ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP

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ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
THE EMIRATES GROUP
ENVIRONMENTAL REPORT 2013-14

                     ENVIRONMENTAL REPORT 2013-14 | 1
ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
2 | ENVIRONMENTAL REPORT 2013-14
ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
HH Sheikh Mohammed bin Rashid Al Maktoum
Vice President and Prime Minister Of The United arab emirates And Ruler Of Dubai

We recognise that preserving our resources will be one of the
greatest challenges in our drive towards sustainable development.
This, however, will not materialise unless different facets of our
society adopt energy conservation principles in their core values.

                                                                                   ENVIRONMENTAL REPORT 2013-14 | 3
ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
Emirates is a global airline, operating the world’s largest fleets
                                   of Airbus A380 and Boeing 777 aircraft from its hub in Dubai,
                                   United Arab Emirates. Its main activity is the provision of
                                   commercial air transportation services.

                                   dnata is one of the largest combined air services providers in
                                   the world and the largest travel management services company
                                   in the UAE. Its main activities are the provision of cargo and
                                   ground handling, catering, information technology and
                                   travel services.

                                   Emirates and dnata are independent entities and do not form a
                                   group as defined by International Financial Reporting Standards.
                                   However, these entities are under common management.
                                   Therefore, in this document they are together referred to as
                                   the Emirates Group.

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ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
THE EMIRATES GROUP

Contents
FINANCIAL PERFORMANCE 						6

ENVIRONMENTAL PERFORMANCE 					8

LETTER FROM THE CHAIRMAN AND CHIEF EXECUTIVE 			   10

THE LEADERSHIP TEAM						12

SCOPE OF THE REPORT						13

THE EMIRATES GROUP – WHO WE ARE				                14

OUR GROWING NETWORK						16

THE EMIRATES FLEET						18

JET FUEL								20

ENGINE EMISSIONS						24

AIRCRAFT NOISE							28

GROUND OPERATIONS						30

ELECTRICITY AND WATER   					34

MATERIALS AND WASTE						36

GROUP CARBON DIOXIDE EMISSIONS					38

BIODIVERSITY AND CONSERVATION					40

A GREENER TOMORROW						44

SETTING INDUSTRY TARGETS 					48

PWC REASONABLE ASSURANCE REPORT				                50

ABBREVIATIONS AND REFERENCES					52

                                                        ENVIRONMENTAL REPORT 2013-14 | 5
ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
FINANCIAL PERFORMANCE
                                   Emirates Group
                                   Financial Highlights		                               2013-14      2012-13   % change
                                   Revenue and other operating income*     AED m         87,766       77,536     13.2
                                   Operating profit                        AED m          5,123       3,654      40.2
                                   Operating margin                           %             5.8        4.7      1.1 pts
                                   Profit attributable to the Owner        AED m          4,083       3,102      31.6
                                   Profit margin                              %             4.7        4.0      0.7 pts
                                   Cash assets                             AED m         18,995       26,968    (29.6)
                                   Total assets**                          AED m        110,100      102,188     7.7

                                   Emirates
                                   Financial Highlights		                               2013-14   2012-13      % change
                                   Revenue and results
                                   Revenue and other operating income      AED m         82,636    73,113        13.0
                                   Operating profit                        AED m          4,260     2,839        50.1
                                   Operating margin                           %             5.2       3.9       1.3 pts
                                   Profit attributable to the Owner        AED m          3,254     2,283        42.5
                                   Profit margin                              %             3.9       3.1       0.8 pts
                                   Return on shareholder's funds              %            13.6      10.4       3.2 pts
                                   Financial position and cash flow
                                   Total assets                            AED m        101,604    94,803        7.2
                                   Cash assets                             AED m         16,561    24,572       (32.6)
                                   Airline operating statistics
                                   Passengers carried                    number ‘000     44,537    39,391        13.1
                                   Cargo carried                         tonnes ‘000      2,520     2,086        7.9
                                   Passenger seat factor                      %            79.4      79.7      (0.3) pts
                                   Overall capacity                      ATKM million    46,820    40,934        14.4
                                   Available seat kilometres             ASKM million   271,133   236,645        14.6
                                   Aircraft***                             number          217       197         10.2

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ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
dnata
Financial Highlights		                                                               2013-14                 2012-13          % change
Revenue and results
Revenue and other operating income                         AED m                           7,565                6,622           14.2
Operating profit                                           AED m                            863                   815           5.9
Operating margin                                                %                           11.4                 12.3         (0.9) pts
Profit attributable to the Owner                           AED m                            829                   819           1.2
Profit margin                                                   %                           11.0                 12.4         (1.4) pts
Return on shareholder's funds                                   %                           19.1                 21.4         (2.3) pts
Financial position
Total assets                                               AED m                           8,667                7,571           14.5
Cash assets                                                AED m                           2,434                2,396           1.6
Key operating statistics
Aircraft handled                                          number                      288,335                264,950            8.8
Cargo handled                                         tonnes '000                          1,604                1,570           2.2
Meals uplifted                                       number '000                       41,275                  28,584           44.0
Travel services related net sales                         AED bn                             5.9                  5.4           10.0

2013-14 figures have been re-classified to conform with the current year’s presentation.

* After eliminating inter company income/expense of AED 2,435 million in 2013-14 (2012-13: AED 2,199 million).
** After eliminating inter company receivables/payables of AED 171 million in 2013-14 (2012-13: AED 186 million).
*** Number of aircraft excludes one Airbus A319 ACJ used for executive jet charters. Elsewhere in the Environmental Report
2013-14, the total number of aircraft is reported as 218, including the A319 ACJ.

The financial year of the Emirates Group is from 1 April to 31 March. Throughout this report all figures are in UAE dirhams
(AED) unless otherwise stated. The exchange rate of the dirham to the US dollar is fixed at 3.67.

                                                                                                                                          ENVIRONMENTAL REPORT 2013-14 | 7
ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
ENVIRONMENTAL PERFORMANCE
                                   Emirates Airline – Environmental Data
                                   Metric 1                                            Unit           2013-14      2012-13    % change    Verified 2
                                   Jet fuel consumption                               tonnes         8,141,738    7,125,216     14 . 3       
                                   Carbon dioxide (CO2) emissions                     tonnes        25,646,474   22,444,429     14 . 3       
                                   Fuel efficiency                                   L/100PK              4.05         4.07     -0 . 5       
                                                                                      L/FTK             0.190        0.207      -8 . 2       
                                                                                       L/TK            0.3089       0.3103      -0 . 5       
                                   Fuel efficiency (OFEF) 8                            TK/L             17.74        17.71       0 .2 8      
                                   CO2 efficiency                                   g CO2 / PK	          100.3        100.6     -0 . 3       
                                                                                   g CO2 / FTK          469.2        511.2      -8 . 2       
                                                                                    kg CO2 / TK	        0.764        0.767      -0 . 4       
                                   Nitrogen oxides (NOx) emissions                tonnes
ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
Emirates Group – Ground Operations Environmental Data
Metric 1                                                           Unit                2013-14          2012-13       % change
Diesel consumption 7                                               litres           31,766,294       29,047,300 6        9.4
Petrol consumption 7                                               litres           13,451,474        10,468,623        28 . 5
Total fuel consumption (ground) 7                                  litres           45,217,768       39,515,923 6       14 . 4
Fuel consumption per head of staff 4                          litres/head/day              1.97            2.37 6      -16 . 9
Associated CO2 emissions 7                                        tonnes               115,900          101,722 6       13 . 9
Electricity consumption   7                                       MWh                 1,185,721        1,040,177        14 . 0
Associated CO2 emissions 7                                    tonnes of CO2            830,005           728,124        14 . 0
Electricity consumption per head of staff 4                   kWh/head/day                 52.6              51.4        2.3
Water consumption 7                                                 ML                    8,221             7,338       12 . 0
Associated CO2 emissions 5                                    tonnes of CO2            116,470            97,800        19 . 1
Water use per head of staff 4                                 litres/head/day             361.3             344.0        5.0
Total waste (not recycled) 7                                      tonnes               210,376           168,236        25 . 0
Total waste (not recycled) per head of staff 4                 kg/head/day                  8.8               8.5        3.5
Recyclables collected 7                                           tonnes                7,555.2         6,212.7 6       21 . 6

Emirates Group – Total Carbon Dioxide Emissions
Metric 1                                                           Unit                2013-14          2012-13       % change      Verified 2
CO2 from flight operations                                        tonnes            25,646,474        22,444,429        14 . 3         
CO2 from ground operations                                        tonnes              1,272,751       1,095,882 6       16 . 1
Total Group CO2 emissions                                         tonnes            26,919,225      23,540,311 6        14 . 4

1   For definitions of the metrics in these tables, please see The Emirates Group Environmental Report 2013-14 Reporting Guidelines and
    Methodology document, available on www.emirates.com/about/environment.
2   The metrics marked  are covered by PwC’s assurance procedures (see PwC assurance report on pages 50-51).
3   Excludes wet-leased cargo aircraft.
4   Includes staff of Emirates, dnata and Emirates Flight Catering (EKFC) in Dubai (58,882). It excludes staff from the 29 Emirates airport
    lounges covered in this report (ex Dubai), Alpha Flight Group Ltd, Emirates outstations and staff of Emirates and dnata subsidiary companies.
5   For desalinated water only.
6   Figure revised since publication of the 2012-13 Environment Report.
7   Includes Emirates, dnata and Emirates Flight Catering (EKFC) in Dubai, Emirates Group’s 12 largest outstations by headcount,
    29 Emirates airport lounges (ex Dubai) and Alpha Flight Group Ltd.
8   Unlike the other fuel efficiency metrics we report, the higher the OFEF value, the better the efficiency. A positive percentage change
    therefore reflects improvement over time.

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ENVIRONMENTAL REPORT 2013-14 - THE EMIRATES GROUP
HIS HIGHNESS SHEIKH AHMED
                                    BIN SAEED AL MAKTOUM
                                    CHAIRMAN & CHIEF EXECUTIVE EMIRATES AIRLINE & GROUP

                                    In 2020, Dubai expects to welcome 20 million tourists and generate         Emirates already operates one of the youngest and most efficient
                                    AED300 billion in annual tourism revenue. Emirates airline will play a     aircraft fleets in the sky. In the past year, we received 24 new
                                    big role in supporting this goal, and so will dnata, our home-grown        passenger and freighter aircraft comprising Airbus A380s and
                                    air services provider which has transformed from modest beginnings         Boeing 777s. Representing the very latest in commercial aircraft
                                    into a global player.                                                      technology, these new aircraft continue to help us improve the
                                                                                                               overall fuel efficiency and noise profile of our fleet.
                                    Today, Emirates airline connects over 145 cities to Dubai and to each
                                    other, facilitating trade and tourism flows across six continents; while   In November 2013, we made a massive investment in the latest,
                                    dnata provides ground handling, catering, cargo and travel services        most environmentally efficient aircraft technology with an order
                                    not only in Dubai, but across 90 cities, in 38 countries on                for 150 next-generation Boeing 777Xs. When delivered from 2020
                                    five continents.                                                           onwards, these 777Xs will help us to achieve the next level in
                                                                                                               fuel efficiency.
                                    Dubai is investing in infrastructure to meet the city’s future growth,
                                    and so is the Emirates Group. By 2020, Emirates expects to carry           At Emirates, we have an ongoing focus to operate our aircraft in
                                    70 million passengers per year on over 300 aircraft, and we are            the most efficient, responsible way possible. In addition to our own
                                    developing our workforce, and building cutting-edge facilities to          operational efficiency efforts, our partnerships with air navigation
                                    support operations of this scale. We will also continue to strengthen      service providers have also been key to implementing fuel - and
                                    our global footprint, so that we can serve and connect even more           time-saving routes.
                                    cities across the world.
                                                                                                               On the ground, Group companies and business units work to
                                    For us, growth is not only about the numbers. We are here for the          recycle various materials, minimise water and paper consumption,
                                    long haul, and we are conscious that with the scale of what we             and operate ground vehicles more efficiently. For example, dnata’s
                                    do, we can make a difference to economies, communities, and                Airport Operations teams minimise water use when washing aircraft,
                                    the environment. We consciously strive to improve our economic,            and recycle newspapers and other paper products collected from
                                    environmental and social impact in a meaningful way.                       Emirates aircraft cabins at Dubai International Airport.

                                    In this regard, one of our key focus areas has always been the             We have also continued our tradition of supporting biodiversity
                                    management of resource consumption. Reducing unnecessary                   and conservation. One thousand endangered houbara bustards, a
                                    consumption not only reduces environmental impact, but also has            culturally important bird species for the UAE, were released in the
                                    a direct benefit on our bottom line. Fuel efficiency is, as always,        Dubai Desert Conservation Reserve, the management of which is
                                    central to our business.                                                   supported by Emirates.

10 | ENVIRONMENTAL REPORT 2013-14
These birds have thrived and some have successfully reared chicks.
Our conservation based resort in Australia’s Blue Mountains,
Emirates Wolgan Valley Resort and Spa, continued to win awards for
sustainability, as well as play host to rare and endangered wildlife.

These are just some highlights of our efforts of the past year, and
as you read the rest of this report, I hope you will be as heartened
as I am to see the progress that we have made in improving our
environmental and other sustainability metrics.

We know that every little effort counts, especially when magnified
by the scale of our global operations and workforce. Just as we know
that to make a truly meaningful impact, sustainability efforts have
to be continuous and long-term. At the Emirates Group, we are fully
committed to responsible business and environmental stewardship.

Ahmed bin Saeed Al Maktoum

                                                                        ENVIRONMENTAL REPORT 2013-14 | 11
THE LEADERSHIP TEAM
                                              THE CHAIRMAN & CHIEF EXECUTIVE OF EMIRATES AIRLINE & GROUP IS HIS HIGHNESS (H.H.) SHEIKH AHMED BIN SAEED
                                              AL MAKTOUM. TIM CLARK IS PRESIDENT OF EMIRATES AIRLINE. THE PRESIDENT OF GROUP SERVICES AND OF DNATA IS
                                              GARY CHAPMAN. BOTH PRESIDENTS ARE SUPPORTED BY A SENIOR MANAGEMENT TEAM, WHO OVERSEE THE VARIOUS
                                              BUSINESS UNITS OF THE GROUP.

                                                                                                            A commitment to managed, responsible growth
                                                                                                            Environmental responsibility is a core value of the Emirates Group,
                                                                                                            and underpins our vision of making the Group a leader in the aviation
                                                                                                            and travel sectors. We constantly strive to make sustainability and
                                                                                                            environmental efficiency a cornerstone of all Group operations, in
                                                                                                            the air and on the ground.

                                                                                                            We continue to invest in the most modern, efficient aircraft and
                                                                                                            engine technology available, as well as ground equipment.
                                                                                                            We are constantly innovating, both internally and with our partners,
                                                                                                            to introduce greater improvements to our operations.

                                                                                                            In the Emirates Group’s fourth Environmental Report, you will see
                                                                                                            how the Group is moving to drive future enhancements in efficiency
                                                                                                            and environmental performance, as well as the benefits now being
                                                                                                            realised from previous years of investment in programmes
                                                                                                            and initiatives.

                 HH Sheikh Ahmed                   Tim Clark                      Gary Chapman
                 bin Saeed Al Maktoum              President                      President
                 Chairman & Chief Executive        Emirates Airline               Group Services & dnata
                 Emirates Airline & Group

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SCOPE OF THE REPORT
THIS REPORT COVERS THE EMIRATES GROUP’S FINANCIAL REPORTING YEAR (1 APRIL 2013 TO 31 MARCH 2014). AS OF THE
END OF THIS FINANCIAL YEAR, THE EMIRATES GROUP OPERATED IN OVER 80 COUNTRIES, WITH MORE THAN 70,000 STAFF.

We addressed the environmental impacts of the following:             Environmental impacts associated with the following activities
                                                                     of the Emirates Group were not included in this report:
•   Emirates fleet operations (passenger and cargo, the latter
    flown under the Emirates SkyCargo brand).                        •   Emirates Leisure Retail (ELR) and Emirates consumer goods
•   dnata operations in Dubai (aircraft ground handling, cargo           businesses in the UAE and other countries.
    and travel services).                                            •   Partly-owned Emirates companies in the UAE and
•   Emirates and dnata commercial buildings in Dubai, including          other countries.
    offices, training colleges, flight catering, laundry services,   •   Remaining outstations, the airline’s offices and activities
    warehouses, IT and engineering services.                             outside of the UAE, and all hotel properties except Emirates
•   The Emirates Group staff accommodation buildings in Dubai            Wolgan Valley Resort and Spa.
    (apartment buildings and houses).                                •   Partly and wholly-owned dnata ground handling, cargo and
•   The top 12 Group offices outside of Dubai (outstations),             travel services outside of Dubai.
    by headcount.                                                    •   Partly-owned dnata freight-forwarding and security
•   Alpha Flight Group Ltd operations.                                   companies in the UAE.

•   29 Emirates airport lounges (outside of Dubai).                  •   SkyCargo trucking services, vehicle fleets operated in smaller
                                                                         outstations and those operated by subsidiary companies of
•   Emirates Wolgan Valley Resort and Spa.                               Emirates and dnata (in the UAE and overseas).

                                                                                                                                          ENVIRONMENTAL REPORT 2013-14 | 13
THE EMIRATES GROUP – WHO WE ARE

    75                                                        80 232 162
                               147
     THOUSAND                                                                                                                                   NATIONALITIES
     STAFF
                                                           DESTINATION COUNTRIES

                                    AIRLINE DESTINATIONS                                            AIRCRAFT
                                                           In 2013-14, we took delivery of 16 Airbus A380 and eight Boeing 777 aircraft. These enabled us to strengthen
                                                           our route network and launch new services to: Haneda, Japan; Stockholm, Sweden; Conakry, Guinea; Sialkot,
                                                           Pakistan; Kiev, Ukraine; Kabul, Afghanistan; Taipei, Taiwan; Boston, USA; and a new service between Milan and
                                                           New York. We also launched flights to Clark in the Philippines in October, but reflecting the dynamic nature of
                                                           our industry, we made the decision to stop the service from May 2014.

                                                           Each new destination added to our global network not only opens up new points for our customers, but also
                                                           creates new city-pair combinations for valuable trade and passenger traffic flows. Our Boston-Dubai route
                                                           for instance, will benefit Boston and its surrounding region to the tune of US$ 132 million, according to data
                                                           from the Massachusetts Port Authority.

14 | ENVIRONMENTAL REPORT 2013-14
2.3                                                    288,335
                                                                                                                 AIRCRAFT HANDLED

                                                                                          1.6 41.3
                                                                                                                       dnata

44.5
                                                          MILLION
                                                          TONNES
                                                          freight carried
                                                               SkyCargo
                                                                                                                        MILLION
                                                                                           MILLION
MILLION                                                                                    TONNES
                                                                                                                 MEALS PREPARED
                                                                                                                        dnata

PASSENGERS                                                                                 freight HANDLed
                                                                                                         dnata

dnata’s work, in every geography in which we operate, provides the vital functions that allow
the aviation industry as a whole to thrive. Our team of 23,000 staff uplifts meals, services aircraft,
moves all types of cargo, helps people arrange their travel plans, handles baggage, provides
airlines and freight operators with business technology, and ensures passengers reach their
final destination.

These figures are valid as of the end of 31 March 2014.

                                                                                                                                ENVIRONMENTAL REPORT 2013-14 | 15
our GROWING NETWORK

         dnata Presence                                                 Emirates Presence      Emirates Destinations
      ABERDEEN         DAMMAM            MILAN (MALPENSA & LINATE)   ABU DHABI              ABIDJAN        DAMASCUS           KOLKATA           PERTH
      ABU DHABI        DARWIN            MUMBAI                      ADELAIDE               ACCRA          DAMMAM             KOZHIKODE         PESHAWAR
      ADELAIDE         DELHI             MUSCAT                      BENGALURU              ADDIS ABABA    DAR ES SALAAM      KUALA LUMPUR      PHUKET
      AL AIN           DHAKA             NAPLES                      BRISBANE               ADELAIDE       DELHI              KUWAIT            PRAGUE
      AL KHOBAR        DOHA              NEWCASTLE                   CANBERRA               AHMEDABAD      DHAKA              LAGOS             RIO DE JANEIRO
      AL MEDINAH       DUBAI             OLBIA                       DAR ES SALAAM          AL MEDINAH     DJIBOUTI           LAHORE            RIYADH
      ALGHERO          DUBLIN            PALERMO                     DUBAI                  ALGIERS        DOHA               LARNACA           ROME
      AMMAN (MARKA)    EAST MIDLANDS     PERTH                       FUJAIRAH               AMMAN          DUBAI              LIEGE             SAN FRANCISCO
      ANCONA           EDINBURGH         PESHAWAR                    HOBART                 AMSTERDAM      DUBLIN             LILONGWE          SANAA
      BAHRAIN          ERBIL             PISA                        LAUNCESTON             ATHENS         DURBAN             LISBON            SÃO PAULO
      BANGKOK          FLORENCE          PRAGUE                      MALÉ                   AUCKLAND       DÜSSELDORF         LOME              SEATTLE
      BARCELONA        FUJAIRAH          PRESTWICK                   MELBOURNE              BAGHDAD        ELDORET            LONDON HEATHROW   SEOUL
      BARI             GENEVA            RAS AL KHAIMAH              MUSCAT                 BAHRAIN        ENTEBBE            LONDON GATWICK    SEYCHELLES
      BEIRUT           GENOVA            RIYADH                      PERTH                  BANGKOK        ERBIL              LOS ANGELES       SHANGHAI
      BELFAST          GLASGOW           ROME                        PHUKET                 BARCELONA      FRANKFURT          LUANDA            SINGAPORE
      BENGALURU        GUANGZHOU         SALALAH                     RAS AL KHAIMAH         BASRA          GENEVA             LUSAKA            STOCKHOLM
      BERGAMO          ISLAMABAD         SANAA                       SEYCHELLES             BEIJING        GLASGOW            LYON              ST. PETERSBURG
      BIRMINGHAM       JEDDAH            SANFORD                     SHARJAH                BEIRUT         GOTHENBURG         MADRID            SYDNEY
      BOLOGNA          JOHANNESBURG      SHARJAH                     SINGAPORE              BENGALURU      GUANGZHOU          MALÉ              TAIPEI
      BRINDISI         JUBAIL            SINGAPORE                   SYDNEY                 BUENOS AIRES   HAMBURG            MALTA             TEHRAN
      BRISBANE         KABUL             SOFIA                       WOLGAN VALLEY          BIRMINGHAM     HANEDA             MANCHESTER        THIRUVANANTHAPURAM
      BRISTOL          KARACHI           STANSTED                    ZANZIBAR               BRISBANE       HANOI              MANILA            TOKYO
      BUCHAREST        KATHMANDU         SUVA                                               CAIRO          HARARE             MAURITIUS         TORONTO
      CAGLIARI         KHARTOUM          SYDNEY                                             CAMPINAS       HO CHI MINH CITY   MELBOURNE         TRIPOLI
      CAIRNS           KUWAIT            TAIF                                               CAPE TOWN      HONG KONG          MILAN             TUNIS
      CAIRO            LAHORE            TEHRAN                                             CASABLANCA     HOUSTON            MOSCOW            VENICE
      CANBERRA         LAMEZIA TERME     TOWNSVILLE                                         CHENNAI        HYDERABAD          MUMBAI            VIENNA
      CAPE TOWN        LEEDS             TUNIS                                              CHICAGO        ISLAMABAD          MUNICH            WARSAW
      CARDIFF          LIVERPOOL         TURIN                                              CHITTAGONG     ISTANBUL           MUSCAT            WASHINGTON, DC
      CASABLANCA       LONDON GATWICK    VENICE                                             CHRISTCHURCH   JAKARTA            NAIROBI           ZARAGOZA
      CATANIA          LONDON HEATHROW   VERONA                                             CLARK          JEDDAH             NEW YORK          ZURICH
      COLOMBO          LUTON             YANBU                                              COLOMBO        JOHANNESBURG       NEWCASTLE
      COOLANGATTA      MANCHESTER        ZURICH                                             COPENHAGEN     KARACHI            NICE
      CORK             MANILA                                                               DAKAR          KHARTOUM           OSAKA
      DAMASCUS         MELBOURNE                                                            DALLAS         KOCHI              PARIS

16 | ENVIRONMENTAL REPORT 2013-14
ENVIRONMENTAL REPORT 2013-14 | 17
the emirates fleet
                                                  Fleet numbers as of 31 March 2014.

                                                                                                                    Airbus A340-300    Number of Aircraft: 4           Wingspan: 60.3 m
                                                                                                                                       Cargo Capacity: 13 tonnes       Length: 63.6 m
                                                                                                                                       Passenger Capacity: 267         Height: 16.8 m
                                                                                                                                       Engine Type: CFM56-5C4          Max Take-Off Weight: 275.0 tonnes
                                                                                                                                       Range: 13,350 km                Average Cruising Speed: 874 km/h

                                Airbus A380-800   Number of Aircraft: 47        Wingspan: 79.8 m
                                                  Cargo Capacity: 8 tonnes      Length: 72.7 m
                                                  Passenger Capacity: 489-517   Height: 24.1 m
                                                  Engine Type: GP7272           Max Take-Off Weight: 569.0 tonnes
                                                  Range: 15,000 km              Average Cruising Speed: 907 km/h

                                                                                                                    Airbus A330-200    Number of Aircraft: 21          Wingspan: 60.3 m
                                                                                                                                       Cargo Capacity: 17 tonnes       Length: 58.8 m
                                                                                                                                       Passenger Capacity: 237-278     Height: 17.8 m
                                                                                                                                       Engine Type: RR Trent 772       Max Take-Off Weight: 230.0 tonnes
                                                                                                                                       Range: 12,200 km                Average Cruising Speed: 874 km/h

                                Airbus A340-500   Number of Aircraft: 9         Wingspan: 63.4 m
                                                  Cargo Capacity: 15 tonnes     Length: 67.9 m
                                                  Passenger Capacity: 258       Height: 17.1 m
                                                  Engine Type: RR Trent 553     Max Take-Off Weight: 372.0 tonnes
                                                  Range: 16,050 km              Average Cruising Speed: 874 km/h

                                                                                                                    Boeing 777-300ER     Number of Aircraft: 93          Wingspan: 64.8 m
                                                                                                                                         Cargo Capacity: 23 tonnes       Length: 73.9 m
                                                                                                                                         Passenger Capacity: 354-442     Height: 18.6 m
                                                                                                                                         Engine Type: GE90-115B          Max Take-Off Weight: 349.2 tonnes
                                                                                                                                         Range: 14,594 km                Average Cruising Speed: 896 km/h

18 | ENVIRONMENTAL REPORT 2013-14
Boeing 777-300    Number of Aircraft: 12         Wingspan: 60.9 m
                           Cargo Capacity: 23 tonnes      Length: 73.9 m
                           Passenger Capacity: 364        Height: 18.6 m
                           Engine Type: RR Trent 892      Max Take-Off Weight: 299.3 tonnes
                           Range: 11,029 km               Average Cruising Speed: 896 km/h

                                                                                                    Boeing 777F    Number of Aircraft: 10        Wingspan: 64.8 m
                                                                                                                   Cargo Capacity: 103 tonnes    Length: 63.7 m
                                                                                                                   Engine Type: GE90-110B        Height: 18.6 m
                                                                                                                   Range: 9,260 km               Max Take-Off Weight: 347.5 tonnes
                                                                                                                                                 Average Cruising Speed: 896 km/h

       Boeing 777-200LR    Number of Aircraft: 10         Wingspan: 64.8 m
                           Cargo Capacity: 15 tonnes      Length: 63.7 m
                           Passenger Capacity: 266        Height: 18.6 m
                           Engine Type: GE90-110B         Max Take-Off Weight: 343.4 tonnes
                           Range: 17,446 km               Average Cruising Speed: 896 km/h

                                                                                               Boeing 747-400ERF   Number of Aircraft: 2         Wingspan: 64.4 m
                                                                                                                   Cargo Capacity: 117 tonnes    Length: 70.6 m
                                                                                                                   Engine Type: GE80C2B1F        Height: 19.5 m
                                                                                                                   Range: 8,232 km/9,204 km      Max Take-Off Weight: 395.9 tonnes
                                                                                                                                                 Average Cruising Speed: 896 km/h

Boeing 777-200/777-200ER    Number of Aircraft: 3/6        Wingspan: 60.9 m
                            Cargo Capacity:18 tonnes       Length: 63.7 m
                            Passenger Capacity: 274-346    Height: 18.6 m
                            Engine Type: RR Trent 877      Max Take-Off Weight: 247.2 tonnes
                            Range: 9,649 km                Average Cruising Speed: 896 km/h

                                                                                                                                                ENVIRONMENTAL REPORT 2013-14 | 19
JET FUEL
                                          Jet fuel is Emirates’ largest single area of expenditure, and its                        The new aircraft consisted of 16 Airbus A380s, six Boeing
                                          consumption also contributes the largest share of our                                    777-300ERs and two Boeing 777-200LRF freighters, while two
                                          environmental footprint. In 2013-14, Emirates spent nearly                               Airbus A330-200s, one A340-300 and one A340-500 – all older
                                          AED 30.7 billion (US$ 8.4 billion) on jet fuel, which made up 9.2%                       aircraft – exited the fleet.
                                          of the airline’s operating costs. Reducing the amount of fuel
                                          used per flight therefore is an imperative for every section of                          These additions continue Emirates’ policy of investing in the most

                     22
                                          the business.                                                                            modern, fuel-efficient technology, and contribute to one of the
                                                                                                                                   youngest average fleet ages in the industry: just 6.2 years, compared
                                          Fuel consumption                                                                         with the IATA industry average of 11.7 years for wide-body jets
                                          Total jet fuel consumption increased from 7,125,216 tonnes in the                        (IATA – WATS 58th Edition).
                                          2012-13 financial year to 8,141,738 tonnes in the current reporting
                                          period, a growth of 14.3%. This can be explained by the expansion                        Fuel efficiency

                       2
                NEW PASSENGER AIRCRAFT
                                          of the fleet and network. During the reporting period, Emirates                          Fuel efficiency is core to every aspect of our operations, impacting
                                          opened nine new passenger destinations and two new dedicated                             how we fly today and the fleet decisions of tomorrow. The less fuel
                                          freighter destinations, increased frequencies to a number of cities,                     we consume to move our aircraft and passengers, cargo and crew
                                          and allocated larger aircraft to several existing destinations. This                     around the world, the smaller the environmental impact as well as
                                          resulted in a capacity increase of 14.6% in available seat kilometres                    the financial cost to the airline.

                       9
                         NEW FREIGHTERS   (ASK) and 14.4% in available tonne kilometres (ATK). We increased
                                          our fleet size by a net 18 passenger aircraft and two freighters, and
                                          took delivery of one Airbus A319 for executive charters.

                     6.2
           NEW PASSENGER DESTINATIONS
                                          Emirates’ fleet fuel efficiency
                                          Metric                                         Unit                      2013-14                      2012-13           % change 1
                                          Operational fuel efficiency (OFEF)             TK/L                       17.74                        17.71                0.2
                                          Passenger fuel efficiency                      L/100PK                     4.05                        4.07                -0.5
                                          Cargo fuel efficiency (freighters only)        L/FTK                      0.190                        0.207               -8.2
                YEARS AVERAGE FLEET AGE   Combined fuel efficiency                       L/TK                       0.3089                      0.3103               -0.5

                                          1 Note: an increase in the OFEF implies greater efficiency, whereas a decrease in the other metrics
                                            implies greater efficiency.

20 | ENVIRONMENTAL REPORT 2013-14
14.5%
                                         We can measure our fuel efficiency in different ways, each metric    In addition to the OFEF, we continue to report other
                                         giving a different view of our performance depending on what         commercially-oriented fuel efficiency metrics for comparison
                                         is included in the calculation. In our third annual Environmental    purposes. Our passenger fuel efficiency improved 0.5% to 4.05
                                         Report, Emirates introduced the Operational Fuel Efficiency          litres/100 passenger kilometres (L/100PK), while the Emirates
                                         Factor (OFEF). Instead of commonly-used metrics that use the         SkyCargo freighter fleet continued its strong performance by
                                         mass of revenue payload carried, such as Revenue Tonne               improving fuel efficiency by 8.2% to 0.190 litres/freight tonne
MORE EFFICIENT THAN IATA FLEET AVERAGE
                                         Kilometres (RTKs), the OFEF instead takes Zero Fuel Weight as        kilometre (L/FTK). Meanwhile, the fuel efficiency for total tonne
                                         the main variable. Zero Fuel Weight (ZFW) is the total weight        kilometres gained 0.5% to reach 0.3089 litres/tonne kilometre
                                         of the aircraft, including the airframe, the furnishings, the crew   (L/TK), 14.5% more efficient than the IATA fleet average of
                                         members, the passengers with all their baggage, and the cargo,       0.3614 L/TK (IATA – WATS 58th Edition).
                                         without the fuel.
                                                                                                              The incremental gains in passenger and overall fuel efficiency
                                         The advantage of ZFW is that it is independent of aircraft           between the two years reflect the composition of our now largely
                                         configuration, type of mission and payload mix or load factor.       new and fuel-efficient fleet and extensive fuel efficiency practices
                                         The OFEF therefore takes actual fuel savings practices into          that Emirates has already put in place. These are discussed in
                                         account. In 2013-14, Emirates’ operational fuel efficiency           more detail on the following page.
                                         improved to 17.74 tonne kilometres/litre (TK/L), compared with
                                         17.71 TK/L in the previous year.

                                                                                                                                                  ENVIRONMENTAL REPORT 2013-14 | 21
IMPROVING FUEL EFFICIENCY

                                             Investing in our fleet
                                             Emirates is investing in a step improvement in the future fuel            Emirates engages with air traffic control organisations
                                             efficiency of our fleet. We ordered 150 next-generation Boeing            internationally to implement and utilise the best routes possible,
                                             777Xs at the Dubai Air Show in November 2013, with another 50             saving time in the air and reducing fuel consumption and emissions.
                                             purchase rights. The aircraft, to be powered by General Electric
             Passenger fuel efficiency
                   (L/100PK)                 GE9X engines, will be delivered from 2020 onwards and replace             These initiatives often involve the application of advanced
      4.12                                   older, comparatively less efficient aircraft in the fleet. Emirates has   technology and procedures, using the capability of sophisticated
                                             worked closely with Boeing on the design of the 777X, helping to          on-board avionics systems to enable aircraft to navigate with much
      4.10
                                             identify opportunities to significantly increase the performance          greater accuracy. An example of this is the introduction of Required
      4.08                                   of the aircraft.                                                          Navigation Performance Authorisation Required (RNP-AR) approach
                                                                                                                       procedures, which Emirates has been progressively applying at
      4.06                                   One example is the introduction of folding wingtips. The efficiency       selected airports around the world.
                                             of a wing is linked to its span: generally the greater the better. Wing
      4.04                                   span, however, is limited in practice by structural limitations and
                                             manoeuvring space on the airport tarmac and taxiways. Folding             		                    Change from On firm
      4.02                                                                                                             Aircraft	In operation March 2013   order
                                             wingtips, long used in aircraft carrier-borne military aircraft, will
             2011-12

                        2012-13

                                   2013-14

                                                                                                                       A330-200                     21            -2
                                             help to drive a 3-4% improvement in efficiency for the 777X, even
                                                                                                                       A340-300                      4            -1
                                             when the weight of the folding mechanism is taken into account.
                                                                                                                       A340-500                      9            -1
                                             Improvements such as these ultimately will not only benefit
                                                                                                                       A380-800                     47            16            93
                                             Emirates, but all operators of the new aircraft.
                                                                                                                       B777-200                      3
               Cargo fuel efficiency                                                                                    B777-200ER                    6
                 (freighters only)           For all of our new aircraft, we collect detailed data on aircraft
     0.230            (L/FTK)                                                                                          B777-200LR                   10
                                             weight and airframe/engine performance when they are delivered
                                                                                                                       B777-300                     12
     0.220                                   from the manufacturer, as well as through performance flight tests.
                                                                                                                       B777-300ER                   93            6             58
                                             This data allows more accurate uplift of the appropriate amount
     0.210                                                                                                             B777-8X/9X			                                            150
                                             of fuel for a flight.
     0.200
                                                                                                                       Total Passenger              205           18            301
                                                                                                                       B777-200LRF	                 10            2
                                             Partnerships for shorter, more efficient flight paths
     0.190                                                                                                             B747-400ERF (on wet lease)    2
                                             Aircraft are rarely able to fly wherever our pilots want; they are
     0.180                                                                                                             Total Cargo                  12            2
                                             usually restricted to specially defined routes, similar to highways
                                                                                                                       A319 ACJ                      1            1
     0.170                                   in the sky. These routes are not always the most direct path to the
                                                                                                                       Total Executive Charter       1            1
             2011-12

                       2012-13

                                  2013-14

                                             destination, and they don’t always allow our aircraft to take best
                                                                                                                       Total                        218           21            301
                                             advantage of tailwinds or avoid strong headwinds.

22 | ENVIRONMENTAL REPORT 2013-14
In December 2013, Emirates and Australia’s air navigation                Emirates also worked closely with the Japanese Civil Aviation
service provider Airservices Australia marked a milestone in our         Bureau to become the first non-Japanese airline to land using an
partnership with the tenth anniversary of the FlexTracks programme       RNP-AR approach at Haneda Airport, Tokyo, in February 2014.
for flights between Dubai and Australia. FlexTracks enables new          The reduced distance flown enables savings of at least 80 kg of
routes across the Indian Ocean and Australia to be defined each day,     CO2 per flight when the approach is used, or more than 10 tonnes
so that our pilots can take best advantage of shifting winds. Over       a year. The flight path takes the aircraft mainly over water rather
the 12 months to December 2013, FlexTracks saved over                    than the city, which helps to reduce the noise footprint over
3,800 tonnes of fuel on Emirates’ daily flights to Adelaide, Brisbane,   populated areas.                                                                 Operational fuel efficiency factor
Melbourne, Perth and Sydney, and reduced CO2 emissions by                                                                                                              (TK/L)
                                                                                                                                                      17.80
more than 12,000 tonnes.                                                 Aircraft operating techniques
                                                                                                                                                      17.75
                                                                         Emirates’ pilots use a variety of procedures to help save fuel and
                                                                                                                                                      17.70
In October 2013, the FlexTracks concept was extended across the          reduce emissions where it is safe and practicable to do so. One
                                                                                                                                                      17.65
Indian Ocean with the support of countries including Australia, India,   example is idle reverse thrust: when landing on a dry runway, the
                                                                                                                                                      17.60
the Maldives, the Seychelles, South Africa and Sri Lanka in the          pilot sets the thrust reversers at idle instead of selecting full reverse
Indian Ocean Strategic Partnership to Reduce Emissions (INSPIRE)                                                                                      17.55
                                                                         thrust. This technique saved 4,129 tonnes of fuel in 2013-14,
programme. Together, they created the Arabian Sea/Indian Ocean           equivalent to 13,006 tonnes of CO2. Another technique is shutting            17.50

User Preferred Route geographic zone (ASIO-Z) covering the               down one engine while taxiing. This saved 1,947 tonnes of fuel               17.45

                                                                                                                                                               2011-12

                                                                                                                                                                         2012-13

                                                                                                                                                                                      2013-14
majority of the Indian Ocean and part of the Arabian Sea.                over the year, or 6,133 tonnes of CO2.

As a demonstration of the benefits of ASIO-Z and INSPIRE, Emirates       Fuel jettison events
again partnered with Airservices Australia to fly a FlexTrack route      In an in-flight emergency situation, it may be necessary to jettison
                                                                                                                                                              Combined fuel efficiency
across the Indian Ocean, then used RNP-AR to conduct a continuous        fuel to lower the aircraft weight to ensure a safe landing. The most                        (L/TK)
descent ‘Smart Tracking’ approach into Brisbane on 1 September           common reasons for fuel jettison events are medical emergencies             0.3115
2013. The flight then continued to Auckland, New Zealand, to             and technical issues. A total of 14 fuel jettison events were reported      0.3110
highlight the benefits of the Asia and South Pacific Initiative to       in 2013-14. Fuel was jettisoned for medical reasons on eight                0.3105
Reduce Emissions (ASPIRE) programme, which Emirates joined               occasions, and for technical reasons on six occasions. The total
                                                                                                                                                     0.3100
in 2013.                                                                 amount of fuel jettisoned was recorded as 358.5 tonnes.

                            4,129
                                                                                                                                                     0.3095
                                                                                                                                                     0.3090
                                                                         Fuel Jettison Events                 2013-14
                                                                         Technical Reasons                        6                                  0.3085

                                                                         Medical Reasons                          8                                  0.3080
                                                                         Environmental Reasons                    0                                  0.3075

                                                                                                                                                               2011-12

                                                                                                                                                                            2012-13

                                                                                                                                                                                           2013-14
                                          TONNES OF FUEL SAVED           Total Events                            14
                          USING IDLE REVERESE THRUST TECHNIQUE           Jettisoned Fuel (tonnes)               358.5

                                                                                                                                                              ENVIRONMENTAL REPORT 2013-14 | 23
24 | ENVIRONMENTAL REPORT 2013-14
ENGINE EMISSIONS
Aircraft engines produce several environmentally-significant               Local air quality emissions
by-products from the combustion of jet fuel. We report here on             Some types of engine emissions are a concern for their potential                       CO2 emissions from
carbon dioxide (CO2), oxides of nitrogen (NOx), carbon monoxide                                                                                                   aircraft operations
                                                                           impact on air quality at ground level in the vicinity of an airport.
                                                                                                                                                                        (tonnes)
(CO), and unburnt hydrocarbons (UHCs).                                     The most significant of these emissions – NOx, UHCs, CO and            30,000,000
                                                                           smoke – are regulated by ICAO Standards in Annex 16 Volume II.
                                                                                                                                                  25,000,000
Carbon dioxide                                                             All of Emirates’ aircraft are fully compliant with these Standards.
Carbon dioxide emissions are directly related to jet fuel                                                                                         20,000,000
consumption. Each kilogram of jet fuel burned in an engine                 In the following sections, we report on the emissions of NOx, UHCs
                                                                                                                                                  15,000,000
produces 3.15 kilograms of CO2, so trends in CO2 emissions                 and CO below 3,000 feet using ICAO’s landing/take-off (LTO) cycle.
directly match fuel consumption. In 2013-14, Emirates’ CO2                 This layer of the atmosphere nearest the ground is considered to       10,000,000
emissions from jet fuel consumption totalled 25,646,474 tonnes,            be the most relevant for emissions affecting local air quality.
                                                                                                                                                   5,000,000
up 14.3% compared with the previous financial year in line with
the increase in fuel consumption.                                          Oxides of nitrogen
                                                                                                                                                          0

                                                                                                                                                               2011-12

                                                                                                                                                                          2012-13

                                                                                                                                                                                      2013-14
                                                                           Oxides of nitrogen (NOx) are formed in the high temperature and
Also in line with the values for fuel efficiency, our CO2 emissions        pressure conditions in the engine combustion chamber, and are
efficiency for passenger transport improved slightly to 100.3 g            usually emitted at higher rates during take-off and climb.
CO2/passenger km. The CO2 emissions efficiency for cargo                   An international Standard for NOx was first adopted in 1981 and
carried on our freighter fleet improved 8.2% to 469.2 g CO2/               included in ICAO Annex 16 Volume II. ICAO subsequently agreed
                                                                                                                                                               Passenger CO2 efficiency
freight tonne km, while the emissions efficiency for total tonne           higher levels of stringency on four occasions, most recently in
                                                                                                                                                                   (g CO2 / 100PK)
kilometres improved 0.4% to 0.764 kg CO2/tonne km. The                     2011. The latest NOx Standard (CAEP/8) applies to new engines              102.0
discussion on fuel efficiency in the previous section outlines the         certificated from 1 January 2014, and is not yet applicable to
initiatives we have taken to improve our performance in this area.         Emirates’ engines. However, all of our engines fall under and fully        101.5
At present, there is no international standard for aircraft fuel           comply with the previous stringency levels (CAEP/6).
efficiency or CO2 emissions efficiency. ICAO is currently                                                                                             101.0
developing an aircraft CO2 emissions Standard to apply to                  Emirates’ NOx emissions below 3,000 feet increased 14.8% to
aircraft designs in the future, and Emirates has been contributing         10,552 tonnes in the year 2013-14, in line with growth in the fleet        100.5
to this work through the UAE delegation to the Committee                   and network. The average fleet margin below the ICAO CAEP/6
on Aviation Environmental Protection (CAEP).                               limits improved from -8.19% to -8.69%.                                     100.0

Emirates’ fleet carbon dioxide emissions efficiency
                                                                                                                                                       99.5

                                                                                                                                                               2011-12

                                                                                                                                                                            2012-13

                                                                                                                                                                                          2013-14
Metric                                          Unit             2013-14              2012-13              % change
Passenger CO2 efficiency                        g CO2 / 100PK	    100.3                100.6                  -0.3
Cargo CO2 efficiency (freighters only)          g CO2 / FTK       469.2                511.2                  -8.2
Overall CO2 efficiency                          g CO2 / TK	       764.0                767.0                  -0.4

                                                                                                                                                         ENVIRONMENTAL REPORT 2013-14 | 25
ENGINE EMISSIONS

                                              Carbon monoxide (CO)
                                              CO is also produced as a result of incomplete combustion,
                                              usually while the aircraft is operating at idle or low thrust settings.
                                              CO production is minimal during most other phases of flight. We
                                              haven’t previously reported CO emissions, but have now added it
                                              to our reporting since it is one of the regulated emissions for
                                              aircraft engines.

                                              Emirates’ CO emissions below 3,000 feet increased 16.9% to
                                              6,394 tonnes in 2013-14, again reflecting the growth in the fleet
                                              and network. The average fleet margin below the ICAO Standard
                                              decreased slightly from -60.68% to -60.11%.

              Passenger CO2 efficiency         Unburnt hydrocarbons (UHCs)
                  (g CO2 / 100PK)             UHCs are produced in engines as a result of incomplete combustion                                  Emissions of NOx                   Fleet margins below regulatory
      102.0
                                              of fuel, typically while the aircraft is operating on the ground at idle                            below 3,000 ft                      limits for NOx*(percentages)
                                              or low thrust settings. Similar to CO, UHC production is minimal                 12,000                (tonnes)                      -7.6
      101.5
                                              during most other phases of flight.                                              10,000                                              -7.8

      101.0                                                                                                                      8,000                                             -8.0
                                              Emirates’ UHC emissions below 3,000 feet increased 17.9% to 665
                                              tonnes in 2013-14, as a result of growth in the fleet and network.                 6,000                                             -8.2
      100.5
                                              The average fleet margin below ICAO Standards decreased slightly
                                                                                                                                 4,000                                             -8.4
                                              from -68.87% to -68.09%. UHC and CO emissions have grown at a
      100.0
                                              higher rate than CO2 emissions because the increase in cruise fuel                 2,000                                             -8.6
                                              efficiency in newer engines has come with a trade-off of higher UHC
       99.5                                                                                                                          0                                             -8.8
                                              and CO emissions during the LTO cycle. However, the margins for

                                                                                                                                                                                             2011-12

                                                                                                                                                                                                        2012-13

                                                                                                                                                                                                                      2013-14
               2011-12

                         2012-13

                                    2013-14

                                                                                                                                           2011-12

                                                                                                                                                       2012-13

                                                                                                                                                                 2013-14
                                              Emirates’ engines are still well below the applicable regulatory
                                              limits for all categories of local air quality emissions.
                                                                                                                                                                                          *ICAO Annex 16 Vol II

                                              Emirates fleet margins below regulatory limits in
                                              percentages (ICAO Annex 16 Volume II)                                      Local air quality emissions below 3,000 feet (landing/take-off cycle) in tonnes
                                              Emission type                      2013-14          2012-13                Emission type                              2013-14               2012-13                 % change
                                              Oxides of nitrogen (NOx)             -8.69           -8.19                 Oxides of nitrogen (NOx)                      10,552              9,194                    14.8
                                              Carbon monoxide (CO)                -60.11          -60.68                 Carbon monoxide (CO)                              6,394           5,471                    16.9
                                              Unburnt hydrocarbons (UHCs)         -68.09          -68.87                 Unburnt hydrocarbons (UHCs)                       665              564                     17.9

26 | ENVIRONMENTAL REPORT 2013-14
12,000     TONNES OF C02 SAVED
 USING FLEXTRACKS TO AUSTRALIA

      ENVIRONMENTAL REPORT 2013-14 | 27
AIRCRAFT NOISE
                                              Noise is produced by all aircraft, both by the engines and by            Emirates assesses its noise performance by calculating a Noise
                Noise efficiency factor
                                              the aircraft itself as it passes through the air. Airlines can reduce    Efficiency Factor. This factor describes the noise footprint on takeoff
                     for take-off             the impact of noise on communities around airports by selecting          and landing which is produced when transporting a certain load
        2.56        (dBkm2 / TK)              quieter aircraft designs, and by using flight procedures that avoid      a given distance – the smaller the number, the lower the noise
        2.54                                  noise-sensitive areas and reduce the noise profile on the ground.        footprint. Looking at noise from the point of view of efficiency
        2.52                                                                                                           makes sense: noise in many respects is wasted energy.
        2.50
                                              All of Emirates’ aircraft meet or exceed ICAO Chapter 4 noise
                                              standards, which are the most stringent ICAO Standards for aircraft      Our noise efficiency factor for take-off was 2.45 dBkm2/tonne km
        2.48
                                              currently in operation. As Emirates has progressively invested in        for the 2013-14 reporting year, an improvement of 15% compared
        2.46                                  quieter aircraft, the fleet’s margin below ICAO Chapter 4 limits has     with 2012-13. The factor for landing was 0.62 dBkm2/tonne km for
        2.44                                  continued to improve, reaching 9.66 EPNdB below the limit in             the current year, down 10% compared with the previous year. The
        2.42                                  2013-14. (Note: these metrics exclude wet-leased freighters.)            improvements can be attributed to more flights operated by the
        2.40                                                                                                           quietest aircraft in our fleet, including the A380, B777-300ER and
                                              Our flagship Airbus A380 in particular is recognised as one of the       B777-200LR, and fewer flights operated by the noisiest aircraft.
                2011-12

                          2012-13

                                    2013-14

                                              quietest large airliners in operation today. The aircraft incorporates
                                              a range of technologies to reduce its noise footprint, and it meets
                                              stringent Heathrow Airport noise levels of Quota Count 2 for
                                              departures and Quota Count 0.5 for arrivals. Emirates has performed
                Noise efficiency factor                                                                                    Fleet margins below ICAO
                                              well in the London Heathrow Fly Quiet Programme as a result of             Chapter 4 limits (percentages)
                     for landing
        0.72        (dBkm2 / TK)              its selection of aircraft and consistent use of noise abatement          -8.4

        0.70                                  procedures. The airline was ranked 4th overall in the second             -8.6
                                              quarterly Fly Quiet report (covering the fourth quarter of 2013),
        0.68                                                                                                           -8.8
                                              up from 6th place in the inaugural report.
        0.66
                                                                                                                       -9.0
        0.64
                                                                                                                       -9.2
        0.62
                                                                                                                       -9.4
        0.60
        0.58                                                                                                           -9.6

        0.56                                                                                                           -9.8

                                                                                                                               2011-12

                                                                                                                                         2012-13

                                                                                                                                                   2013-14
                2011-12

                          2012-13

                                    2013-14

28 | ENVIRONMENTAL REPORT 2013-14
100%
9.66%
AIRCRAFT COMPLIANT WITH CHAPTER 4 STANDARDS

FLEET MARGIN BELOW ICAO CHAPTER 4 LIMITS

                                              ENVIRONMENTAL REPORT 2013-14 | 29
30 | ENVIRONMENTAL REPORT 2013-14
GROUND OPERATIONS
The Emirates Group has substantial ground-based operations in                            Ground Vehicles and Equipment
Dubai and in many countries around the world, and efforts are                            The Emirates Group maintains a large fleet of ground vehicles and
made across the Group to manage their environmental impacts.                             equipment to support its operations, including baggage and cargo
This section covers the use of ground vehicles and equipment and                         handling, passenger and staff transport, and catering vehicles. In
associated emissions, electricity, water, and management of                              2013-14, the Group had 4,680 vehicles, 84% of which were located
materials and waste.                                                                     in Dubai. This is close to the number of 4,688 vehicles in the
                                                                                         previous year. Fuel consumption in the ground equipment fleet rose
Several significant developments took place during the year, which                       13.1% in Dubai and 14.4% worldwide. Diesel formed the largest
have affected our resource consumption, emissions and waste                              proportion of fuel consumed, at 70.3% of total fuel.
production from ground operations:

•     The new Concourse A at Dubai International Airport’s Terminal 3
                                                                                                                                                                       Worldwide fuel consumption from

                                                                                        645
      completed its first full year of operations. Purpose-built for the                                                                                               ground vehicle operations (litres)

      A380, the 645 metre long concourse opened in January 2013,                                                                                              50,000,000
      and can handle 15 million passengers a year.
                                                                                                                                                              40,000,000
•     The average number of employees in Emirates Airline increased
      by 3,404 (8.9%), with most of the growth coming from cabin
                                                                                                                                                              30,000,000
      crew as a result of adding a net 18 passenger aircraft to the fleet.

                                                                                        15
                                                                                         METRE LONG CONCOURSE CAN HANDLE
•     The Emirates Engineering Centre occupied the first phase of a                                                                                           20,000,000
      new 40,000 m2 maintenance hangar development.
                                                                                                                                                              10,000,000
•     dnata began providing ground handling services to passenger
      flights at Al Maktoum International Airport at Dubai World
                                                                                                                                                                      0
      Central (DWC). The new airport received its first passenger flight

                                                                                                                                                                               2011-12

                                                                                                                                                                                            2012-13

                                                                                                                                                                                                           2013-14
                                                                                         MILLION PASSENGERS A YEAR
      on 27 October 2013.

                                                                                                                                                                           Petrol consumption         Diesel consumption
Fuel consumption from ground vehicle operations
Metric                                         Unit                            2013-14                2012-13   1                % change
Diesel consumption (worldwide)                 litres                         31,766,294              29,047,300                   9.4
Petrol consumption (worldwide)                 litres                         13,451,474              10,468,623                   28.5
Total fuel consumption (worldwide)             litres                         45,217,768              39,515,923                   14.4
Total fuel consumption (Dubai)                 litres                         42,249,461              37,344,388                   13.1
Fuel consumption per head of staff (Dubai)     litres/head/day                   1.97                    2.37                     -16.9

1   Note: The figure for diesel consumption in 2012-13 has been revised since publication of the 2012-13 Environmental Report.

                                                                                                                                                                            ENVIRONMENTAL REPORT 2013-14 | 31
8,000
                                    The Group continues to look proactively for ways to use its ground        		 A FLEET OF BUSES TRANSPORTS OVER
                                    equipment and vehicles more efficiently. In February 2014, the
                                    Central Services department won awards for Mobility Management
                                    and Environment Conservation at the Dubai Awards for Sustainable
                                    Transport for their achievements in overhauling the staff
                                    transportation service. Every day in Dubai, a fleet of buses transports                          EMIRATES GROUP STAFF
                                    over 8,000 Emirates Group staff between their accommodation and                    BETWEEN THEIR ACCOMMODATION AND
                                    their workplace.                                                                                     THEIR WORKPLACE

                                                                                                                       2,500
                                    Through the project, the department was able to increase the              		                    CO2 EMISSIONS REDUCED BY
                                    number of staff carried on the service from 7,580 to 8,500, while
                                    reducing the distance driven by 9%, cutting the number of buses
                                    used to 67 from 140, and reducing CO2 emissions by an estimated
                                    2,500 tonnes a year. Importantly for the users of the service,
                                    on-time performance exceeded 97.5% by the end of the project.
                                                                                                                                              TONNES A YEAR

                                    Other fuel- and emissions-savings initiatives completed during the
                                                                                                                Emirates Group ground vehicles
                                    year included:
                                                                                                                Business Unit                       2013-14
                                    •   Introducing 2.8 litre petrol engine buses to replace 4.2 litre          Arabian Adventures                     108
                                        diesel buses for airside crew transfers, reducing emissions by          Central Services                      1,160
                                        70 g CO2 / km.                                                          DDCR                                    10

                                    •   Replacing 2.5 litre vehicles with more efficient 2.0 litre vehicles     dnata Airport Operations              1,684

                                        in the chauffeur drive and crew transport fleet, saving                 dnata Cargo                            190

                                        37 g CO2 / km.                                                          EKFC                                   299
                                                                                                                Emirates Engineering                   350
                                    •   More efficient planning and use of existing vehicles, reducing
                                                                                                                SkyCargo                               122
                                        the number of empty trips.
                                                                                                                Sub-total (Dubai)                     3,923
                                                                                                                Outstations                            103
                                                                                                                Alpha Catering                         654
                                                                                                                Sub-total (ex-Dubai)                   757
                                                                                                                Total Vehicles                        4,680

32 | ENVIRONMENTAL REPORT 2013-14
ENVIRONMENTAL REPORT 2013-14 | 33
34 | ENVIRONMENTAL REPORT 2013-14
ELECTRICITY AND WATER
The Group’s electricity consumption in Dubai increased 16%               Group companies have also been looking at ways to better
between 2012-13 and 2013-14, and water consumption grew 19%.             manage wastewater in sensitive environments. Gulf Ventures is an
The increases were largely driven by the opening of Concourse A          award-winning destination management company, and operates                         Water consumption
                                                                                                                                                               (megalitres)
at Dubai International Airport and the growth in staff numbers to        its own camp for desert tours outside the city of Dubai.             18,000
service the expanding network.                                                                                                                16,000
                                                                         The camp is located above an important freshwater aquifer, so        14,000
dnata’s Aircraft Appearances team, who are responsible for               waste water should be properly treated to prevent contamination      12,000
washing the exteriors of Emirates’ aircraft fleet, have been focused     of the groundwater. In 2013, the company installed a fully           10,000
on minimising water use. Keeping an aircraft clean is important not      self-contained Australian-made waste water treatment system
                                                                                                                                               8,000
just for its appearance, but also to avoid additional fuel burn caused   entirely powered by solar panels, making it ideal for the
                                                                                                                                               6,000
by the aerodynamic drag that a dirty aircraft skin creates. Washing      remote location.
                                                                                                                                               4,000
a wide-body airliner can potentially consume a lot of water, but
                                                                                                                                               2,000

                                                                          333,500
dnata has established baselines and targets for the amount of water
used to clean each aircraft type, which gives a strong incentive for                                                                               0

                                                                                                                                                        2011-12

                                                                                                                                                                          2012-13

                                                                                                                                                                                         2013-14
cleaning crews to manage water consumption.

                                                                                                                                                                  Worldwide ML          Dubai ML
dnata saved over 333,500 litres of water compared with the baseline
over the year, representing both financial savings on utilty bills and
reduced environmental impact.                                              LITRES OF WATER SAVED
                                                                                                                                                        Electricity consumption
                                                                                                                                                                  (MWh)
                                                                                                                                            2,500,000

Electricity consumption
                                                                                                                                            2,000,000
Scope                                  Unit                  2013-14              2012-13               % change
Dubai                                  MWh                  1,130,319             974,587                 16.0                              1,500,000
Worldwide                              MWh                  1,185,721            1,040,177                14.0
Per head of staff (Dubai)              kWh/head/day           52.6                  51.4                  2.3                               1,000,000

Water consumption                                                                                                                            500,000

Scope                                  Unit                  2013-14              2012-13               % change
                                                                                                                                                   0
Dubai                                  ML                     7,765                6,520                  19.1

                                                                                                                                                        2011-12

                                                                                                                                                                        2012-13

                                                                                                                                                                                      2013-14
Worldwide                              ML                     8,221                7,338                  12.0
Per head of staff (Dubai)              litres/head/day        361.3                344.0                  5.0
                                                                                                                                                         Worldwide MWh              Dubai MWh

                                                                                                                                                ENVIRONMENTAL REPORT 2013-14 | 35
MATERIALS AND WASTE
                                                 Reflecting the growth in the Group’s operations, total waste                 Materials recycled in tonnes (all Emirates Group sites) 1
                                                 generated increased 16.8% in Dubai, and 25.0% worldwide. The                 Material recycled                                                            2013-14
                                                 Group continues to implement a wide range of recycling programmes            Paper and cardboard                                                           5,506.9
                                                 to capture as many waste streams as possible. The total quantity             Unspecified recycling                                                         1,134.6
                  Waste generation               of waste diverted from landfill for recycling totalled 7,555.2 tonnes,       Glass                                                                          324.6
                      (tonnes)
 450,000                                         compared with 6,212.7 tonnes 1 the previous year.                            Plastic - all types including plastic bottles and polycarbonate                280.6
 400,000                                                                                                                      IT and e-waste                                                                  82.2

 350,000                                         Waste reduction and recycling initiatives range from e-waste                 Cooking oil                                                                     56.2

 300,000                                         collection, through recycling of newspapers recovered from aircraft          Food                                                                            49.5

 250,000                                         cabins, to promotion of e-freight – removing the paperwork from              Wood                                                                            47.2

 200,000                                         international freight.                                                       Aluminium - foil, cans, aviation grade 2017A alloy                              39.8
                                                                                                                              Steel - scrap and cans                                                          30.6
 150,000
 100,000
                                                 At Dubai International Airport, dnata’s Aircraft Appearances cleaning        Cartridges                                                                        3.0
                                                 crews collect newspapers, expired inflight magazines and cardboard           Total (tonnes)                                                               7,555.2
  50,000
                                                 cartons for recycling from Emirates aircraft cabins. In 2013-14, dnata
       0
                                                 collected 1,756 tonnes of paper products for recycling from Emirates
                                                                                                                              1   Note: The figure for recycling in 2012-13 has been revised since publication of
            2011-12

                          2012-13

                                       2013-14

                                                 aircraft at Dubai, compared with 1,669 tonnes in 2012-13.                    the 2012-13 Environmental Report.

           Worldwide                Dubai
                                                 Other initiatives are aimed at reducing or preventing waste in the           at the customer airlines, resulting in both additional use of paper and
                                                 first place, while at the same time enhancing service for customers.         duplication of work. They set up a team to solve the problem, and
                       Recycling
                        (tonnes)                 dnata’s Special Handling Services Unit handles special requests for          they recommended an IT-based solution so that airlines could easily
   8,000                                         customer airlines, such as providing wheelchair assistance for               access the information. This considerably sped up the processing time,
   7,000                                         passengers. The unit discovered that the service charge notes that           improved customer satisfaction, and saved 270,000 A4 sheets – about
   6,000                                         document the request were being re-printed for multiple reasons              1.3 tonnes – of paper a year.
   5,000
   4,000
                                                 Waste generation
   3,000                                         Scope                                  Unit                        2013-14                                  2012-13                             % change
   2,000                                         Dubai                                  tonnes                      188,231                                  161,137                                16.8
   1,000                                         Worldwide                              tonnes                      210,376                                  168,236                                25.0
                                                 Per head of staff (Dubai)              kg/head/day                     8.8                                    8.5                                  3.5
       0
            2011-12

                          2012-13

                                       2013-14

36 | ENVIRONMENTAL REPORT 2013-14
7,555.2
Using processes that were developed at the beginning of
commercial air cargo, some international shipments can require as
many as 30 different paper documents. Eliminating the paper from
air freight reduces the need to handle and store physical documents,
minimises data capture needs, and saves on the costs of paper

                                                                          1,756
                                                                           TONNES OF WASTE DIVERTED FROM LANDFILL
resources and of transporting the documents. Emirates along with
the aviation industry and IATA are now spearheading a global push
to introduce e-freight worldwide. Emirates SkyCargo flew the world’s
first paperless freighter flight in 2011. In the first quarter of 2014,
Emirates was the airline with the greatest use of electronic air
waybills (e-AWBs) by volume.
                                                                           TONNES OF PAPER PRODUCTS RECYCLED
                                                                           FROM EMIRATES AIRCRAFT

                                                                                                                    ENVIRONMENTAL REPORT 2013-14 | 37
38 | ENVIRONMENTAL REPORT 2013-14
GROUP CARBON DIOXIDE EMISSIONS
In 2013-14, total Emirates Group emissions considered within the scope of this report reached
26,919,225 tonnes of carbon dioxide equivalent, up 14.3% compared with the previous year
consistent with the overall growth of the business.

By far the largest proportion of the Emirates Group’s emissions come from the consumption of
jet fuel in airline flight operations. 95.3% of emissions were generated by flight operations and the
consumption of jet fuel, while ground operations accounted for 4.7% of emissions.

95.3%
                                                         Carbon dioxide emissions from worldwide ground operations in tonnes, by source
                                                                                                                                                                                                Emirates Group total
                                                         Source                                              2013-14                  2012-13 1                 % change
                                                                                                                                                                                              carbon dioxide emissions
                                                         Ground vehicles and equipment                       115,900                   101,722                    13.9        30,000,000              (tonnes)
                                                         Electricity                                         830,005                   728,124                    14.0
                                                                                                                                                                              25,000,000
                                                         Water                                               116,470                   97,800                     19.1

 4.7%
                       EMISSIONS FROM FLIGHT             Waste to landfill or incineration                   210,376                   168,236                    25.1        20,000,000

                                                         TOTAL                                              1,272,751                 1,095,882                   16.1        15,000,000

                                                                                                                                                                              10,000,000

                                                         Emirates Group total carbon dioxide emissions in tonnes                                                               5,000,000
                                                         Source                                              2013-14                  2012-13 1                 % change
                     EMISSIONS FROM GROUND                                                                                                                                            0
                                                         Flight operations                                  25,646,474               22,444,429                   14.3

                                                                                                                                                                                                2011-12

                                                                                                                                                                                                               2012-13

                                                                                                                                                                                                                                2013-14
                                                         Ground operations (worldwide)                      1,272,751                 1,095,882                   16.1
                                                         TOTAL                                              26,919,225                23,540,311                  14.4
                                                                                                                                                                                           Ground operations             Flight operations
                                                                                                                                                                                           (worldwide)

Emirates Group carbon dioxide emissions in tonnes, by scope
                                                               Dubai (includes CO2 emissions from flight operations)                               Worldwide
Source                                                             2013-14           2012-13 1         % change                   2013-14          2012-13 1       % change
Scope 1: Aviation fuel, diesel, petrol and LPG consumption        25,754,655        22,540,474           14.2                    25,762,374        22,546,151        14.3
Scope 2: Electricity and water consumption                         907,483            780,011            16.3                     946,475           825,924          12.7
Scope 3: Waste to landfill or incineration                         188,231            161,137            16.8                     210,376           168,236          25.1
TOTAL                                                             26,850,369        23,481,622            14.3                   26,919,225        23,540,311        14.3

1   Note: The figure for diesel consumption in 2012-13 has been revised since publication of the 2012-13 Environmental Report.

                                                                                                                                                                                ENVIRONMENTAL REPORT 2013-14 | 39
BIODIVERSITY AND CONSERVATION
                                    Unique plants, animals and landscapes are features of our home            Habitat improvements have continued in cooperation with the
                                    base of Dubai as well as the various countries that we operate in         Dubai Engineer’s Office. A total of 15,000 indigenous ghaf trees
                                    worldwide. Emirates has supported efforts to protect natural              were planted across the DDCR, which added to the 9,830 trees
                                    heritage by making large contributions to key conservation                planted in 2012. Solar powered pumps were installed to irrigate the
                                    projects in Dubai and Australia.                                          young trees and provide water for wildlife. Ghaf trees are extremely
                                                                                                              hardy, growing in areas with less than 75 mm annual rainfall and
                                    Dubai Desert Conservation Reserve                                         temperatures up to 50 degrees Celsius, their roots penetrating as far
                                    Emirates helped to set up the 225 km2 Dubai Desert Conservation           as 30m below ground to seek out groundwater. The trees provide
                                    Reserve in 2003. The Group continues to fund the operations of            valuable habitat for animals but they are vulnerable to browsing
                                    the Reserve, including ecological research which is delivering some       and environmental degradation.
                                    valuable results. Key research activities in the past year have focused
                                    on vegetation monitoring, assessing the reserve’s carrying capacity       The reserve also operates an annual volunteer programme
                                    for herbivores, and surveying populations of arthropods (such as          conducted by Biosphere Expeditions. The volunteers have helped
                                    insects, spiders and scorpions), rodents and red foxes.                   survey for Gordon’s wildcat; although no wildcats were successfully
                                                                                                              found during the year, they did capture a rare sand fox, which
                                    During the year, the Reserve conducted a release programme                helped to generate some important data. The volunteers also
                                    for the culturally important but endangered houbara bustard in            monitored the health of the iconic Arabian oryx population.

                                                                                                                               15,000
                                    conjunction with the Ruler’s Office and the National Avian Research
                                    Centre. Five hundred birds were released on 15 April 2013 and
                                    another 500 on 17 and 18 February 2014. In March 2014, the first
                                    chicks were seen, confirming their ability to breed in the wild in
                                    the reserve.

                                                                                                                                                             INDIGENOUS GHAF

                                                                                                                                1,000
                                                                                                                                                                TREES PLANTED

                                                                                                                                                           HOUBARA BUSTARDS
                                                                                                                                                       RELEASED INTO THE WILD

40 | ENVIRONMENTAL REPORT 2013-14
ENVIRONMENTAL REPORT 2013-14 | 41
42 | ENVIRONMENTAL REPORT 2013-14
Emirates Wolgan Valley Resort and Spa
Emirates Wolgan Valley Resort and Spa opened in New South Wales,
Australia, in 2009 in a setting of 1,600 hectares of wilderness. The
resort was built on the philosophy of complete integration with its
environment, and has invested strongly in restoring the native
vegetation and wildlife of the valley. It was one of the first luxury
resorts in the world to receive an internationally-recognised carbon
neutral certification from New Zealand-based CarboNZero, and
re-certification was initiated during the 2013-14 financial year.

The resort’s commitment to providing a high quality visitor
experience with strong sustainability and conservation values
helped it win the Sustainability award at the 2013 Travel + Leisure
Global Vision Awards, as well as taking the award for the best
Environmental Programme at the 2013 Hotel Management (HM)
Awards. In addition, the resort took the award for the Top Hotel
in Australia in the 2014 TripAdvisor Travellers’ Choice Awards.

                                                                          2,000
Habitat restoration is an ongoing priority. In the past year, guests                                                                          The resort took
of the resort have contributed to improving the valley environment                                                                            the award for the
                                                                                                                                              Top Hotel in
by planting some 2,000 native trees and shrubs along the Wolgan
                                                                                                                                              Australia in the 2014
River, which will provide a wider corridor for wildlife to move through                                                                       TripAdvisor Travellers’
the valley and help to stabilise the river banks.                                                                                             Choice Awards.
                                                                                     NATIVE TREES AND SHRUBS
                                                                             PLANTED ALONG THE WOLGAN RIVER
The efforts put into restoration are already paying dividends for
the valley’s wildlife. In one of the most significant conservation
related events in the resort’s history, a guest photographed a rare       Emirates Wolgan Valley Resort and Spa has a close association
spotted-tail quoll outside her suite in January 2014. About the size      with the University of Western Sydney, along with several other
of a domestic cat, the spotted-tail quoll is mainland Australia’s         research and education institutions. Students from the University
largest carnivorous marsupial. The animals are becoming                   of Western Sydney launched a number of new research projects
increasingly rare because of habitat loss and competition from            during 2013, which will help to improve understanding of the
introduced predators such as feral cats and red foxes. The resort         valley’s wombats and eastern grey kangaroos. The knowledge
will work on enhancing habitat for the spotted-tail quoll, as well        gained from these projects will in turn assist our conservation
as continuing to monitor for further sightings.                           managers find the best ways to manage these wildlife species.

                                                                                                                                                           ENVIRONMENTAL REPORT 2013-14 | 43
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