2019 UPS Domestic Rate and Service Guide - Daily Rates Malaysia E ective November 18, 2018 - UPS.com

 
2019 UPS Domestic        ®

Rate and Service Guide
Daily Rates
Malaysia
Effective November 18, 2018
1

Area of Service

                                                                                                                                                         Area of Service
West Malaysia – Area of Service within Peninsular

   FEDERAL TERRITORY            Sungai Rambai                     Temangan                          Intan                       Banting
Kuala Lumpur                    Sungai Udang                      Tanah Merah                       Jeram                       Batang Berjuntai
Labuan                          Tanjong Kling                     Tumpat                            Kampar                      Batang Kali
Putrajaya                                                                                           Kampong Gajah               Batu 9 Cheras
                                     NEGERI SEMBILAN                  PAHANG                        Kampong Kepayang            Batu Arang
    JOHOR                       Seremban                          Kuantan                           Kamunting                   Batu Caves
Johor Bahru                     Bahau                             Bandar Pusat Jengka               Kuala Kangsar               Beranang
Ayer Hitam                      Bandar Baru Serting               Benta                             Kuala Kurau                 Behrang
Bakri                           Batu Kikir                        Bentong                           Kuala Sepetang              Bukit Rotan
Batu Anam                       Gemas                             Cameron Highlands                 Lahat                       Cyberjaya
Batu Pahat                      Gemencheh                         Genting Highlands                 Lambor Kanan                Dengkil
Bekok                           Johol                             Jerantut                          Langkap                     Hulu Langat
Benut                           Juasseh                           Karak                             Lumut                       Jenjarom
Bukit Gambir                    Kuala Pilah                       Kuala Lipis                       Maliam Nawar                Jeram
Bukit Pasir                     Labu                              Kuala Rompin                      Mamban Diawan               Kajang
Chaah                           Lenggang                          Lanchang                          Manong                      Kapar
Endau                           Linggi                            Maran                             Matang                      Kerling
Gelang Patah                    Mantin                            Mentakab                          Menglembu                   Klang
Gerisik                         Nilai                             Pekan                             Padang Rengas               KLIA
Jementah                        Pedas                             Raub                              Pangkor                     Kota Kemuning
Kahang                          Port Dickson                      Tanah Rata                        Pantai Remis                Kuala Kubu Bahru
Kg Kenangan Tun Dr Ismail       Rembau                            Temerloh                          Parit                       Kuala Selangor
Kluang                          Rompin                                                              Parit Buntar                Pelabuhan Klang
Kota Tinggi                     Seri Menanti                          PENANG                        Pengkalan Hulu              Petaling Jaya
Kukup                           Siliau                            Pulau Pinang                      Sauk                        Puchong
Kulai                           Titi                              Ayer Itam                         Selama                      Pulau Carey
Labis                                                             Balik Pulau                       Selekoh                     Pulau Indah
Layang-Layang                       KEDAH                         Batu Ferringghi                   Seri Manjong                Pulau Ketam
Masai                           Alor Setar                        Batu Maung                        Simpang                     Putrajaya
Mersing                         Baling                            Bayan Lepas                       Simpang Ampat               Rasa
Muar                            Bandar Baharu                     Bukit Mertajam                    Sitiawan                    Rawang
Pagoh                           Bedong                            Butterworth                       Slim River                  Sabak Bernam
Panchor                         Bukit Kayu Hitam                  George Town                       Sungai Siput                Sekinchan
Parit Jawa                      Gurun                             Kepala Batas                      Sungai Sumun                Semenyih
Parit Raja                      Jitra                             Kubang Semang                     Sungkai                     Sepang
Parit Sulong                    Karangan                          Nibong Tebal                      Taiping                     Serdang
Pasir Gudang                    Kota Sarang                       Penaga                            Tanjung Malim               Serendah
Pekan Nanas                     Kuala Kedah                       Perai                             Tanjung Piandang            Seri Kembangan
Pengerang                       Kuala Ketil                       Permatang Jauh                    Tanjung Rambutan            Sungai Ayer Tawar
Pontian                         Kulim                             Simpang Empat                     Tanjung Tualang             Sungai Buloh
Rengam                          Kupang                            Sungai Jawi                       Tapah                       Tanjong Karang
Rengit                          Langkawi                          Tanjung Bungah                    Tapah Road                  Tanjong Sepat
Segamat                         Lunas                             Tasek Gelugor                     Teluk Intan                 Telok Panglima Garang
Semerah                         Merbok                            Universiti Sains M’sia            Temoh                       Universiti Putra M’sia
Senai                           Pendang                                                             TLDM Lumut
Senggarang                      Sik                                  PERAK                          Trolak                           TERENGGANU
Seri Gudang                     Sungai Petani                     Ipoh                              Trong                       Kuala Terengganu
Simpan Rengam                   Universiti Utara M’sia            Ayer Tawar                        Tronoh                      Ajil
Skudai                          Yan                               Bagan Datoh                       Ulu Kinta                   Al Muktafi Billah Shah
Sungai Mati                                                       Bagan Serai                                                   Bukit Besi
Tangkak                              KELANTAN                     Batu Gejah                           PERLIS                   Cukai
Ulu Tiram                       Kota Bahru                        Batu Kurau                        Kangsar                     Dungun
Yong Peng                       Ayer Lanas                        Behrang Stesen                    Arau                        Jerteh
                                Bachok                            Berus                             Kaki Bukit                  Kampung Raja
    MELAKA                      Dabong                            Bidor                             Kuala Perlis                Kemasek
Alor Gajah                      Gua Musang                        Bota                              Mata Ayer                   Kerteh
Asahan                          Jeli                              Changkat Jering                   Padang Besar                Kijal
Bemban                          Kuala Krai                        Chemor                            Simpang Ampat               Kuala Berang
Durian Tunggal                  Machang                           Chenderong Balai                                              Kuala Besut
Jasin                           Melor                             Enggor                               SELANGOR                 Marang
Kuala Sungai Baru               Pasir Mas                         Frasers Hill                      Shah Alam                   Paka
Lubok Cina                      Pasir Puteh                       Gopeng                            Ampang                      Permaisuri
Masjid Tanah                    Pulai Chondong                    Gerik                             Balakong
Merlimau                        Rantau Panjang                    Hutan Melintang                   Bandar Baru Bangi
Selandar

East Malaysia – Area of Service with Sabah & Sarawak
    SABAH                   Menumbok                         SARAWAK               Kapit                     Serian
Kota Kinabalu               Pamol                        Kuching                   Kota Samarahan            Sibu
Beaufort                    Papar                        Asajaya                   Lawas                     Song
Beluran                     Penampang                    Balingian                 Limbang                   Sri Aman
Bongawan                    Ranau                        Baram                     Lingga                    Tanjung Kidurong
Kota Belud                  Sandakan                     Bau                       Long Lama
Kota Marudu                 Semporna                     Bekenu                    Lundu
Kuala Penyu                 Sipitang                     Betong                    Matu
Kudat                       Tambunan                     Bintanggor                Miri
Kunak                       Tamparuli                    Bintulu                   Mukah
Lahat Datu                  Tawau                        Dalat                     Roban
Likas                       Tenom                        Kabong                    Saratok
Mambakut                    Tuaran                       Kanowit                   Sarikei
2

Domestic Zone Chart

                                                                                                     Domestic Zone Chart
 Origin/Destination
    Start             End               Interpretation        Start         End     Interpretation
    02501             04999             WM Non - Metro       32801          32999   WM Non - Metro
    06661             06999             WM Non - Metro       33701          33999   WM Non - Metro
    07001             07999             WM Non - Metro       34901          34999   WM Non - Metro
    08101             08399             WM Non - Metro       35901          35999   WM Non - Metro
    08401             08599             WM Non - Metro       36101          36399   WM Non - Metro
    08601             08999             WM Non - Metro       36401          36699   WM Non - Metro
    09011             09399             WM Non - Metro       36801          39999   WM Non - Metro
    09401             09599             WM Non - Metro       44501          44999   WM Non - Metro
    09601             09999             WM Non - Metro       72000          72999   WM Non - Metro
    16151             19999             WM Non - Metro       73001          74999   WM Non - Metro
    21611             22999             WM Non - Metro       76500          76999   WM Non - Metro
    23001             23999             WM Non - Metro       77001          77199   WM Non - Metro
    24301             24999             WM Non - Metro       77201          77299   WM Non - Metro
    26251             26599             WM Non - Metro       77401          77999   WM Non - Metro
    26700             27599             WM Non - Metro       78301          79999   WM Non - Metro
    27601             27999             WM Non - Metro       82201          82999   WM Non - Metro
    28001             28399             WM Non - Metro       83800          83999   WM Non - Metro
    28401             28599             WM Non - Metro       85011          85299   WM Non - Metro
    28601             28699             WM Non - Metro       85301          85999   WM Non - Metro
    28701             29999             WM Non - Metro       86500          86999   WM Non - Metro
    31651             31749             WM Non - Metro       87000          99999        EM
    31951             31999             WM Non - Metro   All Other Points             WM Metro

    West Malaysia (WM)                                       Zone
    From WM Metro to WM Metro                                Zone 1
    From WM Metro to WM Non-Metro                            Zone 2
    From WM Metro to EM                                      Zone 3
    From WM Non-Metro to WM Metro                            Zone 2
    From WM Non-Metro to WM Non-Metro                        Zone 4
    From WM Non-Metro to EM                                  Zone 5

    East Malaysia (EM)                                       Zone
    From EM to WM Metro                                      Zone 3
    From EM to WM Non-Metro                                  Zone 5
    From EM to EM                                            Zone 6
3

 Determine the Weight and Size

                                                                                                                                                                           Weight and Size
                                                                                                                                                                           Determine the
 UPS Express Services

 Billable Weight:                               Step 1                                        Step 3
 Actual or Dimensional?                         Determine the Actual Weight:                  Determine the Shipment Weight:
 Determining which weight to use in             Use a scale to determine the weight of        Rates for multiple-piece shipments**,
 calculating your rate requires that            the package. Increase fractions of a weight   which include UPS Express Paks and
 you determine which rule applies.              to the next half kilogram.                    packages shipped to a single receiver
 Different rules apply depending on                                                           on the same day, are based on the
 the service selected.                          Step 2                                        total shipment weight of an individual
                                                Determine the Dimensional Weight*:            shipment. This means substantial
 Actual weight is the weight of the package     Calculate the cubic size by multiplying       savings over single-piece rates.
 rounded up to the next half kilogram.          the length by the width and by the            To determine a shipment’s total billable
                                                height (each rounded off to the nearest       weight, use the greater of each
 Dimensional weight considers density,          whole centimetre) of each package.            package’s actual or dimensional weight.
 which is the amount of space a package
 occupies in relation to its actual weight.     Divide the cubic size of the package          Additional Information:
                                                by 5,000 to determine the dimensional         Weight and Size Limits
 Billable weight is the weight used to          weight in kilograms. Increase fractions       • Maximum weight per package
 calculate the rate. The billable weight will   of a weight to the next half kilogram.          is 70 kg.
 be the greater of the package’s actual or
 dimensional weight.                                                                          • Maximum length per package
                                                 Dimensional Weight              LxWxH          is 274 cm.
                                                    in Kilograms         =
 Note:                                                                            5,000       • Maximum size per package
 Packages that exceed UPS weight and size                                                       is 419 cm in length and
 limit are not accepted for transportation.     L = Length in centimetres                       girth [(2 x width) +
 Contact our Customer Service                   W = Width in centimetres                        (2 x height)] combined.
 Representatives for details.                   H = Height in centimetres
                                                                                              • There is no limit to the total
                                                                                                shipment weight or number of
 Irregularly-shaped Packages
                                                                                                packages in a shipment.
 Measure boxes or containers that are not
 rectangular to determine dimensional
 weight and whether the package is within                                         H
 maximum limits.

 Treat the irregularly-shaped package as if
 it is in a regular rectangular box.               L                         W
 Measure the length, width and height of
 the package from its extreme points.
                                                                                                                                         * For import shipments, use
                                                                                                                                           the origin country unit of
                                                                                                                                           measure and dimensional
                                                                                                                                           factor to calculate the
                    Leng                                                                                                                   dimensional weight.
                         th
Height

                                                                                                                                            Dimensional weight
                                                                                                                                            applies to all international
                                                                                                                                            and domestic shipments
                                                                                                                                            except shipments using
                                                                                                                                            UPS Express Envelope,
                                  dth                                                                                                       UPS 10 KG Box® and
                               Wi                                                                                                           UPS 25 KG Box®.

                                                                                                                                         ** Multiple-piece shipment
                                                                                                                                            refers to a shipment
                                                                                                                                            consisting of packages and/
                                                                                                                                            or documents
                                                                                                                                            sent via a single
                                                                                                                                            waybill number.

                                                                                                                                         Future Changes –
                                                                                                                                         Rates, charges, service
                                                                                                                                         explanation, and services
                                                                                                                                         are subject to change
                                                                                                                                         without prior notice.
4

Services with Additional Charges

                                                                                                                                                                             Additional Charges
                                                                                                                                                                               Services with
Contractual

UPS FTZ Facilitator®                        Dangerous Goods                                     Surcharge for Non-Compliance
With UPS FTZ Facilitator, importers and     Dangerous goods are articles or                     UPS will, at its sole discretion, charge
exporters have the ability to use UPS to    substances which are capable of                     a surcharge of MYR22.20 per package
transport shipments in-bond to and from     posing a significant risk to health,                or MYR238 per shipment, whichever
a global Free/Foreign Trade Zone (FTZ).     safety or property if not handled                   is higher, for any costs, expenses,
This service is available for shipments     and shipped in a proper manner.                     damages or losses, including but not
using UPS Express Saver®.                   There are various laws, regulations                 limited to the expense of returning
                                            and rules governing the transportation              the shipment to Shipper and any
This contractual, fee-based service         of dangerous goods in Malaysia.                     additional administrative cost
allows the shipment of goods to move                                                            incurred by UPS in connection with
to or from an FTZ without using other       UPS offers a contractual service which              any incidence of non-compliance+.
transportation providers. Using UPS         ensures that your dangerous goods                   This surcharge is without prejudice        * Accessible Dangerous
                                                                                                to any other relief or remedy UPS is         Goods: Class 1.4 Explosives,
as a single source enables importers        shipments are handled and shipped
                                                                                                                                             Class 2.1 Flammable Gas,
and exporters to increase visibility        in accordance with domestic regulations.            entitled to.                                 Class 2.2 Non-Flammable
and tracking, and reduce the                The accessible* and inaccessible**                                                               Gas in Cargo Aircraft Only
chance for errors and costs                 classification applies, depending on                                                             (CAO) quantities, Class
                                                                                                                                             3 Flammable Liquid,
associated with utilising multiple          Dangerous Goods class.                                                                           Class 4 Flammable Solid,
transportation providers.                                                                                                                    Dangerous When Wet,
                                            Surcharge applies as follows:                                                                    Class 5 Oxidisers and
Importers will choose UPS FTZ Facilitator                                                                                                    Organic Peroxides and
                                                                                                                                             Class 8 Corrosives.
to direct shipments to be delivered,         Type of                     Surcharge
in-bond, to a designated FTZ rather than     Service                (whichever is greater)                                                 ** Inaccessible Dangerous
being cleared through customs. The fee                                                                                                        Goods: Class 2.2 Non-
                                                                  Accessible     Inaccessible                                                 Flammable Gas in
for this service is MYR280 per shipment.                                                                                                      Passenger (PAX) and
                                                                  Dangerous       Dangerous
                                                                                                                                              Limited (LQ) quantities,
                                                                   Goods            Goods
Exporters will choose UPS FTZ Facilitator                                                                                                     Class 6 Toxic and Infectious
to ship goods in-bond from an FTZ to an      • UPS Express      MYR357 per      MYR238 per                                                    Substances, Class 7
                                               Saver            shipment or     shipment or                                                   Radioactive Material and
international destination. The fee for                                                                                                        Class 9 Miscellaneous
this service is MYR280 per shipment.                            MYR33.30 per    MYR22.20 per
                                                                                                                                              Dangerous Substances.
                                                                package         package
                                                                                                                                           + “Non-compliance”
                                                                                                                                             shall include but not
                                                                                                                                             be limited to (a) non-
                                            For a detailed listing of UPS acceptable                                                         compliance with any UPS
                                            classes and commodities of dangerous                                                             shipping requirements or
                                            goods, please contact our Customer                                                               procedures; and (b) any
                                                                                                                                             mis-declaration, under-
                                            Service Representatives.
                                                                                                                                             declaration and falsification
                                                                                                                                             made; and (c) any breach
                                                                                                                                             of or non-compliance
                                                                                                                                             with applicable UPS
                                                                                                                                             instructions in relation to
                                                                                                                                             packing, labelling, marking,
                                                                                                                                             handling, declaration and
                                                                                                                                             documentation and any
                                                                                                                                             process, in connection
                                                                                                                                             with and applicable to the
                                                                                                                                             content of the shipments.

                                                                                                                                           Note:
                                                                                                                                           Conditions and restrictions,
                                                                                                                                           including the UPS Terms
                                                                                                                                           and Conditions of Service,
                                                                                                                                           apply. For details, please
                                                                                                                                           contact our Customer
                                                                                                                                           Service Representatives
                                                                                                                                           or refer to ups.com®.

                                                                                                                                           Future Changes –
                                                                                                                                           Rates, charges, service
                                                                                                                                           explanation, and services
                                                                                                                                           are subject to change without
                                                                                                                                           prior notice.
5

Services with Additional Charges

                                                                                                                                                                     Additional Charges
                                                                                                                                                                       Services with
Non-Contractual

Domestic Freight Collect (DFC)                   Undeliverable Package                     Electronic Return Label
There is no charge for convenient option         Return Charge                             UPS e-mails the label upon your request
of Freight Collect billing but this service is   Shipments refused by the consignee,       to your customer, who then prints the
only available to Credit Shipper and Credit      or which for any other reason cannot      label and applies it to the package.
Consignee only. For DFC shipment, the            be delivered, will be held, and UPS       Fee: MYR5.10
shipper must quote their export credit           will attempt to contact the shipper for
account number only.                             further instructions, including return.   Print and Mail Return Label
                                                 Applicable transportation costs plus a    UPS prints the label upon your request
Declared Value Charge                            MYR32.60 surcharge per undeliverable      and mails it to your customer, who
For each shipment over MYR345, you may           shipment apply to any return, at the      applies the label to the package.
purchase additional coverage against loss        shipper’s expense.                        Fee: MYR9.40
or damage at MYR7.20 for each additional
MYR345 or fraction thereof. Charges              UPS Returns®*                             Direct Delivery Only
for declared value can be billed to the          To meet a range of reverse logistics      Direct Delivery Only shipments are only
shipper, the receiver, or to a third party.      needs and simplify the process of         delivered to the address on the shipping
                                                 collecting customer returns, UPS          label and may not be rerouted, redirected
Saturday Delivery                                offers a variety of returns services.     or delivered to an alternate address. The
Delivery of shipments is available at            You generate a return label for your      shipments are eligible for Hold for Pickup
an additional charge of MYR41.80 for each        customer, or UPS provides your            at UPS Customer Centre, Reschedule
UPS Express Envelope or each shipment            customer with a label via e-mail          Delivery and Return to Sender. This service
of UPS Express Paks and packages.                or mail. The UPS Returns services         is available for residential and commercial
This charge will be billed to the party          available are:                            shipments. A fee of MYR6.60 applies to
who bears the shipping charges.                                                            each package in the shipment.
                                                 Print Return Label
                                                 You generate the label and include it
                                                 in an outbound shipment or distribute
                                                 separately to your customer, who then
                                                 applies the label to the package.
                                                 Fee: MYR3.40

                                                                                                                                     * Only available for
                                                                                                                                       customers using a UPS
                                                                                                                                       compliant shipping
                                                                                                                                       system that produces a
                                                                                                                                       smart label.

                                                                                                                                     Note:
                                                                                                                                     Conditions and restrictions,
                                                                                                                                     including the UPS Terms
                                                                                                                                     and Conditions of Service,
                                                                                                                                     apply. For details, please
                                                                                                                                     contact our Customer
                                                                                                                                     Service Representatives
                                                                                                                                     or refer to ups.com®.

                                                                                                                                     Future Changes –
                                                                                                                                     Rates, charges, service
                                                                                                                                     explanation, and services
                                                                                                                                     are subject to change without
                                                                                                                                     prior notice.
6

                                                                                                                                                                      Accessorial Charges
Other Additional Charges

Additional Handling Charge+                  Large Package Surcharge -                  Currency Conversion
An additional handling charge of             Minimum Billable Weight (MBW)              Charges to a payer’s account in a foreign
MYR19.30 per package will apply to the       A package is considered a “Large           currency will be converted to the payer’s
following:                                   Package” when its length plus girth        currency using a weekly exchange rate
• Any article that is not fully encased      [(2 x width) + (2 x height)] combined      secured through Major Money Centre
  in corrugated cardboard, including         exceeds 330 cm, but does not exceed        Banks, plus an exchange fee equal to
  but not limited to metal, wood, hard       the maximum UPS size of 419 cm.            0.75% of the amount converted.
  plastic, soft plastic (e.g. plastic bag)
  or expanded polystyrene foam (e.g.         Large Packages are subject to a            Address Correction
  styrofoam).                                minimum billable weight of 40 kg,          An additional charge of MYR38 per
                                             at a surcharge of MYR167.20 per package.   package or a maximum of MYR134 per
• Any cylindrical item, such as a barrel,
                                                                                        shipment may be billed to the shipper
  drum, pail, or tyre, that is not fully
                                             An Additional Handling Charge will         for unsuccessful delivery because of an
  encased in a corrugated cardboard
                                             not be assessed when a Large Package       incorrect address, or if addressed to a
  shipping container
                                             Surcharge is applied.                      P.O. Box.
• Any package with the longest side
  exceeding 122 cm or its second longest     Over Maximum Limits Fee                    Extended Area Surcharge
  side exceeding 76 cm                       UPS small package services do not          UPS provides a collection delivery
• Any package with an actual weight          accept shipments exceeding the following   service in extended areas as well as
  greater than 32 kg                         weight and dimensions. If in UPS’s         urban areas. An additional charge of
• Each package in a shipment where the       discretion, UPS does accept shipments      MYR78 per shipment or MYR1.70 per
  average weight per package is greater      exceeding these maximum limits, an Over    kg applies, whichever is greater, for
  than 32 kg and the weight for each         Maximum Limits Fee of MYR167.20 per        shipments collected or delivered in
  package is not specified on the source     package will apply to the following:       an extended area. For a copy of the
  document or the UPS automated              • Maximum weight per package               Extended Area Surcharge points, please
  shipping system used                         of 70 kg                                 download from ups.com/my.
                                             • Maximum length per package
                                                                                        Remote Area Surcharge
Look-up Surcharge                              of 274 cm
                                                                                        A charge of MYR88.60 per shipment or
For every shipment with a missing or         • Maximum size per package of 419 cm       MYR1.90 per kg applies, whichever is
invalid account number, for the bill-to        in length and girth [(2 x width) +       greater, for delivery to or collection from
party, UPS will perform a “look-up” by         (2 x height)] combined                   an area beyond UPS extended areas
tracing the correct account number or
                                                                                        which are less accessible for pickups
creating a temporary account to bill the
                                                                                        and deliveries. For a copy of the Remote
consignee or third party. A fee of MYR10
                                                                                        Area Surcharge points, please download
per shipment will be billed to the shipper
                                                                                        from ups.com/my.
for every “look-up” service performed.

                                                                                                                                      + UPS also reserves the
                                                                                                                                        right to assess the
                                                                                                                                        Additional Handling
                                                                                                                                        Charge for any package
                                                                                                                                        that, in UPS’s sole
                                                                                                                                        discretion, requires
                                                                                                                                        special handling.

                                                                                                                                      Note:
                                                                                                                                      Conditions and restrictions,
                                                                                                                                      including the UPS Terms
                                                                                                                                      and Conditions of Service,
                                                                                                                                      apply. For details, please
                                                                                                                                      contact our Customer
                                                                                                                                      Service Representatives
                                                                                                                                      or refer to ups.com®.

                                                                                                                                      Future Changes –
                                                                                                                                      Rates, charges, service
                                                                                                                                      explanation, and services
                                                                                                                                      are subject to change without
                                                                                                                                      prior notice.
7

Accessorial Charges

                                                                                                                       Accessorial Charges
Bill Receiver/Freight Collect                UPS Carbon Neutral*
Refusal Fee                                  Offset the climate impact of your
An account number is invalid if it is not    shipping with UPS carbon neutral.
the correct account number for the bill-to   When you select UPS carbon neutral
party, or if it is the account number        during shipment preparation UPS will
for a consignee or third party who fails     purchase offsets to mitigate the carbon
to pay the shipping charges. A fee of        (CO2) emissions associated with the
MYR38.50 per shipment will be charged        transport of your shipment.
for all shipments with an invalid account    Fee: MYR2.60 per package
number.

Fuel Surcharge
For information on prevailing fuel
surcharges, please refer to ups.com®.

Delivery Confirmation Signature
Required and Delivery Confirmation
Adult Signature Required
UPS Delivery Confirmation* services
are available prior to the release of
your shipment.

Both services will require the UPS
service provider to request for a
consignee’s signature before the
delivery of the shipment. However,
with the Delivery Confirmation
Adult Signature Required service,
only an adult (at least 18 years old**)
consignee signature will secure the
release of the shipment.

A surcharge of MYR8.80 and MYR14.30
per shipment will be imposed for
Delivery Confirmation Signature
Required service and Delivery
Confirmation Adult Signature Required
                                                                                       * Only available for
service respectively.                                                                    customers using a UPS
                                                                                         compliant shipping
                                                                                         system that produces a
                                                                                         smart label.

                                                                                       ** UPS is not liable for
                                                                                          inaccurate age
                                                                                          assessment as this is
                                                                                          solely determined at
                                                                                          the discretion of the
                                                                                          UPS service provider.

                                                                                       Note:
                                                                                       Conditions and restrictions,
                                                                                       including the UPS Terms
                                                                                       and Conditions of Service,
                                                                                       apply. For details, please
                                                                                       contact our Customer
                                                                                       Service Representatives
                                                                                       or refer to ups.com®.

                                                                                       Future Changes –
                                                                                       Rates, charges, service
                                                                                       explanation, and services
                                                                                       are subject to change without
                                                                                       prior notice.
8

Domestic - UPS Express Saver®

                                                                                                                                     Express Saver Rates
Rates shown are in Malaysian Ringgit.

  Shipment      Zone       Zone         Zone    Zone     Zone     Zone     UPS Express Saver™
  Weight (kg)     1          2            3       4        5        6      For an economical alternative to
   Envelope     22.20     24.40         30.90   37.30    39.60    40.90    UPS Worldwide Express Saver provides
      0.5       22.20     24.40         30.90   37.30    39.60    40.90
                                                                           money-back guaranteed* delivery
      1.0       26.80     33.90         44.70
                                                                           by end-of-day.
                                                56.10    60.70    64.30
      1.5       34.90     42.00         65.30   75.10    81.60    87.50
      2.0       44.20     50.20         85.80   93.10    102.50   110.90
      2.5       53.70     58.30     106.40      111.10   123.70   134.30
      3.0       59.50     65.30     120.20      124.50   137.60   145.80
      3.5       65.30     72.40     133.90      137.90   151.60   157.50
      4.0       71.00     79.20     147.60      151.40   165.70   169.20
      4.5       77.10     86.30     161.30      164.90   179.60   183.10
      5.0       82.80     93.40     175.00      178.40   193.60   197.20
      5.5       89.80     100.40    188.80      191.80   207.60   211.00
      6.0       96.80     107.30    202.60      205.20   221.60   225.10
      6.5       103.90    114.20    216.20      218.70   235.70   239.20
      7.0       110.90    121.30    229.90      232.20   249.60   253.10
      7.5       117.80    128.30    243.70      245.70   263.60   267.20
      8.0       124.80    132.90    254.00      256.90   275.30   281.00
      8.5       131.90    137.60    264.30      268.00   286.90   295.00
      9.0       138.70    142.40    274.60      279.30   298.70   306.80
      9.5       145.80    147.10    284.90      290.50   310.20   318.40
     10.0       152.80    152.90    295.20      301.70   321.90   330.10
     10.5       156.30    157.50    304.30      310.70   331.20   339.50
     11.0       159.70    162.10    313.40      319.70   340.60   348.70
     11.5       163.40    166.80    322.60      328.70   350.00   358.10
     12.0       166.80    171.50    331.70      337.50   359.20   367.40
     12.5       170.40    176.10    340.90      346.60   368.70   376.80
     13.0       176.10    178.50    350.10      355.50   377.80   386.00
     13.5       180.90    181.20    359.20      364.60   387.30   395.50
     14.0       185.50    185.70    368.40      373.50   396.60   404.80
     14.5       190.20    190.30    377.50      382.50   405.90   414.10
     15.0       194.80    194.90    386.60      391.50   415.30   423.40
     15.5       198.30    199.50    395.90      400.30   424.50   431.60
     16.0       201.90    204.30    404.90      409.40   434.00   439.70
     16.5       205.30    208.70    411.90      418.30   443.20   447.80
     17.0       208.70    213.40    418.70      427.30   452.50   456.00
     17.5       212.40    218.10    425.60      436.30   461.90   464.20
     18.0       215.80    222.80    432.50      445.30   471.20   472.50
     18.5       219.20    227.40    439.20      452.00   478.20   480.60
     19.0       222.80    232.10    446.10      458.80   485.30   488.70
     19.5       226.30    236.80    453.00      465.50   492.30   496.90
     20.0       229.70    241.50    459.90      472.10   499.20   505.00   * Conditions and restrictions, including the UPS Terms
     20.5       234.40    246.10    466.70      478.90   506.30   513.10     and Conditions of Service, apply. For details, please
     21.0       239.20    250.80    473.60      485.60   513.10   521.40     contact our Customer Service Representatives or
                                                                             refer to ups.com®.
     21.5       243.80    255.50    480.50      492.40   520.20   529.50
     22.0       248.50    261.20    487.40      499.20   527.30   537.70   + There is no limit on the weight or number of pages
     22.5       253.10    267.10    494.30      505.80   534.10   544.80     you can enclose in an Express Envelope when
                                                                             shipping via UPS Express Saver® service.
     23.0       256.60    272.90    501.00      512.60   541.20   551.70
     23.5       261.20    278.70    507.90      519.30   548.20   558.70   Note:
     24.0       265.90    284.60    514.80      526.10   555.30   565.80   Future Changes –
                                                                           Rates, charges, service explanation, and services are
     24.5       270.60    290.50    521.60      532.80   562.30   572.60   subject to change without prior notice.
     25.0       275.30    296.30    528.60      539.40   569.20   579.70
9

Rates shown are in Malaysian Ringgit.

                                                                                                                                       Express Saver Rates
(Continued)
    Shipment          Zone       Zone    Zone     Zone     Zone     Zone
    Weight (kg)         1          2       3        4        5        6
        25.5          280.00    301.00   535.30   546.20   576.30   586.80
        26.0          284.60    304.40   542.20   552.90   583.10   588.00
        26.5          289.20    307.80   549.20   559.70   590.20   595.00
        27.0          294.00    311.50   556.00   566.40   597.30   601.80
        27.5          298.70    314.90   562.90   573.10   604.10   608.80
        28.0          303.30    318.40   569.60   579.90   611.20   615.70
        28.5          307.80    321.90   576.50   586.60   618.20   622.60
        29.0          312.50    325.50   583.40   593.40   625.20   629.60
        29.5          317.30    329.00   590.30   600.00   632.20   636.40   * Conditions and restrictions, including the UPS Terms
        30.0          321.90    332.50   597.20   606.70   639.20   643.40     and Conditions of Service, apply. For details, please
                                                                               contact our Customer Service Representatives or
        30.5          326.60    335.90   603.90   613.50   646.30   650.40     refer to ups.com®.
        31.0          331.20    339.50   610.90   620.20   653.10   657.30
                                                                             + There is no limit on the weight or number of pages
        31.5          335.90    342.90   617.80   627.00   660.20   664.40
                                                                               you can enclose in an Express Envelope when
  + 31.5 Multiplier                                                            shipping via UPS Express Saver® service.
                      10.60      10.80   19.60    19.90    20.90    21.00
       per kg
      Min Rate        335.90    342.90   617.80   627.00   660.20   664.40   Note:
                                                                             Future Changes –
                                                                             Rates, charges, service explanation, and services are
                                                                             subject to change without prior notice.
10

                                                                                                                                                                           Terms and Conditions
Terms and Conditions of Service

                                                                                                                                                                                of Service
Effective November 18, 2018

United Parcel Service, which for purposes of these Terms and Conditions              (ii) No service shall be rendered in the transportation of any packages or articles
shall mean the United Parcel Service entity operating in Malaysia                         with a value in excess of USD 50,000 (or the local currency equivalent). No
(“UPS”) which is engaged in the transportation of small packages (including               service shall be rendered in the transportation of any shipment containing
“Express Envelopes”) and services incidental or additional thereto. All                   jewelry (not including costume jewelry) with a value of more than USD
shipments are subject to the terms and conditions contained in the UPS Rate               500 per package (or the local currency equivalent), except that if any such
and Service Guide (stated at ups.com ® and maintained at local UPS offices,               shipment is tendered from eligible origins to eligible destinations set forth
the UPS source document for each shipment, and those prescribed by the                    at ups.com/jewelry, the shipment value may exceed USD 500 but shall not
applicable law of the jurisdiction where the shipment originates.                         be more than USD 2,500 per package (or the local currency equivalent).

“Shipper” refers to the party contracting with UPS for services.                     (iii) No service shall be rendered in the transportation of packages containing
                                                                                     		 any prohibited article listed on the UPS website (ups.com ®), including,
There are no stopping places agreed upon at the time of tender of the shipment,      		 but not limited to, articles of unusual value (such as coins, currency,
and UPS reserves the right to route the shipment in any way UPS deems appropriate.         postage stamps, negotiable instruments (except checks), money orders,
                                                                                           unset precious stones, industrial diamonds), and dangerous goods. Refer
UPS may engage subcontractors to perform services and contracts both on its          		 to UPS Rate and Service Guide for more information about dangerous goods.
own behalf and on behalf of its servants, agents and subcontractors each of                Under applicable law, certain goods may only be transported under prescribed
whom shall have the benefit of these terms. No such party has the authority                conditions.
to waive or vary any of these terms. All packages covered under a single UPS
Waybill/consignment note (the “UPS Waybill”) shall be considered a single            (iv) UPS does not regularly provide service for packages containing live
shipment. A shipment may be carried via any intermediate stopping places that        		 animals. UPS will only accept live animal shipments on an exception
UPS deems appropriate.                                                               		 basis. Transportation for packages containing live animals is limited, must
                                                                                     		 be prearranged, and as with all other packages, will be provided only
Unless otherwise agreed in writing prior to the tender of the shipment,              		 according to the terms and conditions contained in the UPS Rate and
the service to be provided by UPS is limited to the pickup, transportation,          		Service Guide.
and delivery of the shipment. The shipper acknowledges that shipments will be
consolidated with those of other shippers for transport and that UPS may not         (v)   UPS does not provide a protective service for the transportation of
monitor the inbound and outbound movement of individual shipments at all             		    perishable commodities or commodities requiring protection from heat or
handling centers.                                                                    		    cold. Such commodities will be accepted for transportation solely at the
                                                                                     		    shipper’s risk for any damage arising from the transportation.
Commodities Handled and Restrictions on Service
UPS offers transportation of general commodities, as usually defined, subject to     (vi) No service shall be rendered in the transportation of any shipment which
the following restrictions:                                                          		 is prohibited by applicable law or regulations in Malaysia, or which UPS may
                                                                                          determine, in its sole discretion, to be so prohibited.
(i) No service shall be rendered in the transportation of any packages or
    articles with an actual weight of more than 70 kilograms (or 150 lbs)            The shipper shall be responsible for the accuracy and completeness of the
    or exceed 274 centimeters (or 108 inches) in length or a total of 419            particulars inserted in the Waybill and for ensuring that all packages set out
    centimeters (or 165 inches) in length and girth combined.                        adequate contact details for the shipper and receiver of the package and
                                                                                     that they are so packed, marked and labeled, their contents so described and
                                                                                     classified and are accompanied by such documentation as may (in each case)
                                                                                     be necessary to make them suitable for transportation and to comply with the
                                                                                     requirements of the effective Rate and Service Guide and applicable law.
11

     Terms and Conditions of Service
     Effective November 18, 2018

     (Continued)

     Large Package Surcharge                                                                    Timely Upload of PLD
     An additional charge applies for packages that are considered large. A package             The Shipper must provide Timely Upload of Package Level Detail (“PLD”) to UPS. If
     is considered a “Large Package” when its length plus girth [(2 X width) + (2 X             timely upload of PLD is not provided, certain UPS services are unavailable, including
     height)] combined exceeds 330 centimeters (130 inches), but does not exceed the            but not limited to Service Guarantee. Timely Upload of PLD as use in these Terms
     maximum UPS size of 419 centimeters (165 inches). Large Packages shipped are               refers to the electronic transmission of all applicable PLD information to UPS at or
     subject to a minimum billable weight of 40 kilograms (90 pounds).                          before the time that Shipments are tendered to UPS. PLD includes, but is not limited
                                                                                                to, Consignee’s full name, complete delivery address, and Shipment dimensions and
     An Additional Handling Charge will not be assessed when a Large Package Surcharge          weight.
     is applied.
                                                                                                By including the email address of the Consignee or associated addressee in PLD for a
     Over Maximum Limits Charges                                                                Shipment (“PLD Email Address(es)”), the Shipper acknowledges and agrees that UPS
     Packages that exceed the weight or size restrictions set forth in the Terms and            may send notifications related to the delivery of such Shipment to the Shipment’s
     Conditions of Service (“Items Not Accepted for Transportation”) are subject to one         associated PLD Email Address(es) and may use such PLD Email Address(es) in
     or more of the following additional charges: Over Maximum Weight, Over Maximum             accordance with the UPS Privacy Notice in effect at the time of shipping, to the
     Length, or Over Maximum Size. Such charges apply in addition to all other applicable       extent permitted by law. The Shipper warrants that (i) informed and specific
     charges, including but not limited to the Large Package Surcharge.                         consent has been secured from the individual associated with each PLD Email
                                                                                                Address(es) to receive notifications related to the delivery of such Shipments and
     Additional Handling Charge                                                                 for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice
     An Additional Handling charge will be assessed for any package that requires special       in effect at the time of shipping, to the extent permitted by law and that (ii) the
     handling, as determined by UPS in its sole discretion, including, but not limited to:      PLD Email Address(es) is accurate and is controlled by the Consignee or associated
                                                                                                addressee for the Shipment with which it is associated. The Shipper shall defend,
     (i)   Any article that is encased in an outside shipping container made of metal or        indemnify and hold harmless UPS, its parent corporation, and affiliated companies,
           wood;                                                                                their officers, directors, employees, agents, and their successors and assigns, from
                                                                                                and against any and all liability, losses, damages, costs and expenses (including
     (ii) Any cylindrical-like item, such as a barrel, drum, pail, or tire, that is not fully   reasonable legal fees) of any nature whatsoever incurred or suffered in connection
          encased in a corrugated cardboard shipping container;                                 with damages arising out of or resulting from any breach of the warranties in the
                                                                                                previous sentence.
     (iii) Any package with the longest side exceeding 122 centimeters (or 48 inches) or
           its second-longest side exceeding 76 centimeters (or 30 inches);                     Deliveries Attempted Three Times Without Extra Charge
                                                                                                Where applicable, if UPS is unable to complete delivery of a shipment, a notice
     (iv) Any package with an actual weight greater than 32 kilograms (or 70 pounds);           will be left at the consignee’s address stating that delivery has been attempted.
          and                                                                                   Thereafter, a second, and if necessary, a third attempt to deliver the packages
                                                                                                will be made without additional charge.
     (v) Each shipment, where the average weight per package is greater than 32
         kilograms (or 70 pounds) and the weight for each package is not specified in           UPS may deliver a shipment to the consignee or the consignee’s actual or
         the UPS Shipping System used.                                                          apparent agent or representative or pursuant to consignee’s instructions,
                                                                                                to the address or location specified in the UPS shipping system, to
     UPS reserves the right to assess the charge for any package that, in UPS’s sole            any person present at the address or location specified in the UPS shipping
     discretion, requires special handling.                                                     system, to a reasonable alternate address or location, in accordance
                                                                                                with trade custom or usage, pursuant to UPS’s driver release procedures.
                                                                                                UPS does not limit delivery of a package or shipment to a person
                                                                                                specified as the consignee. UPS may use an electronic device to obtain proof
                                                                                                of delivery and the shipper agrees that it will not object to UPS relying on a
                                                                                                printed copy of this as evidence merely on the grounds that the information
                                                                                                concerned is obtained and stored in electronic form.
12

                                                                                                                                                                                Terms and Conditions
Terms and Conditions of Service

                                                                                                                                                                                     of Service
Effective November 18, 2018

(Continued)

Special Handling of Undeliverable Packages; Refused Packages Returned                 The shipper will be responsible for the reasonable costs and expenses of UPS
Shipments refused by the consignee, or which for any other reason cannot              (including storage), for such losses, taxes and customs duties as UPS may suffer
be delivered, will be held, and UPS will attempt to contact the shipper for           and for all claims made against UPS because a package does not meet any of
further instructions, including return. If the return of the package is refused by    the restrictions or conditions in the Commodities Handled and Restrictions on
the shipper, or the package cannot otherwise be returned to the shipper, UPS          Service clause above or because of any refusal or suspension of carriage or
will retain the package for a reasonable period of time, to be determined in          return of a package or shipment by UPS pursuant to these terms.
its sole discretion (not to exceed thirty days), and upon exercising reasonable
commercial efforts at notifying the shipper, UPS reserves the right to deal           UPS will not be liable or responsible for the loss of or damage to any package,
with the package thereafter in any manner in its discretion, including but not        the contents of which UPS is not authorized to accept, which UPS states it
limited to disposal of the package. The shipper will be responsible for payment       will not accept, or which UPS has a right to refuse. If UPS suspends service as
of all charges, including, but not limited to, forwarding, disposal, or return        set forth in these terms, the payer of any transportation charges shall not be
transportation charges, as well as any duty and tax, if applicable. UPS will not      entitled to a refund. Acceptance for carriage of any package or shipment that
be liable for any claims for loss or damage to a package refused by the shipper       UPS does not accept for transportation or which shippers are prohibited from
on return.                                                                            shipping, does not constitute a waiver of any provisions of these terms or the
                                                                                      terms set forth in the Rate and Service Guide, or on ups.com®.
Refusal and Suspension of Service
If it comes to the attention of UPS that any package does not meet any of             Hold for Pickup and Hold at Location Services
the above restrictions or conditions, UPS may refuse to transport the relevant        At the time a shipper tenders a shipment to UPS, the shipper may request that UPS
package (or any shipment of which it is a part of) and, if carriage is in progress,   hold a package at a designated UPS Customer Center for pickup by the consignee.
UPS may suspend carriage and hold the package.                                        For each such shipment, the shipper will complete an address label showing the
                                                                                      words “Hold for Pickup,” the consignee’s name, telephone number, the name of
UPS also reserves the right to refuse to provide service, among other reasons,        a contact person, and the full address of the designated UPS Customer Center. In
for any package which by reason of the dangerous or other character of its            addition, the shipper will apply a UPS Hold for Pickup label below the address label
contents may, in the sole judgment of UPS, soil, taint, or otherwise damage           on the shipment.
other packages or UPS’s equipment, or which is improperly or insecurely packed
or wrapped. In addition, UPS reserves the right either to refuse to provide service   UPS will hold the shipment at the designated UPS Customer Center and will
for any package or to or from any location, or to provide alternative service         attempt to contact the consignee at the telephone number shown on the label.
arrangements, when, among other reasons, UPS, in its sole discretion, deems that it   Shipments not picked up within five (5) business days from the date of arrival will
is unsafe or economically or operationally impracticable to provide service.          be considered undeliverable.

UPS may at its option suspend transportation of any package or shipment               Packaging
if goods are found not to be acceptable for transportation for any reason             It is the responsibility of the shipper to ensure that proper packaging is used and
whatsoever, if UPS cannot effect delivery at the third attempt to do so, if the       that contents are adequately and securely packed, wrapped and cushioned for
consignee refuses to accept delivery, or if it cannot collect amounts due from        transportation. The use of UPS-provided packaging (including but not limited to
the receiver on delivery. The shipper will be responsible for payment of all          materials, supplies and assistance) is not a guarantee that an item is sufficiently
charges, calculated in accordance with the then current UPS rates, caused by          packaged for transportation.
such suspension of transportation, including, but not limited to, forwarding,
disposal, or return of transportation charges as well as any duty or tax, if          When shipping certain electronic media containing sensitive personal information,
applicable.                                                                           it is recommended that the shipper retain a copy of the data and secure the data
                                                                                      on the electronic media through encryption or other technological means. UPS is
                                                                                      not liable or responsible for loss of, damage to, or irretrievability of data stored on
                                                                                      electronic media, or loss of information.
13

     Terms and Conditions of Service
     Effective November 18, 2018

     (Continued)

     Right of Inspection                                                                      Missing/Invalid Account Number or Refusal Fee
     UPS reserves the right, but is not required, to open and inspect any package             A processing fee, set forth in the UPS Rates applicable to the shipment in effect
     tendered to it for transportation.                                                       at the time of shipping, will be charged for a missing or invalid account number
                                                                                              when the account number is missing or it is not the correct account number for
     Accuracy of Declarations                                                                 the bill-to party, or if it is the account number for a receiver or third party who
     The shipper certifies that all statements and information relating to the shipment       fails to pay the shipping charges. In the event of non-payment by the receiver
     are true and correct. Furthermore, the shipper understands that civil and criminal       or third party, the shipper will be billed a refusal fee plus the shipping charges.
     liabilities, including forfeiture and sale, may be imposed for making false or
     fraudulent statements.                                                                   Interruption of Service
                                                                                              If UPS is unable to start or continue with carriage of the shipper’s package for
     Penalties, storage charges or other expenses incurred as a result of an action by        a reason beyond its control, the shipper will not be able to claim that UPS is
     customs and/or any other local authorities or failure by the shipper or consignee to     in breach of its agreement with the shipper but UPS will take all steps that
     provide complete and accurate statements and/or documentation will be charged            are reasonably practicable in the circumstances to commence or continue the
     to the consignee along with any applicable duty or tax. The shipper shall be liable in   carriage.
     the event of non-payment by the consignee.
                                                                                              UPS shall not be liable for, and the UPS Service Guarantee shall not apply to,
     Rates                                                                                    any interruption of service due to causes beyond UPS’s control including, but
     The effective rates are the UPS Rates published in the effective UPS Rate and            not limited to: the unavailability or refusal of a person to accept delivery of the
     Service Guide for the service selected by the shipper, which apply to the shipper and    shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public
     the package and are in effect at the time of shipping, plus any additional charges       authorities acting with actual or apparent authority, acts or omissions of customs
     or rates for nonstandard service, additional or nonstandard usage, and any other         or similar authorities, authority of law, insufficient information provided by a
     additional charges referenced in the effective UPS Rate and Service Guide, or those      customer, the application of security regulations imposed by the government or
     applicable additional rates set out in any customized contracts. To determine the        otherwise applicable to the shipment, riots, a government agency hold, strikes or
     amount of any charge for UPS service, consult the effective UPS Rates, available at      other labor disputes, civil unrest, disruptions of any kind in national or local air or
     ups.com® and upon request at the local UPS office.                                       ground transportation networks (including, but not limited to, UPS’s transportation
                                                                                              network), disruption or failure of communication and information systems, and
     Payment                                                                                  adverse weather conditions.
     Unless paid before shipment, all charges must be paid within 7 days of receipt
     of invoice or within such other period as the shipper may have agreed in                 UPS Service Guarantee
     writing with UPS. Unless proved otherwise, an invoice shall be considered for            UPS’s on-schedule delivery of shipments for certain services and destinations
     this purpose to have been received three business days following the date of             is supported by a money-back guarantee, as set forth in the Rate and Service
     invoice.                                                                                 Guide, Details of UPS’s Service Guarantee, including its applicability and
                                                                                              limitations, and the corresponding delivery and latest pick up time for the
     Any payments made by UPS, including but not limited to taxes, duties or other            relevant service and destination are as set out on the UPS website
     levies, on behalf of the shipper, receiver or some other party, shall be due and         (ups.com ®) current at the time the goods are accepted for carriage and
     payable by the shipper on demand. Notwithstanding any billing or payment                 can also be confirmed by contacting the local UPS office. Where the Service
     option selected at the time of shipment, the shipper is ultimately liable for and        Guarantee operates, and the conditions for the Service Guarantee as set forth in
     agrees to pay all charges, including where the receiver or third party fails to          the Rate and Service Guide are fulfilled, if UPS fails to attempt delivery within the
     pay any charges which they are due to pay. A late payment fee in the amount              applicable time period, UPS will on request, at its option, either refund or credit the
     set out in UPS’s invoice may be charged on any sums outstanding as of the                shipper (or any other person who paid for the carriage) with the shipping charges
     specified payment due date. This is in addition to any legal rights and remedies         (or, in the case that only some of the packages in a multiple package shipment fail
     available to UPS.                                                                        to meet the applicable time limit, the proportionate part of the shipping charges
                                                                                              relating to those packages), net of any surcharges, Value Added Tax, duties or any
                                                                                              taxes and levies. UPS must also be notified in writing or by telephone within 15
                                                                                              calendar days after the scheduled delivery for all Guaranteed Service Refund claims.
14

                                                                                                                                                                                  Terms and Conditions
Terms and Conditions of Service

                                                                                                                                                                                       of Service
Effective November 18, 2018

(Continued)

The Service Guarantee does not apply where late delivery results from                    Responsibility For Loss or Damage
noncompliance with the restrictions or conditions in the Commodities Handled             Where (and to the extent that) other mandatory national law applies,
and Restrictions on Service clause, from the exercise of any lien by UPS in              the liability of UPS is governed by and will be limited according to the
accordance with these terms, where either the Refusal and Suspension of Service          applicable laws.
clause or the Interruption of Service clause apply. The UPS Service Guarantee
does not apply to (i) packages subject to a Large Package Surcharge or Additional        Where other mandatory national laws do not apply, UPS will only be liable for failure
Handling Charge; (ii) shipments containing any package that exceed maximum               to act with reasonable care and skill and its liability shall be exclusively governed
size or weight limits, or (iii) shipments containing any package subject to a Large      by these terms and (save in the case of personal injury or death) limited to proven
Package Surcharge, Additional Handling Charge, or that exceed maximum size               damages up to an amount not exceeding USD 100.00 per shipment unless a higher
or weight limits. (iv) any shipments containing Dangerous Goods (DG), or (v)             value has been declared by the shipper as hereafter provided.
shipments without timely upload of PLD.
                                                                                         If the claimant (or any person from whom he derives his right to claim) has
For the avoidance of doubt, UPS’s liability under the Service Guarantee is limited       caused or contributed to any loss, damage or delay to a shipment or package,
to the above and the Service Guarantee does not otherwise constitute any form of         any liability UPS may incur in respect thereof (limited as above) may be
undertaking or representation that the shipment will arrive by any particular time.      reduced or extinguished in accordance with the law applicable to such
                                                                                         contributory negligence.
UPS may also cancel or suspend the UPS Service Guarantee for any service(s), and
for any period of time, as determined by UPS in its sole discretion, and without prior   Subject to the provisions of the paragraph stated below, the shipper may obtain
notice.                                                                                  for a shipment the benefit of a greater limit of liability than UPS provides under
                                                                                         (ii) of the Commodities Handled and Restrictions on Service clause above or
Billing Options                                                                          other mandatory national law. The shipper may do so by declaring a higher value
The amount billed includes, but is not limited to, shipping charges, if applicable.      for carriage on the Waybill and paying an additional charge as stated in the Rate
Unless otherwise restricted under the prevailing laws of Malaysia, UPS provides the      and Service Guide. If the shipper declares a higher value for carriage and pays the
following selection of payer options:                                                    applicable charge, then UPS’s liability shall be limited to a maximum of the declared
                                                                                         value for carriage. The value of the goods concerned shall not in any event exceed
Bill Shipping Charges to:                                                                the limits specified in the Commodities Handled and Restrictions on Service clause.
(a) Shipper – The shipper pays all shipping charges.                                     UPS does not offer shippers’ cargo insurance. Shippers desiring cargo insurance or all
(b) Receiver – The receiver pays all shipping charges.                                   risk insurance should purchase such insurance from third parties.
(c) Third Party – The designated third party pays all shipping charges. This
      option is subject to the third party having a UPS account. Shipper must            UPS shall not be liable or responsible for loss or damage due to acts of God, natural
       indicate the third party’s name, account number, and country in the               disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities
      appropriate section of the UPS Waybill.                                            acting with actual or apparent authority, acts or omissions of customs or similar
                                                                                         authorities, authority of law, the application of security regulations imposed by the
Shipper guarantees payment of all charges payable to UPS by the receiver or              government or otherwise applicable to the shipment, riots, strikes or other labor
third party designated on the waybill. For all shipments where the shipper is            disputes, civil unrest, disruptions in national or local air or ground transportation
not paying the shipping charges, the shipper must notify the bill payer prior to         networks (including, but not limited to, UPS’s transportation network), disruption or
shipping, and that option must be indicated on the UPS Waybill in the space              failure of commu­nication and information systems, or adverse weather conditions.
provided. UPS reserves the right in its sole discretion to request advance
payment of shipping charges for any package sent to or from any destination or           Save where other applicable mandatory national laws require otherwise, UPS shall
origin.                                                                                  not be liable for special, incidental, or consequential damages, including purely
                                                                                         economic losses, such as the costs of any alternative means of transport, loss of
15

     Terms and Conditions of Service
     Effective November 18, 2018

     (Continued)

     profits, loss of business opportunities or loss of revenue resulting from loss of use,   and is controlled by the consignee or associated addressee for the shipment.
     arising from any loss of or damage or delay to a shipment or package, whether or         The shipper shall defend, indemnify and hold harmless UPS, its parent
     not a value has been declared as set forth above.                                        corporation, and affiliated companies, their officers, directors, employees,
                                                                                              agents, and their successors and assigns, from and against any and all liabilities,
     UPS shall not be liable for any damages arising from UPS’s inability, failure            losses, damages, costs and expenses (including reasonable legal fees) of any
     or refusal to comply with a request to stop, return or re-route shipment of a            nature whatsoever incurred or suffered in connection with damages arising
     package after tender to UPS.                                                             out of or resulting fromany breach of the warranties in the previous sentence.

     Claims Procedure                                                                         Entire Agreement
     All claims against UPS must be filed in writing with UPS as soon as reasonably           All shipments are subject to the terms and conditions contained in the UPS
     practicable and in any event within 14 days of delivery in the case of damage            Rate and Service Guide and set out on the UPS website (ups.com ®). The
     (including partial loss of a shipment) and in the case of delay within 21 days of        effective UPS Rate and Service Guide and the description of UPS Services at
     delivery. In addition, UPS shall have no liability in connection with any shipment       ups.com ®, which are incorporated in the UPS Rate and Service Guide; and
     unless legal proceedings are brought and written notice of them is given to it within    the UPS source document for each shipment, together comprise the complete
     six months after delivery of the goods concerned or, in the case of nondelivery,         and exclusive agreement of the parties, except as modified by any existing or
     within six months from the scheduled date for delivery. This term shall not affect       future written agreement between the parties, and may not be contradicted or
     any rights the shipper may have under applicable mandatory national law.                 modified by any oral agreement.

     Data Protection                                                                          Severability
     The shipper agrees that UPS and other companies in the UPS group of                      These terms shall apply to the fullest extent permitted by applicable law. If any
     companies worldwide, including companies in countries which may not                      part of these terms is not enforceable, this will not affect the enforceability of
     have the same level of data protection as the country where the shipment is              any other part.
     presented to UPS for carriage, may use any data provided by the shipper to UPS
     for management analysis and monitoring, the purchase and supply of customer              Governing Law
     materials, administration of customer accounts and the advertising of services           These terms and any contract concluded which incorporates these terms shall
     and products provided by UPS companies. The shipper may have certain                     in all respects be governed by the laws of Malaysia.
     rights under the law to have access to, rectify, and object to the use for direct
     marketing of, data held by UPS about it.

     The shipper agrees that by including the e-mail address of the consignee in
     PLD for a shipment, (“PLD Email Address(es)”), the shipper acknowledges
     and agrees that UPS may send notifications related to the delivery of
     such shipment to the shipment’s associated PLD Email Address(es)
     and may use such PLD Email Address(es) in accordance with the
     UPS Privacy Notice. The shipper warrants that (i) informed and specific
     consent has been secured from the individual associated with each
     PLD Email Address(es) to receive notifications related to the delivery
     of such shipments and for use by UPS of the PLD Email Address in accordance
     with the UPS Privacy Notice and that (ii) the PLD Email Address(es) is accurate
ups.com             ®

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