Training Catalogue 2019-2020 - CCI France Myanmar
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Training Catalogue 2019-2020
TABLE OF CONTENT
5 ANNUAL CALENDAR OF TRAININGS
8 INTRODUCTION
OUR COMMITTMENTS 9
OUR INTERNATIONAL TRAINERS 11
OUR MYANMAR TRAINERS 14
16 TAILORED CORPORATE TRAININGS
OUR TAILORED CORPORATE TRAININGS
EXAMPLES OF CORPORATE TRAININGS 17
• Communication Skills 18
• Business Writing 18
• Electrical safety awareness 19
• Forklift safety awareness 19
• Heat stress management 20
• Introduction to food safety 20
• Sales Skills 21
• Finance for non-Financial Managers 21
• Management Skills 22
• Leadership Skills 22
• Procurement training 23
• Project Management 23
2
26 REGULAR TRAININGS
OUR REGULAR TRAININGS
CALENDAR OF REGULAR TRAININGS 27
• Human Resources 30
• Sales techniques 31
• Finance & Accounting 32
• Project management 33
• Admin secretary 34
• Effective manager 35
• Interoffice communication 36
• Digital Marketing 37
40 WORKSHOPS
OUR WORKSHOPS
CALENDAR OF WORKSHOPS 42
• Intercultural communication in Myanmar 44
• Legal & Compliance 45
• Supervisory skills 46
• Customer Services Oriented Employees 47
• Effective problem solver 48
• Sales professionals fundamentals 49
THEY CHOSE US
3
ANNUAL CALENDAR OF TRAININGS*
2019 2020
June July August September October November December January February March April May
SALES FINANCE & CUSTOMER INTEROFFICE DIGITAL
TECHNIQUES ACCOUNTING SERVICES ORIENTED COMMUNICATION MARKETING
Page 31 Page 32 EMPLOYEES Page 36 Page 37
Page 47
SUPERVISORY EFFECTIVE
LEGAL & SKILLS MANAGER SALES
COMPLIANCE Page 46 Page 34 PROFESSIONALS
Page 45 FUNDAMENTALS
Page 49
ADMIN &
HUMAN SECRETARY
RESOURCES Page 35
Page 30
INTERCULTURAL PROJECT EFFECTIVE
COMMUNICATION MANAGEMENT PROBLEM
IN MYANMAR Page 33 SOLVER
Page 44 Page 48
* Dates of trainings are subject to change. Please contact us for confirmation and for any further information.
5 6
"The corporate training we recently completed from CCI
France Myanmar was an excellent way for our Sales
INTRODUCTION
team to learn all the techniques that every salesperson
should have.
The training sessions were not only based on theoretical
facts, but led every member of the team to participate
actively to the workshop and gain practical skills. All
these techniques can be applied very well in our daily job.
The teacher Carine did an amazing job thanks to her ex-
perience and her way of delivering the techniques to the
trainees."
Emeline Rose
Sales Manager
Easia Travel
"The Digital Marketing training offers valuable insights
on how to connect with a broader audience while har-
nessing the power of digital marketing tools.
Moreover, the hands-on approach by an experienced
trainer helps to drive engagement among students which
is reflected in the positive feedback I have received from
our marketing staff. Therefore, I strongly recommend this
course to anyone who is keen on acquiring new
knowledge in the fast-evolving segment of digital marke-
ting."
Amy Nyunt
Managing Director
Netsmart
7
INTRODUCTION INTRODUCTION
OUR COMMITTMENTS
THE BEST VALUE FOR MONEY
We give you access to high quality international training programs at a reduced price. The fees
are shared among all the participants whom we bring together; you don’t have to send your em-
ployees abroad, or to invite trainers from abroad in your company.
If you want to organise an internal corporate training and have a trainer come to provide a cus-
tom-made training to your staff inside your company, we offer very competitive rates among the
lowest on the Myanmar market. We garantee the best quality at the best price.
You can save even more if you are a member of CCI France Myanmar.
QUALITY OVER QUANTITY
We only work with professional trainers experienced both in teaching in France, in Myanmar or
internationally, and in working in private companies sectors.
They all have the highest level of qualification allowing them to teach, as well as long professional
experiences in relation to the subjects they teach.
Finally, we choose to accept only a limited number of students, in order to guaranty the quality of
our custom-made programs and to maximize interaction with trainers. And only students who
have followed the whole training will be awarded with a certificate.
TRAININGS ADAPTED TO THE NEEDS OF PROFESSIONALS
Our trainings aim at giving Myanmar and international companies solutions to the problems they
face daily. They target Myanmar or foreign professionals who already have several years of expe-
rience, and who wish to develop their skills and competences, or to consolidate their experiences
with additional knowledge.
Because our trainers both know theory and practice, our training programs are built to make sure
that they provide students with strong theoretical basis, but also with methods and concrete
tools which they will use daily in their jobs, whatever their position in the company might be.
Our objective is to make your employees better at their jobs, more efficient and more pro-active,
for the well-being of your company and its activities.
9 10
INTRODUCTION INTRODUCTION
OUR INTERNATIONAL TRAINERS
CARINE LE PORT RAPHAELE VALLAURI
Carine Le Port holds a MBA from Yangon University of Raphaële Vallauri holds two Masters, in Communication
Economics (Myanmar), a Master of Commerce from the & Brand Management, and in Marketing and Public Re-
University of Queensland (Australia), and several inter- lations (France), an Executive MBA in Management,
national certifications as a trainer in the hospitality and Communication and Marketing (France), and a certifica-
tourist sector. tion in coaching (USA).
She has 20 years of professional experience in the hospi- She has more than two decades experience in sales and
tality, customer service and training business in France, development of new markets for education organiza-
in Australia and in South-East Asia. tions and PR/communication companies.
She has worked for 15 years for the Starwood group (Le Méridien Hotels) in France and in Asia She has a strong international background as she worked on 4 continents: Europe, South and
(Singapore, Cambodia, Thailand) and as a Hospitality & Tourism Tutor for the School of Tourism of North America, Asia, North Africa and Middle East. In 2010, she created her coaching and counse-
the University of Queensland and Griffith University (Australia). She has been living in Myanmar ling company in marketing, communication, and sales negotiation. She has now 6 years of expe-
since 2013, working as a Center Director of the Temasek International College, as CEO of EduLink rience as an instructor and collaborated with internationally renowned organizations such as the
Australia, and as a senior lecturer for Strategy First and STI Myanmar University. Her expertise World Bank or Lafarge Holcim. Her areas of expertise cover marketing, communication, PR, sales
covers marketing, customer service, sales techniques, communication and hospitality & tourism. development and opening of new markets.
ANIA MUCHNICKA JOSEPH GORDON
Ania Muchnicka worked for 7 years as a public servant Gordon has over 14 years of exposure in Health, Safety,
and speechwriter for the European Union. She gave over Security & Environment Inspection, Training and Admi-
30 speeches to European as a Speaker of the European nistrative work supporting LNG Construction, Petro-
Parliament in Brussels. She worked on projects in ener- chemical, Energy & Consulting sectors in Qatar, Papua
gy, justice and innovation at the European Commission. New Guinea & Cambodia.
In 2012, she started working in Asia. She has designed He has a strong passion in helping the development of
MBA courses and trained over 200 people in business procedures, implementation & training across all levels
administration, management and public speaking. of the hierarchy and truly enjoys bridging gaps across
teams. Along with training, he also works with teams improving existing processes from job site
Among her biggest clients are Asian banks, European SME’s and international NGOs. She gra- audits, on-site inspection to worker welfare and more.
duated in Communications and European Affairs in Belgium and France and has a French Modern
He holds multiple certificates in his trade including being a previous member of the Accredited
Languages Master of Arts degree. She is a sworn French-Polish-English legal and business inter- Chartered Member of the Institute of Environmental Health, UK., NEBOSH IGC 1 & 2, A Level 4
preter and translator. She has translated more than 1000 pages and interpreted before Court, Certificate in Food Safety Management, ISO 9001:2015 Lead Auditor and more.
notary and for business clients. She has lived in five different countries, worked with more than
30 different cultures and speaks seven languages.
11 12
INTRODUCTION INTRODUCTION
OUR INTERNATIONAL TRAINERS OUR MYANMAR TRAINERS
HANA BUI DAW AYE AYE AUNG
Hana Bui is an intercultural trainer and author about Daw Aye Aye Aung is one of the founders of KAMP Ac-
Myanmar. She has trained and coached for expats in counting & Corporate Services, in 2013.
management roles in global companies and NGOs in
Myanmar. Hana holds a MA in Globalization and Com- In 2016, she completed her entrepreneurship in services
munications from University of Leicester, UK, and a MBA by extending her business in education with the Institute
from University of Economics, Ho Chi Minh city. of International Professionalism, in Yangon (Myanmar).
Hana has been an entrepreneur in HR and communica- She has an extensive knowledge in business manage-
tions services for years working with reputable MNCs ment, team management, accounting and finance.
and NGO clients in Myanmar and Vietnam.
In intercultural training, Hana focuses on fast-tracking the performance of global expats when in She more than 10 years of professional experience and career in both profit and non-profit orga-
touch with the local Myanmar culture, and help them to develop successful adjustment strategies nizations, since 2007, as a freelance lecturer in several international business schools, as an Ope-
for achieving their goals. ration Manager in private companies, as a functional Consultant in Microsoft ERP products, and as
a Research Fellow.
Hana has lived in Yangon for seven years and can converse in Burmese. Her book “When Global
Meets Local – How Expatriates Can Succeed in Myanmar” is genuinely welcome by expats and
media. Many expats say: “It should be compulsory reading for every expat here”.
DAW WIN MOH MOH KO
NATHALIE BALLERAND
Daw Win Moh Moh Ko is a HR Practitioner with 8 years
Nathalie Ballerand has an extensive career in sales &
of working experience in managing and developing ta-
marketing for pharmaceutical companies key players,
lent, and enhancing people performance.
enabling her to become an expert in commercial strate-
gy and operations, while leading many complex pro-
She has been working as freelance lecturer in several
jects.
private management institutes and also teaches to ABE
Her project management skills have been developed all
students. She is currently working as a HR practitioner in
along her carrier: She has developed and monitored
one multinational company, after working in F&B, Oil
market research programs in France and Europe, marke-
and Gas industry and trading industries.
ting strategies for product portfolios, as well as for pro-
ducts to be launched. She graduated with a BA from the University of Foreign Languages Mandalay in 2008, and then
She has successfully managed sales forces, stretching their skills to become more productive, in- obtained a level 5 Diploma in Human Resources Manager (ABE – UK qualifications), at the MHR
cluding project management skills. Finally, she developed her project management expertise in Management Institute (Yangon, Myanmar), in 2011. She also possese a MBA from Anglia Ruskin
key account management strategy & operations, both in France and in Europe. University (United Kingdom) a Diploma of Business Law, and a Diploma in Accounting (UK). In pa-
Nathalie Ballerand holds a PhD in Pharmacy, completed by an MBA from HEC Paris/Columbia New rallel to working in private companies, she started working as a Lecturer for ABE student in 2014,
York, and more recently, by a Bachelor's in Burmese language and civilization from Inalco, Paris. as well as a private trainer for several training centres.
13 14
"We are really glad to have the CCI cooperate training as
Instructor by building voluntary events, capture a great
TAILORED CORPORATE
opportunity to enhance learning, successfully signifi-
cantly strengthen the curriculum and store participants' TRAININGS
questions and concerns.
And, Instructors use the knowledge of various learning
styles of participants in effective and consistent educa-
tion planning and delivery. If necessary, the instructor
will make appropriate adjustments to the class to suc-
cessfully improve learning successfully.
Also, all participants are engaged in activities, critical
thinking skills and tasks in their exploration of cognitive
content. If necessary, the trainer will adapt activities and
projects to enhance start-up and understanding. At the
debriefing session, we connect activities to content."
Kay Khaing Aung
HR-CSR & EHS Director
Camusat Myanmar
"Strengthening the results of our HR department has
been an important aspect of our corporate goals as it is
an essential part of our activity. The training of our team
by empowering their skills and confidence was the first
step to take in order to achieve this target.
The relationship of trust we have with the CCI France
Myanmar has naturally led us to ask for their support
and expertise in training. Our staff was able to benefit
from a high quality training session which allowed them
to find solutions to the difficulties they faced and set new
goals of success in their work."
Jean de Soyres
Country Manager
SeaOwl
15
CORPORATE TRAININGS CORPORATE TRAININGS
OUR TAILORED CORPORATE TRAININGS EXAMPLES OF CORPORATE TRAININGS
« A LA CARTE » TRAININGS ADAPTED TO YOUR NEEDS
Flexibility and adaptability are our motto for our corporate trainings. We offer flexible and tailor-
made trainings answering your specific needs from our members, either on practical skills, team-
building or other topics.
Thanks to our large pool of trainers, we are able to propose a wide range of trainings and to cover
almost any subject. We will always do our best to help you find a solution to the challenges that
you face.
COMMUNICATION SKILLS BUSINESS WRITING
These trainings are built on-demand by our trainers, in direct collaboration with you, to fit your
Duration: 6 hours (1 day) Duration: 6 hours (1 day)
needs, objectives, schedule, requirements and budget.
Objectives: Objectives:
As usual, our corporate trainings emphasise on concrete tools and practical knwoledge, to offer
• Knowing how style impacts the image • Formats and formulas for various wri-
your staff a toolbox of skills that they can use right away in their daily missions.
others have of you ting requirements
• Flexing your style to communicate with • Identifying your reader’s needs and ex-
TRAIN YOUR STAFF INSIDE YOUR OWN COMPANY more diplomacy, tact and credibility pectations
• Identifying and removing the barriers • Organizing ideas and generating con-
No need for you or your staff to move. Our trainers will come deliver our tailored corporate trai- to effective communication tent
nings inside your own company, on the day that fits your company’s operating schedule. • Knowing how to positively impact the • Learning how and when to use the ap-
visual, verbal and vocal components of propriate tone, positive and negative
YOU CHOOSE THE PLACE AND THE DATE! communication words
• Understanding nonverbal communica- • Techniques for editing and proofrea-
tion as a critical part of the communica- ding
tion process
• Defining the five actions that make for Training fees include transportation to the
credible communication training venue (within Yangon city limits),
and all training materials up to 20 attendees.
Training fees include transportation to the
training venue (within Yangon city limits), Room setup needed:
and all training materials up to 20 attendees. • Class room set up with basic stationary
• Projector and screen for trainer
Room setup needed: • One white board or flip chart
• Class room set up with basic stationary
• Projector and screen for trainer
• One white board or flip chart
17 18CORPORATE TRAININGS CORPORATE TRAININGS
ELECTRICAL SAFETY AWARENESS FORKLIFT SAFETY AWARENESS HEAT STRESS MANAGEMENT INTRODUCTION TO FOOD SAFETY
Duration: 12 hours (2 days) Duration: 8 hours (1 day) Duration: 3 - 3.5 hours Duration: 8 hours (1 day)
Objectives: Objectives: Objectives: Objectives:
• Understand Safety precautions and be • Introduce the various classes of forklifts • Introduce attendees to acute and chronic • Introduction to the principles of Food Sa-
equipped with the knowledge to suc- • Application, operating physics, enginee- dangers of Heat Stress. fety Management and application.
cessfully implement basic electrical pro- ring safety controls, terminology of the • Understand how heat stress can affect in- • Understanding food safety principles, food
grams at their workplace various classes of forklifts. door workers and outdoor workers. contamination, HACCP Principles, Personal
• Enable attendees to successfully identify • Can be useful to any work carried out in a Hygiene, Food Preparation, Food Storage
and manage electrical safety at their non-temperature controlled environment. and more
workplace Target Audience: • Introduce attendees into the concepts of • Establish a framework for Food Safety gui-
• Can be customized to any workplace with • Forklift Operators/ Flagmen/ Supervisors/ heat stress prevention delines and perform Food Safety inspec-
electrical hazards Safety Team/ Management • The effect of heat on the human body, tions at their work site
• This course meets standards of the CPD - • Warehouse Supervisors heat stress engineering controls, diet and • Course is based on the Level 1 Food Safety
UK • Management more. Management principles of Highfield, UK.
Advanced courses can be developed.
Certificate: • This course can be customized according
Target Audience: • Attendance > 60%, Completion - 60-80%, Target Audience: to the facility it will be applied at for
• Fresh Graduates Excellence 80 -100% • Anyone example Food Prodcution, Restaurant, Ca-
• Electrical Workers/ Electrical Supervisors/ • It is very important to note that this tering Kitchen, etc.
Safety Team/ Management course will not certify anyone as a Compe- Certificate:
• Senior Supervisors tent Forklift operator. • No examination. Certificate of Attendance. Target Audience:
• EMS Teams • F&B Industry, Restaurants, Kitchens, Hotel
Staff
Certificate: • Food Inspectors
• Attendance > 60%, Completion - 60-80%, • Food Manucfacturers
Excellence 80 -100% • Food Handlers of all levels
• Catering and anyone wanting to gain dee-
per understanding towards Food Safety
Certificate:
• Attendance > 60%, Completion - 60-80%,
Excellence 80 -100%
19 20CORPORATE TRAININGS CORPORATE TRAININGS
SALES SKILLS FINANCE FOR NON-FINANCIAL MANAGEMENT SKILLS LEADERSHIP SKILLS
MANAGERS
Duration: 12 hours (2 days) Duration: 12 hours (2 days) Duration: 6 hours (1 day)
Duration: 6 hours (1 day)
Objectives: Objectives: Objectives:
• Best practices in sales skills today Objectives: • Four basic management functions: • Discover your leadership style
• Behaviors, characteristics and skills of a • Developing working rules regarding planning, organizing, communicating, • Learn to adapt your style to the needs
successful salesperson your corporate financial statements monitoring of others
• Characteristics of different selling mo- • Using the balance sheet to examine • Managing a diverse workforce • Identify the strategic alliances you need
dels, types and structures assets and liabilities • How to give and receive criticism cons- to build
• Identifying resources and methods of • Analyzing the income statement to as- tructively • Strategies for getting others to support
generating leads sess revenues and expenses • Essentials of a motivating environment your agenda
• Strategies to respond to common new • Cash flow: where cash comes from and • Reinforcing productive behavior • Assess the things that really motivate
business objections how it's applied • Delegating employees
• Technologies or methods for maintai- • Conducting an effective performance • Handle conflict and hostile disputes
ning customer information Training fees include transportation to the appraisal
training venue (within Yangon city limits), • Key principles of effective time mana- Training fees include transportation to the
Training fees include transportation to the and all training materials up to 20 attendees. gement training venue (within Yangon city limits),
training venue (within Yangon city limits), and all training materials up to 20 attendees.
and all training materials up to 20 attendees. Room setup needed: Training fees include transportation to the
• Class room set up with basic stationary training venue (within Yangon city limits), Room setup needed:
Room setup needed: • Projector and screen for trainer and all training materials up to 20 attendees. • Class room set up with basic stationary
• Class room set up with basic stationary • One white board or flip chart • Projector and screen for trainer
• Projector and screen for trainer Room setup needed: • One white board or flip chart
• One white board or flip chart • Class room set up with basic stationary
• Projector and screen for trainer
• One white board or flip chart
21 22CORPORATE TRAININGS
PROCUREMENT TRAINING PROJECT MANAGEMENT
Duration: 25 hours Duration: 18 hours (3 days)
Objectives: Objectives:
• Set-up sourcing project • Exploring characteristics of projects
• Elaborate procurement startegy • Using project selection methods
• Records and market analysis • Defining project scope
• Manage RFP and process cost and offer • Documenting project risks, assump-
analysis tions and constraints
• Develop Negotiation practices • Identifying project team members and
defining roles and responsibilities
Sourcing team and stakeholders involved in • Creating work breakdown structure (WBS)
supplier selection should attend. This results • Developing change management plan
in a better sourcing project management op- • Identifying risks and risk strategies
timizing: • Executing tasks defined in project plan
• Criss department communication • Ensuring a common understanding and
• Product or service selection resulting in setting expectations
company value and efficiency increase
• Expenditure reduction • Archiving and retaining project records
• Transparency and governance process • Measuring customer satisfaction
Training fees include transportation to the Training fees include transportation to the
training venue (within Yangon city limits), training venue (within Yangon city limits),
and all training materials up to 20 attendees. and all training materials up to 20 attendees.
Room setup needed: Room setup needed:
• Class room set up with basic stationary • Class room set up with basic stationary
• Projector and screen for trainer • Projector and screen for trainer
• One white board or flip chart • One white board or flip chart
Download our Myanmar Salary Survey for free on
www.ccifrance-myanmar.org
23 2"I really enjoyed the Sales Techniques training. I have
learned very concrete and practical techniques that I can
REGULAR TRAININGS
use everyday in my work. Carine, our trainer, was excel-
lent, friendly and attentive. Her dynamic way of teaching
based on case studies was exactly what I needed to im-
prove my skills. Finally, these trainings help building a
community among the students and to keep contact with
other professionals in the same fields, to exchange infor-
mation and experience."
Thuyein Shein
Sales Officer
Byma / Bouygues Construction
"We have been sending our team to different trainings
organized by CCI France Myanmar for a few times now.
Not only we have good feedback from our team but we
also see significant improvements as a result of these
trainings.
What I appreciate most is that all the lecturers are well
experienced and able to encourage the team to place
theories into actual business practices. Would definitely
recommend to anyone!"
Zarchi Damloup
Managing Director
Akhuka Productions
25REGULAR TRAININGS REGULAR TRAININGS
OUR REGULAR TRAININGS CALENDAR OF REGULAR TRAININGS
OUR TRAINING CENTRE P30 P31
Our regular trainings take place at CCI France Myanmar,
located in the centre of Yangon, in fully equiped rooms,
with LED TV screens, video projector, white board, video
conference system and WiFi.
We have two rooms with a capacity of 10 participants,
and one room with a capacity of 20 participants. We also HUMAN RESOURCES SALES TECHNIQUES
have a pantry for lunch breaks and a rooftop restaurant.
Dates: 06/2019 Date: 07/2019
Duration: 30 hours (5 Saturdays) Duration: 24 hours (5 Mondays)
Trainer: Daw Win Moh Moh Ko (P14) Trainer: Mrs. Carine Le Port (P11)
A TOOLBOX OF CONCRETE SKILLS Objectives: Master strategic human manage- Objectives: Skills to establish confident rela-
ment and to develop solutions linked to busi- tionships with customers, to master the in-
Our regular trainings are given in English, unless mentioned otherwise.
ness priorities . formation capture and selling process, and to
Rates: $250/Members - $350/Non-members handle objections to achieve objectives.
They bring together small groups of students (15 to 20 participants maximum) from different
companies. Rates: $250/Members - $350/Non-members
All trainings target professionals, either entrepreneurs or employees, who are loooking for con-
crete tools and skills that they can use daily in their jobs and companies.
The content and level of the trainings are always adapted to the skills, experiences and profile of P32 P33
the students.
Certificates are awarded only to students who have followed the whole training till the end, du-
ring a special ceremony held at CCI France Myanmar.
4 TO 5-DAY TRAININGS
FINANCE & ACCOUNTING PROJECT MANAGEMENT
These 24-hour or 30-hour trainings are spanned other 4 to 5 weeks. They take place one day a
week, on Mondays, Fridays or on Saturdays. Date: 09/2019 Dates: 10/2019
Duration: 30 hours (5 Saturdays) Duration: 48 hours (6 days)
They provide basic theoritical knowledge, supported with documents prepared by the trainers, Trainer: Daw Aye Aye Aung (P14) Trainer: Mrs. Nathalie Ballerand (P11)
but mostly focus on improving working skills thanks to case studies, role playing and simulations. Objectives: Better financial awareness to use Objectives: Improvement of synergy with
the financial information in managing busi- managers in an intercultural environment.
They are always concluded by an additional 2-hour seminar, at Melia Hotel, during which two nesses. Interpretation of key financial state- Better understanding of daily task, managers’
high-level professionals come to share their experiences on the same topic. ments and preparation of budget. expectations, communication,...
Rates: $250/Members - $350/Non-members Rates: $500/Members - $700/Non-members
27 28REGULAR TRAININGS REGULAR TRAININGS
HUMAN RESOURCES
P34 P35
ADMIN & SECRETARY EFFECTIVE MANAGER
Dates: 02/2020 Dates: 02/2020
Duration: 24 hours (4 Fridays) Duration: 24 hours (4 Saturdays)
Trainer: Mrs. Ania Muchnicka (P11) Trainer: Mrs. Ania Muchnicka (P11)
Objectives: Improvement of synergy with Objectives: Skills to become a better leader Dates: June 2019 OBJECTIVES
managers in an intercultural environment. at work. Motivation of different personality Duration: 30 hours (5 days)
Hours: 9-12 am / 1-4 pm You are dealing with Human Resources missions or
Better understanding of daily task, managers’ types, development of your team and lea-
expectations, communication,... dership during crisis. Venue: CCI France Myanmar matters in Myanmar or simply interested in Strategic Hu-
Rates: $250/Members - $350/Non-members Rates: $250/Members - $350/Non-members Trainer: Daw Win Moh Moh Ko man Capital Management? We give you the opportunity
Language: English to master strategic human management and to develop
Rate: $250/Members solutions linked to business priorities with this 30-hours
$350/Non-members training.
P36 P37 DETAILED CURRICULUM
WHO SHOULD ATTEND? • The whole Spectrum of Strategic Human Capital
Management
Everyone dealing with HR missions • Recruitment and Talent Acquisition
and matters in a company in Myan-
• On Boarding and Performance Goal Setting for each
mar wanting to develop theira skills.
and every Profiles
• Employee Engagement
INTEROFFICE COMMUNICATION DIGITAL MARKETING
• Learning and Development
Dates: 05/2020 • Remuneration and Benefits Management
Date: 03/2020
Duration: 24 hours (4 Mondays) Duration: 24 hours (4 Mondays)
Trainer: Mrs. Raphaele Vallauri (P11) Trainer: Mrs. Carine Le Port (P11)
Objectives: Evaluation of international com- Objectives: Improvement of environment
munication tools and results, setting up an analysis to win market shares, and communi-
intercommunication plan to serve the com- cate efficiently in social media. Identification
pany’ strategy. of targets, media and messages.
Rates: $250/Members - $350/Non-members Rates: $250/Members - $350/Non-members
29 30REGULAR TRAININGS REGULAR TRAININGS
SALES TECHNIQUES FINANCE & ACCOUNTING
Date: July 2019 OBJECTIVES Date: September 2019 OBJECTIVES
Duration: 24 hours (4 days) Duration: 30 hours (5 days)
Hours: 9-12 am / 1-4 pm • Understand customer personality styles and adapt • Learning to prepare accounting closing files
Hours: 9-12 am / 1-4 pm
Venue: CCI France Myanmar to them Venue: CCI France Myanmar • Building step by step Profit or Loss statement, sta-
Trainer: Mrs. Carine Le Port • Master the selling process tement of financial position and cash flow state-
Trainer: Daw Aye Aye Aung
Language: English • Negotiations: collaborate to win ment
Language: English
Rate: $250/Members • Handling objections • Case study: simulation of a full accounting closing
Rate: $250/Members
$350/Non-members $350/Non-members • Appropriating accounting tools provided to you du-
DETAILED CURRICULUM ring this training to use them in your company
This training will be entirely run as a workshop to maxim- DETAILED CURRICULUM
WHO SHOULD ATTEND? ize practical learning: WHO SHOULD ATTEND?
• Interpersonal and communication skills for sales • Introduction to Finance basics, terms and key finan-
Any professional who interacts with person Any person in charge of accounting cial statements
a prospects and clients: sales repre- • Cold calling, business networking and building rap- (accounting services and CPA assis-
• Understanding of Income statement and financial
sentatives, business development port techniques tant). Any person who has to en-
manag-ers, entrepreneurs, purchase force accounting skills for the next position.
• Key account management (KAM)
managers, independent traders, closing Anyone looking to to raise • Understanding of cash flows and interpretation
trade professionals, … their level of financial awareness to • Budget, Operational plan, Planning and Monitoring
use the financial information pro-
Anyone whose job is to understand vided to make better short-term or
and convince customers and win- long-term decisions in managing
ning negotiations, and who wants to businesses, to explain their impact
establish confident relationships on organizational finances and inter-
with customers, master the informa- pret key facts, and to interpret the
tion capture, the selling process and three key financial statements as
how to handle objections. well a how to monitor a budget.
31 32REGULAR TRAININGS REGULAR TRAININGS
PROJECT MANAGEMENT ADMIN & SECRETARY
Date: September OBJECTIVES Date: February 2020 OBJECTIVES
Duration: 48 hours (6 days) Duration: 30 hours (4 days)
In real time, successfully manage the actual company • Practicing effective formal writing skills
deployed over 11 weeks Hours: 9-12 am / 1-4 pm
project to be immediately implemented: • Acquiring organizational and communication skills
Hours: 8-12 am / 1-5 pm Venue: CCI France Myanmar
Initiate -> Frame -> Plan -> Realise -> Engage -> Conclude • Practicing intercultural communication at work
Venue: CCI France Myanmar Trainer: Mrs. Ania Muchnicka
Build confidence in project management and im- • Using problem solving techniques
Trainer: Nathalie Ballerand Language: English
mediately implement project management tools • Resolve cross-cultural misunderstandings at work
Language: English - Bilingual Rate: $250/Members
Be able to transfer skills to other company employees
material (Burmese and English) $350/Non-members
Rate: $500/Members DETAILED CURRICULUM
$700/Non-members DETAILED CURRICULUM
Option for 5 x 1 hour 1. Communication in multinational corporations
This training includes 6 sessions deployed over 11
individual coaching for 500 USD weeks.* WHO SHOULD ATTEND? • Face-to-face, phone and written communication
• Training in problem solving methods
Module 1 : Initialise Everyone supporting top manage- 2. Effective corporate written communication
Project initiation phase: introduce your project ment in a company and looking to
WHO SHOULD ATTEND? • Writing formal emails and letters
Module 2 : Frame become a trustworthy right-hand
Identify stakeholder / Assess and manage risks employee for their managers. • Writing formal notes & minutes of meeting
For the Project Manager who has Module 3 : Plan 3. Effective note-taking and event planning
been given the responsability of a Scope, schedule and cost / Build project team It will result in a better synergy bet- • Techniques of event planning
key project which is about about to Module 4 : Realize ween executive assistants and their • Practicing taking notes at a meeting
start or which has just Communication / Measure the progress managers by strengthening the
4. Time management
started.Biography: Module 5 : Engage executive assistants’ understanding
of their daily task, managers expec- • How to organize your tasks and prioritization
People management: stakeholders and team
tations,… Moreover the whole trai- • Setting an agenda
Module 6 : Conclude
Stakeholders feedback / Lessons learnt / Benefits and ning will be highly integrated in an 5. Working in multicultural environment
ownership intercultural environment with • Business etiquette - Western vs. Myanmar
*Optional: 5 sessions of 1 hour individual coaching every workshops, to bring mutual unders-
• How to read body language?
tanding.
2 weeks
33 34REGULAR TRAININGS REGULAR TRAININGS
EFFECTIVE MANAGER INTEROFFICE COMMUNICATION
Date: February 2020 OBJECTIVES Date: March 2019 OBJECTIVES
Duration: 24 hours (4 days) Duration: 24 hours (4 days)
Outstanding managers and employees are strategic deci- • Understand the mission and the importance of the in-
Hours: 9-12 am / 1-4 pm Hours: 9-12 am / 1-4 pm
sion makers. They are more than just a boss. They inspire ternal communication (IC) in each organization
Venue: CCI France Myanmar Venue: CCI France Myanmar
Trainer: Mrs. Ania Muchnicka action and are a real example for others. This training is • Evaluate the internal communication tools and results
Trainer: Mrs. Raphaëlle Vallauri
Language: English designed for those who realize their leadership potential in order to make recommendations
Language: English
Rate: $250/Members and want to contribute to their company’s success.
Rate: $250/Members • Establish an internal communication plan to serve the
$350/Non-members $350/Non-members organization strategy
DETAILED CURRICULUM
DETAILED CURRICULUM
Module 1
WHO SHOULD ATTEND? • Find your leadership style WHO SHOULD ATTEND? Module 1 — Internal Communication (IC)
• Become an inspiring leader The organization, its mission and values, goals and objec-
Anyone with a management posi- Anyone dealing with internal com- tives / The main purpose of internal communication
Module 2
tion: CEO, Executive Director, Mana- munication missions within a com-
• Improve your team’s effectiveness Module 2 — Strategy, diagnostic and planning
ging Director, Middle Manager, pany, aiming at developing their as-
team leader. • Develop your team Why plan the internal communication/ Evaluate existing
sets on effective internal communi-
Module 3 cation processes and its strategic
tools and run a diagnostic / Setting the goals / The inter-
Anyone who wants to improve their • Manage different types of workers and operative aspects. nal communication plan: steps, evaluation and correction
managing and leadership style to • Persuade with emotional intelligence Module 3 — Internal communication: how to motivate
bring their company and team to Participants will have the occasion
Module 4 your staff and retain employees?
success. You will practice motivating to work specifically on their com-
different personality types, discover • Manage stress and reduce absence and grievances The IC: steps, evaluation and correction / Case study:
pany cases during workshops. They
how to develop your team and how • Deal successfully with workplace conflicts will assess their internal communi- what can we learn and adapt in your organization
to lead even in times of crisis. Module 5 cation strategy and plan with the Module 4 — Internal Communication: a management
• Rewarding and motivating people support of the instructor. tool
Anyone willing to bring change and
• Managing around the world Well being at work / cross-cultural management / solving
new ideas to their organization.
problems with the internal communication
35 36REGULAR TRAININGS
DIGITAL MARKETING
WORKSHOPS
Dates: May 2019 OBJECTIVES
Duration: 24 hours (4 days)
To orientate economic actions and win market shares im-
Hours: 9-12 am / 1-4 pm
plies an efficient environment analysis that considers
Venue: CCI France Myanmar
strategic elements and shows up opportunities in a clear
Trainer: Mrs. Carine Le Port
and structured business plan.
Language: English
Rate: $250/Members
$350/Non-members DETAILED CURRICULUM
1. Principals of digital marketing
The buyer’s journey / Traditional vs digital marketing /
WHO SHOULD ATTEND? Understanding your audience, segments and targets /
Using social channels to build relationships and trust / 3i
Any person in charge of the marke- principles / Digital Channels
ting analysis and definition of busi-
2. Planning your content
ness plans.
Learn to build a content plan / Implementing a plan on
Any person who has to enforce stra- emails, Facebook, and Instagram / Preparing content that
tegic actions. attracts the attention of your audiences [part 1]
3. Dealing with content and feedback
Any person in charge of developing
Preparing content that attracts the attention of your au-
online shopping, of developing the
business of the company online, of diences [part 2] / Commenting and dealing with com-
planning the strategy and the com- ments / Using email to build customer relationships
munication, of finding new targets… 4. Facebook management
Discovering Facebook tools
Any entrepreneur in charge of their
Campaign Development / Audience Insights / Ads Mana-
own company or start-up.
ger / Evaluating campaign performance
37WORKSHOPS WORKSHOPS
WORKSHOPS CALENDAR OF WORKSHOPS
OUR TRAINING CENTRE
P45 P45
Our flash trainings take place at CCI France Myanmar,
located in the centre of Yangon, in fully equiped rooms,
with LED TV screens, video projector, white board, video
conference system and WiFi.
We have two rooms with a capacity of 10 participants,
CULTURAL INTEGRATION LEGAL & COMPLIANCE
and one room with a capacity of 20 participants. We also
have a pantry for lunch breaks and a rooftop restaurant.
Date: 08/2019 Dates: 09/2019
Duration: 6 hours (1 day) Duration: 6 hours (1 day)
Trainer: Ms. Hana Bui (P11) Trainer: Luther Law Firm (P14)
INSTANT VALUE ON TARGETED SKILLS Rates: Upon request at Rates: $100/Members
contact@ccifrance-myanmar.org $150/Non-members
Those short 3 to 6-hour workshops take place on week days. They are built to focus on basic skills
or very specific topics, to develop instant value and improve your efficiency at work.
The separate modules are built to cover different topics and skills related to related subjects, in-
dustries, positions or missions, thus offering the trainees participating in different modules, the
possibility to acquire a wide range of skills, equivalent to full long-term training.
P45 P47
SUPERVISORY SKILLS CUSTOMER SERVICES ORIENTED
EMPLOYEES
Dates: 11/2019
Duration: 3 hours/module Date: 01/2020
Trainer: Mrs. Carine Le Port (P11) Duration: 3 hours/module
Rates/module: $35/Members Trainer: Mrs. Carine Le Port (P11)
$50/Non-members Rates/module: $35/Members
Rates/package: $90/Members $50/Non-members
(3 modules) $120/Non-members Rates/package: $140/Members
(5 modules) $200/Non-members
41 42WORKSHOPS WORKSHOPS
CALENDAR OF WORKSHOPS INTERCULTURAL COMMUNICATION IN MYANMAR
P43 P47
EFFECTIVE PROBLEM SOLVER SALES PROFESSIONALS FUNDA-
Dates: 02/2020 MENTALS
Duration: 6 hours (1 day)
Trainer: Ania Muchnicka (P11) Date: 03/2020
Rates: $100/Members Duration: 6 hours (1 day) Date: August 2019 DETAILED MODULES’ CURRICULUM
$150/Non-members Trainer: Ania Muchnicka (P11) Duration: 6 hours (1 day)
Rates: $100/Members 1. Understanding culture and its impact
Hours: 9 - 12 am / 1 - 4 pm
$150/Non-members • Impact of culture on our values and behaviours
Venue: CCI France Myanmar
• Exploring our own assumptions
Trainer: Ms. Hana Bui
• Building up a cultural profile
Language: English
Rate: Upon request at 2. Understand Myanmar culture and develop culture
contact@ccifrance-myanmar.org skills for it
• Exploring Myanmar in various aspects
"Great course! This training exceeded my expectations
• Discovering the key cultural values here
and was well worth the time investment. The content
• Case studies of cultural conflicts between expats
was highly engaging and informative meaning I didn’t
want to miss a second. Following the training I couldn’t
WHO SHOULD ATTEND? and locals
wait to put my new skills and knowledge to practice. In
Any expatriate recently arrived in 3. How to work in Myanmar for success
summary I loved this course and would highly recom-
Myanmar who wants to learn main • How to communicate verbally and non-verbal
mend it." characteristics and specificities of • How to foster relationships with local colleagues,
the Myanmar business and work plus business practices and etiquettes
Khine Khoon Cho @ Estella cultures, in order to succeed in their • How to manage local colleagues and partners
Leasing Executive missions, their projects and in their
Yoma Land Home Rentals professional responsibilities in
4. How to live in Myanmar for happiness
Myanmar.
• How to manage culture shock and avoid the expat
Any expatriate who want to raise
their performance to succeed. ghetto
• How to navigate your life here practically (health,
transport, leisure, etc.)
• How to draw a suitable adjustment strategy and
plan, using SWOT model
43 44WORKSHOPS WORKSHOPS
LEGAL & COMPLIANCE SUPERVISORY SKILLS
Date: September 2019 OBJECTIVES Dates: November 2019 DETAILED MODULES’ CURRICULUM
Duration: 6 hours (1 day) Duration: 3 hours/module
Hours: 9 - 12 am / 1 - 4 pm To provide an overview of the most important com- Hours: 9 am - 12 pm 1. Module 1 - Decision making (3 hrs)
pliance matters to be considered when operating in • Introduction to problem solving techniques
Venue: CCI France Myanmar Venue: CCI France Myanmar
Myanmar • Evaluating options
Trainer: Luther Law Firm Ltd. Trainer: Mrs. Carine Le Port
• Avoiding common decision making mistakes
Language: English Language: English
Rate: $100/Members DETAILED CURRICULUM Rate: $25/Members 2. Module 2 - Team Management Skills (3 hrs)
$150/Non-members /module $35/Non-members • Delegating
1. Registration Requirements • Motivating your team
2. CorpSec • Coaching your team
3. Accounting/ Corporate Tax / Audit
WHO SHOULD ATTEND? 4. Payroll / Personal Tax WHO SHOULD ATTEND? 3. Module 3 - Positive discipline (3 hrs)
5. Employment Law / Immigration • Myanmar legal framework on discipline
Head of companies, Finance Mana- 6. Legal Updates 2018/19 Any recently appointed manager • Positive discipline process
gers, HR Managers, Compliance Offi- wanting to overcome many of the • Effective communication in challenging situations
cers, Internal Controllers, Corporate supervisory problems and chal-
Secretaries, legal and financial staff lenges they may encounter in their
of Myanmar and international com- new function.
panies, as well as investors and en-
trepreneurs starting or wishing to Any manager convinced that leading
start their own enterprises. a group does imply to be flexible
and open to change, prompt to
Only for in-house personnel and react and adapt goal and path, and
persons outside of the legal, accoun- that the adhesion of the entire
ting and tax services sector. group to their project is the best
way to make it happens.
45 46WORKSHOPS WORKSHOPS
CUSTOMER SERVICES ORIENTED EMPLOYEES EFFECTIVE PROBLEM SOLVER
Date: January 2020 DETAILED MODULES’ CURRICULUM Date: February 2020 WHY YOU SHOULD ATTEND?
Duration: 3 hours/module Duration: 6 hours (1 day)
Hours: 9 am - 12 pm 1. Module 1 - How to spot personality styles? (3 hrs) With tools and practice you can solve problems quickly
Hours: 9-12 am / 1-4 pm
• Understanding the four common personality styles and effectively. Without them, your solutions may be
Venue: CCI France Myanmar Venue: CCI France Myanmar
• How to communicate with each style ineffective, or you'll get stuck and do nothing, with
Trainer: Mrs. Carine Le Port
• Sales techniques / complaint resolutions based on Trainer: Mrs. Ania Muchnicka sometimes painful consequences for you and your com-
Language: English personality styles pany. Become a proactive, productive and effective pro-
Rate: $25/Members Language: English
blem solver.
/module $35/Non-members 2. Module 2 - Effective first impression (3 hrs) Rate: $100/Members
• Create an unforgettable first impression $150/Non-members DETAILED CURRICULUM
• Process for meeting and greeting customers
• Body language and mirroring techniques • Learn and practice powerful tools to solve a problem
WHO SHOULD ATTEND? WHO SHOULD ATTEND? individually and in a group session
3. Module 3 - Effective business writing skills (3 hrs)
• Emails etiquette • Understand what is your main role in the company
Any employee dealing with custo- Myanmar and foreigners - all level
mer needs and demands and wan- • Business letter and memorandum structure employees who want to improve and why your opinion and input is crucial
ting to increase their professiona- • Tips on effective proofreading their problem solving skills trough • Practice problem solving and leadership skills neces-
lism and their efficiency. practice, become more confident sary to find solutions
4. Module 4 - Complaint resolution (3 hrs) and proactive at work. The more
Any manager wanting to reach a diverse the group of people, from • Change your attitude towards problems and work,
• Handling demanding customers
better customers relationship’s different hierarchical levels, cultures create more enthusiasm to tackle any problem
• Facing difficult situation professionally
brand and increase their sales. and backgrounds - the more effec-
• Complain resolution process in practice (role play) • You will receive scenarios, tools and practice in a save
tive and creative solutions will be
environment
generated and the better you will
5. Module 5 - Telephone skills (3 hrs) understand your uniqueness in the
• Telephone manners company.
• Active listening techniques
• Techniques for favorable customer attention in calls
• Facing difficult situation professionally
47 48WORKSHOPS
SALES PROFESSIONALS FUNDAMENTALS
Date: March 2020 WHY YOU SHOULD ATTEND?
Duration: 6 hours (1 day)
Hours: 9-12 am / 1-4 pm Any successful business has these two things in com-
mon: a great product and a stellar marketing/sales
Venue: CCI France Myanmar
people who believe in what they do.
Trainer: Mrs. Ania Muchnicka These skills are not to be learned from a book. You need
Language: English to practice them and throughly analyse your service, cus-
tomer and your company’s marketing strategy. Can you
Rate: $100/Members access the almost limitless mental resources you pos-
$150/Non-members sess? We will take a look at how you can use tools to
help you sell better, present better and relate better to
your clients.
WHO SHOULD ATTEND?
DETAILED CURRICULUM
Myanmar all level salespeople who
want to improve their skills trough • Fundamental powerful skills you must have to succeed
practice.
in sales
Foreigners working in Myanmar • Understand your customer and their need to adapt
who want to effectively sell and un- your selling offer
derstand their Myanmar customers.
• Create compelling products and services value propo-
All employees who consider career sal customers want to buy
in sales or want to improve sales * Modules will be adapted to the specific group’s needs
skills. It will be a great occasion to and dynamics
learn from professionals in a safe
environment and network.
Download our Human Resources Guide for free on
www.ccifrance-myanmar.org
49THEY CHOSE US
YANGON OFFICE
Parkside One Building - 271/273 Bagayar Street
Sanchaung Township - Yangon - Myanmar
+95 9 425 450 546
contact@ccifrance-myanmar.org
MANDALAY OFFICE
Block 2 - Unit 5 - 2nd Floor
Between Mingalar 2 and 3 Street
Mingalar Mandalay Compound
Chan Mya Tar Zi Township – Mandalay – Myanmar
+95 9 798 975 853
contact@ccifrance-myanmar.org
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