Housing HIGHLIGHTS IN THIS ISSUE
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Housing
HIGHLIGHTS
Housing Services newsletter
IN THIS ISSUE
P3 Join the conversation
P8 No ID, no entry
Issued by Slough Borough Council
for our tenants and leaseholders P10 Gift with love
ISSUE 37
February/March 2019
Our housing newsletter
As housing services merged and Colin Moone became our new service
lead, the change prompted us to re-think the Streets Ahead newsletter.
We wanted to give the newsletter a fresh look, a new name and to create a
Resident Editorial Panel so we got our heads together to have a conversation
about the options.
Please return completed surveys
As officers we don’t always know what you want to read about and what will in the envelope provided.
be of interest, hence the idea of creating an Editorial Panel so you can have a
say in this. Or email your responses to
getinvolved@slough.gov.uk
Being on an editoral panel does not mean attending meetings,
but giving feedback by email. Or complete the survey online at
Join the https://www.surveymonkey.co.uk
CONVERSATION
So, on that note, it’s your turn to join the conversation and /r/BRC9HNH
let us know what you think.
Please answer yes or no to the following points.
I think this newsletter should... Yes No
Bear in mind ‘this housing newsletter’ also refers to
previous editions called Streets Ahead. be published once a year (with more frequent
news being published through Twitter,
Yes No Facebook and other digital media)
This housing newsletter is informative be published four times a year
be published more often
This housing newsletter has an appealing (please state)
design and style
stay as it is
This housing newsletter is distributed (If, no please suggest what you would like to change)
frequently enough
This housing newsletter tells me what I need
should be published online
to know about council services
I would like to know more information/articles about
Thinking about the most recent edition you have seen the following issues:
of this housing newsletter, would you have….?
Please tick one option only.
Read all or nearly all of it Just glanced at it
Read most of it Didn’t read any of it
Read a few articles Don’t know/remember
Yes No
I have something else to add to the conversation:
I am interested in being on an Editorial
Panel If yes, please give your email address or
phone number in the box below.
2 Housing Highlights February/March 2019
How will you join
the conversation?
Colin Moone, Housing Services Lead
As a resident, you may not have noticed the council made a
significant change to the way your housing services are
managed. The change took place in December 2018 when all
teams responsible for delivering housing and housing related
services were brought together under my leadership.
The change means all housing teams Income recovery to prevent of recommendations to me which
are now located together at household debt and maximise they felt would resolve the
Landmark Place by MyCouncil. With income to support the delivery of complaint.
housing teams being at one location services to council tenants.
Being a member of the Resident
we are now able to provide you with
Responding to reports of anti- Board or a Complaints Panel are just
a quicker response and more
social behaviour and enviro- some of the ways we can work with
seamless service. Some of the work
crime, including neighbour you, our residents, to learn from
we do is listed below.
disputes, fly-tipping, pest mistakes and improve our services
Working to prevent homelessness infestation and serving Closure and, therefore, your homes and your
and working with private Orders on properties that are lives.
landlords to source homes and being used for illegal purposes.
Talking with residents is crucial to
improve the quality of private
Thank you to everyone who my role as Housing Services Lead
rented accommodation.
completed last year’s satisfaction and nothing highlights the
Managing the council’s Housing survey, especially those of you who importance of this more than the
Register and allocating homes told us you’d like to work with us to tragic events at Grenfell Tower in
that become available to look at how we can improve things. 2017. The fire and the events leading
households that need them. up to the fire demonstrate more
I met the Shadow Resident Board
than anything the importance of
Managing temporary recently to have a conversation with
having conversations with residents
accommodation for homeless them about how we will respond to
to understand the impact we have
households whilst we look to find your feedback. One of the ways the
on your lives and where we need to
suitable accommodation for them Board and I can pick up on what
intervene to improve things and
or while we review their situation. needs to be improved is by looking
make sure you can live happily and
at the feedback we get from
Managing the council’s housing safely in your homes.
complaints.
stock on a day to day basis,
To that end, this edition of Housing
including communal (shared) Just last week resident Board
Highlights talks about some of the
areas. members came together to form a
ways you can join the conversation
Complaints Panel to hear a
Managing leasehold properties to make your views known.
complaint that had escalated to
and service charges.
Stage 3 (the final stage) of our If you have any ideas or thoughts on
Managing Right to Buy complaints process. At the meeting how you would like to join a
applications. residents heard the complainant talk conversation with us, just let us
Identifying and responding to about what had happened and the know. You can use our online form
fraudulent activity, including tenant’s daughter also attended to to talk to us - the form is
unlawful sub-letting, money explain the impact this had had on automatically sent to the relevant
laundering and fraudulent Right her mum’s health and wellbeing. I team or officer.
to Buy applications. was interested to listen to residents
I look forward to hearing from you
discuss the complaint afterwards
Administering the Disabled and having a conversation with you.
and to hear how they reached a
Adaptations Grant, providing conclusion, before making a series
disabled adaptations for
vulnerable people in Slough.
Housing Highlights February/March 2019
3
What do we want to talk about?
OK, so we want you to talk to us, o improving the way complaints We want to talk to you about the
but what do we want to talk are handled to make the proposed changes to find out
about? process quicker and more what you think about them. We
focused on resolution and think you might be interested in
We want to have conversations with
consumer redress hearing what we think about
you about a wide range of things,
them too. By having a
for example: o bringing back inspections for
‘conversation’ we can reach a
social housing providers and
The national picture - what the consensus on our approach to the
making the regulation of social
government is saying and what changes.
housing stronger
that means for you and how you
feel about it. For example, last o introducing penalties for We received a lot of feedback from
residents through last year’s
year the government published a housing providers who
satisfaction survey. We would like
consultation document (the Social continually fail to provide good
to have a conversation to
Housing Green Paper) asking for services - or continue to fail to
understand what the feedback
feedback on a range of changes abide by the law and/or
means and how we can respond
they are considering introducing. regulation.
to it to make a positive difference.
Those changes include:
o whether or not to continue What’s it like to live in your home
and your neighbourhood? What’s
offering flexible (fixed term)
it really like? Our officers may
tenancies
have a fairly good idea of what it’s
like, but we want to hear your
perspective, as a resident.
What should our priorities be?
Are we right to be focusing our
efforts, for example, on parking
issues and estate cleanliness, or
are other issues more important
to the people who live there?
What is it like being a Slough
Borough Council tenant or
leaseholder? What are your
experiences and what can we do
to improve things?
As part of Slough Borough Council,
we work with colleagues in other
service areas. If you have feedback
about other issues, for example
street lighting or missed bin
collections, we can share your
feedback with colleagues who can
use this to review areas of the
services they deliver.
SO, HOW CAN
YOU JOIN A
CONVERSATION?
4 Housing Highlights February/March 2019
Local
conversations
We know Slough people already
meet up with neighbours and other
local people who share a common
interest to talk about a whole range
of things. For example, the Recycled
Teenagers is a lunch club who meet
a couple of times a week at Britwell
Community Centre where they talk
about all sorts of things and enjoy
each other’s company. Other groups
meet up to exercise, learn crafts or
other skills or simply to have fun and
meet other people.
If you already attend one of these
groups, why don’t you start a
conversation about your
neighbourhood and community? As
a group with a common purpose or
concerns, your voice and your
opinions can have more impact than
those of one person with a single
point of view. You can tell us about Facebook and
your conversation and any views or
concerns you share by filling in our social media
online form, using this short link
https://bit.ly/2Mnne0H
We already pick up on feedback from for each of our neighbourhood
Alternatively, you can tell us what the social media through the teams to offer residents a place to
you think by joining one of our council’s Twitter and Facebook discuss local issues and to engage
closed Facebook groups (see article) account. Whilst it certainly isn’t the with their housing team. Using these
or by writing to me, Colin Moone, quickest way of getting in touch with groups will mean you can join (or,
using the freepost envelope us (using the online form is indeed, start) a conversation at a
provided with this edition. significantly quicker), our corporate time that is convenient to you.
We’d love to hear about your group, communications team monitor social
If you would be interested in
what you do, where you meet and media and liaise with us to respond
registering to join one of the closed
what, if anything, we might be able to tweets and posts that are relevant
groups, please let us know by
to do to support you and help your to us.
completing the online form at
group grow. It’s not just about We know some people are quite https://bit.ly/2Mnne0H
joining in with something we, averse to using social media due to
By registering to join a closed
Housing Services, organise and run, reports on the news, however, by
Facebook group you are not
it’s about telling us what you are using closed groups on Facebook,
committed to post anything, you can
talking about amongst yourselves only residents who register with us
merely follow other conversations
and in groups you are already part are able to view and post on that
and hear other residents’ points of
of. group.
view. You must be a council tenant
We are exploring (with the intention or leaseholder to join these
of offering) closed Facebook groups conversations.
Housing Highlights February/March 2019
5
Resident Inspectors What’s in
The role of a Resident Inspector is
currently being developed and we’d
As a Resident Inspector you will
decide how much you want to do
it for you?
love to hear your thoughts on what (depending on how much time you
they should do. have available) and how you want to
do it.
Our thinking so far is that Resident
Inspectors could audit or test If you don’t want to attend a We value the time people take to
services to check we are doing what meeting, you could join the talk to us, but what’s in it for you?
we say we will do and we are conversation by email or social Well, for one thing, you can add
providing good quality services to media. You may decide the topic of your views to a conversation and
residents. This could be achieved in the conversation is of no interest to know they will be taken into
different ways according to your you, but we might want to talk about account when decisions are made.
personal circumstances and the something that is important to you Some other benefits are listed
amount of time you are able to and you want to be part of that below.
spend on this, for example: conversation. • Access to training - this could
reviewing documentation (either It’s entirely up to you. All you need to be face to face training, e-
by email or hard copy) to check it do is to let us know the best way of learning or perhaps you can
is clear, easy to understand and contacting you so we can tell you think of another, better way for
that the content achieves what is what we are talking about and how us to deliver training?
intended you can join the conversation. You • Meeting new people, making
can do this by filling in the online contact with and developing a
testing our customer services by
form at https://bit.ly/2Mnne0H or better relationship with your
visiting or calling us and telling us
calling us on 01753 477220. neighbours.
how we did
These are just some of the ways • Making a difference - changing
inspecting the shared areas
you can join the conversation and things that matter to you and
where you live and letting us
we will be listening to what you your neighbours.
know if any repairs are needed or
tell us and looking at other ways • Getting something that irritates
we need to clean or tidy up more
we can talk. For example, we are you off your chest - but in a way
joining a conversation about a currently thinking about holding a that informs the people (us)
service review (by email, online or housing conference later this year who can do something about it.
face to face workshop) to look at - would this be something you In return, we will:
what we want to deliver and the would be interested in? If not, why
best way to achieve that not? What would you want from a • pay any out of pocket expenses
housing conference? you incur, e.g. travel or the cost
carrying out audits to test the of telephone calls etc.
quality of the services we deliver.
• make sure you have all of the
information you need to decide
whether or not you want to be
involved in a conversation, e.g.
o the topic of conversation and
time involved
o how we will be having the
conversation - telephone,
email etc.
o what we want to achieve as a
result of the conversation
o any training we can offer to
make sure you can fully
engage in the conversation
• tell you what has changed or
what we will do as a result of
the conversation.
6 Housing Highlights February/March 2019
Water charging
more information if you are affected
We previously told you the way How to authorise someone else to A small number of council tenants
tenants pay for water and waste deal with your account on your are not affected by this change. They
water services is changing. behalf. The account holder will include:
need to give Thames Water
From 1 April, nearly all council those whose property already has
permission to discuss your
tenants will start to receive their a water meter so are already
account with any other person.
water bills directly from Thames billed directly by Thames Water
Water and you will no longer be How to apply for the Watersure
leaseholders
paying for your water services in Plus scheme to help reduce your
with your weekly rent. bills. An application form to apply blocks where the council has
for the scheme was enclosed. received separate bills and are not
You should by now have received
part of the agreement being
your first letter from Thames Water Thames Water will be writing to you
brought to an end.
introducing themselves. The letter again in early March to provide more
they sent gave you the following information about your account We have already written and told
information. before water bills for 2019/20 are you if you live in one of the
sent later that month. properties not affected by these
How to update your personal changes.
details. If these need to be If you didn’t receive a letter in
changed please let Thames Water January please read this second Please remember that no water
know so they bill you correctly. letter carefully as it contains charges debts will be transferred to
Please also let us know if any of information on what you will need Thames Water. If you have rent
your personal details have to do to get ready for billing by arrears on your account at the end
changed. Thames Water. of March, these will be debts owed
to the council and no payments for
How to set up a direct debit. You We understand this is a big change
any water charges before April 2019
can do this on Thames Water’s for tenants and have published
should be made to Thames Water
website or complete the direct some FAQs on our website.
under any circumstances.
debit mandate that was enclosed These can be found at
with the letter. www.slough.gov.uk/waterchanges
Housing Highlights February/March 2019
7
No ID - no entry!
All representatives of Slough Borough Council and Osborne
Property Services are required to wear their staff identification
badges at all times when undertaking council business.
Expiry Date:
A N Other
If a representative attends without ID, residents should not 31 March 2020
Site Manager
allow access without verification from the office first. If you For verification of
this ID please call
0800 915 1215
have any concerns, please call the Osborne contact centre and quote this emp
Hawker House, Hea
loyee number: 476
2
throw West Busines
immediately on 0800 915 1215, or the council on 01753 475111. s Park SL3 8XP
BRIGHT FUTURES
START IN EARLY YEARS
Slough Borough Council has The first five years of a child’s life are Cllr Shabnam Sadiq, cabinet member
launched a campaign to make critical to their lifelong development. for children and education, said: “At
more parents of two, three and Positive early years experiences the council we believe that bright
four year olds in the borough impact on a child’s brain futures start in early years, which is
aware of their entitlement to development, supporting their why we are keen to raise awareness
government funded early language, social and behavioural and encourage parents to take up
education places for their children. skills. the early years places their children
are entitled to.
Currently all three and four year olds Many providers in Slough offer early
are entitled to 15 hours of free early education places. This includes “Early years providers do an
education provision, but in Slough childminders, children’s centres, day amazing job of preparing children
there are many more parents who nurseries, pre schools, schools with for school life, and they also bring
are entitled to 30 hours free nursery classes and nursery schools. huge benefits in helping to develop
childcare for their three or four year children’s cognitive and social and
olds. emotional skills too.
Lots of two year olds are also BRIGHT FUTURES “Children whatever their background
entitled to a free early education START IN EARLY YEARS should have access to, and benefit
place of up to 15 hours per week. from, good quality early education
and childcare, which is why I urge all
There are many benefits to children
parents with pre-school children to
getting a good start through free
enquire today and take up this
early education, and research has
opportunity for them.”
proven that those children who
attend a good early years provision To find out more call 01753 476554,
before starting school do better in email earlyyears@slough.gov.uk,
their GCSE results than children who text info and your name to 81025 or
do not take up an early education Slough Early Years Service
visit
place. Register now to take up your free early education place for 2, 3 and 4 year olds
Text info and your name to 81025
www.slough.gov.uk/earlyeducation
www.slough.gov.uk/earlyeducation
earlyyears@slough.gov.uk
01753 476554
8 Housing Highlights February/March 2019
Roof and Using HomeSwapper?
loft space Social media can help!
Our replacement roof programme
has revealed a number of
properties where the loft space
has been used by the tenant to
store personal items.
The loft space does not form part of
your living space and therefore
should not be used to store personal
items.
Whilst carrying out repairs, the
council and its contractors may have
to gain access to the space in your
loft.
If items are found and need to be If you’re looking for a home swap 5. Have you been as realistic and
moved to gain access we will through HomeSwapper, social honest as possible?
remove them, however there will be media is a great tool for reaching
6. Finally, have you shared your
a cost to you as the tenant. The same as many people as possible in a
advert on the HomeSwapper
applies to loft spaces in blocks of short space of time.
Facebook page?
flats. The council is not responsible People tend to check in on their www.facebook.com/HomeSwapp
for loss or damage of any items social media at least once a day, so if erOfficial
stored in the loft space. you want your voice to be heard, this
The HomeSwapper Facebook page is
The ceiling joists in loft spaces are is one way of reaching other
followed by more than 40,000
not designed to carry weight. swappers.
people, so there is really nowhere
Loft insulation can be crushed Review your HomeSwapper better for you to be shouting about
your home!
which makes it ineffective and can advert - a checklist
result in heat loss through the Please remember though - never
roof. This in turn can result in If you want to make sure you’ve
openly put up your full address or
higher energy costs and could giving yourself the best chance of a
contact details on social media and
increase damp and mould. swap, the team at HomeSwapper
use the direct message function on
have this advice for you.
Stored items can prevent access to Facebook if you want to share
carry out repairs. 1. Firstly, and most importantly, details.
have you added good quality,
Items placed in the loft are not You can find more advice and
recent photos of your home?
covered by insurance should there detailed articles about how to share
be a water leak or fire. 2. Is the description of your home your advert on Facebook
detailed, with as much http://blog.homeswapper.co.uk/blog
Recharges information as possible about the
Your tenancy agreement states you features it offers?
must keep your home clean, tidy and 3. Have you included practical advice
in a good state of repair. You must - for example, roughly how much
pay us the cost of repairing any the household bills cost each
damage you cause to the property month, any restrictions on
and fittings. keeping pets, landlord
If the loft area/ceiling is damaged responsibilities?
due to items being stored, the cost 4. Have you included a review of the
of the repair will be your local area and the benefits it has
responsibility. to offer?
Housing Highlights February/March 2019
9
Gift with love
Over the Christmas period we launched our
#GiftWithLove campaign in support of Hestia, a local
charity which supports adults and children in crisis.
Hestia is currently based at our Hawker House offices in
Langley, alongside council officers and Osborne staff.
Council officers joined colleagues in Hestia and Osborne
to turn festive decorations into a gift for the children and
adult victims of domestic abuse.
The year long campaign was launched by Cllr
Mohammed Nazir, cabinet member for corporate finance
and housing. He was joined by pupils from the Holy
Family Primary School art club who helped to paint and
decorate the tree.
Staff were invited to take a bauble from the tree, which
contained a gift wish for disadvantaged children affected
by domestic abuse, and to buy the gift. They then came
together to wrap them for Hestia.
Families fleeing domestic abuse are often forced to leave
their home without an opportunity to pack personal
items. Once they have left it can be difficult or impossible
to return to their home to collect their belongings,
leaving children without toys or clothes.
Sharon Crawley, Specialist Domestic Abuse/Outreach
Worker at Hestia, led the campaign and said: “I have Diabetes roadshow
been absolutely overwhelmed by the response and effort
which teams have put into this! What started as a small A diabetes roadshow will be hosted by Slough Council
tree has grown massively.” for Voluntary Service’s (SCVS) Wellbeing Prescribing
Service in February.
The success of the initiative brought officers together and
its success has led to the #GiftWithLove campaign, which Osborne Property Services and Slough Borough Council’s
will see a number of similar events taking place Community Development team are partnering with SCVS
throughout the year to support the victims of domestic on the roadshow, which will be visiting venues in
abuse and to celebrate events such as Mothers’ Day and Britwell, Chalvey and central Slough.
back to school following the summer holidays. Diabetes is a major health problem in Slough, due to a
significantly higher than national average proportion of
A mum, who received gifts for her and her daughter, people with diagnosed diabetes and low physical activity
said: “We loved all the gifts you gave us. She opened rates.
them on Christmas Eve and said this is the doll I wanted!
Thank you so much for making her so happy at Local residents are invited to come along to one of the
Christmas.” following awareness days in February.
• Tuesday 19 February - HOME on the High Street,
Unit 43-45 The Observatory Shopping Centre
(old Top Shop), SL1 1LE. From 11am-3pm.
• Wednesday 20 February - Britwell Library/Community
Centre, Wentworth Avenue, Slough, SL2 2DT.
From 10am-2pm.
• Thursday 21 February - Chalvey Community Centre,
The Green, Slough, SL1 2SP. From 10am-2pm.
Osborne will be running other awareness days later in
the year, so watch this space!
If you require any further information, please email
communities@osborne.co.uk
10 Housing Highlights February/March 2019Repair priorities
When you report a repair, the work will be prioritised You can expect us to respond within the following
as below. timescales:
Priority 1: Emergency repairs: risk of immediate Priority 1: We will attend within 2 hours to make safe
danger to people and/or significant damage with the objective of completing the repair
to property (e.g. this could be a substantial within 24 hours or the next working day (if
leak or flood that can’t be contained by the attended by the out of hours service).
tenant). Priority 2: To be completed within 3 working days.
Priority 2: Urgent repairs: risk of danger to people Priority 3: To be completed within 20 working days.
and/or damage to property if not attended
to within three days. When you call to report a repair, the call taker will tell you
Priority 3: Routine repairs: low risk of danger to people how the repair has been prioritised and book an
and/or further damage to property. appointment with you within timescales above.
This guide shows which repairs are the council’s or the tenant’s responsibility. You should check this guide before contacting the
council to request a repair. Any SBC repair that has been caused by damage or neglect will be rechargeable. We may agree to
undertake some tenant responsibility repairs in exceptional circumstances and recharge.
Council Council
Leasehold
Leasehold
tenancies tenancies
Repair description Repair description
Tenant
Tenant
SBC
SBC
The structure Doors and windows
Roof and chimney stacks/brea sts (brickwork, flashing, External doors, hinges and locks
cowls and protective fittings) Internal doors and hinges and privacy door locks
Chimney cleaning
Window frames and glazing panes, latches,
Walls, foundations and flooring locks, putty and sills
(floorboards, MDF panel or concrete screed and lino in
kitchen/bathroom/wet rooms) Failed seal in double glazing units (not caused by pane break)
Heating, power and sanitary installations Gaining access/lost keys
Central heating boilers and radiators Gardens
Council-supplied gas and electric fires Individual washing lines and rotary driers
Electricity wiring and gas and water* pipework from Washing lines/driers in communal areas
meter or point of entry into the property * the council Dividing fencing and gates for tenants/leaseholder
may be responsible for water supply pipework outside the gardens * The council will maintain any estate boundary fencing
property and some pipework passing through leasehold Garden sheds, greenhouses and patios
properties Decoration
Blocked and damaged drains and sewers Internal decorations including minor plastering
Slow-draining/blocked sink, hand basin and External decorations
bath waste traps/u-bends
W.C. pans, sinks and cisterns
Other repairs
White goods and non-council appliances
Fixtures and fittings
Improvements and alterations by you or previous tenants
Laminate flooring, carpets and other
non-council floor coverings Communal and external areas
Kitchen sinks, units and worktops Footpaths to your front door
Toilet seats Estate paths across grounds
Curtain battens, rails, shelves and coat hooks Gates and fencing to alleyways and drying areas
Standard light and fluorescent light bulbs Play equipment
and starter fittings Door entry systems
Electrical sockets, light switches and pull cords * damage to door entry system handsets may be rechargeable
Sink plugs and toilet chains Refuse and recycling
Smoke alarm batteries Cleaning individual refuse/recycling bins
Hard-wired smoke alarms Replacing lost or stolen bins (via MyCouncil)
Shower rails and curtains
Information for leaseholders
Repair responsibilities for leaseholders differ depending on your lease agreement.
Please check your lease for confirmation of
responsibility for repairs.
Housing Highlights February/March 2019
11Cut out and keep
This page won’t be included every edition so keep it somewhere safe.
How to contact us How to contact us
Email tenants@slough.gov.uk Neighbourhood Housing
Website www.slough.gov.uk
Customer Service Team:
Post Slough Borough Council 01753 475111, choose option 3
Housing Services (Landmark Place)
St Martins Place Reporting Fraud
51 Bath Road, Slough SL1 3UF
Fraud Hotline: 01753 787876
Telephone 01753 475111 choose option 3
Monday to Friday Make a complaint or suggestion
9.00am-5.30pm
Fax 01753 875499
Email: housingservicecomplaints@slough.gov.uk
Minicom 01753 474100 01753 474035
By post to Housing Services
In person MyCouncil
Landmark Place
High Street
Right to Buy and Leasehold Services
Slough SL1 1JL Email: rtb@slough.gov.uk
9am-6.30pm Monday Email: leaseholdservices@slough.gov.uk
9am-5.30pm Tuesday 01753 475111 choose option 3
9am-5.30pm Wednesday
10am-5.30pm Thursday Housing benefits and council tax
9am-5.30pm Friday
9am-1.30pm Saturday 01753 875348 or 875349
Missed bin collection
You can report this on 01753 475111 choose option 4
Rent arrears
01753 476731 or 01753 474027
Ways to get involved
Email: getinvolved@slough.gov.uk
Children are being
g exploited
p d byy Contact the information and participation team:
Karen Lewis: Telephone: 01753 875437
gangs
g g involved in drug
g crimee.
Karen Wilkinson: Telephone: 01753 875685
Know the signs to spot. Anita Jan: Telephone: 01753 477220
County lines gangs use children and
nd vulnerable people to courier drugs and
money. A young person who is involved
volved in county lines activity might exhiibit
some of these signs:
Request repairs
Osborne help desk/emergency out-of-hours
repairs:
Persistently going
missing from school
Unexplained
acquisition of money, excessive receipt of
Relationships with
controlling, older
Leaaving home
Email: slough@osborne.co.uk
texts or phone calls care without
or c
or home, or being
found out-of-area
clothes or mobile
phones
individuals or gang
association
ex
xplanation
Free phone: 0800 915 1215
!
Monday to Friday: 8am to 8pm
*Wednesday: 9 to 11am closed for training
:PNUPÄJHU[ :PNUPÄJHU[JOHUNLZ
- emergency calls only*
Suspicion of self-harm, Parental concerns
physical assault or
unexplained injuries
decline in school
performance
in emotional
well-being Saturday: 8.30am to 12noon
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(S[LYUH[P]LS``V\JHUJVU[HJ[*YPTLZ[VWWLYZHUVU`TV\ZS`VU
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12 Housing Highlights February/March 2019You can also read
