SALES & MARKETING ASSISTANT - #MYTYNESIDECINEMA WE ARE SEEKING TO APPOINT A SALES & MARKETING - TYNESIDE CINEMA
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SALES &
MARKETING
ASSISTANT
We are seeking to appoint a Sales & Marketing
Assistant to our team to play a vital role
in the future of Tyneside Cinema.
#MyTynesideCinema 1 of 4
ABOUT US
Tyneside Cinema is one of Newcastle’s most valuable
cultural institutions. Situated at the heart of the city
it is the only independent cinema of scale in the region,
offering four screens, an award-winning learning
programme, moving image art, and three public bar,
dining and café spaces.
Tyneside Cinema is a community, with film at the heart of everything we do.
We believe in the power of film to facilitate empathy; as a way to challenge
and transport us through the stories of lives we haven’t led, into places
we’ve never been. In the setting of our beautiful 1930’s newsreel theatre,
we hope to create a space that reflects this potential in film to engage and
relate new ideas, experiences and stories.
200,000 people sit down to watch a film at the Tyneside Cinema each
year, choosing from a programme of over 500 films from more than
25 countries. Another 300,000 people visit the building each year to
dine and socialise, with more than 2,000 young people enhancing their
knowledge, skills and experience through one of our learning programmes,
and several artists receiving commissions to make new film work.
This is a cultural legacy and contribution that we want to build upon.
As an organisation, we have faced very difficult challenges in the last twelve
months. We hold ourselves accountable and have recognised a real need
for change, for which the Tyneside Cinema community (staff, volunteers,
Trustees and customers) must be the driving force. We are in the process
of a huge transformation, with the goal of restoring the cinema to its place
of learning, entertainment and sanctuary for everyone in our community.
As part of this transformation, and as we prepare to reopen, we’re seeking
a Sales & Marketing Assistant to support our existing teams.
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THE ROLE ROLE ACCOUNTABILITIES
To play a key role in ensuring customer experience is of a high standard Be a first point of contact on the telephone and on email for bookings
through all interactions. This role is a sales focussed role responsible and enquiries and assist customers with any related queries
for generating revenue income through all activities and donations Promote future programmes and events through excellent product
and requires specialism in marketing skills with the ability to confidently and film knowledge
handle social media enquiries and other in-house marketing duties.
Keep up to date with the Box Office system and any other associated
Key working relationships systems and how to use them, as well as any offers or deals and how
Sales & Systems Assistant to process them
Box Office Coordinator Up-sell concession goods and memberships wherever possible
and be proactive in seeking ticket donations, to contribute to income
Head of Marketing & Sales
generation targets
Programme Team
Respond to general, and operational social media enquiries
Role dimensions for the cinema and all F&B pages
0.5 FTE x 2 Be able to create webpage copy and publish updates to the website
22.5 hours per week Champion one or more target audiences and create initiatives to
engage with audiences in the community understanding how to best
£18,500 salary pro rata
meet their needs, attract new audience demographics and retain
existing customers
Engage in ad hoc marketing activity tasks including conducting
customer research, maintaining print and poster displays in front
of house areas and taking on other marketing projects and tasks
as required
Adopt an ethos of ‘continuous improvement’, looking for ways to
improve our practices to better meet the needs of our customers
and to ensure that customer feedback is captured and delivered
to appropriate members of staff for action
Adhere to all Box Office administrative duties and procedures
and all other core duties of the role
3 of 4SKILLS, EXPERIENCE & PERSONAL QUALITIES PROCESS
Essential qualifications The selection process may involve several stages including
Previous experience in a box office/customer service role a combination of a walk around the venue, a short presentation
on a specific topic followed by interview questions.
Previous success in driving sales and donations income
Working knowledge of box office systems Closing date: 2 July 2021
Excellent communication and interpersonal skills, able to deal Shortlisting/Stage 1: W/C 5 July 2021
with customer queries confidently and professionally Stage 2: W/C 12 July 2021
Positive can-do attitude, friendly and personable
Demonstrable interest in film and creative industries
IT literate APPLICATIONS
Creative thinker, looking for engaging ways to meet objectives
To apply for this role, please forward a copy of your CV,
Marketing knowledge and/or experience a covering letter and where you saw the role advertised to:
Copywriting and proof reading joinus@tynesidecinema.co.uk
Social media skills by 2 July 2021.
Desirable qualifications
Experience of CMS
Audience development/engagement
Market research experience
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