Unleashing the Power of Data - Success Stories from our 2020 Innovation Award Winners and Honorees - Informatica
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Unleashing the Power of Data Success Stories from our 2020 Innovation Award Winners and Honorees
Data-driven disruptors use data to make possible that which never existed before, on their way to building the next generation intelligent enterprise. You are outmaneuvering your competition by unleashing the power of data in new and intelligent ways, driving data-driven digital transformation, and reaping the benefits for your organization. We partner with our customers to ensure you achieve your goals with our data management solutions and services, and help you to showcase and promote your accomplishments. Since 2000, Informatica has presented customer Innovation Awards to intelligent disruptors who use data to deliver great business outcomes. Informatica Innovation Awards recognize our customers and their success leveraging Informatica’s solutions and services. In this eBook, you will see examples of success honoring the 2020 Innovation Award winners and honorees.
Table of Contents
Abu-Dhabi Department of Culture & Tourism FDA: Center for Drug Evaluation and Research
This icon recognizes Informatica Innovation Award Winners and Honorees.
Automated 70+ Streamlined product lifecycle Learn More about Informatica’s Innovation Award Program at:
business processes operations https://www.informatica.com/about-us/customers/innovation-awards.html
within the first two months of deployment through a new electronic submission capability,
enhancing quality, speed, predictability, and
completeness of product reviews
American Medical Association FWD Group Financial Services Nissan North America UK Department for Education
Integrating 124 physician Improving operation efficiency Improving customer experiences Increased compliance with GDPR
license sources by providing an integrated dashboard dealer interactions, and long-term vehicle which improved reputation, costs and
from every state and federal government to service customers with complete and quality by presenting a complete picture of increased the value of internal data
up-to-date customer information across visual analytics
all business lines and touch points
Converse Kelly Services Project Management Institute Inc. UNC Health
Streamlined product onboarding Identified duplicate records Improved customer retention Enabling self-service analytics
and improved data quality through task driven with 99.99% accuracy by a few percentage points, realizing to clinical and business consumers
workflow, business rules and a custom flexible gained a more complete view of job candidates millions in revenue
user interface and opportunities to mine and integrate data
from customer and partner systems
CVS Health Kroger TELUS Communications
Reduced processing time Avoided millions of dollars Personalized and accurate
from six months to two days for critical of missed sales using the analytics solution customer interactions
files to be delivered to clients to ensure products were delivered on time resulting in a shorter call time and superior
customer experience
3
Automated 70+
business processes
Informatica Innovation Award within the first two months of deployment
Honoree
The Informatica tool sets are feature rich and have helped increase our
operational efficiency.
— Jaymin Harish Darbari
Head of Data Governance, Department of Culture and Tourism Abu Dhabi
Abu-Dhabi Department of Culture & Tourism
Goals: Solution: Results:
• C
ollect data coming from over • U
nified Integration platform to • W
ithin the first two months,
• Objective: Build a data warehouse with data ingestion from hundreds of integration points 150 external business partners automate Application & Data achieved 760 integration processes
integration coupled with business
• Industry: Public Sector • B
uild a Data Warehouse with partner process automation • Integrated hundreds of integration
data ingestion from 100s of points
• Country HQ: United Arab Emirates integration points • Implemented data quality check
• Innovation Award Category: Intelligent Disruptor: Cloud Data Warehouse & Data Lake • 7
0+ business processes automated
• Successfully engaged with BBI with partners and 20 dashboards
Consultancy for its implementation and 2 CDW marts
expertise using state of the art
Informatica solutions
tcaabudhabi.ae
4
American
Integrating 124 physician Medical
license sources Association
Informatica Innovation Award from every state and federal government
Winner
We’ve been able to identify key value-driven, real-time use cases in our solution.
This positions us for a higher degree of sophistication and efficiency in our work
to improve the health of the nation. These enhanced capabilities allow us to
imagine new possibilities for data solutions and quickly bring them to production.
— Derek Smart
Manager, Masterfile Data and Analytics, Data Quality & Analytics, American Medical Association
American Medical Association Goals:
• N
eed to have a higher degree of
Solution:
• E
nterprise MDM Data Strategy &
Target Results:
• S
upports enterprise cloud strategy
sophistication and efficiency of their Roadmap which positioned AMA initiative
• Objective: Higher degree of sophistication and efficiency of their data management data management to maintain their for a foundational implementation,
• Industry: Non-profit Organization Management position within the marketplace repeatable processes, and an • P
rovides the ability for AMA IT and
optimized solution business users to have direct control
• Country HQ: United States • Integrate 124 physician license over the solution, while leveraging
• Innovation Award Category: Intelligent Disruptor: Strategy & Vision sources from every state and federal • Identified key value driven real Informatica hosted efficiencies
government time use cases, self-service,
reporting, and analytics use cases • Q
uickly expand scale leveraging
• P
rovide guidance and framework to drive daily operations and Informatica’s hosted environment
to establish enterprise data executive decision making
governance program
• P
ositioned AMA for a foundational
implementation, repeatable
processes, and an optimized solution
ama-assn.org
5
Streamlined product
onboarding
and improved data quality through task driven
Informatica Innovation Award workflow, business rules and a custom flexible
Honoree
user interface
Our implementation of the Informatica Product 360 hosted solution allowed
for faster product onboarding, consolidation of product data and digital assets,
streamlined business processes, and improved product data governance through
the creation of a global single view of product data within a three-month timeline.
— Nic Prellwitz
Managing Consultant, Infoverity
Converse Goals:
• D
esign of a custom user-friendly
Solution:
• Informatica Product 360 hosted
Results:
• Improved product data governance
product enrichment interface solution with integrated digital through the creation of a global
• Objective: Design of a custom user-friendly product enrichment interface asset management and automated single view of product data
• Industry: Retail • S
easonal data segmentation and creation of image derivatives
carryover designated by product • S
tand up of automated product
• Country HQ: United States lifecycle management source • C
loud-based PIM solution for data syndication to B2B and
• Innovation Award Category: Intelligent Disruptor: Customer 360 system faster product onboarding wholesaler platforms within a
three-month timeline
• 1
2-week schedule for environment • A
utomated data preparation of
setup, installs, requirements future sales seasons • S
treamlined product onboarding
finalization, design, build, testing, and improved data quality through
and production deployment task driven workflow, business rules
and a custom flexible user interface
converse.com
6Reduced processing time
from six months to two days for critical
Informatica Innovation Award files to be delivered to clients
Winner
In the past it took 6 months to generate files that are used for client
reporting that can now be done in 2-3 days, a 95% reduction in manual
effort to analyze data – allowing us to expand the scope of our project
effort for critical clinical operations.
— Joseph Fagnoni
Executive Adviser Data & Analytics, CVS Health
CVS Health Goals:
• C
ontinue to offer customers the
Solution:
• U
tilizing Informatica Data Quality
Results:
• E
nabled to create applications that
products and services they need to for monitoring file delivery and create summary and detail reports,
• Objective: Manage a strategic go-to-market program stay on their path to better health. accuracy processing over 3,000 files a year
• Industry: Health Care Services
• N
eeded to improve the quality of • A
utomated file monitoring for • D
ecreased review time from hours
• Country HQ: United States their data, including scalability, Data Quality Issues to minutes
• Innovation Award Category: Intelligent Disruptor: Data Governance & Privacy manually intensive, repetitiveness,
missed commitments, and long • C
reated a Prior Authorization • C
ost savings from several key
cycle times. (PA) review, used when clients projects as a result of adoption
transition to CVS Health to ensure
positive member experience
cvshealth.com
7Streamlined product
lifecycle operations
through a new electronic submission capability, Center for Drug Evaluation
Informatica enhancing quality, speed, predictability, and and Research
Intelligent Disrupter of the Year
Winner
completeness of product reviews
The success of our transformation can be attributed to the way we manage
our data. Trusted data from Informatica fulfills our vision and delivers the
operational efficiencies we require.
— Program Manager
U.S. Food & Drug Administration Center for Drug Evaluation and Research
FDA: Center for Drug Evaluation and Research Goals: Solution: Results:
• A
ddress business challenges arising • U
se Informatica PowerCenter and • B
rings together policy, administrative,
• Objective: Leveraging a modern data architecture to bring safe, high-quality healthcare from globalization, regulation, and Informatica MDM to integrate scientific, and operational data
Products to Market market complexities and master data from tens of consistently across the product
• Industry: Public Sector thousands of facilities, business review process
• M
anage complex product lifecycles entities, and products—creating a
• Country HQ: United States more efficiently • S
treamlines product lifecycle
single source of data truth
• Innovation Award Category: Intelligent Disruptor of the Year operations through a new electronic
• C
reate a 360-degree view of the • A
centralized data warehouse submission capability, enhancing
global supply chain associated with leveraging Oracle enables report quality, speed, predictability, and
products undergoing regulatory generation across the agency completeness of product reviews
review
• A
business-to-business data • Improves collaboration and
exchange enables simplified, communication with stakeholder
secure entry and electronic groups sharing a single source
processing of product information of truth
fda.gov
8Improving operation efficiency
by providing an integrated dashboard to service
customers with complete and up-to-date
Informatica Innovation Award
customer information across all business lines
Honoree and touch points
Our Data Governance program is strategically positioned to augment the adoption
of a Data Lake as FWD strives towards being a data-driven decision organization,
ensuring that our digital and data community understands the contextual meaning
of the data, trusts the integrity of the data, and is able to rely on the clear ownership
established for any data issue resolution.
— Sin Wei Lee
FWD Group
FWD Group Financial Services
Goals: Solution: Target Results:
• E
stablish a consistent set of data • Identifying all PII data across • H
igher APE as a result of the
governance standards and protocol FWD and ensuring it’s protected improved quality of data which
• Objective: Strengthen data governance capabilities across operating entities in Asia to manage data and secure enabled FWD to develop more
• Industry: Financial Services accurate personalized marketing
• S
trengthen Data Governance • C
reating a Data Lake, ensuring and cross-selling capabilities
• Country HQ: Singapore capabilities across operating entities that digital and data community across different business lines
in Asia understands the contextual meaning
• Innovation Award Category: Intelligent Disruptor: Strategy & Vision
of the data, trusts the integrity of the • Increase ROI in marketing with a
• P
rovide internal and external data, and is able to rely on the clear significant reduction in bounce rates
stakeholders with greater ownership established for any data
confidence in data quality and issue resolution • Improvement in operational
safeguard customer data efficiency in call centers, through the
• C
reating fresh customer experiences underlying solution by Informatica,
with easy-to-understand and relevant which provides an integrated
products supported by digital dashboard to service our customers
technology with complete and up-to-date
customer information across all
business lines and touch points
fwd.com
9Identified duplicate records
with 99.99% accuracy
gained a more complete view of job candidates
Informatica Innovation Award
and opportunities to mine and integrate data from
Honoree customer and partner systems
Data is our new currency. Whether it’s a video interview, a resume, or an
email from an employee, there’s value in these data sources. In the past,
mining that data would have been very complex, but with Informatica we
can capture it immediately. That’s a powerful capability.
— Filious Louis
Senior Manager, BI & Analytics, Kelly Services
Kelly Services Goals:
• M
anage talent effectively by
Solution:
• D
eliver a modern and connected
Results:
• C
reate timely and targeted
• Objective: Manage talent effectively by building a modern data architecture migrating legacy data warehouses talent platform for multi-cloud placement opportunities through
to Microsoft Azure Synapse and hybrid architectures with talent-related data
• Industry: Business Services
Informatica Intelligent Cloud
• Country HQ: United States • D
rive job placements by increasing Services and Microsoft Azure • S
treamline job placements through
data volume and velocity unified organizational, customer,
• Innovation Award Category: Intelligent Disruptor: Cloud Data Warehouse & Data Lake • L
everage Informatica and employee, and partner information
• G
ain a complete view of job Microsoft synergies for faster
candidates and opportunities application development to • E
xpedite talent selection process
to mine and integrate data from support job placements by offering the right opportunity
customer and partner systems to the right talent — with an
• B
uild Customer MDM with architecture that supports the
Informatica MDM and achieved company’s future growth
99.99% accuracy in identifying
duplicates
kellyservices.com
10Avoided millions of dollars
of missed sales using the analytics solution
Informatica Innovation Award
to ensure products were delivered on time
Winner
The on-premises prototype analytics solution could take up to hours per day to
execute. Utilizing Informatica Intelligent Cloud Services to integrate the warehouse
information from an on-premises operation data store (ODS) into Google Big Query,
analytic execution time was driven down to minutes resulting in a highly, scalable
easy to use analytics solution.
— Errick Coughlin
Data Engineer, Kroger
Kroger
Goals: Solution: Results:
• R
educe out of stock products at • K
roger’s federated supply chain • U
tilizing IICS to integrate the
its store by ensuring items were systems were integrated together warehouse information from an
• Objective: Reduce out of stock products delivered to its warehouses by into an analytics platform using on-premises operation data store
• Industry: Retail suppliers on time Informatica Edge Streaming, (ODS) into Google Big Query, analytic
Informatica PowerCenter, execution time was driven down to
• Country HQ: United States • Ensure vendor delivery compliance Informatica Intelligent Cloud minutes resulting in a highly, scalable
• Innovation Award Category: Intelligent Disruptor: Cloud Data Warehouse & Data Lake • R
ecover costs due to late arriving
Services (IICS) into a Google easy to use analytics solution
Cloud Platform Big Query instance
products and incentive vendors to • A
voided millions of dollars of missed
deliver products on time resulting • Data was accessed via Tableau sales using the analytics solution
in less out of stock situations at to ensure products were delivered
Kroger’s stores • A
llowed for trending and analysis of on time to warehouses and ultimately
all warehouse supply chain across on store shelves for customers
many years to purchase
• T
ransfered the historical data
to Google Big Query resulting in
enterprise key performance indicators
such as warehouse inventory levels
being made available on a near real
time basis
kroger.com
11Improving customer
experiences
dealer interactions, and long-term vehicle quality by
Informatica Innovation Award
Honoree presenting a complete picture of visual analytics
Nissan is driving digital outcomes at every level of our business and using data to
reach those outcomes faster. We are enabling enterprise-wide innovation with our
customers at the heart of our transformation. Informatica plays an integral role in
how we deliver strategic initiatives for exceptional customer experience!
— Danielle Beringer
Regional Data Officer, Nissan North America
Nissan North America Goals:
• Identify customer uniquely
Solution:
• N
issan is implementing an enterprise
Target Results:
• Improve company performance
across brands, digital channels solution to develop a sustainable with trusted views of business-
• Objective: Develop a sustainable competitive advantage through best in class customer experience and source systems competitive advantage through critical data about customers and
• Industry: Automotive best in class customer experience the 360-degree view of relationships
• N
eed an authoritative source of and transactions amongst them
• Country HQ: United States customer information (Single • T
he customer (both end consumer
• Innovation Award Category: Intelligent Disruptor: Strategy & Vision Source of Truth) and dealer partners) and the • S
ignificantly better customer
associated data is at the center service & experience, loyalty and
• E
stablish a foundation for customer of Nissan transformative efforts increased sales
communication, lead generation,
campaigns, targeted marketing, • F
osters better collaboration among
legal & compliance management business users and IT, accelerating
and analytics time to market and reducing costs
for new projects
nissanusa.com
12Improved customer
retention
by a few percentage points, realizing
Informatica Innovation Award
Winner millions in revenue
With Informatica MDM, we are improving the customer experience – integrating MDM with
our machine learning customer churn models and Voice Of the Customer (VOC) platform to
deliver a more targeted experience, improve retention by a few percentage points to realize
millions in revenue benefit; these initiatives alone justified our investment in MDM. We were
also able to go-live with Informatica MDM on cloud within 90 days of signing the contract.
— Mark Broome
Chief Data Officer, PMI
Project Management Institute Inc. Goals:
• Initiated a comprehensive business
Solution:
• P
artnered with Informatica hosted
Results:
• A
ccomplished initial goal of going
transformation to address the MDM leveraging the Disciplined live in 90 days
• Objective: Understand customers and deliver a consistent and effortless experience needs of future generations of Agile toolkit (owned by PMI)
• Industry: Non-profit Organization Management professionals • C
ustomer master provided a pivotal
• S
olution would grow as the role in supporting Machine Learning
• Country HQ: United States • U
nderstand customers and deliver a company grew and integrate and Artificial Intelligence needs
• Innovation Award Category: Intelligent Disruptor: Customer 360 consistent and effortless experience with future architecture leveraging
micro-services and real-time • Improved churn by only a few
• F
ocus on time-to-value as their data movement percentage point to deliver millions
beacon of dollars of revenue benefit
• P
re-built model eliminated
potentially months of modeling
and ensures future upgrades
progress smoothly
pmi.org
13Personalized and accurate
customer interactions
resulting in a shorter call time and superior
Informatica Innovation Award
Honoree customer experience
With Informatica MDM, we were able to gain savings on avoiding unnecessary
duplicate credit checks while enhancing the customer experience by allowing
call center agents to understand the customer profile of whom they’re speaking.
— Jennifer Yim
Data Supply Chain and AI Programs, TELUS Communication
TELUS Communications Goals:
• Create a single view of the customer
Solution:
• B
uilt a platform that has a holistic
Results:
• D
efined a single customer view
• Objective: Enable customers and business by designing and delivering journeys that are data foundation and can generate along with household products
• G
row the customer base by
automated, personalized, contextual, innovative and anticipatory predictive insights and interact with owned in 6 months
driving contextual personalization the customer in real time
• Industry: Telecommunications consistently across online and • G
ained savings on avoiding duplicate
• Country HQ: Canada offline channels • Implemented Informatica solution credit checks while enhancing the
to improve the data foundation to customer experience by avoiding an
• Innovation Award Category: Intelligent Disruptor: Customer 360 • R
educe customer effort making it define a single customer view along unnecessary hit on their credit score
easier for customers to manage with household products owned
their products and services • Increased in prospect acquisition,
• L
everaged MDM data for analytics enhanced cross-sell for existing
purposes and embed the profile customers, increased customer
into core operational processes lifetime value
telus.com
14Increased compliance
with GDPR
which improved reputation, costs and
Informatica Innovation Award
Honoree increased the value of internal data
Post GDPR - Data Governance has come of age. Government has to be visibly
demonstrating good practice around data so we don’t lose our citizens’ trust. At the
same time Government Departments have a rich and varied data landscape, ever
evolving in response to ministerial and service delivery priorities. Without pro-active,
automated data mapping, it becomes nearly impossible to maintain the level of
oversight of our data that the public rightly expect of us.
— Neil McIvor, Chief Data Officer, Department for Education
UK Department for Education Goals: Solution: Results:
• Objective: Clear, transparent and consistent data governance processes across the department • E
nable GDPR compliance and • D
eployed Axon Data Governance, • R
educing costs and increasing
address information management Enterprise Data Catalog and the value of internal data
• Industry: Public Sector risks effectively Informatica Data Quality to allow
management and control of • Improving reputation through
• Country HQ: United Kingdom • H
ave data readily available to increased compliance with GDPR
sensitive data
• Innovation Award Category: Intelligent Disruptor: Data Governance & Privacy make immediate transactional, mandates
operational decisions • C
lear, transparent and consistent
data governance processes across • C
onsistent approaches to data
• Improve quality and timeliness of the department processing, from specification
data retrieval through acquisition to disposal
• E
asily consumable data through
a variety of human and machine
interfaces
gov.uk
15Enabling self-service
analytics
Informatica Innovation Award to clinical and business consumers
Honoree
The demands on health care data availability, reliability, and literacy are growing exponentially. A lot of
health systems, like UNC Health, are playing catch up to other industries when it comes to modernizing
the data infrastructure. As a result, UNC Health took the opportunity to integrate Data Governance
concepts, principles, and tools into the migration to its new Enterprise Data Warehouse. The combined
go-lives for a modern data warehouse with EDC and Axon empowers UNC Health’s Analytics Community
with a centralized knowledge management platform that enhances self-service analytics and promotes
source of truth in parallel to establishing a solid, more accessible data foundation.
— Rachini Ahmadi-Moosavi
Executive Director of Analytical Services & Data Governance, UNC Health Care
UNC Health Goals: Solution: Results:
• Objective: Preparing for growth and expansion of data sources • P
reparing for growth and expansion • Informatica Axon and EDC provide • A
dditional data context is available
of data sources centralized knowledge management to the organization through the work
• Industry: Healthcare to enhance self-service analytics with data governance team and
• Country HQ: United States • Increased effort in making sure that and support source of truth in applications to tell what the data is
people have the right access and parallel to the release of a new and how it got there
• Innovation Award Category: Intelligent Disruptor: Data Governance & Privacy security to the organization’s most enterprise data warehouse
sensitive data • C
onfusion eliminated surrounding
• R
emoved IT as a barrier to data the correct “source” of data is and
• N
eed to adapt new technology to access to enable more self-service where it lives. Data lineage and
increase processing capabilities, functions. definitions have decreased the
deliver combine data from multiple research time to data delivery
system without moving it, and open • C
entralized reporting efforts and
access to high demand data sets systems so that the same definition • B
usiness definitions are closer to
used in Epic reporting is available the source of truth so that multiple
in the database definition for other tools (SAS, Tableau, and Business
tools to use as well Objects) can reach the same data
without needing to go through a
third- party application
unchealthcare.org
16About Informatica
Digital transformation is changing our world. As the leader in enterprise cloud data
management, we’re prepared to help you intelligently lead the way. To provide
you with the foresight to become more agile, realize new growth opportunities
or even invent new things. We invite you to explore all that Informatica has to
offer—and unleash the power of data to drive your next intelligent disruption.
Not just once, but again and again.
To learn more, click here or visit us at: informatica.com/about-us/customers.html
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