Customer 360 Africa 2019 - CX the New Battleground for Differentiation - HubSpot
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Customer 360 Africa 2019
CX the New Battleground for Differentiation
16- 18 April 2019, Maslow Hotel Sandton, Johannesburg
150+ Senior Level Attendees
40+ Industry Leading Thought Leaders
2 Highly Informative Main Conference Days |
Pre-Conference Focus Day Workshops
www.Customer360africa.com
Customer 360 Africa 2019: Bringing together What does the role of the CCO look like for
customer experience leaders, their teams South Africa?
and a diverse cross-section of software and
service providers, business strategy pioneers The journey of building a “customer-centric”
and technology implementers. mind-set in the business, and playing the role
of politician/customer advocate
Customer 360 Africa 2019 is a peer-led
conference for CCO’s, CMO’s, Heads of In terms of delivering on brand promise: where
Customer Experience, insights and analysts. does marketing end and customer service
This event will showcase actual case studies of take over?
organisations that are currently implementing How does one define the value of insights
technology, altering strategy and adopting and how they will become the competitor
leadership practices to create an environment advantage of the future?
of customer centricity.
What is GDPR & POPIA’s impact on delivering
Why Customer 360 Africa 2019? exceptional Customer Experience?
The customer’s voice, now heard through Employee Engagement: Unlocking the power
social media platforms has a new voice at of customer experience by focusing on the
the highest levels of power in companies. inside out
Regardless of what companies are calling the
position, be it Chief Customer Officer (CCO), Augmented Intelligence – the integration
Chief Marketing Officer (CMO) or Head of of machine learning systems for improved
Customer Services, these individuals serve as customer experience
top executives with the mandate and power
Using Customer Journey Mapping to Unite
to design, orchestrate, and improve customer
Leaders and Address Customer Retention
experiences across the ever-more-complex
Concerns
customer journey. The role exists in B2B and
B2C firms alike. Assessing Your Customer’s Experience
through a composite Of Experience
There is still a lot of debate around where
the marketing ends and the customer Leading vs. Lagging Indicators – How to
experience takes over when trying to deliver survive a VUCA (Volatility; Uncertainty;
on brand promise and because of this Complexity; Ambiguity) storm
customer services has not found a common
designation yet in South African organizations. How AI can power Customer Experience
The desire to create a culture of customer Insight within the African Context?
centricity is top priority in organizations as
Providing a truly effective omni-channel for a
they understand that if they don’t they will
single view of the customer.
become redundant.
We look forward to welcoming you to the
This event focuses on all aspects of designing,
conference in April 2019.
measuring and crafting the entire customer
experience journey.
Some key areas to be discussed at Customer
360 Africa 2019:
Jacqui E’Silva
The Customer Centric Revolution – How does Content Director: MEA
one prepare? Corinium Global Intelligence
www.Customer360africa.com
Customer 360 Africa 2019 Speakers Currently Include:
Antonia Oakes, Bali Msibi, Clint Payne, Eloise Boezak,
Head of Customer Senior Market Program Manager: Head of Customer
Experience, Insights Analyst, Customer Experience, Experience,
Old Mutual Pepsi Co. Multichoice African Bank
Florence Wamatu, Grace Sikapokoo, Heidi Brauer, Audrey Rustin,
Manager Customer Customer Experience Brand Mama/CMO, Acting Head:
Experience, Strategist, Hollard Insurance Customer Insights Unit,
Kenya Airways AIG SA Alexander Forbes
Christopher Lloyd, Landile Chauke, Marius de La Rey, Marno Boshoff,
Head of: Digital Disruption Research Manager, Chief Executive: Customer Culture Evangelist,
& Enablement, Technology Discovery Health Channels, Distribution King Price Insurance
& Architecture, and Coverage,
Alexander Forbes ABSA
Nicki Hill, Collette van Dyk, Renee Schoeman, Renier Jansen van Vuuren,
Head of Innovation and Executive Head of Customer Analytics, Head: Client Journey,
Customer Experience Marketing, FNB Wealth & Investments Momentum Digital
Delivery, Alexander Forbes Group
Direct Axis Services
Shane Petersen, Simon Camerer, Itumeleng Makgati, Jan Coetzee,
Head of Customer CCO, Senior Manager - Customer Experience
Operations: SA, MultiChoice IM Services, Manager,
Shell Sasol Comair
www.Customer360africa.comCustomer 360 Africa 2019 Speakers Currently Include:
Jessica Matthysen, Joanna Ndebele, Jordan Seke, Joshua Knight,
Head of Customer Success, Manager: Corporate Brand, CRM Officer & CX specialist, Jet Customer Strategic
Alexander Forbes Empower Ubank. University of the Analyst,
Witwatersrand Edcon
Marilyn Rukande, Marrianne De Korte, Megan Viljoen, Nomthandazo Malevu,
Customer Operations Senior Research Consultant, Lead Customer Centricity Head of Communications
Manager, Telesure & Innovation Strategy, and Customer Service,
Shell Zoona SA Taxi
Portia Lindi Simelane, Riaan Singh, Roland Naidoo, Ryan Bacher,
Group Manager; IT Head of Digital Client Head Customer Operations Managing Director,
Governance & resilience, Solutions, Support - and Accredited Netflorist
Airports Company Alexander Forbes Customer Experience
of South Africa Master,
Multichoice
Eugene Wessels, Marnitz van Heerden, Jeff Green, Orin Hanrahan,
Darth Vader of Data, Head: Group Global Customer Journey Customer Strategy and
King Price Insurance Customer Experience, Manager for Bill to Cash, Operations Manager,
Hollard Shell Uber
Khanyisile Maseko, Sameer Jooma, Kriszti Bottya, Vera Nagtegaal,
Customer Insights Analyst, Head: Consumer & Shopper Marketing Coordinator, Executive Head,
Edcon Innovation, Africa Zone, Netflorist Hippo.co.za
Solutions Africa: Innovations
and Analysis,
Anheuser-Busch Inbev
www.Customer360africa.comTestimonials from previous Corinium Conferences
“This was an amazing opportunity “The conference was great. It was
to collaborate with professionals on really good to talk to and learn from
digital across multiple industries and like-minded people who share the
practices. It is refreshing to experience same challenges. I highly recommend
the extensive knowledge we have in attending the conference if you are
our country and to see ground-breaking in any way involved in digital, IT or
innovative digital related work being innovation. You guys did a great job.
done in so many successful companies. Looking forward to being involved again
Thanks to the organisers and the in future.”
sponsors of the event. A job well done!”
Carl Thomen, Head of Digital, Old
Johann Marx, Chief Enterprise Architect, Mutual Finance Innovation)
Digital Transformation Lead, Eskom
“Well done for a well-organised event
“It was a pleasure speaking at the with a solid set of attendees. We were
conference and valuable attending it. very pleased to be part of it.”
I found the talks from the fintech and
telco providers the most informative, and Nick Orton, CEO, Grapevine Group
second to that Lee-Ann from MMI.”
Pieter Horne, Chief Digital & Innovation
Officer, KFC Africa
“As an inaugural event, the value of bringing together people you are
directly involved in the execution of digital transformation was
immense. To hear about successes and challenges and as well as from
the experts in areas of blockchain and AI for example, made for dynamic and creative
thinking. However more impactful was the creation of the network within our
community. We absolutely must accelerate the maturation of our relative industries in
this regard and help grow the collective leadership knowledge base as we compete to
increase our parity with our global equivalents.”
Shannon Naidoo, Chief Group Digital Innovation Officer, Wesbank
www.Customer360africa.comTestimonials from previous Corinium Conferences
“Well done to Corinium and team for “I was impressed with the calibre of
hosting a well-organized and first people and content at the conference.
stab at a Chief Digital Officer Africa Definitely one of the better ones I
conference. I was extremely impressed attended in a while.”
with the level of individuals that
attended and their knowledge of digital. Joleen Moulder, Head Group Digital
Your guest speakers were superb, and as Services, Hollard Insurance
sponsors we are looking forward to be
part of this event going forward.”
Pieter Grobbelaar, Managing Executive
Tiger Tail Digital and Reveal Group SA.
“Having the opportunity to speak at a thought leading event was a huge privilege. The
opportunity to share the impact of technology on people, the expected changes that
digital will have on the ways of working and practical approaches that could be used
to transition existing HR practices to the digital age was awesome. Thank you to Ryan
Matthews and the Corinium Team for a mind blowing event!”
Ravinash Guiness, Manager: HR Digital Solutions & Change, Old Mutual Insure
Past Sponsors of Corinium Events in South Africa
www.Customer360africa.comMajor Sponsorship Packages
Lead Partner – ZAR 350,000 (Excl. VAT)
The Lead Partner package has been designed to ensure your contribution at Customer 360 Africa
2019 is at the highest level. This is a high-end opportunity allowing your company to be promoted
at the forefront of the industry and as a key partner in the event. You will enjoy the most prominent
branding and promotion in all pre-, during and post-event activities.
Components of Lead Partner Package Marketing & Promotion
Thought Leadership Exposure Prior to Event:
n 30-minute presentation during the Plenary n All branding and positioning will be the most
Session on the morning of Day 1 prominent vs. other partners, sponsors and
n Chairman/moderator of the plenary session + exhibitors
panel discussion n Corporate logo (full colour) on pre-event
n Ability to (recommended) present a client case marketing material and other event collateral
and/or present with a client n Corporate logo (full colour), company
n Corporate logo (full colour) on Plenary Session description and hyperlink on event website
signage n Corporate logo (full colour) and hyperlink in
e-newsletters/emails
Additional Thought Leadership: Discussion Group n Profile in 4 email blasts to potential delegates
Facilitation (wording to be provided by Lead Partner)
n Facilitation of one Stream Session on Day 1
n Opportunity to use up to two clients as co- Exposure at Event:
facilitators during the Stream Session n All branding and positioning will be the most
n Lead Partner to be provided attendee lists of prominent vs. other partners, sponsors and
each session exhibitors
n Corporate logo (full colour) on event signage
Exhibition Space (pre-conference area and conference room
n 12m2 Prime Exhibition Space banners)
n 1 x trestle table and 2 x chairs provided n Corporate logo (full colour) on rolling
n Additional furniture/screens at own cost presentation played during breaks and group
n Access to power point discussions
n Acknowledgment as Lead Partner during
Corinium’s conference opening
Conference Attendance
n 8 x main conference delegate passes
n 20% discount code for additional attendees Delegate List
(colleagues, partners and clients) n Full list of Customer 360 Africa 2019 attendees
2 weeks prior to and a week after Customer
360 Africa 2019
One-on-One Meetings n Details provided in accordance with any
n 15 x pre-scheduled One-on-One Meetings applicable privacy legislation
n Lead Partner to provide Corinium with a wish-
list of key prospects from the speaker panel,
delegate list and/or own database
www.Customer360africa.comMajor Sponsorship Packages
Associate Partner (3 Available) – ZAR 220,000 (Excl. VAT)
The Associate Partner package has been designed to ensure your contribution to the Customer
360 Africa 2019 is at a very high level. This is a high-end opportunity allowing your company to be
promoted as one of the leaders in the industry and as a partner in the event. You will enjoy prominent
branding and promotion in all pre-, during and post-event activities.
Components of Associate Partner Marketing & Promotion
Package Exposure Prior to Event:
Thought Leadership n All branding and positioning will be prominent
n 30-minute presentation slot on afternoon of vs. other partners, sponsors and exhibitors
Day 1, morning of Day 2 or afternoon of Day 2 except Lead Partner
(Time allocation is on a first-come, first-served n Corporate logo (full colour) on pre-event
basis) marketing material and other event collateral
n Ability to (recommended) present a client case n Corporate logo (full colour), company
and/or present with a client description and hyperlink on event website
n Corporate logo (full colour) on signage n Corporate logo (full colour) and hyperlink in
e-newsletters/emails
n Profile in 2 email blasts to potential delegates
Exhibition Space (wording to be provided by Associate Partner)
n 9m2 Prime Exhibition Space
n 1 x trestle table and 2 x chairs provided
n Additional furniture/screens at own cost Exposure at Event:
n Access to power point n All branding and positioning will be prominent
vs. other partners, sponsors and exhibitors
except Lead Partner
Conference Attendance n Corporate logo (full colour) on event signage
n 4 x full access delegate passes (pre-conference area and conference room
n 20% discount code for additional attendees banners)
(colleagues, partners and clients) n Corporate logo (full colour) on rolling
presentation played during breaks and group
One-on-One Meetings discussions
n 6 x pre-scheduled One-on-One Meetings n Acknowledgment as Associate Partner during
n Associate Partner to provide Corinium Corinium’s conference opening
Intelligence with a wish-list of key prospects
from the speaker panel, delegate list and/or Delegate List
own database n Full list of Customer 360 Africa 2019 attendees
2 weeks prior to and a week after Customer
360 Africa 2019
n Details provided in accordance with any
applicable privacy legislation
www.Customer360africa.comMajor Sponsorship Packages
Focus Day Partner (2 Available) – ZAR 200,000 (Excl. VAT)
The Focus Day Partner provides you with sole promotion of the Customer 360 Africa 2019 Focus Day
allowing you to drive the discussion, challenge attendees and demonstrate thought leadership. You
will enjoy prominent branding and promotion in all pre-, during and post-event activities.
Components of Focus Day Partner Marketing & Promotion
Package Exposure Prior to Event:
Thought Leadership n Corporate logo (full colour) on pre-event
n 2 x 30 minute presentations during the Focus marketing material and other event collateral
Day n Corporate logo (full colour), company
n Nomination of up for three clients to present description and hyperlink on event website
during the Focus Day n Corporate logo (full colour) and hyperlink in
n Assist in content creation and suggestions for e-newsletters/emails
the Focus Day n Profile in 1 email blast to potential delegates
n Chairman responsibilities including discussion (wording to be provided by Masterclass
facilitation for duration of Focus Day Partner)
Exhibition Space Exposure at Event:
n 9m2 Prime Exhibition Space n Corporate logo (full colour) on event signage
n 1 x trestle table and 2 x chairs provided (pre-conference area and conference room
n Additional furniture/screens at own cost banners)
n Access to power point n Corporate logo (full colour) on rolling
n Note: Exhibition space during main presentation played during breaks and group
conference only discussions
n Acknowledgment as Focus Day Partner during
Corinium’s focus day opening
Conference Attendance
n 3 x full access delegate passes
n 20% discount code for additional attendees Focus Day Lunch Sponsor:
(colleagues, partners and clients) n Corporate logo (full colour) on lunch signage at
Focus Day
One-on-One Meetings
n 5 x pre-scheduled One-on-One Meetings Delegate List
n With Focus Day attendees only n Full list of Customer 360 Africa 2019 attendees
n Focus Day Partner to provide Corinium with 2 weeks prior to and a week after Customer
a wish-list of key prospects from the speaker 360 Africa 2019
panel, delegate list and/or own database n Details provided in accordance with any
applicable privacy legislation
www.Customer360africa.comMajor Sponsorship Packages
Stream Partner (4 Available) – ZAR 150,000 (Excl. VAT)
The Stream Partner package has been designed to give you maximum interaction with attendees
during the post lunch session. As Stream Partner you will be the exclusive sponsor of a topic-based
stream (on one day of the event). Each stream consists of two presentations and a panel discussion.
You will be allocated a 30 minute presentation slot as well as chair the stream and moderator the
panel discussion.
Components of Stream Partner Marketing & Promotion
Package Exposure Prior to Event:
Thought Leadership n Corporate logo (full colour) on pre-event
n Chairing of stream session marketing material and other event collateral
n 40 min slot in the stream to present n Corporate logo (full colour), company
n Opportunity to recommend client for panel description and hyperlink on event website
discussion n Corporate logo (full colour) and hyperlink in
e-newsletters/emails
Exhibition Space
n 6m2 Exhibition Space Exposure at Event:
n 1 x trestle table and 2 x chairs provided n Corporate logo (full colour) on event signage
n Additional furniture/screens at own cost (pre-conference area and conference room
n Access to power point banners)
n Corporate logo (full colour) on rolling
presentation played during breaks and group
Conference Attendance discussions
n 3 x full access delegate passes valued n Acknowledgment as Stream Partner during
n 20% discount code for additional attendees Corinium’s conference opening
(colleagues, partners and clients)
Delegate List
n Full list of Customer 360 Africa 2019 attendees
2 weeks prior to and a week after Customer
360 Africa 2019
n Details provided in accordance with any
applicable privacy legislation
www.Customer360africa.comMajor Sponsorship Packages
Panel Discussion Partner – Plenary (2 Available):
ZAR 150,000 (Excl. VAT)
The panel discussion package has been designed to give you the opportunity to join/facilitate a panel
discussion, either during the plenary or stream sessions.
Components of Panel Discussion Marketing & Promotion
Partner Package Exposure Prior to Event:
Thought Leadership n Corporate logo (full colour) on pre-event
n Join/facilitate one of the panel discussions marketing material and other event collateral
n Opportunity to recommend client to join the n Corporate logo (full colour), company
same panel discussion description and hyperlink on event website
n Corporate logo (full colour) and hyperlink in
e-newsletters/emails
Exhibition Space
n 6m2 Exhibition Space
n 1 x trestle table and 2 x chairs provided Exposure at Event:
n Additional furniture/screens at own cost n Corporate logo (full colour) on event signage
n Access to power point (pre-conference area and conference room
banners)
n Corporate logo (full colour) on rolling
Conference Attendance presentation played during breaks and group
n 3 x full access delegate passes valued discussions
n 20% discount code for additional attendees n Acknowledgment as Panel Discussion Partner
(colleagues, partners and clients) during Corinium’s conference opening
Delegate List
n Full list of Customer 360 Africa 2019 attendees
2 weeks prior to and a week after Customer
360 Africa 2019
n Details provided in accordance with any
applicable privacy legislation
www.Customer360africa.comMajor Sponsorship Packages
VIP Dinner Roundtable Partner (1 Available) – ZAR 150,000 (Excl. VAT)
The VIP Dinner Roundtable Partner allows you to pre-select 10 prospects and/or key clients to attend
a VIP dinner roundtable on the evening of Day 1 (allocation on a first-come, first-served basis).This is
an opportunity to engage with the market in a more focused environment. You will enjoy prominent
branding and promotion in all pre-, during and post-event activities.
Components of VIP Dinner Partner Marketing & Promotion
Package Exposure Prior to Event:
Pre-Dinner Presentation n Corporate logo (full colour) on pre-event
n 15 minute pre-dinner presentation marketing material and other event collateral
n Dinner function is 3 hours in duration n Corporate logo (full colour), company
n Opportunity to Use Client as Co-presenter description and hyperlink on event website
n Corporate logo (full colour) and hyperlink in
e-newsletters/emails
Conference Attendance
n 3 x main conference delegate passes
n 20% discount code for additional attendees Exposure at Event:
(colleagues, partners and clients) n Corporate logo (full colour) on event signage
n Note: You may have up to 3 colleagues (pre-conference area and conference room
attend the dinner only banners)
n Corporate logo (full colour) on rolling
presentation played during breaks and group
discussions
Delegate List
n Full list of Customer 360 Africa 2019 attendees
2 weeks prior to and a week after Customer
360 Africa 2019
n Details provided in accordance with any
applicable privacy legislation
www.Customer360africa.comMajor Sponsorship Packages
VIP Lunch Roundtable Partner (1 Available) – ZAR 100,000 (Excl. VAT)
The VIP Lunch Roundtable Partner allows you to pre-select 10 prospects and/or key clients to attend
a VIP lunch roundtable on either Day 1 or Day 2 (allocation on a first-come, first-served basis).This is
an opportunity to engage with the market in a more focused environment. You will enjoy prominent
branding and promotion in all pre-, during and post-event activities.
Components of VIP Lunch Partner Marketing & Promotion
Package Exposure Prior to Event:
Presentation n Corporate logo (full colour) on pre-event
n 15 minute presentation marketing material and other event collateral
n Lunch function is 1 hour in duration n Corporate logo (full colour), company
n Opportunity to use client as co-presenter description and hyperlink on event website
n Corporate logo (full colour) and hyperlink in
e-newsletters/emails
Conference Attendance
n 2 x main conference delegate passes
n 20% discount code for additional attendees Exposure at Event:
(colleagues, partners and clients) n Corporate logo (full colour) on event signage
n Note: You may have up to 3 colleagues (pre-conference area and conference room
attend the dinner only banners)
n Corporate logo (full colour) on rolling
presentation played during breaks and group
discussions
Delegate List
n Full list of Customer 360 Africa 2019 attendees
2 weeks prior to and a week after Customer
360 Africa 2019
n Details provided in accordance with any
applicable privacy legislation
www.Customer360africa.comMajor Sponsorship Packages
Exhibitor (6 Available) – ZAR 65,000 (Excl. VAT)
Components of Exhibitor Package Marketing & Promotion
Exhibition Space Exposure Prior to Event:
n 6m2 Exhibition Space n Corporate logo (full colour) on pre-event
n 1 x trestle table and 2 x chairs provided marketing material and other event collateral
n Additional furniture/screens at own cost n Corporate logo (full colour), company
n Access to power point description and hyperlink on event website
n Note: Exhibition space during main n Corporate logo (full colour) and hyperlink in
conference only e-newsletters/emails
Conference Attendance Exposure at Event:
n 2 x Exhibition Only passes n Corporate logo (full colour) on event signage
n 20% discount code on Conference Passes (pre-conference area and conference room
banners)
n Corporate logo (full colour) on rolling
presentation played during breaks and group
discussions
Delegate List
n Full list of Customer 360 Africa 2019 attendees
2 weeks prior to and a week after Customer
360 Africa 2019
n Details provided in accordance with any
applicable privacy legislation
Additional Promotional Features
The following Additional Promotional Features can Promotional Feature partners will be promoted prior
either be bought in isolation or as an add-on to one of to the event and during the event similarly to the main
the major sponsorship and exhibition packages. packages.
Promotional Feature Quantity Price
Customer 360 Africa 2019 Cocktail Sponsor 1 ZAR 100,000 (Excl. VAT)
General Lunch Sponsor 2 ZAR 75,000 (Excl. VAT)
Coffee Break Sponsor 4 ZAR 45,000 (Excl. VAT)
Registration Sponsor 1 ZAR 85,000 (Excl. VAT)
Lanyard Sponsor 1 ZAR 55,000 (Excl. VAT)
Get in touch to discuss your options:
Keneilwe “Keni” Malotle
Sponsorship Director: MEA
Corinium Global Intelligence
Tel: +27 82 606 4771
keneilwe.malotle@coriniumgroup.comYou can also read
