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222B9/242B9
241B8
www.philips.com/welcome
EN User manual 1
Customer care and warranty 19
Troubleshooting & FAQs 23Table of Contents
1. Important �������������������������������������� 1
1.1 Safety precautions and
maintenance ��������������������������������� 1
1.2 Notational Descriptions ������������ 3
1.3 Disposal of product and packing
material ������������������������������������������ 4
2. Setting up the monitor �������������� 5
2.1 Installation ������������������������������������ 5
2.2 Operating the monitor ���������������7
2.3 Remove the Base Assembly for
VESA Mounting ��������������������������� 9
3. Image Optimization ������������������10
3.1 SmartImage ���������������������������������10
3.2 SmartContrast ������������������������������ 11
4. SmoothTouch ����������������������������� 12
5. Technical Specifications ���������� 13
5.1 Resolution & Preset Modes ���� 17
6. Power Management ����������������� 18
7. Customer care and warranty �� 19
7.1 Philips’ Flat Panel Monitors
Pixel Defect Policy ���������������������19
7.2 Customer Care & Warranty ����� 22
8. Troubleshooting & FAQs �������� 23
8.1 Troubleshooting ������������������������ 23
8.2 General FAQs ����������������������������� 24
8.3 SmoothTouch ���������������������������� 271. Important
• Remove any object that could fall
1. Important into ventilation holes or prevent
proper cooling of the monitor’s
This electronic user’s guide is intended
electronics.
for anyone who uses the Philips
monitor. Take time to read this user • Do not block the ventilation holes
manual before you use your monitor. on the cabinet.
It contains important information and • When positioning the monitor, make
notes regarding operating your monitor. sure the power plug and outlet are
easily accessible.
The Philips guarantee applies provided
the product is handled properly for • If turning off the monitor by
its intended use, in accordance with detaching the power cable or DC
its operating instructions and upon power cord, wait for 6 seconds
presentation of the original invoice before attaching the power cable
or cash receipt, indicating the date of or DC power cord for normal
purchase, dealer’s name and model operation.
and production number of the product. • Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
1.1 Safety precautions and contact with your local service
maintenance center. (Please refer to Service
contact information listed in
Warnings Important information manual.)
Use of controls, adjustments or
• Operate under the specified power
procedures other than those specified
supply. Be sure to operate the
in this documentation may result in
monitor only with the specified
exposure to shock, electrical hazards
power supply. Use of an incorrect
and/or mechanical hazards.
voltage will cause malfunction and
Read and follow these instructions may cause fire or electric shock.
when connecting and using your
• Do not disassemble the AC adapter.
computer monitor.
Disassembling the AC adapter may
Excessive sound pressure from expose you to the danger of fire or
earphones and headphones can cause electric shock.
hearing loss. Adjustment of the
• Protect the cable. Do not pull or
equalizer to maximum increases the bend the power cable and signal
earphones and headphones output cable. Do not place the monitor
voltage and therefore the sound or any other heavy objects on the
pressure level. cables, if damaged, the cables may
cause fire or electric shock.
Operation
• Do not subject the monitor to
• Please Keep the monitor out of severe vibration or high impact
direct sunlight, very strong bright conditions during operation.
lights and away from any other heat • Do not knock or drop the monitor
source. Lengthy exposure to this during operation or transportation.
type of environment may result in
discoloration and damage to the
monitor.
11. Important
• Excessive usage of monitor can • Unplug the monitor if you need to
cause eye discomfort, it’s better to clean it with a slightly damp cloth.
take shorter breaks more often at The screen may be wiped with a
your workstation than longer breaks dry cloth when the power is off.
and less often; for example a 5-10 However, never use organic solvent,
minute break after 50-60-minute such as, alcohol, or ammonia-based
continuous screen use is likely to liquids to clean your monitor.
be better than a 15-minute break • To avoid the risk of shock or
every two hours. Try to keep your permanent damage to the set, do
eyes from eye strain while using the not expose the monitor to dust,
screen for a constant period of time rain, water, or excessive moisture
by : environment.
• Looking at something varying • If your monitor gets wet, wipe it
distances after a long period with dry cloth as soon as possible.
focusing on the screen.
• If foreign substance or water gets in
• Conscious Blinking often while your monitor, please turn the power
you work. off immediately and disconnect
• Gently closing and rolling your the power cord. Then, remove the
eyes to relax. foreign substance or water, and
• Reposition your screen to ap- send it to the maintenance center.
propriate height and angle ac- • Do not store or use the monitor in
cording to your height. locations exposed to heat, direct
• Adjusting the brightness and sunlight or extreme cold.
contrast to appropriate level. • In order to maintain the best
• Adjusting the environment light- performance of your monitor and
ing similar to that of your screen use it for a longer lifetime, please
brightness, avoid the fluorescent use the monitor in a location
lighting, and surfaces that don’t that falls within the following
reflect too much light. temperature and humidity ranges.
• Seeing a doctor if your symp- • Temperature: 0-40°C 32-104°F
toms. • Humidity: 20-80% RH
Maintenance Important information for Burn-in/
• To protect your monitor from Ghost image
possible damage, do not put • Always activate a moving screen
excessive pressure on the LCD saver program when you leave
panel. When moving your monitor, your monitor unattended. Always
grasp the frame to lift; do not lift activate a periodic screen refresh
the monitor by placing your hand or application if your monitor will
fingers on the LCD panel. display unchanging static content.
• Unplug the monitor if you are not Uninterrupted display of still or
going to use it for an extensive static images over an extended
period of time. period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
21. Important
• “Burn-in”, “after-imaging”, or 1.2 Notational Descriptions
“ghost imaging” is a well-known
phenomenon in LCD panel The following subsections describe
technology. In most cases, the notational conventions used in this
“burned in” or “after-imaging” or document.
“ghost imaging” will disappear
Notes, Cautions and Warnings
gradually over a period of time after
the power has been switched off. Throughout this guide, blocks of text
may be accompanied by an icon and
Warning printed in bold or italic type. These
Failure to activate a screen saver, or blocks contain notes, cautions or
a periodic screen refresh application warnings. They are used as follows:
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms Note
that will not disappear and cannot be This icon indicates important
repaired. The damage mentioned above information and tips that help you make
is not covered under your warranty. better use of your computer system.
Service Caution
• The casing cover should be opened This icon indicates information that
only by qualified service personnel. tells you how to avoid either potential
• If there is any need for any damage to hardware or loss of data.
document for repair or integration,
Warning
please contact with your local
This icon indicates the potential for
service center. (Please refer to
bodily harm and tells you how to avoid
Service contact information listed in
the problem.
Important information manual.)
Some warnings may appear in alternate
• For transportation information,
formats and may not be accompanied
please refer to “Technical
by an icon. In such cases, the specific
Specifications”.
presentation of the warning is
• Do not leave your monitor in a car/ mandated by the relevant regulatory
trunk under direct sun light. authority.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given
in this manual have been followed.
31. Important
1.3 Disposal of product and Taking back/Recycling Information for
Customers
packing material
Philips establishes technically and
Waste Electrical and Electronic economically viable objectives
Equipment-WEEE to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips, end-
of-life management primarily entails
This marking on the product or on participation in national take-back
its packaging illustrates that, under initiatives and recycling programs
European Directive 2012/19/EU whenever possible, preferably
governing used electrical and electronic in cooperation with competitors,
appliances, this product may not be which recycle all materials (products
disposed of with normal household and related packaging material) in
waste. You are responsible for disposal accordance with all Environmental
of this equipment through a designated Laws and taking back program with the
waste electrical and electronic contractor company.
equipment collection. To determine the
locations for dropping off such waste Your display is manufactured with high
electrical and electronic, contact your quality materials and components
local government office, the waste which can be recycled and reused.
disposal organization that serves your
To learn more about our recycling
household or the store at which you
program please visit
purchased the product.
http://www.philips.com/a-w/about/
Your new monitor contains materials
sustainability.html
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your
sales representative.
42. Setting up the monitor
Connecting to your PC
2. Setting up the monitor
Fast
Charger
2.1 Installation 3 4 5 6 7 8 2
1
Package contents 9 10 11
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222B9/242B9
Monitor
User’s Manual
使用产品前请阅读使用说明
Contents:
User’s Manual
Drivers
保留备用
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Register your product and get support at
www.philips.com/welcome
* CD
USB hub
* Stylus AC/DC Adapter * Audio cable Step 1
Step 2
* USB A-B * DVI * DP
1 Kensington anti-theft lock
* VGA * HDMI I/O Cover 2 DC power input
3 Displayport input
4 DVI input
*Different according to region
5 HDMI input
Note
6 VGA input
Use only the AC/DC adapter model:
Philips ADPC2045. 7 Audio input
8 Earphone jack
9 USB upstream
10 USB downstream
11 USB fast charger/USB downstream
52. Setting up the monitor
Connect to PC
1. Connect the power cord to the back
of the monitor firmly.
1
2. Turn off your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Connect USB upstream cable
between monitor and PC for the
2 touch functionality.
5. Plug the power cord of your
computer and your monitor into a
nearby outlet.
6. After connecting cables, slide the
I/O cover into the slots on the rear
monitor and snap the I/O cover into
the place.
7. Turn on your computer and monitor.
3 If the monitor displays an image,
installation is complete.
Warning
USB 2.4Ghz wireless devices, such
as, wireless mouse, keyboard,
and headphones, maybe have
interference by the high-speed signal
of USB 3.1 devices, which may result
in a decreased efficiency of the radio
transmission. Should this happen,
please try the following methods to
help reduce the effects of interference.
• Try to keep USB2.0 receivers away
from USB3.1 connection port.
• Use a standard USB extension cable
or USB hub to increase the space
between your wireless receiver and
the USB3.1 connection port.
62. Setting up the monitor
2.2 Operating the monitor Description of the On Screen Display
What is On-Screen Display (OSD)?
Description of the control buttons
On-Screen Display (OSD) is a feature
in all Philips LCD monitors. It allows an
end user to adjust screen performance
or select functions of the monitors
directly through an on-screen
instruction window. A user friendly on
screen display interface is shown as
below:
3
7 6 5 4 2 1
Switch monitor’s power
ON and OFF. Basic and simple instruction on the
Access the OSD menu. control keys
Confirm the OSD In the OSD shown above, you can press
adjustment. buttons at the front bezel of the
Adjust the OSD menu. monitor to move the cursor, and press
OK button to confirm the choice or
Adjust the brightness level. change.
Change the signal input
source.
Return to previous OSD
level.
SmartImage. There are
multiple selections:
EasyRead, Office, Photo,
Movie, Game, Economy,
LowBlue Mode, Off.
72. Setting up the monitor
The OSD Menu Resolution notification
Below is an overall view of the structure This monitor is designed for optimal
of the On-Screen Display. You can use performance at its native resolution,
this as a reference when you want to 1920 x 1080 @ 60 Hz. When the monitor
work your way around the different is powered on at a different resolution,
adjustments later on. an alert is displayed on screen: Use
Main menu Sub menu 1920 x 1080 @ 60 Hz for best results.
LowBlue On 1, 2, 3, 4
Mode
Off
Display of the native resolution alert
Input VGA
can be switched off from Setup in the
DVI
HDMI 1.4 OSD (On Screen Display) menu.
DisplayPort
Picture Brightness 0~100
Physical Function
Contrast 0~100
Sharpness
SmartResponse
0~100
Off, Fast, Faster, Fastest
Tilt
SmartContrast On, Off
Gamma 1.8, 2.0, 2.2, 2.4, 2.6 -5˚
Pixel Orbiting On, Off
(242B9) 90˚
Over Scan On, Off
Audio Volume 0~100
Stand-Alone On, Off
Mute On, Off
Audio Source Audio In, HDMI, DisplayPort
Color Color Temperature Native, 5000K, 6500K, 7500K, 0˚-70˚
sRGB 8200K, 9300K, 11500K
User Define Red: 0~100
Green: 0~100
Blue: 0~100
Language English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文,日本語,한국어
OSD Settings Horizontal 0~100
Vertical 0~100
Transparency Off, 1, 2, 3, 4
OSD Time Out 5s, 10s, 20s, 30s, 60s
Setup Auto
H.Position 0~100
V.Position 0~100
Phase 0~100
Clock 0~100
Resolution On, Off
Notification
Reset Yes, No
Information
82. Setting up the monitor
2.3 Remove the Base Assembly Note
This monitor accepts a 100mm x 100mm
for VESA Mounting
VESA-Compliant mounting interface.
Before you start disassembling the VESA Mounting Screw M4. Always
monitor base, please follow the contact manufacturer for wall-mount
instructions below to avoid any possible installation.
damage or injury.
1. Place the monitor face down on a
smooth surface. Pay attention not 100mm
to scratch or damage the screen. 100mm
Then use a screwdriver to remove
the screws.
2. Move the stand into position
as shown in picture. Then use a
screwdriver to remove the screws,
and then detach the stand from the
monitor.
93. Image Optimization
2. Keep pressing to toggle among
3. Image Optimization EasyRead, Office, Photo, Movie,
Game, Economy, LowBlue Mode,
Off.
3.1 SmartImage
3. The SmartImage on screen display
What is it? will remain on screen for 5 seconds,
or you can also press "OK" to make
SmartImage provides presets that
confirmation.
optimize display for different types
of content, dynamically adjusting There are multiple selections: EasyRead,
brightness, contrast, color and Office, Photo, Movie, Game, Economy,
sharpness in real time. Whether LowBlue Mode, Off.
you're working with text applications,
displaying images or watching a video,
Philips SmartImage delivers great
optimized monitor performance.
Why do I need it?
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading • EasyRead: Helps improve reading
edge Philips technology that analyzes of text based application like PDF
the content displayed on your screen. ebooks. By using a special algorithm
Based on a scenario you select, which increases the contrast and
SmartImage dynamically enhances the boundary sharpness of text content,
contrast, color saturation and sharpness the display is optimized for a
of images to enhance the contents stress-free reading by adjusting
being displayed - all in real time with the brightness, contrast and color
the press of a single button. temperature of the monitor.
• Office: Enhances text and dampens
How to enable SmartImage? brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
and productivity when you’re
working with spreadsheets, PDF
files, scanned articles or other
general office applications.
• Photo: This profile combines color
saturation, dynamic contrast and
1. Press to launch the SmartImage sharpness enhancement to display
on screen display. photos and other images with
103. Image Optimization
outstanding clarity in vibrant colors 3.2 SmartContrast
- all without artifacts and faded
colors. What is it?
• Movie: Ramped up luminance, Unique technology that dynamically
deepened color saturation, dynamic analyzes displayed content and
contrast and razor sharpness automatically optimizes a Monitor's
displays every details in darker contrast ratio for maximum visual clarity
areas of your videos without and viewing enjoyment, stepping up
color washout in brighter areas backlighting for clearer, crisper and
maintaining a dynamic natural brighter images or dimming backlighting
values for the ultimate video for clear display of images on dark
display. backgrounds.
• Game: Turn on over drive circuit for
Why do I need it?
best response time, reduce jaggy
edges for fast moving objects on You want the very best visual clarity
screen, enhance contrast ratio for and viewing comfort for every type of
bright and dark scheme, this profile content. SmartContrast dynamically
delivers the best gaming experience controls contrast and adjusts
for gamers. backlighting for clear, crisp, bright
gaming and video images or displays
• Economy: Under this profile,
clear, readable text for office work.
brightness, contrast are adjusted
By reducing your monitor's power
and backlighting finetuned for just
consumption, you save on energy costs
right display of everyday office
and extend the lifetime of your monitor.
applications and lower power
consumption. How does it work?
• LowBlue Mode: LowBlue Mode When you activate SmartContrast, it will
for easy on-the-eyes productivity analyse the content you are displaying
Studies have shown that just as in real time to adjust colors and control
ultra-violet rays can cause eye backlight intensity. This function will
damage, shortwave length blue light dynamically enhance contrast for a
rays from LED displays can cause great entertainment experience when
eye damage and affect vision over viewing videos or playing games.
time. Developed for wellbeing,
Philips LowBlue Mode setting uses
a smart software technology to
reduce harmful shortwave blue
light.
• Off: No optimization by
SmartImage.
Note
Philips LowBlue mode, mode 2
compliance with TUV Low Blue Light
certification, you can have this mode by
simply press the hotkey , then press
to select LowBlue Mode, see above
SmartImage selection steps.
114.SmoothTouch
Operating System requirements
4. SmoothTouch The touch function works on the
operating systems shown on the below
What is it?
table.
This is a display which uses “Projected
capacitive” 10 point touch panel OS OS Version/Name
Kernel
Touche finger Need Driver
version
technology. Used with latest OS like
Windows 10, it offers you groovy Windows Win10 non multi-touch No
Windows Win8/Win8.1 non multi-touch No
touch gestures like tap, grab, pinch, Windows Win7 non multi-touch No
rotate, zoom, swipe, etc. Your older Windows
Windows
*WES7 E
*XP
non
non
multi-touch
Single
Yes
Yes
applications come to life, and now you
Android 7.1 (Nougat) 4.4.1 multi-touch No
can fully utilize the new capabilities of
touch based applications. Now you can Android 7.0 (Nougat) 4.4.1 multi-touch No
view and scroll through finger-touch Android 6.0 (Marshmallow) 3.18 multi-touch No
directly without using keyboard or
mouse. Android 5.X (Lollipop) 3.16.1 multi-touch No
Android 4.4 (Jelly Bean) 3.1 multi-touch No
How do I use it?
To activate touch functionality, connect Note
the display with the provided USB cable
to your computer. You can softly touch • Do not touch the screen with sharp
the screen surface to interact with the objects, it may result in damage,
applications with different gestures and it is not covered under your
like swipe, tap, pinch, etc. You can use warranty.
either single finger touch, or multi-finger • Do not push hard, or rest anything
touch upto maximum simultaneous 10 on the glass surface (if in horizontal
touch points. position) as it will damage the
screen and it is not covered under
your warranty. Using the touch
screen with fingers or stylus are
2 recommended.
• The touch function works only on
OS and applications which support
touch functions, see the table listed
above.
1
• *Some operating systems require
driver for the touch function. The
driver is available in the CD disk
or you can access them from the
Philips website supporting pages.
125.Technical Specifications
5. Technical Specifications
Picture/Display
222B9: TN
Monitor Panel Type
242B9: ADS
Backlight W-LED
222B9: 21.5" W (54.6 cm)
Panel Size
242B9: 23.8" W (60.5 cm)
Aspect Ratio 16:9
222B9: 0.248 (H) mm x 0.248 (V) mm
Pixel Pitch
242B9: 0.275 (H) mm x 0.275 (V) mm
SmartContrast 50,000,000:1
Optimum Resolution 1920 x 1080 @ 60 Hz
222B9: 170° (H) / 160° (V) @ C/R > 10 (typ.)
Viewing Angle
242B9: 178° (H) / 178° (V) @ C/R > 10 (typ.)
Display Colors 16.7M
Flicker Free YES
Picture Enhancement SmartImage
Vertical Refresh Rate 48 Hz - 75 Hz
Horizontal Frequency 30 kHz - 85 kHz
sRGB YES
LowBlue Mode YES
EasyRead YES
SmoothTouch
Touch Technology Projective Capacitive
Touch Points 10
Touch method Stylus, finger
Transmission rate ≥ 85 %
Touch interface USB
Touch glass hardness 7H
222B9: 477.64 mm (H) x 269.11 mm (V)
Touch active area
242B9: 528 mm (H) x 297.5 mm (V)
Touch Response time ≥35 ms
Windows 7/8/8.1/10/ *XP/*WES7 E
Openation system Android 7.1/7.0 (Nougat) 6.0 (Marshmallow)
5.X (Lollipop) 4.4 (Jelly Bean)
Brightness 210 nits (typ)
Ingress Protection IP54-front only
Touchscreen sealed to bezel; Touchscreen sealed to
Sealability
LCD
Connectivity
Analog: VGA
Signal Input/Output
Digital: DVI-D, DP1.2, HDMI 1.4
USB USB3.1 x 2 including x 1 BC1.2 fast charger
135.Technical Specifications
Input Signal Separate Sync, Sync on Green
Audio In/Out PC audio-in, headphone out
Convenience
Built-in speaker 2Wx2
User Convenience
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese,
OSD Languages Polish, Russian, Swedish, Finnish, Turkish, Czech,
Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OS X
Stand
Tilt -5 / +90 degree
Folding angle 0 / +70 degree
Power (222B9)
AC Input AC Input AC Input
Consumption Voltage at Voltage at Voltage at
100VAC , 50Hz 115VAC , 50Hz 230VAC, 50Hz
Normal Operation 16.6 W (typ.) 16.7 W (typ.) 16.8 W (typ.)
Sleep (Standby)5.Technical Specifications Normal Operation 20.7 W (typ.) 20.8 W (typ.) 20.9 W (typ.) Sleep (Standby)
5.Technical Specifications
EPEAT YES (Refer to note1 for more details)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
EnergyStar YES
Compliance and standards
CE Mark, FCC Class B, SEMKO, TCO edge, EPA, WEEE,
UKRAINIAN, ICES-003, CCC, CECP, TUV-GS,
Regulatory Approvals
TUV-ERGO, CU-EAC, RCM, cETLus, VCCI, MEPS,
KCC (242B9), E-standby (242B9)
Cabinet
Color Black
Finish Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit
www.epeat.net for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
3. Smart response time is the optimum value from either GtG or GtG (BW) tests.
4. *Some operating systems require driver for the touch function. The driver is avail-
able in the CD disk or you can access them from the Philips website supporting
pages.
5. In order to comply with international energy standards, power consumptions are
under the PC/Display test mode and the monitor needs to connect with USB up-
stream cable.
165.Technical Specifications
5.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 @ 60 Hz (VGA/DVI)
1920 x 1080 @ 75 Hz (HDMI/DP)
Recommended Resolution
1920 x 1080 @ 60 Hz
H. freq Resolution V. freq (Hz)
(kHz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280 x 720 59.86
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.98
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
Note
Please notice that your display works
best at native resolution of 1920 x 1080
@ 60Hz. For best display quality,please
follow this resolution recommendation.
176.Power Management
The following setup is used to measure
6. Power Management power consumption on this monitor.
If you have VESA DPM compliance • Native resolution: 1920 x 1080
display card or software installed in • Contrast: 50%
your PC, the monitor can automatically • Brightness: 90%
reduce its power consumption when
not in use. If an input from a keyboard, • Color temperature: 6500k with full
mouse or other input device is detected, white pattern
the monitor will 'wake up' automatically. Note
The following table shows the power This data is subject to change without
consumption and signaling of this notice.
automatic power saving feature:
222B9
Power Management Definition
VESA Power LED
Video H-sync V-sync
Mode Used Color
16.7 W
(typ.)
Active ON Yes Yes White
57 W
(max.)
Sleep 0.5 W White
OFF No No
(Standby) (typ.) (blink)
0.3 W
Switch Off OFF - - OFF
(typ.)
242B9
Power Management Definition
VESA Power LED
Video H-sync V-sync
Mode Used Color
20.8 W
(typ.)
Active ON Yes Yes White
57 W
(max.)
Sleep 0.5 W White
OFF No No
(Standby) (typ.) (blink)
0.3 W
Switch Off OFF - - OFF
(typ.)
187.Customer care and warranty
of red, green and blue. Many pixels
7. Customer care and together form an image. When all sub
warranty pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
7.1 Philips’ Flat Panel Monitors colored sub pixels together appear as a
Pixel Defect Policy single black pixel. Other combinations
of lit and dark sub pixels appear as
Philips strives to deliver the highest single pixels of other colors.
quality products. We use some
of the industry's most advanced Types of Pixel Defects
manufacturing processes and practice Pixel and sub pixel defects appear on
stringent quality control. However, the screen in different ways. There are
pixel or sub pixel defects on the TFT two categories of pixel defects and
Monitor panels used in flat panel several types of sub pixel defects within
monitors are sometimes unavoidable. each category.
No manufacturer can guarantee that
all panels will be free from pixel Bright Dot Defects
defects, but Philips guarantees that Bright dot defects appear as pixels or
any monitor with an unacceptable sub pixels that are always lit or 'on'. That
number of defects will be repaired is, a bright dot is a sub-pixel that stands
or replaced under warranty. This out on the screen when the monitor
notice explains the different types of displays a dark pattern. There are the
pixel defects and defines acceptable types of bright dot defects.
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are One lit red, green or blue sub pixel.
more noticeable than others. This policy
is valid worldwide.
subpixel
pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
Pixels and Sub pixels - Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
A pixel, or picture element, is composed
of three sub pixels in the primary colors
197.Customer care and warranty
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than Pixel Defect Tolerances
neighboring dots.
In order to qualify for repair or
Black Dot Defects replacement due to pixel defects during
the warranty period, a TFT Monitor
Black dot defects appear as pixels or
panel in a Philips flat panel monitor
sub pixels that are always dark or 'off'.
must have pixel or sub pixel defects
That is, a dark dot is a sub-pixel that
exceeding the tolerances listed in the
stands out on the screen when the
following tables.
monitor displays a light pattern. These
are the types of black dot defects.
207.Customer care and warranty
222B9
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >5mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
242B9
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >10mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 1
Distance between two black dot defects* >10mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
217.Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local Standard • Extended Warranty • Total Warranty Period
Warranty Period Period
• Depend on • + 1 Year • Local Standard warranty period
different Regions +1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
1. Please refer to important information manual for regional service hotline, which is
available on the Philips website support page.
2. Spare parts are available for use in the repair of the product for minimum three-
year from your original purchase date or 1 year after the end of production,
whichever is longer.
228.Troubleshooting & FAQs
• Make sure the computer is turned
8. Troubleshooting & on.
FAQs AUTO button doesn't function
• The auto function is applicable only
in VGA-Analog mode. If the result is
8.1 Troubleshooting not satisfactory, you can do manual
This page deals with problems that can adjustments via the OSD menu.
be corrected by a user. If the problem
Note
still persists after you have tried these
The Auto Function is not applicable in
solutions, contact Philips customer
DVI-Digital mode as it is not necessary.
service representative.
Visible signs of smoke or sparks
Common Problems
• Do not perform any troubleshooting
No Picture (Power LED not lit) steps
• Make sure the power cord is • Disconnect the monitor from mains
plugged into the power outlet and power source immediately for safety
into the back of the monitor.
• Contact with Philips customer
• First, ensure that the power button service representative immediately.
on the front of the monitor is in the
OFF position, then press it to the Imaging Problems
ON position. Image is not centered
No Picture (Power LED is White) • Adjust the image position using
• Make sure the computer is turned the “Auto” function in OSD Main
on. Controls.
• Make sure the signal cable is • Adjust the image position using
properly connected to your the Phase/Clock of Setup in OSD
computer. Main Controls. It is valid only in VGA
mode.
• Make sure the monitor cable has
no bent pins on the connect side. If Image vibrates on the screen
yes, repair or replace the cable. • Check that the signal cable is
• The Energy Saving feature may be properly securely connected to the
activated graphics board or PC.
Screen says Vertical flicker appears
• Make sure the monitor cable • Adjust the image using the “Auto”
is properly connected to your function in OSD Main Controls.
computer. (Also refer to the Quick • Eliminate the vertical bars using
Start Guide). the Phase/Clock of Setup in OSD
• Check to see if the monitor cable Main Controls. It is valid only in VGA
has bent pins. mode.
238.Troubleshooting & FAQs
Horizontal flicker appears The damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Adjust the image using the “Auto” • Set the PC’s display resolution
function in OSD Main Controls. to the same mode as monitor’s
recommended screen native
• Eliminate the vertical bars using resolution.
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA Green, red, blue, dark, and white dots
mode. appears on the screen
Image appears blurred, indistinct or too • The remaining dots are normal
dark characteristic of the liquid crystal
used in today’s technology, Please
• Adjust the contrast and brightness refer the pixel policy for more detail.
on On-Screen Display.
* The "power on" light is too strong and
An "after-image", "burn-in" or "ghost is disturbing
image" remains after the power has
been turned off. • You can adjust “power on” light using
the power LED Setup in OSD main
• Uninterrupted display of still or Controls.
static images over an extended
For further assistance, refer to the Service
period may cause "burn in", also
contact information listed in Important
known as "after-imaging " or "ghost
information manual and contact Philips
imaging", on your screen. "Burn-in",
customer service representative.
"after-imaging", or "ghost imaging"
is a well-known phenomenon in * Functionality different according to
LCD panel technology. In most display.
cases, the "burned in" or "after-
imaging" or "ghost imaging" will
disappear gradually over a period 8.2 General FAQs
of time after the power has been
Q1: When I install my monitor what
switched off.
should I do if the screen shows
• Always activate a moving screen 'Cannot display this video mode'?
saver program when you leave your
Ans.: R
ecommended resolution for this
monitor unattended.
monitor: 1920 x 1080 @ 60 Hz.
• Always activate a periodic screen
refresh application if your LCD • Unplug all cables, then connect your
monitor will display unchanging PC to the monitor that you used
static content. previously.
• Failure to activate a screen saver, • In the Windows Start Menu, select
or a periodic screen refresh Settings/Control Panel. In the Control
application may result in severe Panel Window, select the Display
“burn-in” or “after-image” or “ghost icon. Inside the Display Control
image” symptoms that will not Panel, select the 'Settings' tab. Under
disappear and cannot be repaired. the setting tab, in box labelled
'desktop area', move the sidebar to
1920 x 1080 pixels.
248.Troubleshooting & FAQs
• Open 'Advanced Properties' and Ans.: Simply press the OK button, then
set the Refresh Rate to 60 Hz, then select 'Reset' to recall all of the
click OK. original factory settings.
• Restart your computer and repeat
Q6: Is the LCD screen resistant to
step 2 and 3 to verify that your PC is
scratches?
set at 1920 x 1080 @ 60 Hz.
Ans.: In general it is recommended
• Shut down your computer,
that the panel surface is not
disconnect your old monitor and
subjected to excessive shocks
reconnect your Philips LCD monitor.
and is protected from sharp or
• Turn on your monitor and then turn blunt objects. When handling the
on your PC. monitor, make sure that there is
Q2: What is the recommended no pressure or force applied to
refresh rate for LCD monitor? the panel surface side. This may
affect your warranty conditions.
Ans.: Recommended refresh rate in
LCD monitors is 60 Hz, In case of Q7: How should I clean the LCD
any disturbance on screen, you surface?
can set it up to 75 Hz to see if
Ans.: For normal cleaning, use a clean,
that removes the disturbance.
soft cloth. For extensive cleaning,
Q3: What are the .inf and .icm files please use isopropyl alcohol. Do
on the CD-ROM? How do I install not use other solvents such as
the drivers (.inf and .icm)? ethyl alcohol, ethanol, acetone,
hexane, etc.
Ans.: These are the driver files for your
monitor. Follow the instructions Q8: Can I change the color setting of
in your user manual to install the my monitor?
drivers. Your computer may ask
Ans.: Yes, you can change your color
you for monitor drivers (.inf and
setting through OSD control as
.icm files) or a driver disk when
the following procedures.
you first install your monitor.
Follow the instructions to insert • Press "OK" to show the OSD (On
the ( companion CD-ROM) Screen Display) menu
included in this package. Monitor • Press "Down Arrow" to select the
drivers (.inf and .icm files) will be option "Color" then press "OK" to
installed automatically. enter color setting, there are three
settings as below.
Q4: How do I adjust the resolution?
1. Color Temperature: The settings
Ans.: Your video card/graphic driver are Native, 5000K, 6500K,
and monitor together determine 7500K, 8200K, 9300K and
the available resolutions. You 11500K. With settings in the
can select the desired resolution 5000K range the panel appears
under Windows® Control Panel "warm, with a red-white
with the "Display properties". color tone", while a 11500K
temperature yields "cool,
Q5: What if I get lost when I am
bluewhite toning".
making monitor adjustments via
OSD?
258.Troubleshooting & FAQs
2. sRGB: This is a standard setting "Burn-in", "after-imaging", or
for ensuring correct exchange of "ghost imaging" is a well-known
colors between different device phenomenon in LCD panel
(e.g. digital cameras, monitors, technology. In most cases, the
printers, scanners, etc). "burned in" or "atter-imaging"
or "ghost imaging" will disappear
3. User Define: The user can choose
gradually over a period of
his/her preference color setting
time after the power has been
by adjusting red, green blue
switched off.
color.
Always activate a moving screen
Note saver program when you leave
A measurement of the color of light your monitor unattended.
radiated by an object while it is being Always activate a periodic screen
heated. This measurement is expressed refresh application if your LCD
in terms of absolute scale, (degrees monitor will display unchanging
Kelvin). Lower Kevin temperatures such static content.
as 2004K are red; higher temperatures
Warning
such as 9300K are blue. Neutral
Failure to activate a screen saver, or
temperature is white, at 6504K.
a periodic screen refresh application
Q9: Can I connect my LCD monitor to may result in severe “burn-in” or “after-
any PC, workstation or Mac? image” or “ghost image” symptoms
that will not disappear and cannot be
Ans.: Yes. All Philips LCD monitors are
repaired. The damage mentioned above
fully compatible with standard
is not covered under your warranty.
PCs, Macs and workstations.
You may need a cable adapter Q12: Why is my Display not showing
to connect the monitor to your sharp text, and is displaying
Mac system. Please contact your jagged characters?
Philips sales representative for
Ans.: Your LCD monitor works best at
more information.
its native resolution of 1920 x
Q10: Are Philips LCD monitors Plug- 1080 @ 60 Hz. For best display,
and- Play? please use this resolution.
Ans.: Yes, the monitors are Plug-and- Q13: How to unlock/lock my hot key?
Play compatible with Windows
Ans.: Please press for 10
10/8.1/8/7, Mac OSX.
seconds to unlock/lock the hot
Q11: What is Image Sticking, key, by doing so, your monitor
pops out “Attention” to show
or Image Burn-in, or After
the unlock/lock status as shown
Image, or Ghost Image in LCD below illustrators.
panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
268.Troubleshooting & FAQs
8.3 SmoothTouch
Q1: Why is the touch function not
available when I touch the
display?
Ans.: Please ensure the supplied USB
cable is connected between
your computer and the display
properly.
Q2: Does the touch function only
exist on the Windows 10 OS?
Ans.: The touch function works only
on OS and applications which
support touch functions.
Q3: Why my touch function is very
slow?
Ans.: The touch function response
is dependent on the speed of
your computer configuration.
For example, your devise
must be either Windows or
Android certified listed on the
specification page to ensure
minimum requirement for touch
function in order to maximize
Touch utility.
Q4: Why my touch response is not
smooth enough?
Ans.: You may need to clean the
glass surface of the display with
proper screen cleaning material
from time to time, as the glass
tends to pick up dirt from your
fingers. Please keep your hands
clean and dry before touching
the screen to ensure fluid touch
operation.
272019 © TOP Victory Investment Ltd. All rights reserved. This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd., and Top Victory Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are regis- tered trademarks of Koninklijke Philips N.V. and are used under license. Specifications are subject to change without notice. Version: M92224BE1WWT
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