#insideretaillive 26 - 27 FEB, 2020 - MELBOURNE, AUSTRALIA - Retail Week 2020
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Part of Partner
#insideretaillive
PLATINUM SPONSORS
26 - 27 FEB, 2020
MELBOURNE, AUSTRALIA
GOLD SPONSORS
Leading Retail Publication in
Australia, New Zealand and Asia
NEWS & VIEWS
ON THE WORLD
AUGUST 2017 — OF RETAIL
$9.95
FO RE VE R
YO UN G
The evolution
of sportsgirl
Tomorrow’s shoppe
rs Stuck in a rut
The rise of Cool office spaces
Generation Z Do Australian retailers
Smoothie bikes Social comme
lack creativity? rce
and test labs China takes it to
the next
August 2017 www.inside level
retail.com. au | 1
insideretail.com.au
#insideretaillive
Hello and welcome to Inside Retail Live 2020.
We’re only in February and there’s no denying this year has had a rocky start,
with more brands sadly shutting up shop. Meanwhile, many of us have been
personally and/or professionally struck by the unprecedented bushfires that
have ravaged much of the east coast of Australia.
But out of tragedy comes inspiration and hope, and it is an honour to be in the
company of so many of you who stepped up and used your businesses to help
those in the bushfire-affected communities. I sincerely hope the remainder of
2020 is happy, fruitful and productive for all of us.
The team at Inside Retail has shaken things up and created an all-new
formula to bring you an agenda jam-packed with great insights from some of
Australia’s brightest retail leaders.
Our hope is that when you leave Inside Retail Live, you’ll have been exposed to
new ideas, practical advice and thought-provoking insights that will help you
and your teams during these tough trading times.
You will hear from both local and international keynotes each day on the
mainstage, followed by an opportunity to choose your own content journey
by picking from one of the four streams: customer, workplace, tech/innovation
and retail management.
For us, this is really just an extension of what we try to do each and every
day. Our goal is simple: support the Australian, New Zealand and Asian retail
markets with essential daily news and information for professionals in the
business of retail.
And this year, I am excited to note, will mark the 48th year of doing just that.
Thank you for not only joining us at Inside Retail Live 2020, but for also being
part of that journey.
Happy retailing.
Amie Larter
General Manager
Octomedia (publisher of Inside Retail)
3
FOREWORD
We are very excited to be a platinum
sponsor of this year’s Inside Retail Live
event that brings together some of
Australia’s brightest retail leaders in one
place to inspire us with insights and ideas
for the future.
eftpos proudly supports retailers by promoting
competition and choice, and we are always
looking for new ways to enhance our core
network propositions of network resilience and
security.
For example, we believe retailers should have
the ability to send (or route) transactions to a
least cost network – a process called Least Cost
Routing. This is about getting the best economic
outcome for your business, so you can pass
those benefits on to your customers.
When we think about the theme across Retail
Week, “Dare to Disrupt, Innovate and Inspire”, we
have witnessed a rapid acceleration of innovation
and disruption across the payments landscape.
Today, eftpos competes in a dynamic
environment against a number of payment
players but our core values remain true.
As Australia’s domestic payments network,
Stephen Benton
Chief Executive Officer
we believe we play an important role in driving
eftpos payments competition, providing efficient, cost-
effective and secure payments solutions for the
benefit of consumers and retailers.
I invite you to call in and talk to us on stand 32
and have a chat about how eftpos may be able
to help you improve your bottom line.
Welcome to this great event and I hope that
you walk away feeling energised about the
opportunities ahead for your business.
4
#insideretaillive
FOREWORD
Retail customer service is like
any other customer service: it’s
the act of providing customers
with assistance, answering their
questions and helping them
solve problems. However there
are some factors specific to this
industry that make it important
to learn and hone retail
customer service skills. Doing so
will lead to happier, more loyal
customers.
Keeping customers happy means
making every interaction matter. With
Zendesk, you can make sure your
customers get the support they need -
wherever they’re interacting with your
brand. Because happy shoppers are
repeat customers - and that’s what
makes a good brand great.
We are proud to be a supporter of
Retail Week and Inside Retail Live
2020, a movement committed to
driving growth and inspiring change
in the industry. Meet us at our booth
to see how you can join other leading
Mikkel Svane Australian retailers who use Zendesk
Chief Executive Officer and take your customer experience to
Zendesk the next level - and perhaps win some
fun goodies in the process!
5
THE APP Be sure to download our App to access all the conference information at your fingertips, including Create Your Own Agenda, App Challenge, Attendee Connect and much more. To download the app, search for EventsAir on your app store and download The Event App by EventsAir. Enter the following event code: irl20 To access all the App features, click the ‘Log In’ icon and use the email you used for your registration and PIN number that will be sent to you over email. To engage on the App, select the ‘Attendee App’ icon and tick ‘I would like To Opt In - share my contact details’. You won’t want to miss out on the $1,000 eftpos voucher, Xbox One X and 3 airpods up for grabs! It’s as simple as competing in the leaderboard challenge within the App. Thanks to eftpos Australia, Latitude Financial and Nexon Asia Pacific for donating these awesome prizes! The top 3 winners will be announced on Thursday 27 February by the MC’s in each breakout stream after the lunch break. Winners must collect their prize from the exhibition area during the afternoon tea break between 2:45 pm - 3:15 pm. 8
Klarna
DAY 1 MAIN STAGE
9:00 – 9:30 AMANDA RETAIL REVOLUTION: THE POWER
STEVENS OF THE CUSTOMER EXPERIENCE
Consumer Futurist
9:30 – 10:00 JON BIRD AUSSIES VS THE WORLD: DO WE
VMLY&R Australia & SHAPE UP OR HAVE WE SHIPPED
New Zealand OUT?
10:00 - 10.30 JUSTUS WILDE THE WAREHOUSE GROUP’S
Themarket.com (NZ) JOURNEY OF BUILDING A
MARKETPLACE ECOSYSTEM AS A
GROWTH STRATEGY
10:30 – 11:00 BREAK
11:00 – 11:30 MATT NEWELL INTERVIEW:
The General Store THE RISE AND FALL OF
SHOES OF PREY
MICHAEL FOX
Fable Food Co
11:30 – 12:00 MATT BARR BIG CHANGES SHAPING THE
Chief Product FUTURE OF RETAIL IN AUSTRALIA.
Officer, eftpos WHAT ARE THE BENEFITS FOR
MERCHANTS AND CONSUMERS
12:00 – 12:35 ANGELA MEYER THE MAGICAL HOUSEHOLD
Double Denim SHOPPER
TESSA WATERS
Actress
12.35 - 1:40 LUNCH BREAK
10Turn 'same day' into your
competitive advantage
AM pickup Online Proof of Live
PM delivery tracking delivery support
When you need your items delivered across town on the same day,
reliability is key.
As Australia’s leading franchised parcel delivery service we're
generating innovative solutions designed to provide your business
with a competitive advantage.
Our bespoke hub and spoke network, is ideally structured to provide
your business with a cost-effective and reliable sameday metro
parcel delivery service within major metropolitan and selected
regional cities.
couriersplease.com.auDAY 1 CHOOSE YOUR OWN JOURNEY
The Tech & Retail The
Customer Innovation Management Workplace
1:40PM-2:10PM Creating a Cool The Rise of Profitable Growth Way Beyond
Physical Experience Conversational in Saturated Engagement
Marketing and it’s Markets
Measurable Impact
Richard Facioni, on Retail
Alceon Group Emma Sharley Marcio Oliveira Rhonda Brighton-Hall
Peta Granger, LUSH Sharley Consulting da Silveira mwah
Richard Goodman Samsonite
Heinemann
Moderator:
Danny Lattouf
The General Store
2:10PM-2:45PM Consumers - The Best Practices to Innovative Paving a Path
Power of Choice Form a Winning Technologies for to Financial
Last-Mile Delivery Retailers to Drive Wellness in the
Strategy Business Profitability Workplace
and Sustainability
John Barkle, Mydeal Jessica Ip Farokh Ghadially Deborah Potts
Dion Appel, Openpay Couriers Please Schneider Electric Rest
2:45PM-3:15PM BREAK
3:15PM-3:45PM Understanding Digital Strategy How to Avoid Redesigning Work
the Customer: and Creating Sustainability
Case Study Marketplace “Greenwashing”
Offerings in Order to Grow
Sales & Profitability
Violet Lazarevic Mark Teperson Natalie Brennan Andrew Apostola
Telstra Accent Group FoodCo Portable
3:45PM-4:15PM How Retail Can Unified Commerce How to Build A Building a Culture
Prepare for the Brand That Chain of Resilience
Future Consumer Stores Can’t
Now Compete With
Eloise Zoppos Shane Lenton Salena Knight Gabrielle Roux
Monash Business School Cue Clothing Co Retail Strategist SHEIKE
4:15PM-4:45PM Appealing to Payments - Past, Structuring a Attracting and
Customer Diversity Present and Future Company for Scale Retaining Talent
Tyson Hackwood Nati Harpaz
Jo Newman ThinkHowe Catch Group
Jethro Marks, The Nile
Taking Shape Moderator: Kellie Egan, Marketplacer
Professor Gary Brian Walker Richard Evans
Mortimer
Retail Doctor Group Talent Nation
QUT
Matthew Skerritt Moderator:
EVERYHUMAN Robin Hilson
McKenzie Consulting
Moderator: Australia
Jo-Anne Hui-Miller
Inside Retail
12Use Openpay to drive
new customers and
higher basket values
Customers access via our simple,
easy to use app with sign up and
approvals in minutes.
$
Potential to Increase ATV Increase customer
conversion and loyalty Reduce product
by 40-100%
return rate
Ready to increase sales
with Openpay?
To find out how to offer your customers Openpay contact:
growth@openpay.com.au
For more information visit: openpay.com.auEnter to WIN $5,000 worth
of products to monitor and
control your store’s energy usage
Keep an eye on your business
anytime, anywhere
TM TM
With PowerTag and EcoStruxure Facility Expert, you can:
• Track your energy usage in real-time via an app
• Control all your critical energy assets remotely
• Monitor your refrigeration and cool room temperature
• Get immediate alerts when issues arise
• Benchmark energy consumption across your stores
Scan the QR code to enter!
Find us at Booth 35
Competition ends on 6 November 2020
and is open to all Australian Retailers.
se.com/au/retail
© 2019 Schneider Electric. All rights reserved.
998-20780691_AU-GBDAY 2 MAIN STAGE
9:05 - 9:35 ERIC MORRIS STATE OF THE INDUSTRY
CEO
PAS Group
9:35 - 10:15 DANNY LATTOUF FROM THE SHOP FLOOR TO THE
The General Store EXECUTIVE CEILING - WHAT
SUCCESSFUL RETAIL LOOKS LIKE
IN THE DECADE AHEAD
10:15 - 10:50 MALCOLM KOH CUSTOMER EXPERIENCE IN
Zendesk RETAIL - THE TRENDS YOU
NEED TO KNOW FOR 2020
10:50 - 11:20 BREAK
11:20 - 12:00 YASMIN EVOLUTION OF RETAIL:
GRIGALIUNAS COLLABORATION IN THE
The World’s Biggest SECOND HAND ECONOMY
Garage Sale
12:00 - 12:35 GREG SMITH PURPOSE BEYOND PROFIT:
Icebreaker WHY VF CORP ACQUIRED THIS
NZ FOUNDED BRAND
12:35 - 1:40 PM LUNCH BREAK
15DAY 2 CHOOSE YOUR OWN JOURNEY
The Tech & Retail The
Customer Innovation Management Workplace
1:40PM-2:15PM Brand and Digital Retail 10 Things I Wish Mattel Case
Innovation Innovation at I Knew About Study - Corporate
Drives Sale Scale Retail Wellness/
Performance
Russell Schulman Michael Gillespie Richard Facioni Amanda McMillan
Formerly Krispy Kreme Domino’s Alceon Group Wellineux
2:15PM-2:45PM How to Integrate Experience Driving Performance Stakeholder
and Innovate is the New through Partnerships Management
for Tomorrow’s Loyalty in an Ever Evolving - Where all
Marketplace
Customer Stakeholders
WIN
Cameron Lawson Matthew Scott LatitudePay Greig Brebner
and Rachel Tigel Klarna BLUNT Umbrellas
Forever New
2:45PM-3:15PM BREAK
3:15PM-3:45PM How to Adapt Experimenting Self Disruption What it Takes
your Business to to Succeed to be an Epic
Meet Customer Retail Leader
Needs
Brett Spinks Dean Salakas Pippa Hallas Julie Mathers
Swarovski The Party People Ella Baché Flora & Fauna
3:45PM-4:15PM What Customers The Changes Future Retail How to Create
Want and Challenges Customer Great Places to
in Choosing Work
Technology for
Retail in the
New Decade
Utadi Murphy Michael Gillespie Zane Sabre Rob Godwin
Dan Murphy’s Domino’s Maison de SABRE Lovehoney Australia
Yves Dalcourt Anna Samkova Angus McDonald Nishad Alani
Miele PAS Group Barbeques Galore Retail Zoo
Kelly Jamieson Nathan Bush Travis Wright Cheryl Walters
Edible Blooms 12HIGH Esther & Co Greencross Limited
Moderator: Moderator: Moderator: Moderator:
Jo-Anne Hui-Miller Tyson Hackwood Heather McIlvaine Robin Hilson
Inside Retail ThinkHowe Inside Retail McKenzie Consulting
Australia
16Become
an employer
of choice
Unlock features
that help support
your staff to grow
and thrive, now
and into the future.
Foster a thriving workforce
Rest has been committed to supporting retail
employees through workplace education since 1988.
Adding financial literacy to your employee wellness
programs can help you increase retention, employee
satisfaction, and differentiate your company within
the market.1
We have the knowledge and insights to help your
employees across a range of super products.
Let us show you how.
See us in action at Inside Retail Live
On stage 2:15pm, 26th February 2020
1 WSSA Workplace Financial Wellness Index, 2016.
This information has been prepared without taking account of your objectives, financial situation or needs. Before acting
on the information or deciding whether to acquire or hold a product, consider its appropriateness and the relevant PDS
which is available at rest.com.au. Issued by Retail Employees Superannuation Pty Limited ABN 39 001 987 739 (Rest),
trustee of Retail Employees Superannuation Trust ABN 62 653 671 394 (Fund).Driving payment
competition
for Australian
merchants.
eftpos is the Australian payment network that’s
driving competition. Greater choice in payments
can translate into real business benefits for
merchants. It’s time to make an informed choice.
For secure payments at a low cost, choose eftpos.
Contact us at info@eftposaustralia.com.au
to find out more about the opportunities for
your business.
Proud sponsor of
Proud supporters of ARA, NRA, MGA, NORA and AACS.
Copyright © 2020 eftpos Payments Australia Ltd (ABN 37 136 180 366). All rights reserved.PLATINUM SPONSORS
eftpos Zendesk
eftposaustralia.com.au zendesk.com.au
Stand no. 32 Stand no. 31
GOLD SPONSORS
CouriersPlease Emarsys Klarna LatitudePay
couriersplease.com.au emarsys.com klarna.com/au latitudefinancial.com.au
Stand no. 33 Stand no. 40 Stand no. 37 Stand no. 38
OpenPay Rest Schneider Electric
openpay.com.au rest.com.au (Australia)
Stand no. 34 Stand no. 39 se.com/au/en/
Stand no. 35
20#insideretaillive
EXHIBITORS
Adobe Advent Cin7 GapMaps Pty Ltd Interparcel
adobe.com/au adventsecurity.com.au cin7.com gapmaps.com au.interparcel.com
Stand no. 22 Stand no. 13 Stand no. 16 Stand no. 1 Stand no. 4
Marketplacer Pty Ltd Nexon Asia Pacific Next Logistics 3PL Overdose Digital Parcel Perform
Marketplacer.com nexon.com.au nextlogistics.com.au Australia Pty Ltd parcelperform.com
Stand no. 17 Stand no. 12 Stand no. 29 overdose.digital Stand no. 28
Stand no. 24
Pick N Watch Poplin Data Redseed Training Resulticks Australia &
picknwatch.com poplindata.com redseed.com New Zealand
Stand no. 14 Stand no. 20 Stand no. 2 Resulticks.com
Stand no. 36
Sherpa Shippit ShopExp Smartfreight
sherpa.net.au shippit.com shopexp.io smartfreight.com
Stand no. 23 Stand no. 6 Stand no. 21 Stand no. 3
Spenda StarshipIT Tanda Trimble Planning
spenda.co starshipit.com Tanda.co Solutions
Stand no. 19 Stand no. 18 Stand no. 27 www.trimble.com
Stand no. 25
TruRating Australia Unbxd Inc VBS Group Weirdly Ltd
trurating.com/en-au unbxd.com vbsgroup.net.au weirdlyhub.com
Stand no. 30 Stand no. 26 Stand no. 15 Stand no. 5
21FLOORPLAN
MORNING
SESSIONS
LOUNGE
MAIN STAGE
39 40
R
M
37 38
CATERING
35 36 T
In
33 34
6 5 4 3 2 1
CATERING
31
21 23 25 27 29
CATERING
22 24 26 28 30 32
CATERING
12 13 14 15 16 17 18 19 20
22#insideretaillive
#insideretaillive
AFTERNOON
SESSIONS
Choose your
own journey
Retail
Management LOUNGE
39 40
Tech & The 37 38
Workplace
CATERING
Innovation
35 36
33 34
6 5 4 3 2 1
The
Customer
31
21 23 25 27 29 Customer
CATERING
22 24 26 28 30 32 Section
CATERING Downstairs
12 13 14 15 16 17 18 19 20
23RETAIL WEEK - WHAT’S ON
FEBRUARY 24 FEBRUARY 25
INVITE ONLY
Retail Week Launch Dinner
hosted by Launch party
INSIDE RETAIL AND EMARSYS
Venue: Ms Collins
Venue: Kirks Cellar Basement Dining 425 Collins St, Melbourne VIC 300
Room 382 Little Bourke Street, Melbourne Time: 7:00 pm to 10:00 pm
Time: 6:30 pm
FEBRUARY 26 FEBRUARY 27
Venue: Pullman Albert Park Venue: Pullman Albert Park
65 Queens Rd, Albert Park 65 Queens Rd, Albert Park
Time: 8:00 am Time: 8:00 am
Launch party
Venue: The Timber Yard
351 Plummer St, Port Melbourne
Venue: Alto Event Space, Top Floor, Time: 6:30 pm
Melbourne GPO, Cnr Elizabeth and Little
Bourke St, Melbourne
Time: 7:00 pm to 10:00 pm
24RETAIL WEEK TEAM
Amie Larter Madelyn Jones Jeff Purser Fontini Yourelis
General Manager - Octomedia Events Manager Head of Sales Account Manager
Nick Foster Vivien Blacher Allison Crowe Nicole Torres
Head of Customer Support Customer Support Legend Head of Marketing Senior Marketing Coordinator
Ian Sudjatmiko Jo-Anne Hui-Miller Heather McIlvaine Dean Blake
Senior Marketing Coordinator Editor Online Editor Journalist
Alec Jeffrey Claudia Cuffe David Giannuzzi
Strategic Accounts Manager Events Consultant Strategic Accounts Manager
From our team to yours … a BIG THANKS for joining us at
Inside Retail Live 2020.
It would be impossible for us to bring you this event without
the support of our sponsors and exhibitors. THANK YOU
And of course, our speakers. You rock!
Until 2021.
Inside Retail team
26GET YOUR DEMO
CHOOSE YOUR OWN AGENDA ADVENTURE
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