2018 VicParks Annual Conference - 21-22 August 2018 RACV Cape Schanck Resort
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
2018 VicParks Annual Conference 21-22 August 2018 RACV Cape Schanck Resort
Our 2018 VicParks Annual Conference
Principal Sponsor
Tower Business and Real Estate is a name ‘All buyers one day become sellers’ is something
synonymous with the Caravan Park Industry. that we believe in and live by. We aim to make sure
Established in 1956 as a broader Business that everyone we deal with has an experience that
Brokerage company in Benalla, Tower Business ensures they come back to us when it is time to sell
and Real Estate has grown into one of Australia’s or buy again.
leading Caravan Park Brokers.
We are extremely proud of the amount of repeat
Tower Business and Real Estate is a family owned business and referrals that our business receives.
business, well regarded for our personal skills, Our reputation is everything and we will not
dedication and ethics within our industry. compromise on what has made us successful for
60+ years in the tourism industry.
Sam Symes has been selling Caravan Parks and
Motels for well in excess of 20 years and is one of When you deal with Tower Business and Real Estate
the most respected and knowledgeable tourism you are dealing with proven industry experts.
brokers in Australia. Sam’s son Ricky is now the NOTHING BEATS EXPERIENCE.
director of the business and is following in his
father’s footsteps, sharing his passion for the
tourism industry and the people within it.
www.towerrealestate.com.au
2 | VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE
FROM THE CEO
Here at VicParks we’re always innovating. We know On 21-22 August 2018 the who’s who of the
that businesses like ours and yours can’t afford to caravan park industry world (including you, of
stand still; unless we are constantly moving forward course!) will gather at this venue for an exciting
we will be going backwards and our competitors program of speakers and sessions, and of course
will overtake us. a fun program of social activities to encourage
So the 2018 annual VicParks Conference is an networking and catch-ups with colleagues.
exciting new event for members unlike any they Across the two days, the comprehensive trade
have attended in the past. This year we have put show will complete the conference experience.
together a whole new program format built around The Annual VicParks conference is the biggest
topics that our members have told us they want and most successful conference for caravan park
to discuss, featuring industry leaders that they owners, lessees and staff in Australia and probably
want to hear from. By keeping the program super beyond our shores, and the VicParks Conference
relevant to your businesses we know that you will is definitely the MUST ATTEND event for all our
come away inspired by what other caravan park members.
businesses are doing, how other business owners
Registrations are now open, and I encourage you to
are managing their challenges, and a heap of good
book today for the conference, and to secure your
ideas to consider for your park.
room booking at the hotel booking early.
And if that was not enough we are so excited to
I look forward to welcoming you once again to the
have signed on to stage the 2018 Conference
VicParks Annual Conference 2018.
at the hottest 2018 venue around – the new-as-
new RACV Cape Schanck Resort on the beautiful
Mornington Peninsula. An action-packed 2-day
conference in the surrounds of this brand-new
resort will give everyone a chance to experience the
very best that Victoria has to offer in conferencing.
Elizabeth White
Chief Executive Officer
SUPPORTING THE VICPARKS CONFERENCE AS
PRINCIPAL SPONSOR FOR 23 YEARS.
VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE |3
Why attend your industry
Conference?
BE INSPIRED, GAIN KNOWLEDGE
Learn from industry peers with case studies and insights they
have gained through operating their caravan parks.
No matter how experienced you are, everyone can learn. Being
exposed to new ways or ideas for operating your park will help
you discover how you can improve your results.
You will discover that you are not alone in wanting to improve
your skills. There’s nothing quite like being in a room of like-
minded people who are all there for the same reason to share
and learn.
NETWORK AND HAVE FUN
Plenty of opportunities to make new connections or catch up
with old ones in a social fun atmosphere.
INNOVATIVE PRODUCTS AND SUPPLIERS
You will be inspired by the extensive range of suppliers at the
trade exhibition. You will be able to speak direct with the
suppliers to learn about new innovative products and services
that will take your park beyond your competitors.
WHO SHOULD ATTEND?
• Caravan Owners & Operators
• Management of Caravan Parks
• Staff & Leading Personnel in Caravan Parks
We are pleased to welcome back the wonderful
Michael Pope as Conference MC.
WHAT’S NEW IN 2018 IMPORTANT DATE…
We listened to you and we have delivered
EARLY BIRD
☞ Return to a regional location Open to 30 July 2018
☞ Reduced the time away from your
park
$595
☞ Reduced cost of the conference
☞ Lots of industry topics and industry
presenters
4 | VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE
REGISTRATION FEES
Member Non-Member
FULL CONFERENCE REGISTRATION
Until 31 July 2018 $595 $695
From 1 August 2018 $695 $795
DAY REGISTRATION
Day Rate Tuesday 21 August $300 $350
Day Rate Wednesday 22 August $300 $350
WHAT DO YOU GET?
Full Conference Registration provides you with o Tuesday 21 August Complimentary drinks
“An Hour with Tower”
• 2 days of learning, networking and fun
o Tuesday 21 August Gala Dinner & Awards
• All conference breaks catered with great food
Ceremony
and beverages
• Access to trade exhibition
• 2 social functions to let down your hair and
reconnect with friends old and new • Delegate bag
o Monday 20 August Welcome Dinner • Experience the fabulous new state-of-the art
venue at RACV Cape Schanck Resort
HOW DO I REGISTER?
Register Online at www.vicparks.com.au/Conference
Complete the enclosed Registration Form and return to VicParks by
e: admin@vicparks.com.au or F: 03 9376 9794
Terms & Conditions can be viewed on the inside back cover of this brochure
VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE |5
Come experience the best of what Victorian tourism has to offer at the brand new RACV Resort at Cape Schanck on the Mornington Peninsula. When it comes to a getaway, location is everything, and Cape Schanck offers some of the most breathtaking views in Victoria. On a clear day, you’ll see the distant Melbourne city skyline as well as Port Phillip Bay and Bass Strait – and at night, you’ll walk underneath a canopy of bright stars. At the southernmost tip of the Mornington Peninsula, you’ll find dramatic landscapes, unspoilt beaches, scenic walking tracks and unparalleled views over the wild waters of Bass Strait. As soon as you walk in the door you will begin to unwind and be inspired by the amazing facilities, the fantastic rooms and the beautiful surrounds. The chance to recharge and relax. Nothing says relaxation like an indulgent afternoon spent at the spa. At the RACV Cape Schanck Resort’s new day spa, One Spa, guests can relax and recharge by experiencing a range of luxury services. If that’s not for you how about exploring the wonderful facilities at the RACV Cape Schanck Resort. Wade into the heated waters of the outdoor infinity-edge pool and soak in the views, or jump into the large indoor aquatic area which boasts a 25-metre pool and its own spa pool and sauna. You can also get amongst the golf, tennis and gym facilities within the resort. RACV Cape Schanck Resort 6 | VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE
Make it a holiday experience
Why not extend your stay and explore the Mornington Peninsula?
Mornington Peninsula is a paradise for wine-lovers – and who
doesn’t love visiting a cellar door to taste wines directly from the
makers? Not a wine-drinker? Head to St Andrews Beach Brewery
for a taste of craft beer made on the 92 acre property once home
to one of Australia’s premier horse training facilities.
Cape Schanck offers some of the most breathtaking views in
Victoria. In winter, you can rug up and experience the thrill of
seeing the Cape at its wildest.
Explore the natural wonders of this dramatic and beautiful
coastline through the Cape’s walking tracks which lead to the Cape
Schanck Lighthouse, take in Pulpit Rock and Devils Desk rock
platforms formed by volcanic activity over millions of years.
Feel like a bit of an adventure? Cape Schanck is an ideal base
to explore all that the Mornington Peninsula offers. Some of the
highlights include Gunnamatta’s signature two-hour horse ride
across the stunning Bass Strait coastlines, the mazes and themed
gardens of the Enchanted Adventure Garden and the unparalleled
Peninsula views from Arthurs Seat.
HOW TO BOOK YOUR
ACCOMMODATION?
Call the Reservations at RACV Cape Schanck Resort direct.
T: 03 5950 800
Quote the Group/Event code 1808VICTOR_003.
Room Type (Incl. Room + (Incl. room +
1 X Breakfast 2 x Breakfast)
SUPERIOR OCEAN VIEW (NEW)
(Incl. room + 2 x Breakfast) $249 $274
OCEAN VIEW ROOM
(Incl. room + 2 x Breakfast) $195 $220
VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE |7
TUESDAY, 21 AUGUST 2018
8.30am to 9.45am AGM and welcome to the conference
9.45am to 10.15am RACV – FROM ON-ROAD SERVICE TO MEMBERSHIP SERVICES AND TOURISM
LEADER
How the RACV gone from on its humble beginning to a leading membership service
group offering amazing resorts such as Cape Shank. Where to next?
10.15am to 10.45am VICTORIA IN TOURISM OVER DRIVE
How do we stand to benefit from the Victorian Governments strategy for tourism growth
10.45am to 11.15am MORNING TEA
11.15am to 12.00pm THE INDUSTRY DISRUPTORS
They are turning the industry on its head and creating a national brand to drive enquiry as
well as a major share in Outdoria. And they are not done yet. Hear from these disrupters
as they look to grow the industry and the pie!
12.15pm to 1.00pm THE OPERATORS
In the face of change and massive opportunity, how do you seize the moment and future
proof the business?
1.00pm to 2.15pm LUNCH
2.15pm to 2.45pm WELLNESS AND THE BABY BOOMER
The baby boomer is focused on wellness and staying fit. This session will show you how
to integrate some ideas for new features into your business, as well as offering wellness
options to park customers.
2.45pm to 3.15pm FREE CAMPING FORUM
3.15pm to 3.45pm AFTERNOON TEA
3.45pm to 4.15pm Would you like to fund your next holiday, retire some debt, purchase the car of your
dreams….. Learn from an industry expert some new ways to maximise your business yield
and park performance.
4.15pm to 5.00pm BEST INNOVATIONS FROM THE TRADE FLOOR
Listen to presentations of what VicParks has picked as the most interesting ideas or
innovations for the year.
6.00pm to 7.00pm AN HOUR WITH TOWER
7.00pm to Late JAYCO GALA DINNER & AWARDS CEREMONY
PRINCIPAL SPONSOR
DIAMOND SPONSORS PLATINUM SPONSORS
8 | VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE
WEDNESDAY, 22 AUGUST 2018
9.00am to 9.45am GETTING YOUR PARK OFF THE GRID?
Battery power is everything from electric cars to powering cities. Hear from Europe’s
leading manufacturer on whether batteries make sense for your park and how to make
them work for you.
9.45am to 10.30am EMBEDDED NETWORKS
New legislation, new rules and new costs and risks. Get on top off the fastest changing
game in town to ensure you don’t lose out.
10.30am to 11.00am MORNING TEA
11.00am to 11.45am CUSTOMER ADVOCACY
The cheapest way to grow your business is having your customers refer you. Learn the
absolute ABC of how to bring this into your business and get your customers to do the
marketing.
11.45am to 12.15am THE MARKET DISRUPTORS
AirBnB, Outdoria, Tripadvisor, Facebook, Instagram – with all this going on how do you
make sense of it all. Hear from an operator who has started to figure it all out and have
harnessed the opportunity to grow their business.
12.15pm to 1.30pm LUNCH
1.30pm to 2.00pm WHAT’S YOUR PARK WORTH?
With Hometown, Ingenia, Gateway and the other entrants, we are seeing record prices
on the Eastern sea board. Understand what your park could be worth in the current
market and what you need to do to nail the best price.
2.30pm to 3.15pm SUCCESSION PLANNING - PANEL DISCUSSION
Now you know what’s its worth, how do you manage a succession plan and what are the
critical success factors.
3.15pm to 3.45pm AFTERNOON TEA
3.45pm to 4.15pm BIG VICPARKS FINISH
And a final BIG FINISH (we can’t tell you but you won’t want to miss it!).
Attend the 2018 VicParks Conference for a
CHANCE TO WIN a Speed Queen Washing Machine
SPEED QUEEN SWNNX2 Washer
Market sector price of the unit is $2,475.00 (inc GST)
•
•
•
•
• Visit us at the Speed Queen booth #7 or phone 0429 633 470
VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE |9
Come in early
Please email, fax or mail
registration directly to
VicParks
Taking you to new golfing heights
(t) 03 9372 3420 ENJOY A ROUND OF GOLF ON MONDAY 20TH AUGUST
(f) 03 9376 9794
(e) admin@vicparks.com.au
8/88 Dynon Road, Play in the heart of the Cape’s rugged
West Melbourne Vic 3003 landscape on the 18-hole course at RACV
Cape Schanck Resort.
The 18-hole course at RACV Cape Schanck
Resort is highly regarded, not just for
its appeal to both the occasional golfer
and the serious player, but also for its
magnificent setting at the southernmost
tip of the Mornington Peninsula. With
excellent drainage and superbly manicured
greens and fairways, the course provides
excellent year-round playing conditions.
K-Mac Powerheads Winners Trophy will
be presented to the winning team at
the Awards Ceremony & Gala Dinner on
Tuesday 21 August.
Where: RACV Cape Schanck Resort
When: Monday 20th August 2018
Time: 12 noon Tee-Off
Cost: $90 per person, includes:
• 18 hole Golf tee
• Shared electric golf cart
• Gourmet Lunch box
• Beverages supplied by
K-Mac Powerheads
Dress code: Smart casual: no denim,
tracksuits, board shorts, singlets,
drawstring shorts, leggings, T-shirts or
metal spikes. Must have a collared shirt.
Equipment hire is available at the course at
an additional cost. Call the Pro Shop direct
on 03 5950 8100
To participate please complete the
booking details below and return to
VicParks by Friday, 10 August.
Thank you to K-Mac Powerheads who
generously sponsor our golf tournament
and a Platinum Sponsor of the 2018
VicParks Annual Conference.
K-Mac Powerheads are committed to helping provide safe, powerful holiday memories,
something we’ve been doing for 60 years. Our products range is of the highest quality and
conforms to all Australian Electrical Standards giving you and your customers’ peace of mind.
We offer a custom build service, so if you can’t find what you’re looking for in our standard
range, we’ll build it for you.
K-Mac Powerheads is a long time sponsor and supporter of every State Association, Big4,
Family Parks, Top Tourist, and a foundation contributor to Caravan Industry Association of
Australia. Come and visit us in the Trade Expo!
10 | VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURERMS - The Hospitality Cloud
MASTERCLASS
in association with the 2018 VIC Parks Conference
Monday 20th August 2018, 12pm-4pm
RACV Cape Schanck Resort
Conference Room: Flinders 2
Register at www.rmscloud.com/vicparks
2018 Annual Conference
Learn how NewBook’s PMS can take your
business to the next level!
WORKSHOP DETAILS
Group bookings Universal booking tour, activity &
online engine charter bookings
RACV Cape Schank Monday 20th August 2018
JULY
Resort 3:30pm - 5:30pm
Dynamic paperless automated upgrade &
Tariffs check in stay extensions Workshop Agenda
3:30pm - 4pm: Beginner Session
• NewBook overview
• Learn basic functionality
advanced reporting email channel 4pm - 5:30pm: Advanced Session
dashboard marketing manager • Preview exciting new features
• Deep dive into how to maximise NewBook’s
features and automate processes to increase
www.newbook.cloud revenue opportunities and reduce administration
Talk to our 1300 744 458
team today Engage. Evolve. Exceed.
sales@newbook.cloud
VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE | 11Remember Last Year! 12 | VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE
Fun, Camaraderie and Entertainment
WELCOME DINNER
Come in early and join us at a casual gathering in the
Mantellina Café at the RACV Cape Schanck Resort.
Enjoy a glass of wine or two and some heart-warming
pizza. A great way to unwind from travelling and
forget the worries of running your business at least for
one night.
An opportunity to meet some new friends or
reconnect with some old ones and mingle in a relaxed
environment.
Time: From 7.00PM
Where: Mantellina Café, RACV Cape Schanck Resort
Date: Monday 20 August
Wear: Neat casual
Generously sponsored by RMS
AN HOUR WITH TOWER
At the end of a day full of informative speakers and
sessions come and let down your hair and have a
drink on Tower Business & Real Estate at the Happy
Hour networking drinks in the trade exhibition display.
Time: 6-7PM
Date Tuesday 21 August
Wear: Neat Casual
Generously sponsored by Tower Business &
Real Estate
GALA DINNER & AWARDS
CEREMONY
The amazingly talented Michael Pope will be your
MC for the evening. He will entertain with his sharp-
witted comedy and keep the evening flowing.
The Victorian Caravan Parks Annual Gala Dinner and
Awards evening will be a night of fine food, drinks,
entertainment and industry celebration.
Put on your dancing shoes and get ready for a fun
night.
Time: 7PM till late
Date: Tuesday 21 August
Wear: Neat Casual
Generously sponsored by Jayco
VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE | 13Our Valued 2018 Sponsors
PRINCIPAL SPONSOR
DIAMOND SPONSORS PLATINUM SPONSORS
GOLD SPONSORS
SILVER SPONSORS
OTHER SPONSORS SUPPLIERS
E AP RSI TN TSI INDG E
E AP RSI TN TSI INDG E
14 | VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHUREDiamond Sponsor
JAYCO LEISURE HOMES
AN INVESTMENT BUILT ON SOLID FOUNDATIONS
Create a luxurious space for your guests to relax in the natural
setting of your park. Hand-picked designer furniture comes
standard in a Jayco Leisure Home; optional plaster walls and
stainless-steel kitchen appliances help to complete the modern
look. Australian-designed and made, all Jayco Leisure Homes are
built strong on a Duragal chassis.
For more information, call us on 03 8792 2142 or email
leisurehomes@jayco.com.au
03 8792 2142 JAYCO.COM.AU
Diamond Sponsor
VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE | 15Count on our
technology.
Trust our
experience.
Diamond Sponsor
RMS is the fastest growing
Property Management
System in the world, now
trusted by over 5,500
properties in 25 countries.
Born in the Park Industry
and built with the specific
needs of parks in mind to
help you run your park
better.
PROPERTY MANAGEMENT • CHANNEL MANAGER • POINT OF SALE • DYNAMIC PRICING • BOOK NOW BUTTON • MARKETING MODULE AND MUCH MORE!
Visit www.RMScloud.com to learn about our extensive range of features or
call one of our dedicated team at 03 8399 9462 to schedule a demo!
Platinum Sponsor
16 | VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHUREBUILT TO
Platinum Sponsors
LAST.
www.mannlegal.com.au
info@mannlegal.com.au
Legal Specialists in;
• Caravan Parks & Resorts
• Manufactured Home Villages
• Land Leasing
• Sales & Acquisitions
• Crown Land
• Business Law
• Hospitality Law
Q U A L I T Y | E X P E R I E N C E | VA L U E |
CUSTOMER SERVICE
CONTACT
Our powerheads are designed and
constructed from the highest-quality
components made from the toughest Peter Mann
03 5224 2916
materials. Combined with 60 years of
industry experience K-Mac Powerheads
are built to last a lifetime.
Email: peter@mannlegal.com.au
GEELONG TORQUAY
40 Myers St 16 Gilbert St
Geelong VIC 3220 Torquay VIC 3228
DX 22058 Geelong PO Box 447 Torquay
For more information:
PO Box 857 Geelong PH: 03 5261 2000
T: 1800 639 609 FX: 03 5261 4183
E: info@kmacpowerheads.com PH: 03 5224 2916
FX: 03 5224 2919
W: www.kmacpowerheads.com
VICTORIAN CARAVAN PARKS ASSOCIATION 2018 CONFERENCE BROCHURE | 17LPG the way
you like it
Platinum Sponsor
It has to be Gas
Experienced in all aspects of appliance
maintenance and supplying LPG, we’re sure to Come and
find the most efficient, safe and cost effective see our
friendly
products and solutions for your caravan park.
team
134 GAS originenergy.com.au/businesslpg
Platinum Sponsor
FULLY CERTIFIED POOL TECHNICIANS
Poolwerx has a range of services to suit your needs.
• Multiple industry award winners. • Tailored pool management solutions to optimise
• Experts in pool health and safety, providing cost efficiency.
written proof of compliance. • Commercial Pool Operators accreditation.
• Backed by multiple levels of comprehensive • Competitively priced equipment and consumables.
insurance including Public Liability.
poolwerx.com.au
service@poolwerx.com.auTERMS AND CONDITIONS
CANCELLATIONS REGISTRATION DESK
Any alterations and cancellations must be received The registration desk is open:
at the VicParks office.
Monday 20 August 12.00 noon – 5.00pm
This written notice can be forwarded by email to Tuesday 21 August 8.00am – 5.00pm
admin@vicparks.com.au or by mail to: Wednesday 22 August 8.00am – 4.00pm
Victorian Caravan Parks Association
8/88 Dynon Road PARKING
West Melbourne Vic 3003
Free onsite parking available at the resort.
REFUNDS POLICY
CONTACT ON-SITE
A full refund of conference registration will be made
VicParks Mobile 0439 134 645
if notification is received before 1 August 2018
Elizabeth White 0414 347 786
2 weeks prior to commencement of the event
– 50% refund
PHOTO/RECORDING WAIVER
1 week prior to commencement of the event There may be photography, audio or video
– 25% refund recording at the conference. By entering the
event premises you give consent to the use of
48 hours or less notice to the commencement of the
your photograph, likeness or video or audio
event – No Refund
recording in the whole or in part without restriction
Substitutions are welcome at no additional or limitation. These materials can be used for
cost. However, VicParks must be notified of any any educational, promotional or any purpose for
substitutions prior to the event. distribution in Victorian Caravan Parks Association
online and printed publications or any publication
in other media released by Victorian Caravan Parks
The Victorian Caravan Parks Association (VicParks)
Association, their officers, employees, and each and
reserves the right to accept or decline any person
all persons involved are released from any liability
or organisation who wishes to exhibit, attend or in
connected with the taking, recording digitising or
any other way participate in the conference. The
publication of interviews, photographs, computer
organisers reserve the right to refuse any person
images, video and/or sound recordings. If you do
admission to the Annual conference without
not want to be photographed or videotaped, please
assigning any reason. It is also the condition that
notify the Victorian Caravan Parks Association prior
any company, employee, agent or contractor
to the event, and the individuals capturing the
who displays, attends, illustrates, publishes or
information at the event.
distributes material or information, either verbally
or in any form whatsoever, which is disparaging
to any other company or product involved in the
conference or to the caravanning & holiday parks
industry is deemed to have brought discredit upon
the conference and is liable to immediate removal Victorian Caravan Parks Association
without refund or recompense whatsoever. 8/88 Dynon Road
WEST MELBOURNE VIC 3003
Tel: 03 9372 3420 Fax: 03 9376 9794
Email: lorraine.neill@vicparks.com.auBUSINESS & REAL ESTATE
BUSINESS & 22 Bridge Street East, Benalla 3672
P: 03 5762 3644 | F:03 5762 4265
REAL ESTATE info@towerrealestate.com.auYou can also read
