Sustainable Development at EDF Luminus - GRI4 Report

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Sustainable Development at EDF Luminus - GRI4 Report
Sustainable Development at EDF Luminus
GRI4 Report                      2013-2015
Sustainable Development at EDF Luminus - GRI4 Report
2      EDF Luminus
       Sustainable development report 2015
                                                                                                                                                                                                                                                                                                                                                                                                                               EDF Luminus
                                                                                                                                                                                                                                                                                                                                                                                                        Sustainable development report 2015               3

In addition to those mentioned in this report, the following
                                                                                                    Declaration rules                                                      Measuring instruments used for the report
                                                                                                                                                                                                                                                A GRI4* report
                                                                                                                                                                                                                                                EDF Luminus published its first Sustainable Development Report in
individuals assisted with its preparation:                                                          As a Belgian company producing and supplying gas and                   Our aim is to honestly represent the challenges and performance      June 2013, to report on its results for the year 2012. The objective
                                                                                                    electricity, EDF Luminus is required to comply with all laws           levels of the company, to communicate our actions clearly,
Jennecy Achten | Ben Aelbrecht | Nele Aendekerk | Olivier Bartholomé | Nicolas Bauer |                                                                                                                                                          was threefold:
Marc Beckers | Stéphanie Béchet | Martine Beke | Vanessa Beltrame | Halida Benaïche |
                                                                                                    and regulations established by the federal, regional and local         honestly and in a balanced way, and to remain objective and                                                                                          Declaration rules                                          2
                                                                                                    legislators, and regulatory bodies, such as CREG, VREG, CWaPE          accessible in our declarations.                                      n Respond to the expectations of key audiences: public authorities,                                                                             Financial indicators
Gaëlle Benfante | David Bertholet | Esther Biermans | Peter Billiau | Alexis Biondi | Carole                                                                                                                                                                                                                                    Acknowledgements                                           2
Boichut | Evelien Bols | Jacques Bolzer | Michele Bouhon | Thibaut Brac de la Perrière |            and Brugel.                                                            Some of the data included in this report has been verified by          customers, associations and social and commercial partners, who want                                                                          Investments and Innovation                                  34
                                                                                                                                                                                                                                                                                                                                Photo credits                                              2
Bruno Brusselmans | Annemie Buggenhout | Isabelle Burg | Marc Caes | Kris Callebaut                 EDF Luminus S.A. is also required to file its annual report, as well   external parties:                                                      more transparency from energy sector players                                  Introduction                                               3    Profitability                                            35-37
| Stijn Ceulen | Stefan Cludts | Christian Collin | Eliane Corbeel | Daniel Crevel-Sander |         as a management report, with the National Bank of Belgium,                                                                                  n Unify the actions of employees around the five axes of the CSR                                                                                   Turnover                                                 35
Michaël van Cutsem | Erwin Daelman | Chantal Dalimier | Michael Dasnois | Stéphane                                                                                         n The annual accounts of EDF Luminus are certified by KPMG
                                                                                                    in compliance with the Belgian Company Code. Under the                                                                                        policy defined in June 2012: ethics, customer satisfaction, profits, the      Key figures 2015                                          4-5      Operational income and net profit                        36
Dauvister | Serge De Backer | Wim De Backer | Nico De Bie | Elie Dechany | Thibault de                                                                                       Company Auditors and Boes & Co Company Auditors, and
                                                                                                    requirements laid out in the Code, EDF Luminus has opted                                                                                      environment and human resources                                               Sustainable key events                                    6-7      Balance, cash flow, taxes and dividends                  37
Francquen | Steven Dehaemers | Evelien De Kerpel | Amandine Delalieux | Benoît Deliège                                                                                       submitted to the National Bank of Belgium
                                                                                                    for the exemption from sub-consolidation. The subsidiaries of                                                                                                                                                               Three questions for the Chairman of the Board of Directors 8
| Frédérik Demaret | Marie-Hélène Dembour | Jeroen Demeester | Lieselot De Meyere |                                                                                                                                                             n Comply with the commitments of the EDF Group in terms of
                                                                                                    EDF Luminus are thus not consolidated in this report.                  n The GHG emissions inventory presented in this report has                                                                                              Shareholders, Board members & committees                 9
Jo Demol | Anne-Marie et Patrick Demoucelle | Michele De Pauw | Jürgen Dertho |                                                                                              been realized by Climact, in accordance with the GHG                 stakeholder information.
                                                                                                    As a subsidiary of the EDF Group, which is listed on the Paris                                                                                                                                                              The word of the CEO                                        10   Environnement
Philippe Deschamps | François Desmaré | Els Devalez | Niels Dewil | Bram De Wispelaere |
                                                                                                    stock exchange, EDF Luminus is subjected to certain obligations          Protocol international standard.                                   Over three years, our regular participation in the competition for best            The Executive Committee                                 11
François-Marie Didier | Johan Dierick | Eric Dirix | Sonia Dobbeni | Vera Empsen | Arnaud                                                                                                                                                                                                                                                                                                       Safety of installations                                     38
                                                                                                    imposed by the Autorité des Marchés Financiers (AMF –                                                                                       Belgian Sustainability Report and the feedback provided by the jury have
Fraikin | Alessandro Frangi | Wouter Fransis | Arlette Frederic | Anne-France Fontaine |                                                                                   n The stakeholder consultation was carried out with the                                                                                                                                                              Renewable energy                                         39-41
Arnaud Fraikin | Kris Gevens | Kevin Gardedieu | Eva Geluk | Apolostakis Georgitsopoulos            Financial Markets Authority), with particular regard to access           support of Cap Conseil, in compliance with the GRI4                helped us to improve on the initial report** - to the point that the jury       Value chain                                            12-13
                                                                                                                                                                                                                                                                                                                                                                                                   Wind farms development                                   40
| Laurent Gonzalez | Kris Hackars | Marie d’Huart | Sonja Haustein | Christophe Heijmans            to information. An electronic version of this report is therefore        guidelines on reporting methods                                    considered the 2014 report to be “remarkable”.                                  Dialogue with stakeholders                             14-17
                                                                                                                                                                                                                                                                                                                                                                                                   Renovation of the Andenne hydroelectric power plant      41
| Gitte Heirman | Olivier Henet | Pablo Izquierdo | Steven Janssens | Pierre-Anne Jacqmain          available to all at                                                                                                                                                                                         Materiality grid                                       15
                                                                                                                                                                           n Several documents used for reporting to the Belgian                Nevertheless, as of 2014 the EDF Luminus Executive Committee wished                                                                             Our Carbon Footprint                                     42-46
| Maxime Kelder | Hervé Joachim | Bert Kempenaers | Claude Laveu | Xavier Leblanc |                                                                                                                                                                                                                                                Customers expectations and informing neighbours        17
                                                                                                    Period covered by the report                                             authorities were used to present results, notably in               to set out on the path to compliance with the GRI4 standard in terms of                                                                            The GHG standard                                      42-43
Gaetan Leemans | Simon Lehane | Christophe Leijnen | Laetitia Lemoine | Geert Leppens
                                                                                                    Unless otherwise indicated, the items included in this                   environmental and social matters                                   sustainability reporting. The goal is clear: to further improve relevance and                                                                      Empreinte globale                                        44
| Xavier Leroy | Simon Leysen | Isabelle Liebens | Geert Leppens | Geert Maes | Michel
                                                                                                    Sustainable Development Report relate to the period January 1,                                                                              credibility.                                                                                                                                       Energy mix                                               45
Massin | Ilse Matthijssens | Pierre Mazeau | Christophe Mestdagt | Gregory Michiels |
                                                                                                    2015, to December 31, 2015.                                                                                                                                                                                                                                                                    Reduction of overall emissions                           45
Gregory Missiaen | Martine Moreau | André Neugroschl | Dinh Nguyen-Phan | Marleen                                                                                                                                                               The GRI4 standard is very demanding, as:
Nijsten | Raoul Nihart | Pierre Nihant | Gregory Paternoster | Xavier Pascolini | Grégoire                                                                                                                                                                                                                                                                                                         Atmospheric emissions from the production park           46
                                                                                                                                                                                                                                                n The topics to be included in the report must be discussed in a                Ethics and governance                                           Preserving natural resources and biodiversity            47-49
Peeters | Ingrid Peeters | Filip Peperstraete | Eric Perdu | Christophe Périon | Nathalie Petit |
Colette Piermont | Sébastien Piret | Alexandra Pirnay | Aline Prins | Patrick Pruvot | Nathalie                                                                                                                                                   formalised consultation with the company's stakeholders, in a formal          Ethics on a daily basis                                18-20       Water intake                                             47
Radix | Marc Raepsaet | Véronique Reff | Peggy Rentmeesters | Christian Robin | Augustin                                                                                                                                                          manner, described in the report (see pages 14-16).                            Commercial practices                                      21       Solid waste                                              48
Rommelaere | Céline Rycerski | Didier Salmon | Koen Schaillée | Brecht Snoecks | Yannick                                                                                                                                                                                                                                                                                                           Protection of biodiversity                               49
                                                                                                                                                                                                                                                n For each subject, the issues must be explained (“why” this topic is
Soarès | Nicole Stassen | Alexis Stoffels | Bart Swings | Pierre Theunissen | Pieter Theuwis
| Jean-François Tock | Morgane Tock | Gauthier Urbain | Oriane d’Ursel | Frederik Vael |                                                                                                                                                          included), as well as the processes implemented within the company in
Nico Vandamme | Mariëlle Vande Lanotte | Pieterjan Van Den Bosch | Jan Van der Steen |                                                                                                                                                            order to manage this topic satisfactorily. Furthermore, the key indicators
Filip Van Hecke | Philip Van Poppel | Kelly Van Reeth | Claire Varret | Petra Vavedin | Jeroen                                                                                                                                                    for tracking the evolution of the results, ideally over three years, must                                                                     Human resources
Verbeeck | Kathleen Verdonck | Patrick Verhasselt | Tom Verheyen | Aude de Villenfagne |                                                                                                                                                          be identified.                                                                Service quality                                           22
Olga De Vleeschouwer | Roel Vloebergs | Valérie Wampach | Malou Wezemael | Damien                                                                                                                                                                                                                                               Vulnerable customers                                      23    Employment: key indicators                                 50
                                                                                                                                                                                                                                                n Whenever possible and relevant, the company must benchmark itself to
Wojtaszczyk | Marine Zimmermann                                                                                                                                                                                                                                                                                                 Efficient energy use                                   24-29    Internal mobility                                          50
                                                                                                                                                                                                                                                  others in the sector (see pages 22 and 55).
                                                                                                                                                                                                                                                                                                                                    for residential cutomers                           24-25    Development of skills                                      51
Photo Credits: Frederik Vael p. 1 | Arnaud Ghys p. 6 (ATS) | Arnaud Fraikin p. 6, 41                                                                                                                                                            Compliance with the GRI4 standard has had some noticeable impact,                   for businesses                                     26-27    Employee health and safety                                 52
(Andenne) | Olivier Pirard p. 7, 19 | Olivier Anbergen, I love light sprl, p. 8, 11, 31, 35, 39,                                                                                                                                                detailed on page 16, – in particular in the addition of two new topics. But         for sustainable cities                             28-29       Quality of life and well-being at work                  53
41 | Louis David, p. 20 | EDF Luminus, p. 26, 27, 28, , 32, 55, 59 | ÉS Services Énergétiques                                                                                                                                                   we were able to retain almost all of the indicators published on previous       Supply continuity                                      30-32    Diversity                                                  54
S.A., p. 28 | MF Plissart, p. 28 | Tondelier, p. 29 | Elie Dechany p. 32 (Seraing) | Michael                                                                                                                                                    years.                                                                          Energy prices                                             33    Sport and solidarity                                       55
Dasnois p. 48 | Beeodiversity p. 49 | Faune et Biotopes p. 49                                        The French and Dutch versions of the Sustainable Development report were printed using vegetable based inks on 100%
                                                                                                     recycled paper. This paper was awarded a number of environmental certificates: ISO 90001, ISO14001, NAPM and the EU
                                                                                                                                                                                                                                                The address is still available for any comments, questions
                                                                                                     ecological label. The CO2 emitted during the printing of this report was offset via the purchase of emission certificates within the       or improvement suggestions.
Cover: A “zen” moment atop EDF Luminus’ 100th wind turbine, in Kluizendok, Ghent.                                                                                                                                                                                                                                                                                                               GRI4 References Index                                    56-58
                                                                                                     framework of the forest protection project in the “Kasigau Wildlife Corridor” (in Kenya). The project was set up to protect the existing   Happy reading!
                                                                                                                                                                                                                                                                                                                                                                                                Benchmarking                                                59
                                                                                                     dry forest and savannah over an area of almost 170,000 hectares. Each year, this project offsets the equivalent of 1,000,000 tonnes
                                                                                                     of CO2 and provides work for more than 200 local inhabitants, giving them the opportunity to build themselves a sustainable future.                                                            Pascale-Marie Barriquand
                                                                                                                                                                                                                                                                 Senior Advisor, Corporate Social Responsibility, EDF Luminus
                                                                                                                                                                                                                                                 *Global Reporting Initiative – fourth version
                                                                                                                                                                                                                                                **developed with the support of Business & Society
Sustainable Development at EDF Luminus - GRI4 Report
4          EDF Luminus
           Sustainable development report 2015
                                                                                                                                                                                                                                                                                                             EDF Luminus
                                                                                                                                                                                                                                                                                      Sustainable development report 2015                  5

The leader in onshore wind energy                                                                                             Nearly 100 000 additional customers
                                                                                                                                                                                                                                                                                                           1,176 294
The wind energy park almost doubled                                                                                                                                                                      1.8 million customers                                 Points of delivery                                             1,734,190

On 31 December 2014, the installed capacity of EDF Luminus’ wind park                                                                                                                                    The number of access points provided by
reached 254 MW, with a total of 144 wind turbines, equalling 16.2%                                                            Stable revenues, higher operating profits                                  EDF Luminus grew by 4.8% for electricity and by       2013
of the wind energy capacity of Belgium (onshore).                                                                                                                                                        6.9% for gas.                                                                                                        1,697,368
                                                                                                                              In 2015, the turnover for EDF Luminus was 3.22 billion euro.
The renewable share of the installed generation base reached 16.4%.                                                                                                                                      The company trades on the Belgian market under
The CO2-free share amounted to 37.8%.
                                                                                                                              Operating profit was 38.3 million euro                                     the “Luminus” brand. It supplies electricity and                               581,214
                                                                                                                                                                                                         gas to more than 1.8 million private and business                                                 1,162,513
In 2015, EDF Luminus power plants generated 4141 GWh, of which                                                                Net loss from depreciation of thermal assets
                                                                                                                                                                                                                                                                                                                               1 743 727
15.4% was renewable energy. Wind energy on its own accounted                                                                                                                                             customers. This amounts to 25 TWh sold in 2015
                                                                                                                              The net result is negative: - 83 million euro, due to a 117-million-euro
for 10.0% of the total production. The share of electricity generated                                                                                                                                    and a market share of 20% in electricity and
                                                                                                                              depreciation in the value of thermal assets. Excluding corporate taxes,                                                                                   621 ,495
                                                                                                                                                                                                         18% in gas, on the distribution grid.                 2015
without producing CO2 amounted to 53.6%.                                                                                                                                                                                                                                                                   1,218,309
                                                                                                                              the total amount of taxes and contributions paid by EDF Luminus was
An energy mix that supports supply                                                                                            31.3 million euro.

security                                                                                                                      BEGAAP Standard.                                                                                                                 Source: EDF Luminus.      n Gas      n Electricity   n Total

With an installed capacity of 1,954 MW in Flanders and Wallonia at
the end of 2015, EDF Luminus accounts for approximately 10% of the
electricity generation capacity available on the Belgian market.
The EDF Luminus park includes several natural gas-fuelled thermal plants,                                                     41% of women employees, an unusual rate in the energy sector                                                              Direct and indirect jobs
both combined cycle and open cycle. In 2015, these provided 46.4% of
the electricity produced by EDF Luminus.                                                RENEWABLE ENERGY
EDF Luminus also owns 10.2% of four Belgian nuclear power plants:                                                                                                                                                                                                                                   954

Tihange 2 and 3 and Doel 3 and 4. This qualifies EDF Luminus as a                           Wind farm
                                                                                                                                                                                                                                                                                                          n Direct jobs
nuclear “producer”, without being an operator, as the only company                          Hydroelectric power station                                                                                                                                                                                   n Indirect jobs generated
authorised by Belgian law to operate these installations is Electrabel SA.                                                                                                                                                                                   2 297                                          by EDF Luminus purchases
                                                                                                                                                                                                                                                                                                            in Belgium
                                                                                        FOSSIL OR NUCLEAR ENERGY
                                                                                                                                                     59%                                  41%
                                                                                            Thermal power stations
This map of EDF Luminus assets does not feature the drawing rights on the Chooz B                                             Source: EDF Luminus.
power plant (100MW).                                                                        Cogeneration                                                                                                                                                                                         Source: Local Footprint econometric model.
The Seraing power plant is no longer available for the market since it was selected
as strategic reserve (from November 1st through March 31st, over 3 years, starting
                                                                                                                              EDF Luminus S.A. has 954 employees, 41% of whom are women.
                                                                                            10.2% holdings in Tihange 2 & 3
with the winter of 2014). The Angleur 3 and Izegem power plants were no longer              and Doel 3 & 4                    Nine different nationalities are represented.                                                                             The number of jobs generated by EDF Luminus S.A. purchases,
available as of November 1st, 2015, since they were part of the strategic reserve for
the winter of 2015.                                                                                                                                                                                                                                     including the purchase of energy, reached 3251 in 2015.
Sustainable Development at EDF Luminus - GRI4 Report
6      EDF Luminus
       Sustainable development report 2015
                                                                                                                                                                                                                                                                                                                                                                                                                EDF Luminus
                                                                                                                                                                                                                                                                                                                                                                                         Sustainable development report 2015   7

Responsible key events that make a real difference

                     CSR performance:                                                                      Completion of the Andenne hydroelectric                                                                             United Nations Sustainable Development Goals: four priority topics
                     “gold” rating from Ecovadis                                                           plant renovation                                                                                                    EDF Luminus was one of the first members of The Shift to publish its commitments regarding the 17 United Nations Sustainable Development Goals
                                                                                                                                                                                                                               (SDG), published in September 2015.
At the start of 2015 I Ecovadis awarded            Since this evaluation, EDF Luminus has published,       December 2015 I At the end of a 17-month project of works, two turbines at the Andenne
EDF Luminus a “gold” rating for its performance    in particular:                                          plant were replaced by engines with double settings. This change enables the river flow to be                       Beyond obtaining an advanced status for the Global Compact (see page         Number 1 in onshore wind energy
in corporate social responsibility. The overall    n The number of hours spent on safety training          managed closer to natural conditions. The plant renovation represented a total investment of                        19), these commitments cover four objectives:                                From being the first builder of wind turbines in 2014, in 2015
score of EDF Luminus was 62/100, much higher                                                               9 million euro.
                                                   n The list of sites involved in the inventory/actions                                                                                                                                   The goal of EDF Luminus remains zero accidents. In view of       EDF Luminus became the leading producer of onshore wind electricity
than the average score (41.5/100) for the 20,000
                                                     for protecting biodiversity                                                                                                                                                           the excellent results achieved at the end of 2015 (see below     in Belgium. In one year, its total wind energy capacity rose from 180
companies evaluated each year by Ecovadis.
                                                   n An inventory of soil studies carried out around                                                                                                                                       and page 52), this ambition, says the Health, Safety and         MW to 254 MW, an increase of 41%. Sixteen wind turbines were
The Ecovadis evaluation included a series of                                                                                                                                                                                               Environment director, “is neither a dream nor a target: it's a   built and another 13 acquired.
                                                     the thermal sites.
recommendations for identifying priority actions                                                                                                                                                                                           choice".                                                         Nearly 180 million euro were invested in wind energy over two years.
to further improve this performance.
                                                                                                                                                                                                                                           From 2015 to 2018, EDF Luminus intends to invest 600
                                                                                                                                                                                                            READ MORE ONLINE               million euro, primarily in renewable energy and in energy        Not a single accident resulting in work stoppage for EDF
ATS, a major acquisition in 2015:                                                                                                                                                                                                          efficiency services. The development of the (onshore) wind
                                                                                                                                                                                                                                           park remains a priority (see opposite and page 40).
                                                                                                                                                                                                                                                                                                            Luminus S.A.

600 people working in energy efficiency services                                                                                                                                                        Delivery of the new
                                                                                                                                                                                                         turbine housings
                                                                                                                                                                                                                                                                                                            The goal pursued for several years was achieved in 2015: no accident
                                                                                                                                                                                                                                                                                                            resulting in lost time was reported amongst EDF Luminus employees.
                                                   May 2015 I EDF Luminus and ATS finalised                                                                                                                                                                                                                 A systematic analysis of accidents and near-accidents, investments in
                                                                                                                                                                                                                                           EDF Luminus has already signed several partnerships with
                                                   their agreement, under which EDF Luminus                                                                                                                                                                                                                 training, detailed reporting, a bonus for most employees including
                                                                                                                                                                                                                                           cities working to reduce their ecological footprint (see pages
                                                   acquired a majority stake in ATS’ capital. Based                                                                                                                                                                                                         a Safety criterion: this result reflects a deep improvement in safety
                                                                                                                                                                                                                                           28-29). The services proposed involve energy efficiency,
                                                   in Flanders, ATS employs 600 people and has                                                                                                                                                                                                              practices, recognised by OHSAS 18001 certification in June 2013.
                                                                                                                                                                                                                                           electric mobility, improvement of public lighting, etc.
                                                   a turnover of more than 100 million euro. The
                                                                                                                                                                                                           Video of the
                                                   goal of this acquisition is to make EDF Luminus                                                                                                      Andenne renovation
                                                   a major player in energy efficiency services,                                                                                                                                           EDF Luminus has signed The Shift commitment letter
                                                   capable of proposing an entire range of technical                                                                                                                                       promoting climate action – and continues to take action as a
                                                   energy efficiency solutions to industrial and                                                                                                                                           company to measure and reduce its own carbon footprint
                                                   tertiary customers, as well as the public sectors.                                                                                                                                      (see pages 39 to 46).
                                                                                                                                                                                                                                                                                                                                      Erecting a wind turbine requires very qualified
                                                   Signing the agreement. On the left, Grégoire            The renovation worksite at the Andenne hydroelectric plant, end September 2015. In the foreground, the pit                                                                                                                  personnel and careful attention to the safety
                                                   Dallemagne, CEO of EDF Luminus; on the right,           for the first turbine. In the middle ground, the civil engineering work being carried out on the second turbine.                                                                                                              rules. Here, a wind turbine is being built in
                                                   René Schepens, CEO of ATS.                              In the background, the third turbine, which was not replaced, can be seen.                                                                                                                                                                    the Tessenderlo wind farm.
Sustainable Development at EDF Luminus - GRI4 Report
8                   EDF Luminus
                                     Sustainable development report 2015
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        EDF Luminus
                                                                                                                                                                                                                                                                                                                                                                                                                                                 Sustainable development report 2015      9

                 Innovation and adaptation:                                                                                                                                                                                                                                          Changes in the Board of Directors
                 the keys to a sustainable future
                                                           Three questions for the Chairman of the Board of Directors                                                                                                                                                                At the end of December 2015, following a new agreement signed      13 Board meetings in 2015
                                                                                                                                                                                                                                                                                     by the shareholders, the Board of Directors was made up of 13      The Board of Directors defines the policy and general strategy of the        Four Belgian shareholders hold 31.4% of the capital
                                                           How would you sum up 2015?                                                                  the impact of the lower electricity prices - on the contrary,   Here, the acquisition of the company ATS in 2015 represents
                                                                                                                                                                                                                                                                                     directors:                                                         company and oversees the operational management. It delegates
                                                           EDF Luminus is rapidly transforming to become the number                                    because their bills include the public service obligations,     a decisive step in the transformation of EDF Luminus.
                                                                                                                                                                                                                                                                                     n 6 proposed by the Belgian shareholders;                          the day-to-day management to the Executive Committee. It met
                                                           1 energy partner for its customers. We have invested                                        transportation and distribution costs, and taxes, which are                                                                                                                                                                                                               Shareholders (%)                                        26,4
                                                                                                                                                                                                                       This strategic plan enjoys the support of all of the          n 7 proposed by the EDF Group.                                     13 times in 2015.
                                                           strongly in the development of renewable energy sources                                     increasing. This contributes to a very high “churn” rate
                                                                                                                                                                                                                       shareholders. A new cooperation agreement was signed                                                                             The exceptionally high number of meetings of the Board of
                                                           and in the offer of innovative energy efficiency services.                                  (change of supplier) in Belgium – one of the highest in                                                                       It is chaired by Paul De fauw.
                                                                                                                                                                                                                       in October 2015 between the French and Belgian                                                                                   Directors in 2015 was partly due to the preparation for the initial                        68,63
                                                           Our operational results are rising, but the deterioration of                                Europe. This also impacts the margins of EDF Luminus,                                                                                                                                                                                                                       Publilec
                                                                                                                                                                                                                                                  shareholders.                                                                                         public offering (which was halted by the Board on October 26,                                                                           4,7
                                                           market conditions caused us to register an important, and                                   and of all suppliers, who bear                                                                                                                                                                                                                                              Socofe                                                       0,2
                                                                                                                                                                                                                                                    The local anchoring of EDF                                                                          2015), as well as the accelerated development in onshore wind              Ethias
                                                                                                                                                       the costs of non-payment on                                                                                                   Composition of the Board of Directors on 31 December 2015:                                                                                                                                                 0,1
                                                           exceptional, reduction in the value of our thermal plants.
                                                                                                                                                       almost the entire invoice.
                                                                                                                                                                                          “178.6 million euros: this is                             Luminus and the expertise                                                                           farms and energy services.                                                 Nethys
                           Paul De fauw
                                                           For several years, the European energy sector has faced
                                                           an unprecedented crisis, and EDF Luminus has not been                                       In the mean time, energy
                                                                                                                                                                                          the total amount invested                                 of the EDF Group are major
                                                                                                                                                                                                                                                                                     Directors representing the Belgian shareholders
                                                                                                                                                                                                                                                                                                                                                        12 meetings of specialised committees
                                                                                                                                                                                                                                                                                                                                                                                                                                   EDF Belgium
                                                                                                                                                                                                                                                                                     n	 Defada bvba, represented by Paul De fauw
                                                           immune, even if the transformation programme launched                                       represents an increasingly         by EDF Luminus in 2015”                                   strengths, and a source of
                                                                                                                                                                                                                                                                                     n	 Dominique Drion
                                                                                                                                                                                                                                                                                                                                                        To exercise its statutory tasks, the Board of Directors has three
                                                                                                                                                       smaller part of the total                                                                    motivation for the company.                                                                         specialized committees, whose members are directors selected
                                                           in 2011 has softened the impact. The prices of electricity                                                                                                                                                                n	 André Gilles
                                                                                                                                                                                                                                                                                                                                                        by the Board. Each committee meets at least twice a year and             Source: EDF Luminus.
                                                           on the Belgian wholesale markets fell considerably these                                    invoice (barely 25 to 33% for                                                                                                 n	Ome sprl, represented by Jacques Vandebosch
                                                                                                                                                       an individual customer, and 40 to 50% for an industrial         What does the future hold for EDF Luminus?                                                                                       whenever the interests of the company so require.
                                                           past years, to about 40 euro/MWh. In the first quarter of                                                                                                                                                                 n	 Tom Balthazar                                                                                                                           Renewed partnership agreement with shareholders
                                                           2016, this price dropped below the 30 euro/MWh mark,                                        customer).                                                                                                                        Stéphane Moreau                                                Those committees are the following:
                                                                                                                                                                                                                       Our current development will continue, within the             n	
                                                                                                                                                                                                                                                                                                                                                                                                                                 On 26 October 2015, the shareholders of EDF Luminus - Publilec,
                                                           significantly impacting the profitability of our thermal                                    Within this difficult context, the increased market share of    framework of the strategic plan, in 2016 and beyond. The                                                                         n	The Strategic Committee evaluates the company’s strategic
                                                                                                                                                                                                                                                                                     Directors representing EDF                                                                                                                  Socofe, Ethias and Nethys and the EDF Group - signed an amendment
                                                           plants and net results. Nonetheless, these plants remain                                    EDF Luminus is extremely satisfying, especially as operating    goal is to continue to invest in energy efficiency services                                                                         plan (e.g. investment or acquisition projects) and gives advice
The wholesale price across                                                                                                                                                                                                                                                             Stephen Hargreaves, Corporate Strategy Director
                                                                                                                                                                                                                                                                                     n	                                                                                                                                         to the shareholders’ agreement, extending this agreement; it
one year on the Belgian                                    essential for compensating the intermittent nature of                                       income is also growing – a performance on which we can          and low carbon energy sources. This is how EDF Luminus                                                                              on key orientations. It met 5 times in 2015.
                                                                                                                                                                                                                                                                                       Magali Viandier, Senior Vice President, Accounting,
                                                                                                                                                                                                                                                                                     n	                                                                                                                                         involves the following reorganisation of the shareholder structure:
market, from 1 April 2015                                  renewable energy sources and we are calling for the                                         congratulate ourselves.                                         will achieve its ambition to become the number one
                                                                                                                                                                                                                                                                                        Tax & Group Reporting                                           n	The Audit and Risks Committee oversees the reliability                n Four Belgian shareholders remain: Publilec (26.4%), Socofe
to 31 March 2016.                                          market to evolve towards remuneration for the installed                                     How would you describe the Board commitment                     energy partner for its customers.
                                                                                                                                                                                                                                                                                       François Driesen, General Counsel, Head of internal Risk
                                                                                                                                                                                                                                                                                     n	                                                                   of financial information provided to shareholders and                    (4.7%), Ethias (0.2%) and Nethys (0.1%) will, via the
                                                                                              capacity    of     the                                   in terms of sustainable development?
                                                                                                                                                                                                                                                                                        & Control - International Division                                 gives recommendations on the accounting policy, accounts                 shareholders’ agreement, benefit from a liquidity mechanism
  45                                                                                                                                                   Sustainable development is at the heart of the strategic                                                                        Antoine Cahuzac, Group Senior Executive Vice President
                                                                                                                                                                                                                                                                                     n	                                                                   assessment, budget management and the quality of internal                that will enable them to exit the capital of EDF Luminus as of
                                                                                              of the plants, so
                                                                                                                                                       plan of EDF Luminus. In 2015, we invested a record                                                                               Renewable Energies                                                 control. It also gives recommendations on the policy to adopt            the end of 2018.
  40                                                                                          that the country’s
                                                                                                                                                       amount of 180 million euro, primarily in renewable                                                                              Nicole Verdier Naves, Senior Vice President, Senior Executive,
                                                                                                                                                                                                                                                                                     n	                                                                   with regard to major financial or operational risks. It met 4 times
                                                                                              supply security can                                                                                                                                                                                                                                                                                                                n EDF Group acquires the 6.33% stake of Publilum and VEH in
                                                                                                                                                       energy sources and energy efficiency services. This                                                                              Managers Training and International Mobility                       in 2015.
                                                                                              be guaranteed at a                                                                                                                                                                                                                                                                                                                    EDF Luminus, increasing EDF Belgium’s stake to 68.63%.
  30                                                                                                                                                   enabled EDF Luminus to become the leader in onshore                                                                             Simone Rossi, Group Senior Executive
                                                                                              reasonable cost.                                                                                                                                                                                                                                          n	The Nomination and Remuneration Committee examines
                                                                                                                                                       wind farms in Belgium, with an installed capacity of 254                                                                         Vice President International Division                                                                                                    This evolution of the EDF Luminus shareholder structure allows
  25                                                                                                                                                                                                                                                                                                                                                       the company’s remuneration policy and monitors, in particular,
                                                                                                                                At the same time,      MW. Investing in energy services is another way to help                                                                         Laurent Catenos, Vice President, Governance,
                                                                                                                                                                                                                                                                                     n	                                                                                                                                         the company to keep its local anchoring, thanks to a modification
                                                                                                                                                                                                                                                                                                                                                           the appointment, performance and remuneration of the
                                                                                                                                d o w n s t re a m ,   customers improve energy efficiency, which enables them                                                                          Public Affairs & Coordination - Europe Division                                                                                          of the agreement between EDF and its Belgian joint shareholders.
                                                                                                                                                                                                                                                                                                                                                           members of the Executive Committee. It met 3 times in 2015.
       1/04/15   1/05/15   1/06/15    1/07/15   1/08/15   1/09/15   1/10/15   1/11/15   1/12/15   1/01/16   1/02/16   1/03/16
                                                                                                                                customers do not see   to reduce both their ecological footprint and their invoice.
Source: ICE Endex.
Sustainable Development at EDF Luminus - GRI4 Report
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         Sustainable development report 2015
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                                                                                                                                                                                                                                                                                                                                                              Sustainable development report 2015              11

Power to Progress
                             The word of the Chief Executive Officer

                             As a responsible company, we strive       Innovative energy efficiency solutions for companies                   used to contribute to network balance and were able to partially       Continue the transformation with our subsidiaries
                                                                                                                                                                                                                                                                                          The Executive Committee of EDF Luminus: a united team
                             to reduce the ecological footprint                                                                               compensate for the unavailability of several nuclear power
                                                                       We offer our customers solutions to reduce not only their energy                                                                              In 2016, EDF Luminus will continue to pursue its transformation to
                             of our activities, and to help our                                                                               plants that are now back up and running. The consequence of                                                                                                                                                The Executive Committee of EDF Luminus
                                                                       consumption and their ecological footprint, but also their invoice.                                                                           becoming the number one energy partner, offering progress and
                             customers to reduce their own.                                                                                   this depreciation is a negative net result. But I do not want this                                                                                                                                         on 1 April 2016:
                                                                       In this way, we are helping our industrial customers to ensure                                                                                comfort to all its customers. We are proud to be able to rely on
                                                                                                                                              decision to overshadow our improvements in operational results.                                                                                                                                            From left to right, third row:
                             In 2015, EDF Luminus invested a           their competitiveness, and our residential customers to retain their                                                                          a high-functioning team and a strong balance sheet, in order to
                                                                                                                                                                                                                                                                                                                                                         Peter Billiau, Chief Information Officer
                             record 180 million euro, principally      purchasing power.                                                      A growing market share                                                 continue investing to ensure our future in an energy environment                                                                    Jürgen Dennersmann, Corporate Director, Optimisation & B2B
      Grégoire Dallemagne    in renewable energy sources and                                                                                                                                                         that is undergoing tremendous change.                                                                                               Grégoire Dallemagne, Chief Executive Officer
                                                                       In May 2015, we acquired a majority share in the company               The increased market share of Luminus in the residential sector
                             energy services. This represents a                                                                                                                                                                                                                                                                                          Frank Schoonacker, Director Corporate Affairs
                                                                       ATS. From now on, EDF Luminus and ATS will work together to            shows how our offers increasingly meet the expectations of our
                             remarkable financial effort, but also                                                                                                                                                                                                                                                                                       Second row:
                                                                       optimise lighting and heating/air conditioning systems, to reduce      customers. Our service quality has been recognised with the
the success of an entire team, benefitting the environment and                                                                                                                                                                                                                                                                                           Henri Buenen, Chief Commercial Officer
                                                                       the consumption of industrial processes, install safe high-tension     5-Star Label for three years. We have invested in the digitalisation
the wellbeing of our fellow citizens.                                                                                                                                                                                                                                                                                                                    Katleen Daems, Corporate Director, Human Resources
                                                                       cabinets, etc.                                                         of our offer, which enables us to handle a third of our customer
                                                                                                                                                                                                                                                                                                                                                         Agnès Butterlin, Chief Financial Officer
Our teams worked very hard to make us the leader in onshore                                                                                   contacts online.
                                                                       For residential customers, we rely on the network of our partner                                                                                                                                                                                                                  Véronique Vansteelandt, General Counsel
wind energy, with 254MW installed*, and we can rely on a well-
                                                                       RAMI, and our subsidiaries Dauvister and Leenen, to offer high                                                                                                                                                                                                                    First row:
filled project portfolio to continue our growth. We have also                                                                                 Improvements in operating income, accident rates and
                                                                       performance heating systems. In September 2015, we launched                                                                                                                                                                                                                       Frederik Snoeck, Corporate Director Production
continued to invest in our hydroelectric plants, and continue to                                                                              motivation
                                                                       our “boiler installation” offer, which is already a success. In one                                                                                                                                                                                                               Anne Grandjean, Communication Director
help our customers develop their renewable energy production:
                                                                       year, our energy services sales have increased 40%.                    All of these evolutions have contributed to the growth of our                                                                                                                                              Pierre de Firmas, Chief Strategy & Business Development Officer
the wind farms in Tessenderlo, Beringen and Oevel were built in
                                                                                                                                              operating income. This is a result for which I want to thank every
partnership* with other companies. And our Dauvister subsidiary        A leader in flexibility, for network balance and supply                employee, whose dynamism and engagement for change again                                                                                                      Staff           Turnover                  Activity
has built the largest solar installations in Wallonia, such as at AB   security                                                               grew in 2015. In September 2015, the annual survey showed an
InBev in Jupille.                                                                                                                                                                                                       The subsidiaries of EDF Luminus help the
                                                                       In the face of the challenges of network balance and supply            engagement rate of 79%, five points higher than in 2014.                                                                                                      600 employees   More than 100 million �   Energy services for companies
                                                                                                                                                                                                                        company to make progress upstream and
                                                                       security, we have several strengths.                                   In addition to this score, well above the average for Belgian             downstream along the value chain, to better
                                                                       We compensate our customers for the flexibility, upwards or            companies, 2015 was also the year that saw us achieve, together,          meet the expectations of its customers.                                             87 employees    8 million euro            Green heating systems
                                                                       downwards, of their electricity consumption or production. This        a goal we had pursued for several years: for the first time, no
                                                                                                                                                                                                                        At the end of 2015, the EDF Luminus Group had                     EDF EN Services
                                                                       also enables them to contribute to the country’s supply security.      accidents resulting in a work stoppage were reported. This result is                                                                                          5 employees     0.52 million euro         Wind farm maintenance
                                                                                                                                                                                                                        1,500 employees, including 700 in its subsidiaries.                     Belgium
                                                                                                                                              particularly commendable for the production staff, who reached,
                                                                       Our own production park is another strength, even if we had to                                                                                   More than half of the Group’s employees work in
                                                                                                                                              on 31 December 2015, 532 accident-free days. We will use this
                                                                       reduce the book value of our thermal power plants to zero at the                                                                                 the development of renewable energy sources or                                      11 employees    Around 1.7 million euro   Installation of high performance heating systems
 *The equivalent of the annual consumption                                                                                                    strength to help us improve the results of our subsidiaries in the
                                                                       end of 2015, in view of the evolution of the market prices and the                                                                               energy services.
  of more than 140,000 families                                                                                                               area of health and safety.
**in industrial zones                                                  uncertainty over their future. Last year, these plants were often                                                                                                                                                                    12 employees    2.3 million euro          Planning of 50 000 maintenance interventions per year
Sustainable Development at EDF Luminus - GRI4 Report
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         Sustainable development report 2015
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                                                                                                                                                                                                                                                                                                                                                                                                                                                 Sustainable development report 2015                     13
A value chain under severe constraints                                                                                                                                                                                                               activities          No influence
                                                                                                                                                                                                                                                                           Educational system
                                                                                                                                                                                                                                                                                                                               Little influence
                                                                                                                                                                                                                                                                                                                                         Employee diversity
                                                                                                                                                                                                                                                                                                                                                                                                             Direct control
                                                                                                                                                                                                                                                                                                                                                                                                                Safety and well being at work
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Employee health

                                                                                                                                                                                                                                                                           Labour regulations                                                                                                        Employee skills and career management                                    Employee motivation
                                                                                                                                                                                                                                                                                                                                                              du costs
                                                                                                                                                                                                                                                                                                                                                                 travail                                                                                                        and performance
                                                                                                                                                                                                                                                                     Gas extraction, uranium mining                                                                                                        Hiring & compensation policy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Job stability
                                                                                                                                                                                                                                                                   Oil, gas, coal, uranium & CO2 prices                                                                                                  Gas and electricity sourcing policy

Since it first published a Sustainable Development Report in 2012, EDF Luminus has identified the activities under its direct control and those that come within its                                                                                                                                                    Price of purchased materials and services:
                                                                                                                                                                                                                                                                   Raw materials for generation units                                                                                                        Responsible procurement                                        Global cost of purchases
sphere of influence, as recommended by ISO 26000. This exercise demonstrates that many external factors are outside the control of the company, both upstream                                                                                                                                                                 computers, paper, offices, etc.
(wholesale electricity and gas prices, the price of CO2) and downstream (external costs to be included in the invoice). For several years, the external constraints on                                                                                                                       European, federal, regional and local market regulation
                                                                                                                                                                                                                                                                                                                                                                                                      Technical improvements when running
                                                                                                                                                                                                                                                                                                                                                                                                           or maintaining power plants
producers as well as on suppliers of gas and electricity have been continuously increasing.
                                                                                                                                                                                                                                                                                                                                                                                                 Energy mix optimisation by building, upgrading,
                                                                                                                                                                                                                                                                                                                            Subsidies for some energy sources                                                                                                           Safety and comfort of residents
                                                                                                                                                                                                                                                                                                                                                                                                        or decommissioning power plants
Increased risks upstream                                                        On the other hand, excessive photovoltaic or wind energy                          n The aggregate loss due to non-payment for the five largest
The strong development of renewable energy, in which EDF Luminus                production can result in a localised imbalance that can provoke an                  suppliers (Electrabel, EDF Luminus, ENI, Essent and Eneco) was                                       Technical improvements                                  Environment regulation                                                           Permit requests                                         Internal ecological footprint
                                                                                increase in frequency, and thus the possible shutdown of certain                    74 million euro in 2014.                                                                                 in power plants
is playing a role, requires, in parallel, flexible and reliable thermal
                                                                                                                                                                                                                                                                                                                             Obtaining and renewing permits                                        Safety and efficiency levels of power plants
production capacity that can compensate for intermittency and                   thermal plants, or even a black-out.
                                                                                                                                                                  Extending the range of services beyond supply                                                                Running of
provide back-up in the event of a total lack of wind or sun. The                Increasing external costs and regulatory constraints                                                                                                                                  Belgian nuclear power plants                                                                                        Power plants operating costs
                                                                                                                                                                  For several years, EDF Luminus has offered its customers energy
installed base of EDF Luminus, the second Belgian producer, has                                                                                                                                                                                                                                                                                                                                                                                                              Total generation costs
                                                                                Downstream of the value chain, external constraints are increasing                services that enable them to measure, manage, reduce or                                                                                                                                                                                      Investments amounts
these capacities.                                                                                                                                                                                                                                                  Energy transport and distribution
                                                                                with regularity. A study carried out by Accenture for the FEBEG                   adjust their consumption based on their needs or the market
However, the wholesale prices, impacted by the low price of foreign             (Fédération Belge des entreprises Electriques et Gazière/ Federatie               opportunities. The services offered (see pages 24 to 32) contribute                                                                                                                                                                   Customers’ consumption forecasts
coal and lignite, as well as the excess supply during sunny and                                                                                                                                                                                                                                                                                                                                                                                                   Real-time balance between generation
                                                                                van de Belgische Elektriciteits- en Gas Bedrijven) showed that:                   to the reduction of a customer’s carbon footprint, a reduction of                                          Meteo & climate                           Reliability and flexibility of production units
                                                                                                                                                                                                                                                                                                                                                                                                   Management of the supply/demand balance                        and consumption at a reasonable cost
windy periods, no longer cover the direct, fixed costs of the natural                                                                                             their consumption, and thus their invoices, or an increase in the                                                                                                                                                                   for EDF Luminus customer portfolio
                                                                                n Based on the information available in September 2015, electricity                                                                                                                                                                     Heating, lighting and other energy needs                                                                                                                 Energy savings
gas-fuelled plants. Fundamentally, the low price for coal and of CO2                                                                                              security of their electrical installations. The value chain below must                                    Real consumption
                                                                                  invoices will increase, excluding energy consumption, by 15%                                                                                                                                                                                                                                                        Flexibility and energy efficiency offers
tends to disadvantage the EDF Luminus gas turbines, to the profit                                                                                                 thus evolve, in conjunction with the integration of subsidiaries                                       of individual customers
                                                                                  for customers in Wallonia by 2017, while customers in Flanders                                                                                                                                                                   Customers behaviour with regard to energy savings                                                                                                      Reduction of the customers
of the coal-fired power plants in the Netherlands and Germany.                                                                                                    within the EDF Luminus group.                                                                                                                                                                                                                                                                               carbon footprint
                                                                                  will see invoices increase* by 37%.                                                                                                                                                                                                                                                                                          Advice to save energy
Coverage of the costs for the Belgian plants, by providing ancillary                                                                                                                                                                                              Distributors’ visits to customers’ sites                     Installation of smart meters
                                                                                n The number of changes in the regulatory framework grew from                                                                                                                                                                                                                                                                  Other energy services                                    Safety of customers’ installations
services or through the mechanisms of the strategic reserve, is
                                                                                  12 in 2012 to 18 in 2014, in ever-shorter time periods, resulting                                                                                                                                                                              Reliability of meter data
uncertain, as it is subject to calls for tender by the grid operator,
                                                                                  in additional costs at the charge of the customers.                                                                                                                                                                                                                                                                Margin level on energy & services offers                                  Energy selling price
based on evolving regulatory provisions. The future of natural gas                                                                                                                                                                                                    Transport & distribution costs
powered units is not guaranteed, which in turn affects the security             n The non-recoverable part of the energy invoice in the event
                                                                                                                                                                                                                                                                                                                   Price indexations                                                                       Offers regarding energy price
of supply and can contribute to greater price volatility on the                   of non-payment rose in 2015 to 50% in the Brussels Capital                                                                                                                         Surcharges and taxes included
                                                                                                                                                                                             The following diagram presents the EDF Luminus                                  in energy bill
wholesale markets.                                                                region, to 58% in Wallonia and to 65% in Flanders.                                                                                                                                                                                      Total amount of customer energy bill                                      Reliable and efficient information systems                                    Accurate bills
                                                                                                                                                                                                 value chain, as a producer of electricity on the
                                                                                                                                                                                            one hand, and as a supplier of energy and energy
                                                                                                                                                                                                                           services on the other.                                                                                                                                                                     Invoicing                                           Customers satisfaction level
                                                                                                                                                                                            Certain elements of the chain are under the direct
                                                                                                                                                                                                control of the company. EDF Luminus can thus
                                                                                                                                                                                             describe its practice and results in those domains.                                                                                                                                                               Managing complaints                                              Unpaid amounts
*Certain portions of the invoice have risen strongly: since summer 2015, the distribution costs have impacted the corporate taxes paid by the distribution grid                             Other elements impact activity, while EDF Luminus
                                                                                                                                                                                              is not always able to have a noticeable influence
 managers; these were again readjusted at the end of the year; the VAT was set at 21% starting 1 September 2015. This situation has deepened with the
 measures applied in Flanders starting 1 January 2016 (elimination of free kilowatt hours) and 1 March 2016 (Flemish energy fund).                                                                                              on these factors.    activities                                                                                                                                             Managing customers’ debts

                                                                                                                                                                                                                                                                                                                                                             Activity related to people        Activity related to ustomers       Activity related to the environment        Activity related to financial results
Sustainable Development at EDF Luminus - GRI4 Report
14       EDF Luminus
         Sustainable development report 2015
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           EDF Luminus
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Sustainable development report 2015              15

A thorough and formalised dialogue with                                                                                                                                                                                              NEW         Questionnaire distributed on the website
                                                                                                                                                                                                                                                 and social media networks
                                                                                                                                                                                                                                                                                                             Qualitative interviews
                                                                                                                                                                                                                                                                                                             Individual meetings were organised with key people who were
                                                                                                                                                                                                                                                                                                                                                                                                                                        Results obtained
                                                                                                                                                                                                                                                                                                                                                                                                                                        Regarding the 2014 Sustainable Development Report, the stake-
                                                                                                                                                                                                                                                                                                                                                                                                                                        holder consultations enabled the validation of the internal insights

                                                                                                                                                                                                                                    An online questionnaire was distributed by email to certain              identified as being important to the completion of the materiality                                                         and analyses on many points:
                                                                                                                                                                                                                                    stakeholder categories (suppliers, experts, public authorities, etc.).   matrix. This type of consultation allowed a more precise dialogue.                                                         n None of the stakeholders indicated a challenge that had been
                                                                                                                                                                                                                                    This questionnaire was also released to all stakeholders on the          Eight meetings were held with stakeholders in various categories                                                              left out
                                                                                                                                                                                                                                    Luminus website, Facebook page and Twitter. Using these social           (representatives of public entities, economic and environmental                                                            n Only one topic was deemed to be “too detailed” by some
                                                                                                                                                                                                                                    media outlets in particular enabled the collection of opinions from      experts, NGOs). The list included two representatives of the                                                                  stakeholders but “not detailed enough” by others (employment
EDF Luminus is aware of the impact of its activities on society and ensures that dialogue takes place on a very regular basis with stakeholders.                                                                                    some 20 individual customers.                                            public authorities, three experts, two members of NGOs and a                                                                  and diversity)
                                                                                                                                                                                                                                                                                                             representative of the corporate customers.                                                                                 n Topics that have been developed, but that should be highlighted
                                                                                                                                                                                                                                    In total, the responses of 88 people were usable.
Until 2014, the dialogue with stakeholders regarding the
development of EDF Luminus took various forms, more or less
                                                                        Materiality grid: methodology                                                                                                                                      STAKEHOLDERS WHO RESPONDED
                                                                                                                                                                                                                                                                                                             When organising these individual meetings, an attempt was made                                                                more, are: innovations, especially commercial; and actions pro-
                                                                                                                                                                                                                                                                                   TOTAL     NL      FR      to achieve a male/female balance, as well as linguistic diversity.                                                            moting biodiversity
formalised:                                                             The list of challenges published in the 2014 report has been              These stakeholders have been identified as such because these                                TO THE QUESTIONNAIRE
                                                                                                                                                                                                                                                                                                             These two requirements were respected: five interviews were                                                                n Challenges that have already been identified but that were not
                                                                        simplified, in order to facilitate the prioritizing of all those topics   individuals or groups are directly or indirectly concerned by the                                   Employees                      29      18      11
n participation in the advisory board of CREG                                                                                                                                                                                                                                                                conducted in Dutch and three in French, with a total of four                                                                  covered in the reports published until 2014 concern the security
                                                                        by the stakeholders. The simplified list is used in the materiality       activities or decisions of EDF Luminus. Conversely, the decisions of                          Residential customers                20      10      10
                                                                                                                                                                                                                                                                                                             women and four men.                                                                                                           of installations and commercial practices.
n quantitative measurements of customer concerns (see CSR
                                                                        grid, opposite.                                                           these people, groups and organisations can also have significant                                 Other categories                  10       4      6
  barometer on page 17)                                                                                                                                                                                                                                                                                                                                                                                                                             This approach helped in the construction of a
                                                                        Mandatory themes have not been included in the choices                    influence on the interests of EDF Luminus.2                                             Executive Committee EDF Luminus             8       4      4
n public meetings with residents, visits and “open days”
                                                                        proposed: respect for human rights, protection of personal data,          The goal of these consultations was to collect three types of                            Experts and academic community             7       3      4
                                                                                                                                                                                                                                                                                                                                                                                                                                         NEW materiality matrix, in order to publish a report that
                                                                                                                                                                                                                                                                                                                                                                                                                                                    meets the general guidelines of GR1-G4. The version
n social media exchanges                                                shareholder remuneration. These are, however included, amongst            information:                                                                                         Suppliers                      5       2      3                                                                                                                                              below integrates the responses to the online
n etc.                                                                  the topics covered in the 2015 report, especially in the chapters         n feedback on the contents of the 2012-2014 Sustainable                                         Public authorities                  4       1      3                                                                                                                                  questionnaire and those from the qualitative interviews. The
                                                                        on “Ethics and Governance” and “Financial Indicators”.                      Development Reports                                                                          Corporate customers                  3       2      1                                                                                                                                  responses posted have not been weighted by category, i.e. the
35 challenges identified in 2014                                                                                                                                                                                                                                                                                                                                                                                                        responses of a representative of the public authorities have the
                                                                                                                                                  n avenues to take to adjust the company’s social responsibility                                       NGOs                          2       1      1
In 2014, a list of challenges was established by EDF Luminus’                                                                                                                                                                                                                                                                                                                                                                           same weight as those of a residential customer.
                                                                        The following stakeholders1 were consulted using different                  policy to the expectations indicated by the stakeholders                                            TOTAL                        88      45      43
Corporate Social Responsibility Committee, approved by the              means3 adapted to the target audience:                                                                                                                                                                                                                          20,0
                                                                                                                                                  n prioritisation of the challenges identified by EDF Luminus in
Executive Committee and published on page 17 of the 2014                                                                                                                                                                            Internal consultation                                                                               19,0
                                                                        n a questionnaire distributed via intranet, for staff                       order to generate the materiality grid.                                                                                                                                             18,0           Customers                                                                                                                     Development
Sustainable Development Report. Each of the 35 challenges                                                                                                                                                                           In order to incorporate the opinions of EDF Luminus staff, the                                                                                                                                                                                   of renewable energy
                                                                        n individual interviews with two employee representatives
                                                                                                                                                                                                                                                                                                                                        17,0           Profitability
was regrouped in one of the five EDF Luminus CSR policy axes,                                                                                                                                                                       external questionnaire was also released to employees and                                           16,0                                                    Natural resources,
                                                                                                                                                                                                                                                                                                                                                       Environment                                 biodiversity
which constitute the backbone of the company’s Sustainable              n a questionnaire released on the company website and on                                                                                                    employee representatives on the company’s intranet site. Twenty-                                    15,0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Carbon footprint
                                                                                                                                                                                                                                                                                                                                        14,0           Human Resources
Development Report: Ethics, Customer Satisfaction, Profitability,         social networks, for individual and business customers                                                                                                    nine people responded (see table above).                                                                                                                                                                                Rational use of energy

                                                                                                                                                                                                                                                                                                              Weight for stakeholders
Human Resources and the Environment.                                    n e-mails and qualitative interviews for NGOs, public authorities,                                                                                          The representatives of the EDF Luminus employees did not respond                                    12,0
                                                                                                                                                                                                                                                                                                                                                                                                                  Development of
                                                                                                                                                                                                                                                                                                                                        11,0                                                                                                                                                Safety of industrial
In 2015, EDF Luminus consulted with its stakeholders in a more            experts and the academic community                                                                                                                        to the online questionnaire, or did not identify themselves as such                                                                                                           employees' skills
systematic way, in order to build its materiality grid and to publish   n emails sent to suppliers.                                                                                                                                 in the list of categories. These representatives are consulted each                                  9,0
                                                                                                                                                                                                                                                                                                                                                                                       Short and long-term
                                                                                                                                                                                                                                                                                                                                                                                                                      Vulnerable customers                              Health and safety
                                                                                                                                                                                                                                                                                                                                                         Industrial waste              balancing & optimization
a report that complies with the GRI4 international standard.                                                                                                                                                                        year regarding the annual review of the EDF Group agreement on                                       8,0                                           between supply and consumption        Continuity of supply                           of employees

                                                                                                                                                                                                                                                                                                                                         7,0                             Landscape and            Selling price
                                                                                                                                                                                                                                    social responsibility, signed by the labour unions of seven countries,                                               Security        land development         of energy                                                                              Ethics and
                                                                                                                                                  1 G4-24: Provide a list of stakeholder groups engaged by the organisation.                                                                                                             6,0            of supply                                                                                                                       governance
                                                                                                                                                  2 G4-25: Report the basis for identification and selection of stakeholders with   and applicable to EDF Luminus since 2011. The Group agreement                                                      for Belgium                                                                        Customer
                                                                                                                                                           whom to engage.                                                          comprises 22 clauses.                                                                                                                                                                                 service quality                  Commercial practices
                                                                                                                                                  3 G4-26: Report the organisation’s approach to stakeholder engagement.
                                                                                                                                                                                                                                    Within the context of the annual review, the labour unions are                                                                                               Diversity and fighting
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Most important topics, for all
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Topics to be developed according to stakeholders
                                                                                                                                                                                                                                    asked to identify priority topics or actions. For the past two years,                                1,0
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Topics that are less important, according to a majority of stakeholders
                                                                                                                                                                                                                                    no priority has been determined, and reporting is thereby carried                                    0,0
                                                                                                                                                                                                                                                                                                                                               0   1        2        3      4      5        6        7       8    9      10    11   12       13       14       15     16      17       18      19      20
                                                                                                                                                                                                                                    out on all of the items applicable to EDF Luminus.                                                                                                                       Weight for EDF Luminus
Sustainable Development at EDF Luminus - GRI4 Report
16        EDF Luminus
                     Sustainable development report 2015
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            EDF Luminus
                                                                                                                                                                                                                                                                                                                                                                                                                                                     Sustainable development report 2015        17
           Wide range of opinions
           An in-depth analysis of all of the results, including the qualitative
           interviews, shows that the various stakeholder categories can have
                                                                                           Decisions taken to draw up a GRI4 report
                                                                                           For the past three years, EDF Luminus has published a Sustainable Development Report, the contents of which are based on an internal analysis,
                                                                                           on the basis of informal consultations with stakeholders. Publishing a GRI4 report requires formalised consultation and the identification of the
                                                                                                                                                                                                                                                                                   Customers and neighbours: key audiences
           opinions that vary widely - and that are sometimes even opposite:               most material topics according to the stakeholders, which must be the subject of a” Disclosures on Management Approach” (DMA).                                                          The evolution of the expectations and the dialogue with certain key categories of stakeholders has been tracked, throughout the year 2015, in several ways.
           n Service quality is seen as very important by residential customers,
             but less so by experts and public authorities.
           n Development of renewable energy sources is a priority for all
                                                                                           The formalised approach begun in 2014 has enabled:                          15 "disclosures on management approach"
                                                                                                                                                                                                                                                                                   Customer expectations: priorities remain stable over time                                                                                           Floreffe wind farm:
                                                                                           n the identification of unsatisfied expectations on a single topic:
             categories, but less so for private customers.                                  preservation of biodiversity
                                                                                                                                                                           ETHICS          CUSTOMERS             PROFIT                PLANET             PEOPLE                   Since 2012, EDF Luminus has put in place a quantitative barometer to prioritise customers’ most important social issues. This
                                                                                                                                                                                                                                                                                   quarterly barometer, based on a sample of 2,000 customers, is one of the factors considered when adjusting the action plan
                                                                                                                                                                                                                                                                                                                                                                                                                                       informing neighbours
           n The focus of the experts and academic community is on                         n the recognition of divergent opinions between the various                     Ethics &
                                                                                                                                                                                            Service quality     Innovation
                                                                                                                                                                                                                                     Renewable            Skills &        0,6
                                                                                                                                                                          Governance                                                  energies          development       0,6      for social responsibility and commercial communication.                                                                                             In October 2015, neighbours of the Floreffe/Fosse la ville wind
             environmental topics.                                                           stakeholders
                                                                                                                                                                                                                                                                                                                                                                                                                                       farm were informed by post about work carried out over the
           n Some NGOs place major importance on topics that are lower                                                                                                NEW Commercial          Vulnerable
                                                                                                                                                                                                               Profitability                           Health & Safety   0,55      While changes from quarter to quarter can be significant, the                 The graph below shows the quarterly evolution, over three years, of
                                                                                           n the detection of the lack of understanding of the role played by              practices          customers                               footprint                          0,55                                                                                                                                                          summer on the seven wind turbines in the farm, in order to
             priorities for other categories, such as industrial waste.                      producers-suppliers in terms of network balance.                                                                                                                                      evolution of the barometer over three years shows that customers’             five of the twelve measured items.                                    reduce the noise generated by the turbines.
                                                                                                                                                                                                                                     Safety of
                                                                                                                                                                                           Energy efficiency                   NEW installations                          0,5      key expectations remain relatively stable.                                    Several hypotheses are proposed to customers to evaluate their
           n Public authorities have very specific concerns: supply continuity             This has led the company to create a list of topics that goes beyond                                                                                                           0,6
                                                                                                                                                                                                                                                                          0,5                                                                                                                                                                      Noise-reducing combs were attached to the blades
             and the overall balance of supply and demand concern them                                                                                                                                                                                                             Customer focus remains the pivotal concern, even though this topic            expectations. Those are correlated with the general satisfaction
             much more than for the average stakeholder.
                                                                                           the simple application of the matrix published on page 15.                                          Supply
                                                                                                                                                                                                                                   Natural resources
                                                                                                                                                                                                                                    & Biodiversity                        0,6
                                                                                                                                                                                                                                                                         0,45      loses its top spot in two quarters. The “honest and responsible” way          of customers, to establish links between the different variables.      NEW of all of the wind turbines. These devices were
                                                                                                                                                                                                                                                                         0,45                                                                                                                                                                      inspired by bird wings; they modify the turbulence
                                                                                           This list of topics requiring the drafting of a Disclosure on
                                                                                                                                                                                                                                                                                   of doing business is the second main topic.                                   “The company must take the following action to satisfy me:                        generated on the trailing edge of the blade, and
           The key topics4 and concerns raised by the most represented                     Management Approach (DMA) includes, in addition to the 13 key                                    Price of energy
           stakeholders are:                                                                                                                                                                                                                                             0,55
                                                                                                                                                                                                                                                                          0,5      Customers place less importance on three other themes: encouraging                         focus on customers first                                 move the radiation of the noise from lower frequencies to
                                                                                           topics shown on the matrix:
                                                                                                                                                                          G4-20 Aspect is material within the organisation.                                                        “energy savings”, demonstrating “stability” and showing concern for                        operate honestly and responsibly                         midrange frequencies, drastically reducing the overall noise
                                                                                           n The price of energy, which is considered to be very important by             G4-21 Aspect is material within and outside of the organisation.                                0,5
    EMPLOYEES                B2C                                                                                                                                                                                                                                          0,5
                                                                                                                                                                                                                                                                         0,35      “vulnerable customers”.                                                                    encourage energy savings
   EDF LUMINUS            CUSTOMERS               EXPERTS            GOVERNMENTS                                                                                       * Aspect is material within the organisation, but is very dependent on the external                                                                                                                                                                             generated by the wind turbine.
                                                                                             residential customers                                                       context                                                                                                                                                                                              demonstrate its stability and provide security
                                                  Renewable             Security                                                                                                                                                                                         0,45
   Health & Safety        Service quality
                                                   energies             of supply
                                                                                           n The profitability of the company, a major theme that was not                                                                                                                 0,4
                                                                                                                                                                                                                                                                          0,3                                                                                                 show concern for vulnerable customers”
                                                                                             proposed to the stakeholders for comment.
     Renewable                 Price           Natural resources     Short/long-term                                                                                                                                                                                      0,4
      energies              of energy           & biodiversity        optimization                                                                                                                                                                                        0,4
                                                                                                                                                                                                                                                                         0,25   1Q 2015          2Q 2015         3Q 2015           4Q 2015
                                                                                                                                                                                                                                                                                1Q 2015          2Q 2015         3Q 2015           4Q 2015
       Energy                Energy                 Carbon              Renewable                        This DMA list has involved the integration of new content,    Certain topics that are a lower priority for the materiality matrix                               0,35
      efficiency            efficiency             footprint             energies
                                                                                            NEW across two new pages, on two challenges identified but                 have not been eliminated, but have not been the subject of a
                                                                                                                                                                                                                                                                          0,3                                         “Corporate Social Responsibility” barometer: quantitative measurement
                                                                                                         not heretofore detailed: commercial practices (page 21)       formal DMA, in particular:                                                                                         0,55                                      of the expectations of Luminus customers
The colours in this table correspond to the chapters of the Sustainable Development                                                                                                                                                                                       0,3
Report: bright orange for the Customers chapter, dark green for the Environment chapter,                                                                                                                                                                                  0,3
                                                                                           and safety of the industrial installations (page 38).                       n Employment, which is important for employee motivation and
light green for the Human Resources chapter.                                                                                                                                                                                                                                    1Q 2015    0,5
                                                                                                                                                                                                                                                                                                 2Q 2015         3Q 2015           4Q 2015
                                                                                                                                                                         for the representatives of the labour unions                                                    0,25
                                                                                           The biodiversity topic, indicated as more important by stakeholders                                                                                                           0,25   1Q 2015          2Q 2015         3Q 2015           4Q 2015
           Another recommendation that emerged from the individual inter-                  than by EDF Luminus, has been developed: the 2015 report includes           n Employee diversity, which remains a focal point and a source of                                        1Q 2015   0,45
                                                                                                                                                                                                                                                                                                 2Q 2015         3Q 2015           4Q 2015
           views concerns the specific role of the company in terms of supply/             information on both mandatory and voluntary actions, as well as               innovation.
           demand balance and supply security, which is poorly understood.                 a list of sites that have been the subject of a biodiversity survey                         In terms of layout, the 2015 report aims to better                                                  0,4
           Specifically, supply continuity, which is not within the scope of the           and/or where compensatory measures have been implemented (see
           supplier but rather that of the grid operator, is seen as more impor-           page 49).
                                                                                                                                                                        NEW            highlight the innovations of the year, by labelling them
                                                                                                                                                                                       explicitly as such.
           tant than supply/demand balance. Whereas this balance is within the
           scope of EDF Luminus, at least at the level of its market share.                                                                                                                                                                                                                0,3

           4 G4-27: Report key topics and concerns that have been raised through                                                                                                                                                                                                                  1Q 2013   2Q 2013     3Q 2013   4Q 2013    1Q 2014   2Q 2014      3Q 2014      4Q 2014   1Q 2015   2Q 2015   3Q 2015   4Q 2015
                    stakeholder engagement.
Sustainable Development at EDF Luminus - GRI4 Report
18     EDF Luminus
       Sustainable development report 2015
                                                                                                                                                                                                                                                                                                                                                                                        EDF Luminus
                                                                                                                                                                                                                                                                                                                                                                 Sustainable development report 2015          19

                                               Ethical behaviour                                                                                                                               NEW
                                                                                                                                                                                                                    United Nations Global Compact:
                                                                                                                                                                                                                    “advanced” level attained
                                                                                                                                                                                                                                                                                                             A cooperative to engage people in renewable
                                                                                                                                                                                                                                                                                                             energy development
                                               on a daily basis                                                                                                                                After joining the United National Global Compact in 2013, and submitting its                                                 On 18 December 2015: EDF Luminus created the cooperative company EDF Luminus

                                                                                                                                                                                               first “Communication on Progress” in November 2014, EDF Luminus reached a                                                    Wind Together, which was approved by the National Cooperation Council on January
                                                                                                                                                                                               new stage in 2015, attaining “advanced” status.                                                                              1st, 2016.

WHY?                                           EDF Luminus published a Code of Conduct for its employees
                                               in 2009, reminding them of the rules to follow for internal and           Creation of an “ethics” e-learning                              NEW
                                                                                                                                                                                                                           To reach this level, an external verification of all or part of the published
                                                                                                                                                                                                                           information must be carried out, on the basis of “established or
                                                                                                                                                                                                                                                                                                                             This cooperative (S.C.R.L./ C.V.B.A.) enables each Belgian citizen or resident to acquire
                                                                                                                                                                                                                                                                                                             shares in existing and future wind energy projects, even with a limited budget. The purpose of the
The energy policy choices of a country         external interactions. Respect for others, confidential data              module                                                                                            emerging best practices”. In agreement with the Belgian Global                    cooperative is to involve citizens more closely in the development and then the operation of on-shore
                                               protection, reporting of hazardous situations and more are covered                                                                                                                                                                                            wind farms. In the first step, two existing wind farms were selected:
are strategic: they have an influence on                                                                                                                                                                                   Compact network, EDF Luminus worked with the CSR (Corporate
                                               in the eight chapters of the Code. It is available on the EDF Luminus     In 2015, a cross-functional team (Human Resources, Legal,
                                                                                                                                                                                                                           Social Responsibility) of the Antwerp Management School.                          n a 2 MW wind farm in Tessenderlo, in the province of Limburg, for 52.60%, commissioned in 2015.
the energy independence of the country,        website.                                                                  Internal Audit, CSR and communication) was established to
                                                                         Code of Conduct           Code of Conduct       create an e-learning module that would enable each staff                                        In May-June 2015, three students participating in the Masters of                    n and 2.5 MW wind farm in Berloz, in the north-east of Liege, for 42%, commissioned in January
the competitiveness of the companies,                                        in French                 in Dutch
                                                                                                                         member to integrate the principal concepts of the Code of                                       Global Management program of the Antwerp Management School                            2016.
the buying power of consumers, the                                                                                       Conduct in their daily behaviour. Protection of personal data,                                  built their own materiality grid and identified the most important
                                                                                                                                                                                                                                                                                                             The sale of shares was launched on 8 March 2016, for a total of 2 million euro. A contract has been
environment, the wellbeing and health                                                                                    suspicion of fraud, conflicts of interest, nepotism, use of social                               themes, crossing their perspectives with those of Ecovadis, the Global
                                                                                                                                                                                                                                                                                                             concluded with asbl/ vzw Hefboom for the management of the cooperative company.
of the people, etc. These choices create                                                                                 media, etc... there are many sensitive situations, and errors         Compact, etc. They then carried out, within EDF Luminus, a verification of the most important
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                                                                                                                         yield immediate results – just as in the “real world”.                information: energy mix, CO2 emissions, taxes and contributions, payment plans granted to
legal, social technical and environmental
                                                                                                                                                                                               customers, etc.
                                               In 2012, the code was supplemented by the CSR policy, which               At the end of 2015, 186 people - 20% of the total staff - had
obligations, for energy producers and
                                               lists specific commitments in five areas, including ethics and good       voluntarily completed the e-learning module. According                Their work resulted in several improvements to the 2014 Sustainable Development report: inclusion
suppliers. Compliance with the laws and                                                                                  to Stefan Cludts, Director Risk & Audit, who discovered the           of indicators regarding staff motivation, data enabling the comparison of the emissions of company
                                               governance. EDF Luminus is of course committed to respecting
regulations is thus a specific focus, within   Belgian and international laws, but also to boost interaction with        e-learning module after his 2016 appointment, “this e-learning        vehicles to the Belgian average, and external sources for taxes and contributions.                            Construction of Tessenderlo wind farm begins.
                                                                                                                                                                                                                                                                                                                                                                                       READ MORE ONLINE

the company and for its suppliers.             stakeholders (see pages 14 to 17), and to report on the evolution         module is very informative. The situations are hyper-realistic
                                               of its financial, environmental and social results. Since 2012,           and the theoretical issues very useful, whether regarding our
Outside the regulatory framework, the          EDF Luminus has published four “sustainable development”                  own Code or even Belgian law …”
company’s social responsibility requires       reports, including the present report.
permanent dialogue with all stakeholders.
If the company is to remain a credible
                                                                    Online CSR policy
interlocutor with all audiences, it must                                                LIRE LA SUITE ONLINE

report on its ethical, financial, business,
environmental and social results.               In 2013, The EDF Group introduced a group-wide Code of Ethics, to be followed by all of its controlled subsidiaries.
                                                An alert mechanism, accessible to both staff and the public enables the reporting and handling of failures to
                                                comply with the Code.                                                                                                                                                                     Karel, Ghent           Qian, China           Ramya, India
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                                                No alert was registered by the Group’s Ethics Committee in 2015, from either EDF Luminus or from Belgium.                                                                              They built their own materiality grid and carried out verifications
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                                                                                                                                                                                                                                                       of the most important indicators.
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