Mobile Tariff Guide Updated for March 2021 / V1
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Mobile Tariff Guide Updated for March 2021 / V1 All prices ex VAT
HIGHLIGHTS
AVAILABLE NOW
New Data Top-Ups
MORE DATA FOR LESS
Need a short-term data increase?Take advantage of our new data top-ups:
2GB 5GB 10GB 20GB 50GB
Terms & Condi�ons Apply
NEW TARIFFS NOW AVAILABLE
O2 Business
1 Tariff Migrations
2 Unlimited
3 SIM Only
5 Flex
7 Shared Data
8 Mobile Broadband
9 Data Top-Ups
10 Roaming & International
16 Standard Rates
Vodafone Red Tariffs
17 Commercials & Rules
18 Sharer Tariffs
19 Unlimited
20 SIM Only
21 Mobile Broadband
22 Top-Ups & Bolt-Ons
23 Roaming & International
26 Out of Bundle Charges
27 Anywhere SIM
28 Fair Usage Policy
30 FAQs
33 Contact Us
CONTENTS
O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 Tariff Migrations
O2 Tariff Migrations
Standard Small Business Tariffs
Standard Small Business Tariffs
Number Status Tariff Change (Resellers 60 Days Minimum &
(Dealers & Resellers 24 Months)
Dealers 12 Months Minimum)
Increasing
Allowed Allowed
Rental*
In Commitment
Same Rental
£40 Tariff Migration Fee Not Allowed
or Lower
Increasing
Allowed
Rental*
Must re-sign to get 24 month
£40 Tariff Migration Fee applies if in initial 12 rate - otherwise can change to
Out of Commitment Same Rental months - NO CHARGEif outside 12months but 30 day version.
or Lower this starts a new 12month term for
disconnection fee.
Unlimited Tariff Must Re-sign Must Re-sign
Data Top-Ups should be used if temporary data increase is required
*Moving from a Voice & Data Tariff to a Data Only Tariff
Please call to discuss
Change request for Funded Tariffs
Request to waive Tariff Migration Fee
Please call to discuss
Re-signswith more than 3 months remaining
O2 Disconnection Fees
A disconnection fee of £40 + VAT per number will apply if a SIM Only 30 day contract is disconnected or ported/ migrated away
within 12 months of connecting or re-signing onto the tariff. Early termination fees will also apply for other non-30 day contracts.
(Upward tariff changes within the tariff ladder are permitted - otherwise fees will apply)
NGN Call Types
A non-geographic number is a type of telephone number that is not linked to any specific locality. Such numbers are an alternative
to the traditional 'landline' numbers that are assigned geographically using a system of location-specific area codes. Non-
geographic numbers are used for various reasons, from providing flexible routing of incoming phone calls to generating revenue
for paid-for services. For more information see:
https://en.wikipedia.org/wiki/Non-geographic_telephone_numbers_in_the_United_Kingdom#Service_Charge_Price_Points
ontel | mobile tariff guide | march 2021 Page 1 of 33
O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 UNLIMITED
New & re-signing customers only
30 Day Rolling
Price Minimum Term UK Minutes / SMS / Data
£19.50 60 Days Unlimited*
Pleasenote:£40 disconnection fee + VAT will apply if disconnected or ported/migrated away within 12 months of connecting or
re-signing onto the tariff.
24 Months
Price Minimum Term UK Minutes / SMS / Data
£18.75 24 Months Unlimited*
Pleasenote: Early termination fees apply if disconnected whilst still in contract.
What’s included?
Calls to landlines O2 to O2 EU Roam Like At RLAH Data Calls to UK
4G Enabled
starting 01,02 & 03 Voicemail Home (RLAH) Top-Ups Networks
✔ ✔ ✔ ✔ ✔ ✔
*Unlimited Texts, Minutes & Data are subject to a fair usage policy. The fair usage per SIMon unlimited tariffs is set at 3000
minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to
moderate their usage. If the usage continues to exceed the fair usage policy terms, ontel reserve the right to charge for this
usage or bar the services.
Unlimited tariffs will be monitored for fair usage. 650GB will apply to domestic data traffic. Customers who regularly exceed
650GB of domestic usage or regularly tether to more than 12devices in-line with the Fair Usage Policy will be investigated and
we reserve the right to bar and/or charge for excess usage. Please refer to the Fair Usage Policy on page 28 for further details.
**RLAHdata usage is limited to 25GB per calendar month and we will charge if usage exceeds 25GB at a rate of £0.0375 per MB.
Data Top-Ups are available - please refer to ‘Top-Up Options’.
ontel | mobile tariff guide | march 2021 Page 2 of 33
O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 SIM ONLY (30D)
New & re-signing customers only
30 Day Rolling
Tariff Price Minimum Term UK Minutes / SMS UK Data
Small Biz 1GB £12.25 1GB
Small Biz 2GB £12.75 2GB
Small Biz 5GB £13.75 5GB
60 Days Unlimited*
Small Biz 8GB £15.50 8GB
Small Biz 24GB £17.00 24GB
Small Biz 50GB £18.00 50GB
Unlimited* £19.50 60 Days Unlimited* Unlimited*
Pleasenote:£40 disconnection fee + VAT will apply if disconnected or ported/migrated away within 12 months of connecting or
re-signing onto the tariff.
What’s included?
Calls to landlines O2 to O2 EU Roam Like At RLAH Data Calls to UK
4G Enabled
starting 01,02 & 03 Voicemail Home (RLAH) Top-Ups Networks
✔ ✔ ✔ ✔ ✔ ✔
*Unlimited Texts, Minutes & Data are subject to a fair usage policy. The fair usage per SIMon unlimited tariffs is set at 3000
minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to
moderate their usage. If the usage continues to exceed the fair usage policy terms, ontel reserve the right to charge for this
usage or bar the services.
Please refer to the Fair Usage Policy on page 28 for further details.
ontel | mobile tariff guide | march 2021 Page 3 of 33
O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 SIM ONLY (24M)
New & re-signing customers only
24 Months
Tariff Price Minimum Term UK Minutes / SMS UK Data
Small Biz 1GB £11.75 1GB
Small Biz 2GB £12.25 2GB
Small Biz 5GB £13.25 5GB
24 Months Unlimited*
Small Biz 8GB £15.00 8GB
Small Biz 24GB £16.50 24GB
Small Biz 50GB £17.00 50GB
Unlimited* £18.75 24 Months Unlimited* Unlimited*
Pleasenote: Early termination fees apply if disconnected whilst in contract.
What’s included?
Calls to landlines O2 to O2 EU Roam Like At RLAH Data Calls to UK
4G Enabled
starting 01,02 & 03 Voicemail Home (RLAH) Top-Ups Networks
✔ ✔ ✔ ✔ ✔ ✔
Aggregation
Allowing all users in a group to pool their data allowance together:
• Minimum data size = 2GB / Maximum data size = 24GB.
• Monthly aggregation rental fee of £1.30 per connection added to standard line rental cost.
• 24 month contract only unless commercially approved.
• 20+ users required unless commercially approved.
• Existing connections moving to an aggregated tariff must be performed on the 1stof the month.
*Unlimited Texts, Minutes & Data are subject to a fair usage policy. The fair usage per SIMon unlimited tariffs is set at 3000
minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to
moderate their usage. If the usage continues to exceed the fair usage policy terms, ontel reserve the right to charge for this
usage or bar the services.
Please refer to the Fair Usage Policy on page 28 for further details.
**Data bolt-ons and top-ups are NOT permitted on aggregated tariffs.
ontel | mobile tariff guide | march 2021 Page 4 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 FLEX
Giving you greater flexibility
30 Day Rolling
Tariff Price Minimum Term UK Minutes / SMS UK Data
O2 Flex £11.50 60 Days Unlimited* 512MB
Pleasenote:£30 disconnection fee + VAT will apply if disconnected or ported/migrated away within 12 months of connecting or
re-signing onto the tariff.
Our base tariff gives you 512MBdata, unlimited* £4.55 per 10GB
increment above
voice & SMSand you are billed per data usage Free usage Fair Usage
above 100GB Policy
in incremental steps: to Fair Usage
£4.55 per 10GB Policy
increments up
£2.60 per 5GB to 100GB
increments up
£1.95 per 2GB
to 50GB
increments up
£1.30 per GB to 20GB
increments up
65p for the first to 6GB
512MB above
base tariff
*Unlimited Texts, Minutes & Data are subject to a fair usage policy. The fair usage per SIMon unlimited tariffs is set at 3000
minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to
moderate their usage. If the usage continues to exceed the fair usage policy terms, ontel reserve the right to charge for this
usage or bar the services.
Please refer to the Fair Usage Policy on page 28 for further details.
Standard per MB rate for usage above 100GB(which for wholesale is 1.95pper MB). All other pricing as per standard O2 SIM Only
pricing (including Travel Passes,bolt ons etc.).
Please note: Data top-ups are not available on O2 Flex.
See example pricing table on the next page →
ontel | mobile tariff guide | march 2021 Page 5 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 FLEX
Giving you greater flexibility
Usage Increment Allowance Increment Price Accum Flex Sell Price Comments
0KB Base Tariff £0.00 £11.50
Base Tariff includes 512MB
512MB 512MB £0.00 £11.50
1GB 512MB £0.65 £12.15 65p for first 512MBabove base tariff
2GB 1GB £1.30 £13.45
3GB 1GB £1.30 £14.75
4GB 1GB £1.30 £16.05 £1.30 per GB increments up to 6GB
5GB 1GB £1.30 £17.35
6GB 1GB £1.30 £18.65
8GB 2GB £1.95 £20.60
10GB 2GB £1.95 £22.65
12GB 2GB £195 £24.50
14GB 2GB £1.95 £26.45 £1.95per 2GB increments up to 20GB
16GB 2GB £1.95 £28.40
18GB 2GB £1.95 £30.35
20GB 2GB £1.95 £32.30
25GB 5GB £2.60 £34.90
30GB 5GB £2.60 £37.50
35GB 5GB £2.60 £40.10
£2.60 per 5GB increments up to 50GB
40GB 5GB £2.60 £42.70
45GB 5GB £2.60 £45.30
50GB 5GB £2.60 £47.90
60GB 10GB £4.55 £52.45
70GB 10GB £4.55 £57.00
80GB 10GB £4.55 £61.55 £4.55 per 20GB increments up to 100GB
90GB 10GB £4.55 £66.10
100GB 10GB £4.55 £70.65
650GB 550GB £0.00 £70.65 Free usage above 100GB to Fair Usage Policy
660GB 10GB £4.55 £75.20 £4.55 per 10GBincrements above Fair Usage Policy
ontel | mobile tariff guide | march 2021 Page 6 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 SHARED DATA TARIFFS
New & re-signing customers only
30 Day Rolling
Base Tariff (including Unlimited Minutes & SMS*)
£11.50 Per User / Shared Data Bolt-On MUST be purchased below:
Shared Data Tariff Cost Per Month Minimum Term
25GB £58.50
50GB £117.00
75GB £165.75
100GB £221.00 60 Days
250GB £520.00
500GB £1040.00
1000GB £1950.00
Pleasenote:£40 disconnection fee + VAT will apply if disconnected or ported/migrated away within 12 months of connecting or
re-signing onto the tariff.
What’s included?
Calls to landlines
O2 to O2 EU Roam Like At RLAH Data Calls to UK
starting 01,02 & 03 4G Enabled
Voicemail Home (RLAH) Top-Ups Networks
✔ ✔ ✔ ✔ ✔ ✔
Rules:
• New business only (or resigning connections that are out of contract – early resigns not applicable unless resigning in for 24
months).
• Voice only connections.
• Standard Fair Usage Policy on page 28 applicable with addition that no single user can use more than 100GB in a calendar
month.
• Individual data bolt ons are not permitted on this tariff.
• Data bundles can be stacked with multiple of the same bolt on permitted.
• Cannot be merged with Purple Tariffs / Vodafone Business Simplicity Sharer Tariffs – e.g. if you have a VF Shared Business
Simplicity tariff and an O2 Shared Data tariff then the network specific bundle is only applicable – if you want a shared data
bundle across both networks then you’d need to connect to a PurpleTariff.
Please Note:
• Individual service level alerts are not available on Shared Data tariffs. Group Level Alerts are available, but will not be set up
automatically and need to be proactively set up and managed by partners through the Alert Manager section of the Customer
Portal. These specific alerts will not be set up as a default by ontel.
• All other tariff options (e.g. Travel Pass,Individual International Bolt-ons & Overage Rates)as per our current O2 proposition.
*Unlimited Texts, Minutes & Data are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000
minutes & 3000 texts
p/month. Any user going over this fair usage policy will receive communication requesting them to moderate their usage. If the
usage continues to
exceed the fair usage policy terms, ontel reserve the right to charge for this usage or bar the services. Please refer to the Fair
Usage Policy on page 28 for further details.
ontel | mobile tariff guide | march 2021 Page 7 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 MOBILE BROADBAND
EU Roam Like At Home Included
30 Day Rolling
Tariff Price Minimum Term UK Minutes / SMS
MBB 2GB £11.70
MBB 8GB £14.40
MBB 24GB £17.10 60 Days N/A
MBB 60GB £21.30
MBB 100GB £25.50
Pleasenote:£40 disconnection fee + VAT will apply if disconnected or ported/migrated away within 12 months of connecting or
re-signing onto the tariff.
24 Months
Tariff Price Minimum Term UK Minutes / SMS
MBB 2GB £10.75
MBB 8GB £13.00
MBB 24GB £15.25 24 Months N/A
MBB 60GB £18.75
MBB 100GB £22.25
Pleasenote: Early termination fees apply if disconnected whilst still in contract.
ontel | mobile tariff guide | march 2021 Page 8 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 TOP-UPS
Individual Data Top-Ups
Individual data top-ups for: What’s included?
• SIM Only
Works until next billing period with full
• Business Sharers* EU RLAH 4G Data
allowance
• Mobile Broadband
• Single User Tariffs ✔ ✔ ✔
Data Top-Ups Price
2GB £4.55
5GB £7.15
10GB £9.75
20GB £14.30
50GB £22.75
Please note:
• Data top ups are stackable but you cannot use multiple of the same bolt-on.
• Not pro-rated for usage or price regardless of the date added.
• Full allowance will be given from date added, it will not eliminate any overage charges before the date added. It is
recommended that top-ups should be applied when users are approaching their allowance threshold, rather than when it’s been
exceeded.
*Individual data top-ups only – not shared.
ontel | mobile tariff guide | march 2021 Page 9 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 ROAMING & INTERNATIONAL
24 Hour Travel Pass
Tariff Data Zone Price Bundle Type Minutes & SMS* Repeat Frequency
2 £8.78 per 500MB
200 Mins & SMS
3 £8.78 per 200MB
O2 World Daily Data Unlimited
Individual
Roaming** 4 £8.78 per 50MB (Unless specified)
N/A
5 £8.78 per 2MB
*Minutes & Texts: Incoming calls plus calls within country, to UK landlines and mobiles.
**Switching between zones will generate a daily each zone entered.
Please note:
• Please be aware that the timing and receipt of usage from rest of world destinations varies from country to country and alerts
can be delayed where data is received late. Users should be encouraged to use apps on the handset to monitor data usage.
• Roaming 24 Hour Travel pass is a daily allowance and is calculated per calendar day (midnight to midnight).
• If a user spends more than £130 in RoWdata passes or usage in a 24 hour period then as soon as this rating comes through an
automatic GRPSbar will be added pending further investigation.
• All O2 connections are automatically set up with Roaming 24 hour Travel Pass.If you do not want this option please contact ontel
for alternative rates.
• Rest of World Roaming – All O2 connections with ontel are automatically opted into the Rest Of World Travel Pass.
• It is recommended if users wish to regularly browse the web on their phones when travelling abroad, they should use WiFi
hotspots instead of their phone’s mobile internet connection.
ontel Roaming Fair Usage Policy:
In line with recent changes around RoamLike at Home legislation we have introduced a new fair usage policy to ensure end user
allowances are being used for purpose whilst roaming.
Policy Terms:
Inclusive roaming services on ontel’s mobile tariffs have been built for business users who travel periodically, and not for those
who roam across foreign networks on a semi-permanent or permanent basis. If a customer uses their mobile in destinations
outside the UK that qualify for inclusive access to standard bundles, for more than 50%of the time in any four month rolling
period, they can expect a communication requesting a moderation of roaming services. If usage continues to exceed 50%as
described in the two week period following notification, ontel reserve the right to charge for this usage or business roaming
services.
ontel | mobile tariff guide | march 2021 Page 10 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 ROAMING & INTERNATIONAL
Rest of World Roaming Zones
Zone 2
24 Hour Travel Pass- 500MB
Canada & USA
Zone 3
24 Hour Travel Pass- 200MB
Albania, Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bangladesh, Barbados, Belarus, Benin,
Botswana, Brazil, Cameroon, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica,
Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea
Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Kazakhstan, Kenya, Korea (South),
Kuwait, Macedonia, Madagascar, Malaysia, Myanmar, Mexico, Moldova, Montenegro, Montserrat, New Zealand, Nicaragua,
Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia,Rwanda, Saint Kitts and Nevis, St Lucia, St. Vincent and the
Grenadines, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Togo, Trinidad and
Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (GBR),
Western Samoa, Yemen, Zambia.
Zone 4
24 Hour Travel Pass- 50MB
Algeria, Azerbaijan, Bahamas, Bahrain, Bosnia, Burundi, Chad, Congo, Democratic Republic of Congo, Equatorial Guinea, Falkland
Islands, Fiji, French Polynesia, Georgia, Kosovo, Macau, Malawi, Morocco, Niger, Oman, Pakistan, Papua New Guinea, Swaziland,
Tahiti, Tokelau, Tonga, Uzbekistan, Vanuatu.
Zone 5
24 Hour Travel Pass- 2MB
Andorra, Angola, Armenia, Belize, Bermuda, Bolivia, Bora Bora, Cambodia, Cuba, Gambia, Iraq, Jordan, Lao People's Democratic
Republic, Lebanon, Liberia, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Palestinian Authority, Senegal,
Sierra Leon, St Helena, Sudan, Tahiti, Tajikistan, Tunisia, Turkmenistan, Vietnam, Zimbabwe.
Zone 6 Exceptions Rate per MB
All other countries £3.60 per MB OnWaves / AeroMobile / Maritime Communications £5.46
OnAir £5.46
Global Networks £5.46
Iran £5.46
Brunei Darussalam £23.40
ontel | mobile tariff guide | march 2021 Page 11 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 ROAMING & INTERNATIONAL
Rest of World Roaming Bundles
Data Bolt-Ons
For more frequent travellers these monthly recurring bundles are available. When selecting these bundles your customer will be
opted out of the 24 hour Rest of World Passand be allocated the bundle in replacement.
Bolt-On Price
O2 RoWData 500MB £49.40
O2 RoW Data 1GB £97.50
Once data is used customer pays standard out of bundle rate per MB for the country they are in. There are no usage alerts once
the customer reaches the end of their bundle allowance.
Pleasenote: Only one of each bolt-on can be applied per month and travel passes will be disabled.
The above Restof World Data Bolt-Ons are available in all countries except for those listed below:
Andorra, Benin, Belize, Bhutan, Brunei Darussalam, Burkina Faso, Burundi, Cuba, Djibouti, Ethiopia, Guam, Iran, Kyrgyzstan,
Lebanon, Lesotho, Maldives, Mozambique, Namibia, Netherlands Antilles, Palestinian Territory, Réunion, Sudan, Syria, Tajikistan,
Tanzania, Timor Leste, Vietnam.
Minute Bolt-Ons
Bolt-On Price
O2 RoWMins 250 £104.00
O2 RoWMins 500 £201.50
The above RoWminute countries can be used in any RoWcountries with the exclusionof Zone 6.
Please note: Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. There are
no usage alerts once the customer reaches the end of their bundle allowance.
ontel | mobile tariff guide | march 2021 Page 12 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 ROAMING & INTERNATIONAL
Call Rates
International Voice Calls from the UK
Region Zone Call Cost Per Minute SMS
Channel Islands & Isle of Man 0 29.3p 13p
Ireland 1 35p
Western Europe EU & Non-EU 2
Rest of Europe & Turkey 3
81.5p 20p
USA & Canada 4
Asia Pacific 5
Rest of World 6 £1.10
Zone 0 Zone 1
Channel Islands & Isle of Man Ireland
Zone 2
Andorra, Austria, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar,
Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Romania,
San Marino, Slovak Rep, Slovenia, Spain, Sweden, Switzerland, Vatican City.
Zone 3
Albania, Algeria, Bosnia, Croatia, Iceland, Kosovo, Libya, Macedonia, Montenegro, Serbia, Tunisia, Turkey.
Zone 4
Alaska, Canada, Cocos Islands, Hawaii, Northern Marianna Islands, Morocco, United States of America.
Zone 5
Australia, Christmas Island, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Africa.
Zone 6 (Inc. Ship,Ferry & Aeroplane Networks)
Abkhazia, Afghanistan, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia Aruba, Azerbaijan, Bahamas,
Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bora Bora, Botswana, Brazil, British Virgin Islands, Brunei,
Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Rep, Chad, Chile, China, Colombia, Comoros, Congo,
Congo (DRO),Cook Islands, Costa Rica, Cuba, Curacao, Diego Garcia, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El
Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French West Indies, Gabon, Gambia, Georgia
Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory
Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau,
Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montserrat,
Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, NLD Antilles, Norfolk Island, Oman, Pakistan,
Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Sao Tome & Principe,
Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, St Helena, St Kitts, St Lucia, Saint Maarten, St Pierre &
Miguel, St Vincent, Sudan, South Sudan, Suriname, Swaziland, Syria, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad
and Tobago, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, Ukraine, United Arab Emirates (UAE),Uruguay, US Virgin Islands, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Samoa, Yemen, Zambia, Zimbabwe.
ontel | mobile tariff guide | march 2021 Page 13 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 ROAMING & INTERNATIONAL
Caller Bolt-Ons
120 Minutes
Zones Minutes Included Monthly Price
Zone 1(Ireland)
Zone 2 (Western Europe EU & Non-EU)
120 £5.85
Zone 4 (USA & Canada)
Zone 5 (Asia Pacific)
500 Minutes
Zones Minutes Included Monthly Price
Zone 1(Ireland)
Zone 2 (Western Europe EU & Non-EU)
500 £17.55
Zone 4 (USA & Canada)
Zone 5 (Asia Pacific)
Pleasenote: These bolt-ons recur monthly and can be added to individual tariffs or individual users on a shared tariff. Once
minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. There are no usage alerts
once the customer reaches the end of their bundle allowance. Maximum 1bolt-on per user as they cannot be stacked.
EU Call Saver
Zones Minutes & SMS Rate Monthly Price
Zone 1(Ireland) 3p per minute
£1.95
3p per SMS
Zone 2 (Western Europe EU & Non-EU)
EU Call Saver + USA & Canada
Zones Minutes & SMS Rate Monthly Price
Zone 1(Ireland)
3p per minute
Zone 2 (Western Europe EU & Non-EU) £3.25
3p per SMS
Zone 4 (USA & Canada)
Please note: EU Call Saver bolt-ons are compatible with UK to International minute bolt-ons.
ontel | mobile tariff guide | march 2021 Page 14 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 ROAMING & INTERNATIONAL
RLAH - Roam Like At Home
Full list of O2 RLAH Countries:
Austria, Belgium, Bulgaria, Croatia , Cyprus, Czech Republic, Denmark, Estonia, Faroe Island, Finland, France*, Germany , Gibraltar,
Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy**, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,
Martinique, Monaco, Netherlands, Norway***, Poland, Portugal****, Romania, San Marino, Slovakia, Denmark, Slovenia, Spain***** ,
Sweden, Switzerland.
* Including French Guiana, Guadeloupe, Martinique, Mayotte & Saint Martin.
** Including Vatican City.
*** Including Svalbard & Jan Mayen Islands.
**** Including Azores & Madeira.
*****Including Balearic Islands & Canary Islands.
ontel | mobile tariff guide | march 2021 Page 15 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
O2 STANDARD RATES
UK Voice Calls, Internet & SMS
Destination / Service Price
Calls to other O2 mobiles FOC
Calls to landlines (01,02 & 03) 29.3p per minute
Calls to other UK mobiles 29.3p per minute
Calls to 0800 & 0808 numbers FOC
Calls to 05 numbers 29.3p per minute
Picture Messages (Home & Roaming) 26p per message
GSM WAP 29.3p per minute
SMS 13p per message
Data 1.95 pper MB
O2 Directory Enquiry Services (118402) £1.63 per minute (access + service charge)
Calls to 07 & 01numbers in Jersey, Guernsey & Isle of Man 29.25p per minute
For all other rates please see ontel O2 ABS Rate Card on the ontel Marketing Portal.
ontel | mobile tariff guide | march 2021 Page 16 of 33VODAFONE RED TARIFFS
Commercials & Rules
• New and re-signing business only*
• Early Termination Fees will apply if a number is disconnected or ported/migrated away whilst still in contract.
• Minimum contract term is 24 months for Single User Plans and 60 Days for Sharer Tariffs.
*Moving from Vodafone Forever Connected, Business Simplicity or Business First to Red tariffs within initial 12 months will
incur a £40 tariff migration fee. Please note that connections moving to a Red Single User 24M tariff will require a re-sign. No
backdating of tariff changes - if additional data is required a top-up will need to be purchased.
Business Simplicity Tariffs
Business Simplicity Tariffs
Number Status Tariff Change (Resellers 60 Days Minimum &
(Dealers & Resellers 24 Months)
Dealers 12 Months Minimum)
Increasing
In Commitment / Live Allowed~ Allowed~
Rental*
with ontel for under 12
months Same Rental
£40 Tariff Migration Fee Not Allowed
or Lower
Increasing
Allowed
Rental*
£40 Tariff Migration Fee applies if in initial 12 Must Re-sign
Out of Commitment Same Rental months - NO CHARGEif outside 12months but
or Lower this starts a new 12month term for
disconnection fee.
Unlimited Tariff Must Re-sign Must Re-sign
Data Top-Ups should be used if temporary data increase is required
~Moving from VF Forever Connected or Business Simplicity to Business First within initial 12 months
will incur a £40 tariff migration fee
*Moving from a Voice & Data Tariff to a Data Only Tariff
Please call to discuss
Change request for Funded Tariffs
Request to waive Tariff Migration Fee
Please call to discuss
Re-signswith more than 3 months remaining
Please note:
• If you have requested a bespoke tariff on Vodafone, standard rates quoted here do not apply, nor does RLAH.
• Please refer to previous tariff guides or contact your account manager for Vodafone Forever Connected and Vodafone
Business Simplicity rates.
• RPI Increase is added to the base line rental of Vodafone tariffs annually on 1st April each year.
ontel | mobile tariff guide | march 2021 Page 17 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED - SHARER TARIFFS
Shared Voice & Data
Sharer Tariff Price Minimum Term UK Minutes & SMS Data RLAH**** WTS Cost
Vodafone Red Voice Sharer* £12.53 Unlimited*** £4.55
60 Days** N/A ✔
per day
Vodafone Red Data Sharer* £10.96 N/A
Please note the tariff pricing stated will not incur a CPI+ 3.9%increase in April 2021, but will be subject to increase in April 2022.
*Sharer groups may contain a combination of Vodafone Red Voice Sharer and Data Sharer connections.
All sharer groups must purchase a shared data bolt on:
Shared Data Bolt-On Price
25GB Shared Data £65.00
50GB Shared Data £130.00
75GB Shared Data £182.00
100GB Shared Data £240.50
250GB Shared Data £572.00
500GB Shared Data £1,440.00
1TBShared Data £2,145.00
IMPORTANT
• Shared data bolt-ons are pro-rated in terms of cost and allowance on addition and removal.
• Multiple bolt-ons can be applied including up to 2 of the same bolt-on. Commercial approval is required if more than 2 of the
same bolt-on is required.
• Once added, the bolt-on will remain active until requested to be removed by the customer.
• At least 1data bolt-on must be active at any one point in time.
**Disconnection fee of £40 + VAT per number will apply if disconnected or ported/migrated away within 24 monthsof connecting
or re-signing onto the tariff.
***Includes Unlimited Texts & Minutes / RLAH.The fair usage per SIM on unlimited tariffs is set at 3000 minutes & 3000 texts p/
month. Any user going over this fair usage policy will receive communication requesting them to moderate their usage. If the
usage continues to exceed the fair usage policy terms, ontel reserve the right to charge for this usage or bar the services. .Please
refer to the Fair Usage Policy on page 28 for further details
****Roamingin EU Zone 2 (Channel Islands, Faroe Islands, Guadeloupe, Reunion, San Marino, Turkey, Switzerland) will now attract
a WTS(World Traveler Service) charge of £4.55 per calendar day.
Please Note: CPI + 3.9% is added to the base line rental of Vodafone tariffs annually on 1stApril each year.
ontel | mobile tariff guide | march 2021 Page 18 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED - UNLIMITED
New & re-signing customers only
Vodafone Red Unlimited - 5G ready UK data with no throttling
Price Minimum Term UK Minutes / SMS / Data RLAH*** World Traveller Service Cost
£25.86 24 Months* Unlimited** ✔ £4.55 per day
Please note the tariff pricing stated will not incur a CPI+ 3.9%increase in April 2021, but will be subject to increase in April 2022.
*Earlytermination fees apply if disconnected whilst still in contract.
Top-Ups
Pleasenote: If 25GB roaming usage is exceeded in a calendar month you can use one of the bolt-ons below:
Roaming Data Price
1GB(1024MB) £3.25
5GB (5120MB) £16.25
**Unlimited Texts & Minutes are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes &
3000 texts p/month. Roamingdata is capped at 25GB at which point will be barred.
Please note - the bar cannot be lifted unless a 1GBor 5GB top-up is applied. Once the top-up is fully consumed the user will be
barred again. Any user that is found to be breaching the fair usage policy will receive communication requesting them to
moderate their usage. If the usage continues to breach the fair usage policy terms, ontel reserve the right to charge for this
usage or bar the services. Please refer to the Fair Usage Policy on page 28 for further details
***Roamingin EU Zone 2 (Channel Islands, Faroe Islands, Guadeloupe, Reunion, San Marino, Turkey, Switzerland) will attract a
WTS(World Traveler Service) charge of £4.55 per calendar day.
Please Note: CPI + 3.9% is added to the base line rental of Vodafone tariffs annually on 1stApril each year.
ontel | mobile tariff guide | march 2021 Page 19 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED - SIM ONLY
New & re-signing customers only
SIM Only Tariffs - 24 Months
World Traveller
Tariff Price Minimum Term UK Minutes & SMS RLAH***
Service Cost
Vodafone Red 2GB £13.32
Vodafone Red 6GB £14.88
24 Months* Unlimited** ✔ £4.55 per day
Vodafone Red 24GB £16.97
Vodafone Red Unlimited** £25.86
Please note the tariff pricing stated will not incur a CPI+ 3.9%increase in April 2021, but will be subject to increase in April 2022.
*Earlytermination fees apply if disconnected whilst still in contract.
**Unlimited Texts & Minutes are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes &
3000 texts p/month. Roamingdata is capped at 25GB at which point will be barred.
Please note - the bar cannot be lifted unless a 1GBor 5GB top-up is applied. Once the top-up is fully consumed the user will be
barred again. Any user that is found to be breaching the fair usage policy will receive communication requesting them to
moderate their usage. If the usage continues to breach the fair usage policy terms, ontel reserve the right to charge for this
usage or bar the services. Please refer to the Fair Usage Policy on page 28 for further details.
**Roaming in EU Zone 2 (Channel Islands, Faroe Islands, Guadeloupe, Reunion, San Marino, Turkey, Switzerland) will now attract a
WTS(World Traveler Service) charge of £4.55 per calendar day.
Please Note: CPI + 3.9% is added to the base line rental of Vodafone tariffs annually on 1stApril each year.
ontel | mobile tariff guide | march 2021 Page 20 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED - MOBILE BROADBAND
Tariff Price Minimum Term UK Minutes & SMS RLAH**** World Traveller Service Cost
Vodafone Red MBB 2GB £11.23
Vodafone Red MBB 6GB £13.32 £4.55
24 Months** N/A*** ✔
Vodafone Red MBB 24GB £15.41 per day
Vodafone Red MBB Unlimited* £25.33
Please note the tariff pricing stated will not incur a CPI+ 3.9%increase in April 2021, but will be subject to increase in April 2022.
*Roaming data is subject to a fair usage policy and is capped at 25GB at which point will be barred. Please note - the bar cannot
be lifted unless a 1GB or 5GB top-up is applied. Once the top-up is fully consumed the user will be barred again. Any user that is
found to be breaching the fair usage policy will receive communication requesting them to moderate their usage. If the usage
continues to breach the fair usage policy terms, ontel reserve the right to charge for this usage or bar the services. Please refer to
the Fair Usage Policy on page 28 for further details
**Early termination fees apply if disconnected whilst still in contract.
***Please note that there's no allowance included for SMS events and they will be charged per event.
****Roaming in EU Zone 2 (Channel Islands, Faroe Islands, Guadeloupe, Reunion, San Marino, Turkey, Switzerland) will now
attract a WTS (World Traveler Service) charge of £3.50 per calendar day.
Please Note: CPI + 3.9% is added to the base line rental of Vodafone tariffs annually on 1stApril each year.
ontel | mobile tariff guide | march 2021 Page 21 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED - SIM ONLY
Top-Ups & Bolt-Ons
Please note: The following top-ups and bolt-ons are for Vodafone Redtariffs only - Business Simplicity and/or Business First bolt-
ons and top-ups are not permitted and vice-versa. If you have any questions please contact your account manager.
Data Top-Ups*
Top-Up Price
1GB £3.25
2GB £5.20
10GB £20.80
SMSBolt-Ons**
Bolt-On Price
100 International SMS (UK to World) £5.20
Minutes Bolt-Ons**
Bolt-On Price
100 NGN Mins (includes calls to prefixes 0843x, 0844x, 0845x, 0870x, 0871xand 0872x only) £1.30
100 International Mins (UK to EU) £6.50
250 International Mins (UK to EU) £13.00
100 International Mins (UK to EU & USA/Canada) £9.75
250 International Mins (UKto EU & USA/Canada) £19.50
100 International Mins (UKto World) £15.60
250 International Mins (UKto World) £31.20
Roaming Data Bolt-Ons** Roaming Data Top-Ups***
Bolt-On Price Top-Up (Unlimited Tariff Only) Price
1GBRoaming Data (Exc. Zone 4 Destinations) £97.50 1GBRoaming Data £3.25
2GB Roaming Data (Exc.Zone 4 Destinations) £162.50 5GB Roaming Data £16.25
*Data top-ups can be stacked. Maximum 3 of each.
**Individual bolt-ons are permitted on all tariffs unless specified otherwise. Multiple bolt-ons can be selected but individually
cannot be stacked.
***Top-up will be required once 25GB roaming cap is exceeded on the unlimited tariff. Only one top-up permitted (not stackable).
ontel | mobile tariff guide | march 2021 Page 22 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED
World Traveller Service (WTS)
World Traveller Service (WTS)
Available on our Vodafone Red tariffs users can get full access to their UK allowances and bundles while
roaming worldwide for just £4.55 per calendar day (midnight to midnight). Users can use their device while £4.55
Per calendar day
roaming in a selection of almost 60 countries with no need to worry about expensive pence per minute rates.*
*Out of country calls are charged at standard roaming rates. If a user exceeds their UK allowance they are charged at standard roaming rates.
Allows users full access to their UK allowance while in any of the following countries:
Afghanistan, Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahrain, Bangladesh,
Barbados, Bermuda, Bonaire, Bosnia and Herzegovina, Brazil, British Virgin Islands, Cambodia, Canada, Cayman Islands,
Channel Islands (inc. Guernsey / Jersey / Isle of Man), Chile, China, Columbia, Costa Rica,Curacao, Democratic Republic of
Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Faroe Islands, Fiji, Georgia, Ghana, Grenada,
Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan,
Kazakhstan, Kenya, Kuwait, Laos, Lesotho, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro,
Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Oman, Pakistan, Panama,Papua New Guinea,
Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia,Saba (Netherland Antilles), San Marino, Saudi Arabia,
Serbia, Singapore, Sint Eustatius (Netherland Antilles), Sint Maarten, South Africa, South Korea, South Sudan, Sri Lanka,
St.Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Swaziland, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and
Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, USA, Uzbekistan,
Vanuatu, and Vietnam.
ontel | mobile tariff guide | march 2021 Page 23 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED
Rest of World Zoning Structure & Charges
(Outside of EU Zones 1& 2)
Calls to
Calls Back to UK Receiving Calls SMS Picture Messages Data Services
RoW Zone Europe Zones
(Per Minute) (Per Minute) (Per Message) (Per Message) (Per MB)
(Per Minute)
Zone 1 £0.52 £0.32 £0.07 £0.12
£1.30
Zone 2 £1.05 £0.63 £0.26 £0.60
£0.57
Zone 3 £1.35 £1.75
£2.08 £2.08 £0.52
Zone 4 £1.56 £7.00
Minimum Charge
60 Seconds 60 Seconds 60 Seconds Per SMS Per MMS Per MB
Billing Increment
Calls to RoW Zones (Per Minute)
RoW Zone
RoWZone 1 RoWZone 2 RoWZone 3 RoWZone 4
Zone 1 £0.52 £1.73
£1.73 £1.73
Zone 2 £1.73 £1.04
Zone 3
£2.08 £2.08 £2.08 £2.08
Zone 4
Minimum Charge
60 Seconds 60 Seconds 60 Seconds 60 Seconds
Billing Increment
RoW Zone 1
Afghanistan, Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados,
Benin, Bermuda, Bonaire, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Cameroon, Cambodia, Canada,
Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo (Democratic Republic of), Congo (People’s Republic of), Costa
Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, French Polynesia, Gabon, Georgia, Ghana, Grenada, Guam,
Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya,
Korea, Kuwait, Laos,Lesotho, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Morocco, Montenegro, Montserrat, Mozambique,
Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama,Papua New Guinea, Paraguay, Peru, Philippines, Puerto
Rico, Qatar, Russia,Rwanda, Saba (Netherland Antilles), Samoa Western, Saudi Arabia, Serbia, Seychelles, Singapore, Sint Eustatius (Netherland
Antilles), Sint Maarten, South Africa, South Sudan, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent, Suriname, Swaziland, Taiwan, Tajikistan,
Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, USA, Uruguay, US Virgin
Islands, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia.
RoW Zone 2 RoW Zone 3
Algeria, American Samoa, Belarus, Bolivia, Cape Verde, Gambia, Guinea, Guinea-Bissau, Andorra, Namibia, Nepal, Tunisia.
Kyrgyzstan, Liberia, Malawi, Mauritania, Mauritius, Senegal, Sierra Leone, Zimbabwe.
RoW Zone 4
Angola, Ascension Islands, Australian External Territories, Belize, Bhutan, Burundi, Comoros, Cook Islands, Cuba, Diego Garcia, Djibouti,
Equatorial, Guinea, Eritrea, Ethiopia, Falkland Islands, Greenland, Kiribati, Lebanon, Libya, Madagascar, Maldives, Marshall Islands, Micronesia,
Midway Island, Naura, New Caledonia, Niue, Norfolk Island, North Mariana, Palau,Saint Helena, São Tomé & Príncipe, Solomon Islands, Somalia,
St. Pierre & Miquelon, Syria, Timor (East),Tokelau, Turkmenistan, Tuvalu, Wallis & Futuna.
ontel | mobile tariff guide | march 2021 Page 24 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED
Euro Zoning Structure & Charges
Calls in Calls to Euro Zone
Receiving
Euro Zone Country & other Euro SMS MMS Data
Calls (Per SMS) (Per MMS) (Per MB)
Back to UK Zones RoW RoW RoW RoW (Per Min)
(Per Min) (Per Min)
Zone 1 Zone 2 Zone 3 Zone 4
Euro Zone 1 £0.4172* £0.8125 £1.086 £1.086 £1.086 £1.086 FOC £0.4171* £0.4172* £0.026*
Minimum Charge Per
1Second Per MMS Per MB
SMS
Billing Increment
Euro Zone 2 £0.4172* £1.300 £1.000 £1.300 £1.300 £1.300 £0.0646* £0.4171* £0.4171* £0.2984*
Minimum Charge 30 Seconds Per
1Second Per MMS Per MB
SMS
Billing Increment 1Second
*Free with bundle.
Euro Zoning Structure
Euro Zone 1
Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Territories, Germany,
Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (inc. Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Monaco,
Netherlands, Norway, Poland, Portugal (inc. Madeira), Romania, Slovakia, Slovenia, Spain (inc. Balearic Islands), Sweden.
Euro Zone 2**
Channel Islands (inc. Guernsey / Jersey / Isle of Man), Faroe Islands, Guadeloupe, Reunion, San Marino, Turkey, Switzerland.
**Free with bundle but subject to a daily WTScharge.
ontel | mobile tariff guide | march 2021 Page 25 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
VODAFONE RED
Out of Bundle Charges
Destination / Service Rate Minimum Charge Billing Increment
International Call to EU £0.130
International Call to USA/Canada £0.815 60 Seconds 60 Seconds
Intenational Call to RoW £1.625
International SMS to EU £0.325
N/A
International SMS to USA/Canada & ROW £0.325 Per SMS
UK to International SMS £0.423 N/A
World Traveller Service (WTS)
£4.550 Per Day Per Day
Roaming in Europe Zone 2 (WTS)
On Net, Cross Network, Landline & Voicemail £0.423 1Second 1Second
SMS £0.130 N/A Per SMS
Data £0.03 per MB 1MB 1KB
Standard UK Picture Message £0.423
Per Message Per Message
Standard UK Video Message £0.423
Video Calling to any Vodafone UK Mobile £0.423
Video Calling to other UK Mobile Networks £0.423 1Second 1Second
Video Calling to International Mobile Networks £0.423
Call Return (up to 3600 seconds) FOC N/A N/A
Call Return (over 3600 seconds) £0.423
Call Return Landline £0.423
60 Seconds 60 Seconds
Call Return Cross Network £0.423
Call Return Personal Number Service £0.423
0800 & 0808 Numbers FOC N/A N/A
0844 & 0870 Numbers £0.423
60 Seconds 1Second
0845 & 0870 Numbers £0.423
Charity Numbers FOC N/A
N/A
Radio-paging Services (starting 076) £0.423 Per Call
Personal Number Services (starting 070) £0.423
1Second
Call Forwarding Services (e.g.07744 & 07755) £0.423
60 Seconds
Premium Call Access Charge £0.423 60 Seconds
Directory Enquiries Access Charge £0.423 1Second
ontel | mobile tariff guide | march 2021 Page 26 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
ANYWHERE SIM
Vodafone, EE& O2 on 1SIM
30 Day Rolling
Monthly Price Minimum Term Calls to Landlines & Mobiles (UK & EU) SMS (UK & EU) Data (UK & EU)
£7.50 60 Days 6.5p per minute 6.5p per SMS 4.5p per MB
Out of Bundle Charges
Service Rate Minimum Charge Notes
UK Local & National (01,02, 03)
Per Second Billing
UK Mobile 6.5p
SMS
Per SMS / MMS
MMS N/A
Data 4p per MB Per MB
Voicemail
6.5p
704 / 705
0800, 0808, 0500 FOC Per Second
0843, 0844, 0845
30p Unblocking Required
0870, 0871, 0872, 0873
ontel | mobile tariff guide | march 2021 Page 27 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
Fair Usage Policy
Published August 2020
You must only use the services for private, personal and legitimate business purposes.
What to avoid:
You must not use your SIM card to support any connection where the SIM card is fitted into
equipment for use with applications that primarily transfer information between fixed systems and remotely
located handsets/assets or any other remote computer systems.
Customer shall not connect or continue connection by or on behalf of itself or any End User of any GSM
Gateway(s) to the Network without ontel’s prior written consent, which may be withheld at ontel’s
absolute discretion.
What to avoid:
You must not establish, install or use a gateway device, application or SIM box (including devices
tethered via cable, Bluetooth or Wi-Fi,to a computer or the internet) for the purposes of making large volumes of
calls or sending large volumes of texts. Don’t use gateway devices, applications, or SIMboxes to send automated
messages or to make automated calls.
You must not use our services or SIM cards to generate artificially inflated traffic or to persistently send
automated or unsolicited text messages.
What to avoid:
Sending unusually high volumes of SMS messages or sending SMS messages to an unusually large
number of recipients or distribution groups in a short space of time or sending any automated or unsolicited SMS
messages.
You must not use our services or a SIM card in such a way that in our reasonable opinion we reasonably
believe adversely impacts our or our suppliers’ network or the service(s) to our other customers.
What to avoid:
Using our services to do anything which slows down the performance of the network or prevents
other customers from using the network as intended because of congestion caused by your usage of the services.
You must not use our services fraudulently, in connection with a criminal offence, in breach of any law or
statutory duty, to make a call or send a message or to take pictures or video or send, upload, download,
use or re-use any material, which is offensive, abusive, indecent, defamatory, obscene or menacing, a
nuisance (including to our staff) or a hoax in breach of any rights or anyone's privacy or is otherwise
unlawful.
What to avoid:
Making nuisance phone calls, unlawful file sharing, and sharing, downloading or viewing inappropriate or illegal content.
You may use our services in our Europe Zone for periodic travel only, like business travel, holidays or
short breaks. If you're not genuinely using our services for periodic travel, we may have to charge you
for, or suspend you from, using our services in our Europe Zone.
ontel | mobile tariff guide | march 2021 Page 28 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
Fair Usage Policy
Published August 2020
Unlimited Plans on O2 & Vodafone
What to avoid:
Using our services for the first time outside of the UK or using our services within our Europe Zone for prolonged periods which
don't follow reasonable business holiday or travel patterns and behaviour. If you use our services in our Europe Zone for 60 days
or more in any four-month period, this is likely to be deemed to be an unfair use of our services and you will be in breach of this
Fair Usage Policy.
What happens if your usage falls outside this Fair Usage policy?
Texts & Minutes are subject to a fair usage policy. The fair usage per SIMon unlimited tariffs is set at 3,000 minutes & 3,000 texts
per monthly billing cycle. Any user going over this fair usage policy will receive communication requesting them to moderate their
usage. If the usage continues to exceed the fair usage policy terms, ontel reserve the right to charge for this usage or bar the
services.
• RLAHdata usage is limited to 25GB per calendar month and we will charge for usage over 25GB.
• Unlimited tariffs will be monitored for fair usage. 650GB will apply to domestic data traffic.
• Customers who regularly exceed 650GB of domestic usage or regularly tether to more than 12devices in-line with the Fair
Usage Policy will be investigated and we reserve the right to bar and/or charge for excess usage.
This is intended as a guide and doesn’t constitute an exhaustive list of how you could be breaching this Fair Usage Policy. If we
reasonably suspect end users of breaching this policy, we reserve the right to impose further charges or disconnect SIM
card(s), having attempted to contact you first.
ontel | mobile tariff guide | march 2021 Page 29 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
FAQs
What is pro rata billing?
Your mobile subscriptions are paid for in advance and are based on a set monthly bill date (1stof every month). As such, on a
connection’s first invoice, or first invoice after a change in tariff, there will often be some pro rata billing coming into effect.
Example first invoice:
This is when the additional Line Rental (LR)cost that hadn’t been charged in advance, is added to the first full month’s LR cost. For
example, if your monthly LR for a mobile connection, is £10pcm, and your subscription connected on the 16th of September; then
your first invoice dated the 1stOctober, will cover all of October’s LR,plus catching up on the unpaid 15days (16th– 30th Sept
inc.) prior to the first invoice. This would make the October 1stinvoice LR total for the subscription = £15.00 (£10+ £5).
Example first invoice after tariff / bolt-on amendment:
This is when the additional Line Rental (LR)cost that hadn’t been charged in advance, is added to the first full month’s LR cost. For
example, if your monthly LR for a mobile connection, is £10pcm, and your subscription connected on the 16th of September; then
your first invoice dated the 1stOctober, will cover all of October’s LR,plus catching up on the unpaid 15days (16th– 30th Sept
inc.) prior to the first invoice. This would make the October 1stinvoice LR total for the subscription = £15.00 (£10+ £5).
What is Pro Rata Bundle Allowance?
Like pro rata billing, pro rata bundle allowance also occurs in the first month after initial connection and/or during the month of
any amendment.
Example - International minutes bolt-on applied:
When we quote a price for any bolt-on, that package is based on the bolt-on being applied during the whole billing period of any
given month. However, if you apply a bolt-on part way through a month you will only receive part of the allowance (asyou will only
be billed part of the Line Rental (LR)cost – Please see example - First Invoice after Tariff/Bolt-on Amendment for full cost
explanation).
First invoice after tariff / bolt-on amend for full cost:
If you apply a 100-minute International bolt-on against a subscription on the 16thof September, because your bill date falls on the
1stof the month, you will only receive half of the international allowance (approx. 50 minutes) for the remainder of that month (16th
– 30th Sept). This pro rating of Line Rental (LR)and allowances applies to all tariff/bolt-on types apart from one exception:
Data Top-Ups:
The only exception to the above is when you add a Data Top Up bundle. When you apply a Data Top Up bundle to a number, the
full Line Rental (LR)is charged for the month. This is irrespective of the date in the month that the bundle is added. The bundle
also gives the number the full allowance of data, again irrespective of the date in the month that the bundle is added. Even if the
Top Up bundle is added on the last day of the month, the full LRwill be charged on the following month’s invoice, and the full
bundle allowance given. There is no pro-rating. The bundle will apply to data used from the date and time that the bundle is
added, to midnight on the last day of the calendar month in which the bundle was added. The billing system will automatically
remove the Top Up bundle immediately after the last day of the calendar month. If any Top Up bundle is requested over a
weekend/bank holiday, the top up bundle will be backdated on the billing system, to the date that the bundle was requested
through the Customer Portal.
ontel | mobile tariff guide | march 2021 Page 30 of 33O2 VODAFONE ANYWHERE SIM FAIR USAGE FAQs
FAQs
How does alerting work with ontel?
All mobile connectionswith ontel are set up with alerting – the default alert settings are:
• O2 Total Spend alerts and bar – Resellers - each number is set with a lower alert of £120, an upper alert of £130 and a bar
threshold of £130.01.
• Vodafone Total Spend Default Alert is one Upper Bar level set at £260.
• Data Bundle Default alerts – each number is set at 80% and 100% of their data bundle, these alerts will not bar the numbers once
it exceeds its data allowance
• ontel Connect (IoT/M2Mconnections) are set up with the requested spend limits, caps, and email addresses taken from the
M2M order form.
• There is an optional Ofcom Spend Cap that is available to new and resigning customers only. This is voluntary and needs to be
requested separately via the Ofcom Spend Cap Authorisation form.
• Alerts can be customised in certain ways, though to what extent they can be customised is dependent on the individual network.
• Alerting on all networks cannot be guaranteed, therefore can only be used as a guideline to usage – call processing, delays at
the network, a data session starting and ending, system failures, can all contribute to delays and issues with alerts – ontel
endeavours to send all alerts to users, however alerts are never 100% guaranteed and on rare occasions, some alerts may not
be sent. Alerts should not be relied upon as a credit control method. A detailed guide to Alerting is available on request.
What is the minimum term for bolt-ons?
A recurring bolt-on must be in place for a minimum of 30 days. Data top ups added at weekends will be backdated to the date of
request.
Tariff changes:
Please be aware any bolt-on you had in place will be removed when you complete a tariff change. This is because bolt-ons are
added-services on top of a core tariff. If the core is changed, then it automatically takes off the added extras, too. Please ensure
you check for any required bolt-on as you will need to add them back on again . It is not possible for ontel to assume they need to
remain in place.
What out of hours support does ontel offer?
• O2 – Self-Service barring/unbarring and SIM swaps for o2 connections if this level of service is requested and authorised.
• Vodafone – Stolen bar only. Please call: 0808 010128
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