Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter

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Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
Mercy Cancer Center
Report to the Community

  mercyweb.org/cancercenter
Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
mercyweb.org/cancercenter

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Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
Contents:
A letter from Michael Stark, MD, Mercy     ... Page 4
Cancer Center Liaison Physician and
Chairman, Breast Care Sub-committee

A letter from Rajender Ahuja, MD , Chair   ... Page 5
and Adnan Alkhalili, MD, Co-Chair,
Mercy Network Cancer Committee

A letter from Buzz Hermann,                ... Page 6
Administrator, Mercy Oncology Services

Mercy exceeds national standards           ... Page 8
for performing needle biopsies
prior to breast surgery

Mercy brings 3D breast                     ... Page 10
mammography to Toledo

Understanding breast cancer genetics       ... Page 12
is key to developing individualized
strategies for prevention and detection

Mercy Pathology Department provides        ... Page 15
valuable information about prognosis,
treatment of breast cancer patients

Patient navigators provide                 ... Page 18
compassionate care and service to
breast-cancer patients and enhance
service to primary care physicians

Patient navigator makes big                ... Page 20
impression on breast cancer patient

Mercy is an Integrative Medicine pioneer   ... Page 21

Mercy offers Support Services for          ... Page 22
cancer patients and loved ones

Cancer patients receive personalized       ... Page 23
education from Mercy

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Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
Mercy has a long history of providing cancer care to this community. The very first cancer
    registry began at St. Vincent in the 1960s, allowing for the study of cancer patients in order
    to improve treatments and outcomes. Medical oncologists at St. V’s were among the first
    to participate in clinical trials that to this day lead to better cancer treatments. The Mercy
    related hospitals evolved into Mercy St. Anne Hospital, Mercy St. Charles Hospital, Mercy
    St. Vincent Medical Center and Mercy Children’s Hospital. St. Anne, St. Charles and
    St. V’s each had an approved cancer program through The American College of Surgeons
    Commission on Cancer. Understanding that we could better serve the community by
    working together as a system; in 2009 we became an approved network program: The Mercy
    Cancer Center. Each approved program has a Liaison Physician to The American College of
    Surgeons Commission on Cancer, and I am proud to be one of The Mercy Cancer Center’s
    representatives.

    The Mercy Cancer Center evaluates, diagnoses and treats more than 1,000 new patients
    with cancer each year. We provide access to the most advanced cancer treatment, including
    surgical treatments, medical oncology and radiation oncology. Outpatient treatments are
    performed at Mercy St. Anne and Mercy St. Charles, and all three Mercy Metro hospitals
    provide inpatient oncology care.

    I wish to acknowledge and thank all of the administrators, nurses, therapists, technologists
    and physicians who, as part of our family, make providing the best cancer care to you and
    your family possible. We take your trust in us seriously and pledge to live up to it. I am
    honored to introduce this Report to the Community and to my colleagues, and I welcome
    your comments.

    Michael E. Stark, MD FACS
    Mercy Cancer Center Liaison Physician,
    Chairman, Breast Care Sub-committee

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Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
The success of the cancer program at Mercy is a result of our commitment to compassionate,
patient-centered care. We achieve this goal through our multidisciplinary teams of experts,
innovative clinical research and use of the most advanced treatments. This means collaboration
between services from multiple specialties, including surgeons, medical oncologists, radiation
oncologists, radiologists, interventional radiologists and pathologists. With the dedication and
relentless efforts of these specialists, along with the cancer registry staff, we have very active
weekly general cancer conferences in addition to disease-specific cancer conferences for breast,
lung and genitourinary cancers.

The Mercy cancer program continues to be recognized and accredited by the American
College of Surgeons (ACS) Commission on Cancer. We received a three-year accreditation
with commendations following our survey in 2010. This reflects the tireless efforts of many
people, including the registry staff members who ensure the quality of cancer data collected,
patient navigators, social workers, administrative staff and everyone involved in the clinical
care of our patients.

We are excited that Mercy Women’s Care was the first in Toledo to receive accreditation by
the National Accreditation Program for Breast Centers (NAPBC), a program administered by
the ACS.

In support of Mercy’s firm commitment to providing the best care possible, in fall 2011, we
began a phased implementation of 3D breast Tomosynthesis for breast cancer screening.
Tomosynthesis provides 3D digital breast imaging that enables radiologists to see “inside” the
breast. It takes 15 successive images at slightly different angles across the breast, resulting in
improved accuracy in screening results and pinpointing of lesion location. Conventional 2D
mammography captures the breast in one exposure, resulting in a flat picture in which features
can be hidden. Tomosynthesis is like looking into a ball versus looking at a circle.

We are proud to offer many treatment options to best help our patients battle cancer. In
addition to using the most advanced chemotherapy, Immune therapy and targeted agents,
we offer every radiation therapy treatment available, including MammoSite® 5-day targeted
radiation therapy, which delivers a targeted dose of radiation directly to the area where the
cancer cells have maximal potential to recur. Having so many tools at our disposal to diagnose
and treat cancer supports our efforts to individualize the care we provide to each patient. We
also offer extensive support services, including education, outreach and integrative medicine
programs.

We are proud to provide some details about the care available at the Mercy Cancer Center
through this report. Additional information is available online at mercyweb.org/cancercenter.

Rajender Ahuja, MD 		                       Adnan Alkhalili, MD
Chair, Mercy Network Cancer Committee		     Co-Chair, Mercy Network Cancer Committee

                                                                                                     5
Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
It was with great pride that we shared the news last summer that Mercy received a three-year/Full
        accreditation designation by the National Accreditation Program for Breast Centers (NAPBC),
        a program administered by the American College of Surgeons (ACS). Mercy’s Breast Program
        encompasses services provided through Mercy Women’s Care at Mercy St. Anne Hospital, Mercy
        St. Charles Hospital and Mercy St. Vincent Medical Center as well as the Mercy Cancer Center
        at St. Anne* and St. Charles. Mercy is the first health system in our region and one of just 14 in
        Ohio to achieve this accreditation.

                                                        Even more exciting than our accomplishment in
                                                        achieving accreditation is what it means for our patients.
                                                        We gained so much just by completing the survey
                                                        application required to be evaluated for accreditation.
                                                        During the application process and later during the
                                                        actual survey, we demonstrated compliance with
                                                        NAPBC-established standards including proficiency
                                                        in the areas of center leadership, clinical management,
                                                        research, community outreach, professional education
                                                        and quality improvement. The surveyors were
                                                        particularly impressed with Mercy’s medical and
                                                        administrative leadership across multiple sites.

        While the survey validated a great deal of the work we have done, it also laid the framework for
        continual improvement. Accreditation and having access to NAPBC standards and best practices
        will help us make decisions that will direct the future care of our breast cancer patients. As patient
        needs evolve and access to new technology, medications and standards for treatment emerge,
        we must be prepared to adapt. Our NAPBC accreditation sets the stage for our being able to
        constantly provide the most advanced and coordinated breast cancer care available.

        Buzz Hermann
        Administrator, Mercy Oncology Services

    *The Mercy Cancer Center at St. Anne is a department of Mercy St. Vincent Mercy Center.

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Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
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Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
Mercy exceeds
    national
    standards for
    performing
    needle biopsies
    prior to breast
    surgery

    One of the first steps in determining whether a lump in a
    woman’s breast is cancerous or not is typically a needle
    biopsy. Nationally, needle biopsies are performed in only   The advantages of
    70 percent of cases prior to surgery. At Mercy, in 2009     needle biopsy are
    and 2010, 94 percent of cases underwent a needle
    biopsy prior to definitive surgery.
                                                                that if the biopsy
                                                                is noncancerous,
    “The consensus is that 90 percent of breast cancers
                                                                no operation is
    should be diagnosed by needle biopsy,” said Michael
    Stark, MD, FACS, Cancer Liaison Physician and               needed, and if
    Chairman, Breast Care Sub-committee Mercy Cancer            it is cancer, the
    Center. “We are happy to exceed that standard
    at Mercy, as we want to avoid diagnostic surgery
                                                                surgeon can plan
    whenever possible. The advantages of needle biopsy          the operation
    are that if the biopsy is noncancerous, no operation is
                                                                around treatment
    needed, and if it is cancer, the surgeon can plan the
    operation around treatment and not just diagnosis.”         and not just
                                                                diagnosis.
    The American Journal of Surgery published a study,
    Utilization of minimally invasive breast biopsy for the
    evaluation of suspicious breast lesions, in February
    2011. The study found that 30 percent of the breast
    biopsies recorded in the Florida Agency for Health Care
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Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
Administration outpatient surgery and procedure database from 2003 to 2008 were surgical.

“The figures in the rest of the country are likely to be similar to Florida’s,” the New York Times
reported the researchers as saying, “which would translate to more than 300,000 women
a year having unnecessary surgery, at a cost of hundreds of millions of dollars. Many of
these women do not even have cancer: about 80 percent of breast biopsies are benign. For
women who do have cancer, a surgical biopsy means two operations instead of one, and
may make the cancer surgery more difficult than it would have been if a needle biopsy had
been done.”

Mercy provides stereotactic (mammogram-guided), ultrasound-guided and MRI-guided
biopsies and is proud to exceed the national standards for the use of biopsy prior to surgery.

“We researched our performance in this area as part of our successful application for
Breast Center Accreditation through the National Accreditation Program for Breast Centers
(NAPBC),” Dr. Stark said. “At Mercy, needle biopsies are used by radiologists and surgeons
alike to diagnose 94 percent of breast cancers. In those cases in which a needle biopsy
is not used at Mercy, there typically is a specific reason, such as the size or location of the
mass or the patient choosing not to have a biopsy. The people of Toledo and surrounding
communities should be happy to know that they have access, through the Mercy Cancer
Center, to appropriate diagnosis and treatment.”

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Mercy Cancer Center Report to the Community - mercyweb.org/cancercenter
Mercy brings
                                                          3D breast
                                                          imaging
                                                          to Toledo

     In fall 2011, women in Northwest Ohio and Southeast Michigan gained access
     to revolutionary new technology that provides the clearest, most comprehensive
     mammograms available in our region. Mercy was the third healthcare provider in Ohio
     and the first in our region to offer 3D breast imaging for breast cancer screening. The new
     capabilities are possible because of Selenia® Dimensions® digital mammography systems
     recently installed in Mercy Women’s Care at Mercy St. Charles Hospital and Mercy St.
     Anne Hospital. These machines equate to a $1.9 million investment in women’s health.

     “3D breast imaging enables radiologists to see through the entire depth of the breast,”
     said Richard Cooper, MD, Mercy Women’s Care Radiologist. “It takes 15 successive
     images at slightly different angles across the breast, resulting in improved accuracy in
     screening results and pinpointing of lesion location. Conventional 2D mammography
     captures the breast in one exposure, resulting in a flat picture in which features can be
     hidden.”

     The advantages of 3D Mammography include:
       • Easier detection: Improves the radiologist’s ability to screen for and detect potential
           breast cancers. Helps radiologists pinpoint the size, shape and location of
           abnormalities.
       •   Earlier detection: Helps physicians detect smaller tumors sooner – at the earliest
           stages of breast cancer.

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•   Better visualization: Shows the breast in slices, making it easier to see a hidden
      or small cancer, especially in women with dense breasts. Reduces or eliminates
      problems caused by dense tissue overlap.
  •   Fewer call-backs: Can help distinguish harmless abnormalities from real tumors,
      leading to fewer call-backs and less anxiety for women. Reduction in false positives,
      meaning less anxiety and fewer biopsies. Reduction in the amount of call-backs for
      women to have follow-up mammograms because the imaging is much clearer and
      more precise, enabling the physician to find any issues on the spot.
  •   More comprehensive: When cancer is detected in one breast, 15% of women
      have another tumor in the same breast or the other breast. 3D breast imaging
      screens the whole breast, not just the problem area as a regular diagnostic
      mammogram does.

“We are so excited to offer this new technology, which
was just approved by the FDA in February 2011, following             By offering
10 years of research,” said Susan Jaros, Director, Mercy
Women’s Care.
                                                                     women the latest
                                                                     technology in
Mercy does not charge more for this new screening
                                                                     mammography, we
as some other centers do. And, acknowledging that
today’s patients require availability of services outside            hope to increase
the traditional 9 a.m. to 5 p.m. business day, Mercy’s               the number of
full-service Women’s Care centers offer extended
early morning and evening hours as well as Saturday
                                                                     women who will be
appointments for screening patients. Patients can be                 routinely screened.
scheduled for a 3D mammography within two weeks of
                                                                     The stage at which
calling for an appointment. If a lump is found, the patient
will be scheduled for a follow-up appointment within 48              breast cancer is
hours. If a patient requires additional evaluation, and              detected influences
possibly treatment, Mercy Women’s Care has a Patient
Navigator who will help them navigate the diagnosis
                                                                     a woman’s chance
and treatment process. *See Patient navigators provide               of survival. If
compassionate care and service to breast-cancer patients
                                                                     detected early, the
and enhance service to primary care physicians for more
details on this service.                                             five-year survival
                                                                     rate is 97 percent.
“By offering women the latest technology in
mammography, we hope to increase the number of
women who will be routinely screened,” Dr. Cooper said.
“Breast cancer is the second leading cause of cancer death among women, exceeded
only by lung cancer. Statistics indicate that one in eight women will develop breast cancer
in her lifetime. The stage at which breast cancer is detected influences a woman’s chance

                                                                                              11
For more
                      of survival. If detected early, the five-year survival rate is 97 percent.
 information or to
                      Mercy is committed to the fight against breast cancer. In offering
 schedule a breast
                      3D digital mammography, we provide the latest in imaging quality.”
 screening, call
 Mercy St. Anne
 at 419.407.1770 or   If you would like to schedule a breast screening or have questions
 Mercy St. Charles    about this important breast health procedure, please call
 at 419.696.7900.     1.888.987.6372.

                                         Understanding
                                         breast cancer
                                         genetics is key
                                         to developing
                                         individualized
                                         strategies for
                                         prevention and
                                         detection
                                         By Mohammad Al Nsour, MD, Mercy Cancer Center

                      Breast cancer is one of the most common cancers worldwide and
                      is a leading cause of disease and death in American women. While
                      most breast cancer cases are sporadic, about 15-20% of patients
                      diagnosed with breast cancer have a family history of breast cancer
                      in a first- or second-degree relative. (A first-degree relative is a
                      parent, sibling or child; a second-degree relative is a grandparent,
                      grandchild, uncle, aunt, nephew, niece or half-sibling.) Extensive
                      scientific research has looked for inherited genetic mutation
                      associated with breast cancer. Multiple genetic mutations have

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been identified. In general, those genetic mutations tend            For patients with
to cluster into two groups. The first is a group of relatively
common mutations that lead to a small increase of breast
                                                                     identified genetic
cancer incidence. The second is a group of rare mutations            mutations, there
that lead to a much higher likelihood of developing breast           are multiple
cancer as well as ovarian cancer. For patients with identified
genetic mutations, there are multiple identified risk reduction      identified risk-
strategies that should be undertaken. This article will explore      reduction strategies
genetic risks for breast cancer as well as the tests and
preventive strategies available to respond to them.
                                                                     that should be
                                                                     undertaken. This
Collectively, an inherited mutation is identified in 5-6%            article will explore
of women with breast cancer. Most of those mutations
identified involve deletion in the genes BRCA1 and BRCA2.            genetic risks for
Those mutations are inherited in autosomal dominant                  breast cancer as
fashion, meaning you only need to get the abnormal gene
from one parent in order to inherit the disease.
                                                                     well as the tests
                                                                     and preventive
The genes BRCA1 and BRCA 2 are located on                            strategies available
chromosomes 17 and 13, respectively. They function as
an essential part of DNA repair from double strand breaks.           to respond to them.
Inherited genetic mutations are generally deletions that
lead to a non-functional or truncated product. Patients with
BRCA-related cancers inherit a mutated BRCA gene, while
the second hit is acquired in the tumor.

Patients with inherited BRCA mutations have a lifetime breast cancer risk of 65 to 85%.
They also have increased incidence of other tumors, such as ovarian cancer. The United
States Prevention Services Task force published its recommendations on who should be
offered genetic testing for BRCA mutations:

   •   Patients with documented family history with deleterious BRCA mutations
       •   For women of Ashkenazi Jewish decent:
           •   any first-degree relative (or two second-degree relatives on the same side
               of the family) with breast or ovarian cancer
       •   For women not from Ashkenazi Jewish Decent
           •   Two first-degree relatives with breast cancer, one of them diagnosed at or
               before age 50
           •   A combination of three or more first- or second-degree relatives
               with breast cancer, regardless of age at diagnosis
           •   A combination of breast and ovarian cancer
               in first or second-degree relatives

                                                                                            13
•   A first-degree relative with bilateral breast cancer
               •   A combination of two or more first- or second-degree relatives
                   with ovarian cancer, regardless of age at diagnosis
               •   A first-degree relative with both breast and ovarian cancer at any age
               •   A family history of male breast cancer

     For patients with identified BRCA mutation but no cancer, there are multiple identified
     strategies for risk reduction. These strategies include:
           •   Prophylactic (preventive) surgery: both prophylactic bilateral mastectomy and
               oophorectomy have significant impact on reducing the risk of subsequent
               malignancy. While oophorectomy (surgery to remove the ovaries) by age 40
               reduces the risk of ovarian cancer by 90-95%, it also reduces the chance of
               subsequent breast cancer by 45-50%. Bilateral mastectomy decreases the risk
               of breast cancer by more than 90% but has no effect on subsequent ovarian
               cancer.
           •   Chemoprevention:
               •   Selective Estrogen Receptor modulators (SERM): prophylactic tamoxifen or
                   raloxifene have been very effective in reducing breast cancer incidence in
                   BRCA mutation carriers. When combined with prophylactic oophorectomy
                   at age 40; there was a significant reduction in breast cancer incidence
                   (by more than 85%). In addition to the surgical protection against ovarian
                   cancer, this approach might represent the best option for high-risk, young
                   BRCA carriers who wish to complete their families and do not want
                   mastectomies at a young age.
               •   Oral contraceptives: Combined estrogen and progesterone pills have
                   significant impact on the risk of subsequent ovarian cancer. This
                   represents a good option for patients who underwent prophylactic bilateral
                   mastectomy.
           •   Increased surveillance: for patients who decide not to proceed with risk-
               reduction surgeries, the following screening guidelines are recommended by
               the US Preventive Services Task Force:
               •   Monthly self breast exam by age 18
               •   Clinical breast examination two to four times annually by age 25
               •   Annual mammography and MRI screening starting by age 25,
                   individualized based on the earliest age onset in the family (many alternate
                   mammogram/MRI every six months)
               •   Twice yearly ovarian cancer screening with ultrasound and serum CA125
                   beginning at age 35

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Mercy Pathology
                                     Department
                                     provides valuable
                                     information
                                     about prognosis,
                                     treatment of breast
                                     cancer patients

The pathologists at Mercy play an important role in the diagnosis and treatment of
patients with breast cancer. They provide essential information about the patient’s
prognosis as well as data that helps guide physicians with appropriate treatment options
and patient management. Information provided in surgical pathology reports can also be
helpful in educating patients about their disease process and treatment course.
When a woman has a biopsy of a breast lesion, a pathologist then performs tests to see
if the lesion is benign (harmless) or malignant (cancerous). All malignant lesions identified
in the biopsy are evaluated histologically for tumor type, grade, in situ vs. invasive
features, hormone receptor status, and HER2 oncogene expression.

“All breast cancers, in situ and invasive, are evaluated for estrogen and progesterone
receptors with immunohistochemistry,” said Stephen Strobel, MD, Chairman,
Department of Pathology at Mercy St. Vincent Medical Center. “The tumors are
scored as positive or negative for each hormone receptor, and evaluated for intensity
of expression, identified as strong or weak. Studies have shown estrogen and
progesterone often contribute to the growth of breast cancer, so knowing whether a
tumor is positive or negative for the presence of estrogen and progesterone receptors
and the strength of expression helps physicians determine prognosis and select
appropriate antihormonal therapy.”

                                                                                                15
Currently, evaluation of HER2 oncogene expression is performed only on invasive cancers.

     “Overexpression of this oncogene identified patients who may respond to receptor
     therapy,” Dr. Strobel said. “Fluorescent in situ hybridization (FISH) testing is performed at
     the Mercy Integrated Laboratories for the initial evaluation of HER2 expression, since this
     is the most accurate test for HER2 expression. Unusual cases with equivocal results may
     also be evaluated with immunohistochemical staining.”

     When a patient undergoes surgery to treat breast cancer, either via a lumpectomy
     or mastectomy (referred to as a resection), the surgeon’s goal is to remove all of the
     cancerous tissue, along with a margin of normal tissue around it. During or after surgery, a
     pathologist examines the margin of tissue to be sure it is clear of any cancer cells. If cancer
     cells remain in this margin, this will influence decisions about treatment, such as additional
     surgery or radiation therapy.

     “We also evaluate the tissue removed for tumor size, surgical margin status, extensive
     invasion (such as skin or skeletal muscle involvement), and to determine whether or not
     the cancer has invaded the lymphovascular system,” Dr. Strobel said. “Typically, axillary
     (underarm) lymph node status is evaluated to see if the cancer has spread.”

     Using information from the biopsy and resection specimens, along with the lymph node
     status, the pathologist assigns a pathologic stage for the breast cancer. The stage
     indicates the pathologic impression of the extent of tumor spread and the adequacy of
     the surgical treatment. The pathologists at Mercy, as well as those throughout most of
     the United States, use the American Joint Committee on Cancer (AJCC) staging system
     for the evaluation of breast cancers. All of the data identified in the biopsy and resection
     specimen, as well as the AJCC stage, are provided in a final surgical pathology report. This
     report ensures all healthcare providers involved in a patient’s care will have easy access
     to accurate information. The pathologists at Mercy are committed to providing the most
     complete and accurate information possible for every patient.

     “We take our role in contributing to a patient’s diagnosis and providing information that
     will help to guide treatment decisions very seriously,” Dr. Strobel said. “In addition to
     generating the surgical pathology reports, pathologists play an integral role in hospital
     tumor boards where patient diagnoses and management are discussed to ensure the best
     multidisciplinary care possible. Pathologists also take an active role in selected educational
     programs at certain community sites, such as the Victory Center.”

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17
Patient navigators provide
     compassionate care and
     service to breast-cancer
     patients and enhance service
     to primary care physicians

     The Mercy Cancer Center and Mercy Women’s Care at Mercy St. Anne Hospital*,
     Mercy St. Charles Hospital and Mercy St. Vincent Medical Center dramatically enhanced
     service to patients and referring physicians in 2009 when they added patient navigators
     to their teams. Patti Beach, RN, MSN, AOCN, ACHPN; Mary Lou Burkhart, RT (R)
     (M), CBPN-IC; Becky Mang, RT (R) (M), CBPN-IC; Audrey Milbrodt, RN, BSN,
     CBPN-IC; and Bev Rego, RT(R) (M), CBPN-I, help coordinate and expedite care for
     and provide support to patients. They also ensure referring physicians receive updates
     in a timely fashion.

     *The Mercy Cancer Center at St. Anne is a department of Mercy St. Vincent Mercy Center.

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“We aim to provide ease of access as well as education
and support throughout the cancer care continuum, with                                    For more information
an emphasis on breast cancer patients, although we                                        about the patient navigator
have also served other cancer patients,” Ms. Beach said.                                  service, please call:
“As more cancer care is provided in a multidisciplinary,
                                                                                          Audrey Milbrodt, RN, BSN,
outpatient setting, patients find it very helpful to have
                                                                                          CBPN-IC,
one familiar contact they can call with their questions,                                  Mercy Women’s Care
regardless of where they are at in the diagnostic or                                      and Mercy Cancer Center at
treatment process.”                                                                       St. Charles
                                                                                          419.696.5885

One goal of the patient navigators is to help ensure                                      Patti Beach, RN, MSN,
patients receive the information and care they need as                                    AOCN, ACHPN,
                                                                                          Mercy Cancer Center
quickly as possible.
                                                                                          at St. Anne*
                                                                                          419.407.1160
“We work to decrease the time from a suspicious finding
                                                                                          Mary Lou Burkhart, RT (R)
to diagnosis and then from diagnosis to treatment,” Ms.
                                                                                          (M), CBPN-IC,
Beach said.                                                                               Mercy Women’s Care
                                                                                          at St. V’s
The work of the patient navigators in Mercy Women’s Care                                  419.251.2728
has resulted not only in greater patient satisfaction, but                                Becky Mang, RT (R) (M),
also a substantial improvement in the diagnosis time. The                                 CBPN-IC,
time between a patient having an abnormal mammogram                                       Mercy Women’s Care
                                                                                          at St. Charles
and undergoing a biopsy is consistently two weeks or
                                                                                          419-696-5835
less. In some cases, we are even able to provide same-
day biopsy.                                                                               Bev Rego, RT(R) (M),
                                                                                          CBPN-I, Mercy Women’s
                                                                                          Care at St. Anne
The patient navigators begin their work as soon as there is                               419.407.1606
an indication for additional imaging or a biopsy.

“Our patient navigators in Mercy Women’s Care make sure
the additional imaging or biopsy gets scheduled in a timely
way after a screening mammogram,” Ms. Milbrodt said. “They are there to help and
support the patients, as they may fear the worst. If the patient does have a positive breast
cancer diagnosis, then she is referred to Patti and I, and we will follow up by sending
breast cancer information as well as by calling them or seeing them at our Cancer Center.
Patients often call with questions after appointments. They are confused and scared, and
we offer support and answers. Many times they just need to talk about what they are
going through and are very grateful for our time.”

Patients often comment that the patient navigators have a very positive impact on their
overall experience at Mercy. Referring physicians’ offices also benefit from the services of
the patient navigators and appreciate having a consistent point of contact.

*The Mercy Cancer Center at St. Anne is a department of Mercy St. Vincent Mercy Center.

                                                                                                                        19
Patient navigator makes big
     impression on breast cancer patient
     Kay Hatzidakis completed treatment for breast cancer at the Mercy Cancer Center at St.
     Anne* in August. While no one wants to battle cancer, Ms. Hatzidakis said she was glad she
     was able to do it at Mercy.

     “Once you see the doctors there and begin the process, you don’t feel like you are just a
     number or a body moving through the system to them,” she said. “My overall experience was
     that I would walk in, and things were on time. They were prepared for me, they knew what was
     going on, they were very well-organized without being impersonal. I felt very well taken care of. I
     also appreciated that the facility was very accommodating to my bringing my daughter with me
     to all of my appointments. She and I could sit and talk. That made it easier, less traumatic.”

                                                          Ms. Hatzidakis said she also really appreciated
                                                          the Massage Therapy available at the Cancer
                                                          Center.

                                                          “The massage program was priceless,” she said.
                                                          “The therapist helped me to be very aware of my
                                                          lymphatic system.”

                                                          Ms. Hatzidakis said the greatest factor in the
                                                          positive experience she had at Mercy was the
                                                          interaction she had with Patient Navigator Patti
                                                          Beach, RN, MSN, AOCN, ACHPN.

                                                      “When you are diagnosed with cancer, it’s a
                                                      lot to take in,” she said. “You don’t have the
     energy or capacity to process all of the information and ask all of your questions at the time the
     information is first presented. So later, you have all these questions and concerns.

     “Some of the questions I had now seem little in retrospect, but at that time they were huge.
     Patti answered a lot of questions and allayed a lot of fears. She helped me maintain a feeling
     of being a human being who happened to be facing a challenge. Patti is a person you’d love
     to call a friend. Her demeanor is very calming, and she was so personable and indispensable. I
     always looked forward to seeing her.”

     Ms. Hatzidakis said having a knowledgeable, friendly person she could contact with all of her
     questions and concerns was invaluable.

     “Patti is very intent on listening to you as an individual,” Ms. Hatzidakis said. “You never feel
     like she has somewhere else she needs to be. I could talk to her about anything – no question
     was too big or too small, and if she didn’t have an answer for me immediately, she found one
     quickly. I felt completely comfortable calling her with questions I didn’t want to bother the doctor
     with. I had a level of confidence in knowing I could always bounce things off of her. That had a
     huge impact on my experience in fighting cancer at Mercy.”
     *The Mercy Cancer Center at St. Anne is a department of Mercy St. Vincent Medical Center
20
Mercy is an
                                      Integrative
                                      Medicine pioneer
A decade ago, Mercy was one of the first hospitals in the nation to use massage therapy
with oncology patients. Today, the Mercy Cancer Center Integrative Medicine Department
offers one of just two sites in the nation for massage therapists seeking national
certification in oncology massage to receive hands-on training. And, what began with
massage therapy has blossomed into a full-blown Mercy Integrative Medicine Department
that offers an array of services and classes for cancer patients and survivors.

We address the whole person: mind-body-spirit. Services include:
  • Comfort oriented massage
  • Guided imagery
  • Comfort touch                                                             All Integrative
                                                                              Medicine services
  • Yoga
                                                                              are free for cancer
  • Partner massage
                                                                              survivors and their
  • Eastern Oncology Massage Clinic
                                                                              caregivers. For
  • Lymphatic massage                                                         more information,
  • Scar tissue mobilization                                                  call 419.407.1168.
  • Meditation
  • Fitness classes

All massage therapists have had more than 100 hours of oncology massage training so
they can provide a safe, effective and comforting session, all while assisting in relieving
symptoms such as nausea, pain, anxiety, sleeplessness and shortness of breath.
Special training has prepared them to provide lymphatic massage and Eastern Oncology
Massage. In addition, Tina Ferner, LMT, and Cindy Vincent, LMT, each have completed
the 400-hour National Oncology Massage Certification. They are the only two massage
therapists in Northwest Ohio who have completed this difficult certification. Mercy is the
only local provider of scar tissue mobilization paired with lymphatic drainage to improve
the range of motion and reduce risk for lymphedema in breast cancer patients. Many of
Mercy Integrative Medicine’s therapists also have additional training in other modalities
that are used during Integrative Medicine’s outpatient classes, which include: Yoga, Chair
Yoga, Fitness ETC (Energize, Tone, Cardio), Belly Dancing, Guided Imagery, Massage and
Nutrition.

All Integrative Medicine services are free for cancer survivors and their caregivers.
For more information, call 419.407.1168.
                                                                                                    21
Mercy offers
                                                    Support Services
                                                    for cancer patients
                                                    and loved ones

         Cancer diagnosis and treatment is not something that patients at Mercy have to face
         alone. Mercy Cancer Center Support Services offers many programs to support cancer
         patients, regardless of where they have been treated, free of charge. Families and loved
         ones are always welcome and encouraged to get involved as well.

         Mercy’s cancer support programs include:
           • Art of Healing
           • Cancer Support Group
           • Look Good Feel Better** (Cosmetics provided)
           • Man to Man (Prostate Cancer Support Group)**
           • The Lebed Method: Healthy Steps (Gentle exercise).

         There also is a Library Resource Center at the Mercy Cancer Center at St. Anne* that is
         open Monday through Friday to cancer patients, their families and the community. This
         comprehensive resource center has accurate and up-to-date information about different
         types of cancer, community resources, cancer prevention and treatment. Internet access
         and computers also are available.

         For additional details, please call Nancy Keller, Cancer Support Services Coordinator, at
         419.407.1186.

     For additional details, please call
     Nancy Keller, Cancer Support Services
     Coordinator, at 419.407.1186.

         *The Mercy Cancer Center at St. Anne is a department of Mercy St. Vincent Medical Center
         **Programs held in conjunction with the American Cancer Society

22
Cancer
patients receive
personalized
education
from Mercy

Each cancer patient seen at the Mercy Cancer Center receives education and support
before, during and after treatment.

“I provide one-on-one patient education about their cancer, treatment, every aspect
of their care,” said Deb Ross, Coordinator, Cancer Center Education. “I usually spend
about an hour with them upfront. It is a very comprehensive visit. We go over their
pathology report if they want, talk about their medications and frequency of treatments.
I provide each patient with a notebook to keep track of all of their lab reports,
appointments, etc. I am available to them if they have questions during treatment.

“Then, when the patient finishes the prescribed chemotherapy or
radiation therapy, I provide a summary of all the treatments they
received in a Survivorship Visit. We go over community resources
available to them, services they may need – such as physical                For more
therapy or nutrition counseling. We put together a long-term                information about
                                                                            education services
plan that includes a surveillance plan that answers the questions
                                                                            provided at the
of ‘How often do I need to come in for bloodwork or scans?’
                                                                            Mercy Cancer
and ‘What do I need to do for the rest of my life to take care of
                                                                            Center, contact
myself?’”                                                                   Deb Ross at
                                                                            419.407.1187.
For more information about education services provided at the
Mercy Cancer Center, contact Ms. Ross at 419.407.1187.

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mercyweb.org/cancercenter
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St. Anne | St. Charles | St. Vincent | Children’s | Defiance | Tiffin | Willard
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