Free - Taxi and Limousine Commission (TLC) Glossary of Terms SEPTEMBER 2018 - NYC.gov
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Free
Available online at:
www.nyc.gov/tlcdrivereducation
Taxi and Limousine
Commission (TLC)
Glossary of Terms
SEPTEMBER 2018
Free Free
Available online at:
www.nyc.gov/tlcdrivereducation
11 Revised September 2018
TLC Driver Education ContentTerm Definition
Able to be reached, approached or used by a person with a disability. In the
Accessibility for-hire driving industry, this means that passengers with disabilities are
able to use and have access to for-hire vehicle service. ❷
Free
A program that dispatches wheelchair accessible vehicles (WAVs) to pas-
sengers. This dispatch service is available in all 5 boroughs in New York City
Accessible
and provides service in accessible Boro Taxis (green taxis, Street Hail Liver-
Dispatch
ies) and yellow Taxicabs to passengers with disabilities. For more informa-
tion go to http://www.accessibledispatch.com/
Address Available online at:
The numbers and words that describe the location of a building or place. ❸
www.nyc.gov/tlcdrivereducation
The process of officially deciding who is right in a case, argument or dis-
pute. For issues that have to do with TLC Rules and Regulations, this pro-
Adjudication
cess is usually done in the Office of Administrative Trials and Hearings
(OATH).
A type of defense a driver may give where the driver admits they committed
the violation but their conduct is allowed by TLC rules. For example, an af-
Affirmative
firmative defense to a charge of using an Electronic Communication Device
Defense
while driving could be calling to report an emergency when a driver could
not safely stop to make the report.
App (or A program on a smartphone, tablet or computer that performs a special
Application) function. ❸
to Appear or
Going to court or going in front of a judge.
Appearance
Free
A person who applies for something. A TLC applicant is someone who is ap-
Applicant
plying for, or formally asking for, a license from TLC. ❸
Attendant (or A person who helps or provides care for a person with a disability or other
Assistant or Aide) health care needs, temporary or permanent. ❶
Back seat A seat in the back of the vehicle, usually where passengers sit.
A business that is licensed by the TLC to dispatch certain kinds of vehicles
Base (or For-Hire to transport passengers for-hire. There are different kinds of bases for
Base) different kinds of vehicles. For-Hire Bases can be Black Car Bases, Livery
Bases, and Luxury Limousine Bases.
11 Revised September 2018
TLC Driver Education ContentAn area at an intersection before the crosswalk only for cyclists. Bike boxes
Bike box help other vehicles see cyclists more clearly and they give cyclists a better
position to make a turn.
A lane painted onto the road for bicycles to use only. It is marked with bike
Bike lane (or
symbols. Bike lanes are often next to parking lanes or there can be a space
Bicycle lane)
painted on the road to separate cyclists from traffic. ❹
Free
The area around a vehicle where a driver cannot see, even when looking in
Blind spot
the vehicle’s mirrors. ❸
A borough is a governmental division and area that is part of New York City.
Borough (or Boro) There are five boroughs in New York City: Brooklyn, the Bronx, Manhattan,
Queens and Staten Island.
Braking distance The distance, or space, a vehicle needs from when a driver presses the
(or Stopping brakes until the vehicle can stop completely.
distance)
A piece of equipment that measures how much alcohol is in someone’s blood
Breathalyzer
when they blow into it.
A structure that is built over something, like a river, and connects or joins
Bridge two different things. For example, the Brooklyn Bridge goes over the East
River and connects Manhattan and Brooklyn. ❸
A line painted on the road made up of dashes with space in between that
Free
Broken line means drivers can cross, pass other vehicles or change lanes if it is safe and
it will not be dangerous to other vehicles around the driver.
A large vehicle that carries many passengers along a fixed route during
Bus
certain hours. ❸
Bus lane
Available online at:
A travel lane that only buses may use during certain hours of the day.
Car seat www.nyc.gov/tlcdrivereducation
A special seat for babies and small children that keeps them safe inside a
vehicle. The car seat can be attached to a vehicle’s seat and removed.
Chauffeur A person who drives passengers in a vehicle for hire.
Chauffeur’s A license to drive a vehicle for-hire, for up to fourteen (14) passengers. In
License or DMV New York State, a chauffeur’s license is a Class E driver’s license from the
Class E License Department of Motor Vehicles.
Revised September 2018
TLC Driver Education Content 2A traffic incident where one vehicle hits another vehicle, person, animal or
Collision
property.
To travel to and from a place regularly, usually between a person’s home
to Commute
and their work. ❸
Free
A vehicle licensed by the TLC that seats from nine (9) to twenty (20) passen-
Commuter Van
gers and provides transportation for hire.
Something that is done or given to another person for doing a job or service
or to make up for damage or trouble. For example, an insurance company
Compensation
Available online at:
may compensate you if your vehicle is damaged by someone else and it is
not your fault. ❸
www.nyc.gov/tlcdrivereducation
Compliance Doing what a law, rule, order, or official asks or orders you to do. ❸
A local law in New York City that requires the TLC to immediately suspend
the TLC license of any driver that is issued a summons for a traffic viola-
Cooper’s Law tion or crime related to a crash that caused a serious injury or death. Under
this law, if the driver is found guilty of the traffic violation or crime, the TLC
driver license will be revoked.
When a vehicle hits something or someone hard enough to cause damage,
Crash
destruction, injury, or death. ❸
A plastic card that can pay for things or services with money that a person
Credit card
agrees to pay back later. ❸
Critical Driver’s A program that will suspend or revoke a driver’s license if the driver has
Free
Program too many DMV (Department of Motor Vehicles) points.
Going across the city from one end to another. Usually this refers to going
Crosstown
across Manhattan between the East Side and the West Side.
A path on the road or street that is marked where people can safely cross.
Crosswalk
❸
to Cruise (or To travel in a vehicle with the purpose of looking for a passenger to pick up
Cruising) and take somewhere for hire.
Long sticks that fit under someone’s arm to help them walk. People usually
Crutches
use crutches when they have injured a part of their body.
Curb The edge of a sidewalk.
33 Revised September 2018
TLC Driver Education ContentTravel lanes for buses next to the curb or sidewalk. There are special times
Curbside bus lanes during the day when only buses can use bus lanes. Other times, all vehicles
can use them. ❹
Dashboard The part or panel of the inside of a vehicle that has the controls.
Free
A plastic card that can pay for things or services using money from some-
Debit card
one’s bank account.
A TLC- and DMV-approved course that teaches drivers about defensive driv-
Defensive Driving ing, driving safely and preventing crashes. The Defensive Driving Course
Course may be used to reduce points on a DMV (Department of Motor Vehicles)
license.
A New York State agency that is responsible for identity papers and motor
Department of
vehicle and driver services and registration. The DMV is a state level agency,
Motor Vehicles
unlike the NYC Taxi and Limousine Commission (TLC) and the NYC Depart-
(DMV)
ment of Transportation (DOT).
Department of
Transportation The agency in New York City government that is responsible for movement
(DOT) (or New York and transportation of people and goods in New York City and for the city’s
City Department of transportation infrastructure. ❹
Transportation)
Free
Destination The place where someone is going to or is trying to get to.
Digital wallet (or An electronic payment system that uses an electronic device. It is often used
E-Wallet) with a smartphone. It is an electronic version of a physical wallet.
Direction The way or path on which something is moving or pointing. ❸
Available online at:
A condition, such as an illness or injury, which limits a person’s ability to do
Disability
www.nyc.gov/tlcdrivereducation
certain tasks or activities or makes it more difficult. ❸
Additional penalties the TLC may ask an OATH (Office of Administrative
Discretionary
Trials and Hearings) judge to include when finding a driver guilty. Discre-
Penalty
tionary penalties could be license revocation or suspension and/or a fine.
Sending trip requests from passengers to a driver, sometimes through a
Dispatch
dispatcher.
Revised September 2018
TLC Driver Education Content 4The fee a driver of an accessible vehicle gets for completing a trip from
Dispatch fees or Accessible Dispatch that covers time, distance and tolls from the time a
Deadhead fees driver waited for a passenger and helped the passenger into the vehicle to
the time the driver spent helping a passenger out of the vehicle.
Free
The person who gets trip requests from passengers and communicates them
Dispatcher
to drivers.
Driving while doing something else or paying attention to something. Some
Distracted driving examples are: driving while texting, talking on the phone, looking at some-
thing off the road for a long time.
Available online at:
A class for drivers on the dangers of driving while distracted by a portable
www.nyc.gov/tlcdrivereducation
Distracted Driving
or hands-free electronic device. The course is a minimum of two hours long
and is offered at TLC authorized schools. This course is mandatory for any
Course
TLC-licensed driver found guilty of using a portable or hands-free electronic
device while driving.
Hitting a cyclist with a car door; when a person getting out of a vehicle
Dooring opens the door without looking to see if there are cyclists and causes a
crash with a cyclist.
To make someone pay twice, or make them pay double the amount they
to Double charge have to pay. This can happen sometimes with credit cards and debit cards
when they are entered and the passenger pays twice by accident.
A line painted on the road made up of two solid lines very close to each
other. The lines are solid, so drivers cannot pass vehicles ahead of them or
Double solid line
change lanes. Drivers can only cross the lines to turn left to enter or to leave
a highway.
Free
The main or central area of a city or borough. Downtown Manhattan refers
Downtown
to the southern part of Manhattan. ❸
The person who controls the movement of a vehicle; the person who drives a
Driver
vehicle.
Driver fatigue (or When a driver feels tired or sleepy and his or her driving is affected nega-
fatigued driving) tively. This is a dangerous condition
A driver’s license is an official document (paper) or card that gives someone
the legal right to drive a vehicle. A Department of Motor Vehicles (DMV)
Driver’s license driver’s license gives someone the legal right to drive. This is different from a
TLC Driver’s License, which gives someone the right to drive certain ve-
hicles for hire. ❸
55 Revised September 2018
TLC Driver Education ContentThe act of leaving someone or something in a place after transporting them
to Drop off
from another place.
E-Dispatch A dispatch sent from a Dispatch Service Provider licensed by the TLC.
An electronic hail, or request for transportation, using an E-Hail app on an
Free
E-Hail electronic device. Only yellow Taxicabs or green Boro Taxis (Street Hail Liv-
eries) can get trip requests by E-Hail.
An app, or smartphone application, that allows passengers to electroni-
E-Hail app
cally hail a Taxicab or Street Hail Livery.
A portable or hands-free electronic device that can be used for two-way
communication like making calls and sending text messages or for sending
Electronic
and receiving data, voice or images from the internet or a wireless network.
Communication
An Electronic Communication Device can be used with hands-free or voice
Device
command. It may also play music, audio or video, and have functions that
can distract drivers.
A dangerous or urgent situation that is unexpected and needs immediate
Emergency
action or attention. ❸
to Enforce To apply a rule or law to a person or business. (see Law enforcement)
E-Payment An electronic payment that passengers can make through an E-Hail app.
Free
To no longer be valid after a period a time. For example, a license that is
to Expire
expired is no longer valid and the driver cannot use it.
Expressway A type of highway.
A way to pay for tolls electronically. Tolls are prepaid and every time a
E-ZPass Available online at:
driver passes a toll plaza, it will read the E-ZPass tag inside the vehicle and
charge the owner of the E-ZPass on their credit or debit card.
www.nyc.gov/tlcdrivereducation
When a driver of a vehicle does not prepare to stop for another vehicle or
Failure to Yield pedestrian when they are supposed to; not yielding to someone else who
has the right of way. (see Yield)
The money someone pays to use and ride on a transportation service, such
Fare as Taxis and For-Hire Vehicles, subways, buses, and more. ❸
Revised September 2018
TLC Driver Education Content 6A boat that takes people and goods over water on a determined route as
Ferry part of regular service. For example, the Staten Island Ferry carries people
from Staten Island to Lower Manhattan.
Field of vision (or
Free
The whole area a person can see when their eyes are in one position.
Visual field)
to Fight a ticket (or
To try to show that a ticket is not true, correct or legal.
to Dispute a ticket)
Meeting all of the requirements and qualifications for having a license,
Available online at:
Fit to hold a license including good moral character, honesty, and following TLC rules and all
laws.
www.nyc.gov/tlcdrivereducation
A specific amount of money a passenger will pay for a trip that is fixed be-
Flat rate
fore the trip.
Fleet A business that owns and operates at least 25 Taxicabs with a dispatcher.
A parking lane in between a bicycle lane and a traffic lane. Floating Parking
Floating parking
Lanes help protect cyclists by separating cyclists in the bicycle lane from
lane
moving vehicles. ❹
A type of vehicle licensed by the TLC. For-Hire Vehicles (FHVs) offer pre-
For-Hire Vehicle
arranged transportation from TLC-licensed bases. There are three types of
(FHV)
FHVs: liveries (community cars), black cars, and luxury limousines.
For-Hire Vehicle A garage or curbside area at the airport for For-Hire Vehicle (FHV) drivers
(FHV) pickup area to pick up passengers after they get a dispatch.
Free
For-Hire Vehicle
A parking lot (area) where For-Hire Vehicle (FHV) drivers can wait before
(FHV) staging area
they are contacted to pick up at the airport.
or FHV holding lot
Fraud Lying on purpose for personal gain or financial gain.
Front seat A seat in the front of a vehicle. The driver’s seat is also a front seat.
Garage A place where vehicles are stored when they are not being used.
GPS (Global A technology that uses satellites to show where a person or vehicle is and
Positioning can also give directions on how to get to specific place. Many Electronic
System) Communications Devices have a GPS.
77 Revised September 2018
TLC Driver Education ContentTo make physical changes to a vehicle and give it the equipment it needs to
to Hack up
be used as a Taxicab.
To call out or signal for a Taxicab or Street Hail Livery to stop to pick up a
to Hail
passenger.
The area where Street Hail Liveries (Green Taxis or Boro Taxis) are NOT al-
Free
Hail Exclusionary lowed to pick up passengers hailing on the street. The Hail Exclusionary
Zone Zone is the area in Manhattan south of East 96th Street and West 110th Street
and the New York City airports. (see Hail Zone).
The area where Street Hail Liveries (Green Taxis or Boro Taxis) are allowed
to pick up passengers hailing on the street. The Hail Zone is all of New York
Hail Zone
City EXCEPT below East 96th Street and West 110th Street and the New York
City airports (see Hail Exclusionary Zone).
Harassment The act of bothering or annoying someone in a constant or repeated way. ❸
Special lights on a vehicle that flash on and off to warn or let other drivers
Hazard lights (also
know that the vehicle is in a dangerous situation or that is going to slow
Emergency lights)
down, stop or reverse unexpectedly, or that the vehicle is not moving. ❸
When a person appears before an official. This can sometimes be in court or
in front of a judge. The person then must explain an event that happened, or
Hearing show evidence. For example, a driver with a summons from the TLC will go
to a hearing at OATH (Office of Administrative Trials and Hearings) before
an Administrative Law Judge.
Free
High Occupancy
A traffic lane only for vehicles with passengers during specific hours. These
Vehicle (HOV)
lanes are open to buses and motorcycles as well. Some HOV lanes require at
Lanes (or Diamond
least two people in the vehicle (HOV 2+), others require at least 3 (HOV 3+).
Lane, carpool lane,
❹
2+lane)
Highway
Available online at:
A main road that is designed for vehicles to drive at higher speeds than
smaller roads and streets.
www.nyc.gov/tlcdrivereducation
To make the vehicle’s horn make a loud sound by pressing the horn. Honking
to Honk (a horn)
a horn is used warn other drivers or to get their attention.
Horn (or Vehicle
A device in a vehicle that makes a loud noise when pressed.
horn or Car horn)
A place that has rooms where people can stay, especially if they are travel-
Hotel
ing or visiting a place. ❸
Revised September 2018
TLC Driver Education Content 8Hydroplaning When a vehicle slides on a wet road and a driver cannot control the vehicle.
to Idle or Idling When a vehicle is stopped and the engine is still running.
Free
Driving while you are affected by something so that you cannot drive nor-
Impaired Driving
mally. This may include being under the influence of alcohol or any kind of
or Driving While
drug. The driver may be sleepy, or have a medical condition. (see Intoxi-
Impaired
cated).
Insurance card A card that has information about the vehicle’s insurance.
Available online at:
Intersection
www.nyc.gov/tlcdrivereducation
Where two or more roads meet and cross.
Affected by drugs, alcohol or any substance that leaves someone with less
Intoxicated physical or mental control. Driving While Intoxicated (DWI) is a crime and a
form of Impaired Driving.
In-Vehicle Camera
Cameras inside TLC vehicles for safety and security.
System
Issuing Jurisdiction The city or town that gives licenses to vehicles and drivers.
An area where a system of laws is used. For example, Westchester County is
Jurisdiction
a different jurisdiction than New York City. ❸
A part of a road that shows where vehicles can travel in a single line; it is
Lane
marked by painted lines. ❸
Free
LARS (or
TLC’s License
The TLC’s online system for licensing. The system can be used to apply for
Applications,
a new license or to renew a license. Drivers can also use the system to pay
Renewals &
summonses or any fees and to update personal information.
Summonses
System)
An official group of people who make sure people are following laws. Law
enforcement also investigates crimes and makes arrests. The New York Po-
Law enforcement
lice Department (NYPD) and Taxi and Limousine Commission (TLC) Officers
are examples of law enforcement in New York City.
A sign on the front and back of a vehicle that has a vehicle’s license number,
License plate
which is a series of numbers and letters. ❸
99 Revised September 2018
TLC Driver Education ContentA person or company that has a license given to them by a licensing agen-
Licensee cy. A TLC licensee is someone who has a license from the TLC, like a driver
or a base. ❸
To walk with difficulty or to walk unevenly, usually because someone’s leg
to Limp
or foot is damaged.
Free
Livery (also
A type of For-Hire Vehicle that is part of a community car service.
Community Cars)
to Lock (door, To close something with a lock. The lock keeps it from being opened and
vehicle) usually needs a key to open.
Luggage (or
The bags a person carries when traveling. ❸
suitcase)
Luxury limousine A type of For-Hire Vehicle that works out of a Luxury limousine base.
A penalty that has to be imposed. An OATH judge must impose the penalty
if they decide the driver violated the TLC rule. For example, overcharging
Mandatory Penalty
passengers has a mandatory penalty, meaning that there is a fixed fine or
penalty every time a driver is guilty of doing it.
A license from the TLC that allows a Taxicab to operate as a Medallion Taxi-
Medallion cab for-hire. A medallion is a numbered plate that goes on the outside of a
taxicab.
Free
to Merge To join or combine; when two lanes merge, they become one lane.
The center, or middle part, of an area that is in between the uptown and
Midtown downtown areas. Midtown Manhattan includes neighborhoods like Times
Square and Midtown East.
Minifleet Available online at:
A business that owns and operates two or more Taxicabs. Minifleets often
contract with a fleet to store and dispatch its taxicabs.
www.nyc.gov/tlcdrivereducation
A type of offense, or crime, in the legal system that is less serious than other
Misdemeanor
types of offenses, but still has consequences and penalties.
Areas near intersections where cyclists and turning vehicles merge; spaces
Mixing zone
where cyclists and turning vehicles join together and share the same lane. ❹
Revised September 2018
TLC Driver Education Content 10When a person has limitations in their movement. Mobility disabilities can
Mobility disability be temporary or permanent. Someone with a mobility disability may use a
wheelchair, crutches, a mobility scooter, cane, or a walker, for example. ❷
An electrically powered scooter, which is a type of vehicle for people who
Free
Mobility scooter
have limited movement.
To attach something to something else, or to install or secure something on
to Mount or top of something else. For example, Electronic Communication Devices
Mounted in TLC-licensed vehicles must be mounted in a position that does not allow
them to move.
Available online at:
A type of traffic violation in which a driver does something that is not al-
www.nyc.gov/tlcdrivereducation
Moving violation lowed by traffic laws and rules while the vehicle is moving. An example of a
moving violation is a speeding ticket.
MTA Tax
(Metropolitan A 50-cent tax that passengers pay on trips in a Taxicab or Street Hail Livery
Transit Authority (SHL).
Tax)
This means a vehicle can stop in that space only while loading or unloading
No Parking
merchandise (items that are bought or sold) or passengers.
This means a vehicle can stop in that space only while picking up or drop-
No Standing
ping off passengers.
This means a vehicle cannot stop in that space, unless it is to get away from
No Stopping a traffic problem, or if a police officer or other traffic sign or signal says it is
ok for the vehicle to stop there.
Free
A type of traffic violation in which a driver does something that is not al-
Non-moving
lowed by traffic laws and rules while the vehicle is not moving. An example
Violation
of a non-moving violation is parking in a No Standing zone.
Something or someone that is bothering someone else, causing trouble or
Nuisance
problems. ❸
Not at work, not working at a certain time. Taxicab and Street Hail Livery
Off duty (SHL) drivers let people know they are off duty by pressing the off-duty
code in the Technology System, which turns off the roof light.
1111 Revised September 2018
TLC Driver Education ContentOffice of
Administrative The administrative court in New York City government that makes official
Trials and decisions on cases for several city agencies. If a driver gets a summons
Hearings, New York from the TLC, the driver must go to a hearing at OATH.
City (OATH)
Offset bus lanes or Travel lanes for buses that have one lane in between them and the curb.
Free
Floating bus lanes These lanes are for buses, emergency vehicles, and vehicles turning right. ❹
At work, working at a certain time. Taxicab and Street Hail Livery (SHL) Driv-
On duty
ers let people know they are on duty by turning their roof lights on.
One-way street A street where vehicles and traffic can only move in one direction.
To make someone pay too much money for something, or make them pay
to Overcharge
more than what the item or service costs. ❸
When a driver stops and leaves a vehicle like a car, truck motorcycle, etc. in
to Park
a certain place. A vehicle that is parked is stopped in a certain space.
Parkway A type of highway
A wall or screen that separates the front seat and the driver from the back
Partition
seat and the passengers.
A person who is riding in a vehicle that is not the driver; a person going from
Passenger
one place to another in vehicles like cars, buses, trains, and airplanes. ❸
Free
Passenger time or
The time when a driver is transporting a passenger inside the vehicle.
Live hours
Pedestrian A person who is walking on a sidewalk, crossing the street, etc.
Penalty Available online at:
A punishment or negative action for breaking a rule or law. ❸
www.nyc.gov/tlcdrivereducation
A point that a driver receives on their DMV license or TLC license for break-
Penalty point
ing a traffic or TLC rule or law.
Persistent Violator A program that will suspend or revoke a driver’s license if the driver has too
Program many TLC points.
Persons with a A person with a physical or mental condition that limits a person’s move-
disability or People ments, senses, or activities. This includes a person who uses a wheelchair,
with disabilities crutches, motorized scooter, service animal or other mobility aid. ❷
Revised September 2018
TLC Driver Education Content 12to Pick up Going to get someone or something to take them to another place. ❸
Point Reduction
Course or A course that driver can take to reduce (lower) the number of points a driver
Free
(Persistent Violator has on their TLC license under the Persistent Violator Program.
Refresher Course)
Pothole A large hole in a road.
The area in which Street Hail Liveries are NOT allowed to start a pre-ar-
Pre-Arranged
Exclusionary Zone
Available online at:
ranged trip. The Pre-Arranged Exclusionary Zone is in Manhattan south of
East 96th Street and West 110th Street.
www.nyc.gov/tlcdrivereducation
A trip that a passenger asks for through a base, by telephone, smartphone
Pre-arranged trip
app, website, or other method.
Any kind of documents that show that the vehicle has insurance that is re-
Proof of insurance
quired by the state. Usually it is in the form for an insurance card.
Property Something that is owned by a person or business. ❸
A lane on the street for bikes that is protected from traffic by parked cars or
Protected bike lane
physical barriers. ❹
Public A system of vehicles, like buses and trains, which operates on fixed routes at
transportation regular times on a schedule and that the public uses. ❺
to Pull over When a vehicle moves to the side of the road and stops. ❺
Free
Qualified Driver’s A license from an Issuing Jurisdiction for drivers allowing them to provide
License pre-arranged, for-hire transportation within that jurisdiction.
A license from an Issuing Jurisdiction for vehicles from that jurisdiction
Qualified Vehicle
allowing those vehicles to provide pre-arranged, for-hire transportation
License
within that jurisdiction.
A slope or inclined plane that connects a lower level to a higher level, like
Ramp the bottom of stairs to the top. Passengers with wheelchairs may use ramps
to get into vehicles or enter buildings with steps.
Rate The price or amount that has to be paid that is set to a scale or standard. ❸
1313 Revised September 2018
TLC Driver Education ContentA card from the TLC that has information on the medallion number, the
Rates of Fare (how trip prices are calculated) and other information. Every
Rate card
Taxicab and Street Hail Livery must have a rate card in the vehicle that pas-
sengers can see.
A specific number given for a type of fare rate. For example, “Rate #02 - JFK
Rate code
Airport” is the rate code a driver uses for taking a passenger to JFK Airport.
Free
Rate of Fare How the fare for a trip in a Taxicab or Street Hail Livery (SHL) is calculated.
A mirror that allows a driver to see what is behind or in the back of the ve-
Rearview mirror
hicle. ❸
A paper or record that lists the items or services someone pays for, how
Receipt
much they paid for each, and the total price.
An agreement with certain jurisdictions that allows New York City For-Hire
Vehicles to do pickups or drop offs in an Issuing Jurisdiction for trips that
Reciprocity
start in New York City. Reciprocity or Reciprocal Recognition also means
or Reciprocal
that drivers or vehicles that are licensed by an Issuing Jurisdiction can do
Recognition
pickups or drop offs in New York City for trips that start or end in the Issu-
ing Jurisdiction.
Driving a motor vehicle in a way that is unreasonable and does not allow
Reckless Driving free and proper use of the public highway, or puts other people on the pub-
lic highway in danger. Reckless Driving is a misdemeanor crime.
Free
When a driver does not pick up a passenger for a trip or agree to complete
Refusal
a trip with a passenger.
Regulation An official rule or law that says how something should be done. ❸
to Renew To make a license valid for a longer period of time before it expires.
Available online at:
A person or business who receives a summons from TLC and who must go to
Respondent
www.nyc.gov/tlcdrivereducation
a hearing at OATH (Office of Administrative Trials and Hearings).
Returning something that was lost or stolen or paying someone for damage,
Restitution
trouble etc. ❸
Revoked or To officially cancel a license, like a TLC Driver License or a DMV driver’s
Revocation license.
Revised September 2018
TLC Driver Education Content 14Ride share or
Driving more than one passenger to the same or different destinations
Shared ride or
along a route.
Carpool or Pool
The legal right to move onto or across a road before another person or ve-
Free
Right of Way
hicle.
Right of Way Law A law that makes it a misdemeanor crime if a driver does not yield and kills
(New York City) or injures a person walking in the crosswalk who has the right of way.
Road A hard, flat surface for people and vehicles to travel on. ❸
Available online at:
Angry and aggressive behavior and actions by a driver to intimidate an-
Road rage
www.nyc.gov/tlcdrivereducation
other driver, or make another driver afraid, or to get rid of stress. Road Rage
includes actions like rude gestures or insults, physical threats, or dangerous
driving.
A light that is on the roof of a vehicle that has information about if the driver
Roof light
is on duty or off duty.
Round trip A trip to a place and back from that place.
Route A way to get from one place to another. ❸
When a driver turns his or her head to get a better view of something, like a
Rubbernecking crash. This sometimes slows down the vehicle to be able to see better. This is
a visual distraction and is not safe driving.
Rule A statement that tells you what is allowed and what is not allowed. ❸
Free
To keep driving through an intersection when the traffic light has a red light
to Run a red light
that tells vehicles to stop.
A time of day in the morning or late afternoon/evening when many people
Rush hour are moving and traveling on roads, buses and trains to get to work or home
from work. ❸
Safety and
Inspecting, or checking, a vehicle to make sure it follows safety and environ-
Emissions
mental rules.
Inspection
A strap or belt that holds a person in a seat that helps protect them during
Seat belt
crashes and keep them safe. ❸
1515 Revised September 2018
TLC Driver Education ContentSerious Crash A crash that causes a person to die or be seriously hurt.
A guide dog, signal dog or any other animal that is trained to do work or
Service animal
tasks for people with disabilities. ❼
Buying, selling, hiding, keeping, receiving or transporting a person to make
Sex trafficking
money from that person doing sexual acts.
Free
Sex Trafficking A training course required by TLC rules explaining sex trafficking and the
Awareness Training laws that apply to all TLC drivers.
Sexual harassment Unwanted verbal or physical behavior of a sexual nature. ❸
Lanes that cyclists and vehicles must share, or use together. They are
Shared lane
marked by “sharrows” and signs. ❹
A symbol or marking painted onto a street that means cyclists and vehicles
Sharrow
must share the lane.
Shift (or Work The scheduled time that a person works. For example, drivers may have day
shift) shifts or night shifts. ❸
A type of dispatch ticket given to Taxicab drivers at airports for trips that
Short haul ticket are not very far from the airport. The Port Authority decides which areas are
“short hauls” from the airport.
Free
Shoulder (part of a The outside edge of a road that is not used for travel, and is used for emer-
road) gency stops. ❸
A small street that connects to a main road and often ends at the main
Side street
road. ❸
The path (usually concrete) next to the road or street that is for people to
Sidewalk Available online at:
walk on. ❸
www.nyc.gov/tlcdrivereducation
A cell phone (mobile phone) that has functions like a computer, such as us-
Smartphone
ing the internet and applications (apps).
Soliciting passengers means to ask people if they want to pay to travel in
to Solicit or
your vehicle. This can also include slowing down, hand gestures, or honking
Solicitation
your horn.
Revised September 2018
TLC Driver Education Content 16A line painted on the road with no breaks or spaces, which means that driv-
Solid line ers can change lanes only if an obstruction, or something blocking move-
ment, in the road or in traffic makes it necessary to change lanes.
Two lines painted on the road next to each other, in which one line is solid
Free
without any breaks or spaces, and the other line is broken, or made up of
Solid line with dashes with spaces in between. A driver on the side of the solid line can-
broken line not pass other vehicles or go cross the line except to make a left turn into a
driveway. A driver on the side with the broken line can pass if it is safe and it
will not be dangerous to other vehicles around the driver.
Speed bump (or
Speed hump or Available online at:
A raised area of a road that makes vehicles slow down and not move fast.
Speed reducer)
www.nyc.gov/tlcdrivereducation
These are cameras that take pictures of vehicles that are speeding, or driv-
ing faster than the speed limit. If a driver is caught speeding on a speed
Speed camera
camera, the vehicle owner will receive a notice in the mail and may have to
pay a penalty.
The fastest a cyclist or vehicle can go on a street or road. The speed limit in
Speed limit New York City is 25 miles per hour, except for where there is a sign that says
a different speed limit.
Speeding or to
To drive faster than the speed limit.
Speed
The part of a vehicle in the dashboard that shows how fast the vehicle is
Speedometer
going. ❸
Free
The painted line at an intersection or before a crosswalk that shows a driver
Stop bar (or Stop or cyclist where to stop. Stop bars remind drivers to stop and tell them
line) where to stop. They help keep crossing pedestrians safe. Drivers must stop
before the stop line.
When a person signals or calls for (hails) a Taxicab or Green Taxi or Boro
Street hail
Taxi (Street Hail Livery) from the street to ask to be picked up for a trip.
A type of vehicle licensed by the TLC to transport passengers for-hire, with
Street Hail Livery
a goal of offering more service in areas of New York outside of Manhattan.
(SHL) (or Green
SHLs are green in color. SHLs can only pick up street hails in the Hail Zone
Taxi, Boro Taxi)
and do pre-arranged, dispatched trips in the Hail Zone and at airports.
1717 Revised September 2018
TLC Driver Education ContentA fund of money set aside to help support Accessible Vehicles and their
Street Hail Livery
drivers and owners. This fund receives money from the 30-cent Street Hail
Improvement Fund
Livery Improvement Surcharge on all trips in a Street Hail Livery.
Street Hail Livery A 30-cent surcharge, or extra fee, a passenger must pay for trips in a Street
Improvement Hail Livery. The Street Hail Livery Improvement Surcharge goes into the
Surcharge Street Hail Livery Improvement Fund.
Free
The system of underground trains. The subway is part of New York’s public
Subway
transportation system. People sometimes call the subway the train. ❸
Subway station (or A place where the subway (or train) stops and where people can get on and
Train station) off the subway.
Sudden stop When a vehicle stops very quickly and it is not expected. ❸
A document that says you must appear, or show up for, a hearing in court
Summons or in front of a judge. A person can get a summons if law enforcement be-
lieves they have broken a rule or law.
Surcharge An amount of money that must be paid in addition to the regular price. ❸
To give the control or use of something to someone else. When a TLC driver
to Surrender surrenders their license, they are giving their license back to the TLC and
will not be able to use it or drive for-hire anymore. ❸
Suspended license A license that the TLC has made invalid, meaning you cannot use the li-
Free
or Suspension cense, for a certain amount of time and for a certain reason.
Tailgate or
To drive too closely behind another vehicle. ❸
Tailgating
To touch or make changes to something, especially in a way that causes
Tamper Available online at:
damage or harm or allows unauthorized uses. For example, making changes
to a taximeter, or tampering with it, is against TLC rules. ❸
www.nyc.gov/tlcdrivereducation
A certain amount of money the government makes people pay from their
Tax
income or for a service or buying something. ❸
The agency in New York City government that licenses and regulates medal-
Taxi and Limousine lion (yellow) taxicabs, Street Hail Liveries (green taxis/Boro Taxis), For-Hire
Commission Vehicles (black cars, luxury limousines and community-based liveries), com-
muter vans and paratransit vehicles in New York City.
Revised September 2018
TLC Driver Education Content 18A license from the TLC that allows someone to drive these vehicles for hire: a
Taxi and Limousine yellow Taxicab, a Green or Boro Taxi (Street Hail Livery), or For-Hire Vehicle
Commission (TLC) (black cars, liveries and limousines). It is sometimes unofficially known as a
Driver License hack license. This is different from a DMV (Department of Motor Vehicles)
driver’s license.
Free
Taxi line (or Feed The line of Taxicabs to a taxi stand or specific pick-up location to pick up
line or Queue) passengers.
A parking lot (area) or curbside area at the airport for Taxi drivers to pick up
Taxi pickup area
passengers the dispatcher sends them
Available online at:
An area where TLC drivers can park for up to one hour to rest, eat and take
www.nyc.gov/tlcdrivereducation
Taxi relief stand
care of personal needs. Some taxi relief stands are for Taxis only and others
are for both Taxis and For-Hire Vehicles (FHVs). Taxi relief stands are dif-
ferent from taxi stands, which is where drivers wait in their cars to pick up
passengers.
Taxi staging area A parking lot (area) at the airport where Taxi drivers can wait to get a trip
or Taxi holding lot from dispatch.
Taxi stand A place where Taxicabs are allowed to line up and wait for passengers.
Taxicab or Taxi or A type of vehicle licensed by the TLC to transport passengers for hire and to
Yellow Taxi(cab) accept hails. Taxicabs are yellow in color.
A fund of money set aside to help support accessible vehicles and their
Taxicab
drivers and owners. This fund receives money from the 30-cent Taxicab
Improvement Fund
Improvement Surcharge on all trips in a Taxicab.
Free
Taxicab A 30-cent surcharge, or extra fee, a passenger must pay for trips in a Taxi-
Improvement cab. The Taxicab Improvement Surcharge goes into the Taxicab Improve-
Surcharge ment Fund.
A device that calculates a fare based on the distance the vehicle has trav-
Taximeter eled and shows the amount. Taxicabs and Street Hail Liveries (SHLs) must
have working taximeters.
Technology System The technology in Taxicabs and Street Hail Liveries (SHLs) that allows credit
(also known as card and debit card payment, driver authentication (when a driver logs in),
TPEP or LPEP) and trip data recording.
Thoroughfare A main road, street or route.
Threat A statement or action from someone that says you will be hurt or harmed. ❸
1919 Revised September 2018
TLC Driver Education ContentTo say you will harm or hurt someone or do something hurtful or unwanted
to Threaten
especially to make someone do something you want. ❸
Streets in Manhattan where turns are restricted during peak weekday hours
of 10AM to 6PM. THRU Streets help reduce traffic congestion, protect pedes-
THRU Street
trians and make travel time better in Midtown Manhattan. There are 9 THRU
Free
Streets in Manhattan.❻
A piece of paper given by a traffic officer or TLC officer that says you have
Ticket violated, or not followed, traffic or TLC rules. Tickets may have penalties, or
fines, that you have to pay.
Tip An extra amount of money given to someone for a service. ❸
Toll The money someone has to pay for using a certain bridge, tunnel, or road.
To monitor or know how much something is changing, what someone is do-
to Track or Keep ing, etc. For example, drivers must keep track of their passenger time means
track of that drivers should be counting and should know how many hours of pas-
senger time they have as they drive. ❸
All of the vehicles on a road or in an area and how the vehicles are moving
Traffic there. Traffic can also mean congestion, or when there are too many ve-
hicles on a road and travel is slowed down and takes longer. ❸
Transit Moving people or things from one place to another. ❸
Free
An area where people can access transportation such as buses, airplanes or
Transit hub or
trains that is used by many people. For example, the Grand Central subway
Transportation hub
station is a major Transportation Hub in New York City.
Travel and movement from one place to another. A driver that picks up a
Trip
Available online at:
passenger and drops them off somewhere has completed a trip.
Trip record www.nyc.gov/tlcdrivereducation
A handwritten or electronic document that lists information about trips, in-
cluding pick-up and drop-off locations and times, distance, fares and more.
Trouble light or
A light that drivers can turn on silently if they are in danger.
(Distress signal)
The space at the back of a car or vehicle for holding luggage, bags and
Trunk
other goods.
Revised September 2018
TLC Driver Education Content 20A covered passage or road that goes underground, through a hill or under a
Tunnel
building, road or river.
Turn light or Turn One of the lights on a vehicle that flashes to tell other people the vehicle is
signal turning right or left.
Free
Two-way street A street where vehicles and traffic can move in two directions.
A person who drives for hire but does not have a TLC Driver’s license, a per-
Unlicensed activity son whose TLC Driver’s license has been suspended or revoked or is expired,
or in a vehicle that does not have a TLC license.
Available online at:
The upper or northern part of a city or town; Uptown Manhattan refers to
Uptown www.nyc.gov/tlcdrivereducation
the northern part of Manhattan.
A thing used to transport or move people or goods. Motor vehicles, like cars
Vehicle
and trucks, are powered by a motor.
Vehicle registration
The documents that show that a vehicle is registered with the Department
(also called
of Motor Vehicles (DMV).
Registration)
Violation Doing something that is not allowed by a law or rule. ❸
The City’s plan to end pedestrian deaths. Vision Zero’s programs include
Vision Zero education and training, engineering, like road design, and enforcement, or
making sure that people are following traffic laws.
A chair with wheels that is used by people who cannot walk or have difficul-
Wheelchair
Free
ties walking. It can be powered manually or by a battery. ❸❷
Wheelchair
Accessible Vehicle A vehicle that can fit and transport people using wheelchairs.
(WAV)
Wheelchair A training course on helping passengers with disabilities enter a vehicle, se-
Accessible Vehicle curing kinds of different mobility equipment safely, learning about disabili-
(WAV) Training ties and proper behavior and customer service when helping or transporting
or Wheelchair a person with a disability, and how dispatch works with accessible vehicles.
Passenger This training is required for Taxicab, Street Hail Livery (SHL) and For-Hire
Assistance Training Vehicle (FHV) drivers.
The glass part of a vehicle next to the seats that lets someone see outside
Window
the vehicle, can be open or shut, and lets air inside the vehicle.
2121 Revised September 2018
TLC Driver Education ContentWorkers’ A type of insurance that pays an employee (a driver) because he or she was
Compensation hurt or injured while working. ❸
To slow down and prepare to stop and let someone pass. A driver who stops
or slows down to let another vehicle through has yielded the right of way to
Yield
that other vehicle. Another example is that cars must yield to pedestrians in
Free
the crosswalk. (see Failure to Yield)
Legend
❶ Adapted from Muhlenberg College, Disability Services
❷ Edited by the Mayor’s Office for People with Disabilities (MOPD)
❸ Adapted from Merriam Webster’s Learner’s Dictionary
❹ Adapted from the Department of Transportation
❺ Adapted from Cambridge Dictionary
❻ Adapted from NYC.gov
❼ Adapted from the Americans with Disabilities National Network
Free
Available online at:
www.nyc.gov/tlcdrivereducation
Revised September 2018
TLC Driver Education Content 22Fraud 7
D Front seat 7
G
Dashboard 4
Index Debit card 4
Defensive Driving Course 4
Garage 7
GPS (Global Positioning System) 7
Free
Department of Motor Ve- Group Ride Program 8
hicles (DMV) 4 H
A
Department of Transportation (DOT)
Accessibility 1 (or New York City Depart- Hail Exclusionary Zone 8
Accessible Dispatch 1 ment of Transportation) 4 Hail Zone 8
Address 1 Destination 4 Harassment 8
Digital wallet (or E-Wallet) 4 Hazard lights (also Emer-
Adjudication 1
Affirmative Defense 1 Available online at:
Direction 4 gency lights) 8
Applicant 1 Disability 4 Hearing 8
App (or Application) 1www.nyc.gov/tlcdrivereducation
Discretionary Penalty 4
Dispatch 4
High Occupancy Vehicle (HOV)
Lanes (or Diamond Lane,
Attendant (or Assistant or Aide) 1
Dispatcher 5 carpool lane, 2+lane) 8
B
Dispatch fees or Deadhead fees 5 Highway 8
Back seat 1 Distracted driving 5 Horn (or Vehicle horn or Car horn) 9
Base (or For-Hire Base) 1 Distracted Driving Course 5 Hotel 9
Bike box 2 Dooring 5 Hydroplaning 9
Double solid line 5
Bike lane (or Bicycle lane) 2 I
Blind spot 2 Downtown 5
Borough (or Boro) 2 Driver 5 Impaired Driving or Driv-
Braking distance (or Stop- Driver fatigue (or fatigued driving) 5 ing While Impaired 9
ping distance) 2 Driver’s license 5 Insurance card 9
Breathalyzer 2 E Intersection 9
Bridge 2 Intoxicated 9
Broken line 2 E-Dispatch 6 In-Vehicle Camera System 9
Bus 2 E-Hail 6 Issuing Jurisdiction 9
Bus lane 2 E-Hail app 6
J
Electronic Communication Device 6
C
Emergency 6
Free
Jurisdiction 9
Car seat 2 E-Payment 6
L
Chauffeur 2 Expressway 6
Chauffeur’s License or DMV E-ZPass 6 Lane 9
Class E License 2 F LARS (or TLC’s License Applica-
Collision 3 tions, Renewals & Sum-
Commuter Van 3 Failure to Yield 6 monses System) 9
Compensation 3 Fare 6 Law enforcement 10
Compliance 3 Ferry 7 Licensee 10
Cooper’s Law 3 Field of vision (or Visual field) 7 License plate 10
Crash 3 Fit to hold a license 7 Livery (also Community Cars) 10
Credit card 3 Flat rate 7 Luggage (or suitcase) 10
Critical Driver’s Program 3 Fleet 7 Luxury limousine 10
Crosstown 3 Floating parking lane 7
M
Crosswalk 3 For-Hire Vehicle (FHV) 7
Crutches 3 For-Hire Vehicle (FHV) pickup area 7 Mandatory Penalty 10
Curb 3 For-Hire Vehicle (FHV) staging Medallion 10
Curbside bus lanes 4 area or FHV holding lot 7 Midtown 10
2323 Revised September 2018
TLC Driver Education ContentMinifleet 10 Ramp 13 Speed limit 17
Misdemeanor 11 Rate 14 Speedometer 17
Mixing zone 11 Rate card 14 Stop bar (or Stop line) 17
Mobility disability 11 Rate code 14 Street hail 17
Mobility scooter 11 Rate of Fare 14 Street Hail Livery Improve-
Moving violation 11 Rearview mirror 14 ment Fund 18
MTA Tax (Metropolitan Tran- Receipt 14 Street Hail Livery Improve-
sit Authority Tax) 11 Reciprocity or Recipro- ment Surcharge 18
Free
N cal Recognition 14 Street Hail Livery (SHL) (or Green
Reckless Driving 14 Taxi, Boro Taxi) 17
Non-moving Violation 11 Refusal 14 Subway 18
No Parking 11 Regulation 14 Subway station (or Train station) 18
No Standing 11 Respondent 14 Sudden stop 18
No Stopping 11 Restitution 14 Summons 18
Nuisance 11 Revoked or Revocation 15 Surcharge 18
Ride share or Shared ride or Suspended license or Suspension 18
O
Carpool or Pool 15 T
Off duty 12 Right of Way 15
Office of Administrative Tri- Right of Way Law (New York City) 15 Tailgate or Tailgating 18
als and Hearings, New Road 15 Tamper 18
York City (OATH) 12 Road rage 15 Tax 18
Offset bus lanes or Float- Roof light 15 Taxi and Limousine Commission 18
ing bus lanes 12 Round trip 15 Taxi and Limousine Commission
On duty 12 Route 15 (TLC) Driver License 19
One-way street 12 Rubbernecking 15 Taxicab Improvement Fund 19
Rule 15 Taxicab Improvement Surcharge 19
P
Rush hour 15 Taxicab or Taxi or Yellow Taxi(cab) 19
Parkway 12 S Taxi line (or Feed line or Queue) 19
Partition 12 Taximeter 19
Passenger 12 Safety and Emissions Inspection 15 Taxi pickup area 19
Passenger time or Live hours 12 Seat belt 16 Taxi relief stand 19
Free
Pedestrian 12 Serious Crash 16 Taxi staging area or Taxi
Penalty 12 Service animal 16 holding lot 19
Penalty point 12 Sex trafficking 16 Taxi stand 19
Persistent Violator Program 12 Sex Trafficking Aware- Technology System (also known
Persons with a disability or Peo- ness Training 16 as TPEP or LPEP) 19
ple with disabilities 13 Sexual harassment 16 Thoroughfare 19
Point Reduction Course or (Persistent Shared lane 16 Threat 19
Available online at:
Violator Refresher Course) 13
Pothole 13
Sharrow 16
Shift (or Work shift) 16
THRU Street 20
Ticket 20
www.nyc.gov/tlcdrivereducation
Pre-Arranged Exclusionary Zone 13
Pre-arranged trip 13
Short haul ticket 16
Shoulder (part of a road) 16
Tip 20
to Appear or Appearance 1
Proof of insurance 13 Side street 16 to Commute 3
Property 13 Sidewalk 16 to Cruise (or Cruising) 3
Protected bike lane 13 Smartphone 16 to Double charge 5
Public transportation 13 Solid line 17 to Drop off 6
Solid line with broken line 17 to Enforce 6
Q
Speed bump (or Speed hump to Expire 6
Qualified Driver’s License 13 or Speed reducer) 17 to Fight a ticket (or to Dis-
Qualified Vehicle License 13 Speed camera 17 pute a ticket) 7
Speeding or to Speed 17 to Hack up 8
R
Revised September 2018
TLC Driver Education Content 24to Hail 8 Yield 22
to Honk (a horn) 8
to Idle or Idling 9
to Limp 10
Toll 20
to Lock (door, vehicle) 10
Free
to Merge 10
to Mount or Mounted 11
to Overcharge 12
to Park 12
to Pick up 13
to Pull over 13
to Renew 14
to Run a red light 15 Available online at:
to Solicit or Solicitation 16
to Surrender 18
to Threaten 20
www.nyc.gov/tlcdrivereducation
to Track or Keep track of 20
Traffic 20
Transit 20
Transit hub or Transportation hub 20
Trip 20
Trip record 20
Trouble light or (Distress signal) 20
Trunk 20
Tunnel 21
Turn light or Turn signal 21
Two-way street 21
U
Unlicensed activity 21
Uptown 21
V
Free
Vehicle 21
Vehicle registration (also called
Registration) 21
Violation 21
Vision Zero 21
W
Wheelchair 21
Wheelchair Accessible Ve-
hicle (WAV) 21
Wheelchair Accessible Vehicle (WAV)
Training or Wheelchair Pas-
senger Assistance Trainin 21
Window 21
Workers’ Compensation 22
Y
2525 Revised September 2018
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