Caieducation 2019 COURSE CATALOG - Community Associations Institute
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$25 OFF ANY CLASSROOM COURSE! SEE PAGE 26 FOR DETAILS.
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caieducation
2019 COURSE CATALOG
CAI education and credentials
help you lead better, live
better, and achieve your desired
business results.
Since 1973, CAI has been the international leader for
education, training, and resources— supporting the millions
of homeowners associations, condominium communities,
and housing cooperatives, worldwide.
We understand your work and challenges.
CAI strives to meet the needs of our students by offering
classroom education in more than 30 U.S. cities, five selected
countries, and a full suite of online courses and monthly
webinars. Our courses are continually updated to provide the
most relevant information and hands-on training you won’t
find anywhere else.
Our record means business.
CAI has trained more than 32,000 community association
homeowners, managers, and service providers. Discover
where CAI professional education can take you.
2
CONTENTS
Education for Homeowner
Leaders.............................4
Education & Credentials
for Business Partners........6
Education for Managers.....9
Professional Management
Development Program.... 10
Credentials
for Managers................... 19
Webinars......................... 23
Registration Information.... 26
Schedules.........................27
2019 Events......................29
Registration Form............30
In 2018, approximately 22 percent of the U.S. housing market consisted of homeowners
associations, condominium communities, and housing cooperatives. To support the 70 million
Americans living in nation’s 350,000 community associations and millions of community
associations around the world, CAI works with 64 affiliated chapters within the U.S., Canada,
United Arab Emirates, and South Africa, and with housing leaders in several other countries
including Australia, Spain, Saudi Arabia, and the United Kingdom.
We help you stay at the top of your game.
z 2,380,000 community association
board and committee members perform
CAI EDUCATION AND
80,500,000 hours of volunteer service
annually, equivalent to $24.69 per hour.
CREDENTIALS
HOMEOWNER LEADERS
Board Leadership Development Workshop 586
z U.S. community associations collect $90
MANAGEMENT CREDENTIALS AWARDED*
billion in assessments annually, which fund AMS® Association Management Specialist 9,058
LSM® Large–Scale Manager 102
municipal-like services—utilities, security, AAMC® Accredited Association Management Company 307
insurance, legal counsel, landscaping, capital PCAM® Professional Community Association Manager 3,009
CMCA® Certified Manager of Community Associations 18,804
improvement projects, pools, clubhouses, provided by the Community Association Managers
International Certification Board (CAMICB)
and other amenities.
BUSINESS PARTNER CREDENTIALS
z 55,000 community association Educated Business Partner 472
RS™ Reserve Specialist 361
management professionals compete for CIRMS® Community Insurance and
Risk Management Specialist 141
community manager positions in the U.S. CCAL™ College of Community Association Lawyers 185
*BASED ON LAST AWARDED CERTIFICATE# AS OF SEPTEMBER 2018
3
education
FOR HOMEOWNER LEADERS
CAI understands the commitment and challenges facing community association
board members today. We believe what you do every day for your community
matters. For 45 years, CAI has trained community association board presidents,
treasurers, secretaries, and committee members with the best practices, effective
tools, and necessary resources to successfully lead a community association.
Board Leadership Development Workshop
If you live in a condominium, homeowners association, or other type of community, the Board
Leadership Development Workshop is designed to provide the foundation for effective communi-
ty association board leadership—if you’re just starting out or an established board member. The
workshop is offered in two formats: classroom instruction through CAI chapters or an online, self-
study course. The workshop consists of five modules:
z Governing Documents and Roles & Responsibilities
z Communications, Meetings and Volunteerism
z Fundamentals of Financial Management
z Professional Advisors and Service Providers
z Association Rules and Conflict Resolution
» To register for a class near you or learn more, visit www.caionline.org/bldw.
WHY BOARD TRAINING MATTERS
“Homeowner leaders comprise the largest segment of CAI membership, so
it’s important for these volunteers to get the right training. CAI education
ensures that when homeowner leaders participate in their communities and
local CAI chapters, they set an example by demonstrating the best ideas,
solutions, and successful community leadership—and enjoy doing it.”
JUDITH SILVA, 2019 HOMEOWNER LEADERS COUNCIL CHAIR, SACRAMENTO, CA
“Homeowner leaders are responsible for setting policy and making important
decisions for their communities. CAI education is a superb resource for board
members and anyone seeking information and best practices for common
interest developments.”
JANET L. NEWCOMB, 2018 HOMEOWNER LEADERS COUNCIL CHAIR, HUNTINGTON BEACH, CA
4
5
education & credentials
FOR BUSINESS PARTNERS
As a CAI Business Partner, you’re indispensable to the community associations you
support with your expertise, products, and services. CAI is proud to offer continuing
education for Business Partners and three distinctive credentials, designed
exclusively for; Reserve Specialist (RS), Community Insurance and Risk Management
Specialist (CIRMS), and the College of Community Association Lawyers (CCAL).
Be among the thousands of professionals who have elected to pursue CAI’s
business partner studies. Our business partner courses and credentials provide
a robust support system for classroom and
online learners and are tailored to community
22–24 association professionals who want to elevate
Percent of U.S. population in community associations their skills, increase marketability, and apply
their solutions to any community association’s
$25 billion specific needs.
Assessment dollars contributed to association reserve funds
for the repair, replacement and enhancement of common
property, e.g., replacing roofs, resurfacing streets, repairing
swimming pools and elevators, meeting new environmental
standards, and implementing new energy–saving features.
30–40
Percentage of community associations that are self–man-
aged, meaning they may use professional assistance for
specific projects, activities and services, but do not employ
a professional manager or management company.
6
“The CAI Educated Business Partner Distinction helps set CAI
Business Partners apart from competitors in the community
association marketplace. The distinction—and the knowledge
that comes along with it—elevates your business status in the
industry as a trusted resource instead of just another vendor.”
VISHNU SHARMA, CPA, 2019 BUSINESS PARTNER COUNCIL CHAIR, SHARMA &
ASSOCIATES, INC., FT. LAUDERDALE, FL
Business Partner Essentials
CAI’s Business Partner Essentials course is designed to help CAI-member product and service
providers better understand how to directly connect and serve today’s community associations.
Individuals who pass the course and maintain CAI membership earn the CAI Educated Business
Partner distinction, gaining special recognition among thousands of companies and professionals
who support common-interest communities. Our Business Partners Essentials course is offered as
an online course or as a classroom course taught by faculty at select CAI chapters. After comple-
tion of this course, business partners have the opportunity to apply their learning to:
z Gain a better understanding of the community association housing model
z Recognize the roles and responsibilities of community association “influencers” and deci-
sion-makers and possess the ability to meet customer expectations
z Gain insights to planning and managing successful bid response and negotiating pricing
z Examine methods to identify new business opportunities
» To register or learn more, visit www.caionline.org/bpessentials.
Reserve Specialist® (RS®)
Community associations rely on qualified reserve specialists to assist them in
extensive reserve planning to keep their communities running smoothly. Gain the
confidence of board members by obtaining CAI’s Reserve Specialist® (RS®) designa-
tion. After successfully completing the RS requirements, professionals will have the
opportunity to apply their learning to:
z Comply with current standards and practices established by CAI, subject to all
federal, state, and local laws, ordinances, and regulations
z Act in the best interests of the client; refrain from making inaccurate or misleading
representations or statements
z Exercise due care and perform planning and supervision as specified in the written
client engagement agreement
z Familiarize clients with the protocols and legal requirements of reserve funding
» To learn more, visit www.caionline.org/rs.
» Order brochures to promote your CAI credentials at www.caionline.org/brochures.
7
Community Insurance and Risk Management
Specialist™ (CIRMS™)
Community association board members look for qualified professionals to help them protect
their most valuable investments. Obtaining the Community Insurance and Risk Management
Specialist™ (CIRMS™) designation can help instill your client’s confidence in you and assist you
with growing your business. The CIRMS designation recognizes a demonstrated high level of
competency within the risk management profession. Recipients of the designation have demon-
strated their proficiency in the following areas:
z Identify risk and understand inspection reports
z Research and analyze precautionary measures to minimize loss
z Identify alternative risk-management techniques
z Compare insurance policies and companies
z Explain the many types of insurance coverage, including workers’ compensation, fidelity bonds
and crime, professional liability, equipment, and property
» To learn more, visit www.caionline.org/cirms.
College of Community Association Lawyers (CCAL)
The College of Community Association Lawyers (College or CCAL) includes lawyers who have demonstrated
skill, experience, and high standards of professional and ethical conduct in the practice of community associ-
ation law. As a CCAL fellow, you join an elite group of professionals with years of expertise and who are dedi-
cated to excellence in the specialized practice of community association law. Attorneys holding the CCAL have
an emphasis on the following skills:
z Identify and contribute to the solution of community association legal challenges
z Develop education materials and programming related to legal issues facing community associations
z Promote high standards of professional and ethical responsibility in the practice of community association law
z Assist community associations in maximizing effective governance practices
» To learn more, visit www.caionline.org/ccal.
BUSINESS PARTNER PROGRAMS AT A GLANCE*
PROGRAM BACKGROUND REQUIREMENTS APPLICATION FEE ANNUAL FEE
Educated Business Complete Business Partner Essentials course. Maintain CAI Business Partner ––
Partner member membership. Member $99
distinction Nonmember $199
Reserve Specialist (RS) Prepare at least 30 reserve studies within the past three Member $300 Member $110
(3) calendar years, hold a bachelor’s degree in construction Nonmember $550 Nonmember $335
management, architecture, or engineering (or equivalent
experience and education)
Community Insurance Five years of experience in the community association insur- Member $205 Member $120
and Risk Management ance field, be of satisfactory legal and ethical standing in the Nonmember $455 Nonmember $235
Specialist (CIRMS) industry
College of Community Minimum of seven (7) years legal practice with a demon- Member $325 Member $325
Association Lawyers strated concentration in community association law, five (5) Nonmember $625 Nonmember $625
(CCAL) of which must immediately precede the date of application;
be a member of CAI and have attended at least one CAI
Law Seminar within the last five (5) years
*overview of program requirements only; for complete details refer to www.caionline.org/credentials
8
education & credentials
FOR MANAGERS
Designed exclusively for community association managers, CAI’s Professional
Management Development Program (PMDP) features the most comprehensive
education curriculum for professional managers seeking to increase their skills,
knowledge, and job opportunities.
“CAI’s educational program is a virtual classroom that gives you the most
important tools for your profession. The courses, publications, webinars,
and networking opportunities carry you to greatness and enable you to
serve your clients with confidence and inspire your communities. CAI’s
library of collected works are unmatched and essential to enriching your
management career!”
JAMES H. DODSON, IV, CMCA, AMS, LSM, PCAM, 2019 COMMUNITY ASSOCIATION MANAGERS
COUNCIL CHAIR, EWA BY GENTRY COMMUNITY ASSOCIATION, EWA BEACH, HI
FACULTY
7,000–8,000 Learn from the best. More than 75 highly skilled, experienced pro-
fessionals in community association management, law, insurance,
Community association management
companies and finance instruct CAI courses. Every manager on the faculty
holds a Professional Community Association Manager (PCAM)
6,000–9,000 credential. Accountants, attorneys, and other professionals hold
advanced degrees and credentials in their respective fields.
Large–scale associations, i.e., those meeting
the following three characteristics: 1) a
single, contiguous community with a general COURSE MATERIALS
manager; 2) a minimum of 1,000 lots and/or All students receive a complete package of course materials that
homes; and 3) a minimum annual budget
of $2 million include the following:
z Participant guide with course objectives, agenda, and a list of
50,000–55,000 topics covered
z Digital access to sample documents, articles, and other resources
Community association managers (includes
z CAI publications—popular titles from CAI’s Guides for Association
onsite managers and those who provide part–
time support to a number of communities) Practitioners (GAP) series
All CAI education courses vary in materials provided, course
95,000–100,000 length, tuition, designation, credit, and continuing education cred-
it. Visit www.caionline.org/education for specific details on each
Individuals employed by management
companies course.
9
education & credentials
FOR MANAGERS
Professional Management Development Program
CAI offers four levels of courses designed to give new managers a knowledge base and experienced manag-
ers a deeper understanding of all aspects of association management. Courses focus on such topics as insur-
ance, finance, leadership, governance, and communications.
» M-100
The Essentials of Community Association
Management
CAI’s most popular course offers a comprehensive guide to community associ-
ation management. The course is designed for new managers and an essential
review for experienced managers. Each participant receives a community associa-
tion guidebook filled with sample forms, templates, and time-saving tips for man-
aging a successful community association. Course topics include:
z Roles and responsibilities of managers, owners, committees, and the board
z Developing, implementing, and enforcing rules
z Organizing and conducting board meetings
z Preparing budgets, financial statements, and funding reserves
z Evaluating risk management and insurance programs
z Preparing bid requests and identifying key contract provisions
z Recruiting, selecting, and managing personnel
» Save $25 when you register for the classroom course four weeks in advance.
Visit www.caionline.org/m100 to register.
10» M-201
Facilities Management
This course provides a hands-on approach to help
you analyze, evaluate, communicate, and plan for
property maintenance. Your community will benefit
from your increased understanding of the various
types of maintenance—routine, previous, emergency,
corrective, and scheduled. Topics include:
z Evaluating existing maintenance programs and
management controls
z Analyzing maintenance contracts
z Overseeing maintenance of common areas, using
checklists, and reports
z Making maintenance requests and recommenda-
tions to the board
z Preparing a request for proposal, including bid
specifications
z Using a reserve study for repair and replacement
» Save $25 when you register for the classroom
course four weeks in advance. Visit www.caionline.
org/m201 to register.
» M-203
» M-202 Community Leadership
Association Communications Work with volunteer board leaders to achieve
goals and set a positive tone for the community.
Get key communication techniques to improve res-
This course shows you how to inspire the coopera-
ident and board relations. This course offers strate-
tion needed from board leaders and volunteers to
gies that will benefit both new and experienced man-
achieve management goals. You’ll learn proven ways
agers and provide the skills to communicate more
to motivate and guide community leaders and help
effectively with owners and volunteers. You’ll learn
board and committee members to be more success-
the basics of good customer service and how to
ful. Topics include:
effectively handle complaints, write newsletters and
z Preparing and running efficient meetings
reports, and manage public relations. Topics include:
z Motivating and guiding board members
z Practicing effective communication skills
z Encouraging interest and participation in commit-
z Identifying and responding to owner needs
tees
z Addressing complaints and diffusing anger
z Developing election procedures
z Managing public relations
z Organizing community records
z Preparing annual meeting notices, management
» Save $25 when you register for the classroom
reports, and rule violation letters course four weeks in advance. Visit www.caionline.
» Save $25 when you register for the classroom org/m203 to register.
course four weeks in advance. Visit www.caionline.
org/m202 to register.
11education & credentials
FOR MANAGERS
» M-204 » M-205
Community Governance Risk Management
Gain a better understanding of board and man- Protect your community and respond to emergen-
agement responsibilities and a better grasp of the cies. Prepare for your community’s future by identi-
community association as a legal entity. Learn how fying insurance risks and addressing critical issues.
to advise and support your board and how to revise Learn how to optimize your community’s risk-man-
policies and procedures to comply with current laws agement program and gain strategies and resources
and recommended management practices. Topics for evaluating property coverage, reporting losses,
include: and managing claims. Topics include:
z Developing and enforcing rules z Assessing insurance risk
z When to consult an attorney or professional advisor z Reviewing alternative risk-management techniques
z Conflicts of interest and ethics z Developing a request for proposal for insurance
z Reviewing and amending governing documents coverage
z Statutes and case law affecting community man- z Managing insurance claims
agement z Monitoring and improving risk-management pro-
z Fiduciary responsibilities of association boards, grams
committees, and managers » Save $25 when you register for the classroom
z Management contracts course four weeks in advance. Visit www.caionline.
» Save $25 when you register for the classroom org/m205 to register.
course four weeks in advance. Visit www.caionline.
» M-206
org/m204 to register.
Financial Management
Understand and apply the principles of financial man-
agement to your community association. You’ll learn
the entire budget process, from identifying line items
to reconciling accounts to gaining board approval.
You’ll also learn how to analyze and report on associ-
ation finances. Topics include:
z Developing, managing, and balancing budgets
z Financial planning processes
z Replacement reserves and basic investment
principles
z Analyzing financial reports and records
» Save $25 when you register for the classroom
course four weeks in advance. Visit www.caionline.
org/m206 to register.
12» PCAM Case Study
The Professional Community Association Manager (PCAM) credential signifies the highest level of individual
accomplishment in the community association management profession. After at least five years’ experience as
professional community association managers, candidates for this highly respected designation successfully
complete all of CAI’s 200-level Professional Management Development Program (PMDP) courses and partici-
pate in a challenging Case Study—the final step toward earning this valuable credential.
The PCAM Case Study is an all-inclusive examination of a community association, commonly referred to as
homeowners associations (HOAs) and condominiums. The experience combines classroom discussions with
an extensive on-site inspection. During the Case Study, PCAM candidates explore in depth the administrative
procedures, legal documents, and communications of a designated community. Each candidate must then suc-
cessfully complete a comprehensive written analysis of his or her observation during the Case Study.
» To get full details on the PCAM Case Study or for a PCAM application, visit www.caionline.org/pcamcasestudy.
Questions? Please call CAI’s Designations Department at (888) 224-4321 or email caieducation@caionline.org.
“Earning this designation reaffirms my enthusiasm for what I do every day
for my client communities.”
KIMBERLY SUTHERLAND, CMCA, AMS, PCAM, CAI’S 3000TH PCAM DESIGNEE
13» M-300 » M-310
Ethics and the Community Management Company
Manager Administration
This interactive, online course discusses the nature Build the skills and knowledge to increase the effi-
of ethics and how it applies to community man- ciency and effectiveness of a community associa-
agement. Learn how to apply CAI’s Professional tion management company. Discover how to apply
Manager Code of Ethics, examine the fundamental the principles of organizational theory to set up
ethical responsibilities of a professional manager, and operate the business. After completion of this
resolve potential conflicts of interest, identify the course, you’ll be ready to market services, manage
appropriate response to offers of gifts and other and train staff, and develop additional sources of
remuneration, and accurately identify situations income. Topics include:
where disclosure is necessary. Topics include: z Benefits and challenges of starting a management
z Codes of ethics company
z Common ethical challenges faced by community z Creating and managing budgets
managers z Management ethics
z Consequences of unethical behavior z Drafting and pricing management contracts
z Ethical relationships with fellow managers, includ- z Finding qualified personnel
ing competitors » Save $25 when you register for the classroom
» This course is available only online. Visit www.caion- course four weeks in advance. Visit www.caionline.
line.org/m300 for more information and to register. org/m310 to register.
14» M-320 » M-340
High-Rise Maintenance and Managing the Large-Scale
Management Association
Address the unique challenges of multi-story com- Meet the unique needs of large-scale communities.
munities. Gain in-depth understanding of the unique This on-site course provides tips on how to manage
management skills required to be a high-rise man- associations that have more than 1,000 units or 1,000
ager in today’s market. This course offers hands-on acres and an annual budget of at least $2 million.
learning through onsite building visits and walk- You’ll explore the relationships between large-scale
throughs of a central plant, roof, and recreational associations and municipalities as well as the rela-
facilities. See major systems in operation and discuss tionships between master associations and sub-asso-
maintenance operations and procedures with build- ciations. Topics include:
ing staff. Topics include: z Management requirements of large-scale communi-
z Physical elements of a high-rise building ties
z Multi-story construction and maintenance z Large-scale associations and municipalities
z High-rise community operations z Master associations and sub-associations
z Common areas and recreational facilities z Open, commercial, and residential properties
» Save $25 when you register for the classroom » Save $25 when you register for the classroom
course four weeks in advance. Visit www.caionline. course four weeks in advance. Visit www.caionline.
org/m320 to register. org/m340 to register.
» M-330
Advanced Insurance and
Risk Management
Understand risk and limit exposure to loss to better
assess your community association’s exposure to loss
and evaluate all types of insurance policies. Learn
how to evaluate and review a community association
insurance policy, develop risk management strate-
gies, and review inspection reports. Topics include:
z Identifying risk and understanding inspection re-
ports
z Alternative risk-management techniques
z Comparing insurance policies and companies
z Types of insurance coverage, including workers’
compensation, fidelity bonds and crime, profes-
sional liability, equipment, and property
» Save $25 when you register for the classroom
course four weeks in advance. Visit www.caionline.
org/m330 to register.
15» M-350 » M-360
Manager and the Law Leadership Practices in
Learn how to manage effectively in the legal environ- Building Community
ment. This course offers practical ways to deal with Create a more engaged and collegial community.
the legal issues you face on the job. By reviewing This course teaches you the management strategies
cases that have impacted community associations that build better community relations. You’ll learn
and exploring a case step by step, you’ll gain a how to help residents develop social and prob-
greater understanding of how the legal system works lem-solving skills and foster greater participation in
and how the law affects managers and their day-to- the community. The course will help you develop the
day responsibilities. Topics include: leadership skills that can increase your job satisfac-
z Legal issues in community association management
tion and enhance your career growth. Topics include:
z Employment law
z Fostering community participation
z Management agreements
z Developing a community mission statement
z Manager liability
z Promoting positive interaction among residents
z Rules adoption, interpretation, and enforcement
z Cultivating personal leadership skills
» Save $25 when you register for the classroom » Save $25 when you register for the classroom
course four weeks in advance. Visit www.caionline. course four weeks in advance. Visit www.caionline.
org/m350 to register. org/m360 to register.
16» M-370 » M-390 | NEW!
Managing Developing Leadership Practices in
Communities Customer Service
Help your community transition successfully. From Whether you lead a community association board,
community design to operational turnover, you’ll manage volunteers, collaborate with colleagues, or
explore each stage of development and address a strive to meet the needs of your clients, this course is
variety of challenges. You’ll learn to manage a tran- specifically designed to equip you with proven strat-
sition effectively while avoiding legal problems and egies and tactics for reaching a level of personalized
dissent in the community. Topics include: human communication that will eventually give you
z Designing and creating communities a competitive advantage and a positive outcome.
z Developing budgets and managing finances Learn how to effectively and confidently communi-
through transition cate, and use the soft skills needed for providing the
z Transition processes following the transfer to home- best experience for homeowners, clients, and col-
owner control leagues. Topics include:
z Operational turnover z How to successfully guide association boards to
z Risk management agree on common problems
z Resident, association, and developer expectations z Sharpen your listening skills when addressing
» Save $25 when you register for the classroom resident disputes
course four weeks in advance. Visit www.caionline. z Strategies for addressing employee complaints
org/m370 to register. z Navigating negative relationships with professionals
who provide service to the community associations
» M-380 you manage
z How to promote and achieve community harmony
Litigation Training for by collaboration instead of compromise
» Save $25 when you register for the classroom
Managers course four weeks in advance. Visit www.caionline.
org/m390 to register.
Prepare for the possibility of litigation. This program
features rigorous training in pre-trial and trial skills
and is tailored for community association managers.
Our faculty are experienced, talented, and devoted » M-400
professionals specializing in common interest com-
munity law. Topics include:
Contemporary Issues in
z Preparing and responding to the possibility, likeli- Community Association
hood, and reality of litigation Management
z Understanding the discovery process
This course covers topical issues that impact profes-
z Selecting, preparing, and rebutting expert
sional managers and the communities they manage.
witnesses Subjects will vary and may cover issues such as fair
z Using alternative dispute resolution
housing policy and practices, aging communities,
z Preparing for trial and testifying in court
advanced communications and customer service
z Evaluating post-trial realities and options
trends, technology solutions, advanced negotiation
» Save $25 when you register for the classroom and mediation skills, employment trends, effective
course four weeks in advance. Visit www.caionline.
org/m380 to register.
recruiting strategies, and telecommunications legis-
lation. The course is offered in conjunction with CAI’s
Annual Conference and Exposition and is an invalu-
able addition to your professional development. CAI
will notify you of the topics to be addressed at least
three months before the conference.
» Visit www.caionline.org/m400 for more information.
17education & credentials
FOR MANAGERS PMDP AT A GLANCE
COURSE DURATION MEMBER NONMEMBER FORMATS
PRICE PRICE CLASSROOM | ONLINE
» M-100
The Essentials of Community Association
Management 2.5 days $459 $559
» M-201 1 day class +
+
Facilities Management .5 day online $459 $559
» M-202 1 day class +
+
Association Communications .5 day online $459 $559
» M-203
200 SERIES
1 day class +
Community Leadership .5 day online $459 $559 +
» M-204
Community Governance 2 days $459 $559
» M-205
Risk Management 2 days $459 $559
» M-206
Financial Management 2 days $459 $559
» PCAM Case Study 2 days
» M-300
Ethics and the Community Manager 6 hours $459 $559
» M-310
Management Company Administration 2 days $459 $559
» M-320
High–Rise Maintenance and Management 2 days $459 $559
» M-330
Advanced Insurance and Risk Management 2 days $459 $559
300 SERIES
» M-340
Managing the Large–Scale Association 2 days $459 $559
» M-350
Manager and the Law 2 days $459 $559
» M-360
Leadership Practices in Building Community 1.5 days $459 $559
» M-370
Managing Developing Communities 1.5 days $459 $559
» M-380
Litigation Training for Managers 1.5 days $459 $559
» M-390
new! Customer Service Meets Current Events 1 day $459 $559
» M-400
Contemporary Issues in Community
Association Management 1 day $459 $559credentials
FOR MANAGERS
Association Management Specialist® (AMS®)
Managers who earn the Association Management Specialist® (AMS®) credential
prove they have the training and knowledge required to provide professional
service to their community association clients. Earning the AMS shows you under-
stand the nature, importance, and unique challenges of community association
management.
z Using budgets and financial reports as management tools
z Financial planning processes
z Replacement reserves and basic investment principles
z Overseeing maintenance of common areas, using checklists, and reports
z Making maintenance requests and recommendations to the board
Professional Community Association
Manager® (PCAM®)
The Professional Community Association Manager (PCAM)
designation is the world’s most prestigious and respected cre-
dential for association managers.
Today, with six out of every 10 new homes built in a com-
munity association, it’s essential that these communities are
managed by highly trained and qualified community asso-
ciation managers. Managers who earn a PCAM know how
to preserve the character of the communities they manage,
protect property values, excel expectations, and build a true
sense of community. When you earn your PCAM, you’ll com-
plete the coursework necessary to provide expert manage-
ment services to virtually any community.
z Facilities Management
z Association Communications
z Community Leadership
z Community Governance
z Risk Management
z Financial Management
» Order brochures to promote your CAI credentials at www.caionline.org/brochures.
19education & credentials
FOR MANAGERS
Large-Scale Manager® (LSM®)
Earning the Large-Scale Manager® (LSM®) designation gives managers the oppor-
tunity to specialize in their profession after obtaining the PCAM credential. Large-
scale communities are defined by CAI as: contains a minimum of 1,000 units or a
minimum of 1,000 acres, provides municipal-type services, and maintains a mini-
mum annual operating budget of $2 million dollars. After completing the creden-
tial requirements, candidates are able to provide expert management services,
incorporating the unique aspects of being a large-scale community manager:
z Understand all functions of open, commercial, and residential properties
z Achieve the goals and objectives of the association set forth in the governing
documents
z Ensure that the policies, resolutions, and other acts of the board are carried out
z Act as association liaison with all local governmental authorities and bodies.
z Maintain oversight of all association projects, facilities, and financial manage-
ment programs
MANAGER CREDENTIALS AT A GLANCE*
CREDENTIAL BACKGROUND REQUIREMENTS APPLICATION FEE COURSE
REQUIREMENTS
Certified Manager of M-100 OR have five (5) years of experience in $300 computer– M-100 or five (5) years
Community Associations community association management OR hold an based of experience + pass
(CMCA) provided by the active Arizona CAAM, California CCAM, Florida $350 paper–and– CMCA examination
Community Association CAM or Nevada CAM pencil
Managers International
Certification Board (CAMICB)
Association Management Two (2) years of direct community association Member** $150 At least two (2)
Specialist (AMS)* management experience Nonmember $385 M-200 level courses
(M-201–M-206) + pass
CMCA exam
Professional Association Five (5) years of direct community association Member** $195 All six (6) M-200 level
Manager (PCAM)* management experience Nonmember $430 courses + pass CMCA
exam + pass PCAM
Case Study
Large–Scale Manager Active PCAM + 10 years of community associa- Member** $95 CAI Large–Scale
(LSM)* tion management experience. Five (5) must be Nonmember $320 Managers Workshop or
as a large–scale manager. M-340
Accredited Association Three (3) years of verified experience providing Member+ $300 Individual staff mem-
Management Company community association management services + Nonmember $550 bers must meet
(AAMC)* a PCAM leader + credentialed staff requirements according
to their credentials
*overview of credential requirements only; for complete details refer to www.caionline.org/credentials
**You must be an individual manager member or the primary contact for a management company member of CAI to receive the member discount on appli-
cation fees for individual manager credentials.
+
Your company must be a management company member to receive the member discount on application fees for the AAMC credential.
20CAI’S DIRECTORY OF CREDENTIALED PROFESSIONALS
z More than 90 percent of community association board members
prefer to hire a credentialed community manager.
z When you earn a CAI credential, you are automatically listed in
CAI’s Directory of Credentialed Professionals, where potential
employers and clients can find you.
» www.caionline.org/directory
Register online for any classroom course 4 weeks in advance at www.caionline.org and save $25! 21education & credentials
FOR MANAGERS
COMPENSATION COMPARISON
JOB TITLE AVERAGE COMPENSATION WITH WITH WITH
WITHOUT CREDENTIALS CMCA AMS PCAM
Assistant Community Manager $42,393 $47,349 $57,830 –
Portfolio Manager $49,830 $58,070 $63,380 $68,793
Onsite Manager $61,475 $76,179 $77,977 $95,618
Large–Scale Manager $91,026 $103,197 $107,081 $117,912
Management Company Executive $82,313 $87,421 $95,906 $106,036
CEO of a Management Company $105,950 $115,135 $118,758 $130,178
—Foundation for Community Association Research’s Community Association Manager Compensation and Salary Survey 2017
2017 Community Manager Compensation and Salary Survey:
Who’s Earning More Cash?
Findings from the survey prove that CAI credentials increase earning
potential for managers.
z High-rise managers who hold a Professional Community Association Man-
ager (PCAM) designation earn an average annual salary of $97,664 com-
pared to $92,171 for those without the designation.
z Onsite managers with a PCAM designation report an average salary of
$95,618 compared to $61,475 for those without.
z Managers and management company CEOs who have achieved a PCAM
or Large-Scale Manager (LSM) could earn as much as 10 to 20 percent
more than other managers or CEOs.
Use the report as a negotiation tool for career opportunities, reference the
salary statistics when you hire new employees, and see how your salary com-
pares to your peers and competitors.
» Get your copy at www.caionline.org/shop.
22TOP 10 MOST POPULAR WEBINARS
1. Avoid the Fight: Managing Conflict
2. Board Leadership: Conducting an
Effective Orientation Program
webinars
3. How to Boost Personal Productivity
Without Company Resources
4. Meeting of the Minds: Laying the
Groundwork for Positive, Effective
Board Meetings
5. Beat Delinquencies: Ways to Collect
Past-Due Assessments
6. A Defense Counsel’s Perspective:
Defending Claims Against Associations,
Boards & Managers
7. Aging Communities: Liability Associated
with Aging Residents in Community
Associations
8. Board Confidentiality in a World of
Transparency
9. Keeping Your Cool: How Managers Can
Mitigate Conflict
10. Cable and Internet Providers in Your
Communities: Your Rights, New
Technology, and Additional Revenue
» Access all of CAI’s on-demand webinars
at www.caionline.org/webinars.
CAI webinars offer specialized, professional training without leaving your home
or office. Conducted via internet and audio teleconference, the 60- to 90-minute
programs are led by industry experts to keep you up to date on the latest
legislative activity, management trends, industry best practices, and other topics
of special interest to community managers and homeowners.
New, live webinars are presented every month, and more than 300 webinars
are available on demand. These recorded webinars include education sessions
presented at the CAI Annual Conference and Exposition and the Community
Association Law Seminar.
If you’re a professional in need of CEUs for redesignation, CAI webinars can
help you maintain your credential. Register today and keep your community and
career on track!
» Visit www.caionline.org/webinars to register and get full information, including continuing edu-
cation credit, for live or on-demand webinars.
23international education
CAI’s education program is now being offered to community managers around
the world. International learners have access to CAI’s full suite of online courses,
and classroom courses are taught in several countries, including the United Arab
Emirates, South Africa, and Australia. These nations are adapting CAI education
to reflect local law and terminology, and trained industry leaders on the ground
teach the courses to a local populace eager to learn about community association
management and earn CAI credentials. For more information, visit www.caionline.
org/events.
“Helping others around the world know and understand what it
means to earn a PCAM and what an accomplishment that is means
a lot not just to the person who earns the designation, but to the
clients who are lucky enough to be served by someone who has
achieved that level of professionalism.”
JOHN HAMMERSMITH, CMCA, AMS, PCAM, 2018 CAI PRESIDENT
24Find the right
community
association
professional
CAI Job Market is the
#1 resource for connecting
talent with opportunity
in the community
association industry
Designed for job seekers
and employers
SIGN UP TODAY AND
TAKE ADVANTAGE OF A
FREE RESUME REVIEW!
www.caionline.org/jobmarketREGISTRATION INFORMATION
Registration. Courses are open to everyone. and cost information, visit www.caionline.org/pmdp
Register online four weeks in advance for class- or email caieducation@caionline.org.
room courses and receive a $25 discount.
Transfers. Requests must be received in writing at
Enrollment. Seating is limited. Early registration is least two weeks prior to the course. Email caieduca-
strongly encouraged. tion@caionline.org.
Exams. The M-100 course, all M-200 courses, and Video/Audio Taping. Courses are copyrighted by
the M-300 and M-350 online courses include a mul- CAI and may not be audiotaped, videotaped, or
tiple-choice examination. Exams are administered reproduced in any way for personal use or for public
online and must be completed within 30 days of the distribution or viewing without prior written permis-
course. Participants will receive an email after the sion.
course with information on accessing the final exam,
course transcripts, and scores at www.caionline.org. Cancellations. Refunds for cancellations received
in writing at least two weeks prior to the course are
Special Accommodations. If you require special subject to a $100 administration fee ($150 if less than
accommodations to participate fully, please submit two weeks prior). Email caieducation@caionline.org.
a request at least two weeks before the start date of CAI reserves the right to cancel any scheduled
the course by emailing caieducation@caionline.org. course. Visit www.caionline.org for details on
rescheduling, notifications, and travel/weather policy.
Audits. Participants may audit a course as a refresher
or to prepare for the PCAM Case Study. For details
NOT A MEMBER?JOIN CAI TODAY!
In addition to receiving discounts on education course registration,
you also receive:
z Free membership in a state or regional chapter of your choice
z Free subscription to a variety of newsletters and magazines which may include
Common Ground,™ Community Manager, Community Association Law Reporter, and
CAI@Home
z Unlimited access to online tools and resources, including downloadable sample forms,
templates, and documents.
z Exclusive online access to the CAI Exchange, a member-online digital community where
you can ask questions and get answers to your community association questions.
z Networking opportunities that will connect you with peers, colleagues, and customers
locally, nationally, and around the world
z Legislative representation at federal and state levels
z Access to professional directories
z Discounts on CAI products and services
z Money-saving discounts on products and services from AXA Equitable Life Insurance
Company, Ian H. Graham Insurance, and Affiliated Power Purchasers International
Join CAI today and save up to $100 per course
on registration fees!
www.caionline.org/join
262019 schedule BY COURSE
PCAM CASE STUDY 6/21 Schaumburg, IL 3/14–15 Salt Lake City, UT
2/28–3/1 San Diego, CA 6/28 Santa Ana, CA 3/21–22 Falls Church, VA
4/11–12 Seattle, WA 7/19 St. Petersburg, FL 3/21–22 Palm Springs, CA
5/13–14 Orlando, FL 8/2 Virginia Beach, VA 5/13–14 Orlando, FL
6/27–28 Houston, TX 9/6 Charleston, SC 6/6–7 Santa Ana, CA
9/5–6 Cranbury, NJ 10/18 Colorado Springs, CO 6/6–7 Ft. Myers, FL
10/24–25 Northern, VA 7/18–19 Lisle, IL
11/21–22 Phoenix, AZ M-202 9/19–20 Sarasota, FL
TBD Dubai, UAE 2/1 Las Vegas, NV 10/17–18 Houston, TX
2/8 Los Angeles, CA 10/24–25 Atlanta, GA
M-100 3/15 Pleasanton, CA
1/31–2/2 Oxnard, CA 4/5 Chicago, IL M-206
1/31–2/2 Dallas, TX 4/5 Houston, TX 1/31–2/1 Raleigh, NC
2/7–9 Houston, TX 4/12 Santa Ana, CA 3/21–22 Houston, TX
2/27–3/2 Denver, CO 4/12 West Windsor, NJ 4/4–5 St. Louis, MO
2/28–3/2 Santa Ana, CA 5/14 Orlando, FL 4/11–12 Richmond, VA
2/28–3/2 Birmingham, AL 6/21 Natick, MA 5/13–14 Orlando, FL
2/28–3/2 Chicago, IL 6/28 Wilmington, NC 6/27–28 Riverside, CA
3/6–8 Falls Church, VA 7/12 San Diego, CA 8/8–9 Richmond, VA
3/14–16 Myrtle Beach, SC 7/19 Falls Church, VA 8/22–23 Santa Ana, CA
3/14–16 West Chester, PA 8/23 St. Petersburg, FL 9/5–6 Pikesville, MD
3/21–23 Natick, MA 10/25 Milwaukee, WI 9/19–20 Colorado Springs, CO
3/21–23 Bloomington, MN 11/1 Pikesville, MD 10/17–18 Schaumburg, IL
4/3–6 Colorado Springs, CO 11/22 Sacramento, CA 10/24–25 Natick, MA
4/4–6 Livonia, MI 11/21–22 Falls Church, VA
4/11–13 Pikesville, MD M-203
5/13–15 Orlando, FL 2/8 Colorado Springs, CO M-310
5/29–31 Falls Church, VA 2/8 Kansas City, MO 3/21–22 Las Vegas, NV
5/30–6/1 Arlington Heights, IL 3/8 Austin, TX 10/17–18 Freehold, NJ
5/30–6/1 Sacramento, CA 3/8 Schaumburg, IL
6/5–8 Denver, CO 5/14 Orlando, FL M-320
6/6–8 Atlanta, GA 6/21 Los Angeles, CA 8/22–23 Denver, CO
6/27–29 West Windsor, NJ 6/21 Phoenix, AZ
7/11–13 Santa Ana, CA 7/12 Dallas, TX M-330
7/11–13 Hartford, CT 7/19 Atlanta, GA 2/7–8 Atlanta, GA
7/18–20 Houston, TX 8/2 Seattle, WA 9/26–27 Virginia Beach, VA
8/1–3 Los Angeles, CA 9/6 Palm Springs, CA
8/8–10 Ft. Lauderdale, FL 9/20 Falls Church, VA M-340
8/21–23 Falls Church, VA 9/27 Santa Ana, CA 2/28–3/1 Dallas, TX
8/22–24 Lisle, IL 10/18 Honolulu, HI 7/11–12 Charleston, SC
8/22–24 Phoenix, AZ 11/1 Sandestin, FL
9/19–21 Pikesville, MD 11/15 Las Vegas, NV M-350
9/19–21 Salt Lake City, UT 11/15 Danbury, CT 4/11–12 Falls Church, VA
9/26–28 White Plains, NY 8/1–2 Ft. Myers, FL
9/26–28 Greensboro, NC M-204
10/17–19 Virginia Beach, VA 1/31–2/1 Falls Church, VA M-360
10/23–26 Denver, CO 3/14–3/15 Atlanta, GA 6/20–21 Pikesville, MD
10/31–11/1 San Diego, CA 4/4–5 Portland, ME
11/13–15 Falls Church, VA 4/4–5 Charleston, SC M-370
11/14–16 Seattle, WA 4/11–12 Denver, CO 10/31–11/1 Austin, TX
11/14–16 Honolulu, HI 5/13–14 Orlando, FL
11/21–23 Schaumburg, IL 5/30–31 Dallas, TX M-380
11/21–23 Palm Springs, CA 6/20–21 Honolulu, HI 3/7–8 Los Angeles, CA
8/1–2 Raleigh, NC 7/18–19 Southbridge, MA
M-201 8/8–9 Pleasanton, CA 11/14–15 Chicago, IL
2/8 Pikesville, MD 10/17–18 Boca Raton, FL
3/1 Seattle, WA 10/17–18 Nashville, TN M-390
3/8 Charlotte, NC 10/24–25 St. Louis, MO 12/6–12/6 Falls Church, VA
3/15 Richmond, VA 11/14–15 Santa Ana, CA
4/5 Dallas, TX M-400
4/12 Cincinnati, OH M-205 5/14 Orlando, FL
5/14 Orlando, FL 1/31–2/1 Seattle, WA
6/7 Falls Church, VA 2/7–8 Phoenix, AZ
2/28–3/1 Charleston, SC
M-100 courses in Colorado include an additional day to meet state requirements. M-201, M-202, and M-203 courses include one
full day in the classroom and one half day of online content.
Course dates and locations are subject to change. Visit www.caionline.org for the most current schedule.
Register online for any classroom course 4 weeks in advance at www.caionline.org and save $25! 272019 schedule BY MONTH
JANUARY MAY SEPTEMBER
1/31–2/1 Falls Church, VA M-204 13–15 Orlando, FL M-100 5–6 Pikesville, MD M-206
1/31–2/1 Raleigh, NC M-206 13–14 Orlando, FL CASE 5–6 Cranbury, NJ CASE
1/31–2/1 Seattle, WA M-205 13–14 Orlando, FL M-204 6 Charleston, SC M-201
1/31–2/2 Oxnard, CA M-100 13–14 Orlando, FL M-205 6 Palm Springs, CA M-203
1/31–2/2 Dallas, TX M-100 13–14 Orlando, FL M-206 19–20 Sarasota, FL M-205
14 Orlando, FL M-201 19–20 Colorado Springs, CO M-206
FEBRUARY 14 Orlando, FL M-202 19–21 Pikesville, MD M-100
1 Las Vegas, NV M-202 14 Orlando, FL M-203 19–21 Salt Lake City, UT M-100
7–9 Houston, TX M-100 14 Orlando, FL M-400 20 Falls Church, VA M-203
7–8 Atlanta, GA M-330 29–31 Falls Church, VA M-100 26–27 Virginia Beach, VA M-330
7–8 Phoenix, AZ M-205 30–31 Dallas, TX M-204 26–28 White Plains, NY M-100
8 Los Angeles, CA M-202 5/30–6/1 Arlington Heights, IL M-100 26–28 Greensboro, NC M-100
8 Pikesville, MD M-201 5/30–6/1 Sacramento, CA M-100 27 Santa Ana, CA M-203
8 Colorado Springs, CO M-203
8 Kansas City, MO M-203 JUNE OCTOBER
2/27–3/2 Denver, CO M-100 5–8 Denver, CO M-100 17–18 Boca Raton, FL M-204
2/28–3/1 Dallas, TX M-340 6–7 Santa Ana, CA M-205 17–18 Freehold, NJ M-310
2/28–3/1 Charleston, SC M-205 6–7 Ft. Myers, FL M-205 17–18 Houston, TX M-205
2/28–3/1 San Diego, CA CASE 6–8 Atlanta, GA M-100 17–18 Nashville, TN M-204
2/28–3/2 Santa Ana, CA M-100 7 Falls Church, VA M-201 17–18 Schaumburg, IL M-206
2/28–3/2 Birmingham, AL M-100 20–21 Pikesville, MD M-360 17–19 Virginia Beach, VA M-100
2/28–3/2 Chicago, IL M-100 20–21 Honolulu, HI M-204 18–18 Colorado Springs, CO M-201
21 Los Angeles, CA M-203 18–18 Honolulu, HI M-203
MARCH 21 Natick, MA M-202 23–26 Denver, CO M-100
1 Seattle, WA M-201 21 Phoenix, AZ M-203 24–25 Northern, VA CASE
6–8 Falls Church, VA M-100 21 Schaumburg, IL M-201 24–25 Natick, MA M-206
7–8 Los Angeles, CA M-380 27–28 Riverside, CA M-206 24–25 St. Louis, MO M-204
8 Austin, TX M-203 27–29 West Windsor, NJ M-100 24–25 Atlanta, GA M-205
8 Schaumburg, IL M-203 27–28 Houston, TX CASE 25–25 Milwaukee, WI M-202
8 Charlotte, NC M-201 28 Santa Ana, CA M-201 10/31–1 Austin, TX M-370
14–15 Salt Lake City, UT M-205 28 Wilmington, NC M-202 10/31–1 San Diego, CA M-100
14–15 Atlanta, GA M-204
14–16 Myrtle Beach, SC M-100 JULY NOVEMBER
14–16 West Chester, PA M-100 11–12 Charleston, SC M-340 1 Sandestin, FL M-203
15 Pleasanton, CA M-202 11–13 Santa Ana, CA M-100 1 Pikesville, MD M-202
15 Richmond, VA M-201 11–13 Hartford, CT M-100 13–15 Falls Church, VA M-100
21–22 Falls Church, VA M-205 12 Dallas, TX M-203 14–15 Santa Ana, CA M-204
21–22 Las Vegas, NV M-310 12 San Diego, CA M-202 14–15 Chicago, IL M-380
21–22 Houston, TX M-206 18–19 Southbridge, MA M-380 14–16 Honolulu, HI M-100
21–22 Palm Springs, CA M-205 18–19 Lisle, IL M-205 14–16 Seattle/Bellevue, WA M-100
21–23 Natick, MA M-100 18–20 Houston, TX M-100 15 Las Vegas, NV M-203
21–23 Bloomington, MN M-100 19 St. Petersburg, FL M-201 15 Danbury, CT M-203
19 Falls Church, VA M-202 21–22 Phoenix, AZ CASE
APRIL 19 Atlanta, GA M-203 21–22 Falls Church, VA M-206
3–6 Colorado Springs, CO M-100 21–23 Schaumburg, IL M-100
4–5 Portland, ME M-204 AUGUST 21–23 Palm Springs, CA M-100
4–5 Charleston, SC M-204 1–2 Ft. Myers, FL M-350 22 Sacramento, CA M-202
4–5 St. Louis, MO M-206 1–2 Raleigh, NC M-204
4–6 Livonia, MI M-100 1–3 Los Angeles, CA M-100 DECEMBER
5 Dallas, TX M-201 2 Seattle, WA M-203 6 Falls Church, VA M-390
5 Chicago, IL M-202 2 Virginia Beach, VA M-201 TBD Dubai, UAE CASE
5 Houston, TX M-202 8–9 Pleasanton, CA M-204
11–12 Falls Church, VA M-350 8–9 Richmond, VA M-206
11–12 Richmond, VA M-206 8–10 Ft. Lauderdale, FL M-100
11–12 Denver, CO M-204 21–23 Falls Church, VA M-100
11–12 Seattle, WA CASE 22–23 Santa Ana, CA M-206
11–13 Pikesville, MD M-100 22–23 Denver, CO M-320
12 Santa Ana, CA M-202 22–24 Lisle, IL M-100
12 West Windsor, NJ M-202 22–24 Phoenix, AZ M-100
12 Cincinnati, OH M-201 23 St. Petersburg, FL M-202
M-100 courses in Colorado include an additional day to meet state requirements. M-201, M-202, and M-203 courses include one
full day in the classroom and one half day of online content.
Course dates and locations are subject to change. Visit www.caionline.org for the most current schedule.
28 Register online for any classroom course 4 weeks in advance at www.caionline.org and save $25!2019
Community Association Law Seminar
JAN. 23–26, 2019 | NEW ORLEANS, LA
EVENTS Large–Scale Managers Workshop
SEPT. 11–14, 2019 | SUGAR LAND, TX
CAI’s Law Seminar provides a unique learning oppor- CAI’s Large–Scale Managers Committee facilitates
tunity to discuss emerging trends and legislative this annual workshop for community managers spe-
issues important to the practice of community asso- cializing in large–scale communities. The workshop is
ciation law, as well as excellent opportunities for hosted by at least one large–scale community, with
professional networking. The Community Insurance participants touring properties and attending educa-
and Risk Management Specialist Insurance Masters tion sessions.
Program is conducted concurrently with the Law
Seminar. CEO–MC Retreat
OCT. 2–5, 2019 | LA QUINTA, CA
CAI Annual Conference and Exposition The CEO–MC Retreat is an annual leadership event
MAY 15–18, 2019 | ORLANDO, FL developed exclusively for management company
The CAI Annual Conference and Exposition pro- CEOs and senior executives. The retreat gives CEOs
vides education sessions on operations, leadership, and other leaders the opportunity to network with
innovative business practices, and new products and colleagues worldwide and attend sessions geared
technologies. Industry professionals from a number specifically to their challenges and opportunities.
of nations come together to discuss critical issues,
network, and learn about the latest community asso- Chapter Events
ciation trends. CAI chapters hold more than 1,000 events a year,
from annual trade shows to monthly education pro-
grams. For information about upcoming events in
your area, contact your local CAI chapter. Visit
www.caionline.org/chapters for contact information.
29CAI Education | Professional Management Development Program
2019 classroom registration
Please visit www.caionline.org/pmdp to register for all online courses.
Check one of the following.
o I am an individual manager member or the primary contact for a management company
member of CAI. Member #_______________________________________________________
o Check here if this is new contact information. o I am a member of CAI, but not an individual manager or the primary contact for a man-
agement company member. Member #___________________________________________
Please print or type. o I am not a member. Join CAI NOW and receive the member rate! Call (888) 224–4321.
NAME__________________________________________________________________TITLE________________________________________________________________
COMPANY/ASSOCIATION_____________________________________________________________________________________________________________________
STREET ADDRESS_____________________________________________________________________________________________________________________________
CITY/STATE/ZIP+4____________________________________________________________________________________________________________________________
COUNTRY____________________________________________________________________________________________________________________________________
PHONE________________________________ FAX___________________________________ EMAIL_________________________________________________________
CAI MEMBER* NONMEMBER LOCATION/DATE SUBTOTAL
M-100: The Essentials of Community
Association Management $459 $559 ____________________________________________________________ $____________
M-201: Facilities Management $459 $559 ____________________________________________________________ $____________
M-202: Association Communications $459 $559 ____________________________________________________________ $____________
M-203: Community Leadership $459 $559 ____________________________________________________________ $____________
M-204: Community Governance $459 $559 ____________________________________________________________ $____________
M-205: Risk Management $459 $559 ____________________________________________________________ $____________
M-206: Financial Management $459 $559 ____________________________________________________________ $____________
M-310: Management Company
Administration $459 $559 _____________________________________________________________ $____________
M-320: High–Rise Maintenance
and Management $459 $559 ____________________________________________________________ $____________
M-330: Advanced Insurance and
Risk Management $459 $559 ____________________________________________________________ $____________
M-340: Managing the Large–Scale
Association $459 $559 ____________________________________________________________ $____________
M-350: Manager and the Law $459 $559 ____________________________________________________________ $____________
M-360: Leadership Practices
in Building Community $459 $559 ____________________________________________________________ $____________
M-370: Managing Developing Communities $459 $559 ____________________________________________________________ $____________
M-380: Litigation Training for Managers $459 $559 ____________________________________________________________ $____________
M-390: Customer Service Meets
Current Events $459 $559 ____________________________________________________________ $____________
M-400: Contemporary Issues
in Community Association Management $459 $559 ____________________________________________________________ $____________
TOTAL $____________
*You must be an individual manager member or the primary contact for a management company member of CAI to receive the
member discount for 200–, 300– and 400–level courses. All other CAI members must pay the nonmember rate for courses.
PAYMENT
o CHECK PAYABLE TO CAI ENCLOSED o VISA o MASTERCARD o AMERICAN EXPRESS o DISCOVER
NAME ON CARD______________________________________________________________________________________________________________________________
BILLING ADDRESS____________________________________________________________________________________________________________________________
CITY/STATE/ZIP+4_____________________________________________________________________________________________________________________________
ACCOUNT #__________________________________________________________________________________________________________________________________
SIGNATURE___________________________________________________________________________________________ EXP. DATE_____________________________
3 EASY WAYS TO REGISTER
ONLINE www.caionline.org. Register online four weeks ahead and receive a $25 discount. | CALL CAI’s Member Service Center at
(888) 224–4321. | MAIL form with payment to CAI, P.O. Box 34793, Alexandria, VA 22334–0793. Call ahead to ensure space.
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