WELCOME TO THE CARDIAC SERVICE AUCKLAND CITY HOSPITAL - PATIENT INFORMATION
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WELCOME TO THE
CARDIAC SERVICE
AUCKLAND CITY HOSPITAL
PATIENT INFORMATION
October 2006
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Services.docC:\Documents and Settings\bsemb\Local Settings\Temporary Internet Files\OLK4\Patient Information on Cardiology Services.doc
The Coronary Care Unit / Ward 34 The privacy act prevents us from passing on detailed
information about you or your relative to anyone other than
This booklet has been designed to answer some of the next of kin.
questions you and your family may have following transfer to
our service from your home hospital. As a multidisciplinary CCU Visiting Hours
health care team we provide excellent, individualised care for
people experiencing an acute cardiac event or condition that Visiting is between the hours of 10 am to 1pm and 3pm to 8pm
requires a hospital admission daily.
CCU is located on the third floor (Level 3) of Building 32, Adult The aim of CCU is to provide your family member who needs
Services, at Auckland City Hospital, Park Road. We are specialised treatment with the best medical and nursing care.
situated adjacent to the coffee kiosk on level 3. See map back
Therefore we do enforce a no visiting policy between the hours
of booklet.
of 1pm to 3 pm daily to allow patients to rest. Lights are
As you enter the hospital’s main entrance off Park Road you dimmed to allow patients time to rest/sleep.
are on Level 4. Walk to the public lifts and take the lift down to
Obviously there are other sick patients in the unit as well as
level 3.
your relative and everyone’s’ privacy must be respected. We
If you enter from the main hospital car park, follow the blue aim to ensure the care of all patients does not suffer as a result
lines to the public lifts. Take the lift to level 3. of them or others receiving too many visitors
Walk around to your right into the main corridor, following Visiting is usually limited to NOK and close family and friends
signage, CCU/Ward 34 is off to your left at the end of a short and no more than two people at a time at the bedside.
corridor.
Children may visit but must be supervised at all times to
At the entrance on the wall is an intercom. Follow the ensure they are quiet and do not disturb other patients.
instructions by pressing 1 on the intercom. Your call will be
answered by staff. CCU/Ward 34 Contact Phone Numbers
A Waiting room is available outside the unit for whanau and Direct Line 09 375 7040 for all enquiries
family members.
Fire Policy does not allow sleeping in the waiting room. Charge Nurse contactable on extension 24349
ADHB Smoke free policy prohibits smoking in the hospital Clinical Charge Nurse contactable on 24340
grounds.
Ward Clerk contactable on extension 24340
Large numbers of telephone calls take up excessive nursing
and clerical time. We ask that you assist us by appointing a
family spokesperson responsible for passing on information
and progress reports to family and friends.
C:\Documents and Settings\bsemb\Local Settings\Temporary Internet Files\OLK4\Patient Information on Cardiology Services.docWARD 31 – Adult Cardiology Cardiology Day Stay Ward 38
Ward 31 is situated on level 3 at Auckland City Hospital We are situated on the third floor of Auckland City Hospital. If
(Building 32) you are to come for a pre-admission you will be seen in ward
38. On arrival you will see our ward clerk who will inform the
Telephone numbers – 307 4949 Ext 24310 (Main reception) person you are to see that you have arrived. Please bring any
Visiting hours 11am – 1pm and 3pm – 8pm (Outside these X-Rays, CDs or notes you may have from your referring
hours at discretion of Charge Nurse) hospital with you, also the medications you are taking. At the
preadmission your support person(s) is most welcome to
Ward 31 is a 22 bedded ward consisting of 4 bedded and accompany you. Patients who come to ward 38 are usually
single bed rooms. those who have come from home. Patients who are inpatients
in another hospital will be transferred to either ward 31 or our
Each room has its own bathroom. At each bedside is an
Coronary Care Unit (CCU).
information folder with all general hospital information
necessary to help make your stay as comfortable as possible. Preadmission involves assessment, further education on your
condition and consenting for the procedure this will take
On arrival to the ward you will be welcomed by the Ward Clerk
around 2 hours. After the preadmission for patients have
and your Nurse who will show you to your room.
electrophysiology studies (EPS) or pacing you can return to
Ward 31 has 1 Charge Nurse and a Ward Coordinator to your motel. If you are having an implantable cardioverter
oversee patient care and allocation. defibrillator (ICD) you may be admitted to either ward 31 or
CCU after you preadmission.
The Ward Clerk is available from 7am – 6pm.
Our Contact details are: ph: 09) 3074949 ext 24380 for the
You are able to make short, emergency type local phone calls ward clerk or
and toll calls at the Charge Nurses discretion. It is a good idea
to nominate a relative to make enquiry calls who may then Catherine McInally (Clinical Nurse Specialist) ph: 09) 3074949
inform family members about your daily condition and ext 24384 or voice message 935843.
progress.
Public Toilets
You will be allocated a Staff Nurse to look after you who will
Public Toilets are located on the level 3 main corridor.
also have 3 or 4 other patients to care for.
Transport
The multidisciplinary team of Social Worker, Physiotherapist,
Dietician, Occupational Health Therapist, Cardiac Information on public transport can be obtained from Ride line
Rehabilitation and Nurse Specialists are available to work with on phone 366 6400. The link bus service travels in a loop (both
your nurse as a team to assist your recovery within the clockwise and anticlockwise) around the central Auckland
shortest possible time frame. area, stopping outside the hospital on Park Road. It travels
every 10-15 minutes and costs $1.50. This will take you to
Queen Street, Parnell and Newmarket.
Taxi stands are available right outside level 4 public entrance.
C:\Documents and Settings\bsemb\Local Settings\Temporary Internet Files\OLK4\Patient Information on Cardiology Services.docAccommodation (3) Grafton Oaks Motel
We do not have facilities for relatives to stay overnight within Located at 121 Grafton Road, opposite the hospital’s main
the CCU environment, unless there is an emergency and with carpark. Grafton Oaks Motel is centrally located with good
prior approval. We do not encourage sleeping in the waiting motorway access and is within walking distance of Auckland
rooms overnight out of respect for other visitors and families. City Hospital. All rooms have ensuite, direct dial telephone,
colour television and radio, tea and coffee making facilities,
There are a number of accommodation facilities close to the refrigerator, central heating, front office open 24 hours , car
hospital and within walking distance. parking on site, in-house laundry or same day laundry/dry-
cleaning available
(1) Te Whare Awhina
Breakfast $6/$12 available between 7am – 9:30am, 7 days a
This is located on the Auckland City Hospital site operating week
under Maori tikanga/protocols and is available to $50 bond required or credit card details
whanau/family who meet the entry criteria. $75 per night- single room
Accommodation is short term and primarily for whanau who $80 per night- double room
live outside of the Auckland region and have a family member $ 85 per night – twin share
in hospital. Patients are not eligible for accommodation. A $90 per night –triple share
small fee may be charged if you are not eligible for a Ministry
of Health subsidy.
All bookings must be made via a referral the Unit.
The cost is $5 per person, per night for whanau members,
$40 per non resident, per night
Cooking, laundry and shared sleeping facilities are provided.
Preference is for no children, and is usually limited to two
places per family. Preference is given to those outside
Auckland area. Please see CCU Clinical Charge or Charge
Nurse for referral information.
(2) Huia Residence
Old Staff residence, now privately run.
Situated right next to hospital on corner of Park and Grafton
Roads, this is handy and convenient.
$20 key deposit
$40 per night – single room
$50 per night _ double room
$80 per night – self contained room
Shared cooking, dining and laundry facilities available
Bookings essential Phone 09 3771345
C:\Documents and Settings\bsemb\Local Settings\Temporary Internet Files\OLK4\Patient Information on Cardiology Services.doc(4) City Towers Motel Serviced Apartments Application forms can be obtained via the unit’s Social Worker.
Funding eligibility should be ideally arranged in advance of
2 Maungawhau Road (off Khyber Pass Road), Newmarket arriving in Auckland.
phone 520 6186
Available Facilities and other Services at Auckland City
$80 a night for up to two people Hospital
$10 for extra beds (maximum two beds)
• Tea/coffee facilities are available in kitchen at entry of the
Phone 0800 141415 for bookings
Coronary Care Unit.
(5) Off Broadway Motel • Food/Drink is available from the vending machines on level
3 and the coffee kiosk level 3.
11 Alpers Avenue, Newmarket, Phone 09 529 3550
• On level 5 of the hospital there is a shopping area
Best value for money in the area. Large rooms with a quiet comprising of several food outlets, a Florist, a Post Shop,
comfortable feel, Fully serviced apartment style rooms. Lotto, a Book/Magazine store, a Pharmacy, Dairy and a
From the Airport the best way to get here is by a Taxi, this juice bar.
should cost approx $40.00 From North heading south take the • ATM machine is also available on level 5.
Gillies Ave turn off, Turn left into Gillies Ave then first right in to • Opposite the hospital on Park Road are numerous shops,
Mortimer Pass, down hill to Broadway and turn right on restaurants, a hairdresser, dairy, and an internet café.
Broadway, Go about 300mts then turn right at Honda Cars • The thriving shopping area Newmarket is a quick 10 minute
Studio with large Queen sized bed $105 walk from the hospital. There is a Woolworth’s supermarket
in the 277 Broadway complex, or New World Supermarket
Large Studio Unit has Queen Bed and king single, balcony is located in Victoria Street at the bottom of College Hill,
and all amenities $145. Ponsonby. Both supermarkets are accessible via The Link
Bus Service.
Executive suite with single bedroom $185
• Quiet room (for karakia / prayer) located on level 6
The rates are subject to change and we suggest one confirms • A Chaplaincy Service is available. The Chapel is located
price on making booking. on Level 6.
Further Accommodation listings can be accessed via • Telephones – coin and card phones are available along the
Yellow pages, internet and the Auckland Visitors Centre, level 4 corridor. Portable phones are available for patients
phone 09 979 2333. to take calls.
• Interpreter Services are available if required. Nursing staff
Eligibility and Access to Travel and Accommodation
will arrange if necessary.
Costs
• Internet Access – Cafes opposite Hospital on Park Road
If the patient you are with resides further than 80km away from have internet access.
the hospital, and holds a community services card you may be • Kai Atawhai (ACH) service is available primarily for Maori
eligible for a subsidy towards the cost of travel and whanau. Please ask nursing staff within the unit.
accommodation from the Ministry of Health.
C:\Documents and Settings\bsemb\Local Settings\Temporary Internet Files\OLK4\Patient Information on Cardiology Services.docDischarge We hope that this has answered some of your questions. The
Following your procedure you will be flown back to your Cardiac Services’ mission is to provide the best possible care
referring hospital for ongoing care. There may not be room for that is efficient, and socially and culturally sensitive. To
your relatives, if more than one patient is being transferred achieve our purpose, our Unit will:
back; therefore will therefore have to make their own travel • Maintain a safe environment.
arrangements.
• Provide excellent individualised, nursing care focused on
Feedback dignity and privacy.
We welcome feedback on our service. • Continuously attend to the changing health needs of
Please feel free to make any comments, suggestions or patients, and family / whanau.
feedback to our Charge Nurse Manager or Service Manager • Inform, educate and initiate rehabilitation for our
Cardiac Services: consumers.
CCU / Ward 34 • Reflect a commitment to excellence.
Department of Cardiology
Auckland City Hospital • Recognise and respect the rights and values of individuals,
Private Bag 92-024 incorporating principles of partnership and informed choice.
Auckland 1 • Be leaders in the promotion and participation of cardiac
research
• Provide and facilitate ongoing staff education and
development.
• Maintain a high standard of professionalism.
• Provide a positive and support environment for you.
C:\Documents and Settings\bsemb\Local Settings\Temporary Internet Files\OLK4\Patient Information on Cardiology Services.docCARDIOLOGY DEPT - LEVEL 3
Auckland City Hospital (Entry is on Level 4)
Patient and Visitor Lifts
Patient and Visitor Lifts
Physiology / ECG / Echo
WARD 31
Toilets
CARDIOLOGY
WARD
PHONE
(CARD)
Staff Lifts
ATRIUM
CAFÉ CCU
WARD
34
CARDIOLOGY
DAY STAY
WARD 38
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