Product Training Guide - Fill your life with fragrance - The Candle Boutique
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Fill your life
with fragrance®
Product
Training Guide
Spring/Summer 2021 UK/IE-EN
Charitable cause
Contribute more than you take New!
From 1 February to 31 July 2021, Simply Blessed*
Scentsy will donate £9.50/€11.25
from the sale of each Simply
Blessed Warmer to charitable
organisations in your country.
To learn more, visit
We design products ScentsyCharitableCause.com
to love. *In the UK, cannot be purchased
using Host Rewards, Perpetual
Party Rewards or in Bundle &
Our goal is to fill your life with Save. In Ireland, not part of our
charitable cause programme.
fragrance by creating:
• Innovative sensory experiences
you can customise as you please.
• Stunning, never-before-seen designs.
• Captivating fragrances that connect
your head and your heart.
The Mission
To bring value to the world by providing an industry-leading, family-friendly
What’s inside:
business opportunity selling creative, artistic, high-quality products that Licensed 03 Warmers and Wax
Warm the Heart, Enliven the Senses and Inspire the Soul.
products 05 Diffusers and Oils
This is what we’re about: 09 Fan Diffusers and Scentsy Pods
Scentsy offers officially
Simplicity licensed products — 11 Unplugged
• We avoid the unnecessary. including The Disney 13 Kids
• We do things the right way, through teamwork. Collection! While these
• We communicate expectations clearly. products present exciting 15 Laundry
opportunities to reach out
Authenticity to fans, many of these 16 Clean
special products have
• We do the right thing, even when no one is looking.
guidelines regarding how 17 Body
• We consistently strive to be the best version of ourselves.
they may be promoted 19 Pets
• We cultivate an environment of trust by being open,
and shared. For more
honest and respectful.
information, head to 21 Whiff Box
Generosity Scentsy Success on
your Workstation. 22 Scentsy Club
• We give more than we take.
• We are cheerful givers of our time, talents and resources.
• We think beyond ourselves.
2
Home Warmers Scent Wax
Warmers How it works: Wax All our Scentsy
Bars are made in
Idaho, USA.
Features and benefits: Features and benefits:
• Safely warms Scentsy Wax Bars • Available in more than 80 fragrances.
with a low-watt light bulb or • Fragrance intensity can be increased by adding
heating element. more wax cubes.
• Flame-, smoke- and soot-free. • Designed by award-winning perfumers and
• Dozens of innovative and fragrance designers using the highest quality
inspired designs to suit every ingredients for a long-lasting experience.
decorative taste. • A great value when compared to jarred candles
1
• Lifetime replacement warranty of similar quality.
against manufacturers’ defects. • Safe to use — no wick, flame, smoke or soot.
Sales tips: Plug it in. Sales tips:
• Encourage customers to order a • Create a video showing how easy it is to use a Cotton
replacement light bulb for every Cleanup pad to remove wax from a warmer, and
warmer they purchase. We offer post it on Facebook or YouTube.
light bulbs for every warmer style. • Put a warmer, a bar, Fragrance Testers, a catalogue
• Encourage customers to order a and order forms in a basket and give it to your
Did you know? Mini Warmer Tabletop Base for friends and neighbours, or offer to set up a shopping
We work with artisans from around the world every mini warmer they purchase. link that they can share with others. After a week or
to bring you authentic and innovative warmer
designs to match any home décor. 2
Break off as
so, collect the orders!
• Encourage customers to add their favourite Scentsy
Bar to their Scentsy Club subscription so they never
many cubes run out of their must-have fragrance even, if it’s
Types of warmers: of wax as you discontinued.
like and drop • In addition to environmental factors, a fragrance’s
Warmer Warmer finishes them in the strength and longevity depend on its makeup. Some
warmer dish. fragrance families, like citrus, simply don’t last as
Our traditional warmers melt Different warmer styles are available in a long as others, like bakery.
wax with the heat of a low-watt variety of finishes. Use this helpful guide
light bulb, enlivening a room to explain the unique craftsmanship that
• Make your own Scentsy Bar fragrance samples
with a candle-like ambience in goes into our warmers. using the Wax Molds or the Classic Curve Felt Shape
addition to fragrance. available from the Scentsy Success Consultant
Store. Fragrance Testers and Scented Stickers are
Element warmer Crackle glaze C also available in Scentsy Success to share with
For a distinct, aged look. your customers.
Element warmers feature
a heating element to safely
warm wax without a light Glow G
Warmer stands
bulb. Great for bedrooms or
other spaces where you want
For soft light. Features and benefits:
3
fragrance without the glow. • Traditional Warmer Stands protect surfaces
Hand painted H in style.
For brushstrokes. Turn it on • Cord-Concealing Warmer Stands showcase
Mini warmer warmers while keeping any unused portion
and enjoy!
Plug them into the wall, or
of the cord hidden.
Reactive glaze R
use our Mini Warmer Tabletop For a handcrafted look.
Base designed for use on any
flat surface.
3 Product Training Guide For warranty details, visit scentsy.com/shipping-warranty-return-information. 4
Home Diffusers
Deluxe Diffuser Premium
Diffuser
1
Lift the shade.
Sales tips:
• Recommend this simple
and subdued diffuser option
for your oil enthusiasts.
• Share stylised images of
the diffuser highlighting
its colour display options.
2
Add water and
Features and benefits: your favourite
8 light modes Built for busy lives Scentsy Oil to
• 120 ml water reservoir for up to 8 hours
(including rainbow!) Sturdy construction the diffuser
of fragrance.
and long-lasting reservoir.
• Shades are sold separately so you can swap
fragrance minimise
them out for a new look.
3
the fuss.
• 16 LED lighting effects can display one colour,
rotate through multiple colours or display a
soft white glow and even a candle-flicker effect. Choose your light
Set it and forget it and mist options.
• Provides a multisensory experience with style,
Large, 450-ml reservoir
light and fragrance.
provides up to 35 hours
of fragrance when set Sales tips:
on Low mode. • Create a video showing how you relax with your
favourite diffuser and post it on your preferred 4
Enjoy your
social media platform. Don’t forget to show the
Simple to use lighting features! perfect,
Sliding controls make • Leave a diffuser and a bottle of Scentsy Oil at all-natural
it easy to adjust and your favourite salon, spa or massage therapy fragrance.
gauge the settings. studio with a few catalogues and a stack of
business cards (ask permission first!). Make
Plays well with others sure you label everything and bring them a
Limited lifetime warranty. For diffuser warranty details, Versatile design works new Scentsy Oil every month!
visit scentsy.com/shipping-warranty-return-information. with any décor. • When demonstrating a diffuser, dim the lights
to showcase the lighting features and create a
“wow” factor.
5 Product Training Guide 6
Scent Oils
Mood Makers Choose from:
We’ve grouped our Scentsy Oils to help your customers find
just the right fragrance to enhance their mood. 15 ml Essential Features and benefits:
• Our Scentsy Oils are designed solely
for their beautiful fragrance!
Oils • Essential Oils offer uncompromising
quality. Recommended for: Essential oil
enthusiasts who like things simple.
• Natural Oil Blends are handcrafted
Harvested from the most
from globally sourced ingredients.
aromatic botanicals to deliver Recommended for: Fragrance lovers
Balancing Calming a clean, single-note fragrance. and those who enjoy branching out.
Sales tips:
• Recommend that your customers
purchase at least two or three oils
Natural at once to help create a custom
fragrance experience.
• Suggest they purchase oils from each
Oils of the categories (balancing, calming,
comforting and uplifting) to suit their
mood.
• Advise your customers to store their
Combining naturally derived Scentsy Oils upright in a cool, dry place.
Oils in this category feature centring Evoke a sense of quiet serenity with ingredients to create wonderful
notes like head-clearing eucalyptus relaxing notes like lavender, soft • Check out the Scentsy Success
and aromatic mint to increase your florals and delicate tea.
fragrance – some blends even Consultant Store for business tools
Zen focus. include pure essential oils! to help you create oil samples.
Oil basics
Comforting Uplifting Essential Oils Natural Oils*
single essential oil Scentsy-exclusive blends
Eucalyptus Eucalyptus Naturally derived
Essential Oil Essential Oil fragrance
When the day calls for cocooning, For an instant zing, these oils
look toward enveloping notes of feature energising notes of
cosy vanilla, indulgent sugar and inspirational lemon, zippy lime
creamy caramel. and refreshing watermelon.
7 Product Training Guide *Some Natural Oils may contain only naturally derived fragrances and no essential oils. 8
Scent Fan Diffusers and Scentsy Pods
Mini Fan Diffuser Scentsy Go
Features and benefits:
• Perfect for the office, car or
anywhere there’s a USB port handy.
• Home- and travel-friendly, and easy
to use.
• Immediate fragrance that fits nearly
any space.
Sales tips:
• Recommend to customers looking
for a compact fragrance delivery Features and benefits:
method.
• The built-in rechargeable
• Perfect for travellers, students and battery provides hours of
anyone on the go. travel-friendly fragrance,
• Think about someone who would and charges easily with the
like a fragrance getaway or who included USB cord.
enjoys filling their space with • Limited lifetime warranty.
fragrance — such as those who
work at a desk, or at a hair or
nail salon station. Scentsy Go Scentsy Go Solid
Height 14 cm tall 14 cm tall
Best for instant fragrance Small to medium spaces Small to medium spaces
Pods go inside!
Wall Fan Fan modes
Lighting options
Standard mode and Eco mode
7-colour LED light display
Standard mode
None
Diffuser Battery life
Fragrance capacity
Lasts up to 18 hours*
Holds up to two Scentsy Pods
Lasts up to 10 hours†
Holds up to two Scentsy Pods
Decorative band Silver or rose gold White
Features and benefits: colour options
• Plugs into any outlet and features a
cute, sturdy shell that’s perfect for *Approximate battery life, tested in Eco mode with the light effects turned on.
high-traffic areas like mudrooms, †
Approximate battery life, tested in Standard mode.
hallways, bathrooms and more.
• Holds up to two Scentsy Pods.
Scentsy Pods
Features and benefits:
This one • For use with Scentsy Go, Scentsy
has light! Go Solid and Fan Diffuser systems.
• Enjoy instant scent with no-spill
fragrance beads.
• Last up to 120 hours (approximately
one to two weeks).
9 Product Training Guide 10
For warranty details, visit scentsy.com/shipping-warranty-return-information.
Scent Unplugged
Unplugged Scent Pak
1
Remove placeholder
cap from top of Features and benefits:
bottle and attach • Scent Paks enhance a Scentsy Buddy or
decorative cap. Scentsy Friend, or freshen up drawers,
Scentsy wardrobes and more.
Car Bar Clip • Scentsy Car Bar Clips attach to your car
vent for air-distributed fragrance. Sold in
2
packs of two.
• Scentsy Car Bars include a ribbon for hanging
Remove paper tape that’s embellished with the fragrance name.
from end of wick and Hangs freely in your vehicle.
remove flower from • Scent Circles hang freely in cars, closets,
protective box. pantries and more to add a burst of Scentsy
fragrance just about anywhere. Some even
sport a fun saying!
Sales tips:
3 • Keep a few of these easy-to-carry — and
share! — products with you wherever you go.
Insert Fragrance You never know who might need a touch of
Flower into top Scentsy Scentsy fragrance.
of decorative cap • Recommend Unplugged products
and enjoy!
Car Bar
during checkout for an inexpensive
upsell opportunity.
• Unplugged products are great for fundraisers.
• If your customer loves a Scentsy Bar fragrance
that’s also available in an Unplugged product,
recommend another product like a Car Bar so
Fragrance Flower they can enjoy it anywhere.
• Encourage customers to put Unplugged
products in their Scentsy Club subscription
so they don’t forget to reorder them.
Features and benefits:
• Flower is handcrafted of natural material, so no two are exactly alike!
• Flower absorbs and holds fragrance oil for gorgeous scent that lasts
up to 60 days. Scent
• Simple, elegant design complements any décor — no outlet required. Circle
• Perfect for nightstands, desks, dressing tables and other small spaces.
11 Product Training Guide 12
Kids
Kids
Bitty Buddies
Features and benefits:
• oam infused with fragrance.
F
• Safe for all ages.
• Wipes clean with damp cloth.
• 10 cm diameter.
Sales tips:
•T he perfect gift for any season
or occasion. Great for birthdays,
baby showers, Easter baskets,
stocking stuffers and more!
• Recommend to customers
who have purchased Scentsy
Buddies; they’re a fun addition
to their collection!
Scent Pak
included!
Scentsy Buddy Clips
Scentsy Friends Scentsy Buddies Features and benefits:
•E ach Buddy Clip comes pre-scented
Features and benefits: Features and benefits: in a kid-friendly fragrance.
•S centsy Buddy and Scentsy Friend •L imited-edition Scentsy Buddies • Clip-on and collectible accessory for
products are the only plush toys you are available only while supplies last, backpacks and more.
can customise with your child’s and new Buddies are introduced • Each Buddy Clip is polyester with a
favourite Scentsy fragrance. all the time. polypropylene clip.
• Scent Paks are filled with nontoxic • Bailey the Bunny is available all season • Wipes clean with a damp cloth.
fragrance beads, so they’re safe for kids. long so there’s always a popular Buddy (Frequent cleaning may weaken
• Buddies and Friends wipe clean with available in case one you love sells out. fragrance strength or damage material.
a damp cloth. (Machine wash not • 41 cm tall. Machine wash not recommended.)
recommended; may damage material • 14 to 18 cm tall.
and cause stuffing to clump.) Sales tips:
• Scentsy Friends are the same size as our • Encourage
customers to start a Scentsy Sales tips:
Scentsy Buddies, so they can share Buddy Buddy collection for their kids. • Host
a magical, kid-friendly Scentsy party to
Clothes. Plus, each comes with an adorable highlight products with similar themes such
mini Buddy (not sold separately) in their as unicorns, fairy tales or jungle animals.
pocket and your choice of Scent Pak.
• 41 cm tall.
Sales tips:
•C
heck out Scentsy Success on your
Workstation for shareable images to
post on social media with each new
Buddy or Friend launch.
13 Product Training Guide 14
Laundry Clean
Stain-fighting fragrance Get a top-to-bottom clean
Washer Whiffs Counter Clean
Fragrance for laundry Multipurpose surface cleaner
Features and benefits: Features and benefits:
• Scented crystals give clothes, towels • Forms a dirt-repelling barrier that
and blankets a fragrance boost. makes cleaning easier over time.
• Adds long-lasting fragrance — • Great for those everyday spills and
perfect for storing seasonal clothes messes and recommended for use
and keeping them fresh! on sealed surfaces.
• May help reduce odours in • 473 ml
front-loading washing machines.
All Scentsy Laundry products are made in Idaho, USA.
• Won’t stain clothes.
All Scentsy Clean products are made in Idaho, USA. Sales tips:
• Reach out to customers who have
• 454 g Scent
hy From the kitchen to the tub, Scentsy purchased other items in fragrances
Laundry Liquid Clean delivers spectacular results
W
sy
Sales tips: without any phosphates, dyes, available in the Scentsy Clean line.
Liquid laundry detergent • Help your customers experience ammonia, chlorine or bleach, leaving Ask if they’d be interested in trying
nothing but fresh fragrance behind! a Clean product in one of their
Scentsy Laundry by washing and
Features and benefits: drying washcloths or hand towels favourite Scentsy scents!
• Specifically formulated to work with in all four products. Store freshly Sales tips:
high-efficiency (HE) washing machines laundered washcloths in zip-top • Take “before” and “after” photos when Washing-Up Liquid
that use less water. Low sudsing and plastic bags to preserve you use Scentsy Clean products and
quick dispersing, HE detergent delivers share them online. Also encourage your
Hand dishwashing liquid
the fragrance.
an optimal clean in low water levels. Can customers who have purchased from Features and benefits:
also be used in standard washing machines.
• Cleaning power comparable to leading
Scentsy Fresh you to share their results and tag you! • Easily removes food particles and
• Label your own full-size Clean products grime from dishes.
laundry brands. Odour eliminating as “testers” and use them at parties for a • Great foaming action.
• A powerful blend of six enzymes targets fabric spray fun and fragrant demo!
• Concentrated formula means a
and destroys hard-to-remove stains. • Encourage customers to put Clean
Features and benefits: little goes a long way.
• Scentsy’s signature long-lasting products in their Scentsy Club
• Powerful molecules eliminate • Gentle on skin.
fragrances enliven your clothes, subscription so they don’t forget
odours in hard-to-wash fabrics. • 473 ml
linens and towels. to reorder them.
• Freshens carpets, upholstery,
• Highly efficient and ultra-concentrated Sales tips:
curtains and more.
formula works well in hot or cold water.
• 473 ml
Bathroom Cleaner • Our high-performance products are
• Free of dyes and colouring agents; Bathroom cleaning spray the only cleaning products on the
will not stain laundry. market infused with the Scentsy
• Approximately 50 medium loads. Scent Soft Features and benefits: fragrances your customers love.
• 591 ml Liquid fabric softener • Powerful, biodegradable plant-based • Beloved Scentsy fragrances make
cleaning agents safely remove soap cleaning enjoyable and leave
Sales tips: Features and benefits: scum, grime, mildew and other deposits. behind long-lasting fragrance.
• Conduct a DIY stain test using Laundry • Softens fabrics and helps prevent • Use on sealed bathroom surfaces • Offer a borrow bag of cleaning
Liquid and a plain white T-shirt. Share static. including fiberglass, tempered glass, products so your customers can try
“before” and “after” pictures with • Leaves no yellow residue. tile, bathroom fixtures and porcelain. them out in their own homes for a
your customers. • Disperses easily in the rinse cycle. • 473 ml week. Ask them to share a review
• Encourage customers to put Laundry • Approximately 25 medium loads. with you to use on social media.
products in their Scentsy Club subscription Sales tips: • Include a product demonstration in
• 946 ml
so they don’t forget to reorder them. • For best results, spray Bathroom your social media stories and posts
Cleaner and leave on surface for 5-10 to show the product (and results!)
seconds, then wipe away with a lint-free in action.
microfibre cloth or sponge.
15 Product Training Guide 16
Body
Your everyday
indulgence All products on this
page are made in
Idaho, USA.
Products with these icons
contain sunflower oil Scentsy Soak Body Wash
and/or aloe.
Features and benefits: Features and benefits:
• Infuses your bath with authentic • Cleanses and moisturises skin.
Scentsy fragrance and moisturising • Creates a rich lather.
ingredients, while Epsom and pink • 228 ml
Himalayan salts soothe tired, achy
muscles and help you relax.
• .91 kg
Scent
hy
W
Sales tips:
sy
• Share with those involved in sports
or fitness activities. Offer a spa Our Body products
party and use in pedicure tubs. feature high-quality,
Sugar Scrub skin-loving ingredients and
are formulated without
parabens, phthalates
Features and benefits: or gluten.
• The sweetest treat for your skin!
Exfoliating sugar and moisturising shea
butter and coconut oil sync up to reveal
smooth, soft skin that positively glows. Hand Soap
• 237 ml
Features and benefits:
• Cleansing lather.
• Imparts Scentsy fragrance as
you wash.
• 228 ml
Fragrance Mist Hand Cream Sales tips:
Features and benefits: Features and benefits: • Recommend products that pair
• Non-greasy formula protects well together, like Hand Soap and
• Long-lasting and skin-nourishing. Hand Cream or Body Wash and
against and alleviates chapping,
• 125 ml Scentsy Soak.
cracking and roughness on hands.
Sales tips: • 80 ml
• If your customer frequently buys a fragrance that’s
also available in the Body collection, encourage
Sales tips:
them to try a Body product (or two!) when they • Encourage customers to put Body
place their next order. products in their Scentsy Club
subscription so they don’t forget
to reorder them.
17 Product Training Guide 18Pets
Best friends deserve
the best
Scent
hy
W
sy
Our Pets products are 100%
vegan, made with gentle
fragrances and formulated
specifically for a pet’s
sensitive skin.
Freshen Up Pup Dog Deodorizing Spray
Features and Features and benefits:
benefits: • Neutralises odours in between baths.
•F ormulated with aloe, • Conditions and moisturises with aloe, colloidal oatmeal
sunflower oil and and sunflower oil.
colloidal oatmeal to • 237 ml
soothe skin, while
keeping coats soft!
• Available in six
fragrances, exclusive
to Pets.
Sales tips:
•C heck out Scentsy
Success for business
tools and other ways
to promote Scentsy
Pets to your
customers.
• Share photos and go
live with your furry
friends and their
Best Bud Suds Pet Shampoo new products.
Features and benefits: • Connect with your
party animal friends
• Sulfate-free. and schedule a Pet
• Moisturises and hydrates with aloe, “Paw”ty. No Knot Spot Dog Detangling Spray
sunflower oil and colloidal oatmeal. • Encourage customers
• 473 ml to put Pet products Features and benefits:
in their Scentsy • Tangle-removing, mat-busting spray.
Club subscription so • Conditions coat and skin with aloe, sunflower oil
they don’t forget to
reorder them.
and colloidal oatmeal.
All Pets products are • 237 ml
made in Idaho, USA.
19 Product Training Guide 20Whiff Box Scentsy Club
WHIFF BOX #ScentsyWhiffBox
Every month, Scentsy curates
a fresh assortment of new,
trending and seasonal items
— a Whiff Box — for customers
to discover. Introduce Whiff
Box to your customers to help Fragrance on your schedule
broaden their interest in a
variety of products and
Scentsy Club is a monthly subscription service that lets your
increase sales.
customers schedule regular shipments of Scentsy consumables
(aka the stuff that runs out), so their favourites are always on hand.
How it works:
1 2 3
Sign up and Choose how Enjoy your
pick your often you favourites!
products. want it.
Always Get My Bar
Features and benefits: If we discontinue a Scentsy Wax Bar that’s in your
subscription, we’ll keep making it just for you
• A surprise assortment of sample- and full-size products.
(as long as you keep it in your order)!
• An array of treats that may include wax, personal care items, cleaning
products, Laundry and Unplugged items.
• Whimsical packaging and a note from Scentsy that make our box
ready for gifting.
Sales tips:
• Share with anyone who loves to try new fragrances and products
each month, especially your consistent Scent of the Month customers,
to introduce them to a broader variety of Scentsy products.
• Follow up with Whiff Box customers the following month to see Kimmy, Instagram Alicia, Instagram Courtney, Instagram
what they liked and which products they’d like to reorder.
• Recommend that your Whiff Box customers take advantage of the Already set up? Share your #ScentsyClub faves!
convenience of Scentsy Club, and encourage customers already in
Scentsy Club to add a Whiff Box to their subscription.
• Whiff Box and Scentsy Club postcards are available through the
ProShop powered by Vistaprint.
Learn more at scentsy.com/ScentsyClub.
21 Product Training Guide 22Sales tips:
• Encourage your friends and customers to
make a wish list of everything they want.
Show them how much free product they
could earn if they host a party.
• Follow up a week after delivering an order
to answer any questions and make sure your
customers enjoy their new goodies. One or
two months later, ask if they’re ready
to reorder.
• Post examples of how you use Scentsy
products on social media a couple times
a week.
• Attach your business card to samples and
hand them out at your child’s next sporting
event or activity.
• Add a Scented Sticker to the printed
marketing materials you hand out to
customers. Perfect for postcards or
catalogue pages to recommend new
and favourite fragrances!
• Familiarise yourself with Bundle & Save
options to confidently upsell.
• Download party invitations and thank you
tags from Scentsy Success to add a pretty
touch to your parties and orders.
• Keep track of the fragrances your customers
like so you can make recommendations and
encourage them to subscribe to Scentsy
Club if their favourites are discontinuing.
• Collect and input customer contact info so
sales reports populate better results. Use
those for recommendations, follow-up and
promoting Scentsy Club subscriptions.
scentsy.com
0800 917 6204 (UK)
1800 947 165 (Ireland)
BARCODE FPO
The SCENTSY® word mark, the Scentsy® logos and the distinctive
product configuration trade dress of Scentsy®-brand warmers are
all registered and common law trademarks of and/or are protected
by design patents belonging to Scentsy, Inc., both in the United
States and internationally. © 2006-2021.You can also read
