2019 Student Handbook - TALENT INTERNATIONAL INSTITUTE
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TALENT INTERNATIONAL INSTITUTE
Student Handbook
2019
1 updated on 17 January 2019
CONTENTS
Talent International Institute Mission Statement .................................................... 4
Talent International Institute General Information ................................................. 4
Ten Features of Successful Language Learning ........................................................ 5
Placement at Talent International Institute ............................................................. 6
International English Language Testing System (IELTS) ......................................... 6
Class Schedule .......................................................................................................... 6
Classes are closed on public holidays! ...................................................................... 7
Course Descriptions .................................................................................................. 8
Student Assessment................................................................................................ 14
Pastoral Care ........................................................................................................... 15
Attendance .............................................................................................................. 16
Termination from course ......................................................................................... 16
Student Concerns / Conflict Resolution ……………………………………………………. 18
Sexual Harassment…………………………………………………………………………………19
Smoking, Cell Phones and Discipline ..................................................................... 20
Withdrawal and refund policies/procedures ……………………………………………… 21
Fee protection procedure………………………………………………………………………..24
Student Visa information ........................................................................................ 25
Health and travel insurance……………………………………………………………………..26
The Institute and its facilities…………………………………………………………………..26
Emergency contact…………………………………………………………………………………27
Living in New Zealand ............................................................................................. 28
Additional Contact Numbers and Addresses ........................................................... 36
Appendix A: Summary Code of Practice for the Pastoral Care of International
Students .................................................................................................................. 38
2 updated on 17 January 2019Dear Student:
Welcome to Talent International Institute!
We are delighted that you have joined our community of language
learners, and we hope that participation in the Talent International
Institute program will be a rewarding experience for you.
If you make a commitment to English language and Business learning,
we know that you will be successful! We know that you will learn a
great deal about the use of the English language, and we know that
you will learn a great deal about yourself as you begin to live and study
in a new country. Talent International Institute is a friendly place; you
will have opportunities to meet people from all over the world, learn
from one another, and explore life in New Zealand!
Have a great time!
Sincerely,
Qaiser Rashid
Chief Executive Officer
3 updated on 17 January 2019Talent International Institute Mission Statement
We will strive to uphold our motto “Committed to Quality Education”. Talent
International Institute pedagogy, systems and outcomes can become the benchmark
by which other providers are measured.
Talent International Institute exists in order to provide sound educational
opportunities for students whose first language is not English.
These students will be characterised as wishing to improve their written and oral
communication skills A substantial number will also be seeking opportunities to
improve their knowledge of other areas like professional/career aspects
Talent International Institute General Information
We are the Private Training Establishment (PTE) English and business institute in New
Zealand.
Talent International Institute does not get any funding from the government except
for an occasional TEC student. We have got to survive by being good at what we do
and the results we achieve for our students. This involves prudent financial planning
and a deep understanding of both the local and international education environment.
Physically, Talent International Institute has two sites. One is situated close to the
University of Otago at 95 Hanover Street, other one is in the city centre of
Christchurch, 52 Oxford Terrace. Each branch has classrooms, Administration office,
staff room, library/ Resource storage area and wireless computer access facilities.
These areas adhere to all building compliance codes.
The teaching staff is an enthusiastic group who have high professional standards,
having been chosen for their ability, and interest in the philosophy of Talent
International Institute. We all expect students to perform to their highest potential
and regard pastoral care as an important aspect of our jobs. Tutors are ably assisted
by a talented, hardworking support staff.
Talent International Institute has guidance/care procedures designed to assist
students both academically and socially since the classroom is only a part of the life of
an Talent International Institute student.
English courses consist of day teaching where students learn English intensively
across four learning areas of READING, WRITING, SPEAKING and LISTENING.
Students will be taught with the aim of increasing their overall English proficiency.
4 updated on 17 January 2019Ten Features of Successful Language Learning
1. A personal learning style - Do what works for you!
2. An active approach to the learning task - Use ENGLISH as often as
possible.
3. A positive attitude toward learning the new language - You want to do
this!
4. A willingness to practice - Listen to the news every chance you get!
Read newspapers! Write in your journal!
5. A willingness to use English in daily situations. Do you speak to other
students at Talent International Institute in English or in your native
language? Make friends with those in the Institute who do not speak
your native language.
6. Strategies or methods to learn the language - Do you study grammar in
exactly the same way you practice reading'? Learn and use the
strategies that are most effective for you building upon knowledge you
already have about English to learn more English. Do you practice the
lessons you have learned in grammar in your compositions and
conversations?
7. Searching for opportunities to use what you are learning-Have you
spoken to the attendant in the grocery store? Did you say hello to your
neighbour?
8. Self-monitoring of your progress-Do you hear yourself getting better in
your use of the language?
9. Learning to think in English - A very good sign of progress in English is
dreaming in English.
10. Make language learning your #1 priority!
5 updated on 17 January 2019Placement at Talent International Institute
Because class sizes are kept to a maximum of 10 students (unless part of an
organised group), admission is on a first come, first serve basis. If the institute is full,
a student may be placed on a waiting list for admission if desired.
Placement: On admittance to Talent International Institute, placement tests will be
administered. The results of these tests are used to determine the level(s) of Talent
International Institute courses to be taken. The institute determines which level will
be best for the student. Recognition of prior study in English will be taken into
consideration when tutors assess your language competence. However, placement is
ultimately determined by your ability on the placement tests.
International English Language Testing System
(IELTS)
During the course of study at Talent International Institute, students will be strongly
encouraged to take IELTS exams. The cost of these tests will be carried by the
students concerned. All universities in New Zealand use IELTS as a measure of
proficiency. All of our general courses are geared for IELTS.
Class Schedule
English Programme
Students enrolled full time at Talent International Institute can expect 25 hours of
classroom instruction each week, 5 hours daily, Monday through Friday.
In addition to emphasis on listening comprehension, oral fluency, reading and
vocabulary development, and writing proficiency, special attention is given to
university survival skills. Students are given instruction in study techniques, note
taking methods, library procedures, and academic examination methods.
The hourly course schedule for Talent International Institute is the same as most New
Zealand institutes.
Day Schedule:
9:00 - 10:30am
10:45 - 12:00 noon
1:00 - 2:00 pm
2:10 - 3:00 pm
6 updated on 17 January 2019Business Diploma Programme
Students enrolled full time at Talent International Institute can expect 20 hours of
classroom instruction each week.
In addition, students will be assessed with tutor-led self-directed activities on doing
research, case study and additional reading from journal, business books, text books
etc according to assessment requirement. Students are given instruction in study
techniques, note taking methods, library procedures, and academic examination
methods..
TII is closed on public holidays!
The days of closing are as follows:
Waitangi Day
Otago Anniversary Day
Good Friday
Easter Monday
Anzac Day
Queen’s Birthday
Labour Day
Canterbury Show Day
Talent International Institute is also closed over the Christmas Break and new year time.
The last day for the year will be normally December 16th and we will re-open
again after the New Year holiday.
7 updated on 17 January 2019Course Descriptions
Talent International Institute courses are developmental and focus on the application
of language skills and business transferable skills to real life situations. Because of this
emphasis, students should approach each course with the understanding that
language progress is monitored frequently through class participation, tests,
homework, and institute-wide evaluations. Information about English progress is
given to students often so they may adjust their learning methods and study patterns
to improve their language skills further.
Subject skill for English courses such as reading, vocabulary, or composition are
taught separately in the intermediate and advanced levels, but the skills used in each
course overlap and create a high degree of course interdependence. As a result,
students will find that the material they are studying in one class will frequently apply
to another class.
Graduate outcomes profiles / skills for Business courses such as operational skills,
innovation and organisation change, stakeholder’s relationships, research and
communication, problem-solving and decision-making are taught. That is why the
latest business qualification has been chosen for delivery. As a result, students will
apply knowledge of the principles and practices of business operation in the
workplace after graduation.
Entry Level
Students enrolled in the Entry Level take a combination of courses addressing the four
skill areas of listening, speaking, reading, and writing. Included in these courses is
extensive grammar and vocabulary development. There are no prerequisite abilities
required for entrance to this course of study.
Grammar and writing skills: Emphasis is on recognition and use of basic
punctuation, parts of speech, and sentence components. The entry level class reviews
capitalization; introduces use of articles, pronouns, adjectives, and adverbs; and
question formation styles. It focuses on the development of paragraph writing skills
with emphasis on topic sentence development, order of arrangement, and basic styles
of paragraph development.
Speaking Skills: Emphasis is on development of pronunciation skills, question and
answer techniques, and pattern drills. Students are given extensive practice in both
guided and free conversation as a means to develop oral fluency.
8 updated on 17 January 2019Reading and vocabulary skills: Emphasis is on content comprehension, recognition
of main and supporting ideas, and development of vocabulary in context. This course
introduces reading techniques. Readings are tuned to develop each student's reading
rate. It addresses dictionary skills, common prefixes, suffixes, and basic root forms
enabling students to develop their vocabulary skills with less dependence on
dictionary and translation techniques. It includes extensive practice in analysis of word
choices and idiomatic usage.
Listening Skills: Emphasis is placed on listening for content, comprehending and
following oral instructions, responding to questions, and the ability to identify feelings
and opinions.
Pre-Intermediate Level
The Pre-Intermediate level concentrates on developing the skills learned in the Entry
Level Class. The prerequisite skills for the intermediate class are as follows:
The ability to write using correct simple sentences employing methods of example,
description, or comparison, the recognition of all parts of speech and appropriate use
of basic sentence patterns and tenses in both speech and writing, knowledge of the
sound system and the ability to engage in short discussions and dialogues.
Pre-Intermediate writing: Emphasis is given to appropriate word choices, varied
sentence patterns, and clear organizational patterns. Extra attention will be given to
both simple and compound sentence structure. It introduces the multi-paragraph
structure, enabling students to work on the development of short essays.
Pre-Intermediate Grammar: Reviews elements of basic grammar. Emphasis is on
effective use of negatives, irregular verbs, modals, word forms, parallelism within
sentences, and complementation. Use of complex sentences and subjunctive form are
introduced and practiced.
Pre-Intermediate Vocabulary: Emphasis is on development of vocabulary
analysis skills through use of synonym and antonym recognition along with
additional prefix, suffix, and root formations.
Pre-Intermediate Reading: Emphasis is on identifying different genres of written
English as well as the ability to differentiate fact from fiction in written text.
Students are taught a range of strategies for extracting information from a text.
9 updated on 17 January 2019Pre-Intermediate Listening: The intermediate course of study focuses on the
development of listening discrimination. Emphasis is placed on the identification of
intonation and methods of polite interaction. Students listen to a range of subject
materials varying in length and complexity to develop sound discrimination.
Oral Skills: Emphasis is given to improving pronunciation and intonation skills.
Practice is given in oral discussions, and conversational questioning techniques with
an aim to be able to express oneself more fluently.
Intermediate Level
The Intermediate Level class strengthens the skills developed in the
Intermediate classes: Prerequisite Skills for the Advanced Class are the
following:
The ability to write a multi-paragraph theme with use of simple sentence
patterns, the ability to recognize and comprehend main and supporting ideas
and vocabulary in context, the ability to converse in extensive discussions,
advanced pronunciation, and intonation skills.
Intermediate Writing: Emphasis is on specific content development
employing methods of illustration, process, comparison-contrast, and
argumentation. Further focus is on effective use of more sophisticated
vocabulary choices, more complex sentence structures reflecting advanced
grammar skills, and varied transitional elements. Review of the five-
paragraph theme using introductory paragraphs, conclusions, and basic
transitional elements.
Intermediate Reading: Course emphasis is on discussion and analysis of
multi-page readings, including recognition of main and supporting ideas.
Context clues and word formation analysis aid in vocabulary development.
Students learn to differentiate fact from opinion, develop idiom recognition
skills, and work with timed readings addressing a variety of subjects to
improve reading rate.
Intermediate Listening: The intermediate course introduces note taking
and listening strategies. Students learn to recognise, in context, the more
precise and sophisticated lecture styles used in most university classes.
Emphasis is given to developing prediction strategies.
10 updated on 17 January 2019Intermediate Oral: Practice is given to perfecting pronunciation skills and
intonation patterns. Students practice oral presentations using both
prepared and extemporaneous materials. Students also use debate and
interviewing techniques as a means of achieving oral fluency.
Advanced Level
The Advanced Level class prepares students for entry into a university or
polytechnic. Prerequisite skills include advanced grammar levels, note-taking
skills, the ability to read and comprehend main and supporting ideas and
vocabulary content
These skills will form the basis of a score of approximately 6.5 to 7 on the IELTS scale.
Advanced Grammar: Further develops skills of complex and compound
sentence formation, parallelism and complementation, especially with
regards to effective writing and speaking.
Advanced Writing: Reviews methods of paragraph development
outlining and sentence patterns. The class focuses on effective
development of multi-paragraph writing in reports. It addresses
documentation techniques, data collection and presentation methods.
Advanced Listening: The advance course focuses on comprehensive
note-taking strategies and continues to develop listening skills in a lecture-
style situation.
Advanced Reading: Students review methods of content comprehension.
Emphasis is placed on increasing reading speed, inferential ability and
recognizing tone and point of view. Students read materials of extended
length containing technical and non-technical information.
Advanced Oral: Emphasis is given to perfecting pronunciation and intonation
patterns. Students practice oral presentations using both prepared and
extemporaneous materials. Students also use debate and interviewing
techniques as a means of achieving oral fluency.
11 updated on 17 January 2019IELTS Preparation
This class prepares students for taking IELTS exams.
A friendly reminder - English Only!
Because it is goal Talent International Institute is to develop and
strengthen English language proficiency, all course discussion and student
conversation in the classrooms will be conducted in English. Students
speaking their native language in the classroom will be reminded that the
use of their native language limits English practice and is not helpful to
learning English.
New Zealand Diploma in Business Level 5 (leadership and management strand)
The purpose of this qualification is to provide New Zealand business
entities with people who have general and specialised business knowledge
and skills that can be applied in a range of operational roles.
Graduates of the Leadership and Management strand will have the skills
and knowledge to work or gain employment as a manager/leader in roles
at an operational level within New Zealand business entities.
Graduates of this qualification will be able to:
On completion of this programme, graduates will be able to demonstrate general and
specialised business knowledge and skills specifically in leadership and management that can
be applied in a range of operational roles as follows:
Demonstrate knowledge and skills of the principles, practices, theories and concepts
of business management, marketing, leadership, people performance and project
management for effective and efficient planning and performance of an organisation
in New Zealand.
Demonstrate knowledge and skills of ethics, professionalism and communication
within an organisation. Students will also gain the knowledge and skills of stakeholder
management and negotiations to achieve organisational outcomes.
Manage operations and continuous improvement in organisations promoting
compliance requirements for organisations in New Zealand.
Analyse markets and develop a marketing plan to manage profitable customer
relationships for a market driven organisation.
Apply the knowledge and skills of leadership to manage and lead various
organisational activities including change within an organisation, while promoting a
positive workplace culture and team engagement.
Apply the methodologies, tools and techniques to successfully manage a project
within an organisation delivering on the scope, time and resource constraints.
Demonstrate people, cognitive and affective skills on research, self-learning,
stakeholder management, problem solving and decision-making at an operational
level.
12 updated on 17 January 2019New Zealand Diploma in Business Level 6 (leadership and management strand)
The purpose of this qualification is to provide New Zealand business
entities with people who have general and specialised business knowledge
and skills than can be applied in a range of strategic roles.
Graduates of this qualification will be able to:
On completion of this programme, graduates will be able to demonstrate general and
specialised business knowledge and skills in leadership and management with a strategic
perspective that can be applied in a range of mid-level management and leadership roles,
specifically as stated below:
Apply management accounting tools and techniques to ensure effective and efficient
utilisation of organisational resources to drive and support the strategic objectives of
the organisation, creating value for the various stakeholders.
Formulate a business level marketing strategy to achieve the strategic objectives of
an organisation in New Zealand by creating customer value and market place
exchanges that benefit both the organisation and its stakeholders.
Effectively manage the human resources to achieve the strategic objectives of the
organisation.
Successfully lead and manage organisational projects aligned with the strategic goals
of the organisation.
Demonstrate knowledge and skills in change management and lead and implement
change for the efficient and effective performance of an organisation.
Carry out strategic planning for an organisation in New Zealand.
Graduates will benefit New Zealand business entities by contributing to the
achievement of entities’ strategic objectives, through the application of knowledge
and skills, in an ethical manner and in a bi- and multi-cultural environment. In
addition, graduates will have specialised knowledge and skills for application in
strategic roles in New Zealand business entities, specifically in the area of leadership
and management.
13 updated on 17 January 2019Student Assessment
English Study
Grading Procedures
Specific criteria are used in each skill area (reading writing, listening, and
speaking) to measure a student's level of proficiency, and course work is
designed to provide opportunities for students to master the skills
necessary in each area.
The grade is the instructor's evaluation of a student's demonstrated
progress based on written exercises, in-class tests, homework,
participation and attendance.
Required Texts and Materials
There are no required texts for any of the courses at Talent International
Institute. However you may be advised to purchase a course book, please
note that this is not compulsory.
Talent International Institute will provide each full-time student with paper
and a binder. The student only needs to bring their own writing utensils as
well as any additional study materials they require.
New Zealand Diploma in Business Level 5 and L6
Assessment Method
The programme follows a competency-based assessment methodology. Students are required
to demonstrate achievement of the learning outcomes, and subsequently the graduate profile
outcomes, through formative and summative assessment tasks in the context of real or
realistic business entities. A business entity can be an organisation, or a commercial or other
enterprise, not necessarily for profit, and can be a discretely managed business unit within a
larger organisation.
Students are required to demonstrate competency in all the GPOs being assessed and receive
a ‘Competent’ (‘C’) grade in each assessment instrument. Students will be given a total of two
re-sits to demonstrate their competency for each assessment instrument. Students that have
not met a specific GPO requirement will be required to re-sit assessment for that specific GPO
assessment tasks only. Students that fail to achieve a ‘Competent’ (‘C’) grade in an
assessment instrument at the end of the three attempts will receive a ‘Not Yet Competent’
(‘NYC’) grade.
14 updated on 17 January 2019Pastoral Care
Talent International Institute is committed to providing you with a high
degree of Pastoral Care. We are here to help you with any of your
problems, whether it is difficulty within the institute, difficulty with your
living arrangements or difficulty fitting into your new cultural
surroundings. Please don’t hesitate to ask for help at any time.
Students’ safety and comfort is of great importance to us.
Talent International Institute has agreed to be bound by the Code of
Practice for the Pastoral Care of International Students. This code
ensures that high professional standards are maintained in the institute,
that the institute behaves ethically and responsibly, that the institute
provides complete and up-to-date information to the students, that the
needs of international students are recognised and addressed, and that
procedures are in place for resolving student grievances. The Code of
Practice protects your rights as an international student and you are
encouraged to read and understand those rights. A summary of the
Code of Practice in English is provided in Appendix A of this Handbook.
Talent International Institute has a copy of the complete Code of
Practice available for students to read in English. We also have
summaries of the Code in simplified Chinese, traditional Chinese,
Japanese, Korean and Thai. These are located in the students’ room, or
you can ask the secretary for a copy. A full copy of the Code in your own
language can be accessed on the web at
http://www.nzqa.govt.nz/providers-partners/education-code-of-
practice/code-of-practice-resources-languages/ under NZQA website.
15 updated on 17 January 2019Attendance Policy
TII offers face to face delivery to all of its learners who may be studying English or Business programmes at
TII. All learners are required to attend all classes, tutorials and activities. TII is committed to ensure that
learners maintain one hundred percent attendance while studying at TII.
The following elements constitute TII attendance policy.
1. Learners are required to attend all the classes, tutorials and activities as per their time table.
2. Leaners will be marked either present or absent in the TII attendance register.
3. The present learners shall be:
a. The ones who attend the class, tutorial and activities during the specified time periods of
their time table.
b. The ones who have an approved leave of absence due to medical reasons and other
unavoidable reasons, such as immigration meetings, job interviews and other similar
reasons.
4. The absent learners shall be:
a. The ones who are not present in the class, tutorial and activity during the specified time
periods of their time tables and do not have an approved leave of absence.
b. The ones who have accumulated three late arrivals in the class shall accumulate an
equivalent absence of a full day session.
5. Lateness:
a. Learners arriving late from the class commencement time shall be recorded as late comers.
There is no grace period and lateness shall be counted when learner is even a minute late
from the time of the class commencement.
b. Teacher may refuse entry to the learners in their class if learners are more than 15 minutes
late from the class.
c. Three late arrivals shall accumulate to one full absence.
6. Leave of Absence: TII recognises that sometimes learners are unable to attend their classes due to
illness and other unavoidable circumstances. TII therefore has set-up provisions so that learners’
attendance records are not impacted.
a. Learner must inform TII at the earliest on the day if he/she is not able to attend the class
due to illness on the day!
b. Learner must provide a doctor’s certificate if the absence is for 2 days or more. TII might
request a doctor’s certificate if learner’s absenteeism is too high due to illness.
c. For reasons other than illness, learner is required to complete a leave request form and give
to TII well in advance. TII may or may not approve the leave of absence.
d. TII shall include all approved leave(s) of absence in learner’s attendance as positive
attendance, when providing attendance letter or certificate for statutory reasons as
immigration visa. However, TII shall keep an internal record outlining when learner
16 updated on 17 January 2019actually attended the class and when learner did not attend the class for any reason,
including illness.
e. Leave of absence may not always be approved. Decision to approve leave of absence shall
be made on case by case basis. TII has the right and may decline a leave of absence
application despite learner(s) providing leave request form and/or evidence such as
doctor’s certificate.
f. In the event where learner takes an approved leave of absence for an extended period, and
misses a significant part of the course delivery, the learner may qualify for an aegrotat
pass. Where learner does not receive an aegrotat pass, he/she will be required to re-enrol
with payment and repeat the course(s).
7. Absence from class: Learners are required to attend all classes and maintain one hundred percent
attendance at all times. Learners’ absenteeism from their classes, tutorials and activities shall be
dealt with in accordance with TII attendance policy as follows.
a. TII shall contact learner when absent from the class without a valid reason and intimation.
b. Learners shall be required to undergo an interview meeting with the TII designated staff
when his/her attendance drops below 95%. This could follow a formal notification and
possible written warning.
c. Learner shall be expelled from the class when his/her attendance drops below 85%. Learner
shall be required to undergo a disciplinary meeting with the designated TII staff and
provide an acceptable reassurance in order to reinstate her/his commencement in the
class. A written warning shall be issued to the learner.
d. Learner shall be terminated from the course where:
i. Three warning letters are already issued; the fourth letter shall be an automatic
termination from the course;
ii. Learner has ongoing attendance issues and is not able to maintain the required
minimum attendance threshold of 85%.
e. A learner is never entitled for refund of fees if he/she is terminated on disciplinary grounds,
such as absenteeism.
Performance Indicators
Weekly attendance is given to all students on a student visa (Monday for the
previous week) as shown on email history
Example of a late chit is available and students can show either verbally or
physically that the chits are used at TII
Attendance register is accurately recorded and able to show longitudinal history
Termination from course
A student of Talent International Institute can be terminated from his/her
course and might be expelled from the Talent International Institute under
some circumstances. If a student is terminated or expelled, his/her fees would
not be refunded and Immigration New Zealand will be informed as well.
The following circumstances may occur the termination or dismissal:
17 updated on 17 January 2019 Student does not have a valid visa to study.
Student has poor attendance.
Student has poor in-class performance.
Student damages belongs of his or her classmates or Talent
International Institute.
Student who cannot meet the conditions of their offer of place or any
other agreed conditions.
Student gets involved in the sexual harassment or other harassment.
Student provides fake personal information when he or she enrols at
Talent International Institute.
Student who breaks the branch rules and regulations.
Student who do not obey the New Zealand law.
Student causes any physical or psychological harm to the student or
staff at Talent International Institute.
At Talent International Institute, we ensure that we provide all students a safe
and protective environment. A student can fill up an appeal form for their
termination and submit it within 7 working days to the Principal (info@tii.ac.nz).
Student Concerns / Conflict Resolution
Students may address concerns or seek resolution to conflict by the following
means:
1. A student may discuss concerns with their teacher, office manager or
the Principal. If students cannot resolve their concerns within the
institute, they may do so through external means. For academic
concerns, they may submit a complaint to the New Zealand
Qualifications Authority. For settlement of contractual and
financial disputes, they may contact iStudent. For all other concerns
they should contact NZQA. The contact information for these
institutions is listed in the Contacts section of this Handbook. All records
of formal complaints and resolutions are kept on file by the office
Manager
2. A student my also place informal concerns or suggestions for review in
the Suggestion Box at the reception desk.
3. A student may discuss concerns with the office manager or teacher
4. A class representative is a student that is elected by the class to act as a
mediator between the students and the teacher. If a student has a
problem that they do not feel they can discuss with the teacher, they
may feel free to go to the class representative, who will present the
18 updated on 17 January 2019problem anonymously to the teacher. A student’s grade will not be
affected by any problems they may have with a teacher
Sexual Harassment
Talent International Institute has committed itself to an environment
free of sexual harassment. This sexual harassment policy covers all staff
and students at Talent International Institute.
1. Talent International Institute does not tolerate sexual harassment.
2. Sexual harassment is defined as unwanted verbal or physical conduct,
including misuse of visual or written material, of a sexual nature by one
person towards another. This conduct is of such a serious nature or
level of persistence that the work performance and life satisfaction of
the individual subjected to it is affected detrimentally.
Talent International Institute ensures that staff and students receive
education on sexual harassment and that all complaints are taken
seriously and investigated by the Student Welfare Officer or a third
party mutually agreed to by both complainant and the alleged
harasser.
Procedures
"Minor" harassment may include inappropriate or insensitive comment of a
sexual nature that causes offence to another person or persons.
In relatively "'minor" harassment situations a number of options may be followed such as:
1. A harassed person confronts alleged harasser alone in order to
resolve the issue.
2. A harassed person confronts alleged harasser with the student
welfare officer present.
3. The harassed person may wish to address issues to the alleged
harasser in writing the complainant and/or the alleged harasser may
wish to consult with the student welfare officer.
If no resolution is possible then the complaint can be forwarded to
the principal of the institute in order to get a resolution.
19 updated on 17 January 2019For more serious occasions of sexual harassment:
1. In the first instance, a student or member of staff may approach the
student welfare officer, for assistance and advice. All information
supplied will be treated in accordance with the Privacy Act. Strict
confidentiality will apply.
2. In cases of very "serious" harassment the student welfare officer may
refer complaints to the Principal, who will support the complainant in
notifying the Police, Human Rights Commission, as is appropriate to
the situation, and with due consideration to misconduct procedures
contained in staff individual employment contracts.
It is recognised that the principal and office manager has the power to
take action against a staff member or student such as suspension,
censure or dismissal.
Smoking
Smoking is not allowed anywhere within the building, or
immediately outside the building. If you wish to smoke, you
must exit the building and walk to a distance where you do not
block the entrance for anybody entering or leaving the building.
Please dispose of cigarette butts considerately.
We strongly discourage smoking as it is bad for your
health.
Cell Phones
It is customary in New Zealand Institutes that cellular phone
must be turned off during class so as not to disturb the class.
Please do not answer or make call during the class period.
Discipline
Standards of Conduct: Good student conduct is essential for
maintaining a positive atmosphere for learning.
Note: Any criminal behaviour will be reported to the authorities,
with no warning.
20 updated on 17 January 2019Withdrawal and refund policies
Any student who requests a withdrawal or refund should submit a completed withdrawal / refund application to
Talent International Institute and make sure it has been acknowledged immediately by the branch Office
Manager. Once the withdrawal or refund of the student has been processed completely, Talent International
Institute will terminate his or her visa within one week via Immigration New Zealand website.
The refund policies are as below based on length of your course:
Course Length Refund Policy
If the course is of three-month duration or more and you cancel part or
your entire course during the first 10 working days, counting from the
course start date**, no less than 75% of the total course fee will be
refunded. The school will also keep the Enrolment fees.
If you cancel or change your course after you have completed the first 10
working days, or finish your course early, no refund will be given. However,
an application can be made to the Finance Manager for consideration and a
Courses three refund may be issued.
months or more
If the course is of five weeks or more duration but less than three months
and you cancel part or your entire course during the first 5 days, counting
from the course start date**, you will be refunded a 75% of the total
course fee.
If you cancel or change your course after you have completed the first 5
Courses five days, or finish your course early, no refund will be given. However, an
weeks or more but application can be made to the Finance Manager for consideration and a
less refund may be issued.
than three months
If the course is less than five weeks and you cancel part or your entire
course during the first 2 days, counting from the course start date**, you
will be refunded 50% of the total course fee.
However, if two days constitutes the full amount of the tuition paid, the
school may retain 100% of the fees paid.
If you cancel or change your course after you have completed the first 2
days, or finish your course early, no refund will be given. However, an
application can be made to the Finance Manager for consideration and a
Courses under five refund may be issued.
weeks
**The course start date is the date specified on the Student Offer of Place Letter
21 updated on 17 January 2019Other withdrawal and refund information:
1. If a student chooses to withdraw from a course prior to its commencement, we will refund all
course fees received, less the Registration Fee.
2. Refund will not be given to students taking time off during the course, unless by prior
arrangement and recorded and signed by the students and Talent International Institute at least
two (2) weeks in advance.
3. If a student withdraws from a course for medical or family reasons, Talent International Institute
may refund a portion of course fees at their own discretion, and upon application by the student.
4. If a student’s enrolment in a course proves unsatisfactory and their language abilities fail to
improve, Talent International Institute may, at their own discretion, refund a portion of course fees
upon the application by the student.
5. If fees are paid by a prospective student and the student is not granted a visa, all fees will be
refunded less administration fee.
6. If the school has to cancel a course you are specifically enrolled for, you will receive a full refund of
fees received by the school, including the registration fee.
7. No refund will be made to a student who is expelled from the Institute. Immigration New Zealand
must also be informed.
8. The student can bring a support person with him/her when applying for a refund/withdrawal.
9. In the occurrence of a course Closure Event and the student transfers to an Alternative Provider
with the approval of NZQA then the balance of Student Fees held in trust will be transferred to that
Alternative Provider.
10. If the student withdraws from a course or a Closure Event occurs and the Trustee refunds the
balance of the funds directly to the student, this will be carried out in accordance with the
provisions of the Education Act 1989 and Talent International Institute’s Refund Policy.
22 updated on 17 January 2019Talent International Institute student fees refund Procedure
The student requests for refund (partially or
fully) by sending an email or a letter to the
Branch Office Manager
Branch Office Manager will make decision
Refuse The student can appeal to the Branch
on their request.
Principal or Finance Manager by
sending an email or a letter
Accept
Accept Refuse; Principal or Finance
Manager will provide email or
The student will get one TII Internal Refund form and letter to explain the reason of
one Student Refund Form from the Public Trust refusal.
(Public Trust Refund Form only for over$500 fees of
refund) via the Branch Office Manager. Once these
two forms have been filled in, they need to be given
or sent to the Branch Office Manager. Also, the
student needs to provide his or her passport bio page
copy, which has his or her signature as well. $500 or less
The Branch Office Manager will send TII
Over $500
Internal Refund Form, offer of place and a
copy of passport bio page with student’s
signature to the Finance Manager to
The Branch Office Manager will send the TII Internal Refund process the refund (if it is $500 or less).
Form, Public Trust Refund Form and a copy of passport bio
page with student’s signature to the Public Trust Account
Manager to process the refund (if total amount refund is
over $500) and send these documents and forms to the
Finance Manager as records.
The student will receive their refund from the Public Trust Account or
TII Business Account
23 updated on 17 January 2019Fee Protection Policy
Talent International Institute has established a Student Fees Protection Trust Fund held by the Public
Trust. All fees paid by students are protected from any wrongdoing by, or insolvency of, the Institute.
Talent International Institute agrees to comply with Section 253 of the Education Act 1989 and the
Student Fee Protection Rules 2013 with regard to the protection of student fees:
1. All student fees $500 or less (GST Inclusive) are required to be deposited in the business account of
Talent International Institute.
2. All student fees more than $500 (GST Inclusive) are required to be deposited in the Student Fees Trust
Account of the Institute in advance. Fees are drawn down after commencement in stages as the course is
completed.
3. Funds held in this trust account can only be released after the student has been at the Institute for:
A. 5 calendar days for all courses under 13 weeks and after the Trustee has given his/her permission
for the funds to be so released.
B. 8 calendar days for domestic students on courses of 13 weeks or more.
C. 10 working days for international students on courses of 13 weeks or more, and after the Trustee
has given his/her permission for the funds to be so released.
4. The Student will pay their fees into the Public Trust account and authorises the Trustee to administer the
Student Fee and any accumulated interest according to the Trust’s provisions and terms and in accordance
with the payment schedule produced by the Institute. The student should also understand that after signing
this document this authorisation cannot be revoked.
Please visit the Public Trust website for more information:
Public Trust
www.publictrust.co.nz;
Phone: 0800 494 733
E-mail: feeprotect@publictrust.co.nz
Address: PO Box 31543 Lower Hutt
24 updated on 17 January 2019Student Visa Information
A Student Visa is required to allow an international student to enter New Zealand and
study full time. Most Student Visas are multiple entry, which allows the student to
travel in and out of the country several times before the Visa expires.
A Student visa permits the student to stay in New Zealand and study and states the expiry
date and conditions of the visa. These conditions will include details about:
o The student’s course of study
o The educational provider and location in NZ
o Any restrictions (such as not being allowed to work)
A student visa is usually granted before you enter New Zealand. If you are already in
New Zealand at the time of your placement into Talent International Institute or if
you wish to extend your student visa, you must apply to relevant services through
Immigration New Zealand.
Remember, students must have a 100% attendance level. The office manager
will tell you if your attendance is dropping below the required level.
If you withdraw from your course of study, Talent International Institute is required to
advise Immigration New Zealand immediately of your change in status. This may
result in your student visa being revoked.
For more information on the procedures for studying in New Zealand, see the Guide
for Studying in New Zealand available from https://www.immigration.govt.nz/new-
zealand-visas/options/study
When you have completed your visa application, you can send it to:
Immigration New Zealand
PO Box 22 111
Christchurch 8142
Phone Immigration New Zealand on: 0508 55 88 55
The officer manager will help you with your Visa applications at any time.
25 updated on 17 January 2019Health & Travel Insurance
You must have Health and Travel Insurance to study at Talent International Institute.
We can help you arrange it if necessary.
If you have arranged your own insurance, you will need to provide the school office
with a copy (in English) on your first day of school. “Appropriate health coverage” as
defined by the New Zealand Code of Practice and Pastoral Care for International
Students, is coverage that includes the following:
Medical expenses incurred for the treatment of illness and/or injury (in excess
of ACC cover) that requires surgery and/or hospitalisation - unlimited sum
insurance recommended
Medical evacuation related to serious illness and injuries - unlimited sum
insurance recommended
Emergency dental treatment
Costs for family members’ travel in the event that the student suffers a
serious illness or injury
The Institute and its Facilities
Both branches at Talent International Institute are centrally located. Both
branches are consisting of some classrooms, offices, kitchen, common room,
Library and computers. Additionally, there is a notice board that offers
information on events around town, community classes, and other activities
students might be interested in. Students are also invited to use the kitchen
facilities, which include sink, microwave and refrigerator. However, because
these are community resources, please be respectful of others’ property and
clean up after yourself. Students may also leave property with the office
manager during institute hours and she/he will place it in the locked storage
room for safekeeping during the institute hours. Please do not leave items
overnight.
26 updated on 17 January 2019Teachers
Students having questions or problems directly related with their
course of study should consult with their teachers about strategies
for conquering the problems.
Office Manager
The Office Manager is there for students to discuss problems of
homesickness, settling into Dunedin life, cultural questions on how
to fit into New Zealand lifestyle, culture shock, and planning for
future job or academic training. He or she can also help with
personal problems within the institute setting, such as sexual
harassment, discontent with classes.
Emergency Contact
The office staff of Christchurch Branch on 03 366 0797 or 027 322 2619
(Jan) or 021 177 3059 (Aaron); Dunedin Branch Staff on 03 477 3345 or
0275343837 (John) or 022 108 1880 (Michelle)
In an Emergency – please be aware of the following information:
o The sound of continuous alarm bells is the signal that there is a fire
in the building.
o Ring 111
o If you discover a fire warn others immediately and leave the building
immediately by your designated exit which is THE STAIRCASE.
o DO NOT use the lift in the event of a fire.
o Assemble at the car park outside Henrys Liquor store.
o Do not linger in rooms or passageways
o Do not return to your room until the ‘all clear’ is given.
o Do not run
27 updated on 17 January 2019Living in New Zealand
New Zealand has a bicultural heritage which is based on its founding document
the Treaty of Waitangi (Te Tiriti O Waitangi). The Maori are the indigenous
people of New Zealand and are known as the Tangata Whenua (People of the
Land). Both Kiwi and Maori cultures are important to New Zealand identity and
the Maori language (Te Reo) is recognized as an official language of New Zealand.
Christchurch, the South Island’s largest urban centre, is characterised by its
English heritage and the creativity and innovation of urban regeneration. The
picturesque city also serves as a gateway to fun-filled southern adventures, with
an international airport and short drive to the sparkling Pacific Ocean, majestic
Southern Alps.
TT Christchurch Branch, by the side of Avon River which runs through the city, is
right in the CBD area. It is within walking distance to the Christchurch library, Bus
exchange, a large shopping complex and supermarkets, movie theatres,
restaurants, cafes and other conveniences. Students are encouraged to explore
their new environment in every way.
Dunedin is a city located on the eastern coast of the South Island of New Zealand.
It has a population of about 123,000 (Student population of 25,000). Because of
the many institutes located in Dunedin, it is very student friendly. Dunedin has
many lovely parks and a large botanical garden. In Dunedin you can enjoy the
theatre, restaurants and cafes, lovely architecture, sporting events and many
outdoor activities, such as hiking, kayaking, horse riding and biking. The Otago
Peninsula is within easy reach, where you can see the wildlife of Otago. Dunedin
is the home of many international students who attend language institutes, Otago
Polytechnic or University of Otago and is becoming increasingly multicultural.
Talent International Institute is also a very multicultural institute. You will meet
people from all around the world. Remember to respect everybody’s culture and
take this opportunity to learn about countries from all around the world.
The weather in Dunedin ranges from about 30 C in the summer to -1 C in the
winter. The weather is very changeable and Dunedin enjoys all four seasons.
Students should plan to dress warmly in the winter. You will need a good warm
waterproof jacket, woollen jerseys, woollen hat and gloves, Jeans, thermal
underwear such as leggings and singlet, warm woollen socks, sturdy boots or
shoes, track pants and gym shoes.
28 updated on 17 January 2019Culture Shock
Nearly everybody who studies in a foreign country will experience some degree of
culture shock. It is perfectly normal and if you begin to feel stressed and unhappy,
see one of the guidance team and they can help you to work through your
culture shock and enjoy your experience here. Here are a few important tips for
dealing with culture shock.
Never confuse your ability to speak the new language with your intelligence; it is
easy to feel stupid and get down on yourself, but there is no reason to. It takes
everyone some time to adjust and become comfortable with a new language.
Be physically active! Walk, swim, run, play tennis or do some other physical
activity you enjoy often. You will feel better, meet new people and keep in shape.
Keep your sense of humour. Try, no matter how hard it is, to see something of
value in every new experience and challenge you come across. Laugh now, not
just later!
Take advantage of services that local churches or any other communities offer.
Talent International Institute has booklets to help you find a community within
Dunedin that you feel comfortable with. If you are having a problem with
something, tell someone! They will want to help you, and you will feel a lot
better having people to support you. Don't be afraid to speak up.
If you are unsure how to do something, just ask. Most people are happy to
explain how things work to newcomers. If you are nervous about asking a
stranger, than ask one of the staff at Talent International Institute. We are
always happy to help.
Adjusting to a new culture can be difficult and frustrating, but it can also be a
wonderful, thought provoking time of your life during which you will grow as a
person. Living in a foreign country will open new doors, introduce you to new
ways of thinking, and give you the opportunity to make life-long friends.
REMEMBER: All international students share in what you are going through; you
are not alone. Even more importantly, it is only a matter of time before you are
adjusted and comfortable in your new home.
29 updated on 17 January 2019Healthcare:
If you are in need of medical attention during your stay in
Dunedin, there are many possible healthcare providers. Talent
International Institute is happy to refer you to a general
practitioner or you can consult your phone book. For After
Hours or Emergency Care:
The Urgent Doctors’ Clinic and the Urgent Pharmacy/Chemist:
open from 8am to 10pm, 7 days a week.
Located at 18 Filleul St, Dunedin, 9016
(03) 479 2900
Urgent Pharmacy Phone (03) 477-6344
Dunedin Hospital Emergency Department, 201 Great King Street -
03 474 0999
For Family Planning and Reproductive/ Sexual Health: Family
Planning Clinic: Located at 95 Hanover Street, 2nd Floor.
(Next floor up from Talent International Institute)- 03-477
5850
Accommodation:
Homestay
This is an excellent way to experience New Zealand culture. If you decide to
Homestay, you will live with a New Zealand family, who will help you introduce
you to New Zealand and Dunedin. They will provide a furnished room, food and
laundry as well as lots of information about your new surroundings. Talent
International Institute is happy to set up a Homestay for you. All of our
Homestay families speak English as a first language, and it can be a wonderful
way to improve your English.
The costs for Homestay accommodation are as follows:
Christchurch Branch Dunedin Branch
Estimated Placement Fee: $150 (paid once) Estimated Placement Fee: $150(paid once)
Estimated Weekly Fee: $300 Estimated Weekly Fee: $335
Halal Food: Extra $25 Halal Food: Extra $25
Airport Pick up:$50 Airport Pick up:$50
Second time of changing accommodation Second time of changing accommodation
fee :$100 fee :$100
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