Community Report Q4 2020 - Elexicon Energy
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Community Report
Q4 2020
Photo credit: Municipality of Clarington
CLARIN GTON : COMMU N I T Y R EPOR T
Q4 2020
More than 169,000 homes and businesses in the communities we serve depend on a steady supply of
System Reliability electricity to power their lives. Elexicon Energy takes service reliability very seriously, and continues to
monitor and mitigate any trends to ensure system reliability.
The average number of hours that power to The average number of times that power to
a customer was interrupted in Q4 2020 was a customer was interrupted in Q4 2020 was
3.86 compared to 1.62 in Q4 2019. 1.57 compared to 1.16 in Q4 2019.
TOP THREE REASONS FOR TOP THREE REASONS FOR
OUTAGE DU RATIO N I N Q 4 2020 : OUTA G E S I N Q4 2 0 2 0 :
1. Human element*: 1. Defective equipment:
49,595 hrs compared to 40 outages compared to
Zero hrs in Q4 2019 47 outages in Q4 2019
2. Defective equipment: 2. Foreign interference**:
9,841 hrs compared to 33 outages compared to
7,826 hrs in Q4 2019 42 outages in Q4 2019
3. Loss of supply: 3. Scheduled outage:
1,964 hrs compared to 7 outages compared to
19,448 hrs in Q4 2019 12 outages in Q4 2019
TOTA L O U TAG E D U R ATI O N TOTA L N U M B E R
I N C US TO MER HO U RS: O F O U TA G E S :
63,700 hrs in Q4 2020 90 in Q4 2020
45,222 hrs in Q4 2019 119 in Q4 2019
* The human element hours is a direct result of an outage that occurred on November 25, 2020. The outage affected all customers in
Bowmanville and Newcastle, and was a result of an incorrect conductor sleeve used in a 44kV circuit more than 40 years ago by a predecessor
utility to Elexicon Energy. The sleeve failed and caused an inter-circuit fault between multiple overhead feeders.
** The Ontario Energy Board describes foreign interference as interruptions beyond the control of the distributor such as those caused by
animals, vehicles, dig-ins, vandalism, sabotage and other foreign interference.
2 Our power is response-ability
CLARINGTON : COMMUN I T Y R EPO R T
Q4 2020
Corporate Social Responsibility
CO R P O R ATE G I V I N G PRO G R A M U PDATE : R EC E NT S P O N SO R S H I PS :
• 2020 Budget: $32,968 • Community Living Oshawa/Clarington
• Amount spent to date: $32,968 • Durham Region Hospice (Clarington Build)
• Hearth Place Cancer Support Centre
• Victims Services of Durham Region
• WindReach Farm
• YWCA Durham
“We needed you and you were there. We are overwhelmed with gratitude
for the help of Elexicon Energy in supporting the most vulnerable among us.”
– Victim Services of Durham Region
“Your support is especially appreciated during these challenging times.
The commitment of our corporations in Durham has always been heartwarming.
It makes such a difference.”
– WindReach Farm Foundation
Field Operations
• Completed: Construction on King Avenue in
Newcastle and Bowmanville Avenue to allow for
system expansion.
• Completed: Toronto Substation (Newcastle) rebuild.
The rebuilt substation will improve system reliability
and expand capacity for customers in the community.
3 Our power is response-ability
CLARIN GTON : COMMU N I T Y R EPOR T
Q4 2 0 2 0
Communications
• DSP: In early October, Elexicon Energy launched a survey to help
build the company's 2021-2026 Distribution System Plan (DSP).
Customer input and feedback will ensure the investments the
company makes meets the needs of its customers and the
communities it serves.
• Customer newsletter: The winter issue of Elexicon Energy’s semi-
annual customer newsletter, the illuminator, started mailing on
December 15. Customers registered for eBill (paperless billing)
receive an electronic copy in their inbox.
• Website redesign: A digital creative agency has been selected to
provide expertise and support a website redesign. The agency will
build on Elexicon Energy's existing landing page and dissolve the
legacy Veridian Connections and Whitby Hydro websites.
• Fraud prevention: Scammers continue to target
hydro consumers during the pandemic, posing as
utility representatives, threatening disconnection
and offering rebates. Elexicon Energy is issuing
regular reminders to customers to look out for
scams and steps to take if they suspect they are
being contacted by a scammer.
4 Our power is response-ability
CLARINGTON : COMMUN I T Y R EPO R T
Q4 2020
Industry News
• In early October, the Electricity Distributors Association (EDA) released Charging Ahead: EDA
Position Paper on Electrified Transportation. The paper provides position statements on
transportation electrification and the role that electric utilities can play.
• New electricity prices for households and small businesses came into effect on November 1 under
the Regulated Price Plan.
• On December 7, the Auditor General released her Value-for-Money Audit of the Electrical Safety
Authority (ESA). The report contains 25 recommendations and 50 action items to address audit
findings. The ESA agreed to all of the recommendations.
• The Independent Electricity System Operator released
details on new Save on Energy programs launching the
week of January 4, 2021. There new framework focuses
on cost-effectively meeting the needs of Ontario’s
electricity system by continuing to provide opportunities
for those who need them most, including commercial,
industrial, on-reserve First Nations and income-eligible
electricity consumers.
• The EDA released the winter issue of their quarterly
magazine, The Distributor – Powering Local
Communities and Economies.
• The Ontario government has introduced a new
streamlined Energy Affordability Program for
households struggling to pay their electricity
bills.
5 Our power is response-ability
CLARIN GTON : COMMU N I T Y R EPOR T
Q4 2 0 2 0
Customer Service
• A bill redesign project is on track to be completed by January 2021. The new bill statement will make it
easy for customers to compare their monthly electricity consumption, understand their usage and learn
about the cost of supplying power.
• The merging of legacy Veridian Connections and Whitby Hydro databases into one Customer
Information System is on track to be completed by January 2021.
• On October 13, Elexicon Energy and hydro utilities across the province began accepting election forms
from residential and small business customers requesting to switch from Time-of-Use to Tiered prices,
effective November 1, 2020.
• Elexicon Energy continues to accept applications for the residential
COVID-19 Energy Assistance Program (CEAP) and COVID-19
Energy Assistance Program for Small Business (CEAP-SB).
• Elexicon Energy and utilities across the province are banned from
disconnecting residential customers for non-payment, from
November 15 to April 30. Electricity distributors, however, can
continue to charge late payment fees on past due amounts during
the winter disconnection ban period. Elexicon Energy is encouraging
customers to contact us to learn about extended bill payment options
and financial assistance programs.
Contact
Have a question or require more information, email communications@elexiconenergy.com.
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