SABRE INDONESIA & CHINA AIRLINES PRESENTATION - Lidya Helpdesk 13 March 2019
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SABRE INDONESIA &
CHINA AIRLINES PRESENTATION
Lidya
Helpdesk
13 March 2019
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 1
Agenda
1 Revalidation
2 Helpdesk Tips
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 2
REVALIDATION
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 3
REVALIDATION
FLIGHT REVALIDATION ENTRY
COUPON Exp : WETRL/S2/C2
REVALIDATION FOR SEGMENT 2 AND
FLIGHT COUPON 2.
SEGMENT
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 4
REVALIDATION
CHECK FA PAX IN CI SYSTEM
1. ¤QCI/*XXXXXX
SEGMENT NUMBER IN
CI SYSTEM
2. ¤MD → MOVE DOWN
Note : Pastikan sudah tidak ada OPC (time limit)
pada system CI.
SEGMENT NUMBER
IN FA LINE
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 5
Helpdesk Tips
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 6
DOUBLE ISSUE TICKET
Double Issue Ticket terjadi karena : Solusi menghadapi double issue Ticket :
• Pada saat issued ticket response lambat ( hang ) terjadi • Check display ticket number
ET REQUIRED
*T
• Memasukkan request seat tidak sesuai dengan jumlah
nama WETR*T2972630011978
• Group Booking pada saat issued ticket antara nama dan • Check Sales Report
confirm PNR tidak sesuai.
DQB*
• Input Entry Save Ticket Number
Yang harus dilakukan jika terjadi ET REQUIRED
3TKNM/2972630011978-1.1
Ketik : ET
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 7
SSR Infant
▪ Umur Anak maksimal 11 tahun, Umur ▪ INSERT SSR INFANT
Bayi maksimal 23 bulan. Contoh :
▪ Character nama maximal 29 character Nama Infant : - I/LIDYA/NURMISS*I10
termasuk spasi, gender dan umur. SSR Infant : 3INFT/LIDYA/NURMISS/29OCT17-2.1
▪ Gender untuk ADT (MR, MRS, MS) dan
untuk CHD / INF (MSTR, MISS). NOTE : Tidak diperkenankan menggunakan spasi
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 8
Cond’t SSR Infant
Check SSR Infant *P3S :
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 9
Reissue Fee Code ???
Dapat dilihat di Y/MKT/ID1/P31
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 10PNR Status
❑ Semua PNR dengan Status
HL,HX,UC,NO dan UN
HARUS di CANCEL jika
tidak digunakan. Hal ini
untuk menghindari
terjadinya ADM yang di
tagihkan oleh Airlines
kepada Travel Agent.
❑ Cara untuk Check PNR tsb
ada didalam Q 0 , 1 , 7 dan
Q 9.
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 11CONTACT
SABRE Helpdesk : 021-27535388
Mobile Phone : 0816920832 (After Office)
(19:00–23:00) 08121862323 (After Office)
Email : helpdesk@sabretn.co.id
Mon-Fri : 08.00 – 19.00
Sat : 08.30 – 14.30
Join Milis : Abacus-Indonesia@yahoogroups.com
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 12Pertanyaan ?
confidential | ©2017 Sabre GLBL Inc. All rights reserved. 13confidential | ©2017 Sabre GLBL Inc. All rights reserved. 14
AGENT SEMINAR 13 MARCH 2019
PRICING SYSTEM
✦ ATPCO & Nett Fare Pricing
✦ Effective 1st January 2016 :
- CI distribute all fares in fixed IDR currency
- All SITI publish fares in GDS applied 5% agent Commission
✦ Effective 1st June 2016, CI SOTO fare can be issued in Indonesia, no
commission apply
✦ ATPCO with agent commission 5% applied for SITI publish fare point to
point.
✦ Nett Fare Pricing (Check → Match → Quote) for route, stopover, open
jaw.
✦ Make sure one more time in Confidential Net Fare sheet for correct Fare
Basis and Nett Fare to avoid short collect.
2Fare Basis in ATPCO System
◆ATPCO Fare Basis Structure
1-RBD 2-Seasonality 3-OW/RT/Validity 4-Ticket Restriction 5-Country Code
SITI (EX JKT/SUB/DPS) Publish Fare indicated with
country code ID
Example:
JLOID (One way ticket low season J CLS )
BLID (1Y Return ticket low season B CLS)
ML6MID (6 Months ticket low season M CLS)
HLOSCID (Seaman one way ticket low season H CLS)
MLRSDID (Student 1 year return ticket low season M CLS)
3CHINA AIRLINES CONFIDENTIAL FARE “GENERAL CONDITIONS”
FARES IN GENERAL
◆ All fares are in IDR thousand (x1,000)
◆ 5% agent commission applied for SITI Publish Fare
◆ No commission for SOTO Publish Fare
◆ Taxes and surcharges (Q, YQ, Stopover) excluded in the
fares.
◆ Child Fare 75% of adult fares, still apply 5% comm.
◆ Infant ticket 10% from adult fares, no comm, no YQ
5AGENT COMMISSION
Agent
Fare Type Applicable Fare Remarks
Commission
SITI (ex JKT/SUB/DPS) Publish Fare 5%
SOTO (other than ex
Publish Fare 0%
JKT/SUB/DPS)
75% from Publish Not applicable
Child Fare 5%
Fare for G2, DL, SD, SC
10% from Publish Not applicable
Infant Fare 0%
Fare for G2, DL, SD, SC
UM (Unaccompanied Minor) Publish Fare 5%
Labor (DL), Seaman (SC), CHD/INF Not
Agent Nett System 0%
Student (SD) Applicable
All Surcharges
See respective
(Add-on, Q, Stopover fee, 0% No CHD/INF Discount
rules
reissue fee, etc)
6TICKET VALIDITY
•According to Fare Basis unless specified in remarks field
•Must be completed on or before the last day of validity
CGK TPE CI762/15DEC
TPE LAX CI008/15DEC LAX TPE can not travel
LAX TPE CI007/14JUN CI007/15JUN due onboard
TPE CGK CI761/15JUN TPECGK on 16JUN
(over ticket validity)
•Examples of Ticket Validity Counting
CGK TPE CGK 3M ticket : 30APR19 – 30JUL19
SUB SIN SUB 7days ticket : 10APR19 – 17APR19
7FREE BAGGAGE ALLOWANCE
To TC1 To TC2 To TC3
Economy 2pcs @23Kgs 30Kgs 30Kgs
Premium Economy 2pcs @28Kgs 35Kgs 35Kgs
Business 2pcs @32Kgs 40Kgs 40Kgs
Labor & Student 2pcs @23Kgs 30Kgs 30Kgs
Seaman 2pcs @23Kgs 30Kgs 30Kgs
Hand Carry 1pc max 7Kgs
Valid for CI/AE flight only
8NAME IN TICKET
➢ E-ticket only, maximal 9 names in FIT booking
➢ No need to repeat single name
➢ Do not reverse a Chinese name. For example: TAN CHING YIN, book as
TAN/CHINGYIN
➢ Name must be input with correct spelling as shown on PASSPORT with
Max 60 Characters without space
➢ (Family Name)/(First Name)(Middle Name)(title)
➢ PS. Only Middle name may be shortened
➢ Name Correction
❖ Must get authorization from CI’s reservation by email at
jktrrci@china-airlines.com or call to 021-2510789
❖ Authorization given only for name correction after slash maximum 3
characters
❖ Only given if no interline involved. (un synchronize might happened if
interline involved)
9TICKET NUMBER
Never insert any fake or invalid TKNO into PNR.
We will ignore those fake ticket and will cancel the
reservation immediately without any prior notice
10CONTACT NUMBER
Please input passenger's contact email and mobile phone while
make a booking, so passenger able to receive notification in
time when Schedule /Seating change, Confirmation due long
stay, US Secure Flight Data, etc.
For example passenger mobile number is 0812-3344-5566,
country code is mandatory, if mobile phone number start with 0
please omit.
Email address is happy.all_day@long.com both request
receiving notification in English(EN).
For Non Amadeus user input email via SSR, some symbol need
to convert for all users: _ (underbar) change to ..
@ (atmark) change to //
11FORMAT FOR EACH GDS
For Amadeus user
1) How to input mobile phone (APN)：
The entry is : APN-M+6281233445566 /EN/P?
APN-M+mobile number with country code/language code/to number of passenger
2) How to input email address (APN)：
The entry is : APN-E+happy.all-day_long@ci.com/EN/P?
APN-E+ email address/language code/to number of passenger
For Abacus/Sabre user
1) How to input mobile phone via SSR CTCM：
The entry is : 3CTCM/6281233445566 / EN-1.1
3CTCM/mobile phone number with country code/language code-to number of passenger
2) How to input email address via SSR CTCE：
The entry is: 3CTCE/happy.all./day..long//ci.com/ EN -2.1
3CTCE/email address/language code-to number of passenger
12FORMAT FOR EACH GDS
For Galileo user
1)How to input mobile phone via SSR CTCM：
The entry is : SI.P1/SSRCTCMCIHK1/ 6281233445566 / EN
SI.To number of passenger/SSRCTCMCIHK1/mobile phone number with
country code/language code
2) How to input email address via SSR CTCE：
The entry is : SI.P1/SSRCTCECIHK1/happy.all./day..long//ci.com /EN
SI.to number of passenger/SSRCTCECIHK1/email address/language code
13DOCA/DOCS
Agents are required to input passport details and 1st
night address for all routings in SSR
Failed to input all DOC and contact requested might
caused denied boarding
14SPECIAL TYPE OF TICKET
➢ Nett Fare Pricing for Labor, Seaman, Student Ticket
➢ The original of supporting documents should be
presented upon check-in
➢ Stopover is strictly not allowed for Labor and
Seaman ticket. For Student ticket, stopover allowed
for outbound or inbound sector with stopover charge
applied.
15SEAMAN
➢ SEMN data (Ship name, Seaman agency at destination,
Contact Person, Seaman ID) must be input in SSR. Please
contact us to request SEMN OKB after it.
➢ For SEMN OKB to TPE, please advice your seaman agent to
send the Seaman Guarantee Letter to China Airlines office at
Taipei by :
email to tpecc@china-airlines.com or
fax to 886-2-25146005
➢ CI has authority to offload any seaman pax who do not have
OKB or failed to show complete document upon check-in
16Transit Hotel at Taoyuan Airport
➢ No free Transit Hotel offered to all type of passengers ticket.
➢ Transit Hotel can be booked thru CI Reservation. Please
send your request to jktrrci@china-airlines.com
➢ Based on room availability, hotel name will be mentioned in
Voucher and PNR confirmation.
➢ Fixed Booking : No amendment, No Refund
➢ Voucher Issue : Bank Transfer receipt attached with LG
Voucher must be presented upon check in at airport & hotel
17STOPOVER
➢ Unless specifically stated in remarks, it is a non-stopover fare.
➢ Stopover at any CI’s online points is allowed for first stopover
(please add related taxes), and for second stopover additional
IDR 2,700,000/stop. Non Commissionable.
➢ Once pax check out the immigration, the trip will be
considered as a stopover even the transit time is less than 24
hours.
➢ Must book on direct segment. If booked separately, related
applicable taxes applied.
e.g. CGK HKG on CI672/12APR
HKG KHH on CI672/12APR
18MIXED CLASS
➢ Only valid for all CI’s sector flight. No interline involved
➢ Validity refer the shortest
➢ Not allowed for Special Fare
➢ GV Fare only allowed mixed with GV Fare
19OPEN JAW
➢ Allowed for specific destination by using half RT net fare with
same ticket validity only
✓ Same TC Area and/or same country, except fare SUB-SIN
and China via HKG
✓ Between TC1 and TC2
➢ Only valid for all CI’s sector flight. No interline involved
20OPEN JAW
◆Correct Example
CGK LAX CGK DLID IDR 51,026 : 2 = IDR 25,513
CGK JFK CGK DLID IDR 54,778 : 2 = IDR 27,389
CGK-XTPE-LAX//JFK-XTPE-CGK = IDR 52,902
◆Incorrect Example
SUB SIN SUB BLID IDR 4,803 : 2 = IDR 2,401.5
CGK HKG CGK BLID IDR 8,855 : 2 = IDR 4,427.5
NOT ALLOWED FOR OPEN JAW (SUB SIN SUB)
ADM will be charge to Higher Fare if any mistakes
*NB: All fares are in IDR thousand (x1,000)
21ADMINISTRATION FEE
Routing/Item REISSUE FEE REROUTE FEE REFUND FEE Other FEE
Asia/GUM-ROR/Regional IDR 286,000 IDR 428,000 IDR428,000 NIL
USA/YVR/EUR IDR 713,000 IDR 1,426,000 IDR 1,426,000 NIL
Revalidation tickets involving
NIL NIL NIL NIL
interline
Rebooking, Same-day VOID
NIL NIL NIL NIL
ticket
ADM issuance for violation
made on Auto Refund (point NIL NIL NIL IDR 713,000
10.B)
IDR 750,000 (Asia/GUM-ROR/Regional)
ADM issuance for violation made
NIL NIL NIL
on Rules of Revalidation
IDR 1,500,000 (USA/YVR/EUR)
❖ Starting 1 March 2016, Reissue / Reroute fee must be collected in
ticket with tax code XP
22REFUND
◆AUTO REFUND
✓ Valid for full unused ticket only
✓ Must input CP according to refund fee table
✓ Any mistakes (less CP input, over refund value) CI will
charge ADM with administration fee IDR 713,000/ticket
e.g. : USA ticket
CP input IDR 428,000 i/o IDR 1,426,000
ADM Charge (IDR 1,426,000-IDR 428,000) + IDR 713,000 =
Total Adm Charge IDR 1,711,000
23REFUND
◆REFUND VIA BSPLINK
✓ Half used ticket refund must be process thru BSPLINK
✓ Must input CP according to refund fee table
✓ Send all documents to CI for approval immediately :
1. Refund Application Form (name and TKNO must correct)
2. E-ticket Copy
3. Copy of BSP Billing
~ CI has the authorize to reject the refund application
if any mistakes ~
24REVALIDATION
✓ Before doing revalidation, agents should thoroughly verify
whether the following criteria on the ticket could be met by
the new reservation (Carrier code, RBD, fare rule, and the
restriction in ENDOBOX. For example applicable flight
number, date, embargo date, validity)
✓ Any mistakes/violation will be charged ADM with
administration fee IDR750,000 (Asia/Guam/Koror/Regional)
and IDR1,500,000 (USA/YVR/EUR) per ticket
25CHINA AIRLINES CONFIDENTIAL FARE “ FARE SHEETS”
TAIWAN
◆Common rates to TPE, KHH, RMQ, TNN (via HKG)
◆To Taichung (RMQ) via HKG only by Mandarin Airlines (AE)
◆To Kaohsiung (KHH) and Tainan (TNN) via HKG by CI or AE
flights
◆Daily schedule,
CI762 CGK TPE 14.10-20.45 A350-900
CI761 TPE CGK 08.45-13.10 A350-900
27TAIWAN VISA WAIVER
◆Valid for :
Indonesian passport holder with valid visa to USA /
CANADA / SCHENGEN EUROPE / UK / JAPAN /
KOREA/ AUSTRALIA / NEW ZEALAND / TAIWAN
◆Pre-registration
https://niaspeedy.immigration.gov.tw/nia_southeast/
28HONG KONG
◆7 flights a week
CI672 07.00 12.55 DAILY FLIGHTS
CI671 16.40 20.40 DAILY FLIGHTS
◆Morning departure from Jakarta and late returning from HKG
◆Q HKG is excluded from fare, now on tax I5
29SINGAPORE
◆Daily Flight
Morning departure from Surabaya and late returning from
Singapore
CI752 06.05 09.25
CI751 20.30 21.55
◆VALIDITY
✓ 7 DAYS TICKET = DATE OF DEPARTURE + 7 DAYS
✓ 14 DAYS TICKET = DATE OF DEPARTURE + 14DAYS
✓ 1 MONTH TICKET = THE SAME DATE IN NEXT MONTH
30JAPAN - KOREA
◆Mostly connecting flight to/from Japan and Korea
◆Japan routes: Narita, Sapporo, Osaka, Miyazaki,
Fukuoka, Nagoya, Hiroshima, Shizuoka City,
Kagoshima, Takamatsu, Toyama, Okinawa, and
Ishigaki
◆Domestic flight from KHH to NRT, and TSA to GMP.
Stopover surcharge applied
31U.S.A – CANADA – EUROPE
◆New Aircraft Type CI B777-300ER for route to Los
Angeles, San Francisco, New York (JFK) and Frankfurt
◆New Aircraft Type CI A350-900 for route to Ontario
(California), Honolulu, Vancouver and Amsterdam,
Rome, Vienna, London (LGW), Taipei (ex JKT)
32PREMIUM BUSINESS CLASS
▪ A full-flat bed with ergonomic memory foam cushion.
▪ Adjustable headrest.
▪ Storages space.
▪ In-flight entertainment system with 18” ultra big personal screen
▪ Premium in-flight Amenities
▪ Sky Lounge
33SKY LOUNGE PREMIUM BUSINESS CLASS
34PREMIUM ECONOMY CLASS
▪ Bigger & more comfortable space.
▪ Seats have a fixed backshell and front-sliding
design.
▪ Seats are equipped with adjustable legrests.
▪ Special in-flight meals with designer utensils.
▪ Storage spaces.
▪ A complimentary amenity kit.
▪ Baggage allowance of two suitcases up to 28
kilograms each (USA & Canada routes); up to
35 kilograms (Taipei)
▪ In Flight entertainment screen at 12”.
35ECONOMY CLASS
▪ Seats can recline up to 120 degrees.
▪ A slimmer and lighter new seat design with enhance legroom.
▪ Seats are equipped with adjustable headrests.
▪ 11.1” touchscreen.
36IN-FLIGHT ENTERTAINMENT
▪ High resolution touch screen
▪ Equipped with the Panasonic eX3 in-flight entertainment system for selecting movies, shows,
music, or games.
▪ Provide hundreds of movies, short films, and more than 20 video games.
▪ A social networking function called “Seat Chat”, which allows passengers on the same flight to
message one another.
▪ Offers other convenient services such as duty-free shopping, e-magazines, news updates,
and in-flight menus.
▪ Provided Wi-Fi service for surfing the internet for 1 hour, 3 hour, or 24 hour options with a fee
starting at USD$11.95.
37CHINA via TPE
◆Stopover surcharge
Stopover at any CI’s online points is allowed for first stopover
(please add related taxes), and for second stopover additional
IDR 2,700,000/stop. Non Commissionable
◆Flight from Taiwan to China must use flight operated by CI or
AE only
◆Business Class Fare use CI/AE flight only
◆ For Mainland China passport holder may be overnight in
Taiwan with visa.
38CHINA AIRLINES RESERVATION
BOOKING
◆NO FICTIVE NAME
◆NO DUPLICATE. Immediate canceled.
◆Name correction need authorization (after slash only). Name
correction before slash need to book on new PNR.
40DYNASTY FLYER MEMBER
41ELIGIBLE RBD FOR CABIN U/G
◆Eligible ticket classes for cabin upgrade are adjusted as below
Long Haul
Economy/Business Premium Economy
Class service / Premium Business
Short Haul offered service offered
Upgrade from Economy
Class to Premium Y/B/M/K/V/ Y/B/M/K/V/T/R
Economy Class T/R/Q/H/N NIL /Q/H/N
Upgrade from Premium
Economy Class to
Premium Business Class W/U/A/E NIL W/U/A
Upgrade from Economy
Class to
Business/Premium Y/B/M/K/V/ Y/B/M/K/V/T/R
Business Class T/R/Q/H/N /Q/H/N Y/B/M
42SEAT SELECTION
◆Seat Map is open 180 days – 24 hours before departure for all
sectors and may be selected by agents, except for RBD
L/X/G/S/N
◆UM, adult travelling with infant and child, disable passenger,
pregnant woman, elder passenger over 70 Y.O are not
allowed to have seat at emergency row and upper deck seat
◆Emergency exit seat are allowed to be assigned upon Check-
in at counter
◆Please book directly at your GDS
43WHEELCHAIR
◆Wheelchair booking must be requested to CI’s
reservation officer
◆Not confirmed. STATUS REQUEST
◆Wheelchair booking must be requested with details
reason (elder passenger, surgery recovery, weak leg,
e.t.c)
◆Please contact our reservation if the passenger need
to bring his/her own wheelchair
44MEALS
◆ Book directly at your GDS
◆ Must be booked with correct meal code
◆ Book 48 hours or earlier prior to departure date
Meal booked within 48 hours will not be served.
Special meal that is not one of the classified categories
or because of medical reasons requires a special diet.
For SPML, only 1 NO allowed. Not allow to book ONLY
example:
(V) SPML NO BEEF (X) SPML CHICKEN ONLY
(V) SPML NO SEAFOOD (X) SPML NO BEEF NO PORK
(V) SPML NO PEANUT (X) SPML PASTA ONLY
45TYPES OF SPECIAL MEALS
BLML Bland/Soft diet for passengers of old age with bad teeth, or suffering from peptic ulcer or heart
diseases etc.
DBML Diabetic diet.
FPML Fruit Platter I/O main dish.
GFML Gluten intolerant Meal
HNML Hindu Meal. No beef and dairy products, dishes prepare with Indian spices.
KSML Kosher Meal. Individually packed.
LCML Low Calorie Meal.
LFML Low Fat Meal.
LSML Low Salt Meal.
MOML Moslem Meal. Avoid pork and its products.
NLML Low lactose meal.
RVML Raw Vegetarian/Fruit Meal.
46TYPES OF VEGETARIAN MEAL
Types Diary Egg Root Detail Description
AVML ✓ Milk, cheese, yogurt, beans, tofu
Hindu or Indian Vegetarian O X X meat and it’s products, poultry, fish, eggs
meal
VGML ✓ Beans, tofu
Vegan style X X X Products from animal and it’s meat
VJML Religious food
X X X
Jain Style
VLML ✓ Beans, tofu, Dairy products, eggs, cheese
Western Lacto-Ovo O O X Meat and it’s products, fish, poultry
VOML ✓ Fruits, vegetables
Chinese Oriental or Asian X Meat, poultry, fish, seafood, eggs, dairy
Vegetarian X X O products, garlic, onion, shallot, leeks,
spices
47Unaccompanied Minor (UM) and Young
Passenger (YP)
◆Passenger younger than 12 y.o must travel with adult (min. 18
y.o) whom sit in the same cabin class with same origin and
destination; or else will be treated as UM case.
◆Meet and Assist for YP must be booked at least 48 hours
before departure for age over 12 but less than 18. YP charge
applied valid on CI only.
e.g.: -CGK-HKG : IDR 1,070,000
-CGK-x/TPE-LAX : IDR 1,070,000 (without leaving transit lounge at TPE airport)
-CGK-o/TPE-LAX : IDR 2,140,000 ( IDR 1,070,000 for each of CGKTPE and
TPELAX)
◆For no show case, fee is non refundable.
48CI’S CONTACT
◆ Ticketing jktsdci@china-airlines.com
◆ Reservation jktrrci@china-airlines.com
◆ Sales jktslci@china-airlines.com
◆ Mobile Helpdesk
Whatsapp (chat only) +62 811-1793-520
Line Official @chinaairlinesID
BBM 5F915A70
◆Division Phone Fax
• Reservation 2510789 2510787
• Ticketing 2510788 ext 201-203 2510787
• Sales 2510788 ext 402-406 2510693
49謝 謝 THANK YOU
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