Global mobile consumer trends, 2nd edition - Mobile continues its global reach into all aspects of consumers' lives - Deloitte

 
Global mobile consumer trends, 2nd edition - Mobile continues its global reach into all aspects of consumers' lives - Deloitte
Global mobile consumer trends,
2nd edition
Mobile continues its global reach
into all aspects of consumers’ lives
Proposal title goes here |
                          Section title goes here

Mobile devices are now a fixture of modern life. So much
so, that people without access to mobile devices are
severely limited in their ability to participate in the full
spectrum of today’s economic and societal activities.
Mobile is now enabling consumers all over the world
to not only communicate more effectively, but pay
bills, shop, and even remotely control devices in their
homes and cars. And mobile continues to provide new
opportunities to grow markets for those who are bold,
innovative, and informed.

Deloitte’s global Telecom sector practice has been
taking the pulse of consumer attitudes towards mobile
technology for six years. Covering 31 countries on 5
continents with 53,000 respondents, the second annual
global comparison offers a wide-ranging view of mobile
use in the developed world while offering a snapshot of
consumer activity in some key developing markets. But
whether in an emerging or mature economy, the survey
confirms that mobile has become increasingly pervasive
and indispensable, with consumers the world over
enthusiastically embracing its potential.

03
Global mobile consumer trends

                                Contents

                                4G: fueling the smartphone               06
                                Smartphone addiction                     08
                                From function to fun                     10
                                IoT’s incipient opportunity              13
                                Safe and secure?                         16
                                Making the most of mobile device sales   17

04
Global mobile consumer trends

Mobile: a part of modern life
Perhaps it’s no surprise that roughly four decades after the introduction of the first mobile phone, almost every
developed country surveyed has at least 90 percent mobile phone penetration.

Smartphone ownership
                                                                                                      Developed       Developing

                                                                          Any mobile phone            91%             90%

                                                                          Smartphone                  80%             82%

                       96%                           96% 94% 94% 93% 93%
100%
             89% 92%         92% 92% 94% 93% 95% 95%                                      92%   92%         93% 93%
                                                                                                      87%             87% 86%
       83%
 80%                                                                                72%

 60%

 40%

 20%

  0%

 Q.    Which, if any, of the following devices do you own or have ready access to?: Any mobile phone, Smartphone.
 Base: Avg. per country 2200

Walk down any street, enter any restaurant, sit on any bus, and you are sure to find at least 9 out of the 10 people
on their mobile phone. Whether it’s for texting, surfing the Internet, or watching a favorite show, the mobile device
is now a fixture of modern living.

While the smartphone’s penetration is a bit less globally, the fact that the modern smartphone was introduced just
about a decade ago and has already reached penetration rates into the mid-80s (%), is comparably astounding.
Also, while several years back it would not have been surprising to see a vast disparity between countries in terms
of smartphone penetration, we’ve seen the gap across the globe for smartphone penetration close considerably
over the last few years. The average difference across most countries now amounts to roughly 10 percent or less.

05
Global mobile consumer trends

4G: fueling the smartphone

Giving the smartphone a boost is the growing availability of 4G connectivity across the globe. Mobile networks
such as 4G/LTE have begun to catch up with Wi-Fi as the preferred means of connecting to the Internet from
mobile devices. While some countries began deploying 4G years ago and now have mass market coverage (i.e.,
the U.S.), the last year has seen 4G access grow across the board to more than 50 percent penetration in most
countries.

Smartphone network connectivity: 4G or not
                                                                                                                                  Developed            Developing

                                                                                                   Yes                            59%                  56%

                                                                                                   No                             26%                  36%

                                                                                                   Don’t know                     15%                  8%

100%

 80%

 60%

                                                                                                                      88%                               87%
 40%             80%
                                                                         70%                                   68%
                                                            62%                        61%              62%                                                    64%
           56%                      56%                                         57%           53%                                         54%
                        52%   51%                     51%         50%
 20%                                      40%   45%                                                                         43%    44%
                                                                                                                                                 38%

     0%

 Q.    Is your mobile on a 4G/LTE network?
 Base: Avg. per country 1587 (smartphone owners only)

What’s even more shocking however, is that in a majority of countries that have 4G, its performance exceeds
Wi-Fi—with 4G speeds rating “faster” than Wi-Fi.

4G vs. Wi-Fi at home: Is 4G faster or slower?
                                                                                                                                  Developed            Developing

                                                                                               Net: 4G is faster                  27%                  37%

                                                                                               Net: 4G is slower                  20%                  24%

60%                                                                                                                                                           55%

50%

                                                  38%                                                                                    39%
40%                                                                                                                               35%
              34%                                                              33%                  32%              31% 32%                           32%
                                28%         29%         28%
30% 25%                                                                                      26%                                                25%
                     24% 24%                                  24%
                                      21%                                             21%
                                                                                                              19%
20%
                                                                        14%
10%

 0%

      Note change in scale

 Q.    How do the 4G speeds on your phone compare with Wi-Fi speeds in the following places?: At home (FASTER, SLOWER: NET)
 Base: Avg. per country 919 (smartphone owners only)

06
Global mobile consumer trends

This is especially true in the developing countries, where even more consumers—nearly 40 percent—say their 4G
is faster than their at-home Wi-Fi connections.

4G is also enabling wearables, such as a fit band or a smart watch, which are gaining in popularity with consumers.
Fit bands are taking the lead in most countries at 9 percent, with generally more expensive smart watches lagging a
bit, with a few exceptions (South Korea seems to share a preference for smart watches with Argentina, Brazil, and
Mexico). Of particular note is the popularity of both items in Russia and China, where uptake is greater than any
other country—by a fairly large margin. Wearables are being seen as an important investment area given the
penetration levels mentioned previously, approaching saturation points in many countries.

Device ownership: Wearables
                                                                                                     Developed       Developing

                                                                  Smart watch                        5%              11%

                                                                  Fit band                           9%              9%

                                                                  Other wearables                    1%              2%

30%

20%

10%

 0%

      Note change in scale

     Q.    Which, if any, of the following devices do you own or have ready access to? : Smart watch, fitness band,
           other wearable device.
     Base: Avg. per country 2200

07
Global mobile consumer trends

Smartphone addiction

Consumers” (eliminate “While addiction may be a strong word, consumers today check their smartphones with an
almost round-the-clock regularity. Consider that more than one-third of consumers worldwide said they check
their phone within five minutes of waking up in the morning.

First access with in 5 minutes
                                                                                                                  Developed          Developing

                                                                                                                  33%                50%

70%                                                                                                         64%
                                                                                                                                                 60%
60%
                                                                                                                  52% 54%                 51%
                                                                                                                              48%
50%
                39%                             40%                                                   40%
40%                           34%                     35%                                                                           34%
                                                                    33% 32%
          29%                                               29% 31%         29% 29% 31%
30%
                       23%                23%
                                    20%
20%

10%

 0%

      Note change in scale

 Q. How many times would you estimate you look at your phone in a day?: NET 50+ times
 Base: Avg. per country 1965

Nearly half check their phone sometime during the night.

Access at night
                                                                                                                        Developed          Developing

                                                                                    Don’t access at night               57%                28%

                                                                                    Access for something                40%                70%

100%

          29%           33%               32%         34%   34%   30%                     29%
 80%                                37%                                 41%         40%         35%
                 44%          45%               47%                           50%                     52%                           54%
                                                                                                                  63%         68%
                                                                                                                        68%
 60%                                                                                                        83%                                  81%
                                                                                                                                           86%

 40%

 20%

     0%

 Q.    Which of the following activities do you do if you check your phone in the middle of the night? If you work during the night,
       please think about the time when you are sleeping during the day.
 Base: Avg. per country 1965

08
Global mobile consumer trends

And around 20 percent of consumers check their phone more than 50 times a day—that’s once about every 20
minutes of every waking hour—assuming these consumers aren’t on their phones all night and get the
recommended eight hours of sleep.

Percentage of people who access 50+ times in a day
                                                                                                                Developed       Developing

                                                                                                                17%             29%

50%
                                                                                                                42%
40%                                                                                                       36%
                                                                                                                      33% 33%
                                                                                                                                            31%
30%
                                               25%         24%         23%
               21%                                                                 20%
20%      18%                                                     18%         18%                                                      18%
                                         14%                                             15%                                    15%
                             13%                     13%                                       13%
                      10%          11%
10%                                                                                                  7%

 0%

      Note change in scale

 Q.    How many times would you estimate you look at your phone in a day? : NET 50+ times
 Base: Avg. per country 1965

However, in an effort to see if this is really true, this year we also asked consumers whether or not their phones
were a part of them waking up in the middle of the night. The results were surprising—more than 40% of
consumers access their smartphone for some use in the middle of the night—after having gone to sleep, and
before waking up (at the planned time in the morning, that is). The reliance on smartphones seems likely to
increase as more features become available.

One indicator of where these usage levels are gaining is looking at developing countries in the survey—which
represent a more tech-savvy, connected, urban population than a country’s general population (by virtue of
the survey being administered online)—and are hence typically higher than the full-country population figures.
There, we find a full 50 percent of consumers check their phone within five minutes of getting up in the morning
(compared with ~1/3 above) and 70 percent check their phone at night (compared to ~40% above). Will this level of
reliance eventually become commonplace across the globe?

09
Global mobile consumer trends

From function to fun

So what are consumers actually doing on their smartphones? In terms of commerce, about one-third are paying for
a product through their smartphones. For about 10 to 20 percent, they are paying for a service or for public
transport. In developed countries, fewer than 15 percent on average use their smartphone to make a payment in a
store, with two major reasons cited—perception of lack of security and ‘lack of benefit’ by doing so. And while the
developing countries of China and India use mobile or in-store payments at a much higher rate (in China nearly 90
percent in the ‘urban’ centers have used their smartphone at one point or another to buy a product), it seems for
most consumers, smartphones are still not the option of choice when it comes to transactions that require some
sort of payment.

Ever use smartphone to pay for a product or a service?
                                                                                                            Developed       Developing

                                                                                  Pay for a product         30%             51%

                                                                                  Pay for a service         11%             32%

90%
80%
70%
60%
50%
40%
30%
20%
10%
 0%

      Note change in scale

Q.    Please state which, if any of these do you ever use your phone to do: Pay for a product/ Pay for a service (EVER USED: NET)
Base: Avg. per country 2200 (smartphone owners only)

Ever use smartphone to make an in-store payment?
                                                                                                      Developed         Developing

                                                                                                      13%               30%

                                                                                                                            79%
80%

60%
                                                                                               49%
                                                                                                                                  44%
40%

                23%                                              22%                                  21%         21% 21%
                                                      19%              17%
20%
         11%                                12% 11%                                      10%                12%
                                                            9%               9%    9%
                        5%   4%   6%   5%
 0%

      Note change in scale

Q.    Please state which, if any of these do you ever use your phone to do: Make an in-store payment (EVER USED: NET)
Base: Avg. per country 1587 (smartphone owners only)

10
Global mobile consumer trends

Ever use smartphone to pay for public transport?
                                                                                                         Developed        Developing

                                                                                                         16%              18%

60%
                                                                  50%
                                                                                             48%
                                                                                                                                41%
40%                                                                                                                                   35%
                                                       28%                    28%                  28%

20%                   18% 18%                                           18%
                15%                        14%
                                                 12%
                                     10%                                            9% 10%                     10%   9%
          7%                                                                                                              8%
                                                             6%                                          5%
                                3%
 0%

      Note change in scale

     Q.    Please state which, if any of these do you ever use your phone to do: Pay for public transport (EVER USED: NET)
     Base: Avg. per country 1587 (smartphone owners only)

This trend holds somewhat true for entertainment as well. Viewing content (watching live TV) on a small screen has
not yet become the channel of choice for most consumers with the global average hovering around 15 percent.
However, certain countries are showing more adoption than others—including the U.S. at 22%, South Korea
and Brazil in the 30s (%), and Japan at a whopping 47%. Also, in some cases there is significant variance between
demographic groups, with the younger groups (i.e., 25-34 year olds) over-indexing at up to double the average. So
for certain regions/groups, the “content on any screen” strategy appears to be gaining a foothold.

Ever watch TV on a smartphone?
                                                                                                           Developed           Developing

                                                              Stream Live TV                               18%                 37%

                                                              Stream films or TV series                     16%                 42%

                                                              Watch TV prgs. on demand via catch up        16%                 27%

 70%

 60%

 50%

 40%

 30%

 20%

 10%

  0%

      Note change in scale

 Q.    Please state which, if any, you ever use your phone to do: Watch live TV/ Watch TV programmes on-demand via catch-up
       services/ Stream films and/or TV series (Netflix, Now TV)(EVER USED: NET) Stream films or TV series not asked in Argentina
 Base: Avg. per country 1766

11
Global mobile consumer trends

Ever watch virtual reality content on a smartphone?
                                                                                                            Developed       Developing

                                                                                                            22%             50%

                                                                                                                      59%               58%
60%
                                                                                                            52% 51%
                                                                                                                                  46%
                                                                                                      40%
40%                                               36%                    35%                    35%
                                            32%                                                                             33%
                                                                   29%
              26%                                       25%
        21%                                                                               22%
20%                         17% 17%                                                 18%
                    12%               13%
                                                              8%               8%

  0%

     Note change in scale

 Q.    Please state which, if any, you ever use your phone to do: Watch virtual reality content (EVER USED: NET)
 Base: Avg. per country 1766

Though overall many consumers are still not using a smartphone for entertainment, those who are still amounts
to some pretty big numbers. When you consider that there is expected to be 6 billion smartphones in the world by
20201, even 20 percent of their owners using it for entertainment results in an impressive number.

12
Global mobile consumer trends

IoT’s incipient opportunity

If one in four people in your workplace seem bleary-eyed from binge-watching their favorite show, that’s because
between 25 to 35 percent of consumers worldwide now own a smart TV (a television that can connect to the
Internet). But that’s where the love affair with IoT in the home appears to end—for now. Uptake of smart home
devices that can be controlled via an app is still relatively low, ranging from 3 to 10 percent each for the most
common items—thermostats, lighting, and appliances. People do seem concerned with protecting the smart items
they do have, with a slight uptick for use of smart surveillance security systems.

Using IoT devices to keep healthy also seems to be a market segment still in up-and-coming mode: owning or
accessing wearables to track vital signs averages 3 percent in most countries and slightly higher, at 7 percent, in
the developing countries. Smart cars rate about the same, with around 5 percent of consumers owning or having
access to a connected vehicle (unless you are in China or India, which jump to 18 and 15 percent, respectively). But
if these numbers seem less than thrilling, just remember that accessing the Internet on your phone seemed like a
ridiculous indulgence 15 years ago—and now most of us can’t live without 24-hour access to the web. IoT devices
that enhance lifestyles have just as much potential and a lot of market to grow in.

IoT: Own or access to a smart TV
                                                                                                              Developed         Developing

                                                                                                              24%               34%

50%
                                                                                                                                      42%
40%                                                                                                           37%         37%
                                                                       35%
                                                                                                                                            33%
               31%                                                                 30%
                                               29%               28%                     28% 28%                    28%         29%
30%                          26%                                             27%                        26%
                                                           25%
         22%                             22%         21%
                      20%
20%
                                   15%

10%                                                                                                6%

 0%

      Note change in scale

 Q.    More devices or “things” can now connect to the Internet. Typically, these devices can be controlled via an app on a
       smartphone or tablet. Which, if any, of the following connected devices do you own or have ready access to?: Smart TV (a
       TV that can connect to the internet)
 Base: Avg. per country 2204

13
Global mobile consumer trends

IoT: Own or access other Smart home devices that can be controlled
                                                                                                       Developed        Developing

                                                                       Smart Thermostat               3%               6%

                                                                       Smart lighting system          3%               7%

                                                                       Smart home appliance           3%               10%

30%

20%

10%

0%

      Note change in scale

 Q.    More devices or “things” can now connect to the Internet. Typically, these devices can be controlled via an app on a smart-
       phone or tablet. Which, if any, of the following connected devices do you own or have ready access to?: Smart thermostat/
       Smart lighting systems/ smart home appliance that can be connected to internet or can be controlled with an app
 Base: Avg. per country 2204

IoT: Own or access surveillance security system
                                                                                                     Developed        Developing

                                                                                                     5%               10%

30%

20%                                                                                                                         18%

                                                                                                                                  13%
                                                      10%        10%
                 9%                                                         9%                                   9%
10%                                                                                                         8%
                                            7%
                                                                                                     6%
          5%                                     5%                                             5%
                        4%   4%   4%                                                  4%                              4%
                                                            3%         3%        3%
                                       2%
                                                                                           1%
 0%

      Note change in scale
      Note change in scale

 Q.    More devices or “things” can now connect to the Internet. Typically, these devices can be controlled via an app on a smart-
       phone or tablet. Which, if any, of the following connected devices do you own or have ready access to?: Surveillance
       security system and/or camera (for monitoring or burglar alarms)
 Base: Avg. per country 2204

14
Global mobile consumer trends

IoT: Own or access connected car system
                                                                                                    Developed        Developing
                                                                                                    4%               9%

 30%

 20%                                                                                                                      18%
                                                                                                                                15%
                                                      13%

 10%             8%                                                                                             8%
                                                                                               7%        7%
                                            4%   4%                                  4%             4%               4%
           3%                                                    3%   3%   3%   3%
                             2%   2%                        2%
                        1%             1%                                                 1%
     0%

      Note change in scale

 Q.    More devices or “things” can now connect to the Internet. Typically, these devices can be controlled via an app on a
       smartphone or tablet. Which, if any, of the following connected devices do you own or have ready access to?: Connected
       car system
 Base: Avg. per country 2204

IoT: Own or access wearables for tracking/vital signs
                                                                                                    Developed        Developing

                                                                                                    3%               7%

20%

                                                                                                                          15% 15%

10%
                7%
                                                                                                         5%
                                       4%        4%                                                             4%   4%
          3%                 3%                                       3%             3%        3%
                       2%         2%        2%        2%                   2%   2%                  2%
                                                            1%   1%                       1%
 0%

      Note change in scale

 Q.    More devices or “things” can now connect to the Internet. Typically, these devices can be controlled via an app on a
       smartphone or tablet. Which, if any, of the following connected devices do you own or have ready access to?: Wearables
       for tracking/ vital signs
 Base: Avg. per country 2204

15
Global mobile consumer trends

Safe and secure?

Our phones are a virtual dossier, containing considerable amounts of personal data. They are also the conduit
for transmitting that data. With the possibility of accessing so much sensitive information, it would seem security
and privacy should be high priorities for consumers and their mobile devices. While security concerns do rate
as substantive reasons why some consumers don’t adopt various kinds of new technology, it may come as a
surprise that when it comes to privacy, most consumers aren’t as guarded as you would think: around 70 percent
of consumers in developed countries have shared some kind of personal information online. In the survey’s
developing countries, it’s more than 80%.

Privacy: Claim never to share personal information online
                                                                                                                 Developed          Developing

                                                                                                                 32%                19%

50%                                48%

                                         39%
40%                         37%
                      35%                                        34%                                       34%                     33%
          31%                                        30% 29%                 31% 31%
                                                                       29%               28% 27% 28%
30%
                                               24%
                19%
20%                                                                                                                          17%         17%
                                                                                                                 15% 15%                       14%

10%

 0%

      Note change in scale

 Q.    As far of you are aware, which, if any of the following types of information do you already share with at least one
       organisation online? (e.g. Facebook, rail network for free Wi-Fi, clothes brands etc.): I never share any of these forms of
       personal information
 Base: Avg. per country 2204

Biometrics: Fingerprint reader availability
                                                                                                                   Developed         Developing

                                                                                               Yes                 28%               26%

                                                                                               No                  61%               62%

                                                                                               Don’t know          11%               12%

100%

 80%

 60%

 40%

                                                           55%
                                                                                                                                         49%
 20%            43%                                                    41%                                 38%
                                                                                   38%         35%   33%                                       36%
          30%                                                    28%                     27%                           27%
                      19%    20%         23%   22%                                                                           20%
                                   17%               16%                                                         13%               12%
                                                                             10%
     0%

 Q.    Does your mobile phone have a fingerprint reader?
 Base: Avg. per country 1766

16
Global mobile consumer trends

Making the most of mobile device sales

While a mobile device is all about untethering, most consumers ironically seem to like buying their devices face-to-
face in an old-fashioned brick-and-mortar setting. More than half of consumers bought their phone in a store. With
the advent of big box, one-stop-shopping, phones can be bought almost anywhere you buy your paper towels
and shampoo.

Online purchases are still meaningful, coming in at around 30 percent. Nearly one-third of mobile phone
consumers is a significant number, and manufacturers and carriers alike may be curious to know that just a little
over 20 percent in developed countries bought their phone from an online-only e-commerce website. That leaves
close to 80 percent who did not buy their phone from an e-commerce site. Cultivating relationships with these
online consumers and beefing up their web presence could prove fruitful for manufacturers and carriers.

Status of previous mobile phone
                                                 Gave/sold it to
                                                family or friend                    Kept it as a spare

                                                 12%                   Canada                                      37%
                                                  11%                    USA                                    33%
                                                13%                   Belgium                                                 49%
                                                 12%                   Finland                                                 50%
                                           19%                         France                                           41%
                                          20%                         Germany                                     36%
                                           19%                         Ireland                                               46%
Developing:                                 17%                          Italy                                                48%
                                        22%                         Luxembourg                                            42%
Gave/sold it   26%
                                         21%                        Netherlands                                            44%
Spare          35%                             14%                     Norway                                                    53%
                                         21%                           Poland                                                 48%
Developed:                                    15%                      Sweden                                                  49%
                                             16%                   United Kingdom                                        41%
Gave/sold      16%
                                        22%                           Australia                                         40%
Spare          43%                                       3%             Japan                                         37%
                                                12%                 South Korea                                               48%
                                  29%                                Argentina                                  32%
                                32%                                    Brazil                            22%
                                 30%                                  Mexico                              23%
                                          20%                         Russia                                                  48%
                                        23%                            China                                                    51%
                                         22%                           India                                          37%

 Q.    What happened to your previous mobile phone when you bought or received your current phone?
 Base: Avg. per 1965

The growing popularity of second-hand sales of mobile phones also presents a new market opportunity. Upwards
of 25 percent of phones are sold back into the marketplace. With stronger and targeted trade-in programs,
manufacturers and carriers can build ongoing relationships with those consumers looking to upgrade by selling
their current phone. This also keeps second-hand sales in-house—something to think about as smartphones sales
inevitably level.

17
Global mobile consumer trends

Phone purchase channels: new phones
                                                                                                              Developed          Developing

                                                                                             Online           28%                31%

                                                                                             In- store        52%                53%

                                                                                             Other            20%                16%

100%

 80%
                                                                                                                                     49% 39%
                                                                  39%                                              48%
 60%                               52% 36%                                            41%           65%
                  60%                                                                       58% 83%
                        65% 55%                 57%                     42% 31% 43%                          54%               66%
           69%                                         51% 74%                                                           66%
 40%

                                         43%                      45%                                                                47% 51%
 20%                                                                                38%                            38%
                  25%
                                   33%                                  30% 36% 29%     25%              25% 23%
                        18% 23%                 21% 20%
                                                                                                13%                            18%
           11%                                               7%                                                          10%
     0%

 Q.    Which, if any, of the following apply to how you got your current phone? : new phone.
 Base: Avg. per country 1765

Phone purchase channels: online, from an online-only e-commerce website
                                                                                                              Developed          Developing

                                                                                                              23%                52%

                                                                                                                                           89%
90%
80%
70%
60%                                                         52%
                                                      46%                                                                            48%
50%
                                                                                                            36% 34%
40%                               32% 34%                                                                                      33%
                 27% 29%                                                                        28%
                                                                                                      25%
                                                                                                                         28%
30%                                                               24% 23%
                                                                                      19% 21%
20%                                            15%
          10%                                                                    9%
10%                         5%                                              4%
 0%

     Note change in scale

 Q.    You said you purchased your current phone online, which of the following best describes where you purchased it from?:
       From an online-only e-commerce website.
 Base: Avg. per country 554

18
Global mobile consumer trends

Phone purchase channels: in-store, from a mobile phone shop
                                                                                                             Developed           Developing

                                                                                                             18%                 24%

50%                                                                                                                                     46%
                                                                                                                           44%
                                                                                                     42%
40%

                                                               31%                  30%
                                             29%
30%
                                                                                               25%                                25%
                                                         20%                                               21%
20%
                      15%                                                 15% 15%
                                                   13%
               11%                     11%
          9%                                                         9%
10%                                                                                       7%                     7%
                                  5%                                                                                  4%
                             2%
 0%

      Note change in scale

     Q.    You said you purchased your current phone in-store, which of the following best describes where you purchased it
           from?: From a mobile phone shop.
     Base: Avg. per country 968

(Endnotes)

1.    Digital in 2017 Global Overview from We Are Social

19
Contacts

                            Craig Wigginton
                            Global, U.S. and Americas Telecommunications Sector Leader
                            Deloitte & Touche LLP
                            cwigginton@deloitte.com

                            Michael Curran
                            Global and U.S. Telecommunications Sector Specialist
                            Deloitte Services LP
                            mcurran@deloitte.com

                            Christine Brodeur
                            Global Marketing Leader, Technology, Media & Entertainment and Telecommunications
                            Deloitte Touche Tohmatsu Limited
                            cbrodeur@deloitte.com

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