CORPORATE AND SOCIAL RESPONSIBILITY REPORT
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r e p o r t
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C OR p OR AT E
A ND SOCiA l R ES p ON S i B i l i T Y
R Ep OR T
Strengthening
corporate responsibility
Governance & strategic orientations
SUMMARY
Group governance
CSR governance and management
Responsible finance, our commitments
Environmental and Social Commitments (E&S)
Implementation of E&S Commitments in business lines
Economic and social impacts of our activities
Loyalty of practices
Responsible finance, our products and services
Solidarity products and services in French Retail Banking
Solidarity products and services in International Retail Banking
and Financial Services
Environmental and positive impact finance banking products
Socially Responsible Investment (SRI)
Microfinance
Responsible employer
Supporting the Group’s progression
and developing a relationship banking culture
Supporting the Group’s adaptation to its environment
Developing a relationship bank culture
based on common values
Environment for its own account
& responsible sourcing
General policy and achievements regarding the environment
Commitments in sourcing
Societe Generale in civil society
Accessibility for persons with disabilities
Societal and civic actions
Cultural sponsorship
Sports sponsorship and partnerships
Appendices
CORP ORAT E A ND SOCI AL R ESPONSI B I LI TY R EPOR T C OR P OR ATE A N D S OC I A L R E S P ON S I B I LI TY R E P OR T
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SOCIETE GENERALE SOCIETE GENERALE
GROUP GROUP
“ … cater for customers’ financial
needs in a responsible manner
”
and finance the economy
over the long term. Our aim is also
“ “
frédéric oudéa to encourage our employees to
Chairman and Chief Executive Officer commit to today’s society alongside
the Group’s various partnerships
There is no responsible CSR is a factor of responsible
“Societe Generale’s first responsibility
and sponsorship programmes. bank without responsible and sustainable growth at the
” ”
as a company is to be a benchmark To uphold this, the Group has
bank for its customers, to cater for undertaken commitments at the
bankers service of our clients
their financial needs in a responsible national and international level over
manner and, in doing so, to help the past fifteen years that bear the
finance the economy. If we are to earn hallmark of the exacting principles séverin cabannes patrick suet
the trust on which our very business the Group has set itself across all its Deputy Chief Executive Officer Corporate Secretary
depends, our focus must be to forge business lines. Thus we care to identify and Group Chief Compliance Officer
lasting relationships with our customers, the Environmental and Social (E&S)
to provide a professional and ethical impact not just of our own account "The bank’s responsibility is based
solution to their needs, to constantly activities but also of our products on fulfilling our mandate to serve our "In an environment of energy transition
seek their satisfaction and feedback, and services. Wherever possible, we clients, by financing their projects in and demands for ever more detailed
and to support them through good will continue to strive to reduce the the safest and fairest manner, i.e. by reporting, what society expects
times and bad. We hope to reinforce Group’s ecological footprint and to managing the risks that we let them from the banks is changing. The
this vision by taking a progressive promote social inclusion, as much take and those we take ourselves. stakeholders demand a higher level
approach throughout the Group. through our purchasing, our policies as This is a systemic responsibility that of responsibility and transparency.
an employer and our sponsorship, as we share with our regulators and Taking our social and environmental
The success of this strategy supervisors and which requires
through our financial solidarity service responsibility into account in our
depends on the Group’s employee’s total rigour and transparency in the
offer, which is adapted to the needs daily activities strengthens our
commitment. By mobilising and implementation of the rules that
of our most vulnerable customers. clients’ confidence in our group
developing their talent in a responsible make this system function smoothly. and Societe Generale’s position
manner, Societe Generale aims I am confident that our corporate Also, because our activities have as a leading banking institution.
to constantly enrich the wealth of responsibility will cement our position long-term impacts, our responsibility This approach helps us realise
its human capital to better serve as a benchmark bank for our customers extends to all areas of sustainable our ambitions for responsible and
its customers. The Bank seeks to and in our markets, and will rate us development, be it our own footprint or sustainable growth, while contributing
strengthen the types of behaviour amongst the world’s most responsible that of our clients. We are fully aware to economic and social progress in
that will ensure the creation of value banks for CSR policies and initiatives.” of this, and that is why we have set the countries where we are present."
environmental and social principles
that apply to all our activities and that
are now taken into account in the daily
conduct of our business. All in all, a
relationship of confidence maximises
the bank’s value for its clients."
CORP ORAT E A ND SOCI AL R ESPONSI B I LI TY R EPOR T C OR P OR ATE A N D S OC I A L R E S P ON S I B I LI TY R E P OR T
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CSR
GOVERNANCE
AND MANAGEMENT
Ensure duly controlled decision-making best serving
the company’s long-term interests while ensuring
that the expectations of its major stakeholders
are met, in compliance with the regulations
C OR P OR ATE A N D S OC I A L R E S P ON S I B I LI TY R E P OR T
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C S R G OV E R N A N C E A N D M A N AG E M E N T C S R G OV E R N A N C E A N D M A N AG E M E N T
Risk Culture
Everyone's aware, everyone wins.
Group Given the operational go-ahead in January 2011, the “ENTERPRISE RISK MANAGEMENT” (ERM)
governance programme aims to improve the consistency and effectiveness of the Group’s risk management
system, by fully integrating risk prevention and control in the day-to-day management of the
bank’s businesses. This project is based on three principles: (i) taking greater account of risk
in the bank’s strategic management (in particular, by continually improving oversight of the
Group’s “Risk Appetite” – see section below); (ii) optimizing permanent control measures; and (iii)
strengthening risk culture among all Group employees.
In 2014, the ERM programme:
n supervised permanent control reinforcement (see page 10);
n as promoted the risk culture development through training and awareness-building
h
intended to bank’s employees;
n as contributed to the Risk Appetite Statement formalisation that summarizes Group’s
h
target risk profile in order to assure a common vision on this topic in the bank.
For more information see page 60
At December 31, 2013, 10 of the 14 n T he procedures for managing,
directors are independent, i.e. more than preventing and evaluating risks are
83% of the Board members using the regularly analysed in depth by the Board
AFEP-MEDEF Code’s new calculation rule, of Directors and, in particular, its Audit,
which excludes employee representatives Internal Control and Risk Committee.
from the calculation (71% if employee n Presentations on the main aspects of,
directors are included). and notable changes to, the Group’s
This proportion is significantly higher than risk management strategy are made to
the target set by the Board of Directors the Board of Directors by the General
to comply with the proportion of 50% Management at least once a year (more
independent directors, recommended in often if circumstances require it), including
the AFEP-MEDEF code. the Group’s Code of Tax Conduct.
Also note that the Group’s risk management
Principles of governance, principles, procedures and infrastructure as
The Societe Generale Group has clear and of the individual contribution of each director, controlling risks, and ensures that it is
control and organisation well as their implementation are subject to
the control of the Internal Audit Division.
transparent governance. It ensures duly which is not considered useful, as the applied. of risk management
controlled decision-making best serving positive assessment of the Board’s operation The implementation of a high-performance Specialised committees
Societe Generale’s Board of Directors is
the company’s long-term interests while could only result from satisfactory individual
composed of twelve directors appointed
and efficient risk management structure is a of the board of directors
ensuring that the expectations of its major contributions. That said, in order to further critical undertaking for the Societe Generale > SPECIALISED COMMITTEES
by the General Meeting and two directors
stakeholders are met, in compliance with improve each director’s participation, the Group, in all businesses, markets and OF THE BOARD OF DIRECTORS
42%
elected by employees. A representative
the regulations. The fundamental operating Board of Directors has decided that the Vice regions in which the bank operates, as well
of the Works Council attends Board Audit, Internal Control and Risk
principles of the governance bodies are Chairman will conduct an individual interview as the balance between strong risk culture
meetings without voting rights. Directors Committee of the Board of Directors (1)
described in the Internal Rules (see p. 455 with each director each year. and the development of its activities.
are appointed by the General Meeting
of the Registration Document).
The compensation of Chief Executive
Mission and organisation for a 4-year mandate. The two directors
appointed by the employees of the Group
women Societe Generale Group’s risk
management governance draws on:
Its mission is to monitor issues relating
to the preparation and control of
Officers complies with the European
of the board of Directors have a 3-year mandate (2012-2015). in Boards of Directors T he strong involvement of its managers
accounting and financial information
n
as well as the effectiveness of internal
> MISSION AND ORGANISATION throughout the entire organisation in
Capital Requirements Directive (CRD4) of The Board’s of Directors composition control, measurement, monitoring
OF THE BOARD OF DIRECTORS
26th June 2013, whose aim is to establish the risk management process and the and risk control systems.
is intended to strike a coherent balance
83%
remuneration policies and practices that are At its meeting of 15th January 2015, the promotion of the risk culture, from the
between the experience, expertise and As part of its risk control responsibilities, the
compatible with effective risk management. Board of Directors of Societe Generale Board of Directors to its operational teams;
independence of its members in strict Committee adopted a broad approach to
CRD4 was transposed into national law decided to recommend the separation of Clearly defined internal procedures and
accordance with the principles of equality n
the various risk factors and discussed the
and its policies have been in effect since 1st the offices of Chairman and Chief Executive of directors are independant guidelines;
and diversity that reflect the Group’s Group’s risk appetite. It reviewed the Group’s
January 2014. Societe Generale also applies Officer to the General Meeting, and to global reach. Societe Generale’s Board n Ongoing supervision by an independent risk mapping and the suggested approach
the recommendations of the AFEP-MEDEF propose the appointment of Lorenzo Bini of Directors is made up of six women body to monitor risks and to ensure
Smaghi as Chairman and Frédéric Oudéa for defining risk appetite. It regularly examined
Corporate Governance Code. and eight men (i.e. 42% women or 33% that the applicable rules and the dashboard for the Group’s reputational
as Chief Executive Officer at the next Board excluding the Directors elected by the procedures are effectively applied.
In accordance with the “comply or risks. Over the course of the year, the
of Directors. employees, in accordance with the
explain”principle, Societe Generale specifies Two main bodies govern group risk Committee focused special attention
that it applies all of the recommendations, The Board of Directors defines the provisions of the Law of January 27, 2011). management: the Board of Directors on the issues surrounding information
with the exception of the formal evaluation Company’s strategy by assuming and and General Management. system and non-compliance risks.
(1) In January 2015, the CACIR (Audit, Internal Control and Risk Committee) was split into two Committees, namely
the Audit and Internal Control Committee and the Risk Committee)
CORP ORAT E A ND SOCI AL R ESPONSI B I LI TY R EPOR T C OR P OR ATE A N D S OC I A L R E S P ON S I B I LI TY R E P OR T
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CSR governance
As such, it ensured that adequate At December 31, 2014, the Compensation of 15th January 2015 notably regarding and management
provisions were booked for the principal Committee was composed of five separation of the mandates of Chairman
identified risks and closely monitored any directors, three of whom are independent. and Chief Executive Officer.
changes in major risks, such as credit It is chaired by independent director, Mr
risk, market risk, structural interest rate, Lévy. The Compensation Committee Permanent control
exchange rate or liquidity risk, and legal met seven times in 2014, and the Group’s internal control system is based
commitments Principles and the E&S sector and cross- 2004: signed the Diversity Charter in
risk, as well as changes in significant attendance rate was 97% (92% in 2013). on:
Societe Generale conducts its sector policies appended to them. France;
on- and off-balance sheet items. It also In accordance with CRD4 and its First-level permanent control, under
n
business with the utmost respect > CSR STRATEGy AND GOVERNANCE 2007: adopted the Equator Principles;
reviewed the operational risk control transposition into French law, the the responsibility of Core Businesses for values and principles under:
structure. The Committee reviewed the and Corporate Divisions, forms 2014: supported the Green Bond
Compensation Committee ensured
Group’s market risk control procedures that the Group’s remuneration policies the cornerstone of the permanent n The universal Declaration of Human Societe Generale has shown its voluntary Principles, aimed at establishing
and was consulted on the annual revision comply not only with regulations, control system. It aims to ensure the Rights and associated covenants commitment to sustainable development a reference framework for green
of market risk limits. It examined the but also with the company’s risk compliance, validity and security of (namely, the International Covenant since 2000 by implementing the following bonds;
Annual Report on risk measurement management policy and capital targets. transactions completed through risk on Civil and Political Rights and the public or private initiatives: 2014: subscribed to Lyxor’s Principles for
and supervision procedures. It also mitigation systems and managerial International Covenant on Economic, Responsible Investment (PRI).
The Committee reviewed the principles 2000: founder member of the Wolfsberg
gave the Compensation Committee supervision Social and Cultural Rights);
of the remuneration policy applicable Group;
its opinion on the incorporation of risk n Second-level permanent control, The main conventions of the
within the Group, and particularly
n
2001: participated in the United Nations Societe Generale complies with the
within the compensation structure independent from operational staff, lnternational Labour Organisation;
concerning employees whose activities Environment Programme Finance obligations set out in the French "Grenelle
for regulated employees (financial comes under three Corporate Divisions
have a significant impact on the Group’s The UNESCO World Heritage Convention; Initiative (UNEP-FI); 2" law on the national commitment
market professionals and others). and has been significantly reinforced n
risk profile, in accordance with the in 2014. The second-level permanent 2003: joined the United Nations Global for the environment, including those
The Committee followed the bank’s new regulations in force. It dedicated n The OECD (Organisation for Economic relating to "art. 225" linked to company
control aims to ensure that first level Compact, which encourages
liquidity situation very closely. It was several meetings to this examination Co-operation and Development) transparency in environmental and
controls exist and that they are effective companies to integrate principles
also consulted on the draft responses and to verifying that the structure Guidelines for Multinational Enterprises.
and properly executed. relating to human rights, working social issues and "art. 75" relating
by the Group to the follow-up letters proposed for regulated employees These commitments are set out in the conditions and the fight against to the publication of a report on
At the same time, the corporate divisions,
from the French Prudential Supervisory complies with the new and particularly Environmental and Social (E&S) General corruption; greenhouse gas (GHG) emissions.
with the support of the functions
and Resolution Authority, as well complex rules. It above all ensured
under their responsibility, contribute to
as its responses to the ECB and to that the remuneration policy effectively
the permanent control of the group’s
foreign regulatory authorities. takes into account the risks generated
transactions.
by the activities and adherence by
The Committee travelled to the The Group’s Corporate Secretary
employees to risk management policies
Czech Republic and Poland to and professional standards, and is responsible for monitoring Group
conduct a full review of business consulted the Audit, Internal Control compliance. He also ensures Group legal
activities in these countries. and Risk Committee in this regard. and tax security and compliance.
In January 2015, the Audit, Internal For more information, see pages 133 to
The Committee prepared the Board’s work 136 of Registration Document.
Control and Risk Committee was split
on gender equality within the Company
into two Committees, namely the Audit
and Internal Control Committee and nomination and corporate Governance Periodical control organisation and governance with the specific characteristics of their the Statutory Auditors. Under art. 225,
committee of the board of directors The Internal Audit Division comprises, CSR management at Societe Generale respective activities. Each entity appoints Crédit du Nord, Boursorama, Franfinance,
the Risk Committee, in accordance
under the authority of the Head of Group forms an integral part of the Group’s its own “CSR contributors” (around sixty SOGECAP, CGI and ALD published a CSR
with the CRD IV Directive. Each Its task is to submit proposals to the Group-wide), whose role is to participate report in addition to the Group’s report.
Internal Audit, all of the teams in charge organisation and is implemented by various
Committee consists of five Directors. Board for the appointment of Directors in drawing up action plans and monitoring
of periodic control, whose main purpose resources and structures at all levels
The committee consisted of five Directors, and of successors to the Chief Executive is to adopt an objective, thorough (governance, compliance and internal their execution. To evaluate its overall CSR performance,
including four independent directors, Officers and Directors, especially where and impartial approach to verify the control functions, risk committees, new the Group has defined a series of
and is chaired by Mr. Wyand. The a position becomes vacant unexpectedly, compliance of operations, the level of risk product committees, internal regulations, The CSR and Sustainable Development quantitative indicators, which are grouped
Committee met 10 times in 2014, with an after carrying out any necessary inquiries. effectively incurred, the proper application Code of Conduct, Audit Charter, Tax Code Division, under the supervision of General into five categories:
attendance rate of 100%, as in 2013. On December 31, 2014, the Nomination of procedures, and the effectiveness of Conduct, etc.). Management via the Group’s Corporate
Secretary, is in charge of defining and n Governance indicators: governance,
and Corporate Governance Committee and relevance of the permanent control
The Executive Committee defines the promoting CSR policy throughout the ethics, compliance, risk culture;
compensation committee of was composed of four directors, three of system. Group wide, they employ around
the board of directors whom are independent. It is chaired by 1,300 members of staff. Audits are carried broad outlines of the Group’s CSR policy Group as well as coordinating the activities n Business indicators: customer E&S
independent director, Mr Folz. out by: and periodically validates any action of its contributors and all related initiatives.
In particular, it makes proposals on evaluation, volume on “green” or positive-
plans based on the reporting made by It provides practical assistance to the
the policy for allotment of performance The Nomination and Corporate n The Internal Audit teams, which are impact business, customer satisfaction,
the CSR and Sustainable Development different entities, encourages both the
shares and share subscription or Governance Committee met five times in hierarchically attached to the Head of contribution to local development, etc;
Department. exchange and dissemination of best
purchase options and the principles 2014 and had an attendance rate of 95% Group Internal Audit and functionally practices and produces the Group’s CSR n Social indicators: employment,
of the compensation policy for (92% in 2013). attached to the heads of the business
The Group’s business lines and corporate reporting in accordance with the Grenelle career and skills management,
and corporate divisions;
corporate officers and prepares It prepared the governance decisions divisions are responsible for adjusting 2 Law (art. 225 and 75) through a complete compensation, working hours, internal
the evaluation of these officers. taken at the Board of Directors meeting n The General Inspection department. and implementing this CSR policy in line CSR report subject to verification by feedback, health and safety, etc;
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n Environmental indicators: environmental
management system, environmental CSR ACHIEVEMENTS For the second year running the internal
Environmental Efficiency Awards was an
constantly adapt in a progress oriented
approach.
Nord have been surveying their respective
customers as well as those of their
awareness, water and energy IN ITS DAILY DEALING, SOCIETE GENERALE opportunity for promoting new projects The Group’s ambition is to structure and competitors for some ten years now in order
consumption, transport, waste, etc.; GIVE EFFECTS TO ITS COMMITMENTS to support the bank’s environmental value its dialogue with stakeholders. to assess their level of satisfaction. The
policy. This scheme allows all the bank’s survey covers the level of overall customer
n Sponsorship indicators.
entities and business lines to contribute implementation satisfaction, but also the level of satisfaction
to the efforts to reduce CO2 emissions. as regards the different aspects of banking
The table here after lists the essential
RESPONSIBLE FINANCE
RISKS CULTURE AWARENESS Code of
See“General policy and achievements relations (branch, advisor, telephone and
8
conduct
in players and our “types of relationships”.
More than 41,000 SECTORAL POLICIES
regarding the environment” The “types of relationships” qualify the
internet banking, products, pricing policy).
12
employees trained languages
As part of the Trophées Innov’Groupe actions taken by the Group in order to For Societe Generale’s French network
4,100
1 Tax Code
1,200
+
of conduct
(dedicated to innovation) organised meet the expectations of these partners. this national competitive barometer is
1 Charter for
responsible advocacy
clients evaluated each year, Societe Generale supports reinforced by annual satisfaction surveys,
FAIR PRACTICES Environmental & Social policies between 2010 & 2014 innovative CSR initiatives, in particular with results at the level of each branch:
Customers
*Know Your Client
every year, Societe Generale carries out
ConTRIbuToRS SOLIDARITY-BASED BANKING OFFER FINANCIAL INCLUSION
in 2015 by presenting an award to the
offer for socially responsible deposits for In 2014, during the Investor Day, surveys on 120,000 individual clients,
14,500 professional clients and 5,000 SMEs,
to the extra-financial reporting MICROFINANCE companies. This new offer strengthens Societe Generale reiterated its ambition to
EUR 1.8 M EUR 958 M SG CIB‘s commitment in favour of socially which focus on how customers rate the
EUR 82 M be the reference relationship bank on its
34 MIFs
to 60 associations of PIF
+
in microfinance credit lines
GREEN FINANCING responsible solutions in terms of investment markets, close to its customers and chosen bank’s welcome and their relationship with
GPA:
EUR 1.4 BN 29,000 clients as well as financing on behalf of its clients. for the quality and commitment of its teams. their account managers. “Mystery Visits” are
Each year for 5 years running, the PRODUCTS & Mobile banking + voice sms See page 49. It has therefore naturally made this challenge also made to Societe Generale branches,
corresponding values are entered, Partners (SPEAR, CRESUS, ADIE, ONF, etc.) SERVICES & Financial ediucation which are an excellent means of gathering
one of the major focuses of its strategy. The
consolidated and analysed using a Regular displays indicating eco-friendly accurate feedback on the quality of the
Bank has made a commitment to implement
RESPONSIBLE
GENDER BALANCE DIVERSITY
122
worldwide dedicated reporting system best practices are organised throughout welcome and advice given and of identifying
customer satisfaction action plans.
that was introduced by the Group in 2005 EMPLOYER the central buildings in France as areas for improvement. Lastly, monthly
and in which more than 1,200 individuals TRAINING nationalities represented
1,700 well as some awareness initiatives monitoring based on around fifteen quality
60% customer satisfaction
relating to the quality of life at work. indicators is carried out and feedback is
participate. Willing to further enhance the
3.5
actions
of women implemented following
in the Group the 2013 employee
10 nationalities
Within each of the main customer segments given down to branch level (quality of the
barometer
quality of its CSR indicators in order to 43% million hours
within the
Management Committee
A charter "15 commitments
for life balance" serviced by our Retail Banking in France handling of telephone calls, quality of the
of which
facilitate the exploitation of this data the are executives
“Corporate Champion Award”
A Diversity Committee
Group invested in a new CSR reporting tool network (individuals, professionals advice given, deadlines for the issuance
Extra financial performance
in 2014, which has been rolled out to the and businesses), Societe Generale, of offers, etc.) to facilitate swift action on
-5.3%
CO2 ENVIRONMENTAL
1 Responsible
AN “INTERNAL CARBON TAX” EFFICIENCY is taken into account in the
entire Group.
sourcing code
DEPLOYED IN THE WHOLE GROUP its specialised subsidiaries (Sogecap, any degradation and to improve the quality
calculation of the pay for
in 2014
a year
-2,250 t CO2
ENERGY
(2014 vs 2013)
Sogessur, Franfinance, etc.) and Crédit du delivered in the branches.
> REPORTING METHODOLOGy CONSUMPTION SOURCING
In 2014, an important step was taken as the
Group’s extra-financial* performance was
ENVIRONMENT
& SOURCING
EUR 4.9 M
of sourcing
from EA/ESAT*
35 INTERNAL INITIATIVES EUR 14 M 46,000 – Customer satisfaction surveys
(national and local)
– CO2 footprint: working groups
with WRI, UNEP-FI, ORSE…
– Sectoral policies: building
emPLoyeeS
REWARDED of annual recurring savings – Mystery visits consensus with BankTrack,
taken into account in the calculation of the (*Protected & adapted enterprises sectors)
– SRI Roadshow OXFAM, Amis de la Terre
GPA (Alternative means of payments)- See page 33 – Ombudsman
pay for around 46,000 employees (Societe – Communication: Letter to – Societe Generale maintains
Generale staff in France). Shareholders, Shareholders Club, active listening with the major
toll-free number, letters, internet customers NGOs and supports the action of
This extra-financial performance is also – Shareholders’ Consultative Customer satisfaction Transparency International…
taken into account in the remuneration of n Rolling out a responsible and solidarity of the Group to learn about good CSR dialogue with stakeholders
Committee
the Chief Executive Officers and Directors. based banking offer; practices and related events.
These “stakeholders” are all parties, both
This has resulted in a new momentum Being a responsible employer; sHareHolders/
in the development of the Group’s CSR
n
Conferences that are open to all employees within and outside of the Group, who share investors nGos
strategy.
n Setting an example in managing its at Head Office are organised every quarter. the same interests and are therefore directly Transparent information Compliance
environment impact and purchasing policy; concerned by the Bank’s actions, whose Dialogue with commitments
These are joint events bringing together
and listening of responsibility to society
Reinforcing its role as a responsible actor the bank’s General Management and motivations and influences are relatively and the environment
strategy n
societe Generale
at the heart of today’s society. actors and/or witnesses of economic and consistent with those of the Bank, and with Being the relationship-focused
Societe Generale’s aim is to become a whom the Group seeks to develop a climate bank of reference
social life, and are an opportunity to be
responsible bank to serve its customers as > STRATEGy AND CSR GOVERNANCE of dialogue and exchange. Structuring and reinforcing
informed of the actions taken by the bank. the existing dialogue
well as a benchmark reference in Corporate
In 2014 the themes of these conferences Main stakeholders of the Group are
Social Responsibility amongst worlwide employee and awareness activities employees suppliers
were crowdfunding, responsible finance, customers, employees, shareholders, Professional and Development of ethical
leading financial institutions. A dedicated section on the Group’s the Group’s social responsibility in terms investors, NGOs, regulators and suppliers. personal and transparent
Its global CSR policy ensures that the Group website pools information on the of its sourcing policy, and the stakes development E&S best practices
upholds each of its commitments and makes implementation of the CSR strategy. The Bank plays an active short-term and reGulators
of construction and the sustainable
sustainable progress according to five It enables employees to find out more long-term role in supporting the economy Development of ethical
city in a world with reduced carbon. and transparent
strategic priorities set out below, implemented about sustainable development issues in and remains attentive to stakeholders who – Twice-yearly employer survey
E&S best practices – Supplier surveys
throughout the Group: general, and within the banking sector in Sustainable Development Week is another influence the banking sector. In today’s
– Framework agreements
– Responsible Supplier Relations
– HR dialogue area
n Developing responsible finance, notably particular, and about the initiatives taken opportunity for the Group to demonstrate ever-changing world which is constantly certification
through enforcement of the Environmental by Societe Generale in this area. In parallel its involvement through initiatives devised exposed to new risks, stakeholder – Ongoing exchanges with the – Instruction “Conducting a
supervisory authorities Responsible Sourcing Policy
and Social General Guidelines in all an intranet, which was first set up in 2009, within the various departments and to raise expectations and needs are increasingly & a Code of Ethics for Sourcing”
– Charter for responsible representation
business activities; enables all the employees and managers employees’ awareness in these stakes. varied and exacting. Societe Generale must before public authorities
* Such as estimated by one of the extra-financial agencies evaluating the Group every year.
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Primary extra-financial Materiality
Stakeholder The Group's responses LISTENING, DIALOGUE AND CONSULTATION APPROACH Provision of specific information for stakeholders
expectations for the Group
- 31 million customers around the world
- Ongoing, local dialogue
- Support for SMEs, company start-ups and business development Documents available on the Group's website:
Financing of the "real" economy and - Assistance tailored to needs provided by dedicated teams
***** - Supporting the economy in low- or middle-income countries - Registration document
solidarity when faced with difficulties - Schemes to prevent over-indebtedness
- Financing of local authorities and the association system - Activity report
- Les Chênes Award rewarding legacy companies
- Positive Impact Finance for companies
- Group's code of conduct
- Actions to protect customers
- A nti-corruption, anti-money laundering and counter-terrorist financing - Verification of product relevance to customers in accordance with the MiFID Directive Documents available on the Group's website:
Business ethics **** initiatives - Claims management department and ombudsman - Code of Conduct, Tax Code of Conduct
Individuals, professionals, - Culture of compliance development - Ombudsman's report
Customers businesses, local authorities, - New Leadership model for the Group based on 4 of the Group's values
associations including Responsibility
-C ustomer relations at the heart of the Group's strategy and the new
- Monitoring of customer satisfaction (many annual surveys)
leadership model
- Customer relations department and ombudsman
Customer satisfaction ***** -C ustomer satisfaction scores taken into account in the individual Societe Generale "Quality of branches" certification visible in branches
- "SG and you" dedicated platform
evaluations of certain staff categories
- Consultation of customers for new services and products
- "Symmetry of attentions" HR approach
- Products developed in partnership with associations (CRESUS, Restau du Cœur), players in the - Promotional campaigns for these offers
Products: Positive Impact Finance for companies, green products and
"Sustainable development" products ** social and solidarity economy and local organisations (ORSE) - Customer newsletter
loans, solidarity products in retail banking, microfinance, etc.
- Customer assistance services included in offers - Website
- Group skills repository
- Group-wide annual evaluation scheme - Biennial employer survey with action plans and feedback
- HR Intranet site dedicated to "Careers"
Career management/Mobility **** - Mobility support - HR dialogue area
- SG Communities
- Mapping of professional roles within the Group and the links between them - SG Communities (internal social media)
- Detection of Strategic Talents and support
- Forward planning of jobs and skills (GPEC)
- Training and development of relevant career paths - Regular discussions with social partners on development programmes, GPEC seminar in 2014 - HR Intranet site dedicated to "Careers"
Employability ****
- Professional training programmes for business sectors (academies, etc.) - Societe Generale career observatory - HR Intranet site dedicated to the "My learning" training
- Group's risk culture deployment
- C ompetitive overall compensation policy (monetary compensation and
Employees
benefits) - Annual negotiation with social partners
Engaging compensation policy *** Individual social audit sent to employees (France and certain subsidiaries)
- Long-term profit-sharing programme - Annual individual evaluation review
- Active employee shareholding policy
Staff
- Diversity and inclusion policy
- Diversity committee including all of the bank's business lines - HR Intranet site
Diversity *** - "Egalité professionnelle entre les femmes et les hommes" (Equality in the
- Questions on equal opportunity in the employer survey - European Diversity Conference sponsored and hosted in 2013 and 2015
workplace) agreement signed by all union organisations at end-2013
roup Quality of Life at Work project (including the deployment of
-G - Twice-yearly employer survey with action plans and feedback
teleworking experiment) - HR dialogue area - HR Intranet site and active group on the internal social network
Quality of life at work ***
-N
egotiations with the Representative Union Organisations on a Wellbeing - Life@work community of employee volunteers - Organisation of events and dedicated conferences
at work agreement. - Regular conferences organised internally
-D iscussion and consultation processes at overall company level or at
site level
- Beyond legal provisions, establishment of dialogue and consultation bodies on the company's
Employee representative - Renewal of social dialogue in France launched in 2013
High-quality social dialogue *** strategy, including General Management - The Group's Intranet site
bodies - International coordination in charge of ensuring respect for information
- Dedicated HR team
and the implementation of legal provisions
- Signing of collective agreements (181 in 2014)
- Independent Group compliance system, 2 levels of ongoing checks plus - Asset Quality review by the ECB supplemented by stress tests undertaken by the EBA, in
- Numerous exchanges with monitoring authorities in the countries where the bank is established
Regulators, Public periodic supervision with a monitoring structure collaboration with the ECB
Compliance with rules and regulations ***** - The Group's new supervision system by the European Central Bank has resulted in many activity
authorities - Development of a culture of compliance in the Group - Publication on the Group's website of positions relating to major themes for which Societe
reviews
- Charter for responsible representation before public authorities Generale interacts with public authorities and representative institutions
Respect for the environment in our -Publication and implementation of the Environmental and Social (E&S) Numerous discussions and meetings with NGOs as part of their advocacy efforts, with oral
*** Publication on the Group's website of positions relating to major themes for which Societe
activities General Principles associated with 12 sector policies and written responses and integration of their observations when possible in E&S policies and
Generale is questioned by NGOs
Respect for human rights in our activities *** - Responsible sourcing policy activities.
Civil society NGOs
- S ocietal and civic actions (Societe Generale corporate foundation for - Dedicated teams manage interactions with supported associations and artists and many events are
Sponsorship and partnerships * - Societe Generale website dedicated to citizenship
solidarity); Cultural sponsorship; Sport sponsorship and partnerships organised in partnership with them, including skills sponsorship actions and 'pro-bono marathons'
OECD, UNEP-FI, UN Global
International Involvement in international initiatives on
Compact, Equator Principles, - Public commitments - Internal sponsor by institution/topic
organisations and environmental and social topics related ** - Provision of best practices for publication in the national or international organisations report
Wolfsberg Group, ORSE, - Participation in working groups, research and publications - Involvement in working groups, advisory board or board of directors
institutions to finance
EpE, etc.
- Implementation of the recommendations of the AFEP-MEDEF corporate
Transparent and efficient corporate
**** governance code
governance
- Internal regulations and statutes, Directors' Charter
- Independent Group risk management system, Risk committee - Organisation of roadshows/conferences including certain SRI events
Sustainability of the bank thanks to
(independent from the internal audit and control committee) - Regular meetings with investors including certain SRI investors - Registration document
Investors and Shareholders, investors comprehensive risk management, including *****
- E&S risk management system - Shareholders’ Consultative Committee - Sections of the Group's website dedicated to investors and shareholders
shareholders (individual and institutional) environment and social aspects
- Enterprise Risk Management Programme since 2011 - General Meeting - Transparency Award 2014 and 2013 presented by Labrador for financial communication
- P ublication of the CSR report and Chapter 5 of the Registration - Letter to Shareholders, Shareholders Club, toll-free no., letters
Transparent, relevant and reliable Document dedicated to CSR
**
information on ESG aspects - Verification of data by an independent verifier
- Responses to the questions of extra-financial agencies
All types of companies Business ethics ** Responsible sourcing policy - Signatory of the “Responsible Supplier Relations” Charter and “Responsible Supplier Relations”
- Annual supplier survey (SME Pact)
Suppliers certification (CDAF)
SMEs, mid-cap suppliers, - Ombudsman
Fair and adapted treatment * SME Pact; specific commitment to the adapted sector - Section of the Group's website dedicated to suppliers
adapted sector
Prioritization of extra-financial issues was made according to (i) their relevance from the point of view of extra financial rating agencies but (ii) also to our perception of their consistency/importance, at the time
of publication of this report, and their implementation in the Group’s strategy – the Group’s strategy targeting a sustainable performance and a reference relationship with customers. This prioritization may
change over time.
CORP ORAT E A ND SOCI AL R ESPONSI B I LI TY R EPOR T C OR P OR ATE A N D S OC I A L R E S P ON S I B I LI TY R E P OR T
14 15
C S R G OV E R N A N C E A N D M A N AG E M E N T C S R G OV E R N A N C E A N D M A N AG E M E N T
These combined measures are at the This development results from two factors Meeting investors and shareholders
heart of a quality certification programme in addition to the increase in written claims: In 2014, 107 days of roadshows/conferences
"The goal of mediation is to enable
Societe Generale’s clients to freely use
for the branches, launched in 2013 by
Societe Generale to make its resolutely
customer-focused strategic orientation a
Surveys i) more information about the principle
of mediation, ii) systematic addition in
letters from Customer Relations, when
were organised with analysts and investors
around the world (52 days in Europe, including
12 days in Paris; 26 days in the United States
"I have been working
reality. they are partially or totally unfavourable with Societe Generale
the mediator in whatever dispute they 120,000 to the customer, of the possible recourse and Canada; 24 days in Asia; 4 days in the for more than three
may have with their bank. Each branch manager is
personally responsible for
individual customers to medication. Disputes linked to loans Middle East and 1 day in Russia).
years as part of my
My main function is to act completely represent 24% of claims presented to
improving customer satisfaction ratings, Meetings bringing together investors SRI analyst activities
mediation, while those related to financial
impartially and independently to issue, a criterion that is taken into account in 14,500 investments increased slightly to 24%.
committed to SRI (Socially Responsible as a banking sector
in an amicable settlement procedure, a
decision based on law and fairness that
their personal appraisals. professional customers As the bank has undertaken beforehand
Investment) have been organised on a regular
basis since 2012. In 2014 Mr Antony Wyand,
specialist in the Global
the bank undertakes to follow, but which For the third year running Societe Generale to abide with the decisions taken by the Markets Research department of Natixis
Group Vice-Chairman of the Group, took part
the client may accept or reject. won the Viséo Conseil award for “2015 5,000 PME independent ombudsman, it is bound by in two SRI roadshows, one in London and the
Corporate & Investment Banking.
Customer Service”. The SMEs’ high overall these decisions. Mr Yves Gérard has been
But my intervention also has a threefold surveyed by Societe Generale other in Amsterdam. The presentations given As an international universal bank,
levels of satisfaction with the bank confirm the new ombudsman for Societe Generale
interest for the bank. First, it enables the the momentum generated over the past at these meetings can be downloaded from Societe Generale, like many of its
and the Crédit du Nord Group since
bank to maintain the relationships with few years. the Societe Generale website. In June 2014
1st January 2015. peers, has been caught up in a number
its clients because of its amicable nature, an SRI event entitled “Managing teams
A similar scheme is in place in the Crédit Mr Yves Gérard has been the new of controversies in an economic
thereby avoiding the inconvenience through customer satisfaction objectives: a
du Nord (CDN) Group. The competitive customer satisfaction through the Free environment that was destabilised by
related to the use of a judicial institution. ombudsman for Societe Generale and the strategy designed to benefit an evolving retail
surveys that the CSA survey institute has Share Plan, for which the last payout was Crédit du Nord Group since 1st January 2015.
Second, it enables the bank to maintain bank” was organised in Paris with Mr Jean- the 2008 financial crisis. As in any other
been conducting among the customers in March 2014. One of the two conditions
its brand image and renown, which Customers of Societe Generale’s other François Sammarcelli, Deputy Chief Executive sector, it has to be pointed out that there
of major French banking groups for the for the allocation of shares is linked to an
could be severely damaged by the business divisions in France may also Officer of the Societe Generale Group. This is no such thing as zero risk.
last ten years systematically place the increase in customer satisfaction between
publicity surrounding a legal procedure. request the intervention of the Group dialogue approach on a topic to establish a
Group at the forefront of the markets 2010 and 2013 in the three main business
Third, it enables the mediator to draw ombudsman or other public ombudsmen direct link between SRI and business impact Given these controversies in various
for private, professional and corporate lines worldwide: French Retail Banking,
the bank’s attention to the most serious (AMF, FFSA, etc.). For its subsidiaries was very well received by the investors. sectors, my analysis based on an
banking. In 2014 it was the leader in the International Retail Banking and Financial
dysfunctions he encounters and, if these overseas, customers have recourse to assessment of risk management - in
category Satisfaction in the Corporate Services and Global Banking & Investor Always vigilant about maintaining the quality
are recurrent issues, to recommend a local ombudsmen appointed by the
Banking Market. An internal programme Solutions. See “Free Share Plan” particular legal, but also ethical and
adequate measures that should be taken bank (where required by local legislation) of its shareholder relations, the Group brought
runs alongside these competitive surveys. reputational risks for banks - is focused
to correct them. or to a local ombudsman appointed by a together 1,300 individual shareholders in
The clients of the Crédit du Nord Group Claims and Ombudsman on the internal policies in place and
professional body. Paris on 10th December; this was in addition
The mediator, together with others, (54,000 private, professional and corporate
In France, Societe Generale Group to its General Meeting, which was attended on the implementation of corrective
therefore has a role to play in the bank’s clients in 2014) have been asked about
is committed to finding a rapid if not by 800 shareholders on 20 May 2014. measures to deal in with CSR issues,
respect for its legal and regulatory their level of satisfaction every year for
environment. more than twenty years. The Group also
carries out mystery calls and mystery visits
immediate solution to complaints or
problems linked to its Retail Banking “2015 Customer Furthermore, on 21 and 22 November
Societe Generale took part in the Salon
and thereby restore confidence among
the bank’s clients, employees and
Societe Generale very early understood
the importance of having a mediator and
within its branches on an annual basis.
Since 2013 this programme has been
network as soon as a branch is duly
informed by its customer. However, should Service” in France for Actionaria trade fair, on which occasion
it organised a meeting with more than
shareholders. In this respect, I appreciate
the bank and its customer disagree on the the availability of the departments that
the 3rd year running
in 1996 asked Christiane Scrivener to strongly reinforced by the creation of a 300 shareholders. The bank also took part
create this function, at a time when the Customer Satisfaction and Optimisation action to be taken, customers may file a in 3 information meetings in partnership with I am regularly in contact with (investor
law did not yet require banks to have a Department, which reports directly to complaint with their Customer Relations other issuers, in Toulouse and Montpellier in relations and sustainable development)
mediator. General Management and is responsible Department and, where applicable (i.e. if and see a genuine desire for dialogue
June and Dijon in October, each of which was
for training all CDN Group employees the dispute is still not resolved), request
Its importance has not stopped growing
the intervention of the ombudsman whose
Investors and shareholders attended by 200 to 300 participants. between Societe Generale and its
since then, as the number of decisions on “Customer Satisfaction”. Improving
> DOWNLOAD THE PRESENTATION stakeholders.
customer satisfaction ratings is the main services are entirely free of charge. Based on proximity and transparency, the
increased from 163 cases in 1997 TO INVESTORS
to 448 cases in 2014. annual performance target for CDN Group Group maintains long-term relations with its In 2012 and 2014, I particularly
branches. Exceptional circumstances shareholders and its investors. A close relationship appreciated senior management’s
I was appointed mediator on 1st January aside, customers are
2015, and I am assisted in the exercise of Within Societe Generale’s specialised A dedicated team Five times a year the Group publishes commitment through two events we
systematically sent a reply from
subsidiaries, customer satisfaction is Made up of a dedicated team, divided its Letter to Shareholders: this appears organised for the French SRI community:
my functions by Catherine Vivent, who is Societe Generale within 10 days or from
measured as close to the field as possible, between institutional investors and quarterly in a newsletter format and in
assigned exclusively to the newly created the ombudsman within two months.The 1/ With Frédéric Oudéa, CEO, on ESG
with each entity adapting their surveys to individual shareholders, the department June, after the General Meeting, in paper
mediation service. free and amicable ombudsman services issues in a broad sense, especially on
their recurrent or specific needs (activity, in charge of institutional investor and format (140,000 copies). It also keeps its
Lastly, my function is likely to undergo customers, products and organisation). to which Societe Generale customers adapting risk management systems in
have had access since 1996, and which individual shareholder relations is shareholders informed through a variety of
changes in the near future due to the Each entity uses the internal or external responsible for overseeing the Group’s investment banking following the Kerviel
were institutionalised by the legislator in other channels: Shareholders Club, toll-free
transposition of the European directive, resources and methodologies that are affair, 2/ With Jean Francois Sammarcelli,
2002, are publicised by the bank to financial communications and disclosure number, letters, dedicated web pages, etc.
the goal of which is to encourage the best suited to the analysis required. Each Deputy CEO, on changes in RH policy in
clients and are even outlined in the and for ensuring that investors and
use of mediation, even though Societe business line within Societe Generale’s To make sure it continues to meet the
permanent insert on the back of account shareholders are kept up to date retail banking."
Generale has to a large extent already Specialised Financial Services and needs and expectations of its individual
statements. regarding its strategy and results. It is also
anticipated its impact." Insurance division has also implemented its shareholders, the Group has had a Thomas Girard,
responsible for implementing the principles
own “Customer Satisfaction” action plan.
Yves Gérard, Ombudsman The number of cases that were the defined by the Group in terms of financial Shareholders’ Consultative Committee Financial Analyst, Natixis
Societe Generale and Crédit du Nord All Group employees have been made subject of a mediation increased by 16% disclosure and developing a policy of since 1988, whose primary role is to advise SRI Research CIB
more conscious of the importance of compared with 2013. proximity based on listening and dialogue. on the Group’s individual shareholder
CORP ORAT E A ND SOCI AL R ESPONSI B I LI TY R EPOR T C OR P OR ATE A N D S OC I A L R E S P ON S I B I LI TY R E P OR T
16 17C S R G OV E R N A N C E A N D M A N AG E M E N T C S R G OV E R N A N C E A N D M A N AG E M E N T
relations and communications policy. Employees authorities and representative institutions, originating from NGOs within the CSR dedicated to co-building, the participants
Their questions are relayed to the General which has the following aims: Department, which is intended to alert it to worked on the subject "Objective 2030:
Societe Generale is attentive to listening to
Meeting. the impacts associated with its financing co-building the world of tomorrow". They
its employees and helping them to grow. See n o specify the conditions for the Group’s
T
or other services. Wherever possible, also emphasised the need for a global
In October 2014 Societe Generale’s Chapter Responsible employer and table contribution to the work of the regulatory
an internal enquiry is conducted and partnership after 2015 for sustainable
financial communication was honoured
for the second consecutive year at Societe Generale’s page 14 & 15. authorities at every level of governance;
To specify the conditions for the Group’s
documented replies are supplied in writing
or at meetings when appropriate.
consumption and production and insisted
on new technologies in terms of tools for
financial
the Transparency Awards. This award, contribution to the work of the regulatory
organised by Labrador and with the
Regulators, public authorities authorities at every level of governance;
change.
Overall, in the course of
guidance of an independent scientific and political actors 2014 Societe Generale Societe Generale took part in two of
committee, recognises easy access to
regulated information for all categories of
communication In all countries where Societe Generale
is present, the Group ensures a regular
n o foster lobbying that has transparency
T
and integrity and contributes to public
participated in various work and
discussion meetings with around
the round tables on "Financing the
climate agenda: how can the necessary
debate among those of its employees
readers. Societe Generale ranks 1st among
financial institutions according to the was honoured relationship with the banking and financial
supervision authorities. In addition,
and third-parties that participate – in the
name of the Group – in public decision-
10 NGOs (BankTrack, Amis de la Terre,
Oxfam, WWF, Transparency
resources be mobilised" and on "What
economic models to reach the most
criteria defined by this committee (www. fragile populations?", thereby giving
for the 2nd
it develops constant exchanges with International, etc.) either through
grandsprixtransparence.com). making processes; a fresh perspective on the social and
regulators, either directly or through bilateral meetings or during more
national or international professional o establish the main rules governing
T wide-ranging consultation meetings environmental challenges that affect
consecutive year
n
Rating agencies forums. representational activities in dealings organised by the OECD, the Equator Northern and Southern countries.
The Group attaches great importance with public authorities and representative Principles, the Cross-Sector "The application of the Corporate Social
The implementation of the SSM gave
to its financial and extra-financial ratings
and strives to obtain ratings that best at the 2014 rise to a detailed asset quality review of
European banks, combined with stress
institutions.
> See the whole document related
Biodiversity Initiative (CSBI) and the
Thun Group.
General Guidelines enables us to be
an "influencer" in local projects in all
Transparency
reflect its CSR actions by ensuring the to the Group’s main positions countries where we are present…"
tests of their resilience. The publication Societe Generale has taken part in the
quality and transparency of the data in 2014 Séverin Cabannes,
of the results of the AQR and stress tests preparation of a methodological guide on
provided. The transparency of its actions Deputy Chief Executive Officer
allows Societe Generale to maintain a
good positioning among the sustainable
Awards gave Societe Generale an opportunity to
demonstrate the solidity of its balance
See Laurent Lascols’s testimony page 32
for more information.
the financial sector’s GHG emissions, with
the participation of financial institutions, "The model in its present form is good.
sheet and the resilience of its business NGOs, experts and public institutions. The It has proven its value, is developing
development indexes since 2001.
model. Since the 4th November 2014, purpose of this guide is to help actors in and has shown that it is able to be
Societe Generale was honoured early
the Group has been under the direct Non-Governmental this sector measure their direct and indirect profitable. It works quite well. […] There
2015 by Vigéo among 31 worldwide large
supervision of the ECB. Organisations (NGOs) greenhouse gas emissions. The group is no need to reinvent the wheel. We
companies for the transparency of its extra- also takes part in discussions on this issue have to make it more sophisticated,
Political actors > WITH NGOs organised by UNEP-FI and the WRI. particularly via solutions such as mobile
financial information.
The rules and regulations that are likely banking, develop partnerships, and
> press release vigéo Societe Generale promotes constructive > owards methodological guide enrich the existing model".
(only available in french) to have an impact on the bank’s activities talks with all its stakeholders. In particular (only available in French)
are growing in number and complexity. In Jean-Philippe Guillaume, Managing
the Group is attentive to listen to and Director of Societe Generale Cameroon.
As a result Societe Generale’s stock has this context, Societe Generale endeavours The Group also maintains regular,
engage in dialogue with NGOs that alert it
been listed for many years in the main to be a proactive interlocutor vis-à-vis constructive contact with CRESUS (a
to E&S issues within its sphere of influence
international CSR indices, FSTE4Good political actors. network of associations specialising in
or that can help it to adapt its policies and
(Global et Europe), Euronext Vigeo,(Global, providing assistance to individuals with
Its Public Affairs Department makes a procedures in a continuous improvement
Europe, Eurozone & France), ESI Excellence excessive or poorly structured debt)
transparent contribution to the drafting approach. The bank is committed to having
(Europe) Ethibel and 4 of the STOXX ESG through its partnerships with Group
of the legislation that has an impact on regular exchanges on the implementation
Leaders indices and is also a popular choice entities (CGI, Franfinance, BDDF) as
our activities. In 2014 Societe Generale of its policies. In 2014 such exchanges
amongst a large number of SRI funds. well as a dialogue with people in charge
were organised while developing new
provided information and comments
sectoral policies on the agriculture, of personal lending about preventing
on most of the changes to the financial
fisheries, food sector and alternative fuel. individuals from getting too far into debt
regulations of the European Union.
and assisting people in difficulty. See
Through its E&S watch list Societe Generale “Support programmes”
In May 2014, Societe Generale elected
monitors projects, companies and sectors,
to sign the Joint Declaration organised
Extra-financial data verification whether or not they are financed by the Partnerships with other associations. See
by Transparency International France
bank, that are the subject of controversy “Partnerships and corporate sponsorship”
Since 2012, Societe Generale’s Statutory to promote lobbying that is based
or public campaigns on the part of civil
Auditor has certified in the Registration on transparency and integrity, taking The dialogue with NGOs continued on
society. See “Environmental and social
Document the presence of extra-financial account of principles recommended by the occasion of the Convergences World
information under art. 225 of the Grenelle 2 commitments”
Transparency International France. The Forum in September 2014 in Paris, the
Law, as well as the nature of its audit work. Group also published its Charter for The bank has implemented a procedure major event in the area of the social and
See Appendices responsible representation before public for centralising questioning and contact solidarity economy. During these three days
CORP ORAT E A ND SOCI AL R ESPONSI B I LI TY R EPOR T C OR P OR ATE A N D S OC I A L R E S P ON S I B I LI TY R E P OR T
18 19You can also read
