E-commerce Era in Emerging Markets
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Y
OP
E-commerce
TC
Era in
Emerging
Markets
NO
DO
Y
OP
TC
About
Aramex
NO
DO
Y
OP
Tracing Our
TC
Evolution
NO 1982-2018
DO
‘82 ‘90
Y
OP
Established with offices Co-founded with
in Amman & New York Airborne Express the
Overseas Express
TC
Carriers (OEC)
NO
Started offering
Express, Domestic &
Freight under
one roof
‘94
DO
‘97
Y
OP
Became the first Arab
company to be listed
TC
on NASDAQ
De-listed from NASDAQ
NO
and returned to private Co-founded the Global
ownership with Abraaj Distribution Alliance
Capital (GDA) and the World
Freight Alliance (WFA)
DO
‘02 ‘03
‘05 ‘07
Y
OP
Became a public Launched a Corporate
shareholding company University and adopted
trading on the Dubai Sustainability Reporting
Financial Market
TC
Continued expansion in
NO
South East Asia and
Africa
‘11
DO
‘14
Y
OP
TC
Continued strategic agreements and expansions in
South Africa, Turkey, China, Asia, Sub-Saharan
Africa, Asia-Pacific as well as other growth
markets
NO
DO
‘15 ‘18
Y
OP
TC
Corporate
Facts
NO
DO
Aramex in Numbers
Y
OP
TC
18,000 84 604 69
Employees Nationalities Offices Countries
NO
Worldwide coverage through the Global Distribution Alliance
DO
Y
OP
TC
37,000,000
customers worldwide
NO
DOY
OP
Aramex
TC
Services
NO
DOOur Services
Y
OP
TC
NO
Express E-Commerce Logistics Freight
DOOur Network
Y
We currently have business operations in over
OP
604 cities across 73 countries worldwide
TC
NO
DODO
NO
TC
OP
YY
OP
The Middle East
TC
and North Africa
(MENA)
NO
DOGeographic – MENA Region
Y
OP
TC
NO
DO
Source: https://citizenor.files.wordpress.com/2015/03/mena-map.gifCross Border vs. Domestic
Y
OP
Distribution of online shopper in the UAE Distribution of cross border e-commerce in UAE
Intra MENA
10%
TC
The US
Domestic online 35%
shopper
40%
Europe
25%
Cross Border online
shopper
60%
NO
DO
Asia
30%
Domestic online shopper Cross Border online shopper
The US Asia Europe Intra MENA
Source: CBEC and the PaypersMENA – One of the Largest Markets in the World
Y
Current market size in the Arab
OP
world is $10 billion
UAE and KSA are expected to
have a combined market of over
TC
$15 billion by 2020
UAE
NO
$3.5 billion
KSA
$2.9 billion
DO
Egypt
$2.4 billion
Source: PayFort 2016Market Size
Y
Retail Ecommerce Sales (Middle East & Africa)
2016-2010
OP
2016 $18.67 billion
TC
2017 $23.33 billion
2018 $28.60 billion
2019 $34.69 billion
NO
2020 $41.56 billion
2019
110 Million Internet users in the
Note: includes products or services ordered using MENA region, of which more than
the internet via any device, regardless of the 30 Million are online shoppers
DO
method of payment or fulfillment; excludes travel
and event tickets
Source: eMarketer, Dec 2016 Source: PaypalPayment Methods
Y
OP
Cash on Delivery (COD) Card Payment The MENA market is a COD one. Why?
1. MENA customers are cynical
TC
about online payment.
2. Many of them don’t apply or use
credit card.
77%
NO
23% 3. They can refuse to accept
delivery (e.g. late delivery) as
there is no cost associated with
the package until POD is done.
DO
4. Duty collection can be made by
COD.
Source: AramexDuty and Tax
Y
OP
UAE
• Customs duties at 5% levied on CIF value
TC
• VAT 5%
• International express or courier imports with declared value below AED 1,000 (~USD 270) are duty
free
KSA
• NO
Customs tariff on imported goods varies between 5% to 12% levied on CIF value
DO
• VAT 5%
• International express or courier imports with declared value below SAR 1,000 (~ USD 266) are
duty free
Source: AramexY
OP
Other Emerging
TC
Markets
NO
DOIndonesia
Y
OP
TC
NO
DO
Number of Indonesian online shoppers in millions
Source: StatistaIndonesia
Top 5 Origins
Y
China, Singapore, Japan, Malaysia, South Korea
OP
TC
NO
DO
Source: StatistaIndonesia
Y
OP
TC
USD 8.59 Billion
NO
Ecommerce Revenue in 2017
Leading Categories:
Fashion: USD 3.05 Billion
Toys, Hobby & DIY: USD 1.82 Billion
DO
Source: StatistaIndonesia
Y
OP
Preferred Payment Methods
TC
Cash on Delivery (COD) Cards Payment Bank Transfer
25% NO 2% 73%
DO
Source: StatistaMalaysia
Y
OP
TC
NO
DO
Number of Malaysian online shoppers in millions
Source: StatistaMalaysia
Top 5 Origins
Y
China, Singapore, Japan, USA, South Korea
OP
TC
NO
DO
Source: StatistaMalaysia
Y
OP
TC
USD 1.31 Billion
Ecommerce Revenue in 2017
Leading Categories:
NO
Electronics & Media: USD 477.7 Million
Furniture & Appliances: USD 356.3 Million
DO
Source: StatistaMalaysia
Y
OP
TC
Preferred Payment Methods
NO
DO
Source: StatistaThailand
Y
OP
TC
NO
DO
Number of Thai online shoppers in millions
Source: StatistaThailand
Y
OP
TC
NO
DO
Source: StatistaThailand
Y
OP
TC
USD 2.9 Billion
Ecommerce Revenue (2017)
Leading Categories:
Electronics: USD 1.3 Billion
Fashion: USD 525 Million NO
DO
Source: StatistaThailand
Y
OP
TC
Preferred Payment Methods
NO
DO
Source: StatistaY
International Express
Aramex Customs
OP
Checkout Brokerage
TC
NO
Value Added
Services Last Mile
Delivery
DO
Aramex Returns Payment on DeliveryInternational Express Interntional
Express
for e-Commerce
Y
OP
With Aramex’s reliable door-to-door delivery
solution, you can expand and sell your products
online to international markets.
TC
NO
DOCustoms
Brokerage
Y
OP
Customs Brokerage
Aramex is a licensed customs
TC
broker, and as such can perform all
necessary services regarding
NO
clearance formalities and customs
duties on your behalf.
DOLast Mile
Delivery
Y
OP
Last Mile Delivery
Through its various integration tools;
TC
Aramex enables you to deliver your
products to your customers within your
country or city, allowing them to track
NO
their delivery online at any time.
DOPayment
on Delivery
Y
OP
Payment on Delivery
Aramex will enable your website to
TC
provide a cash on delivery option in
markets where customers are more
NO
inclined to select this option. With
seamless integration and compliance
with international standards and
regulatory rules.
DOAramex
Returns
Y
OP
Aramex In-country
Returns
consolidation Cost-effective
centers bulk returns
TC
Through its solid and continuously Our key
differentiators are:
expanding reverse logistics network;
NO
Aramex provides you with
customized return solutions
DO
Powerful
IT platformAramex
Returns
Y
OP
In-Country Consolidation Centers
Localized customer experience in major e-commerce markets
TC
New Zealand Australia Spain
Spain
USA Canada
Ireland Netherlands
NO Germany Belgium Hong Kong
DO
Italy Austria UAE Hong Kong
KSA
FranceAramex
Returns
Why Aramex Returns
Y
OP
Fully tracked end to end return The Return Portal can be branded
service according to customers’ guidelines
TC
Global return solution with over Payments are taken on the Aramex
150 countries offered Payment Services platform
Offering buyers the choice and Automatic language selection
NO
convenience with the multiple based on IP Return requests
return options Accepted 24/7
Complete return management Multi language support
Ability to apply retailer return
DO
policy (returnable Vs.
nonreturnable merchandise)Y
OP
TC
FREIGHT
NO
SOLUTIONS
DOOur Services
Freight Solutions
Y
OP
TC
NO
DO
ExpressAIR FREIGHT E-CommerceSEA FREIGHTLogistics LAND FREIGHT
FreightAir Freight
Y
OP
Aramex offers a global and cost
effective solution to all of your air
freight needs. Through a
TC
worldwide network, out teams of
cargo professionals provide global
services and local expertise to
ensure complete door-to-door
NO
transportation and smooth
customs clearance at all times.
DOValue Added
Y
Services
OP
Customs Clearance
TC
& Door to door Delivery
Special Services &
Project Management
NO
Cool Chain Management
Third-Party Shipping
DO
Exhibitions Handling
ChartersSea Freight
Y
OP
Aramex provides comprehensive
Sea freight forwarding services.
Backed by our global network of
TC
offices covering key shipping lines
worldwide, highly skilled teams of
experts and state of the art
technology systems.
NO
DOValue Added
Y
Services
OP
FCL & LCL to and from all
major markets
TC
Global cargo consolidation
programs
Customs Clearance & Door
NO
Delivery
Container stripping / break bulk
DO
Full customs brokerage serviceValue Added
Y
Services
OP
Full documentation service
TC
Real time information systems
Product insurance programs
NO
Cross Dock Management
Integrated IT network of
communication & Tracking
DO
systemsLand Freight
Y
OP
Aramex has one of the largest and
most advanced land freight
networks in the Middle East and
TC
Europe. With modern truck fleets
equipped with GPS-tracking, as
well as scheduled services,
multimodal transportation
NO
options and strategically located
terminal hubs.
DOValue Added
Y
Services
OP
TC
Customs Clearance
& Door to door Delivery
Multi-Modal Transportation
Integrated IT network of
communication & Tracking
systems NO
DOY
OP
TC
NO
DO
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