Survey Results for New Town of Orleans Website - April 2021
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April 2021 Survey Results for New Town of Orleans Website
Question 1: Do you think Orleans needs a new website?
USER ENTERED VALUE 22%
LEFT BLANK 78%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
ANSWER CHOICES RESPONSES
Yes 202 78%
No 57 22%
TOTAL 259
Question 2: How do you currently find things on the town website?
Check all that apply.
BY PHONE CALL 9%
BY EMAILING STAFF 8%
THROUGH THE LIST OF DEPARTMENTS AND
54%
CLICKING THROUGH MENUS
THROUGH THE SEARCH BOX ON THE
29%
HOMEPAGE
0% 10% 20% 30% 40% 50% 60%
ANSWER CHOICES RESPONSES
Through the search box on the homepage 117 29%
Through the list of departments and clicking through menus 221 54%
By emailing staff 32 8%
By phone call 37 9%
TOTAL 407
Question 3: How would you prefer to find things on a new website?
Check all that apply.
PHONE CALL 4%
EMAIL TOWN STAFF, BOARD OR
12%
COMMITTEE MEMBER
FREQUENTLY ASKED QUESTIONS 12%
INTERACTIVE AUTOMATED CHAT FUNCTION 8%
A LIST OF DEPARTMENTS SO I CAN CLICK
32%
THROUGH MENUS MYSELF
PROMINENT SEARCH BOX ON THE
32%
HOMEPAGE (I.E. GOOGLE SEARCH)
0% 5% 10% 15% 20% 25% 30% 35%
ANSWER CHOICES RESPONSES
Prominent search box on the homepage (i.e. Google search) 189 32%
A list of departments so I can click through menus myself 188 32%
Interactive automated chat function 45 8%
Frequently Asked Questions 73 12%
Email town staff, board or committee member 71 12%
Phone call 21 4%
TOTAL 587
Question 4: What would you like to see on the new website
homepage? Check all that apply.
LINK TO BEACH INFORMATION 11%
LINK TO NEWS & ANNOUNCEMENTS 12%
LINKS FOR SPECIFIC USERS (RESIDENTS,… 7%
LINK TO ONLINE BILL PAY 11%
LINK TO VIRTUAL LIBRARY OF TOWN… 11%
UNIFIED CALENDAR FOR ALL PUBLIC… 13%
FREQUENTLY ASKED QUESTIONS 5%
INTERACTIVE AUTOMATED CHAT FUNCTION 3%
A LIST OF DEPARTMENTS DROP DOWN… 14%
PROMINENT SEARCH BOX (I.E. GOOGLE… 12%
0% 2% 4% 6% 8% 10% 12% 14% 16%
ANSWER CHOICES RESPONSES
Prominent search box (i.e. Google search) 180 12%
A list of departments drop down menu 205 14%
Interactive automated chat function 45 3%
Frequently Asked Questions 81 5%
Unified Calendar for all public meetings and events 196 13%
Link to Virtual Library of town documents, records, agendas, minutes, etc. 168 11%
Link to Online Bill Pay 161 11%
Links for Specific Users (residents, visitors, businesses, contractors, etc.) 99 7%
Link to News & Announcements 182 12%
Link to Beach information 170 11%
TOTAL 1487
Question 5: Please check the box next to any/all features you want
within the new town website.
WEB CAMERAS OF NAUSET AND SKAKET… 7%
CODE RED UPDATES THROUGH MY… 8%
SOCIAL MEDIA NEWS UPDATES THROUGH… 3%
NEWSLETTER UPDATES FOR… 6%
CONTACT DIRECTORY TO ALL TOWN… 10%
CALENDARS SPECIFIC TO… 6%
UNIFIED CALENDAR FOR ALL EVENTS AND… 10%
DIRECT ACCESS TO TOWN ENTITIES… 8%
VIDEO STREAMING AND LIBRARY FOR… 7%
PUBLIC RECORDS REQUEST AND SEARCH 8%
ENROLLMENT FOR CLASSES/WORKSHOPS… 8%
ALERTS FOR ANY MEETINGS OR EVENTS… 8%
BILL PAY FOR TAXES, LICENSES,… 10%
0% 2% 4% 6% 8% 10% 12%
ANSWER CHOICES RESPONSES
Bill pay for taxes, licenses, registrations, permits, etc. 202 10%
Alerts for any meetings or events tailored to my interests 158 8%
Enrollment for classes/workshops from all town entities including the 162 8%
library, COA, recreation, adult education and special academies like
police or fire and rescue
Public records request and search 155 8%
Video streaming and library for Channel 18 136 7%
Direct access to Town entities websites including Police, Library, Fire, 162 8%
COA, Recreation, Adult Education
Unified calendar for all events and meetings in the town 193 10%
Calendars specific to boards/committee meetings and events in town 110 6%
Contact directory to all town departments 190 10%
Newsletter updates for cultural/education/recreation/environmental 123 6%
interests
Social media news updates through Facebook, Instagram, Twitter, etc. 60 3%
Code Red updates through my choice of phone, text or email 166 8%
Web Cameras of Nauset and Skaket Beaches 140 7%
TOTAL 1957
Question 6: Other suggestions for inclusion within the website?
USER ENTERED VALUE 22%
LEFT BLANK 78%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
ANSWER CHOICES RESPONSES
Left Blank 202 78%
User entered value 57 22%
TOTAL 259
Note: Question 6 was an open-ended question, and the responses are compiled below for reading:
Other suggestions for inclusion within the website?
1. Pathways to goals: how to plan a building, register to vote, become a new business, etc.
2. Much better search engine.
3. A better search engine would solve many, if not most, problems
4. Town Financial Info like Chatham has
5. Pathways to goals: how to plan a building, register to vote, become a new business, etc.
6. Low cost. I don't want everything that I checked if it is expensive.
7. Check spelling!! Looks very unprofessional for spelling errors on Town website.
8. Leave as it is. Stop looking for ways to spend money!
9. Road closings
10. Pay mooring fees, and mooring waitlist renewals online. Pay dog license online.
11. Remove old links. e.g., why do I need to still see signup for 2020 stickers when it is 2021?
12. Road closures and emergency calls
13. easy access to the most used sections the website
14. Email addresses for departments
15. From unified calendar search individual dept calendars
16. Recreational opportunities for children of all ages, year-round
17. easier search for archived meeting videos
18. More camera views at Nauset and Skaket Beaches. Also parking lot info when full or close to
capacity
19. Prominent MANDATORY policy statements by each Select member on any subject requested by
voters. Also, a way of enabling a public.
20. Updates for key, non-routine Town and committee activities that would benefit citizens.
21. The directories should include descriptions including keywords, so we know which department
does what.
22. a near perfect site likely exists / some community. Find and you have a starting point. Site as
good as its updated content
23. hot link to Zoom mtgs under the department rather than having to find the calendar then and
be late to the meeting link.
24. more relevant communication out rather than having to go to website.
25. I think it is very efficient and easy to use as it is.
26. Homepage should be stage for info e.g., election info when election is coming up; sticker info
when time to buy, etc.
27. Contact directory contains a list of town employees *with their individual email addresses.
28. Update sit at least weekly and remove old stuff to file by year
29. Regularly updated calendar with links to departments
30. User-focused approach rather than town-focused approach. That is, welcoming and
transparent.
31. Current website is both boring and it’s difficult to find anything. It doesn’t seem to be either
complete or well organized.
32. Keep it updated!
33. Links to outside non-profit orgs: Chamber of Comm, OCT, Pond Coalition, etc.34. Contact Alters for a particular interest.
35. None
36. please avoid Facebook, twitter - too much negativity and who will deal with this nightmare.
37. It would be good to prioritize the audiences (i.e., residents, tourists, parents, etc.) rather than by
department.
38. highly visible: fees and hours for beaches, hours at the transfer station
39. prominently and clearly displayed email addresses of all departments and personnel and
telephone numbers.
40. I usually search from outside the Town's website for what I need to avoid much movement
within the site.
41. The site is built with Drupal 7 which is going end of life. I would recommend building the new
site atop WordPress.
42. Open Budget, as in Chatham
43. Better linkage with social media like Facebook
44. link calendar to agenda - Choose a committee meeting, click on the date and the agenda comes
up.
45. A what's happening this week.... events etc.
46. Updated more frequently.... currently it lists 2020 permit prices instead of 2021.
47. Keep it up to date.
48. Ability to track progress RE: permits, applications.
49. Online bill pay without charging the resident. Include the fees by raising something elsewhere
but don't penalize us for using.
50. Better organization and ease of use
51. fewer clicks to get to information.
52. Yes, use the "Kiss" principle in making the web site. "Keep It Simple Stupid"
53. Chat area, school links, fundraising, town jobs, local page. Committee pages. Club’s link (chess,
basketball) scout link.
54. While the search bar is there today, it doesn’t seem to find very well. The content behind the
search isn’t great.
55. Current bill pay links are confusing and should be simplified.
56. Please do not waste time and resources "fixing" something that is just fine as it is.
57. Keep the home page simple, not cluttered.Question 7: Do you prefer a visual or text layout to find your way
around?
I WANT BOTH TEXT AND IMAGES/ICONS AS
64%
I SEARCH
I PREFER A TEXT-BASED STYLE, TO READ
14%
CONTENT TO FIND MY WAY
I'M PREFER IMAGES/COLORS/ICONS AND
22%
MORE OF AN INTUITIVE NAVIGATION STYLE
0% 10% 20% 30% 40% 50% 60% 70%
ANSWER CHOICES RESPONSES
I'm prefer images/colors/icons and more of an intuitive navigation style 53 22%
I prefer a text-based style, to read content to find my way 34 14%
I want both text and images/icons as I search 153 64%
TOTAL 240Question 8: Which home page layout do you prefer?
SCROLLING TEXT LAYOUT 19%
SCROLLING GRAPHIC & TEXT LAYOUT 61%
STATIC GRAPHIC LAYOUT 20%
0% 10% 20% 30% 40% 50% 60% 70%
ANSWER CHOICES RESPONSES
Static Graphic Layout 48 20%
Scrolling Graphic & Text Layout 148 61%
Scrolling Text Layout 45 19%
TOTAL 241
Static Graphic Scrolling Graphic & Text Scrolling TextQuestion 9: Should Orleans website reflect the style and navigation
Orleans uses around town so the real world and virtual worlds lineup?
NO, I DON'T CARE IF ICONS, LOGOS AND
SYMBOLS ARE THE SAME ON THE WEBSITE 43%
AND AROUND TOWN
YES, IT WOULD BE EASIER IF NAVIGATION
FOR SIGNAGE IN THE REAL WORLD ALSO
57%
MADE SENSE FOR THOSE SAME FEATURES
ON THE WEBSITE
0% 10% 20% 30% 40% 50% 60%
ANSWER CHOICES RESPONSES
Yes, it would be easier if navigation for signage in the real world 137 57%
also made sense for those same features on the website
No, I don't care if icons, logos and symbols are the same on the 105 43%
website and around town
TOTAL 242Question 10: What changes to the town website would you like to
see? Please check all the answers that apply.
GRAPHICS/IMAGES GIVE ME THE FEEL OF… 8%
I LIKE SCROLLING THROUGH A ROBUST… 4%
SEARCHABILITY IS VERY IMPORTANT TO… 12%
I USE THE WEBSITE THROUGH MY PHONE… 8%
I WANT ICONS TO HELP ME FIND… 6%
I WANT A COLOR-CODING TO HELP ME… 3%
YOU HAVE TO KNOW HOW TOWN HALL… 8%
WHEN THERE ARE TIME-SENSITIVE ISSUES,… 10%
THE PAGES ARE TOO TEXT HEAVY, PLEASE… 6%
I CAN NEVER FIND WHAT I'M LOOKING… 9%
THE SITE DOESN'T MAKE SENSE FOR… 8%
THE HOMEPAGE IS CLUTTERED, TOO… 7%
THE SITE LOOKS DATED. IT NEEDS… 12%
0% 2% 4% 6% 8% 10% 12% 14%
ANSWER CHOICES RESPONSES
The site looks dated. It needs freshening up 141 12%
The homepage is cluttered, too hard to read 85 7%
The site doesn't make sense for what residents look for even if it reflects 93 8%
how town is organized
I can never find what I'm looking for. Make searching easier and the 107 9%
answers sorted by most recent back
The pages are too text heavy, please simplify 78 6%
When there are time-sensitive issues, I can't find how to get information 123 10%
You have to know how town hall works to use the site, please redesign to 93 8%
make more user friendly
I want a color-coding to help me find types of information 39 3%
I want icons to help me find activities and departments 74 6%
I use the website through my phone a lot. Make it work better for small 96 8%
screens
Searchability is very important to me so put that front and center on the 140 12%
homepage
I like scrolling through a robust homepage that has lots of different types of 50 4%
information
Graphics/images give me the feel of a place. I want the site to be beautiful 93 8%
to represent the beauty of Orleans
TOTAL 1212Question 11: Should the colors and images on the new site reflect
Orleans environment, history, current life and/or local arts? Check all
that apply.
USE PHOTOS OF FRIENDS AND NEIGHBORS 9%
USE LOCAL ARTS, CRAFTS AND PEOPLE 18%
USE PHOTOS OF HOW IT LOOKS TODAY 26%
USE HISTORIC IMAGES 17%
USE NATURE IMAGES 31%
0% 5% 10% 15% 20% 25% 30% 35%
ANSWER CHOICES RESPONSES
Use nature Images 178 31%
Use historic images 97 17%
Use photos of how it looks today 148 26%
Use local arts, crafts and people 106 18%
Use photos of friends and neighbors 50 9%
TOTAL 579
Use nature images Use historical Use photos of how Use local arts, Use photos of
images it looks today crafts & people friends &
neighborsQuestion 12: How do you prefer to access the website?
SMART PHONE 23%
TABLET 14%
COMPUTER 63%
0% 10% 20% 30% 40% 50% 60% 70%
ANSWER CHOICES RESPONSES
Computer 158 63%
Tablet 36 14%
Smart Phone 57 23%
TOTAL 251Question 13: What did we forget?
USER ENTERED VALUE 31%
LEFT BLANK 69%
0% 10% 20% 30% 40% 50% 60% 70% 80%
ANSWER CHOICES RESPONSES
Left Blank 178 69%
User entered value 81 31%
TOTAL 259
Note: Question 13 was an open-ended question, and the responses are compiled below for reading:
What did we forget?
1. Thrilled that you're taking this on!
2. Accessibility! Don't neglect accessibility guidelines so that all users can make full use of the site.
If you don't have the expertise on-hand, hire someone who does. Make it clear on the first page
what different users can do to make the site more accessible.
3. The more I use the current website the more I get used to it. Design is one thing, but content
and updates are important as well since there are many areas that currently need updating. I
really like the alerts feature like for traffic re-routing, beach condition info, voting/town meeting
info. Search does not always bring results that direct me to the right place on the website. I
find scrolling through committees/departments more useful. Perhaps searches within the site
can direct people more appropriately. Please do not change it too much from it's current
format as the more I use it, the more useful I find it.4. Access to Town Financial information like on the Town website. You refer to search ability - but
that implies that documents are searchable - but now they aren't. Many department and
committee websites aren't updated regularly or timely. We're not currently following our own
rules. Who will "police" that?
5. How to reach people: keep contact information up to date. Every committee should be
regularly asked how they can be contacted. Every department should have clear information on
how to be contacted with every contact person agreeing to a prompt response. A virtual
ombudsman section. Who woks in town hall? What do I need to do when I'm new to town.
What do you want to ask the select board, the administrator, the assessor. How do I....
6. You forgot to talk about the cost/benefit information. We want it all, but not if it's going to
increase my tax bill. An effective website should actually decrease taxes by decreasing staffing
requirements.
7. Progress milestones on current capital projects.
8. Use a lot of white space...don’t pack it with everything you can possibly think of. And test it with
real people multiple times for navigation and ease of use...preferably older residents who are
less computer literate to ensure it becomes a resource that makes the town more efficient.
9. I'm sure it could be better, but I think the site is OK.
10. Just a general comment: through my volunteer work, I have visited all the town websites from
every New England State. The most effective have good graphics, and handy links on the home
page for the most important town functions (especially the town clerk's office). Too much text
on the home page can be off-putting. And by all means, the website should humanize the town
departments/functions as much as possible. Good luck!
11. Make it easier to find videos on Channel 18.
12. Be sure and write requirements and then have 4- or 5-year round citizens (at least one new
homeowner) do a 'test' read through. You may discover something that can be improved by
listening to potential users. My experience working for a think tank is to always have user input
after the prototype. Have fun.
13. The current town website uses a lot of terms for local boards or entities that are unique to the
town and generally not familiar to new residents or visitors. It would be great to clean up the
local references to make the website more user friendly.
14. The website is very usable as it is. I see no need to change it.
15. Get it done fast. Do not wait for the total town redesign. community gardens. Hiking trails.
Recreational spots.
16. Town Records, easy search for septic records and building records, Eastham and Yarmouth have
much better access to online records and it appears to be a bother whenever these things need
to be procured.17. It’s important for visitors to be able to access the website easily. Most visitors to our town use
their smart phones to do this. The quicker they can access what they are looking for the better &
that goes for residents.
18. The more payments that can be made online, the better. Please add dog license renewal,
mooring fees, mooring waitlists, etc. to online payments.
19. We are mostly senior citizens not tech savvy teenagers.
20. Improve the town's ability to gather citizen/other's inputs and measure its performance:
Knowledge of and input from your customers is essential to improvement. Create a citizen's
dashboard to present Town performance against departmental goals and/or key external
benchmarks. Put time-dependent information on social media with links back to the website. Be
consistent across departments. Consider video tutorials on How we process building permits,
getting trees on powerlines trimmed, boating safety, use of landings, shell fishing, cutting trees
within 100' of the water, etc, etc. Find a way to be inclusive and consistent - some departments
like Fire and Snow Library are outside the site. Police and DPW are inside but look very different.
Have a "what's happening this week" featured section, minimally linking to the calendar, ideally
to a page of events. Significantly improve access to current documents of interest to citizens -
e.g. meeting attachments, timestamps to topics in zoom meeting discussions or better yet
searchable transcripts. That's off the top of my head. - Do you have a citizen's committee
helping on this?
21. Thank you for asking for input!
22. Nothing from my vantage point. It's just a good idea to freshen the web site periodically.
23. Being able to have an easily updated home page area for important news would be helpful. Or
use the section for recent photos.
24. You’ve got a pretty great website. Don’t spend too much on it.
25. Please do not include images of the town that highlight the awful wires everywhere! Ask for
photos from residents...personalize the page. Rotate them. Make it’s creation fun for the
community. Have them looking through the pages to see locations and people they know. City
Hall has been incredibly difficult to access during the past year. Having Zoom and You Tube
meetings broadcasted has been both good and bad. Staff always are helpful but seem stressed
when interacting with them. How would they handle a barrage of email message to answer
once the doors open again? Not well. Glad to see you are addressing this issue, it’s important.
26. Just a quick comment, it appears a new website is wanted since all but the first question refer to
a new site. And the assumption of how tech savvy this town is, I believe, overstated. I'm glad
you gave examples of scrolling graphics and text but I am not sure I understand what they really
are and why one or the other would be better. It is unusual for me to currently NOT be able to
find what I am looking for. But I would like a simple link to automatically put myself on
distribution of agendas critical to me and have a separate area to provide environmental
information on current or future projects. Good thing you sent this out on a cold day......27. You need to have independent people sit with developers once a draft site is up and work thru
navigation details.
28. It is important that "Search" be robust otherwise its use will soon fade. At the other end of the
Search spectrum is Google Search.
29. The survey seems designed to confine comments on changes to some preconceived notion of
what makes a site useful. Above all, there should be a CONFIDENCE METER that citizens can use
to express confidence or lack thereof of town governance. There should be an open comment
section to display citizen concerns without fear of cancellation by those with power within the
town.
30. The web site should be user centered and not town administrator centered. Assume that the
user doesn't know much about how the town works. So, the design should not be left only to
those knowledgeable about the detailed workings of the town. Try to find out what most people
are going to the site for an bring those entry points closer to the "surface."
31. I recently attempted to find anyone who might help me set up a litter-picking initiative. I sent
scattershot emails to both the Police Department and Public Works, but never heard back. I am
a web designer with expertise in usability. If you would like to discuss further, please reach out
via lydia@lydiamann.com
32. Remember the audience, the demographic and the varied level of interest. Someone who was
getting some construction done commented that she needed a concierge to find her way
around town hall. Interesting though that the pandemic has brought on a new interest in
customer service, and I find the staff goes the extra effort to assist with tax paying, voting and
clerk questions.
33. nothing
34. Selective notifications. I like the chosen notifications I get from the P.D. (current scams,
criminality alerts, etc. The town could do something similar for the committees and meeting
times I select. Ideally, this could be tailored to be email/text/robocall, etc.
35. I rarely use the website.
36. doing the best you can I’m sure carry on!!!!!!!!!!!!!!!!
37. Great project
38. Thank you for asking. Visitors mean revenue. They get their information on the Web and first
impressions count. Now the site makes us look old, out of date, stuck in the past. I think we
want to look active, energetic, inviting, and fun so visitors want to "Experience Orleans"! Please
send out a summary of survey results for each survey the Town does. Thank you.
39. I usually know what I am trying to find but still have a difficult time locating things. I think that a
calendar with such things as Transfer Station hours & closures, meetings and such should be
easily located with a colorful icon. Searching must be made easier!
40. outreach41. I don’t think we need to spend thousands of dollars on changes that aren’t necessary. Tax
dollars are tight. Use them for something we need. I really don’t see anything that needs
improvement. I think it operates very well on par or better than most other towns.
42. Looks pretty thorough to me.....
43. Fun - service with a smile
44. Thanks for asking!
45. Keep up the good work! You all are great!
46. how about adding comments section/suggestion box
47. I think there are some refinements to be made to the website, but it’s still pretty darned good.
Not sure what problem we’re trying to fix?
48. List individual employee email addresses on the website.
49. Organize by visitors and residents and what each of those needs to find/ know
50. I access on computer AND smart phone. Good job. Go for it!
51. Being able to sign up for alerts for what is of interest to the reader would be helpful. And
making paying bills online without tacking on a processing fee when it is impossible to pay in
person would be something to consider.
52. Thanks for updating.
53. This is a wonderful initiative. Thank you.
54. You are kidding me. You are asking way too many questions of a public that has no idea
55. You have two main user groups - residents and visitors. You need to figure out how to address
both. Please don’t shortchange the former by trying to make the website super cute for the
summer tourists.
56. Re-align some functions. E.g., online payment is listed on the dropdown menu for "Services". I
would not have thought to look there.
57. Instructions on how to use the Web Site. Help menu. Access to Eye on Water-- sign up directly.
Emphases on Youth or the Schools or a direct link to their pages. Direct link to Police, Fire,
Ambulance and Orleans weather. Lastly an Open link to all meeting while they are in session.
Philosophy whereby the Web Site alerts the citizen instead of the citizen needing to access it,
given the age of the population. Thank you.
58. Great endeavor. Thank you for your efforts!
59. Thank you, Andrea, much needed. Perhaps a newer very useable site would forestall the SNAFU
that occurred with the info re: the pandemic and shot availability.
60. Thank you, Andrea, much needed. Perhaps a newer very useable site would forestall the SNAFU
that occurred with the info re: the pandemic and shot availability.61. Persistent navigation; HP: tide charts, emergency information, Speed of site, map of Orleans,
town government format (Select Board); Text on all upcoming ballots, date of vote, in-person,
mail-in, early-voting directions (also reproduction of ballot); Better designed icons; Functioning
leisure activities page; Assume there are different types of visitors with different needs: tourists,
residents, voters, committee members, businesspeople. This is a way of looking at the web site
in terms of users. Does everyone visiting the site want to have the history of Orleans always take
over the home page? Place for question/comment/feedback especially if it isn't clear whom to
contact; Assess how the possible imagery communicates; What do we uniquely communicate
with a photo of 2 guys holding a painting or firemen of an earlier era? Share how the new web
designer is being chosen. Make UX expertise part of the brief; Use design to create hierarchies
of scannable information--that will be especially important when translated for mobile phones.
62. Your question above "How do you prefer to access the website?" presumes there's a
predominant way. The fact is that the site needs to be designed for good access from all devices
(responsive design).
63. Thanks for caring about the Web Site.
64. For some reason phone numbers and email addresses appear hidden, it is like the town does
not want to be contacted. Department, name, title, email and telephone numbers clearly
displayed.
65. Bill pay: payment for Water Dept works pretty well for setting up auto-pay of water bills. I
haven't been able to use Tax Collector's Bill Pay to reliably auto-pay excise (auto, boat, trailer...)
tax bills, despite some good assistance from that office. I seem to need to re-authorize each
new tax bill; I'd prefer to authorize once for each taxable object. Have you asked current web
vendor for usage statistics that could guide design of the next generation site? What is visited
most frequently? What are the most common needs? Etc.
66. My company does web development. Our hourly rate is $44/hour. We do a lot with WordPress
and Drupal. I assume you'll be using one of the two to build the new website. I'm a resident of
Orleans and my company is headquartered in Orleans. We are currently building a new
seacallfarm.org website which we expect to have mostly completed by the end of March.
Thanks for asking the community about likes/dislikes re: the new website.
67. Just please update it! It looks like it was done in the 90s!
68. The web site is important and does need a substantial revision update. All the town web sites
look the same which means they have used the same template. Time to break out and have a
more modern, simplified web site. But a web site is just one vehicle. The town needs to have a
Facebook presence and staff that monitor it. Social media is very important - do not put all
energies into a fancy web site when social media need an investment as well. Thanks!
69. The web site and local tv channel should always be up to date with announcements, events,
community news and happenings. No old, outdated news please.
70. Nothing - nice job, all bases covered.
71. What is the problem you are trying to Fix???The site works for all my needs and I like it.72. A how to use icon would be helpful for those unaccustomed to using zoom.
73. A Prominent search box and ability to access files by department are absolutely not enough. The
important thing is how well organized and up to date the information is. I have done searches
within a department and been lost on ancient history etc. Separate out (archive, maybe by year
and topic) historical material so the search for current information is not lost.
74. The drop-down lists are sometimes too long to fit on the screen which makes it difficult to click
on any lower items in the list. Would be helpful to have direct links to beach info and transfer
station info. Otherwise, the site seems very comprehensive and useful. Please don't over think
this!
75. You don't want a portal that has so much information it becomes a rabbit hole. The website
needs a FT person to run / update it. It needs to be cohesive and appealing to the three very
distinct social stratification classes here (retirees, tourists and the rest of us). But since the town
is allergic to progress and can't even pay police officers a competitive wage, it ignores the
ethical corruption in town hall and generally discourages any kind of progress (just count the
empty buildings); I'd say you have your work cut out for you. Good luck.
76. The site itself is hard to find the hours of the transfer station, if beaches are open. Wait times,
I’m a local parent and speak for all Families wanting information and dates and events ASAP.
77. Nothing
78. Should be designed to navigate easily on a mobile phone.
79. Make access to all of the Town Committees easy to find. It would make quite an impression to
have all of the committees in one section ...i.e., a Department... (of volunteers). Committee
members take on different aspects of helping to address issues or tackle essential projects that
create unique opportunities for participatory involvement. What if there were a Volunteers
Needed page for a beach clean-up, for example.
80. Please stop searching for a solution to a problem that does not exist. The website is fine. If you
must mess with it, do it in small steps. The website is first and foremost a resource for those of
us who pay for it -- it's not a marketing site. If you want a marketing site -- do a separate
website.
81. Less is more on a homepage- Icons are great IF people know what they represent, sometimes
they can be too 'cute' and not represent the correct meaning the website is for all ages and
needs to reflect a simplicity of use for all. Department pages listed as a site map to direct the
reader to navigate to their destination. Thank you!You can also read
