Golden Eagle Luxury Trans-Siberian Express (Westbound) - Palace Tours
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Palace Tours
12000 Biscayne Blvd. #107
Miami FL 33181 USA
800-724-5120 / 786-408-0610
Call Us 1-800-724-5120
Golden Eagle Luxury Trans-Siberian Express (Westbound)
Journey across Russia and Mongolia in luxury on the iconic
Trans-Siberian Express. Explore breath-taking scenery,
complex cultures, and historic cities as you traverse the Asian
continent from Vladivostok to Moscow. On this journey you will
dive into cultures, not just view them as an outsider. Russian
language lessons, lectures, and cultural activities ensure that
your time is influential, meaningful, and unforgettable. Top
destinations on this journey include Lake Baikal, the deepest
lake in the world, Ulaanbaatar, the capital of Mongolia, and
historic Russian cities like Yekaterinburg. The Golden Eagle
train is your home-on-wheels for this truly unique journey that
offers you a once in a lifetime experience.
If you're looking for a more unique tour, take a look at the special, single-departure tours listed below:
Arctic Explorer, Caspian Odyssey, Heart of Persia, Land of the Midnight Sun, Persian Odyssey, Silk Road, Taste of
the Silk Road, Trans-Mongolian Express, Winter Wonderland, Train Information
Itinerary
Day 1 - Welcome to Vladivostok
Today you begin your journey in Vladivostok where you will be
met at the airport and transferred to the four-star and centrally
located Hotel Hyundai. Here you can attend a welcome
reception, meet other guests, and prepare for your 15 day
journey.
Day 2 - Vladivostok: "Ruler of the East"
Explore this military port on the Sea of Japan, also known as
the "Ruler of the East." This city was closed off from outsiders
for more than 60 years, and is now an excellent destination to
explore military attractions. You can visit a preserved World
War II submarine and a notable suspension bridge over
Golden Horn Bay.
After you have seen these sights, arrive at Vladivostok Railway Station and enjoy a champagne reception before
boarding your Golden Eagle luxury train to the tune of a Russian military band. Enjoy dinner on the train and begin
your westward journey.
Day 3 - Historical Khabarovsk
Arrive in Khabarovsk, a city located on the Amur River just 15 miles (25 km) from China. This city has been a military
post and home to indigenous populations for centuries. See the memorial to the city's namesake, explorer Yerofey
Pavlovich Khabarov, and visit a World War II memorial to Russians killed during the conflict. You will also explore the
Regional Museum, home to many cultural and historic artifacts of the region.
Day 4 - Learn Russian and Enjoy the View
Spend today on board your luxury train, relaxing and viewing breath-taking scenery. The train will journey close to
the Chinese border, following the Shilka and Amur Rivers. Take this opportunity to attend an on board lecture or
Russian language lesson.
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Day 5 - Continue West Relax on board your train as you continue westward. Take Russian lessons, watch a DVD, listen to our resident musician, or socialize in the Bar Lounge Car. Day 6 - Ulaanbaatar: Capital of Mongolia The next stop on your journey is the capital of Mongolia, Ulaanbatar. As you travel through Mongolia you will notice that this former dynastic empire is home to beautiful scenery, picturesque Yurts, and interesting nomadic people. Visit Gandan Monastery, also known as "The great place of complete joy," a Buddhist Monastery that houses over 500 months. View the monument to Genghis Khan, legendary Mongol leader, in Chinggis Square, before continuing out of the city to Gorkhi-Terelj National Park. Here you can meet a nomadic family or go horseback riding. As part of our Freedom of Choice option you can alternatively chose to stay in the city and visit the National Museum and Bogd Khan Winter Palace Museum. These site provide you an in-depth history of the country. Part of this day includes shopping and exploring the city, where you can buy famous Mondolian cashmere and experience a performance by Mongolian throat singers and contortionists. Day 7 - Experience Cultural Ulan-Ude Today you visit the capital of the Buryat Republic, Ulan Ude. This historic city is home to the Buryat people, and you will have the opportunity to experience their culture as you tour the Old Believers' Village and a concert. Enjoy the welcoming atmosphere and interesting experience of this unique Mongol- Buddhist region. Day 8 - Beautiful Lake Baikal Lake Baikal is the deepest lake in the world and a stunning natural wonder. Home to 20% of the world's freshwater, this lake also holds 50 species of fish and freshwater seals. Your train, hauled by a Soviet era steam locomotive for this portion of the journey, will wind around the lake, providing beautiful views from several angles. We stop to take pictures, weather permitting, and you have the option of taking a dip in the cool waters of Lake Baikal. Our next stop is the town of Listvyanka where you can visit Lake Baikal Museum and Aquarium to learn more about the lake. Enjoy a barbecue dinner, including smoked omul, a fish that only lives in the lake. Golden Eagle Luxury Trans-Siberian Express (Westbound)(© www.palacetours.com) 2/12
A Freedom of Choice option is to go on a hiking adventure through the hills alongside the lake. Day 9 - Aristocratic Irkutsk Today we visit Irkutsk, home to museums and unique wooden architecture. This city is known as the "Paris of Siberia" due to its cultural significance in the region. Your tour will take you to the Volkonsky House Museum, dedicated to the exiled aristocrats of the 1825 Decembrists. Your group will have a champagne reception and private concert to commemorate the times of Russian aristocracy, You can take a Russian cooking lesson or visiting a Russian Dacha (summer house) with our Freedom of Choice option. Day 10 - Relax in Luxury Today you have the opportunity to relax on your luxury train as you make your way west across beautiful landscapes. Day 11 - Encounter Art and Politics Novosibirsk is a modern city with Soviet influences located in central Russia. Here you will tour Lenin Square, named after the Russian political leader and home to a large statue of its namesake. View the adjacent Opera House where two permanent ballet and opera companies perform. With Freedom of Choice you have the option to visit Novosibirsk’s excellent Railway Museum or the Mineralogical Centre which displays Siberian minerals. Day 12 - Yekateringburg: Russia's Turbulent Past Today you visit Yekaterinburg, the capital of the Ural Mountains. This city was founded by Peter the Great in 1723, and has a dark past from the Russian Revolution. Here you will visit the church that was built on the site where the Romanovs were executed by the Bolsheviks in 1918. Your tour also takes you to the border between Europe and Asia, where you can drink champagne with a foot in each continent! With our Freedom of Choice Option you can also visit the Museum of Military Machinery. This new museum holds exhibits on military hardware and civilian vehicles, providing insight into the Soviet era. Day 13 - Explore Cultural Kazan Your train arrives in Kazan, a beautiful and cultural city on the River Volga. Take a tour of the city, exploring the Kazan Kremlin, a citadel built by Ivan the Terrible and home to a picturesque mosque and domed cathedral. Enjoy a private concert to honor famous opera singer Feodor Chaliapin (1873-1938). You also have the opportunity to explore the pedestrian area of Kazan at your leisure. Day 14 - Marvels of Moscow Today you will arrive in Moscow and tour the city's famous historical and cultural sites. This tour will take you to the Golden Eagle Luxury Trans-Siberian Express (Westbound)(© www.palacetours.com) 3/12
Today you will arrive in Moscow and tour the city's famous historical and cultural sites. This tour will take you to the Kremlin and to see the Tsars' treasures in the Armory Chamber. Next you will head to Red Square, where you will encounter unique architecture including St. Basil's Cathedral, GUM department store, and Lenin's tomb. Lunch will be served at the legendary Cafe Pushkin, where you can sample Russian cuisine. The last tour of the day takes you through the Moscow metro stations, world famous for their architecture and art. Alternatively, our Freedom of Choice option allows you to see other site of Moscow such as the State Tretyakov Gallery or the Space Museum. This is a good option for those that have previously visited Moscow. Tonight you stay in the Ritz Carlton, a historic five-star centrally located hotel, where you can enjoy dinner and say goodbye to fellow passengers. Day 15 - Fond Farewells Enjoy breakfast and some free time exploring Moscow. You will be transferred to the Moscow airport for your flight home. Another option is to extend your Moscow stay and attend a performance and the Bolshoi Theatre (please note tickets need to be pre-booked and are subject to schedule and availability. Destination Information Irkutsk Irkutsk is one of the largest cities in Siberia and the administrative center of Irkutsk Oblast, situated 5,185 kilometers (3,222 mi) by rail from Moscow. The city lies on the Angara River, and situated in a landscape of rolling hills within the thick taiga, typical of eastern Siberia, and in contrast to the flat, open steppe of western Siberia. Its main portion of the city is separated from several important landmarks—the monastery, the fort, and the port, as well as its suburbs by another tributary, the Ida, or Ushakovka River. As a Siberian city, Irkutsk experiences a subarctic climate, characterized by extreme variation of temperatures between seasons. Kazan Kazan is a city of west-central Russia east of Moscow, and one of Russia's largest cities. The city is the capital of Tatarstan, Eastern European Russia, and lies at the confluence of the Volga and Kazanka Rivers. It is a major industrial, commercial and cultural center, and remains the most important center of Tatar culture. Founded in 1401, the modern city became the capital of a powerful Tartar khanate in 1455 but was conquered by Czar Ivan IV in 1552. Kazan's port and shipyards on the Volga make it an important water transport center. Founded in 1401, Kazan became the capital of a powerful, independent Tatar khanate (1445), which emerged from the empire of the Golden Horde. Khabarovsk Golden Eagle Luxury Trans-Siberian Express (Westbound)(© www.palacetours.com) 4/12
Khabarovsk is the administrative center and the largest city of Khabarovsk Krai, Russia. It is located some 30 km from the Chinese border. It is the second largest city in the Russian Far East, after Vladivostok. The area was originally part of Manchuria, part of Manchu-ruled Imperial China and was called Boli. Visitors to the picturesque city of Khabarovsk are likely to enjoy walking the broad Amursky Boulevard with its many vibrant shops and perhaps visit the local market. The city's five districts stretch for 45 kilometers (28 mi) along the Amur River. Lake Baikal Lake Baikal is in Southern Siberia in Russia, located between Irkutsk Oblast to the northwest and the Buryat Republic to the southeast, near the city of Irkutsk. It is also known as the "Blue Eye of Siberia". At 1,637 meters (5,371 ft), Lake Baikal is the deepest lake in the world and with a volume 23,000 km³ it holds the largest body of fresh water on earth. Like Lake Tanganyika, Lake Baikal was formed in an ancient rift valley and therefore is long and crescent-shaped. Baikal is home to more than 1,700 species of plants and animals, two thirds of which can be found nowhere else in the world and was declared a UNESCO World Heritage Site in 1996. Olkhon, the largest island in Lake Baikal, is the second largest lake-bound island in the world, after Manitoulin Island in Lake Huron. More than 25 million years old, it is the oldest such the lake as well. Moscow Moscow is the capital and largest city of Russia, with its metropolitan area ranking among the largest urban areas in the world. Moscow is the country's economic, financial, educational, and transportation centre. It is located on the Moskva River in the Central Federal District, in the European part of Russia. Moscow is the largest city in Europe. Historically, it was the capital of the former Soviet Union and the Grand Duchy of Moscow, the pre-Imperial Russian state. It is the site of the Kremlin, which now serves as the ceremonial residence of the President of Russia. Moscow is rated as a beta world city for its global influences in media, politics, education, entertainment and fashion. It also remains a major economic centre and is home to a large number of billionaires; in 2007 Moscow was named the world's most expensive city for the second year in a row. It is home to many scientific and educational institutions, as well as numerous sport facilities. It possesses a complex transport system that includes the world's busiest metro system, which is famous for its architecture. Novosibirsk Novosibirsk is Russia's third largest city, after Moscow and Saint Petersburg, and the administrative center of Novosibirsk Oblast. It is also the largest city in Siberia and the administrative center of Siberian Federal District, in the southwest of which it is located. It was founded in 1893 as the future site of the Trans-Siberian Railway Bridge crossing the great Siberian River Ob, and was known as Novonikolayevsk after Tsar Nicholas II. The bridge opened for traffic in the spring of 1897. Its importance further increased early in the 20th century with the completion of the Turkestan-Siberia Railway, connecting Novosibirsk to Central Asia and the Caspian Sea. Ulaanbaatar Ulaanbaatar, also known as Ulan Bator, is the capital city of Mongolia in north central Mongolia. The city lies on the Tuul River, and situated in a valley at an elevation of about 1310 m (about 4300 ft) and is surrounded by ridges. It is the political, cultural, industrial, and transportation center of the country, connected by highway to all the major towns in Mongolia and by rail to the Trans-Siberian and Chinese railroad systems. Ulaanbaatar has a long and mysterious history, and is only now undergoing an industrial revolution. Ulan-Ude Golden Eagle Luxury Trans-Siberian Express (Westbound)(© www.palacetours.com) 5/12
Ulan-Ude, the capital city of the Buryat Republic, is located about 100 km south-east of Lake
Baikal. It is located at the foot of the Khamar-Daban and Khrebet Ulan-Burgasy mountain
ranges, next to the confluence of the Selenga River and its tributary, the Uda which divides
the city into two parts. It is the 3rd largest city in East Siberia and is served by the Ulan-Ude
Airport (Mukhino), as well as the smaller Ulan-Ude Vostochny Airport. Ulan-Ude was founded
in 1666 by the Russian Cossacks. There are old merchants' mansions richly decorated with
wood and stone carving in the historical center of Ulan-Ude, along the river banks. They represent
beautiful examples of Russian classicism.
Vladivostok
Vladivostok is Russia's largest port city on the Pacific Ocean and the administrative
center of Primorsky Krai. It is situated at the head of the Golden Horn Bay not far from
the Russo-Chinese border and North Korea. It is the home port of the Russian Pacific
Fleet. The city is located in the southern extremity of Muravyov-Amursky Peninsula,
which is about 30 km long and approximately 12 km wide.
Yekaterinburg
Yekaterinburg is the 5th largest city in Russia after Moscow, Saint Petersburg, and is the
capital of the Urals region. It was founded in 1723 by Peter the Great as the metallurgical
factory and by the 20th century it had become one of Russia's largest and most important
financial, industrial and cultural centers. Between 1924 and 1991, the town was known as
Sverdlovsk. The city is often said to be situated on the border of Europe and Asia (on the
Asian side) and two symbolic monuments of this can be found near the city.
Price Chart
All Rates in US$ per person including ALL taxes and surcharges
Group Tour Rates
Class Dates Single Rate Double Rate Triple Rate
Gold Class
For departures May 15,2021 through
Gold Class US$ 35,995 US$ 21,795 N/A
June 12,2021
For departures August 7,2021 through
Gold Class US$ 37,995 US$ 22,895 N/A
September 4,2021
Imperial Suite
For departures May 15,2021 through
Imperial Suite US$ 71,895 US$ 35,995 N/A
June 12,2021
For departures August 7,2021 through
Imperial Suite US$ 79,495 US$ 39,795 N/A
September 4,2021
Silver Class
For departures May 15,2021 through
Silver Class US$ 26,495 US$ 17,695 N/A
June 12,2021
For departures August 7,2021 through
Silver Class US$ 28,495 US$ 18,995 N/A
September 4,2021
Departures
May 2021 15 Jun 2021 12 Aug 2021 7
Sep 2021 4
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INCLUSIONS:
Experienced Tour Managers
Arrival and departure transfers between hotel and airport
Hotel and train cabin accomodation
All meals are included, starting with dinner on the first day and ending with breakfast on the last day.
A generous drinks allowance, both alcoholic and non-alcoholic, is included with lunch and dinner on and off the
train.
Onboard service
Guided off-train tours
Personal headsets with audio tours
Onboard doctor and medical facilities
Luggage transport between hotel and train
All gratuities
EXCLUSIONS:
International and domestic airfare
Visas
Baggage fees
Insurance
Personal expenses
Accommodation
The Ritz Carlton Moscow , Moscow (5)
Ulitsa Tverskaya 3, Tverskoy, 125009 Moscow, Russia
The Ritz-Carlton Moscow is centrally located next to the Kremlin near the Red Square. It features a rooftop terrace,
large and stylish rooms, and international cuisine.
Facilities
free wifi, spa, salon, fitness center, room service, shops, business center, on-site restaurant
Hotel Hyundai , Vladivostok (4 -Star)
29 Semenovskaya St., Vladivostok, 690090, Russia
Vladivostok is a wonderful city blending European and Oriental cultures in the heart of
which there is a beautiful hotel - Hotel Hyundai. The hotel is ideally located within
walking distance of historical places, museums and shopping areas. Visit the most
luxurious hotel in the Russian Far East. Feel what business travel should be.
Facilities
Business center: including fax, PC, Internet, typing and translation services • Laundry
(same day return) • Safety deposit boxes • Concierge • Currency exchange • Credit cards are accepted:
AMEX, Visa, Master, Diners Club, GSB • Wake-up Calls • 24 hours room service • Hairdresser and
beauty parlor • Flower and souvenir shops • Room Facilities: Private bathroom with complimentary
toiletries and hair-dryer • Refrigerator and mini-bar • Remote controlled TV & VCR • Satellite TV
channels • Direct-dial telephones with bathroom extension • Electronic key-card • Air-conditioning •
Amenities for guest comfort include bathrobes and slippers • climate control • cozy beds • private
bathroom
** The above accommodations are for reference and all efforts will be made to give these accommodations. In
some circumstances if they are not available, alternate arrangements will be made in similar hotels
Travel Tips & FAQ's
Do you have tour managers onboard the Golden Eagle?
We have experienced Tour Managers on-board and they are renowned for their travel knowledge and their
organizational abilities which allow you to relax and enjoy your rail cruise. Also we receive exceptional passenger
comments about our Tour Managers and they ensure you enjoy every minute of your holiday. Usually there is one
Tour Manager onboard a train, and also a number of assistants depending on the total number of passengers.
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Do you provide arrival and departure airport transfers? At the start of the tour, arrival transfers from the international airport to our tour hotel are covered. As the tour ends departure transfers from our tour hotel to the airport are included. What is included in terms of hotel and train accommodation? During the tour on the Golden Eagle you will spend much of your time sightseeing or relaxing in the train’s public areas. However, you will find your hotel room or cabin on-board the train a welcome retreat at the end of a rewarding day. All hotels that you stay in will be of five-star standard, or the best available. Room upgrades are available on request, subject to availability and at additional cost. Is the price of meals included in the tour? The price of all the meals is included in the tour cost. This starts with dinner on the first day and ends with breakfast on the last day, unless otherwise stated. The Golden Eagle features one or two Restaurant Cars where you can dine on excellent food. What is the quality of service onboard the train? On-board the Golden Eagle you can expect service which is attentive, friendly and yet un-intrusive. Attendants in your train car will provide housekeeping and bedding turndown services and they will also assist you to ensure that you are comfortable in your cabin. Complimentary tea, coffee and bottled drinking water will be served to you in your cabin. What is included in guided off train excursions? During the off train excursions, guides will bring alive the history and culture of each place you visit on our rail cruise. All our tours come with a packed sightseeing schedule to make the most of the time you have off the train. These will bring you closer to the culture, people and history of your destinations. Also you will find special little touches included and these will help create magical memories. Are there any doctors or medical facilities onboard the train? All our tours have a doctor onboard and he will travel with the group during the entire journey. This means that medical assistance is always available. Importantly the doctor is on call 24 hours a day and can deliver primary care to you onboard the train. Usually the doctors will speak in English and be registered with the General Medical Council in the UK. In the case of exceptional circumstances and the doctor does not speak English, translation will be provided. Are there any Porterage facilities? Once you are on-board the train, you will only have to unpack once. Then your luggage and belongings will stay with you on the train throughout the 14 day journey. However if necessary, Porterage will be provided between the hotels and stations. Do I have to pay any tips/gratuities during the tour? During the tour, you will not have to worry about tipping anyone on or off the train. On your rail journey with Golden Eagle Luxury Trains all gratuities are included in the tour price. We encourage passengers to refrain from offering gratuities to crew/hoteliers/drivers etc as we will tip on your behalf. In case of any exceptional service received please inform us and Golden Eagle Luxury Trains will reward people accordingly. How many restaurant cars are included on the Golden Eagle? On-board the Golden Eagle one or two restaurant cars will be available to guests. However, this depends on the number of guests that are booked for a particular tour. In each car you can enjoy meals prepared by our Executive Chef who is assisted by his onboard restaurant team. Meals are prepared using the very best ingredients and these are locally sourced wherever possible. What is provided for breakfast onboard the train? The breakfast on the train includes a wide selection of fruit, cereals, orange juice and cold plates and these are presented to you as a buffet. Alternatively you can enjoy a cooked breakfast delivered by waiters to you table along with tea and coffee. What is provided as lunch and dinner onboard the train? During lunch and dinner you will enjoy fine food created by the Executive Chef that is served along with great wines. Attentive service will ensure you experience a welcoming atmosphere within the restaurant car. We also ensure that your culinary experience reflects the very essence of the countries we travel through, as well as international cuisine. What type of seating arrangement is followed in the restaurant car? On-board the train the restaurant cars can accommodate all guests in a single sitting. Also you can make use of our open-seating policy to dine wherever, and with whomever you please. Is there any dress code onboard the train or during tours? Throughout the journey there is a casual dress code. In the evening we suggest smart casual. What is included in the Bar Lounge Car? The Bar Lounge Car is the social heart of the Golden Eagle Luxury Train. Here you can rest and relax in comfortable surroundings as you read or enjoy a game of cards with friends or fellow passengers. What planning is included in daily tours? In the Bar Lounge Car the Tour Manager will outline the activities included for the day. Passengers will be given Golden Eagle Luxury Trans-Siberian Express (Westbound)(© www.palacetours.com) 8/12
printed daily itineraries throughout the tour detailing train arrival and departure timings. Up to date weather forecasts for the next destination and information on the following day’s excursions and activities will also be provided here. What types of activities are provided to guests onboard the train? In the Bar Lounge Car and Restaurant Cars you can partake in language lessons and engaging talks hosted by experts and you can learn more about the local history and culture of countries you are traveling through. In the evenings the resident pianist will entertain you in the Bar Lounge Car and you can make use of the bar which stays open until the last person leaves. What is included in the Freedom of Choice touring options? In specific cities you can customize your journey and enjoy the opportunity to select from an array of Freedom of Choice tours. In these cities off-train excursions will take in all the major attractions but in addition you can choose from a variety of activities and enjoy a tailor-made experience. All these optional activities are included in the tour cost and there are no extra charges which ensure that you get the ultimate in terms of flexibility. However, Freedom of Choice options may vary depending on train timings, minimum number of people and local weather conditions. Occasionally we may offer an optional excursion that requires extra payment. In case you do not wish to take an off- train excursion you can either stay onboard the train (Golden Eagle only) or make arrangements privately to go on your own tour. However, you will have to ensure that you are back by the departure time. In case you are not back in time, the train will not be able to wait and must leave as per the schedule. Do I need to purchase travel insurance? When traveling on our tours you must be fully insured for any medical expenses that may be incurred. To buy travel insurance contact Palace Tours and we also recommend buying cancellation insurance in case you are unable to travel for any reason. Please contact us for more details. What currency do I need to bring during a tour? On-board the train US Dollars and Euros are used but guests will not need much currency. However, charges for laundry and bar bills have to be met so bring $500 in cash per person. You can also run a 'tab' on-board and make a CASH payment at the end of the tour. We do not accept Credit cards on-board any of the trains. We also recommend passengers travel with small denominations and clean bills. Importantly, marked or torn US Dollar bills are not accepted in Russia. You will also need money to pay for souvenirs and any shopping done off the train. This can be paid for in local currency and in some instances in US Dollars. If you need to change money contact the Tour Manager and/or guides and they will provide you with more information. Is there a safe onboard the train? Each cabin has a safe in which you can store any cash or valuables. Can passengers pay with credit cards and traveler’s checks in cities? ATM machines are now available in all large towns and cities and all the hotels that we use accept major credit cards. Traveler’s checks however, are virtually impossible to exchange. Will a representative meet me at the airport / train station? When you arrive one of our representatives will be waiting with a Golden Eagle Luxury Trains sign. In case you are arriving by air, you will be met after immigration, and once you have collected your luggage and cleared customs. Our representative will then assist you to your transfer vehicle to the hotel. Do any restrictions about luggage apply on the train? Within the train there is very limited space inside the cabin for storing luggage therefore, we advise passengers to bring soft-topped luggage as it is easier to store. There is also no space to store luggage under beds. However, there is luggage storage area at the end of each carriage and we recommend that passengers unpack and store their empty luggage here. Our cabin attendants will assist with this process. What footwear should I bring for this tour? All our tours require some walking so we recommend that passengers bring comfortable walking shoes with rubber soles to avoid slipping. Are toiletries provided onboard the train? A range of L'Occitane toiletries are provided in each cabin and these include shower cream, shampoo and conditioner. Within the cabin you will also find a hairdryer, bathrobes, slippers and towels. Should I bring my prescription medication? We advise guests to bring enough medication to last the duration of the tour. Also ensure that you have spoken to your primary care physician and received a medical clearance prior to traveling. Finally, our doctor onboard the train must be advised of prescription medication that you are traveling with. Are vaccinations needed for the trip? We advise guests to contact their GP or local travel clinic to get up to date information on what vaccinations are required. In case you are traveling from America you can check the CDC website if you need further information.We advise guests to contact their GP or local travel clinic to get up to date information on what vaccinations are required. In case you are traveling from America you can check the CDC website if you need further information. What languages are tours conducted in? The main language used for tours is English. However, guides speaking other languages are available on selected Golden Eagle Luxury Trans-Siberian Express (Westbound)(© www.palacetours.com) 9/12
tours and these are often subject to minimum numbers of passengers requesting for a particular language, or on request at additional cost. Please contact us for more information. Can specific dietary needs of passengers be accommodated on tours? Most of the special dietary requirements that passengers have can be catered for. Please contact our office for further details. Will I get access to beauty treatments onboard the train? Beauty treatments are not available on board but are available in tour hotels. Will I get access to internet onboard the train? The train does not have Wi-Fi, however there are a number of internet USB adaptors, which you can use in the Golden Eagle Bar Lounge Car. These can only be used on personal laptops carried by passengers and are provided on a first come, first served basis. However, internet coverage is limited and is usually available when the train passes through larger cities and towns. Can I use my mobile phone on the train? When using your mobile phone on-board the train you will notice that coverage is limited. It may also be limited in rural areas. Please check with your service provider for more information on coverage. What time should I arrive at the hotel on the first day of the tour? We recommend that guests arrive between 11.00 and 16.00 hours, as this will give them time to join the Welcome Dinner. In most hotels check-in is at 12 noon. Early check-ins are dependent on hotel availability (charges may apply). Are there any gym facilities onboard the train? Gym facilities are only available in the tour hotels. There are no such facilities onboard the train; however, tours involve a moderate degree of walking. What happens in case I require hospitalization? We will ensure that you are escorted to a hospital and make every effort to ensure that you receive the highest possible level of care. If needed we will also get in touch with your relatives at home. We recommend that you purchase travel insurance as it will cover expenses associated with hospitalization and loss of luggage. On average how many passengers do cabin attendants serve? During a tour 2 cabin attendants look after 10 passengers. Are porters available to help with baggage? Porters are available at each of the hotels and at the station to help get luggage on and off the train. Will I be informed about cities and places that we visit daily? Upon boarding the train you will be given a brochure that is specific to the route and it will have details about the journey and the places covered. Additionally, passengers will receive daily updates throughout the tour with detailed timings, weather forecasts and excursion information. What should I do if I require a foreign language interpreter? If you require a foreign language interpreter please contact our Reservations Department, and they will do their best to accommodate all requests (charges may apply). Who should I inform in case I go on a private off train excursion? During the off-train excursion period, the train may be moved to another platform or depot so you should inform the Tour Manager if you intend to make you own tour plans during the day. Can passengers in wheelchairs go on off train excursions? Passengers in wheelchairs can go on off-train excursions but if they require a wheelchair this must be specified at the time of booking the tour. We will do our best to accommodate the request (charges will apply if assistance is required for maneuvering the wheelchair). However, please note it may not be possible to go on all of the excursions. How many people can travel on off tour excursions? Each bus can carry up to 35 passengers and tours may be divided into groups Can Golden Eagle accommodate dietary restrictions? Yes, Golden Eagle can make adjustments to your dietary restrictions, excluding Kosher needs due to the remote locations the train passes through. Just notify Palace Tours prior to booking your trip. Where is my luggage stored, and how might I access it during a long journey? Empty suitcases are stored at the end of each carriage. Ask your steward if you need to access your suitcase during the journey. Generally, the Golden Eagle follows an, “unpack once,” mentality whereby passengers unpack their items into their cabin at the beginning of the trip, and use a smaller carry on bag at excursions and hotel stops. Are there safety measures or precautions in place? There are certain safety measures already in place for passengers. Smaller numbers in group tours allow for more accountability and personal attention, and therefore a heightened sense of safety during excursions. While there has currently been no trouble in areas of Golden Eagle’s tours, if necessary, changes will be made to the itinerary. The safety of the passengers is Golden Eagle’s top priority. Are there accommodations for families on board? There are no interconnecting rooms on the Golden Eagle, but families spread across multiple cabins will be placed Golden Eagle Luxury Trans-Siberian Express (Westbound)(© www.palacetours.com) 10/12
next to each other in the carriages. The Golden Eagle train is an adult-oriented train and there are no cots or changing facilities. It is up to parents if they choose to bring their children, but there is a wide range of ages aboard the train. Also, Golden Eagle adds and removes carriages depending on the size of the group on the train. Terms & Conditions PAYMENT TERMS: 25% of the total tour cost due at booking 75% or the balance due no later than 65 days prior to departure CANCELLATION FEES: Cancellation 61 days or more prior to tour departure date - Loss of deposit paid or due Cancellation 60 days or less prior to tour departure date - 100% of the total cost of the holiday Cancellations should be intimated by FAX to the corporate office in Miami FL. The above times are based on European time. In order to provide enough time for processing cancellation, guests need to add 3 business days to the above timeframes. An administration fees of 15% on any monies paid by the client will be charged prior to refund. We strongly recommend purchasing travel insurance to cover the losses incurred in case of cancellation. For information on available plans or to purchase travel insurance, please visit www.palacetours.com/insurance. Golden Eagle Luxury Trans-Siberian Express (Westbound)(© www.palacetours.com) 11/12
Palace Tours Contact Information
Our Corporate Offices are located in Miami, FL. Click here to schedule a phone call or visit to our
Miami Office
You can contact us by Phone or live chat on the website or feel free to walk in to our office where
our Luxury Travel Experts are available to assist you during business hours.
Office: Palace Tours
12000 Biscayne Blvd. Suite #107
Miami, FL 33181
WEB: www.palacetours.com
EMAIL: travel@palacetours.com
PHONE: 1-800-724-5120
USA:
Miami, FL: 786-408-0610
Princeton, NJ: 1-609-580-1372
New York, NY: 1-212-920-2543
Houston, TX: 1-832-446-2709
INTERNATIONAL:
United Kingdom: 0330 808 4654
Australia: 1-800-156-671
New Zealand: 0800-442-510
FAX: 1-609-683-9772
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