LOCAL GOVERNMENT TRANSFORMATION SERIES 2019 - Creating interconnected councils - Public Sector Network
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LOCAL GOVERNMENT TRANSFORMATION SERIES 2019 Creating interconnected councils Adelaide 7th May Melbourne 8th May Brisbane 9th May Wellington 21st May Sydney 22nd May Perth 23rd May
01 / introduction
Governments face many complex issues: we are constantly challenged to solve society’s WHO WILL ATTEND?
greatest challenges, serve citizens better, and support the more productive use of public
resources. The digital age brings new opportunities to innovate for optimised outcomes. CIO/CTO/IT Directors
CEOs, CDOs, COOs
Local councils in Australia and New get upgraded. Whilst good progress across Australia and New Zealand to IT Infrastructure Managers
Zealand recognise the need to digitally has been made in delivering efficiency benchmark the key challenges faced
ICT Managers
transform their organisations. Most savings, the need to transform has by LGAs in each state and country, and
councils have started the journey to never been more pressing. develop a comprehensive report on the General Managers of
successfully transition to a citizen- findings. Information Management,
centric digital local government. The 2nd annual Local Government Business Transformation
However reduced levels of funding Transformation Series will The report will be created using a and Improvement
and staffing, cost of resourcing, bring together local government combination of interviews and
resistance to change, limited technical senior executives focused on surveys, as well as expert
Heads of Corporate Services
capability and infrastructure and lack customer, business, ICT and digital opinions, and released later in the Heads of Customer Service,
of leadership and strategy make this transformation, and technology year, in partnership with KPMG. Customer Experience and
journey difficult for most councils. providers, to network and discuss how Customer Insights
to make the most of these challenges. Join your peers to identify
Heads of Community
Achieving a holistic transformation is opportunities to collaborate across
another key challenge, to ensure front The series is organised in partnership councils for greater efficiencies. Engagement
and back office processes and systems with KPMG and will head to 6 cities Heads of Business Units
LOCAL government transformation 2019 BOOK NOW: events.publicsectornetwork.co03 / brisbane agenda
8:30am Registration Government Keynote: Streamlining processes to translate the
transformation map into a real journey
9:00am Welcome and Opening Remarks - Public Sector Network and KPMG • Automating processes in the front and back office
11:10am • Keeping the customer at the centre of everything we do
Government Keynote: Achieving a digital, sustainable and interconnected • Leveraging advanced data analytics to deliver more intuitive services and
council create smarter communities
• Undergoing back and front office transformation to create a truly • Implementing a continuous improvement framework
interconnected council
9:20am Gold Partner Session: Transforming local government services
• Changing the operating model to be based around digital transformation 11:30am
• Identifying how to best achieve a whole business transformation Presented by Dell Boomi
• Overcoming financial constraints by doing more with less
Sharon Ibardolaza, Chief Executive Officer, Mount Isa City Council Interactive Think Tank Sessions (3 x Partner co-led sessions with
Government)
Government Keynote: The workforce of tomorrow - upskilling, The think tank sessions are a great opportunity for attendees to have a more
automation and social values in-depth discussion with their peers about a topic of their choice from the
• Catering for changing and agile roles within existing workplace below three options. The sessions are facilitated by a PSN partner and will
requirements and structures include a structured discussion to stimulate cross-fertilisation of ideas and
• Exploring different recruitment mechanisms to attract different skills and to allow for participants to problem-solve approaches to shared challenges.
9:40am backgrounds Participating in the think tank sessions is a great way to understand what
11:50am
• Upskilling staff on new automated processes and systems to your peers are doing in similar situations, how they are tracking on their
complement new technology and existing skills journey and what has worked and hasn’t worked.
• Creating a culture fostering change, innovation and teamwork
Bridgette Di Ferdinando, Organisational Development Lead, Sunshine Coast • Offering a better citizen service experience with a single view. How
Council you can do more with less - Facilitated by Pitney Bowes
• Transitioning to a digital culture and mindset to foster innovation and
Gold Partner: Accelerating digital transformation collaboration
10:00am • Selecting the right technology solutions, tools and processes
Presented by Infor
10:20am Networking Break
Government Keynote: Digital transformation - a two-speed approach
• Leveraging technology innovators to explore new technologies and ways
of working
10:50am
• Supporting technology laggards to become digital-by-default
• Tying it all together with a bi-modal IT Department
Tim Evans, Chief Information Officer, Logan City Council
LOCAL government transformation 2019 BOOK NOW: events.publicsectornetwork.co03 / brisbane agenda
12:50pm Lunch KPMG Workshop: Bringing it all together
Over the course of the interactive two hour workshop, senior members
Panel Discussion: How to achieve council-wide transformation of KPMG’s local government team will share with attendees some of the
• How to create an effective transformation roadmap and business case key steps and learnings involved in designing, planning and standing up a
• Getting senior executive level sponsorship transformation program of work in local government.
• Upskilling existing staff and attracting new skills
• Overcoming limited technical capability and infrastructure We will explore three separate topics, where attendees will have the
• How to do all of this with shrinking budgets opportunity to discuss and share some of the key activities required
to transform local government organisations. Attendees will have the
1:20pm opportunity to participate, share ideas and ask questions relating to their
Panellists:
Stephen Fernando, Chief Financial Officer, Whitsunday Regional Council specific journey.
Bernard Smith, Chief Executive Officer, Gympie Regional Council
David Lewis, Executive Manager Corporate and Community Services, The trade show stalls will focus on the following topics:
Lockyer Valley Regional Council
Anthony Archie, Manager Development & Governance, Mareeba Shire 2:15pm Strategy & Design
Council • Evolving Council’s integrated Strategic Planning Framework
• Reviewing Council’s Program and Project Portfolio
2:00pm Short Break • Developing Customer and IT Strategie
Transformation Program Plan & Business Case
• Performing detailed financial benefits and costs analysis
• Outlining and communicating the case for change
• Developing a program delivery roadmap, resource model and
governance structure
Program Mobilisation & Implementation
• Detailed resource planning & mobilisation
• Planning for the procurement of IT systems
• Undertaking key change management activities
4:15pm Event Close
LOCAL government transformation 2019 BOOK NOW: events.publicsectornetwork.co04 / about us
About us
Public Sector Network is a young,
diverse company that exists to
help government break down silos,
collaborate, and work together for better
outcomes for citizens. We believe that Great event from beginning (planning) to end.
One of the best events we have sponsored in
public sector is forced to be one of terms of conversations had at booth, opportunity
the most innovative and resourceful to promote our brand. PSN did an amazing job
industries in the world. Rather than of event management. Well done.
constantly solving the same problem,
government can improve citizen services
whilst saving time - and money - by
sharing and learning from other
agencies, departments and councils.
PSN Events Pty Ltd
A Subsidiary of Public Sector
Network Holdings Pty Ltd
Excellent event, great A very relaxed ambience… The roadshow was a great
conversations & a platform customers really letting way to see what others are
ABN - 46 617 870 872 to interact with the right down their guards not up to and provides invaluable
34/60 Margaret Street government contacts & feeling as threatened by networking opportunities to
Sydney NSW 2010 partner community. industry and vendors. further our learning.
BOOK NOW: events.publicsectornetwork.co
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