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SPRING 2019
West Lothian
informing and involving West Lothian’s tenants
Rent First | Page 2
Switching Your Gas & Electricity Supplier | Page 4
Taking Part | Page 10
The importance of gas safety checks | Page 12
West Lothian Tenants News | 1
RENT
FIRST Holiday mon
Rent
ey
WE’LL BE IN TOUCH SO DON’T
SOON IF: DELAY
You are in arrears Clear your account now
or contact your housing
Paying rent late
officer to make a
Email: customer.service@westlothian.gov.uk repayment plan
Tel: 01506 280000 Pay your rent in advance
RENT INCREASE 2019/20 ARE YOU A ‘FULL
In the autumn of 2017, the council provided SERVICE UNIVERSAL
information and options to all tenants on rent CREDIT’ CLAIMANT?
increases from 2018-2023. If so, you must report this
85% of all who took part selected option 1 – an annual change to the DWP on or after
increase of 3% per year over 5 years. Tenants’ preferred 1 April 2019. You can either:
option was then agreed at the council budget meeting in
February 2018. sign into your UC account or
This increase of 3% will take effect on 1st April 2019. If any if you do not have an online
tenant would like to comment on this increase, please send account, call the UC helpline
your comments to us at TP@westlothian.gov.uk on 0800 328 9344
If any tenant is struggling with their finances, or has concerns
about paying rent, please contact your local housing officer to
discuss how we can help.
2 | West Lothian Tenants News
Contact West Lothian Council
The council’s Customer Information Services (CIS) centres offer face-to-face advice, information and assistance on
council services including, housing and benefits, council tax, concessionary travel and waste and recycling.
CIS centres in Armadale, Bathgate, Broxburn, Carmondean Connected (self-service kiosk only), Livingston Arrochar
House and Bathgate Partnership Centre also offer payment facilities for rent, council tax and service accounts.
The council’s Customer Service Centre (CSC) lines are open from Monday to Friday, 8am to 10:30pm. Thereafter a
number of staff are on site to deal with emergency calls. The CSC lines are also open from 10:30pm on Friday to 8am
on Monday for emergency calls relating to noise, homelessness, repairs to council houses, roads, street lighting and
environmental health.
MyWestLothian (Report It, Request It, Pay For It,
my.westlothian.gov.uk
Tenant Self Service)
Contact us www.westlothian.gov.uk/contactus
Homelessness 0800 0323 450
Housing, Repairs and Gas Servicing 01506 280000, select option 1
Council Tax and Benefits 01506 280000, select option 2
01506 280000
Customer Service Centre
Customer.service@westlothian.gov.uk
Antisocial Behaviour 01506 282000 or the Police on 101
NETS and Land Services 0800 616 446
01506 283000
West Lothian Advice Shop Advice.shop@westlothian.gov.uk
www.westlothian.gov.uk/adviceshop
Roadside Litter
Every month, 50 tonnes of litter is abandoned on
Scottish roadsides, and each and every community in
West Lothian is experiencing this huge problem.
It is ugly for locals and visitors alike. It is harmful to wildlife and
environmental quality, and it’s difficult, dangerous and expensive for the
Council to clean up!
Help put an end to roadside litter: Give your litter a lift, take it home!
No matter what the excuse, littering anywhere is never okay, and
littering on roadsides is especially problematic because it is so difficult
to clean up. When on the road, keep litter in the car until you find
somewhere to dispose of it properly. It’s that simple!
For more information, check out
https://www.keepscotlandbeautiful.org/roadside-litter-campaign/
West Lothian Tenants News | 3
Switching
your gas and electricity supplier
Are you on the best tariff for your gas and How much could you save?
electricity? Have you ever looked into Many people face difficulties due to unaffordable gas
changing? Comparing energy tariffs and and electricity bills. By making a few simple changes
suppliers can seem confusing, but it’s actually you could save £’s on your fuel bills.
quite simple and you can find big savings on 1 Heating - turn your thermostat down by just 1
your bills – around £300 a year according to degree and cut your fuel bill by £75. You’ll notice
recent research. the saving but not the drop in temperature.
2 Lighting - Energy saving light bulbs use much
You have the right to switch supplier if you pay your energy
less electricity and last up to ten times longer than
supplier directly for your gas and or electricity; this also
ordinary light bulbs. You could save £50 over the
applies if you have a prepayment meter.
lifetime of just one bulb.
You can switch suppliers by phone or online using a trusted 3 Washing Machine - wash at 30 degrees, most
energy price comparison site or for more information, help
soap powders now wash clothes just as efficiently
and advice, contact: The Advice Shop, Tel: 01506 283000
at lower temperatures, and where possible always
Website: https://www.westlothian.gov.uk/article/3750/ wash with a full load.
Energy-Advice 4 Stand By - Always fully switch off your appliances,
leaving them on stand-by still uses energy and
The Advice Shop will: costs you money - around £30 per year
1 Help you understand your energy bills 5 Curtains - Always shut your curtains in the
2 Provide advice and support to help you find the evening, especially if they are lined, this will help
best available fuel tariff prevent heat escaping through your windows.
3 Provide assistance to resolve problems with your 6 Fridge/Freezer - Don’t leave the doors open any
gas and electricity bills longer than necessary and remember to defrost
4 Provide advice on financial assistance to deal your freezer regularly; it keeps your freezer
with fuel debt working efficiently and saves you money.
5 Provide energy efficiency advice 7 Kettle - only fill this with what you need.
4 | West Lothian Tenants News
MyWestLothian
my.westlothian.gov.uk
It’s never been easier to access local services
online via our new portal MyWestLothian
Through MyWestLothian you can:
Pay your Book a Report a Pay your Pay for
council tax bulky uplift missed bin rent school meals
and much more..
Online – Anytime, Anywhere
Visit my.westlothian.gov.uk
Updating your tenancy
have you told us of any changes?
All tenants were sent a letter at the end of October 2018 advising
them that the Housing Scotland Act 2014 will mean changes
to the Scottish Secure Tenancy.
This requires you, the tenant, to inform West Lothian From 1 November 2019 not providing this information
Council of any changes to your tenancy, including who can have an adverse effect if you request to make
lives there or indeed who no longer lives there. changes to your tenancy i.e. joint tenancy, succession,
sublet or assignation.
If you have updates to your tenancy that you haven’t
already told us about please either send us a letter, go in
to your local CIS office or go on line at Further information can be found at:
https://www.westlothian.gov.uk/contactus https://www.westlothian.gov.uk/article/37225/
choose Housing and Repairs, Tenancy Related enquiry Housing-Scotland-Act
and complete the online form.
West Lothian Tenants News | 5
Danny Mullen Good
Neighbour Award 2018
In the autumn edition of Tenants’ News, Best person I could ever
we asked you to nominate a neighbour
you felt deserved recognition for their ask for as my neighbour
thoughtfulness and consideration towards
others.
They always have a smile and
Each of the nominations received came from neighbours
who wanted to say “thank you” for the help, support and a cheery hello for everyone.
friendship they receive from their neighbours. They are an asset to our
All our Good Neighbours were invited to attend a special
ceremony at the Civic Centre in Livingston, where they were local community
presented with their framed Good Neighbour Certificates and
bouquets of flowers by George Paul, Executive Councillor for
Services to the Community and Kenny Selbie, Performance and My neighbour has a big
Change Manager.
heart and always puts
This year’s Good Neighbours were: Gillian and Freddie Dailly, Marlyn
Berry, Brian and Patricia Thomson and Diane Martin. Unfortunately others first
Marlyn, and Brian & Patricia were unable to attend the presentation
ceremony.
We would like to thank all those who took the time to nominate their good
neighbours for this award.
6 | West Lothian Tenants News
Love your local library
No matter what your age, West Lothian’s libraries have something for you.
West Lothian Council has 14 libraries across the area, with services and
activities for everyone. This can range from enjoying a Bookbug session with
your baby or toddler, or an evening out with friends to enjoy a book club.
You can also use the library to access the internet, a computer or just to enjoy
some quiet time to read your favourite book or newspaper. You can also
download a free e-book, e-talking book or magazine from the comfort of
your sofa, there is something for everyone to choose from.
For more details and to check opening hours, please
visit www.westlothian.gov.uk/libraries
Bookbug Library Reading Challenge Bookbug Week 13th- 19th May
The Library Reading Challenge is a free and We’re excited to announce that Bookbug
fun way to encourage children from birth Week 2019 is happening between 13 - 19
to discover and enjoy their local library. May and will celebrate ‘Bookbug’s Big
The challenge runs in libraries across West Picnic’.
Lothian and your child will have the chance West Lothian will be celebrating Bookbug
to collect beautifully illustrated certificates. week and encouraging everyone to take part in singing,
Libraries have a range of great children's books you can rhyming and sharing stories together over the whole
borrow for free and your baby or toddler is never too week. We’ll be inviting all families to take part. A whole
young to join; the scheme is suitable for children up to the host of fun story, song and rhyme activities for children
age of 7. Sign up at www.westlothian.gov.uk/bookbug will be taking place in local libraries.
for Bookbug's free and fun Library Challenge - it's an For more information on what’s on contact your local
easy way to enjoy books. library.
Keep your Garden Tidy
Well maintained gardens look nice and can be a
great source of enjoyment for you and your family.
Overgrown gardens, on the other hand, don’t look very Garden Inspections
nice and can cause problems for you and your neighbours. Your Community Estates Officer will carry out
As part of your tenancy agreement, you must look after garden inspections from April to the end of
your home and garden, and you must carry out the September. Where tenants are found not to be
following maintenance work to your garden area on a maintaining their gardens to a reasonable standard,
regular basis: action will be taken to address any issues with the
any grassed areas must be cut at least once every tenant concerned. This could ultimately result in a
four weeks in the growing season. charge being made to the tenant for any work the
council has to take to remedy the situation.
hedges and shrubs should not be allowed to
If you have any concerns about maintaining your
overhang footpaths or get excessively tall/wide.
garden please contact you local housing office
clear away and dispose of any rubbish or dog fouling by calling 01506 280000.
West Lothian Tenants News | 7
Assisted Decoration Scheme 2019 to 2020
Are you an older person over the age of 65 or of limited physical
capacity, and you are unable to decorate your home without
assistance? If so, you could benefit from being able to have a room
decorated under our Assisted Decoration Scheme.
Since introducing this innovative scheme in 2015, we have
successfully completed over 600 rooms, and we are now looking for
applications for the financial year 2019/2020.
Scheme Qualifications
To be eligible for the scheme, we have certain criteria that must be met, as shown below:
1 Restrictions 2 Older people of pensionable age
Tenants can only apply for one room per household for proof of age will be requested before acceptance onto
the duration of the scheme. If you have already had a room the scheme. You must sign the application form and answer
decorated since the scheme commenced, you are no longer Question 3 regarding ‘are there any able bodied members of
eligible. the household aged between 18 and 65’.
your rent account must be up to date; you cannot apply 3 Households of singular or multiple
if you have current rent arrears, unless you have made an
people of reduced physical capacity
agreement to repay these and the local area Housing Officer
agrees that payments have started and are being maintained. an assessment of permanently reduced physical capacity
and proof of no capable household members will be
applications will not be accepted for anyone who has an able
needed before acceptance onto the scheme. You must sign
bodied adult member of the household residing in the
the application form and answer Question 3 regarding ‘are
property who is under the age of 65.
there any able bodied members of the household aged
if the scheme rules are found to have been breached, e.g. between 18 and 65’.
false certification of ‘no able-bodied household members
under 65’, then the full costs will be recharged to the
applicant.
How the Scheme works
The current scheme will run up to 31st March 2020, with a limited budget set aside for the financial year; meaning that there is only a
certain amount of work that we will be able to carry out. Applications received will be dealt with on a first come first served basis.
1 Contact the tenant to let them know their application has 3 Arrange a suitable appointment with the tenant (for all
been received. eligible applications) to carry out an inspection of the room
to be decorated. (If necessary, severe cases may be
2 Assess each application to ensure it meets the eligibility prioritised by the consideration of an Assessment Panel).
criteria and contact the tenant to advise whether or not their
application has been successful.
What’s available on the scheme? assistance can be given to clearing out the room prior to
work commencing.
preparation of the room i.e. stripping, filling, lining paper
painting of walls, ceilings and woodwork and/or
Scheme Exclusions
wallpapering stairways, top and bottom landings/hallways are excluded
from papering due to health and safety
tenants can choose from a wallpaper pattern book supplied
by the Council at no cost or choose to provide their own at plastering to full rooms or full walls are excluded from this
their expense scheme.
choice of paint colours
8 | West Lothian Tenants News
How to apply
It’s easy to apply using our online form at:
https://www.westlothian.gov.uk/article/13068/Assisted-Decoration-Scheme-Application-Form
Alternatively, you can return the form below by post,
hand it into your local council office or scan and AD Scheme
email it to hio@westlothian.gov.uk Housing Investment Officers
Housing Customer and Building Services
If returning by post or to your local council office, West Lothian Council
please mark your envelope on the front top left with Civic Centre
Howden South Road
‘AD Scheme’, to identify it as an application and send Livingston, EH54 6FF
to:
Assisted Decoration Scheme – Application Form
Applicant’s Name (print) Address
Postcode
Contact Number
Email Address
1 Preferred method of contact (please tick) 5 Any additional information
– please write below or include
Post telephone email text in e-mail.
2 Are you an older person of pensionable age?
Yes No
3 Are there any able bodied members of the
household aged between 18 and 65?
Yes No
4 Do you have a permanent Disability that
prevents you from decorating?
Yes No
5 Which room would you like decorated? (please tick)
Signature (Mandatory):
Living room Bedroom Bathroom
Kitchen Stairway (paint only) The above signature certifies all of the above
information and any false information may lead
Other (please specify) to costs being recharged to the applicant.
West Lothian Tenants News | 9
If you would like to know more about how you can
get involved in helping to improve and shape housing
services within the Council, have a read of our Tenant
Participation Strategy; you can view this online at:
www.westlothian.gov.uk/TenantParticipation.
Alternatively one can be posted to you if you get in
touch with us:
Tel: 01506 280000
Email: TP@westlothian.gov.uk
If you would like to ‘Take Part’ in any of the Council’s Tenant Participation groups or activities, you can
complete our online form at: https://www.westlothian.gov.uk/article/13180/Taking-Part
Alternatively, fill in the form I am interested in ‘Taking Part’
to the right and return it to:
TP Team, Name:
Housing, Customer and
Address:
Building Services, Howden
South Road, Livingston, Email:
EH54 6FF.
Contact Number:
I am interested in (tick whichever apply):
Joining a Tenants and Residents Group Estate Inspections
Becoming a Tenant Inspector Local Events
Mystery Shopping Taking part in a Focus Group
Going to Housing Network Meetings Facebook Group
Completing Surveys
Join Us on Facebook!
The Tenant Participation team is looking to help West Lothian Council tenants
consult and chat with us through social media. If you are interested in joining the
group then get in touch with us at TP@westlothian.gov.uk . Alternatively you can
search for ‘West Lothian Council Tenant Participation’ on Facebook. Click ‘Join
Group’, you will be asked to provide your address, just so we can verify that you
are a council tenant or part of the household of a tenant.
Staff look after the group during office hours and we don’t post more than once a
day as we don’t like to bombard people with too much if we can help it. We have
nearly 300 members, so why not send us a request and help us get up to over 300
members for 2019! You’re only a click away!
10 | West Lothian Tenants NewsSpringtime words
E O E I T U M B R E L L A
N B A C I G E M S R T P I
A U E T T A F I E E R H H
T D R U G N I P R I H C I
H S L L E B E U L B P D N
A U A I T L A S A V A H E
K D Y P H M H A N F I B T
T M O S S O L B F H A E R
W X D B W F O O R G N S E
Wordsearch competition C T M E E S D E E S A E I
L A R E N I H S N U S G I
The winner of the £25 prize from the winter
edition was Mrs G Bird from East Calder. L S E I L F R E T T U B T
If you would like to be our next £25 winner, T L I S F N E E W H L R F
please complete and return to:
TP Team, Housing Customer & Building Services, APRILSHOWERS BUTTERFLIES SEEDS
West Lothian Council, Civic Centre, Howden BLOSSOM CHIRPING SUNSHINE
South Road, Livingston, EH54 6FF
BLUEBELLS DAFFODILS TULIPS
BUDS LAMBS UMBRELLA
Your name:
Your tel no: Your email:
Your address:
Chicken and
Mushroom Risotto
Prep: 15 mins | Cook: 35 mins
What you need: What you do:
1 Slowly melt the butter in a large saucepan and add the
1 litre hot chicken stock onion.
200g cooked chicken (chopped into pieces) 2 Cook until softened and add in the mushrooms and thyme
250g pack of chestnut mushrooms (sliced) leaves. Cook for 5 mins then sprinkle in the rice and give a
good stir.
1 large onion 3 Add in a quarter of the stock and leave to cook, stirring
Finely chopped parsley occasionally. Top up with more stock as the rice absorbs it
2 thyme sprigs, leaves picked (don’t add all the stock at once as you may not need it all).
4 When most of the stock has been absorbed, and the rice
60g butter
is nearly cooked, add in the chicken and warm through.
300g risotto rice Season well with salt and pepper and stir in the parmesan
50g grated parmesan (plus a bit extra to serve) and parsley.
5 Serve, sprinkled with the extra parmesan.
West Lothian Tenants News | 11The Importance
of Gas Safety
Checks
West Lothian Council as your landlord is bound under The Gas Safety
(Installation and Use) Regulations 1998 to carry out an annual safety check on
all gas fittings provided in its properties.
Our responsibilities as a Landlord. We will: Failure to give reasonable access to your home to allow
arrange for a Gas Safe Registered engineer to carry out us to complete the Annual Gas Safety check is dangerous
a gas safety check every 12 months for you, your family and your neighbours. It is also a
breach of your tenancy agreement and the Council are
ensure all gas maintenance works are carried out by a
legally entitled to force entry to any of their properties to
Gas Safe Registered engineer
carry out the appropriate annual safety checks.
maintain the gas appliances, pipework and flues For advice on gas safety checks, you can contact our
provided in accordance with manufacturer’s Customer Service Centre on 01506 280000.
instructions
keep a record of each annual safety check and service
Your responsibilities as a Tenant. You will:
co-operate with your Landlord and make sure you
GAS LEAKS
allow the Gas Safety Engineer access to the property,
so they can carry out the annual safety checks If you think you can smell gas or fumes, you should
have any gas appliances installed in the property by a call the Gas Emergency Services on 0800 111 999.
Gas Safety Registered Engineer You should then:
never tamper with or remove gas fittings turn off the gas at the Don’t smoke, strike
not block air ventilation grills and will keep flue meter matches or do anything
terminals clear that could cause
open windows and
ignition
turn off any faulty appliance and contact your local doors
area housing office for advice don’t use electrical
put out any naked
switches, including your
never cover a gas appliance. flames e.g. your hob
TV, computer, oven etc.
or candles.
At the end of these checks our operative will ask you to complete a Satisfaction Survey. Please help us to
improve services by doing this on the handheld device or by completing and returning a paper copy – your
operative can supply this for you.
12 | West Lothian Tenants NewsANTISOCIAL
BEHAVIOUR.
WHAT YOU NEED TO KNOW
WHAT IS ANTISOCIAL BEHAVIOUR?
Antisocial behaviour commonly includes:
noise complaints youth disorder
neighbour disputes rubbish and graffiti
intimidation entertainment noise from licensed
harassment and/or threats premises
deliberate fires
HELP US STOP ANTISOCIAL BEHAVIOUR; REPORT IT!
WHAT CAN WE DO? WHAT YOU CAN DO?
West Lothian Council Safer Neighbourhood Team (SNT) and Police For help and advice call
Scotland can assist you with your problem: Police Scotland on 101
provide advice & assistance In an emergency dial 999
carry out investigations Contact West Lothian Council
witness antisocial behaviour Safer Neighbourhood Team
offer mediation service (SNT) on
record noise levels for example excessive music/DIY T: 01506 280000
seize noise-making equipment E: snt@westlothian.gov.uk;
sign post you to other agencies for help and support for advice
make a complaint or make an
enquiry about an on-going case
Executive Councillor for Services for the Community George Paul said:
West Lothian Council and Police Scotland will not tolerate
antisocial behaviour, our message is don’t suffer in silence.
West Lothian Tenants News | 13New build council homes in
West Lothian Building new council homes
Mayfield
In St. Anthony’s View in Armadale, construction of
twenty two new council homes is complete and the
keys handed over.
The development hosts a range of home types and sizes; with
one and two bedroom cottage flats, two and three bedroom
houses and a four bedroom detached house, the development is
a viable option for a range of households. The inclusion of seven
bungalows also presents options for the elderly or people with
mobility issues.
The site was not without its development challenges however; a
crop of Japanese Knotweed and a WW2 mortar bomb had to be
carefully removed before construction.
Winchburgh
The 41 new build council houses at Winchburgh have been
successfully completed by McTaggart Construction and have now
been let to tenants.
The development consists of 1 and 2 bedroom cottage flats and 3 bedroom
houses. In addition, McTaggart have built 54 new homes on behalf of West
Lothian Housing Partnership. The development has added some much needed
affordable housing options in Winchburgh.
Future New Build Open Market Acquisition
Alongside West Lothian Council’s current Scheme (OMAS)
developments, the council is pursuing options to
increase social rented stock by a further 250 homes. Another avenue the council is taking to increase
available stock is the Open Market Acquisition
Six sites have been identified with the potential Scheme, or OMAS.
to deliver these at the former council depot at
Guildiehaugh, the Vion site in Broxburn, Eagle Brae When an ex-council house is advertised for sale, the
Livingston, Standhill in Bathgate, a site at Brucefield council can consider buying the property from the
on the edge of Livingston and Mossend, West Calder. open market. Purchased homes are then brought
up to Scottish Housing Quality Standard and let to
The Vion site is currently under development by tenants on the waiting list.
Bellway for private sale, however, via the council’s
Affordable Housing Policy, 14 units are to be acquired
124
for letting to council tenants. The OMAS scheme has been
running since October 2016
and has resulted in the
successful purchase of HOMES
14 | West Lothian Tenants NewsCurrent Phase of
New Build - Satisfaction
The council is seeking feedback via an online
survey on the new build properties at the
following streets:
Hamilton Court, Pumpherston. School Road, Broxburn Ontario Avenue, Livingston
Auldhill Cottages, Bridgend Rendezvous Place, Bathgate Mansefield Place, East Calder
Cunnighar Road, Scott Road, Blackburnhall Gardens, Blackburn Appleton Drive, Livingston.
Sutherland Place, Oliphant
The Avenue, Philpstoun
Place, Maull Road, Arbuckle Grove,
Broxburn.
e y s w ill be
v
ed sur e draw to
The survey will help to better the service provided
m p l e t
All co o a priz
0
and should take about 10 minutes to complete. On
0
t
1
d i n
£
enter e completion you will be entered into a prize draw to
Wif gnift vouchers
win £100 of gift vouchers! Please note false names
and addresses or duplicates will not be entered into
the draw. The survey can be found here Website:
www.westlothian.gov.uk/new-1000-houses
o
97.3%
of tenants were Very Satisfied
From the feedback we or Fairly Satisfied with the
have received so far: standard of their new home.
You Said… Council Response…
I have difficulty using my heating controls. Heating instructions are provided in the
handover pack and an easy read / easy use guide
is being developed to assist with this.
There are not enough kitchen cupboards. This will be considered in the future phase and
design of new build properties.
There are a few snagging issues including cracks When a house is built within the first year there is
and gaps at skirting boards. likely to be movement. As a result settlement cracks
appear. These are perfectly normal and will be
attended to at the end of year defects inspection.
West Lothian Tenants News | 15Our customer information service offices
email: customer.service@westlothian.gov.uk
Almondbank Centre For all enquiries call our Customer Service Centre on
01506 280000
Shiel Walk, Craigshill
Armadale CIS
(Payment Facility available)
1/3 East Main Street Social Work Emergency Number:
Armadale 01506 281028 (Social Work Only)
Bathgate Partnership Centre
(Payment Facility Available) For all other emergencies call:
Lindsay House, South Bridge St 01506 280000
Bathgate
Strathbrock Partnership Centre If you have used the council’s complaints
(Payment Facility Available) procedure and you are still unhappy, you can pass
189a West Main Street, Broxburn your complaint, within a year, to:
The Scottish Public Services Ombudsman,
Blackburn Partnership Centre Freepost EH641, Edinburgh EH3 0BR
Ashgrove, Blackburn Tel: 0800 377 7330
www.spso.org.uk
Carmondean Connected
(Payment Facility Available)
Deans, Livingston
Customers with special requirements
Fauldhouse Partnership Centre Information is available in Braille, tape, large
Lanrigg Road, Fauldhouse
print and community languages. Please contact
Linlithgow Partnership Centre the interpretation and translation service on
High Street 01506 280000
Linlithgow
Text phones offer the opportunity for people
Livingston CIS with a hearing problem to access the council.
(Payment Facility Available) The textphone number is 01506 591 652
Arrochar House, Civic Square A loop system is also available in all offices.
Almondvale Boulevard
Livingston
West Calder CIS www.westlothian.gov.uk
within West Calder Library online 24 hours a day
Harburn Road,
West Calder Log on and you can:
Pay your council tax, rent, or fines online
Whitburn CIS Apply for a house
within Whitburn Library Report a repair to your home
(Payment Facility Available)
Union Road, Whitburn Make an enquiry for information
Make a comment on any council service
We hope you have enjoyed reading Tenants News. If you would like to get in touch with the
editorial panel please contact us by writing to: TP Team, Housing, Customer and Building
Services, West Lothian Council, Civic Centre, Howden South Road, Livingston EH54 6FF
or email TP@westlothian.gov.uk
16 | West Lothian Tenants NewsYou can also read
