Useful contacts 2021 - Age UK
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Useful contacts 2021
8
In later life, you may have practical problems to sort out which you
have not come across before, and need to know who can help you.
These are the contact numbers for people who can help with many
common problems. If you can’t find the number you need, call the
Age Scotland Helpline and we will try to find it for you.
Age Scotland Helpline, 0800 12 44 222,
provides advice about issues including care,
benefits, housing and local services and you
can also call for a chat. Later life can bring
times when you need someone to listen.
Who we are
Age Scotland is the national charity for older
people. We work to improve the lives of everyone
over the age of 50 so that they can love later life.
Our vision is a Scotland where everyone can love later life.
Our mission is to inspire, involve and empower older people in
Scotland, and influence others, so that people can make the
most of later life.
Our three strategic aims are to:
Help older people to be as well as
they can be
Promote a positive view of ageing
and later life
Tackle loneliness and isolation
How we can help
We know that growing older doesn’t come with
a manual. Later life can bring changes and
opportunities to your life and you may need to
know about rights, organisations and services
which are unfamiliar to you.
That’s why we provide free information and advice to help you
on a range of topics including benefits and entitlements, social
care, legal issues such as Power of Attorney, housing and much
more. All of our guides are available to download for free from
our website, or you can contact our helpline team to have
copies posted to you for free.
The Age Scotland helpline is a free, confidential phone service
for older people, their carers and families in Scotland looking
for information and advice.
Later life can bring times when you just need someone to talk
to. Our friendship line is part of our wider helpline and older
people can call us for a chat. We’re here to listen, provide
friendship and offer support.
For information, advice and friendship
Call us free on: 0800 12 44 222
(Monday – Friday, 9am - 5pm)
Visit agescotland.org.uk
to find out more.
Money / Benefits Money Advice Service Winter Fuel Payment Helpline Advice about money issues. 0800 731 0160 0800 138 7777 www.gov.uk/winter-fuel-payment www.moneyadviceservice.org.uk The Pensions Advisory Service Pension Service (TPAS) State Pension information, Free, impartial guidance on claims and complaints. workplace and personal pensions. 0800 731 7898 0800 011 3797 www.gov.uk/contact-pension- www.pensionsadvisoryservice. service org.uk Pension Wise Pension Credit claim line Options for your pension savings. 0800 99 1234 0800 138 3944 www.gov.uk/pension-credit www.pensionwise.gov.uk Attendance Allowance helpline Social Security Scotland Attendance Allowance claims and Responsible for the benefits enquiries. that are devolved to Scotland. 0800 731 0122 0800 182 2222 www.gov.uk/attendance- www.socialsecurity.gov.scot allowance Tax Help for Older People Universal Credit helpline Independent expert help. 0800 328 5644 01308 488066 www.gov.uk/universal-credit www.taxvol.org.uk Citizens Advice Scotland Turn2us 0800 028 1456 Grants and benefits information. www.cas.org.uk 0808 802 2000 www.turn2us.org.uk
Notes & numbers
Staying safe
Hourglass Crimestoppers 0800 555 111
Information and support for https://crimestoppers-uk.org
anyone concerned about harm, Safer Scotland
abuse or the exploitation of an Domestic abuse helpline
older person. and online information.
0808 808 8141 0800 027 1234
https://wearehourglass.scot/ https://safer.scot
scotland
Scottish Women’s Aid
Mailing Preference Service 0800 027 1234
0207 291 3310 https://womensaid.scot
www.mpsonline.org.uk
Victim Support Scotland
Telephone Preference Service 0345 603 9213
0345 070 0707 www.victimsupportsco.org.uk
www.tpsonline.org.uk
Scottish Fire and Rescue Service
Home safety checks.
0800 0731 999
https://firescotland.gov.uk
Police Scotland 101
Non-emergency number
www.scotland.police.ukNotes & numbers
health (general) health (specialist)
NHS Inform Alzheimer Scotland Helpline
Information about health. 0808 808 3000
0800 22 44 88 www.alzscot.org
www.nhsinform.scot Diabetes Scotland
NHS 24 0345 123 2399
Health advice. www.diabetes.org.uk
111 Royal National Institute for the
https://www.nhs24.scot Blind Helpline
Patient Advice and Support 0303 123 9999
Service www.rnib.org.uk/scotland
Advice about NHS in Scotland. RNID
0800 917 2127 0808 808 0123
www.cas.org.uk/pass Textphone 0808 808 9000
Breathing Space https://rnid.org.uk
Telephone support if you are National Osteoporosis Society
experiencing low mood, anxiety 0808 800 0035
or depression. https://theros.org.uk
0800 83 85 87
https://breathingspace.scot Parkinson’s UK Helpline
0808 800 0303
Disability Information Scotland www.parkinsons.org.uk
0300 323 9961
www.disabilityscot.org.uk Chest Heart and Stroke Scotland
0808 801 0899
Disabled Living Foundation www.chss.org.uk
0300 999 0004
www.dlf.org.uk MacMillan Cancer Support
0808 808 00 00
Samaritans www.macmillan.org.uk
116 123
www.samaritans.orgNotes & numbers
Care Energy
Care Information Scotland Home Energy Scotland
0800 011 3200 0808 808 2282
www.careinfoscotland.scot www.energysavingtrust.org.uk/
Your local Council scotland/home-energy-scotland
Call the Age Scotland helpline if Gas Emergency Service
you can’t track down the right 0800 111 999
contact number. www.nationalgridgas.com/
Care Inspectorate safety-and-emergencies
Care services, standards and Electricity power line
complaints. emergencies
0345 600 9527 0800 40 40 90
www.careinspectorate.com www.nationalgrideso.com/
Carers Scotland safety-and-emergencies
Advice, information Electricity power cut
and support for carers. 105
0808 808 7777 www.nationalgrideso.com/safety-
www.carersuk.org/scotland and-emergencies/power-cuts
Scottish Water
0800 0778 778
www.scottishwater.co.ukNotes & numbers
Legal Housing Equality Advisory Support Service Care and Repair Scotland 0808 800 0082 For details of your local service: Textphone 0808 800 0084 0141 221 9879 www.equalityadvisoryservice.com www.careandrepairscotland.co.uk Office of the Public Guardian Shelter Scotland Helpline in Scotland 0808 800 4444 Power of Attorney. scotland.shelter.org.uk 01324 678398 Housing Options Scotland www.publicguardian-scotland. Helps older and disabled people, gov.uk and veterans, to find housing. The Law Society of Scotland 0131 247 1400 0131 226 7411 www.housingoptionsscotland. www.lawscot.org.uk org.uk Solicitors for the Elderly Trustmark 0844 567 6173 Trusted tradespeople. sfe.legal 0333 555 1234 Solicitors for Older People www.trustmark.org.uk Scotland 0800 152 2037 www.solicitorsforolder peoplescotland.co.uk Scottish Legal Aid Board 0131 226 7061 www.slab.org.uk Mental Welfare Commission Advice on mental health and incapacity law, care and treatment. 0800 389 6809 www.mwcscot.org.uk
Notes & numbers
Veterans Sight Scotland Veterans Armed Services Advice Project Free support to ex servicemen Advice for serving and former and women whose sight loss is members of the Armed Forces. affecting their independence. 0808 800 1007 https://sightscotland.org.uk/ www.adviceasap.org.uk veterans Veterans UK helpline RNID support for veterans in Assistance on many issues Scotland including benefits, housing and Information and support to welfare. veterans aged 65 and over, and 0808 1914 2 18 their families and carers, to help www.gov.uk/government/ cope with hearing loss or tinnitus. organisations/veterans-uk 07464 828 452 Royal Airforce Association (RAFA) https://rnid.org.uk/information- Advice, information, friendship and and-support/local-support- welfare support for serving and services/support-for-older- former RAF personnel and their veterans families. Combat Stress 0800 018 2361 Advice, support and treatment for www.rafa.org.uk veterans with mental health and Legion Scotland well-being problems. Support with War Disablement 0800 138 1619 Pension Scheme and Armed forces www.combatstress.org.uk Compensation Scheme claims and SSAFA Forcesline appeals. Free, confidential telephone 0800 085 3600 helpline and email support www.legionscotland.org.uk/are- service for serving and ex-Forces you-getting-the-right-pensions personnel and for their families. 0800 731 4880 www.ssafa.org.uk
Notes & numbers
Other
Consumer Advice Scotland LGBT Health & Wellbeing
Free consumer advice Support services, resources
and information. and social events for LGBT
0808 164 6000 people in Scotland.
www.consumeradvice.scot 0300 123 2523
The Consumer Helpline www.lgbthealth.org.uk
Help with energy provider Scottish Independent
or postal consumer issues. Advocacy Alliance
0808 223 1133 Enabling people to understand their
Scottish Public Services choices and communicate their
Ombudsman wishes.
0800 377 7330 0131 556 6443
www.spso.org.uk www.siaa.org.uk
Cinnamon Trust Cruse Scotland
Specialist charity for older Bereavement support and
people and their pets. counselling.
01736 757 900 0808 802 6161
www.cinnamon.org.uk www.crusescotland.org.uk
University of the Third Age (U3A) Relationships Scotland
020 8466 6139 Relationship counselling
u3a.org.uk and family mediation.
0345 119 2020
Paths for All Scotland www.relationships-scotland.org.uk
Paths for All Scotland
Details of walks in your area. Scottish Mediation
01259 21 8888 Independent third-party help
pathsforall.org.uk to settle disputes.
0131 556 8118
www.scottishmediation.org.ukNotes & numbers
How you can help
Our vision is a Scotland where everyone can love
later life.
All the information and advice we provide is free and
completely impartial and in helping people access their
rights and entitlements, it can be life changing.
We are an ageing population and more people than ever are
coming to us for support. You can help us be there for those
that need us most.
Make a donation
No matter how small or large, donations make a massive
difference and help us continue our important work.
Call 03330 15 14 60
Visit age.scot/donate
Text LATERLIFE to 70085 to donate £5.*
Fundraise
Whether it is having a bake sale, running a marathon
or knitting small hats for the Big Knit, there are so many
ways to raise vital funds to support our work. To find out
more, call 0333 323 2400 or visit age.scot/fundraise.
Leave us a gift in your Will
By choosing to leave us a gift in your Will, you can help
Age Scotland to continue being there for vulnerable older
people in the years to come. To find out more, call
0333 323 2400 or visit age.scot/legacy.
* Texts cost £5 plus one standard rate messageLet’s keep in touch
Sign up to our newsletter
Our regular newsletters by email contain details
of our campaigns, services and how you can
support our work.
Sign up today by visiting age.scot/roundup
Follow us on social media
Our social media channels are a great way to
keep up to date with our work and issues that
affect older people.
/agescotland
@AgeScotland
@age_scotland
/AgeScotlandAge Scotland is the national charity
for older people. We work to improve
the lives of everyone over the age of
50 so that they can love later life.
Our vision is a Scotland where
everyone can love later life.
Contact us: Follow us on social media:
Head office
0333 323 2400 /agescotland
Age Scotland helpline @AgeScotland
0800 12 44 222
@age_scotland
Email
info@agescotland.org.uk
/AgeScotland
Visit our website
www.agescotland.org.uk
We are grateful to the
Scottish Government for
part-funding this publication
Age Scotland, part of the Age Network, is an independent charity dedicated to improving the GEN 6 Feb 2021
later lives of everyone on the ageing journey, within a charitable company limited by guarantee
and registered in Scotland. Registration Number 153343. Charity Number SC010100.You can also read
