HOW HOSTED EXCHANGE COMPARES WITH GOOGLE APPS

HOW HOSTED EXCHANGE
COMPARES WITH
GOOGLE APPS
We know that choosing a cloud service provider is an important decision. Understanding the
facts about your provider is essential to setting expectations on reliability, support and services
offered to help make your business successful. It is important that you understand why
[Company name’s] industry leading offering has been the solution of choice for your peers.

                   Reliability                                Portfolio of Services

                                            Support

   •   We offer an unmatched, financially backed SLA of 99.999% to ensure you are consistently
       up and running.
   •   Our highly skilled support and migration staff ensures that your transition to the cloud is as
       smooth as possible. We’ll handle the entire migration process for you - other providers
       lack this type of hands on support.
   •   Our robust portfolio of cloud services expands beyond Microsoft products – including
       VoIP telephone services, Online Backup and more.
   •   We enable full administrative control over our cloud services through an easy-to-use
       web-based control panel.

Given how critical email and other communication/collaboration services are to business,
reliability is always a crucial aspect of the cloud service provider selection process. Uptime and
data replication are only as good as a provider’s infrastructure and experience – as well as the

capabilities of the service itself. Our state-of-the-art infrastructure, proven industry experience
and unmatched 99.999% SLA are unbeatable.

Before you decide on a cloud service provider, make sure you get the facts. Below you will find
detailed information on how our offering compares to the competition.

Item                 Hosted Exchange                              Google Apps

SUPPORT

                     We take care of the entire process           Online migration toolkit and
                     from start to finish, no call foreign call   discussion forum support
                     centres, no faceless support. REAL
Migration            people who understand YOUR
Support              business making sure that your
                     computers, servers and mobile
                     devices are set up correctly and
                     exactly how you require.

                     24/7 Exchange Monitoring and                 24/7 phone support for Business
                     maintenance. Telephone support               customers only
                     during office hours from staff that
Tech Support                                                      Built in support ticketing system in
                     understand and care about your
                                                                  control panel
                     whole business (not just your email!)
                                                                  Online forum
                     Online Knowledge Base

CONTROL

                Customers able to provision users        Supports all browsers
                and manage settings for Amazing
Management      Support’s proprietary services as well
Control Panel   as Microsoft-based and third-party
                services
                Supports all browsers

                My Services available in Outlook to      Limited permissions and functionality
                change common settings for users'
                services and update passwords,
End-user        reducing administration load
Controls
                Granular set of permissions
                controlled by the administrator;
                ability to manage all services
                enabled and request additional
                ones

RELIABILITY AND INFRASTRUCTURE

                   Policy-based Encryption add-on          Google Message Encryption service
                   available; includes templates for       available
                   HIPAA compliance
Security                                                   Wipe ActiveSync devices; BlackBerry
                   Wipe ActiveSync and BlackBerry          device wipe requires BES
                   mobile devices in case of loss or
                   theft; supports multiple BB policies

                   7 datacenters (6 US-based, 1 UK-        Does not reveal which of its global
Operations: SLA    based)                                  datacenters are used
and Location of
Data               SaS 70 Type II Audited, 99.999%         99.9% uptime SLA
                   uptime SLA

SERVICES OFFERED

                   Support for full range of smartphones   Support for ActiveSync devices;
                   and tablets, including ActiveSync       BlackBerry support requires BES or
Mobility Support
                   (iPhone, iPad, Android, Windows 7)      downloadable apps from Google
                   and BlackBerry

                   Unlimited storage; message size limit   Storage max 25 GB; message size
                   50 MB                                   limit 25 MB
Supported Mail     Enterprise version of Exchange 2010     Gmail connection for mobile and
Platforms          (latest version); Outlook 2010          Outlook is limited; Gmail Business
                   available                               Plans are based off the same free
                                                           Gmail service

                   Public folders available                Public folders supported via Google
Public Folders
                                                           Groups

                   Exchange 2010 enables full support      Google Apps Sync for Microsoft
                   of Microsoft Outlook® 2010 features     Outlook® is a plug-in for Outlook
                   such as improved calendaring and        2003, 2007, or 2010; however, there
                   conversation view                       are limitations and synchronization
Support for                                                issues between the two
                   Outlook Web App (enhanced web
Outlook
                   access available with Exchange          Outlook Web App not available;
                   2010, supports all browsers)            users access Google Apps' web
                                                           interface
                   Microsoft Outlook® 2011 for MAC
                   available

Outlook Licenses   Available with any plan                Not available

Collaboration      Secure instant messaging, SharePoint   Google IM, Docs and Cloud
and File           document management and online         Connect services
Management         backup

                   Archiving available (basic and         Archiving available
Archiving          compliant); supports all third party
                   cloud archivers

                   Hosted PBX VoIP-based telephone        Google Voice, a consumer-oriented
Voice/Unified      offering with full Unified             service
Communications     Communications option
Offering
                   Conference Bridges