WINTER RELEASE 2021 SERVICE1 - NEW FEATURES AND IMPROVEMENTS - GMS Development
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S E R V I C E1
W I N T E R R E L E A S E 2021
N E W F E AT U R E S A N D I M P R O V E M E N T S
1
DISCOVER WINTER RELEASE
O U R N E W S O LU T I O N S F O R YO U
ROADMAP
A C H I E V I N G N E W G OA L S
CO N T E N T S WHAT TO EXPEC T IN THIS RELEASE
H I G H L I G H T S AT A G L A N C E
FEATURES AND IMPROVEMENTS
F O R E V E N M O R E S U CC E S S
OUTLOOK
W H AT TO E X P E C T I N T H E N E X T R E L E A S E
CONTAC T
W E LO O K F O R WA R D TO H E A R I N G F R O M YO U
Copyright © GMS Development 2021 2
N E W I D E A S A N D S MA R T S O LU T I O N S
D I S CO V E R O U R W I N T E R R E L E A S E 2021
Set new standards with the Field Service Performance Package
This Release offers you new opportunities to The focus of these new features is, once again, and where? We help you to provide full services The best part is that processes have become
reduce order processing time and save resour- to optimise existing functions of Service1 for you with as few contacts as possible.Many aspects more efficient. The solutions in our Winter
ces. In addition, your cooperation with external while creating some completely new ones. As of this year’s Winter Release follow the prin- Release 2021 serve the interests of – among
partners will be even easier and more effec- always, our aim was to help you ensure the con- ciple “help you to help yourself”. Clearly de- others – service organizations, engineers,
tive. Your billing processes are now automated, tinuous optimization and increased efficiency of fined steps, easy-to-read instructions and au- external partners, call center employees and
ensuring optimum efficiency of your daily your Field Service processes. This time we were tomated processes give your service engineers customers in equal measure.
route planning and resource scheduling at all also guided by current developments in so- greater autonomy and help cooperative pro- Come with us to see what’s new in
times. ciety. How much personal contact is necessary cesses run more smoothly for everyone involved. Service1.
Copyright © GMS Development 2021 3
W I N T E R R E L E A S E 2021
R OA D MA P
16.02.
MA J O R R E L E A S E
09.02. SUPPORT
D E V E LO PM E N T PRE RELEASE RELEASES
DECEMBER J A N UA R Y F E B R UA R Y MA R C H
Copyright © GMS Development 2021 4
W I N T E R R E L E A S E 2021
H I G H L I G H T S . AT A G L A N C E.
T H E N E W F E AT U R E S O F T H E W I N T E R R E L E A S E
Many different parties from various disciplines often work on made route planning significantly faster and thus even more
a service order before it is finished. We have ensured that this efficient with the help of the algorithms optimized in the
interdisciplinary cooperation works even more smoothly by Service1 Winter Release.
optimizing the Service Console with this Release and up- Look forward to clever functions that make Field Service processes
grading the Partner Portal to the next phase. We have also even more effective for all concerned.
Copyright © GMS Development 2021 5
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Service Console
Simple! Fast! Effective!
Order processing
on a new level
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01
Service Console
Simple! Fast! Effective! Order processing on a new level
Now you can enter and process orders from start to finish in one your orders much easier. Now order data, order items and order
optimized work environment with even better performance, roles can be collated and processed faster and more easily in the
which even allows you to take company-specific processes Service Console – not only by engineers on the road, but also by
and procedures into account. Adapting your order processing back office staff.
however and whenever you want is a breeze with the new This expansion means that even more of your customer and
Service Console. work processes are now covered, because additional configura-
The Service Console has undergone a significant redevelop- tion possibilities allow you to significantly improve the adapta-
ment in our Winter Release 2021. We have created a configu- bility of processes to your own requirements.
rable, integrated work environment that will make processing
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Partner Portal
Perfect organization of
cooperation with partners
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Partner Portal
Perfect organization of cooperation with partners
The Partner Portal moves into the next phase with this Release. not only at the processes themselves, but also aspects related to
Existing functions have now been more clearly structured and handling and work ergonomics. Now it is easier to order spare
expanded, and we have optimised service processes by the parts from your partners and send back unwanted materials as
introduction of clever functions and intuitive handling, so you returns.
now have even more ways to optimize the organisation of your And what’s in it for you? Successful cooperation with your part-
cooperation with external partners. One of the aspects we have ners will now cost you less time and administrative effort – the
concentrated on this winter is returns management. We looked Partner Portal does it for you.
Copyright © GMS Development 2021 903
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Disposition and planning
Permanently optimized
tours for efficient
resource scheduling
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Disposition and planning
Permanently optimized tours for efficient resource scheduling
Your service engineers are on the road the whole day. Ideally, planning processes will be much faster and therefore more ef-
their tours have been planned with total efficiency, and the sys- ficient.
tem automatically and dynamically updates the tour whenever One particularly practical aspect is that the new algorithm is
unforeseen changes occur in the course of the day – so the best also the basis for numerous additional functions: you can look
possible outcome always results and tour planning is constantly forward to optimization over several days, simulations of future
efficient. order scheduling, fast mass scheduling, effective team schedu-
This ideal scenario will become the new standard with the help ling and other clever features.
of the newly implemented algorithms in Service1. Now route
Copyright © GMS Development 2021 11PREVIEW
W H AT E L S E YO U C A N E X P E C T T H I S Y E A R
THE NEXT GENERATION OF MOBILE SERVICE1 SOLUTION ARRIVES IN 2021
This year we will be able to tell you great news about our complex requirements of field service. Among other things, that a high added value is created for all parties involved and
new, mobile application. We’ve completely reinvented the excellent offline performance has been established – also for the effectiveness of the technicians is thus greatly increased.
Service1-Mobile user interface. The new app’s modern UI is large amounts of data in the shortest possible time, and the In addition, the new solution offers the possibility of complete
designed to help your technician move through the appli- most powerful software has been used. customizability by your IT department in-house.
cation even more fluidly, and work steps are captured much In addition, the basic structure of the software has been built Look forward to learning more about our new mobile
faster and with fewer errors. The new Mobile is tailored to the in such a way that our Newton AI is integrated so seamlessly solution in 2021.
We will be glad to provide more information about the new elements and features planned for Winter Release 2021 on request.
Copyright © GMS Development 2021 12W I N T E R R E L E A S E 2021
L E G A L N OT I F I C AT I O N
CONFIDENTIAL NOTIFICATION
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or by any information storage and retrieval system, without written permission from GMS Development.
CHANGE NOTIFICATION
All dialog functions, processes and internal data structures or picklist values described in this document are subject to change. GMS Development
reserves the right to optimize and extend the application and processes without further notification. The release notes will contain
a detailed description of all modifications and new features.
Copyright © GMS Development 2021 13GMS Development –
Gesellschaft für Software-Entwicklung mbH
An der Talle 89
D-33102 Paderborn
Phone: +49 (52 52) 9891- 0
Fax: +49 (52 52) 9891- 19
E-Mail: info@gms-online.deYou can also read
