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Working with the people and their territories,
we continue to build stories of progress
Sustainable management
Material topics
Rates and prices
02
Sustainable
management • Rates and prices______________________________________ 6
Invoice____________________________________________ 12
Aqueduct and sewerage rates_________________________ 16
Cleaning fees_______________________________________23
Electricity rates______________________________________ 27
Gas rates__________________________________________35
Content02
Sustainable
management
Rates and prices
Management before the Colombian National Government and regulatory
entities for the application of rate methodologies that are fair and efficient
for customers, accompanied by education and communication activities for
customers and users to facilitate understanding of the UTILITY bill and the factors
that affect the rate.
The rates for publicservices provided by Grupo EPM are regulated. For this reason, the
Colombian Government and the regulatory entities are permanently proceeding with the
management so that the rate methodologies that are applied are fair and efficient for
the clients. The competitive rate is a purpose of Grupo EPM, and it is for this reason that,
additionally, it works on a business efficiency scheme in its costs and in its processes.
In the case of large consumers of electricity and natural gas, the Grupo EPM offers rates to
be negotiated with its customers in the components of the marketing margin and the value
of the supply. In this case, the other components are regulated (transport, distribution and
6
others).
Importance
It allows the recovery of costs and the achievement of the strategic objectives of the company.
It impacts the trust of stakeholders in the organization by influencing their perception of the
fairness of rates, by contrasting the Company’s surpluses with people’s income and with the
proportion in which both increase over time.
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Sustainable
management
Main achievements
The achievements are cut to December 31, 2020.
Program, project,
Challenges Company Follow-up closure Compliance
initiative or action
Work was carried out before the CRA, with the accompaniment
of Andesco, where arguments were presented that from
Modify Resolution CRA 688 of 2014 regarding the point of view of the Company and the sector merited
EPM Total
the calculation of the investment provision. modifying the norm. The CRA analyzed the issue and
published Resolution CRA 938 of 2020 where the manner of
calculation of the investment provision is modified.
On December 11, 2020, a request for a particular modification
of the Aguas de Malambo rate formula was filed with the CRA
in order to adjust the following variables and parameters: i)
7
Request the rate modification (components:
Aguas de the projection of users, consumption and losses, ii) the Index of
POIR and demand) of the aqueduct and Total
Malambo Losses per Standard Billed Subscriber (IPUF *) replace it by the
sewerage services.
Economic Level of Losses -NEP- calculated for the Company’s
Aqueduct and own system and iii) the Regulated Work and Investment Plan
sewerage rates -POIR-
Request a rate modification from the CRA It was possible to define that the development of the tariff
Aguas
(components: POIR and demand) of the modification is by service provision area, this will be presented Partial
Regionales
aqueduct and sewerage services. to the Board of Directors in 2021.
Obtain the declaration of regional market by
the CRA, for the regional tariff of the aqueduct The declaration of the regional market for EPM was obtained
and sewerage services in the municipalities EPM by the CRA for a period of up to 20 years, supported by Total
of the interconnected system, Caldas and Resolution CRA 934 of 2020.
Rionegro.
Approval was obtained from the Company’s Board of
Make the request for a rate modification of the
Emvarias Directors to proceed with the application before the CRA in Partial
cost of final disposal of the Cleaning service.
2021.
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Sustainable
management
Program, project,
Challenges Company Follow-up closure Compliance
initiative or action
Manage the approval of income for the
Grupo EPM’s electricity distribution business Admission approval was obtained. Regarding the
and actively participate in the process of EPM remuneration methodology of the distribution business, it Partial
defining the new transmission remuneration was raised by the regulation commission for 2021.
methodology.
23 deliverables out of 52 were completed, with a project
At EPM Implement and lead the technical, progress of 86% over the planned 88% goal. The main
regulatory, financial and administrative milestones achieved were:
Electricity rates implementation of the standards issued by • Incentive and compensation quality scheme certification.
CREG related to CREG Resolution 015 of 2018, EPM • Internal audit for asset management certification. Partial
and monitor and standardize procedures in
the Colombian subsidiaries of the business
group.
• Satisfactory external audit for AOMs.
• Computer developments required for implementation.
• Employee training on the CREG Resolution
8
• 015.
Manage the approval of income for the
EDEQ It was approved in April 2020. Total
electricity distribution business.
The request for approval of distribution charges was
formalized before the CREG. Approval is expected in the first
Manage the approval of natural gas retail half of 2021.
Gas rates EPM Partial
distribution and marketing charges. The CREG did not advance in the definition of the methodology
for remuneration of marketing positions that it had
proposed on its agenda.
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Sustainable
management
Challenges
Scope and coverage
Program, project,
Challenges Company Business Geography
initiative or action
Implement and lead the technical, regulatory, financial and administrative
implementation of the standards issued by the CREG related to CREG
Electricity rates EPM Energy - T&D Colombia - Antioquia
Resolution 015 of 2018, in EPM and carry out monitoring and approval of
procedures in Colombian energy subsidiaries.
Respond in a timely manner to the requests made by the CRA regarding
the process of issuing the next rate framework for large water supply, EPM Colombia
sewerage and Cleaning providers.
Aqueduct and
Request before the CRA the rate modification (components: POIR, demand Water and Cleaning
sewerage rates Grupo EPM Colombia
9
and / or losses) of the aqueduct and sewerage services.
Implement the regional rate for the aqueduct and sewerage services in EPM Colombia - Antioquia
the municipalities of the Interconnected System, Caldas and Rionegro.
Request before the CRA the rate modification of the cost of final disposal of
Cleaning fees Emvarias Water and Cleaning Colombia - Antioquia
the Cleaning service.
Communicate the rate increases for the year 2021, with a pedagogical
approach that facilitates understanding by the business community about
Business outreach the relevance of publicservices as a fundamental input in the production EPM All businesses Colombia - Antioquia
events chain and in the economic reactivation of commercial and industrial
sectors under the current panorama of the region.
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Sustainable
management
Sustainable Development Goals
Associated stakeholders
• Clients and users • Colleagues • Owner
10
• State • Investors • Partners
GRI standards Contents and own indicators
103 - 1 Explanation of the material topics and its coverage.
103 - 2 The management approach and its components.
103 - 3 Evaluation of the management approach.
EPM - 13 Rates by type of service.
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Sustainable
management
Scope and coverage
Companies Geography
Colombia – Antioquia
Empresas Públicas de Medellín - EPM
Colombia – Caldas
Aguas Regionales EPM Colombia – Quindío
Colombia – Risaralda
Aguas Nacionales EPM Colombia – Santander
Colombia – Norte de Santander
Empresa de Aguas del Oriente Antioqueño
Colombia – Malambo, Atlántico
Aguas de Malambo Chile
El Salvador
Empresas Varias de Medellín - Emvarias
11
Guatemala
México
Central Hidroeléctrica de Caldas - CHEC
Panamá
Electrificadora de Santander - ESSA
Business
Company de Energía del Quindío - EDEQ Water
Sanitation
Centrales Eléctricas del Norte de Santander - CENS
Electricity power
Gas
Volver al contenidoInvoice
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Sustainable
management
Invoice
The EPM invoice is the Company’s means to charge for the publicservices it provides and to
communicate with customers and users through a modern, personalized, close and easy-
to-interpret format, which also seeks to facilitate their understanding of the invoiced values
and at the same time keep them updated with information of interest for them.
Performance in 2020
The year 2020 was one of great challenges due to the pandemic generated
by COVID-19.
Faced with this situation, the Company implemented the following actions that
were reflected in the billing:
• Reinstallation and reconnection of energy and gas services.
• No suspensions or cuts for non-payment in energy and gas to residential and 13
non-residential customers.
• Suspension in the collection of credits and financing.
• No charge of interest on arrears.
• Payment facilities for debts prior to the COVID-19 health emergency, with
special rates and terms.
• Payment agreements for clients of the unregulated energy market, in force
from March 23 to July 31, 2020.
• Deferred payment option for non-residential customers. For energy and gas
consumption billed in April, May and June 2020. In aqueduct and sewerage, it
was applied for consumptions invoiced between March 17 and July 31, 2020.
• For Prepaid Water customers, no charge of 10% of the debt in each recharge,
from March 23, 2020 to July 22, 2020.
A special installment payment program for public services was also activated,
through this, the client could divide the value of the EPM invoice into up to three
payments during the month. In addition, the ongoing programs continued:
Prepaid Energy, Prepaid Water, partial payment of the bill and financing plans.
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Sustainable
management
When interpreting the invoice, it is important to be clear about the concepts that influence the
values to be paid by customers. The main elements to be considered are the consumption
units and the rates for each of the billed services. In addition, concepts such as credits, days
of consumption and work performed, among others, must be taken into account.
The consumption of each one of the services depends mainly on the habits of use that the
client has; Variables such as the NUMBER of people who live in the property, the technical
conditions of the installations and the characteristics of consumer appliances and household
equipment influence. The days of consumption that are taken into account for billing also
influence consumption, since they may vary in some months of the year due to factors such
as the NUMBER of days of the month and holidays, among others.
In Colombia, the rates for each of the services are defined by the respective regulatory
commissions through rate formulas that, depending on their application and the different
variables defined for each of the services, may define increases or decreases in rates.
In addition, there are other concepts that must be taken into account when reviewing the
invoice values: delinquency interest for accounts pending or paid after the date, financing
of consumption, work carried out, new services or purchases made with the Somos credit,
charges for suspensions or reconnections of the service. Additionally, in some Antioquia
municipalities, EPM has agreements to bill the services provided by other entities, including 14
the Cleaning fee and publiclighting, and other products such as vital insurance and home
network.
In 2020, education and communication activities were carried out to facilitate the
understanding of the invoice:
Reading to your measure aimed at promoting understanding of the meter reading process
and the bill. Through home visits and virtual conversations, about 85,500 people were
approached.
26 “We are there for you” events, 12 Cuidamundos activities and 941 sensitized community
leaders, meetings that allowed closeness, pedagogy and the strengthening of relationships
of trust with clients, users and the community.
Pedagogical communication campaigns were also carried out to promote the efficient use
of publicservices during confinement due to COVID-19.
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management
Scope and coverage
Companies Business
Water
Empresas Públicas de Medellín - EPM
Sanitation
Geography Electric power
Colombia – Antioquia Gas
15
Volver al contenidoAqueduct and
sewerage
rates
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Sustainable
management
Aqueduct and sewerage rates
The household public services of aqueduct and sewerage are regulated, which is why the
Grupo EPM makes permanent work before the National Government and the decentralized
entities of regulation and control, to contribute to the well-being of the population, through
market conditions that allow provide these services with quality, continuity and coverage at
competitive and efficient rates, which also guarantee the financial sufficiency of the Company.
Performance in 2020
In 2020, the Colombian companies of the Grupo EPM participated in regulatory
spaces established by the Commission for the Regulation of Drinking Water and
Basic Cleaning - CRA, by the Superintendency of residential publicServices - SSPD
and by the Ministry of Housing, City and Territory - MVCT. The predominant theme
was all the regulatory development associated with the health emergency due
to COVID-19.
In Colombia the National Government, through the Ministry of Housing, City 17
and Territory and the Regulatory Commission of Water and Basic Cleaning,
implemented a series of measures on publicservices residential water
and sewerage: reinstallation and immediate reconnection of the aqueduct
service, temporary suspensions of rate increases, deferred payment of
homepublicservices, direct transfer of resources from the General Participation
System -SGP-, increase in the subsidy limit, among others.
Important sectoral definitions were presented, such as the provision of
resources due to differences between planned and executed investments and
the foundations of the next tariff framework.
Regulatory work in 2020 consisted of monitoring, participation and work in the general
regulations for the sector due to the measures implemented by the National Government
to respond to the economic and social effects of the pandemic. This produced a normative
compendium constituted by the resolutions of the Commission for the Regulation of Drinking
Water and Basic Cleaning (CRA) 911, 915, 916, 918, 919, 920, 921, 922, 923, 932 and 936 of
2020, which created an environment where it was sought to protect customers and users
and companies so that they can continue with the provision of quality services.
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Sustainable
management
During this year, the Grupo EPM implemented the Management and Results Plan (PGR)
referred to in Resolution CRA 906 of 2016, which was modified and clarified by Resolution
CRA 926 of 2020. This resulted in the structuring of a calculation and reporting scheme for
the 54 management indicators requested in the PGR, which will be consigned in the Single
Information System (SUI) of the Superintendency of residential publicServices (SSPD). Annually,
the surveillance and control entity will carry out an analysis of the risk level of each provider
through the Single Sector Indicator (IUS).
Finally, among the most important regulatory steps are the issuance of Resolution CRA 938
of 2020, which modified the provision of resources due to differences between the planned
and executed investments of the Regulated Works and Investments Plan - POIR. This was
achieved thanks to the sectoral work articulated through Andesco.
EPM Aqueduct - Full rate (SEC 4)
Fixed charge (COP / User) 2018 2019 2020
Metropolitan area 6,173 6,359 6,551
Variable charge (COP /m³) 2018 2019 2020
Interconnected 2,357 2,596 2,843 18
Caldas 1,779 1,925 2,091
Barbosa 1,735 1,996 2,305
Source: Water and Sanitation Commercial Directorate.
* Values as of December of each year in current prices, where the evolution of the
charges charged to customers can be appreciated. These values correspond
to the full rate, that is, without including the subsidies or contributions that each
municipality determines.
EPM Sewerage - Full rate (SEC 4)
Fixed charge (COP / User) 2018 2019 2020
Metropolitan area 3,543 3,650 3,760
Variable charge (COP /m³) 2018 2019 2020
Interconectado 1,876 2,289 2,407
Caldas 930 1,084 1,236
Barbosa 1,191 1,318 1,445
Source: Water and Sanitation Commercial Directorate.
* Values as of December of each year in current prices, where the evolution of the
charges charged to customers can be appreciated. These values correspond
to the full rate, that is, without including the subsidies or contributions that each
municipality determines.
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management
Aguas regionales
Aguas Regionales Aqueduct - Full rate (SEC 4)
Fixed charge (COP / User) 2018 2019 2020
Region: Occidente 8,133 8,407 8,661
Region: Urabá 7,001 7,224 7,443
Variable charge (COP /m³) 2018 2019 2020
Region: Occidente
Santa Fe de Antioquia 1,569 1,868 1,885
San Jerónimo 1,689 1,799 1,919
Sopetrán 1,280 1,491 1,717
Olaya 884 1,058 1,240
Region: Urabá
Apartadó 1,442 1,544 1,559
Carepa 825 1,006 1,197
Chigorodó
Mutatá
1,552
1,847
1,670
1,903
1,613
1,943
19
Turbo 1,903 2,026 2,087
Bajirá 1,847 1,903 1,943
El Reposo 1,442 1,544 1,559
Source: Water and Sanitation Commercial Directorate.
* Values as of December of each year in current prices, where the evolution of the
charges charged to customers can be appreciated. The variations correspond
mainly to the indexation of the value of the rates with respect to the CPI, thus
allowing the recovery of costs and the provision of a quality service. These values
correspond to the full rate, that is, without including the subsidies or contributions
that each municipality determines.
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Aguas Regionales Sewerage- Full rate (SEC 4)
Fixed charge (COP / User) 2018 2019 2020
Region: Occidente 4,722 4,864 5,011
Region: Urabá 4,040 4,172 4,298
Variable charge (COP /m³) 2018 2019 2020
Region: Occidente
Santa Fe de Antioquia 1,209 1,365 1,042
San Jerónimo 2,104 2,455 2,805
Sopetrán 799 1,170 1,565
Olaya 469 613 775
Region: Urabá
Apartadó 1,900 2,161 2,224
Carepa 1,237 1,402 1,577
Chigorodó 1,701 1,919 1,963
Mutatá 1,117 1,318 1,516
Turbo 1,205 1,337 1,427 20
Source: Water and Sanitation Commercial Directorate.
* Values as of December of each year in current prices, where the evolution of the
charges charged to customers can be appreciated. The variations correspond
mainly to the indexation of the value of the rates with respect to the CPI, thus
allowing the recovery of costs and the provision of a quality service. These values
correspond to the full rate, that is, without including the subsidies or contributions
that each municipality determines.
Aguas de Malambo
Aguas de Malambo Acueducto - Tarifa plena (estrato 4)
Concept 2018 2019 2020
Fixed charge (COP / User) 6,910 7,118 7,118
Variable charge (COP /m³) 1,646 1,696 1,618
Source: Water and Sanitation Commercial Directorate.
* Values as of December of each year in current prices, where the evolution of the
charges charged to customers can be appreciated. The variations correspond to
the indexation of the value of the rates with respect to the CPI, thus allowing the
recovery of costs and the provision of a quality service. These values correspond
to the full rate, that is, without including the subsidies or contributions that each
municipality determines.
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management
Aguas de Malambo Sewerage- Full rate (SEC 4)
Concept 2018 2019 2020
Fixed charge (COP / User) 3,530 3,636 3,636
Variable charge (COP /m³) 821 852 850
Source: Water and Sanitation Commercial Directorate.
* Values as of December of each year in current prices, where the evolution of the charges charged
to customers can be appreciated. The variations correspond to the indexation of the value
of the rates with respect to the CPI, thus allowing the recovery of costs and the provision of a
quality service. These values correspond to the full rate, that is, without including the subsidies or
contributions that each municipality determines.
Aguas del Oriente
Aguas del Oriente - El Retiro - Aqueduct - Full rate (SEC 4)
Concept 2018 2019 2020
Fixed charge (COP / User)
Variable charge (COP /m³)
6,786
1,792
8,468
2,779
8,468
2,779
21
Source: Water and Sanitation Commercial Directorate.
* Values as of December of each year in current prices, where the evolution of the charges charged to
customers can be appreciated. The significant variation in the rate from 2018 to 2019 corresponds
to the application of the CRA 844 rate methodology of 2018. These values correspond to the full
rate, that is, without including the subsidies or contributions that each municipality determines.
Aguas del Oriente - El Retiro - Sewerage- Full rate (SEC 4)
Concept 2018 2019 2020
Fixed charge (COP / User) 4,127 4,811 4,811
Variable charge (COP /m³) 679 1,182 1,182
Source: Water and Sanitation Commercial Directorate.
* Values as of December of each year in current prices, where the evolution of the charges charged
to customers can be appreciated. The variations correspond to the indexation of the value
of the rates with respect to the CPI, thus allowing the recovery of costs and the provision of a
quality service. These values correspond to the full rate, that is, without including the subsidies or
contributions that each municipality determines.
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Sustainable
management
GRI standards Contents and own indicators
EPM-13 Rates by type of service.
Scope and coverage
Companies Geography
Colombia – Antioquia
Empresas Públicas de Medellín - EPM
Colombia – Malambo, Atlántico
Aguas Regionales EPM
Empresa de Aguas del Oriente Antioqueño Business
Water
Aguas de Malambo
Sanitation
22
Volver al contenidoCleaning
fees
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Sustainable
management
Cleaning fees
The public cleaning service is regulated, which is why the Grupo EPM carries out permanent
work before the National Government and the decentralized entities of regulation and control,
to contribute to the well-being of the population, through market conditions that allow the
service to be provided with quality, continuity and coverage at competitive and efficient rates,
which also guarantee the financial adequacy of the Company.
Performance in 2020
In 2020, the Colombian companies of the Grupo EPM participated in regulatory
spaces established by the Commission for the Regulation of Drinking Water and
Basic Cleaning - CRA, by the Superintendency of residential publicServices - SSPD
and by the Ministry of Housing, City and Territory - MVCT. The predominant theme
was all the regulatory development associated with the health emergency due
to COVID-19.
In Colombia the National Government, through the Ministry of Housing, City 24
and Territory and the Regulatory Commission of Water and Basic Cleaning,
implemented a series of measures on Cleaning public services: increase in
the frequencies of washing and disinfection of publicareas, deferred payment
of services, among others. Additionally, for the Cleaning service, sectoral
definitions were also presented, such as the productivity factor that companies
must incorporate in their rates, clearer rules were defined for the implementation
of incentives for use, and the bases for the next rate framework were presented.
Regulatory work in 2020 consisted of monitoring, participation and work in the general
regulations for the sector due to the measures implemented by the National Government
to respond to the economic and social effects of the pandemic. This produced a normative
compendium constituted by the resolutions of the Commission for the Regulation of Drinking
Water and Basic Cleaning (CRA) 911, 915, 916, 918, 919, 920, 921, 922, 923, 932 and 936 of
2020, which created an environment where it was sought to protect customers and users
and companies so that they can continue with the provision of quality services.
For its part, Resolution CRA 912 of 2020 defined the productivity factor of the Cleaning service
at 1.18%. This value had been estimated to display a lower value in the invoice as of April
2020, however, this term was modified by Resolution CRA 916 of 2020, which defined that
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Sustainable
management
such a factor must be incorporated into the billing of the month following in which the health
emergency ends.
In April 2020, the Ministry of Housing, City and Territory, published Resolution 0172, which
regulates and defines the eligibility criteria that the projects that intend to access the resources
of the incentive for the use and treatment of solid waste must have. This has led to the
analysis of the possible alternatives provided by the standard for its implementation and the
viability of waste recovery projects for the city of Medellín.
Rates per user of the ordinary Cleaning service in Medellín
Concept 2018 2019 2020
Socio Economic Level 1 8,113 8,064 8,315
Socio Economic Level 2 11,233 11,173 11,482
Socio Economic Level 3 16,251 16,170 16,587
Socio Economic Level 4 20,109 20,027 20,456
Socio Economic Level 5 41,233 41,134 41,678
Socio Economic Level 6 50,123 50,088 50,332
Small Commercial Generators 51,558 51,713 51,033
25
Variable Charge m³ Large
51,809 55,634 58,612
Generators
Source: Emvarias
* Values as of December of each year in current prices, where the evolution of the rates charged
to customers can be appreciated. The variations correspond to the indexation of the value of the
rates, with respect to indicators such as the IPC, the SMMLV, the Fuel Oil Fuel Oil and Diesel Oil
ACPM (ICFO), and the earthworks index (IOExp), thus allowing the cost recovery and the provision
of a quality service. The decrease in the rate charged to residential users in 2019 compared to
2018, corresponds to the decrease in tons presented by each subscriber.
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Sustainable
management
GRI standards Contents and own indicators
EPM-13 Rates by type of service.
Scope and coverage
Companies Business
Sanitation
Empresas Varias de Medellín - Emvarias
Geography
Colombia – Antioquia
26
Volver al contenidoElectricity
rates
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management
Electricity rates
By their nature, home public services are price-regulated. This means that the rates that
EPM charges its clients are not freely chosen, but are subject to the provisions determined by
the regulatory entity and supported by Law; in this case it is the CREG –Commission for the
Regulation of Energy and Gas-. This entity dictates norms that establish the methodologies
for calculating the rates and they are based on efficiency criteria so that efficient costs are
transferred to the consumer. In all the regions where it provides its services, Grupo EPM
seeks that rates are competitive so that they allow cost recovery and the sustainability of
companies. In 2020, EPM continued its proactive work with the CREG and the National
Government so that the rules issued for the next rate period reflect fair and efficient rates.
The costs covered with the rate are the assets required to provide the service through the
production chain (Generation, transmission, distribution and commercialization), as well as
the costs of managing, operating and maintaining them, in order to deliver electrical energy
from energy sources to the end user’s home; additionally, the rate also covers the costs
associated with the customer service support process.
Performance in 2020 28
During 2020, EPM continued to offer its clients competitive rates at all voltage
levels, especially level 1: its price was always among the 4 cheapest in Colombia;
The national companies of the Grupo EPM were on this same track.
The Company continued with the correct implementation of CREG Resolution 015 of 2018,
which determined the new methodology for calculating the distribution charge. Said
regulations have impacted the rate, given that this component has an important share in the
unit cost, as it recognizes new projects that promote uninterrupted service with compliance
with high international quality standards.
In attention to the provisions issued by the National Government in Colombia to face the
health emergency caused by COVID-19, EPM accepted, as of March 2020, CREG Resolutions
012, 058 and 152 of 2020, which enable the rate option mechanism for the regulated market,
in such a way that the energy tariff published from March to November, did not show
variations; the December rate increased 0.5% compared to the previous month.
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Resolution CREG 104 of 2020 was also applied in June, which defined the monthly calculation
of the rate for subsistence consumption of SEC 1 and 2, while the state of emergency declared
by the Ministry of Health lasts, as the lowest variation between inflation and the cost of
providing the service, giving priority to the benefit of the client.
In 2020, the management of the energy purchase strategy continued, which represented
not only savings for users, but also efficiencies for the Company, by positioning itself as one
of the most prominent buyers in the market, ranking among the top three places.
The coverage in long-term energy contracts was not less than 88%, which minimized
exposure to the stock market, providing customers with fair prices and lower than the
average market price, protecting them from fluctuations in the energy market.
Evolution of energy rates - EPM (COP / kWh)
Concept 2018 2019 2020
Socio Economic Level 1 214 223 228
Socio Economic Level 2
Socio Economic Level 3
268
424
278
441
285
485
29
Socio Economic Level 4 498 519 570
Socio Economic Level 5
Socio Economic Level 6
598 623 684
Commercial
Industrial
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* The values correspond to the rate in December 2020.
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management
Evolution of energy rates - EDEQ (COP / kWh)
Concept 2018 2019 2020
Socio Economic Level 1 228 234 240
Socio Economic Level 2 285 296 300
Socio Economic Level 3 450 453 501
Socio Economic Level 4 530 533 589
Socio Economic Level 5
Socio Economic Level 6
636 640 707
Commercial
Industrial
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* The values correspond to the rate in December 2020.
30
Evolution of energy rates - ESSA (COP / kWh)
Concept 2018 2019 2020
Socio Economic Level 1 215 223 235
Socio Economic Level 2 269 279 293
Socio Economic Level 3 419 450 499
Socio Economic Level 4 493 530 587
Socio Economic Level 5
Socio Economic Level 6
592 636 704
Commercial
Industrial
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* The values correspond to the rate in December 2020.
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Evolution of energy rates - CENS (COP / kWh)
Concept 2018 2019 2020
Socio Economic Level 1 216 225 240
Socio Economic Level 2 270 282 300
Socio Economic Level 3 451 453 508
Socio Economic Level 4 531 533 597
Socio Economic Level 5
Socio Economic Level 6
637 640 716
Commercial
Industrial
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* The values correspond to the rate in December 2020.
31
Evolution of energy rates - CHEC (COP / kWh)
Concept 2018 2019 2020
Socio Economic Level 1 234 243 245
Socio Economic Level 2 285 296 303
Socio Economic Level 3 466 472 515
Socio Economic Level 4 548 556 606
Socio Economic Level 5
Socio Economic Level 6
658 667 727
Commercial
Industrial
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* The values correspond to the rate in December 2020.
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Sustainable
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Evolution of energy rates - Afinia (COP / kWh)
Concept 2020
Socio Economic Level 1 234
Socio Economic Level 2 285
Socio Economic Level 3 466
Socio Economic Level 4 548
Socio Economic Level 5
Socio Economic Level 6
654
Commercial
Industrial
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* Afinia began operations in October 2020. The values correspond to the rate in December 2020.
32
Evolution of energy rates - ENSA (USD / kWh)
Concept 2018 2019 2020
Residencial 0.17 0.2 0.17
Commercial 0.21 0.24 0.22
Industrial 0.18 0.21 0.19
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* The values correspond to the rate in December 2020.
The reduction was due to lower energy costs, given the reduction in fuel costs.
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Evolution of energy rates - Delsur (USD / kWh)
Concept 2018 2019 2020
Residencial 0.21 0.228 0.192
Commercial 0.19 0.206 0.171
Industrial 0.16 0.169 0.136
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* The values correspond to the rate in December 2020.
The variations are mainly due to the decrease of around 24% (Delsur data in December 2020
figures) in the price of energy between December 2019 and December 2020, these variations are
due to the decrease in the price of oil. 33
Evolution of energy rates - Eegsa (USD / kWh)
Concept 2018 2019 2020
Baja tensión simple 0.14 0.17 0.16
Source: Transmission and Distribution Vice Presidency / Energy Commercialization
Transactions Unit.
* The values correspond to the rate in December 2020.
The variations are mainly due to the decrease of around 24% (Delsur data in December 2020
figures) in the price of energy between December 2019 and December 2020, these variations are
due to the decrease in the price of oil.
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Sustainable
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GRI standards Contents and own indicators
EPM-13 Rates by type of service.
Scope and coverage
Companies Colombia – Caldas
Colombia – Quindío
Empresas Públicas de Medellín - EPM
Colombia – Risaralda
Central Hidroeléctrica de Caldas - CHEC Colombia – Santander
Colombia – Norte de Santander
Electrificadora de Santander - ESSA
Colombia – Malambo, Atlántico
Company de Energía del Quindío - EDEQ Colombia – Bolívar 34
Colombia – Cesar
Centrales Eléctricas del Norte de Santander - CENS
Colombia – Córdoba
Afinia Colombia – Sucre
Colombia – Sur de Magdalena
Distribuidora de Electricidad del Sur - Delsur El Salvador
Company Eléctrica de Guatemala - Eegsa Guatemala
Panamá
Elektra Noreste - ENSA
Geography Business
Colombia – Antioquia Electric power
Volver al contenidoGas
rates
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management
Gas rates
The domestic public service of natural gas through pipeline networks is regulated in prices
by the Energy and Gas Regulation Commission - CREG. Under the definition of specific
remuneration methodologies for each activity in the natural gas value chain (Production,
transportation, distribution and marketing), this regulatory entity seeks to guarantee the
transfer of efficient investment and administration, operation and maintenance costs to the
customers.
It is understood that every rate is comprehensive in that it involves coverage and a level of
quality of service. EPM seeks, in all the towns where it provides this service, that the rates are
competitive and allow the recovery of costs and the sustainability of the Company.
The marketing cost, which is charged today through a fixed fee, pays for the entire customer
service support process.
Performance in 2020
Evolution of gas rates - Integrated EPM (COP / m3)
36
Concept 2018 2019 2020
Socio Economic Level 1 876 928 1,004
Socio Economic Level 2 946 1,026 1,144
Socio Economic Level 3 1,694 1,884 2,168
Socio Economic Level 4 1,686 1,884 2,168
Socio Economic Level 5 1,961 2,201 2,552
Socio Economic Level 6 1,867 2,099 2,456
Non-residential sector (Commercial + Industrial) 1,489 1,491 1,780
Commercial 1.497 1,500 1,793
Industrial 1.481 1,482 1,767
Vehicular Gas 964 1,024 1,025
Source: Gas Vice Presidency, Commercial Management
* Average rate (including the fixed charge) based on the average consumption by stratum, of the municipalities of
Medellín, Barbosa, Girardota, Copacabana, Bello, Envigado, ITAGÜÍ, Sabaneta, La Estrella, Caldas, La Ceja, La
Unión, El Retiro, Sonsón, Apartadó, Turbo, Chigorodó, Carepa, Necoclí, Arboletes, Frontino, Cañasgordas, Fredonia,
Santa Bárbara, Jardín, Jericó, San Juan de Urabá, Abejorral, Angelópolis, Belmira, Betania, Betulia, Caramanta,
Carolina del Príncipe, Cocorná, Concordia, Gómez Plata, Granada, Guadalupe, Hispania, Montebello, Mutatá,
Pueblorico, Puerto Nare, Salgar, San Carlos, San Luis, San Pedro de Urabá, San Rafael, Támesis, Tarso, Titiribí,
Urrao, Valparaíso, Venice, Maceo, Amalfi, Santo Domingo, Caracolí, Yolombó, San Vicente, Ituango, Liborina,
Olaya, Sabanalarga, San Andrés de Cuerquia, Valdivia, Concepción, Dabeiba, Remedios, San José de la Montaña,
San Roque (urban), Toledo, Vegachí and Yalí.
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Sustainable
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Evolution of gas rates - EPM Markets with
investment resources (COP / m3)
Concept 2018 2019 2020
Socio Economic Level 1 704 727 749
Socio Economic Level 2 923 952 975
Socio Economic Level 3 2,996 3,141 3,367
Socio Economic Level 4 2,945 3,156 3,378
Socio Economic Level 5 4,321 4,679 5,293
Socio Economic Level 6 3,805 3,955 4,175
Commercial 3,297 3,318 3,591
Industrial 2,995 3,032 3,355
Source: Gas Vice Presidency, Commercial Management
* Average rate (including the fixed charge) based on the average consumption by stratum, of
the municipalities of Guatapé, El Peñol, Yarumal, San Pedro de Los Milagros, Santa Rosa de
Osos, Entrerríos, Donmatías, Santa Fe de Antioquia, San Jerónimo and Sopetrán, Amagá,
Puerto Berrío, San Jose del Nus and Cisneros.
Evolución de las tarifas de gas – EPM Integrado (COP / m3) 37
Concept 2018 2019 2020
Socio Economic Level 1 1,488 1,387 1,301
Socio Economic Level 2 854 953 921
Socio Economic Level 3
3,751 3,531 3,666
Socio Economic Level 4
Socio Economic Level 5
4,501 4,238 4,399
Socio Economic Level 6
Commercial
4,085 4,129 3,992
Industrial
Vehicular gas 1,250 1,195 1,196
Source: Gas Vice Presidency, Commercial Management
* Average rate (including the fixed charge) based on the average consumption by stratum,
of the municipalities of Guarne, Marinilla, Rionegro and Santuario.
As of the March / 2018 billing, CREG approved new markets and temporary distribution
charges for the municipalities served by EPM. It defined an integrated market and 8
submarkets that correspond to the municipalities to which investment resources from the
Nation were approved. The new regulatory framework defined in CREG Resolution 202/2013
also began to be applied.
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Sustainable
management
For the municipalities of the Southeast, the previous regulatory framework (CREG 011/2003)
and its approved charges continued to be applied. As of the May / 2020 billing, tariff paths
defined in CREG 048/2020 are applied.
The variation of the rate in SEC 1 and 2 corresponds to the first 20 m3. The variation is not
comparable since the calculation depends on the behavior of the CPI and the maximum
percentages of allowable subsidies.
The average rates are obtained from the average consumption of each market. The rate
increases for 2020 were due to increases in the TRM of 15% and updating of supply contracts
at the beginning of the year. The increase was also due to the recovery of the rate path of
distribution charges as of March / 2020.
Subsidies and contributions - Gas EPM (COP millions)
Concept 2019 2020
Subsidy 51,902 82,202
Contribution 12,400 17,494
Deficit -39,502 64,708 38
Source: Transmission and Distribution Vice Presidency / Energy
Commercialization Transactions Unit.
* The increase in the surplus in 2020 is due to the application of the rate path of
CREG resolution 048/2020, and the additional 10% of subsidy granted.
Volver al contenido02
Sustainable
management
GRI standards Contents and own indicators
EPM-13 Rates by type of service.
Scope and coverage
Companies Business
Gas
Empresas Públicas de Medellín - EPM
Geography
Colombia – Antioquia
39
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