SUCCESS CRUISE to A GUIDE TO SELLING CRYSTAL RIVER CRUISES - ILTM.com
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CRUISE to
SUCCESS
A G U I D E T O S E L L I N G C R Y S TA L R I V E R C R U I S E S
W H E R E T R U E L U X U R Y M E E T S E U R O P E ' S G R E AT E S T R I V E R S
the WORLD of CRYSTAL
From the World’s Most Awarded Luxury Cruise Line, the unrivalled Crystal Experience® has evolved into
an extraordinary collection of remarkable journeys that goes far beyond all-inclusive luxury to offer the most
elegant journeys by ocean, river, yacht and air. Modern and sophisticated, yet infused with a classic ambiance,
Crystal is defined by a fleet of stylish ships, yachts and jets of exceptional design, epic land adventures and
a level of six-star service simply unsurpassed in luxury travel today.
OUR PORTFOLIO
C RYS TA L C R U I S E S ®
Crystal Symphony® P R I VAT E J E T C H A R T E R S
Crystal Serenity® Take advantage of new unprecedented
charter opportunities with Crystal.
CRYSTAL RIVER CRUISES™
Crystal Bach™ CRYSTAL AIRCRUISES™
Crystal Debussy™ (2018) Crystal Skye™
Aircraft operated for Crystal AirCruises by Comlux Aruba NV.
Crystal Mahler™
Crystal Mozart™
CRYSTAL LUXURY AIR™
Crystal Ravel™ (2018)
Bombardier Global Express XRS Jet
Crystal Luxury Air operated by Corporate Flight Management, Inc.
CRYSTAL YACHT EXPEDITION CRUISES™
Crystal Esprit™
Crystal Endeavor™ (2020)
FRO M BA S EL TO B U DA P E S T, A NT W ER P TO
A M S TER DA M , C RYSTA L’ S R IV E R SHIPS B R I N G
G U E S TS INTO THE HE A RT OF E U R OPE ’ S
GREATEST C ITIE S W H I LE B R I N G I N G A N E W
STANDARD O F LUXU RY TO ITS M A J O R
WATERWAYS . YO U C A N FO LLOW A CO U R S E
D OW N TH E DA N U B E , R H I N E , M A I N A N D
M OS ELLE R IV ER S TO ICON IC D E STIN ATION S,
EN J OY I N G A CO M P LI M ENTA RY E XC U R S I O N I N
E V ERY P O RT A N D N E W SIGHTS TO BE HOL D
A RO U N D E V ERY R IV ER B EN D.
Overall, Cabins/Facilities, Food, Service, Itineraries/Destinations,
Excursions/Activities, ValueEXPLORE EUROPE
in UNRIVALED LUXURY
Elegance and innovation reign aboard Crystal’s sleek river ships, as the fleet
marks the introduction of true luxury sailing along Europe’s rivers.
CRYSTAL MOZART
CRYSTAL MOZART CRYSTAL BACH | CRYSTAL DEBUSSY
CRYSTAL MAHLER | CRYSTAL RAVEL
Guest Capacity | 154
Guest Capacity | 106
Per Guest Staff Ratio | 1.67
Per Guest Staff Ratio | 1.55
Length | 395 ft (120.4 m)
Length | 442 ft (135 m)
Width | 75 ft (22.9 m)
Width | 37.5 ft (11 m)
OFFICERS & CREW
OFFICERS & CREW
European Officers
European Officers
All European Crew
All European Crew
Total Crew | 92
Total Crew | 68
C RYSTA L M OZ A RT 154 GUESTS CRYSTAL BACH | CRYSTAL DEBUSSY
CRYSTAL MAHLER | CRYSTAL RAVEL 106 GUESTS
As the largest and most spacious of any European river
ship, the award-winning Crystal Mozart commands the Danube The all-balcony, all-suite, butler-serviced river ships continue
with a regal presence and a host of exclusives: the most to elevate the standard of excellence on Europe’s rivers, as
expansive, beautifully designed suites, a 360º promenade deck, they debut with astounding style and design unmatched in
a dedicated cigar lounge, a living rooftop garden and Crystal’s the industry. With every exquisitely appointed suite situated
exclusive pop-up bar — an iconic spot on the river yacht’s top above the water line, guests relish unobstructed views of the
deck. Magnificently reimagined to Crystal’s exacting standards picturesque landscapes through Panoramic Balcony Windows.
of service, space, quality and choices, this legendary vessel Plush social spaces allow for indoor and alfresco recreation,
captivates the incomparable Crystal Life Spa, complete with while every detail is attended to by the six-star service for
private treatment rooms an indoor swimming pool and a salon, which Crystal is celebrated.
making it the largest and most comprehensive on the rivers.TH E CRYSTAL R IVE R D I FFER EN C E
Extraordinary personal attention, butler service for every suite explore the Danube, Rhine, Main and Moselle Rivers calling in
and superb, and farm-to-table cuisine are among the defining charming riverside ports in Netherlands, Germany, Slovakia,
characteristics of Crystal River Cruises, as are all-suite ships of Austria and Hungary, plus bustling hubs like Vienna, Frankfurt,
stunning design, the largest luxury suites in river cruising, Budapest and Basel. Guests enjoy a curated collection of Crystal
expansive social spaces and an ambience of boutique elegance. Complimentary Adventures™ ashore, offering unmatched options
Our fleet will comprise four sleek luxury river ships — Crystal Bach, for cultural enrichment and active adventure, including an
Crystal Debussy, Crystal Mahler and Crystal Ravel — in addition invitation to dine at renowned restaurants in select cities. Each
to The Queen of the Danube, Crystal Mozart. As Europe’s only river ship carries its own excursion yacht as well, allowing for
all-balcony, all-suite river ships, the 106-guest capacity Rhine Class intimate explorations into smaller waterways.
river ships will join the award-winning 154-guest Crystal Mozart to
CRYSTAL MOZART SUITE
WITH FRENCH BALCONY WATERSIDE
SIGNATURE HALLMARKS
• Crystal’s heritage of over 26 years of award-winning
experience serving luxury travelers best
• Wine sommeliers offering educational insight and
endless pour of acclaimed vintages
• Crystal’s state-of-the-art river ships are exceptionally
designed to capture the classic elegance of the Crystal
• Farm-to-table dining featuring Crystal’s innovative and
acclaimed six-star cuisine with regionally-inspired menus
Experience® found aboard our award-winning ocean ships
• The only river line to include European Butler service
• The most spacious state-of-the-art fleet, carrying fewer for every room category
guests than similar-sized ships
• Full service, well-appointed Crystal Life Spa aboard each
• The largest luxury suites of any European river ship, river ship, staffed by dedicated, highly-trained professionals
measuring up to 883 square feet (82 square meters)
• Fitness center led by a dedicated fitness director who
• The highest staff-to-guest ratio among all European leads daily yoga and exercise classes
river cruise lines and the only river line to include
European Butler service for every room category. • 24-hour room service, including selections from Waterside
• The only all-suite river yachts in Europe; every suite • Complimentary Crystal Signature Event on every itinerary
featuring a king-size bed, most with walk-in closets and
double sink vanities
• Expertly curated exclusive shoreside events including
Epicurean Culinary Experiences at renowned restaurants
and private concerts at signature venues
• High-tech in-suite amenities, including: bedside iPad
directory; interactive TV system with complimentary • Crystal luxury motor coaches, featuring complimentary Wi-Fi
movies on demand, extensive music library; ambient
lighting and temperature controls
• Fleet of 32 ft. (9.75 m) private excursion yachts with
climate-control cabins for adventurous and intimate
explorations of the rivers and their tributariesfor exclusive
• Flexible open seating dining: guests can dine when they
want, where they want and with whom they want in their
tours on the river
choice of up to 4 restaurants
• Unmatched collection of multiple Crystal Collection ashore
in each destination; cultural, active and overlandLUXU RY AT E VERY TU R N
The celebrated Crystal River Cruises Experience begins
in the fine details, culminating in an All Exclusive,
• Unmatched culinary experiences featuring Michelin-
inspired, farm-to-table dining on board and exclusive
unforgettable luxury vacation. Attending to these details reservations in select ports
is Crystal’s expert staff, who meticulously works to ensure
travelers’ ultimate comfort at every point in their journey.
• The only river cruise line to offer European butler service
for every room category
Each moment aboard a Crystal River Cruise is filled with
luxurious ease and amenities that surpass the comforts • The highest staff-to-guest ration among all
European river cruise lines
of home.
• Full-service Crystal Life Spa aboard each river ship
CRYSTAL MOZART LIBRARY
ALL-INCLUSIVE CRYSTAL LUXURY
• All-suite, butler-serviced accommodations
• 24-hour free unlimited Wi-Fi access
• All gratuities, shipboard and shoreside
• Daily yoga and fitness classes
• Michelin-inspired, farm-to-table dining
• Onboard entertainment and enrichment programs
• Unlimited fine wines, sparkling wines, premium spirits,
and beers
• Daily choice of electronic international newspapers
• High-tech in-suite amenities including bedside iPad
• Welcome bottle of sparkling wine and two bottles of
wine in-suite
directory with ambient lighting and temperature controls
• Complimentary self-service guest laundry
• Unlimited soft drinks and bottled water in-suite
• Complimentary airport transfers between the
• The Pantry: 24-hour self-service venue offering specialty
coffees, teas, wines and nonalcoholic beverages
airport and the river ship on days of embarkation
and disembarkation
• 24-hour room service with options available
from WatersideCRYSTAL RIVER CRUISES™ VS. RIVER CRUISE LINES
LUXURY PREMIUM CONTEMPORARY
TAUCK VIKING
COMPANY LUXURY CRYSTAL RIVER CRUISES SCENIC RIVER AVALON EMERALD RIVER
ARE IN A CLASS BY THEMSELVES AMAWATERWAYS CRUISES CRUISES UNIWORLD WATERWAYS WATERWAYS CRUISES
Crystal S.S. Maria Avalon Emerald
SHIP Rhine-Class AmaKristina Scenic Opal M.S. Joy Viking Egil
Mozart Theresa Passion Sun
REIMAGINED /
2016 2017/2018 2017 2015 2016 2015 2016 2015 2016
YEAR BUILT
393.7 ft 442.91 ft 442.91 ft 442.91 ft 442.91 ft 442.91 ft 442.91 ft 442.91 ft 442.91 ft
LENGTH
(120 m) (135 m) (135 m) (135 m) (135 m) (135 m) (135 m) (135 m) (135 m)
74.97 ft 37.57 ft 37.57 ft 37.57 ft 37.57 ft 37.57 ft 37.57 ft 37.57 ft 37.57 ft
WIDTH
(22.85 m) (11.45 m) (11.45 m) (11.45 m) (11.45 m) (11.45 m) (11.45 m) (11.45 m) (11.45 m)
TOTAL BERTHS /
154 106 164 169 130 150 134 182 190
PASSENGERS
NUMBER OF CREW 92 68 51 53 39 57 47 47 50
CREW-TO-GUEST-RATIO 1 to 1.67 1 to 1.55 1 to 3.21 1 to 3.18 1 to 3.33 1 to 2.63 1 to 2.85 1 to 3.87 1 to 3.8
PERCENTAGE OF SUITES 100% 100% 4% 5% 33% 15% 76% 78% 9%
PERCENTAGE OF
STATEROOMS LARGER 100% 70% 60% 85% 80% 15% 3% 13% 51%
THAN 200 SF /18.6 SM
PERCENTAGE OF
47% 100% 60% 85% 80% 87% 76% 78% 74%
BALCONIES
PERCENTAGE OF
STATEROOMS ABOVE 47% 100% 80% 85% 80% 87% 76% 78% 74%
WATERLINE
203 sq ft 188 sq ft 161 sq ft 160 sq ft 150 sq ft 162 sq ft 172 sq ft 130 sq ft 135 sq ft
SMALLEST STATEROOM
(18.86 m) (17.47 m) (14.96 m) (14.86 m) (13.94 m) (13.05 m) (15.98 m) (12.07 m) (12.54 m)
883 sq ft 759 sq ft 300 sq ft 475 sq ft 300 sq ft 410 sq ft 300 sq ft 315 sq ft 445 sq ft
LARGEST STATEROOM
(82.03 m) (70.51 m) (27.87 m) (44.13 m) (27.87 m) (38.09 m) (27.87 m) (29.26 m) (41.34 m)
Designates a category where Crystal River Cruises is the best in its class.
DID YOU
KNOW?
• Crystal River Cruises’ Rhine Class vessels are the only
river ships with all-balcony, all-suite accommodations
• Over 225 shore excursions in five categories (Tantalizing
Gastronomy, Exhilarating Adventures, Cultural Discoveries,
above the waterline. Personal Connections and customized Design Your Time),
• Crystal Mozart is the widest river ship in all of Europe,
with the only true full-service spa facility.
a diverse array of choices letting you enjoy the intimacy
of small groups when going ashore.
• Crystal River Cruises is the only river cruise line to include
European Butler service for every room category.
• Also, did you know that Crystal River Cruises allows
your clients to pre-select their shore excursions starting
as early as nine months before sailing? Ask your Sales
• Complimentary invitation to dine at world-renowned
restaurants ashore (categories PH and above)
Representative for details.RHINE CLASS PALM COURT
E NTI CI N G I N C ENTIVE S
A Crystal voyage is one of exceptional value, made even more alluring by compelling savings and promotions. Travelers will find
valuable options that suit their preferences and global experiences to suit their wish lists.
EARLY FULL PAYMENT SAVINGS CRYSTAL SOCIETY SAVINGS
All guests paying in full 180 days in advance of departure Exclusive, member-only savings on all full cruises extend
will receive an additional 2.5% Early Full Payment Savings to all Crystal guests who have sailed with Crystal and are
(available for cruise fare only). combinable with Early Full Payment, and onboard savings.
ONBOARD BOOKING SAVINGS SPECIAL SOLO FARES
Book your next Crystal cruise while onboard your current Solo travelers enjoy Crystal’s exceptionally low solo fares, which,
voyage and enjoy. Combine these savings with Crystal Society depending on voyage and accommodation category, range from
Savings and Early Full Payment Savings for maximum value. 130% to 200% of the applicable double occupancy fare.
OPTIONAL PERSONAL SELECT AIR PROGRAM*
Numerous flight options with Crystal’s exclusive lower
airfares and complimentary transfers, plus, the assurance
of Crystal’s support in the event of unanticipated airline
or cruise itinerary schedule changes or delays.
*Only available in North America.
CRYSTAL MOZART SUITE MICHELIN-INSPIRED CUISINE IN-SUITE IPAD
WITH FRENCH BALCONY
CRYSTAL MOZART
PALM COURTPARTNER Priority Check-In
RESOURCE CENTER CRUISEBUILDER 3.0 PCPC & Planning Center
Crystal has an outstanding reputation of Crystal Cruises’ online booking engine, The Priority Check-in & Planning Center
providing a level of six-star service CruiseBuilder, provides convenient (PCPC) is Crystal’s online pre-cruise
simply unrivaled in luxury travel today. booking access to our travel agent check-in system. Here you can confirm
We are committed to offering the most partners, 24 hours a day, 7 days a and coordinate many of your clients’
elegant journeys by ocean, yacht, river week. Access CruiseBuilder at cruise-related activities in advance of their
and private air, and to providing you — https://Book.CrystalCruises.com. travels, as well as streamline their check-in
our valued travel partners — with an process at the pier on embarkation day.
unparalleled level of commitment and
support to sell the World's Best.
• CruiseBuilder's user-friendly filter
options help you search for a cruise
This online system is accessible and
available to guests — or their agents —
using a variety of criteria such as with deposited Crystal bookings and is
• View and download the latest
Crystal marketing flyers, promotional
destination, theme, travel date, duration,
ship, country/port, or voyage number.
available online up until 7 days prior to
cruise departure. To access the PCPC site
videos, webinars, images, and
online training videos. • When “Download as PDF” is selected,
cruise information will appear in an
directly, go to CheckIn.CrystalCruises.com
as a bookmark on your computer.
• Download agent forms, such as easy to print, or email, PDF document.
• Under Priority Check-in Checklist,
Third-Party CC Authorization (TPCA)
form; Travel Industry Agreement
Letter; Cruise Protection Plan
• When you know exactly what you
want, CruiseBuilder’s 3.0 Fast Sell
provide your clients’ required
pre-cruise information prior to
feature allows you to find your sailing for a smoother and faster
Overview; Air/Sea Program forms;
client’s cruise, and book it quickly. check-in at the pier.
Guest Immigration forms and more.
• Review Crystal’s marketing materials
for the latest consumer offers.
• Complete your client’s online
booking in a user-friendly format. • Within The Planning Center, make
specialty dining, Crystal Adventures®
• Request brochures. • Reserve dining times and add
Cruise Protection.
shore excursions, Vintage Room and
Luggage Concierge Service reservations
• Learn more about Crystal Cruises
Academy, Crystal’s online program • View and email final booking
and commission. •
in advance of your clients’ travels.
Access your clients’ Personal Cruise
designed to provide our valued travel Calendar: a customized daily agenda
partners with the latest “how to” sales
tools and detailed information of all
• Contact a Crystal Reservations
expert at 1-800-446-6620, ext. 2
of all special arrangements and
reservations that includes date/day,
that our award-winning ships have with any questions on a specific port/location, docking times and
to offer your discerning clients. client booking. daily dress codes.
• Make Onboard Visitor requests (max
4 visitors per stateroom, request must
be made 21 business days prior to the
date of visit)
BY SEA , RIVER, LAND AND AIR,
CRYSTAL HAS REDEFINED
THE WAY THE WORLD VIEWS
LUXURY TRAVEL .
TO BOOK YOUR C L I E N T' S LUXU RY C RYSTA L C R U I S E , C A L L
1 . 8 0 0. 4 4 6 . 6 6 20
FOR A D D IT I ONA L I N FO R MATI O N A N D TH E M OST
C UR R EN T I TI N E R A R I E S A N D FA R E S , V I S I T
CRYSTALRIVERCRUISES.COM
All information is scheduled to change with or with notice at the discretion of Crystal Cruises. Crystal Cruises reserves the right to correct errors or omissions. Aircraft is operated by COMLUX Aruba, NV.
Crystal AirCruises, LLC is not an air carrier and does not possess D.O.T. or F.A.A. authority. Crystal AirCruises, LLC is a marketing agent for P4-XTL. For complete terms & conditions visit CrystalCruises.
com. ©Crystal Cruises, LLC, January 2018 Printed in the USA. Ships’ Registries: The Bahamas. SA180208_RYou can also read
