Transport for London briefing for leisure and hospitality businesses - 29 June 2020
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Transport for London briefing for leisure and hospitality businesses 29 June 2020
Introduction
Following the Government’s announcement
on the easing of existing lockdown
measures, we are working to get London In line with
back to work safely and sustainably.
Even with the recent instruction to keep Government
a social distance of one metre plus, the
number of people that our network guidance, face
can carry safely will continue to be
significantly constrained. This toolkit sets
coverings must be
out our latest travel advice for businesses worn for the full
engaged in leisure and hospitality, as
well as sharing some tips for planning duration of journeys
to return to work in the longer term.
on the public
1. Our plan transport network
2. Help us to help you – what
we ask of leisure and
hospitality businesses
3. Streetspace for London plan –
deliveries and servicing
4. Travel advice for your
employees and customers
1. Our plan
We are implementing our plan to • We introduced an enhanced cleaning
help London re-open carefully, safely regime on the network earlier this year.
and sustainably: This included additional hospital-grade
cleaning substances that kill viruses
• Safety is always our number one and bacteria on contact, and protect for
priority and so our services must up to 30 days; key interchanges being
continue to operate differently to cleaned more frequently – including
enable social distancing during the day; and all regular ‘touch
point’ areas on buses, such as poles
• We have introduced new signage and doors, being wiped down with a
and platform stickers across our strong disinfectant every day
network, as well as operating stations
differently through restricting entry if • To enable greater levels of walking
necessary and operating one-way and and cycling, and prevent the number
queuing systems of cars from grinding London to a
halt, the Streetspace for London
• It is compulsory to wear a face plan – delivered in partnership with
covering when using public transport, London’s boroughs – will support
and customers should carry a hand social distancing through new cycle
sanitiser and wash their hands before lanes, widened footways and other
and after they travel changes to London’s streets
• We have installed hand sanitising
points across our network
• To keep up with demand, an extra • As part of a package of temporary
1,700 Santander Cycles bikes and 14 changes, the Congestion Charge
additional docking stations will be has increased to £15 and operates
added to the network from 07:00–22:00, seven days a week
(excluding Christmas Day only).
• We are asking all taxi and private The changes will support the safe
hire companies and drivers to restart of the transport network and
put protective measures in place, ensure the Capital’s recovery is not
including ensuring face coverings restricted by cars and congestion,
are worn by drivers making walking and cycling safer and
essential journeys more reliable
2. Help us to help you –
what we ask of leisure and
hospitality businesses
We are doing all we can to ensure a • In line with Government advice,
safe transport network. While the those who can work from home,
Government has announced a relaxation such as administrative and head office
of social distancing guidelines, even at staff, should continue to do so
one metre plus, the number of people
that our network can safely carry will • Where possible, please encourage
continue to be significantly constrained. and support your employees to walk
This means that we need leisure and or cycle, even for only part of their
hospitality businesses to help us keep journey. This will help make space for
the number of people travelling on the those who have no alternative but to
network down. use public transport
Employer advice: • To enable your staff to walk, run and
cycle, please consider the facilities you
• If many of your employees come to offer, including lockers, cycle storage
work by public transport, you may and showers
need to consider staggering your staff
start and finish times and opening
hours, to help reduce the pressure
during peak travel times across
London (05:45–08:15 and 16:00–17:30)
• In central London, please encourage
walking or cycling from mainline Please check which are the
stations, avoiding interchanging with busiest stations and lines.
the Tube or buses. You can find your These stations are likely to
nearest Santander Cycles docking
change, and our web pages
station on our website
will be updated with the
• If your employees are using public latest position
transport, they must use a face
covering, and are advised to do so in
taxis and private hire vehicles. They
should also be encouraged to carry
hand sanitiser and wash their hands
before and after they travel
We are continuing to follow Government
advice on using public transport. Further
details can be found on our dedicated
coronavirus webpage.
3. Streetspace for London
plan – deliveries and servicing
As part of the plan to get London We will seek to make provision for loading
moving and working again, as safely and where it is required, but there may be
sustainably as possible, there will be changes in times when deliveries can take
far greater numbers of pedestrians and place. We are asking businesses to:
cyclists on London’s streets.
• Retime deliveries to avoid the busiest
We need to ensure the safety of your times, and
employees and customers on the streets
while enabling essential freight and • Consolidate trips to minimise the
deliveries. Therefore, to support social number of deliveries
distancing through new cycle lanes,
widened footways and other changes to To help support this, we are:
London’s streets, we have launched the
Streetspace for London plan, delivered in • Sharing the latest information on the
partnership with London’s boroughs. As Streetspace for London works to help
part of the changes, we have made sure you plan safe and efficient operations.
that there are alternative routes available It is possible that works may affect
for deliveries. kerbside access for deliveries at some
locations and times during installation
and after completion
• Providing helpful toolkits to support
changes to deliveries and servicing trips
Congestion Charge
InStreatham BID
With effect from 22 June, a number of
temporary changes were made to the An electric cargo bike delivery
Congestion Charge scheme, including service, set up in September 2019,
increasing the charge to £15 and extending has come into its own during the
the hours of operation from 07:00–22:00, pandemic. The driver’s hours have
seven days a week (excluding Christmas been doubled to fulfil orders for 10
Day only). The changes will support the small local businesses by delivering
safe restart of the transport network hot meals, medication, pet food and
and ensure the Capital’s recovery from DIY supplies. The service is currently
the pandemic is not restricted by cars providing a lifeline for many in the
and congestion. The changes will be kept area – both residents and businesses
under review. For more information, visit – who can also borrow the bike free
TfL Driving page. of charge
4. Travel advice for your
employees and customers
We are keen to see London’s leisure and • Highlight local Santander Cycles
hospitality sector open up, as rapidly and docking stations for use by your staff
responsibly as possible. and customers
It is important to ensure Londoners are • Help your employees and customers
reassured that, by acting sensibly and safely, to avoid peak times (05:45–08:15 and
they can still enjoy all that London and 16:00–17:30), opening later and offering
their local neighbourhoods have to offer. evening experiences that ease the
pressure on public transport. This
As you begin to welcome back your also enables those travelling to take
employees and customers, please advantage of lower cost off-peak fares
consider the guidance below to help them
plan and complete their journeys safely. • Encourage your staff and customers to
take the most direct route and avoid
Please: interchanging where possible
• Encourage Londoners to stay local, • Consider where people are coming
and to walk and cycle to reconnect from and the travel options you
with their neighbourhoods – this promote. There might be less busy
ensures that the public transport stations nearby that you could direct
network remains available for those customers to, which are a short walk or
who have no alternative. Right across cycle from central mainline stations
London, streets are being adapted to
give priority to safe cycling, and enable
increased space for walking, for both
your customers and staff
• Remind people about the use of • Refer people to our website, where
mandatory face coverings on public they will find advice and information
transport and promote their use in on how the network will operate
enclosed environments, for example in differently. Encourage them to plan
taxis and private hire vehicles ahead and allow more time for their
journey, as it may take longer than
• Promote the use of contactless or normal. Our hardworking staff are
Oyster to pay for journeys. If using there to help; those travelling should
Oyster, customers should top up on act on their instructions and respect
our website, or via the app. To help them at all times
keep our staff safe, many of our
Tube stations are not accepting cash,
although some cash-accepting stations
can still be found on the transport ZSL London Zoo
network. Advice on maintaining social
distancing will be given across the As part of its recovery plans, ZSL
network, and further measures to London Zoo is actively encouraging
prevent crowding through new queuing customers and staff to walk or cycle
systems will be in operation. Customers to the zoo. It is providing additional
should respect each other’s space secure storage space for bikes, to
and try to maintain social distancing help take the pressure off the public
wherever possible transport network
• Be aware that there is currently no
Night Tube or London Overground, and
limited Night buses, so employees and
customers should plan their journey
home ahead of time. Santander Cycles
bikes are available to hire 24 hours a day
from locations in central London. Taxis
and private hire vehicles are running
throughout the nightYou can also read
