Caring for our Community at Home - 2021 Impact Report - Community Support Connections
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Caring
for our
Community
at Home.
2021 Impact Report
Our Impact
2020 was an extraordinary year. We saw challenges and change, but also adaptation and hope. This
is as true for Community Support Connections as it is for our clients and community partners.
Faced with the pandemic, and the need to ensure our clients continued to receive the essential services
we provide, our volunteers and staff rose to the challenge and adapted our services to meet their needs.
When our traditional exercise and fall prevention classes could no longer be held, we launched virtual
classes. For clients who needed transportation services, we increased safety in our vehicles with barriers,
high-tech sanitation, and personal protective equipment. We innovated to ensure that over 80,000 meals
continued to reach those who needed them the most.
Our roadmap through all of
this has been our strategic
plan and its four pillars —
Delivering Exceptional Client
Experiences, Developing
Sustainable Community
Resources, Building A Great
Environment For Staff And
Volunteers, and Driving
Innovation And Adaptation.
While none of us knows
what the rest of 2021
holds, Community Support
Connections will continue
to adapt and innovate to
meet the needs of our clients
and communities. With
the support of our clients,
Serving Through The Pandemic
caregivers, volunteers,
donors, partners, and staff,
we will always strive to enable
Over the course of the pandemic, we’ve Community Support Connections’ successes
steadily adapted to keep our neighbours happy in an ever-changing world have not happened
people to live at home with without the steadfast support of our volunteers
and healthy in the comfort of their own homes.
independence and dignity. and donors. While not all of our volunteers have
By the end of March of 2020, only our Meals
on Wheels service was geared to function in been able to serve in their traditional capacities
any capacity. By January, each and every one this past year, they have remained a bedrock of
of our services had pivoted to provide critical the agency, and we’ve endeavoured to reciprocate
supports for our community at home. From no- their dedication in creative new ways. We are also
Will Pace, Executive Director contact delivery protocols to virtual platforms, excited by the partnerships we have strengthened
our commitment to innovation and adaptation or forged anew this past year. Now, we’re looking
permitted us to continue to provide exceptional ahead to how we can continue to enable our
experiences and meaningful care — even neighbours to live at home with independence
remotely — for older adults and adults with and dignity, in the pandemic and beyond.
Aran Matier, Board President different abilities.
Community Support Connections 2021 Impact Report
2020 By The Numbers
Nutrition 275 Meals
Meals on Wheels | 80,764 Meals Delivered The average number of Meals on Wheels
Grocery Shopping | 1,799 Shops Completed our kitchen prepares for lunch each day is
equivalent to the number a typical American
restaurant makes in an 11-hour workday.
Physical Health
Gentle Exercise | 14,638 Units
Fall Prevention | 855 Units
Why People Access 475 Clients
The number of virtual exercise clients we
Our Services currently serve is equal to the number of
clients in an average-sized gym.
Social Wellbeing
Caregiver Support | 1,089 Calls and Visits
Community Dining | 291 Units
Friendly Calls and Visits
Transportation
| 7,458 Units
| 5,883 Rides 77 Days
If all our Friendly Visitors stacked their calls
end to end, they would have been talking
non-stop from January 01 to March 17.
Help at Home
Homemaking and
Home Maintenance | 15,135 Visits 1% Caregiver Relief 8% Cognitive Impairment
Snow Removal and
Yardwork | 4,426 Visits 2% Isolation 34% Chronic Illness
x20
7% Nutritional Concerns 68% Physical Limitations
Our Yard Workers and Snow Buddies
collectively cleared over 3,300 acres,
equivalent to 20 Chicopee Ski Hills.
Community Support Connections 2021 Impact Report
Adapting In Service
Nutrition Physical Health
When COVID-19 reaching Canadian shores Of all our services, perhaps none had a larger
became a distinct possibility in February 2020, adjustment that our Exercise and Fall Prevention
our Meals on Wheels service stocked up on classes. At the outbreak of the pandemic, the
frozen meals to preempt any supply disruptions. Exercise Team recognised the imperative to
The contingency proved timely, and when we keep our clients active, and quickly assembled
closed our kitchen for two weeks in March to an exercise-at-home package that was widely
trial new pandemic protocols, staff were able distributed, even being picked up by other
to continue providing meals for our neighbours organisations and agencies internationally.
daily. Ensuring meal delivery persisted By May 2020, we had implemented our first
throughout fluctuating pandemic conditions was experiment with virtual services — exercise
front-of-mind for our agency, and developing classes over Zoom. The format proved an instant
safe, no-contact delivery protocols enabled success.
volunteers to return to this essential service in
April. Plastic bags for hanging meals on doors, Beyond keeping our existing clients healthy and
hand sanitizer, and masks in every route kit moving while at home, these classes provided
helped to ensure safe, effective meal delivery. additional reach beyond all expectations.
Partners, spouses, and roommates previously
More than the needs of our existing clients, unwilling to participate in gentle exercise at
our kitchen was able to leverage its expertise community locations were drawn into the
and resources to aid other organizations in the convenience and solidarity of exercising at home.
community. We prepared meals for partners of Class sizes have swelled — by March 2021, an
the Food Bank of Waterloo Region, as well as a average class has over 70 participants.
local assisted living residence when they could no
longer supply meals for their tenants.
The ability to stay active together is exactly
With our scheduling team facilitating online
what John, Jill, and Jean Ann (left) find so
grocery ordering, we were further able to
attractive about the classes, both as a multi-
provide access to nutrition for high-risk
individuals for whom travelling to a grocery “People are at the centre of generational family, and as part of a larger
community of participants. They cite the
store would present a health liability. With everything we do, and so we personable instructors and incentivising,
our agency drivers handling the grocery
pick-up and delivery with safe, no-contact always are happy to be a part of fun format as what keeps them energised
and returning for more — a testament to
protocols, we were able to deliver over the equation and give when and the quality and importance of these virtual
where we can.” classes during the pandemic.
$148,000 “It has definitely added to our life.
worth of groceries Chef Paula Ross Especially mine.”
to members of our local community.
Jean Ann, Exercise Client
Community Support Connections 2021 Impact Report
Social Wellbeing Help at Home
Pandemic realities posed both fresh challenges We’re proud of our Home Support Workers and
and new opportunities for our services dedicated Independent Contractors, who have continued
to providing social connection and relief. to provide outstanding service as genuine front-
line workers. As a testament to their service
New transparent barriers, personal protective excellence, our Homemakers received a
equipment, and enhanced sanitation procedures
meant our transportation services could continue
to service our clients for their essential in-town 95.7%
appointments — including rides to obtain their client satisfaction rate
COVID-19 vaccines.
in the midst of the most challenging year
imaginable. The overwhelmingly positive
response to this service in the midst of a
pandemic is an indication of the incredible, life-
changing value it provides, as well as how our
dedication to vigorous no-contact service delivery
Friendly Visitors pivoted to video platforms protocols has enabled our clients to feel safe and
to continue providing companionship put trust in the work we are doing.
remotely. Some, like Rudy (right), found new
opportunities to connect and relate with his
matched clients as they leveraged the ability
to virtually showcase their hobbies and
passions.
Our Caregiver Support Groups continued to
thrive after the transition to digital space.
The ability to meet from anywhere provided
added flexibility for those navigating the
caregiver experience to connect with Linda,
our Client and Caregiver Engagement With the pandemic seeing the disruption of
Specialist. many traditional supports, such as family
and friends, we foresaw the potential of
“Everyone wants that an increased need for at-home services.
sense of home.” Our Help at Home team was diligent to
ensure early recruitment of Independent
Our Community Dining service faced one of
Contractors for yard work demands in the
the most significant challenges to providing Ted Grudzinski, spring, and snow removal needs in the
exceptional client experiences during the
pandemic. However, by January, the service
Independent Contractor winter. In doing so, we were well-prepared
to continue providing much needed
reinvented itself for pandemic conditions as
supports for our community at home.
Online Friendly Connections. A casual, virtual
social space, Friendly Connections continues
to meet our clients’ needs for collective social
contact, even while everyone remains at home.
Community Support Connections 2021 Impact Report
Essential Without a doubt, our services could
not run if it were not for the incredible
efforts of our volunteers. In this past year
Ida and Vincent were among the
many volunteers recognised for
Community
achieving milestones of service
especially, the power of volunteerism was at our Volunteer Appreciation
on full display, despite pandemic obstacles. Online event in October, our
singularly most-watched content
Heroes For many volunteers, their own health and
safety concerns meant that they could not
return to in-person volunteering during the
piece on Youtube.
pandemic. Faced with a deficit in available
volunteers, we put out the call — and the
community answered. In the first two
weeks of the pandemic alone, over 100
members of the community stepped up Jeff Holland and Ted Scharf
to offer their services to support Meals on celebrated 30 years of
Wheels delivery. volunteering as Meals on Wheels
delivery drivers. Pioneers of
Throughout the past year, the volunteer our corporate volunteering
team has worked tirelessly to ensure that opportunities, their group of
our appreciation for our volunteers was realtors were our first-ever
known and felt. They partnered with service Adopt-A-Route partner.
staff to ensure volunteers were prepared
for their duties and felt appreciated
through cards, thank-you videos, and gifts
of appreciation for their efforts.
Pandemic conditions saw us innovate
in extending our gratitude towards our
In lieu of our traditional
volunteers, too. In place of our traditional
holiday appreciation party,
Volunteer Appreciation Dinner, a Volunteer
our volunteers were treated
Appreciation Online video award ceremony
to a holiday drive-thru, with
premiered on Youtube, and even received
barbeque s’mores, soup,
a feature on CTV news. In place of our
beverages, and festive cheer!
traditional holiday parties, a volunteer
drive-through was set up in Breslau, which
saw over 130 volunteers come out to
enjoy s’mores, soup, hot beverages, and
entertainment provided by our staff.
Whether working on the frontlines, or
staying at home to flatten the curve, our Beth, an early retiree, sought
volunteers have been essential community out pandemic volunteering as a
heroes, each playing a significant role in short-term opportunity to nurse
our ability to combat the pandemic, and her lingering hip injury while
provide care for community at home providing respite for others. She’s
throughout it. still an active volunteer over a
year later.
Community Support Connections 2021 Impact Report
Innovations
Our drive for innovation and adaptation Additionally, our Volunteer Team implemented a
was on full display over the course of the new digital volunteer onboarding system through
pandemic. Throughout the year, our agency 17hats. Paired with revamped training materials
was experimenting, testing, and implementing and video orientations, this data tracking and
new systems and technologies to enhance our management system has improved the logistics
services, both for immediate needs and future of volunteer onboarding, reducing the time
gains. necessary to ready a volunteer for work.
Ensuring clean, sanitary conditions for our clients Community Support Connections has also
has always been front of mind, and the pandemic invested in technology to offer virtual services
brought with it opportunities to invest in food- and reduce paper waste. We secured funding to
safe spray misters to disinfect our Meals on digitise our exercise paperwork, mitigating the
Wheels delivery bags, improving the effectiveness potential for clerical errors while also saving over
of our cleaning routines. Similarly, we obtained 4,500 sheets of paper monthly. Amalgamating
medical-grade in-vehicle misting machines — our financial software into a single application,
agency vehicles now use the same disinfecting Netsuite, has also resulted in noticeable
equipment as ambulances. improvements in efficiency.
A Hybrid Machine
A brand-new car is the kind of Christmas gift most only dream about.
But thanks to Toyota Motor Manufacturing Canada (TMMC), it was a dream come true for Community
Support Connections. TMMC’s donation of a hybrid RAV4 was a gift to our agency in an effort to help
realise our vision of greening our fleet of vehicles.
As we look to the future,
Being mindful of our carbon
we are deeply conscious
“With this vehicle donation we footprint when we go out
of the long-term impact
wanted to help Community to help our neighbours is
our operations could have
Support Connections with a safe all part of our commitment
on our local environment.
and responsible way of delivering to building sustainable
The pandemic has only
services we know so many people community resources.
heightened the demand for
in our community rely on.” Through this brand-new
our vehicle-based services,
hybrid RAV4, we will see
putting additional mileage
a savings of 10,000 kg of
and wear on a fleet of Frank Voss, TMMC President
greenhouse gas emissions
vehicles due for replacement
over the next five years.
in the next four years.
Community Support Connections 2021 Impact Report
Community Donors Funding Partners
Community Support Connections Fund
Brick and Co.’s generosity helped support our services during the pandemic.
Ascend Education Service Inc. St. Paul’s Evangelical Lutheran Church “They help me out
Bigfoot Snowshoes Swine and Vine Ltd. quite a bit. I can’t lift
Bingemans The Catholic Community Foundation of heavy things and I am
Breslau Pharmacy & Wellness Centre Ltd. Waterloo Region Inc.
Brick & Co. Restorations Ltd. The Cosmetic Surgery Clinic immunocompromised.
Audrey and Gerald Trust
Building Knowledge Canada Inc. Tire Team Centres Inc. Community Grants Foundation One of the biggest
Cambridge Hotel & Conference Centre Toyota Motor Manufacturing Canada Inc. Community Support Connections Fund transitional helps I have
Canada Helps Trillium Lutheran Church COVID-19 Community Response Fund
Challenger Motor Freight United Way East Ontario Don Hutzler & Elaine King Fund
had in my life.”
Chimp: Charitable Impact Foundation (Canada) Donor-Advised Fund
Conestoga Electric Inc. France-Anne Sweeny “Making A Difference” Fund Grocery Shopping Client
Enbridge Gas — CI Grant Program Rev. Carl & Jean Wagner and Family Fund
The Brian and Pauline Fisher Fund
Graham Mathew Professional Corp
Waterloo Region International Plowing Match 1995 and 2012 Fund
Indoor Climate Consultants Inc.
Insurance Bureau of Canada
Ivanhoe Cambridge Inc.
Krisco Construction Inc.
Proof Kitchen + Lounge
Retired Teachers of Ontario (District 11)
Rotary Club of Kitchener-Westmount
Schiedel Construction Inc.
Shuh’s Appliance Centre
St. Aloysius Parish
Community Support Connections 2021 Impact Report
Our Donors
Mohamed Abdulkadar Mila Billing Kelly Champagne John & Diane Dobbie William Ferguson Fern Greb
Wendi Adair Sun & Geng Bing He Winnie Chan Dave Doherty Jay & Sheilagh Filion Darlene Greulich
Avni Adams Lawrence & Jane Bingeman H. Alexandra Chappell John Dolby Charlotte & Kurt Flach Lauren Griffith
Doug Adams Angie Blekic Daisy Chappuis Wilfred & Donna Donnait Brian Forler Mary Groh
Roshanklanu Ahmed Rachel Boehm Jay Charlton Patricia Doran Cherwyn Forrest Philip Grominsky
Darlene Alexander Shirley Boisvert Kathleen Chatterton Rachel Dostle Glenn Forrest Sheila Groom
Al & Lori-Ann Allendorf Devin Bonner Ody Chaves Lucia Dow Shona Forrest Daphne Gross
Amit Anand Ion Bostioca Mary Chen Michael & Freida Dowling Maria Fortenbacher Patricia Grundy
Eve Anderson Elaine Bower Jeanette Chippindale Steve Doyle Carol Foxall Rosemarie Haas
Heather Anderson Lori Bowes Nancy Chittick Linda Dreher Diane Frederick Peggy Hagen
Shelley Anderson Don & Eloise Breadner Anthony Chung Thelma Drew Ardith Frey Gerry & Mary Ellen Hahn
Barb Andrade Anna & Bill Breen Bart Ciak Jennifer Drimmie Nancy Froklage Robert J. Hails
George & Lois Armstrong Velma Brent Peggy Clail James Lindsay Drummond Dianne Frombach Sandra & Gary Hall
Mary Lou Armstrong Michael Brewitt Colin Clarkson Francoise Dumont Martine Froment & Jean Shirley Hambly
Judy & Jean Pierre Armstrong Claire Brisland Danuta Colis Judy Dunn-Keighan & Jon Guillaume Forand Jane Hamel
Yvonne Ashley Robert & Susan Broad Margaret Collard Keighan Vanda Fuchka Morgan Hamilton
Amanda Attack Rosanne Brokenshire Dorothy Conly Don & Suzanne Dychuck Josh Fuchs Evelyn Hansen
Janet Babcock Dorothy Bronson Louise Conners-Surnoskie Geraldine Dyke Mary Jane Gallow Cathy & Lorne Harding
Patricia Bacon Mary Jane Booker Barbara Cook Beth Eagleton Don Gamble Mary Harper
John Baer Beth & Steve Brown Marion Cook Dennis & Hope Eaton Lois Gamlem MJ Harper
Gordon Bailey Megan Brown Robert Cooper Ellen Edwards Greta Gancevich Tyson Harris
Beryl Baker William Brown Mary Cormier Mohammad Eghlima Josephine Garbett Karla Harvey
Allan Balfour Lewis Brubacher Nelly Cote Hiltrud Eisenbach Shobha Gardner Glenn Haskett
Dee Barber Michele Brubacher John Crouch Rudy Enter Richard Gatto Stephanie Hayes
Richard & Sally Baril Judy Bruce Christine Cressman Umberto Erba Sara & Steve Geidlinger G. Marion Heath
Greg Barratt Kathi Brunen June Crouse Floyd Ertel Ryan George Janine Heider
Linda Barron Edna Bryce Mary Ann Cummings Mary Ertel Eli Gingerich Taylor Heimbecker
Martha Bassin Vera Bubak Pat Cunningham Eleanor Eschweiler Carlene Goddard Monica Heinrich
Kenneth Bast Barbara Buchanan Kathy Daigle Debra Fagerdahl Randy & Karin Gondosch Lorraine Hellinga
Dipali Batabyal Joseph Buchanan Paul Dainard Shaddi Fahel Samantha Goodman Terry Henderson
Karen Bateman Nancy Buckingham Chad Dance Jason Fallaise Eric & Heather Goulet Paul Herbison
Shirley & Gary Bauman Darla Budan Louise Dawdy Minnes Family Dimitri Granik Jean Hergott
Wilf Baxter Drew & Krista Bunn Lisa Dawson A. Farwell Elizabeth Grant Joan Hergott
Lorraine Beagan Karen Burke Hilda Deboer Jenn & Curtis Faulds Yolanda Grant Wayne Hergott
Barbara Beales Kathy Butt Charles Debrot David Fennell Carol Gray Debbie Hertzberger
Julianne Beaupre Brittny Byron Marco & Donna DeBruin Grant Ferguson Rosanne Gray Don & Hellen Hickman
Margaret Bebinski Dionisio Cabral Marlene Delicart
Julia Beddoe Anne & Gord Cameron Stephanie Dell
Dr. Richard Bennett Muriel Cameron Jim DeRoo
Judy Benninger Sam Cameron Dennis & Lynda Desaulnier “I think what Community Support Connections does for our community is
Mark Berg Sharon Campbell HKS Designs amazing, and I am always happy to support them to make sure they can
Nancy Berg Dale Carberry Maria & Manuel DeVargas
Pat Berg Steve & Stephanie Carter Jean Dickin keep doing what they are doing!”
Jerry & Joanne Berlette John Cartledge Patricia Dicks
Lucy Bertoncello Linda Case Fern Dietrich Michael D. Brewitt, Donor
Yaimini Bhagavatula Richard Caskenette Annis & William Dippel
Nancy Bignell Saibal Chakraburtty David & Carolyn Dirks
Community Support Connections 2021 Impact Report
Our Donors
Lianne Hietanen Nazira Jindani Hartman Krug Donna MacCallum Abduke Melka Josephine Novak
Stephanie Higgins Steve Johns Marie Kuehl Mandy Macfie Stephen & Mary Ellen Menich Mathew Oberle
Carly Hills Kim Johnstone Martin Kuhn Jenn MacKinnon Frank Mensink Anita O’Brien
Edna Hilton Kathryn Jones Joe Kukk Cheryl MacLean Kevin Mercer Tara O’Donnell
Renate Himmel-Hobson Grace Jutzi Ilse Kurtz Margaret MacPherson M. Mertens Brian Oesch
Monica & Larry Himmelman Julie Kafuta Aunna-Marie Kuzyk Valerie Mader Veronica Michael Rosemary Oesler
Laura Hoag Luella Kains Elaine La Ronde Teresa Maici Freda Millar Christopher Olekas
Kim Hoang Tom Karges Joan Laflamme Alexa Main Don Miller Susan Oliver
Karen Hodgson Ellana Karn Justin Lafrance Gloria & Jerry Majich John Miller Rosanna Olson
Shirley Holdsworthy Judy Kaufman Anne Laird Barbara Malcolm Elsa Millington Susan O’Neil
Marina Holl Karen Keeling Janice Lam Gurman Mallhi Valerie Mills Elisabeth O’Reilly
Andrew Holmes Alan Kehn Marilyn Lambert Gurdip Mamak Joyce Mingiardi Paul O’Reilly
Holly Holmes Vicki Kekish Margie Lambert-Sen Jasbir Mangat David Gicheru & Eva-Hawa Eveline Ozols
Judy Holtom Chris Kelland Louise Lane Nancy Mann Laurie Mirie Will Pace
Brenda Holvey Margaret Kennedy Mary Jean Lange Denis Marcotte Christine Mitchell Uma Pathak
Betty L. Hooper Margot Kerschowski Anna Lansky William Marks Lara Mitchell Ashley Patrick
Rosalind Horne Mehoob Ali Khan Mary Jane Lanteigne Barbara Martin Eleta Mitton Mary Patterson
Natalie Hoshing Olwen Kiesling Gerald Lantz Doug Martin Angela Moisse Robert Payne
Robert Hu Joan Kilgour Edwin Laryea Aran Matier Andrea Mondoux Carole Payne
Rosemin Hudda Gordon & Susan King Corey Lasso Shelley May Yvonne Monterroso Emily Pazuk
Prabhinder Hundal Rahul Kitchlu Frances R. Lavery Janna Mazuryk-Barker Gail Mooney Gillian Pearce
Mary Jane Hundt Myra Klaassen Lesley Lecocq Kate McAllister Janet Moore Mike Peasgood
Margaret Hunsberger John & Irene Klassen Wendy & Patrick Ledwidge Julia McAullife Sandra Moore Larry Pennanen
Miss Ibbotson Henry Klingspon George Lee Eugene McCarthy Maria Mora Elaine Pernfuss
Charlotte Innerd Conrad Knabenschuh Theresa Lee Wayne McCormick Norma Mosgrove Leslie Perry
Designed Office Interiors Inc. Norman Knutson Jim Leichnitz Grant McDonald William & Doreen Motz Loredana Petean
Gail C. Ireland Elizabeth Kocher June Leitch William McDonald Sandra Muir Brenda Phelan
Brigid Isenor Doreen Koenig Rene Letoile Elspeth McFadden Juanita Mullin Kathy Phillips
Pavi Iyer Kathy Kokkelink Barbara Lindsay Dawna McGee Joyce Murdoch Stella Piaseczny
Gellant Jager Douglas & Margaret Kraemer Martha Linkletter Slava McIntyre Elsie Murdock Carl & Gertie Piellusch
Anne James Gary Kraft James Litwiller Allen McKay Rosemarie Murray Lorraine Plummer
Harry James Waldemar & Barbara Krasowski Lisa Loiselle Elizabeth McKay Kathy Muscutt Robert & Janice Polfuss
Donni Jameson Colleen Kreksch Lois Love Wayne McKay Salim Mizaffar Pamela Polfuss-Schmidt
Theresa Janzen Edith Krieger Bruce & Edith Lowe Nikola McKinnon Marilyn Mylchreest Marguerite Polischuk
Rosalie Jennings Jean Kritz Catherine Lumb Patricia McMann Sandra Naim Graham Pope
Andrew Jeremias Joan Kron Anne & Rick Luymes Sou McManus Sookie Nam Doris Post
Jean McMaster Alan Nanders Sylvia & Adolph Prachar
Doreen McMillan Chris Nanson Joseph & Traudy Preissler
Jackie McMullen Joanne Nederend Frank Preston
“Community Support Connections is an essential lifeline to Elaine McNaughton Tammy Nelson Bull Dylan Pritchard
so many in our community. I am proud to support an organisation Carmela McPhail Judith Nicholson Beverly & Don Pullen
that helps those who want to stay in their own homes with a way Sherry McQuestion Margaret Nickels John Pym
Libby McRoberts Burton & Patricia Nickerson Nadine Quehl
to live safely, independently, and with dignity.” Susan McTavish Hannelore Nikelski Brian Quigley
Diane Medcalf Janet Nogueira Cecile Radno
Sandra Muir, Donor Rick Medeiros Lisa Norheim-Kiik Dave Raghunath
Mary Lou Meldazy Barbara Nosal Bibi Ramnath
Community Support Connections 2021 Impact ReportOur Donors
Navdeep Rathod Marilyn Scherrer Joyce Smith Christopher van Dop Judy Wardle Wanda Winterhalt
Kevin Read Betty Schierholtz Carol & Bob Snelgrove Greg Van Horn Marjorie Watson Natascha Witt
Nancy Redmond Daniela Schmidt Marjorie Snyder Ryan Van Stralen Ray Webb John & Joan Wittnebel
Jim Reid Marie & Tom Schmidt Arlene Sovran Deedy Vandenberg Florence Weber Justin Wong
Joan Reid Waltraud Schmidt David Stacey Kyle Vander Welle Shannon Weber Gillian Woolner
Margaret Reist Brian Schopf Joyce Stankiewicz Megan Vanderwoude Marilyn Weckworth Ross Woolner
Audrey Reitzel Debbie Schreiter Susan Stark Marc VanNiekerk Nicola Wedge Dianne Workman
Susan Remers Jennifer Schutz Vern Steel Linda Vanstone David Westfall James Wray
Raluca Rentea Bettie Schuurman Karen Stemmler Ion & Jenny Vasilescu Ron Wilcock Anne Marie Wright
Elizabeth Resmer Murray & Elaine Schwartz Laurie Stephens Shahkhanu Velji Carol Wilhelm Glennis Yantzi
Veronica Riauka Rita Schwartz Christine Sterzik Garrett Verbakel Jane Williams Karen Yaworski
Paul Richards Mayda Scoins Roberta Stewart Ulrike Voight Sandra Williams Yvonne Yersh
Doug & Alison Riddell Dale Scott Judith Stiles Ed Voisin Tim Willis Rosalyn Yeung
Rod Riehl Ravi Seepersaud Elena Stratopoulos Ailish Wade Andrew Wilson Mary Young
Ross Robertson Doreen Rivers Jim Stroh Juliet Wahba Darlene & Charlie Wilson Jonathan Young
Magnell Robinson Wilfred Roach June Stuart Dave Wald Donna Wilson Cassandra Zehr
Barbara Rodrigue Anne-Elies Robb Russ Stuebing Donna Walters Dorothy Wilson Rachel Zeller
Maureen Rodrigue Diana Robertson Waltraut Stumpf Angela Wand Kelly Zinken Junxia Zhao
Roger Roedding Ed Robertson Helen Sun Ron Ward
Elsie Rogan Frank Seglenieks Paula Surdin
Robert Ropell Glen Seibel Joyce Sylvester
Amanda Ross Christine Senior Laszlo Szabo
Rhonwyn Rossi Misgana Sereke Margaret Taggart
Gail Roth Betty Sernoskie Steve Takacs
Marg Roth Amy Shannon Margaret-Anne Tannassee
Medea Rowland Patty Shannon Eva Tauer
Bonnie Rucha Carol Shantz Dale Taylor
Marcia Ryan Jennifer Sharpe Marilyn Taylor
Marko Sablkic Jacqueline Sharratt Linda Teather
Sunanda Sachdev Erica Shelley Vivienne Tereshyn
Saba Saiel Steve Sherman Nishant Tewari
Irene Sanderson Doug Sherritt Lynne Thom
Muriel Sandrock Jane Shivas Liz Thomas
Rina Sangers Chris Shoemaker Patrice Thorn
Elvina Sauders Margaret Shoesmith Sayaka Tiessen
Mark Sauve John Short Marjorie & Denis Tinklin
Shirin Sayani Kate Short J.E. Titterton
Stephanie Scandrett Falguni Shukla Barbara Tomori
David Scarrow Susan Sieradzki Naseem Toor “Community Support Connections offers services and programs that are
Ken Schade Christine Simpson Patricia Tracy critical while allowing members of our community to remain in the comfort
Michael & Dora Schaefer Olive Singh Vinh Tran
Robyn Schall Lisa Slimmon Sam Trieu and safety of their homes. We are pleased to support the deliver of these
Ted Scharf Marianne Sloane Bernie Trlaja services by donating a vehicle, and doubly pleased that the hybrid RAV4 also
Peter Scharman Ralph Small Matthew Trushinski reduces the environmental footprint of CSC.”
John Scheele Dawn Smith Walter Turner
Bruce Scheifele Isobel Smith Jean Uhrig
Betty Schenk Joan Smith Katharine Van Beek
Derek Kidnie, VP, Administration, TMMC
Community Support Connections 2021 Impact ReportChanges in Funding Streams Statement of Operations
As Compared To The 2019-2020 Fiscal Year For The Year Ended 31 March 2021
Grants Events
2019 - 2020
Fiscal Year 2020 - 2021
Fiscal Year 2019 - 2020
Fiscal Year 2020 - 2021
Fiscal Year
We have seen a 343% increase in funding
received through grants. The majority of We have seen a 100% decrease in revenue
grants were COVID-19 relief grants. from events due to the pandemic.
Donations from Donations from
Individuals Corporations
2020 - 2021
2019 - 2020 Fiscal Year
Fiscal Year
2020 - 2021
2019 - 2020
Fiscal Year
Despite the financial hardship faced Fiscal Year
by many individuals as a result of the
COVID-19 Pandemic, we have seen a 16%
increase in the total value of donations We have seen a 101% increase in the total
made by individuals. value of donations made by corporations.
You Made The Difference
At a time of so much change one thing remained constant: The support of our community.
Throughout this past year, we have seen our community answer every call for help.
Through your gifts of time through volunteer work, kind messages to clients and staff,
advocacy for your disenfranchised neighbours, in-kind donations, and financial support,
you have helped create a community where we can all feel at home. Thank you.
Community Support Connections 2021 Impact ReportCaring for our Community at Home.
Charity No. 12962-1298-RR0001You can also read
