The new face of public services is coming together - Better services and greater cost savings through secure, shared networks
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The new face of public services is coming together Better services and greater cost savings through secure, shared networks
Rising to the
challenge
In the public sector, you’re facing tougher challenges in
every aspect of your organisation. You have to be more
efficient, provide more for your citizens, and still achieve
significant cost savings.
Now you can rise to these challenges “It’s not just the same service for
through shared services or participating less money, rather a significantly
in the Public Services Network (PSN), enhanced service for less money.”
a secure, shared network for the public Noelle Godfrey, Head of IT,
sector – which can save substantial Cambridgeshire County Council.
sums each year, as well as helping
You’ll be sharing skills and resources to
you transform frontline services. And
run a better organisation, while saving
Virgin Media Business is here to help
money.
you understand, and make the most of,
these improved ways of working. How do you make savings, exactly?
You’ll save money in three key ways:
Shared services –
• Smarter procurement – you’ll find
a smarter way of working
it quicker and easier, through a
Through sharing services, we can help
streamlined procurement process
you do more – and better – with less.
with pre-approved suppliers
Your citizens will get more from your
services, while you make cost savings. • Shared resources – making better
And by working with other suppliers use of skills, buildings and equipment
and services, you’ll improve people’s across different organisations
lives in the community. • Shared services – cutting out
duplication and benefiting from the
investment other agencies have
already made
02
Shared services can deliver
substantial savings every
year, and help you transform
frontline services.
03
How shared services are
transforming the public sector
Education Criminal Justice and Blue Light Healthcare
Schools are making the most of their With the police, ambulance and fire Through secure, shared networks,
resources by sharing networks with services all joined up on a single, shared doctors can use telemedicine to track
others in their area or with their local network, lives can be saved as well as a patient’s health – from their glucose
authority. From as early as primary money. And by removing duplication, levels to ECG and dialysis data – all
school, children are getting the response times can be cut by quicker through WiFi-enabled sensors. This
best start with access to superfast access to information, real-time updates data can be analysed by specialists
broadband, interactive learning and to patrol cars and sharing resources who monitor the patient without having
teaching resources delivered through with other agencies, such as NHS to fill a hospital bed. One trial by the
a secure content filter. trusts or local government. There are NHS in Cornwall saw death rates fall by
no barriers – just rapid, reliable, secure 45% and a fifth fewer patients admitted
This is already happening with the communication, from the back office to to hospital. And through their out-of-
London Grid for Learning, a consortium the front line. hours Telestroke service, Cumbria and
of all 33 London local authorities, where Lancashire NHS trusts can now provide
the first phase of the London PSN is Hampshire Fire and Rescue Service rapid diagnosis for stroke victims over
connecting up to 2,800 schools and is already made savings of 33% a year a secure video link. As well as saving
expected to save millions each year. just in telephone costs. And as well as more lives, this is expected to save
51 fire stations, it’s sharing the network the NHS more than £8 million a year. If
with local councils so firefighters can telemedicine was adopted across the
collaborate quickly and easily with UK, it could save £1 billion every year
colleagues in other agencies. and almost half hospital admissions.
04
Local government Central government
Using shared networks, better public The PSN is breaking down uncompetitive
services can be provided for less, and inefficient ICT supply models and
enabling savings to be invested in delivering large Departments and their
projects to improve your citizens’ lives. Agencies with better, faster services at
lower cost. However there is also an
Sharing a single platform with agencies urgent requirement for Departments,
like schools, libraries and even the Agencies and Arms Length Bodies to drive
emergency services means you can out more cost through new collaborative
save the time and cost of managing business models. Through the PSN, Virgin
and maintaining separated networks. Media Business is breaking down barriers
In Cambridgeshire, for example, the to information sharing and opening up
council has brought together a whole new channels of communication. With
host of partners from the local fire PSN connectivity you’ll be able to provide
service to Borough Councils and the your people with immediate access to
Citizens Advice Bureau on one network. the information they need, wherever
This is saving them around £1 million they are. One of the Department’s we’re
a year, as shared technology enables already working with is the Driver Vehicle
them to deploy new services quickly Licensing Agency (DVLA), handling over
and easily. 20 million calls a year on our nationwide
fibre-optic network.
At the Hampshire and Isle of Wight
Partnership, the Fire and Rescue Service
has a superfast, resilient network,
connecting 51 fire stations and
speeding up responses to 999 calls.
05
What you can expect from
Virgin Media Business
From shared services
to group procurement,
it’s easier with us. You’ll
also have more freedom:
with our own network,
we can help you innovate
and adapt to meet your
citizens’ needs. And you
can collaborate with
whomever you need
to – we’ll work with
you to understand your
challenges and deliver
a solution which meets
your needs.
Over 17 years in public sector ICT
Serving more than 60% of the UK’s
health and emergency services
Working with more than 1,600 public
sector organisations
06
Making the transition
Whether you’re a provider or consumer
of shared services, we can help you.
And that’s not just in setting up the
services, but also with onboarding other
Working with the Cabinet Office
organisations onto the network.
You’ll be pleased to know we keep our
You’ll have a network designed to meet finger firmly on the pulse. As the Cabinet
your priorities and challenges, and we’ll Office develops the PSN programme,
keep everything running while you make we remain closely engaged – helping
Service matters
the transition. shape its development on the PSN
For added peace of mind we can
Programme Board.
A reassuring track record offer a fully managed service desk,
In your challenging environment, you’ll Additionally, we hold the Chair of the with a single point of contact for all
want to team up with a service provider PSNGB, the trade association for your service needs – incidents, orders
who’s immersed in the public sector. suppliers of PSN services, so we’re at the and changes. You’ll benefit from our
Supported by our technology, 1,600 forefront of the industry. ITILv3 practitioners and our ISO 20000
public sector organisations – including service management processes the
Safety first
260 local councils covering 53,000 sites whole way through.
Having achieved the UK’s first CAS(T)
– are improving services and making
certification, we haven’t rested on our Outstanding customer service is a key
significant savings.
laurels. Quite the opposite in fact, focus. Our detailed customer feedback
We were among the first in the country we’re delivering the solutions that the surveys run throughout the year – and
to deploy and manage solutions to PSN public sector wants not only now, but whatever the feedback, we’ll share it
standards. We know exactly how PSN can in the future. with you. If you think we need to make
help you do things differently, reducing some improvements we’ll act and, most
Our latest development is an IL3
costs and raising levels of service. importantly, tell you how we’re going to
encryption service which means
do it.
Across the public sector our customers that information classified as IL3
– including Hampshire County Council, (“RESTRICTED”) can be carried over Our success in PSN is down to the
Cambridgeshire County Council, London Virgin Media Business’s certified IPVPN quality and security of our networks and
Grid for Learning, North Yorkshire Police, networks. This offers even greater solutions along with the service and
Staffordshire Police and Lancashire confidence around preserving the support which we provide. We’ll work
Care NHS Foundation Trust are already confidentiality and integrity of highly with you to make sure you get exactly
realising the benefits of working with us. sensitive data. what you need from PSN.
“Virgin Media Business has been
ahead of the curve in its dialogue
with the Cabinet Office.”
Gary Barton, Analyst, Current Analysis
07
Want to know more about how shared services and
the PSN are changing the face of public services?
Call 0800 052 0845
Or visit www.virginmediabusiness.co.uk/public-sector
Virgin Media Business Media House Bartley Wood Business Park Bartley Way Hook Hampshire RG27 9UP.
Tel: 0800 052 0845 www.virginmediabusiness.co.uk
We’ve worked hard to ensure that the information in this document is correct and fairly stated. We can’t, however, accept liability for any error
or omission. Our products and services are under continuous development, so the information published here may not be up to date. It’s
important that you check the current position with your local Virgin Media Business office. This document is not part of a contract or licence
unless expressly agreed in writing. Virgin Media Business, Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP.
PSN-BRO-DD0114
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