Virgin Atlantic Inaugural Plans - Draft 11a As at May 22, 2012
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Virgin Atlantic Inaugural Plans
Draft 11a
As at May 22, 2012
Virgin Atlantic Inaugural Overview
• Thu May 24
• 13:10 arrival
• 19:20 departure
• A330-300 (34J, 35W, 171Y = 240 seats)
• Objective: Maximize publicity
• Note: The usual arrival time is 15:10
2
Glossary
• 1L, 4L, 4R: Aircraft door references. First left, fourth right etc.
• Pax: Passengers
• Snappers: Photographers and videographers
• Press Pen: Media holding area
• Hockey Salute: 20 YVR staff wearing Vancouver Canucks jerseys
tapping hockey sticks on ground
• VS: Virgin Atlantic Airways IATA code
• Press Conference: Spokespeople sitting behind a table speaking
into microphones
• RB: Sir Richard Branson
• LB: Larry Berg, President & CEO, Vancouver Airport Authority
• Prem: Christy Clark, Premier, Province of British Columbia
• Talent: Guests of Sir Richard Branson participating in photo
opportunities
• CBSA: Canada Border Services Agency
3
Plan A – Clear, Drizzle or Light Rain
• Clear, drizzle, or light rain is defined as absence of significant
measurable precipitation.
• “It would have to be raining buckets to implement plan B.”
– Virgin Atlantic Events & Communications Representative
4
Premier of BC & YVR CEO Timeline Thu May 24 12:20 Premier of BC arrives at YVRAA executive offices. 12:20-12:30 Day of briefing with LB in Link meeting room 5 (room will be dressed up) 12:35 Be at the curb outside Link level 5 (Graham Clarke Atrium) 12:35-13:00 Premier Clark, Premier’s Assistant, Premier’s Press Secretary, Premier’s Security (RCMP Officer), Larry Berg, Rebecca Catley travel in a YVR 12 passenger van to airside event location 13:10 Scheduled arrival time for VS095 13:15+/- Aircraft parked on event site 13:20 Hockey saluters, Premier and LB in position near aircraft door L1 13:20 Approx 50 VIP’s begin unloading, Premier and LB greet 13:30 RB enters aircraft from door R4 13:35 RB elevated photo opportunity at door L4 13:50 RB exits aircraft at door L1 for gift exchange with Premier and LB 13:55 RB ground level photo opportunity 14:05 Richard Branson, Richard Branson’s Assistant, Premier Clark, Premier’s Assistant, Premier’s Press Secretary, Premier’s Security (RCMP Officer), Larry Berg, Rebecca Catley leave airfield site in 12 passenger van, dropped off at entrance to Fairmont 14:10 Group in Fairmont Vancouver Airport Hotel Raven Room, John Korenic & Mary Jordan to join 14:40 Premier, LB, RB depart Fairmont Vancouver Airport Hotel Raven Room and walk to Haida Gwaii for press conference 5
Vancouver International Airport (YVR) Virgin Atlantic Inaugural – Plan A
N
Park and deplane aircraft from deicing pad.
Aircraft to park facing west so the tail can
be photographed with mountains in
background. (Fingers crossed for sufficient
clarity for mountains to be visible.)
6
Zone 1
• Summary:
– West Pads
– Aircraft Parking
– Bus Operation
– Airside Media
– RB to airside
• Zone 1 Captain: Jennifer Holmes
7
Park and deplane aircraft from deicing pad. Photos taken from position W5. 8
Plan A – Clear, Drizzle or Light Rain
Operational Quadrant Rev Pax Quadrant
Air Stairs
Uncovered Bus 1
Bus 2
4
R
1 4
L L
Hockey Salute
(20 participants)
Pax VIP VVIP Local Photo Positions
Area Greeting Media (42’ x 16’ x 10’ stage being
(Approx Area (Approx mindful of necessary separation)
50-60) 20)
1.
2.
Pax
Local media
media
Stanchioned (Approx. 20)
(8-10)
Areas VIP & Media Quadrant Photo Quadrant
9
Plan A – Clear, Drizzle or Light Rain • RB arrives at YVR via private jet very early morning of Thu May 24. RB will stay at the Fairmont Vancouver Airport Hotel. Closer to the event, RB and party use the Fairmont’s Raven Room to prepare. • 12:15 YVR staff holder hockey saluters meet in the DTB, level 2 food court seating area near Harvey’s. After assembly, use RAIC ID’s to enter baggage area, then walk to airside bus parking area for transportation to site. 10
Plan A – Clear, Drizzle or Light Rain • Park aircraft on a deicing pad • Hockey saluters in position at the base of door 1L airstairs • Up to 171 revenue pax deplane from door 4R using YVRAA covered airstairs and immediately bussed to terminal • Up to 10 onboard VIP media “snappers” deplane from 1L wearing Virgin Atlantic branded safety vests for immediate identification and escorted to photo position platform 1 by YVR Communications representative • All non-”snapper” passengers deplaning from door 1L stand in designated and stanchioned pax VIP area 11
Plan A – Clear, Drizzle or Light Rain • RB (in a sport themed costume) and 1 or 2 personal assistants issued YVR block passes and taken from Fairmont Raven Room and driven in an 8-seat YVR airside-permitted ground vehicle to aircraft site • Once VIP’s exit door 1L and all revenue passengers have deplaned from 4R, RB & personal assistant(s) enter aircraft through door 4R 12
Plan A – Clear, Drizzle or Light Rain Onboard: • RB greets VS crew and approximately 5 VS senior officials who were on the flight. In view of this co-mingling, a YVR security observer is recommended to accompany RB and assistant(s). • RB meets the onboard talent who will be part of the photo opportunity. On board, the talent changes from everyday clothes into VS uniforms and a sport themed costume. • RB and talent step out on uncovered stairs at 4L for photographs • RB & talent reenter aircraft. RB changes from sport costume to everyday wear and exits 1L for hockey salute & VVIP greeting with Prem and LB for gift exchanges. 13
Plan A – Clear, Drizzle or Light Rain • RB gifts a model aircraft to LB. LB & Premier gift a Canucks jersey to RB. • RB, Assistant, Prem party, & LB party enter awaiting vehicle and driven to Fairmont Raven Room and await the start of the press conference. John Korenic and possibly Mary Jordan of YVR to join. • Onboard VS executives and talent (approx 8) to join VIP passenger group. • Pax VIP’s bussed to terminal for CBSA processing at designated counters • Upon clearing CBSA VIP paxs leave luggage with Porters & Tourism BC greeters in IRL and proceed to Haida Gwaii for press conference • Upon completion of press conference, VIP paxs return to international arrivals level and board bus to Whistler 14
Virgin Atlantic Green Room
Fairmont Vancouver Airport Hotel Raven Room
Lobby Bar
Toilettes
Concierge
Reception
15RB Green Room Airside Vehicle
At 13:00 Nadja Sulz and Jason Knight of YVR security to escort RB and party
from Fairmont Vancouver Hotel Raven Room, across the elevated walkway to
the east concourse exit point. Walk time is less than 5 minutes.
Nadja Sulz
Director, Security
Jason Knight
Security
16Plan A – VS095 Parking
VS to park approximately here.
Reference: JAL on Taxiway M and China Southern on North Runway
Image taken from W5, near Taxiway R
17Plan A – VS Tail Orientation
VS tail orientation
approx here.
Image taken from W5
18Aircraft Parking & Snapper Staging
44’ x 16’ & 10’ high photographer
staging. (Staff & barriers in place
to ensure no co-mingling.)
19Airstairs Branding
Vehicle 1: Serviceair
Location: Door 1L
Purpose: Passenger Deplaning
Platform sides x 2
Virgin Atlantic logo
Space Available: 220 cm wide x 74 cm tall
Stair sides x 2
YVR International Airport logo x 2
Space available for each sign:
140 cm wide x 65 cm tall
Vehicle sides x 2
Virgin Atlantic logo x 2
Space available for each sign:
120 cm wide x 75 cm tall
Stair fronts x 8
Virgin Atlantic logo x 4
YVR (letters only) logo x 4
Space available for each sign:
100 cm wide x 15 cm tall
Every second step will not have any logo
20Airstairs Branding
Vehicle 2: United Airlines
Location: Door 4L
Purpose: RB Photo Stage Platform sides x 2
Virgin Atlantic logo
Space Available: 150 cm wide x 60 cm tall
Stair sides x 4
Virgin Atlantic logo x 2
YVR International Airport logo x 2
Space available for each sign:
150 cm wide x 60 cm tall
Vehicle front
Virgin Atlantic logo x 1
Space to cover: 110 cm wide x 30 cm tall
Stair fronts x 8
Virgin Atlantic logo x 4
YVR letter only logo x 4
Space available for each sign:
150 cm wide x 15 cm tall
Every second step will not have any
logo
Not visible when stairs in operation.
Will cover with tape.
21VIP & RB Airside Greeters
Larry Berg Honourable Christy Clark
President and CEO Premier
Vancouver Airport Authority Province of British Columbia
22Sample Airside Ground Level Coverage
Zone 2
• Summary:
– CAT Facility – Bus offload
– CBSA Hall processing
– IRL meet and greet (VIP Porters)
• Zone 2 Captain: Dave Parson
24Bus Routing to Terminal • West Pad to CAT • Travel Time (TBC) 25
Bus Script for Passengers
Virgin Atlantic Inaugural Arrival - Bus Passengers Script:
“Ladies and Gentlemen – Welcome to Vancouver – so glad to see you! My name is: ________
We hope you had a very enjoyable trip with Virgin Atlantic!
As you may already know, the arrival process today is not the normal one that our guests would see due
to today’s inaugural flight arrival.
Today, you are going to be taken to a special routing that will get you into the Canada
Customs/Immigration and Baggage arrivals area.
Please ensure you have a Canada Customs Declaration Card completed – one card per family name -
(hold sample card up and ensure all passenger families have one).
Upon entry into the Customs Hall, please have the Customs Card and your passport and other
identification papers ready for presentation to the officers.
Once you are past Customs Officer booths, please to proceed to Carousel # ________(to be confirmed
morning of arrival).to pick up your checked baggage. Any oversized or fragile baggage will be at carousel
#35.
Once you have your bags – please proceed to main `Vancouver’ exit.
Again – Welcome to Vancouver everyone – hope you have a great visit in Super Natural British
Columbia, Canada! “
26D70
Plan A – CBSA Hall Access
Bus Bays - 1, 2 and 3
Area cleared for bus
operations by 04/01/12
CAT
27Remote Airfield Parking and Bus
D70
Arrivals
ITB Level 2 – Bus offload and routing
to CBSA Hall
H H H
YVRAA (H)ost Team:
Cathy
H Chris T
H Ivan
H Dana
Marquise:
Adrian
Darcy
CBSA Hall
28Plan A&B – CBSA Hall Processing
washroom
s
Passport primary
Customs Secondary
VIPs
Carousel
25
2
4
2
3
2
2
2
1
2
0
Rev Pax
Porters for VIP
bags & Tourism
BC greeters
29Plan A&B VS Inaugural – VIP Bus - IRL Baggage pick-up
CBSA
YVR to arrange 4 Porters who will receive VIP bags as guests exit CBSA hall and
enter IRL. Porter contact numbers: 604-834-5916 and /or 604-830-7655 - Time
frame: 13:30-15:30. Tourism BC reps also on hand to support this function.
*Notes:
• A list of VIP (names and total number) to ensure all bags are collected/no one left
in CBSA 2ndary
• Once bags dropped, guests proceed to elevators and Haida Gwaii
• Porters and bags go to bus loading bay
Porters
Porters for VIP
bags & Tourism
BC greeters
Escalators
to Haida Gwaii Elevators
Bus Loading Bay #
PGT Dispatch:
30VIP Lanyards & Bag Tags 31
VS Green Room YVR Guests
Larry Berg Mary Jordan
Honourable Christy Clark John Korenic
President and CEO Chair, Board of Directors
Premier Director, Aviation Marketing
Vancouver Airport Authority Vancouver Airport Authority
Province of British Columbia Vancouver Airport Authority
Others:
Premier’s Staff (Sarah McIntrye, Gabe Garfinkel)
1 ununiformed RCMP officer serving as security
Rebecca Catley for Premier Clark
Director, Communications
Vancouver Airport Authority
32Zone 3 • Press Conference Area • Zone 3 Captain: Lara Gerrits 33
Press Conference Area International Departures (Level 3) Adjacent Haida Gwaii sculpture Estimated start time: Between 14:45 & 15:00 34
YVR Haida Gwaii Staging Area Draft 4
Banners
Art
Podium
Star- Store
P
bucks Railing
Sunken Area
Upper
Two Level Stairs/Seating Class
Seats
Fairmont Tea
Fairmont Hotel Int Check-In
Prem
VS Ceiling Banner
Econ
Seats International Terminal Food Court
35Press Conference 36
Plan B – Heavy Rain • Heavy rain is defined as considerable precipitation rendering the use of uncovered air stairs unsafe. 37
Vancouver International Airport (YVR) Virgin Atlantic Inaugural – Plan B
N
Park and deplane aircraft from north facing gate (D64
requested).
38Gate D64 and D65
2L 2L
Hockey Salute
1L 1L
Prem, LB and Respective Parties
Hold Area
39Plan B – Hockey Salute Terminal
2 rows of hockey saluters formed from the jetbridge to escalator
40Plan B – Prem & LB Hold Area 41
Plan B – Heavy Rain
1. 2. Photo Quadrant
Pax Non
(8-10) Pax
(10-20)
Photo Positions
(no raised platforms)
4 Uncovered
R Air Stairs
Gate Quadrant
42Plan B – Heavy Rain • Gate at #64. Dual headed bridge in operation (1L, 2L). • Onboard VIP media snappers wearing non-YVR saftey vests brought to airside photo position 1 • Hockey salute performed in terminal after bridge, before escalators for all passengers. Passengers walk to CBSA. VIP’s escorted and upon entry to CBSA hall, given direction to their counters from there. • Local media snappers bussed from aircraft landing photo area to photo position 2 43
Plan B – Heavy Rain • RB and assistant(s) issued YVR block passes and brought to aircraft from airside. Once most passengers deplane, RB enters aircraft from airside jetbridge stairs • RB onboard activity equivalent as Plan A. Exception: door 4R used for photo opportunity instead of 4L • Prem party & LB party driven from YVR executive offices to gate 64 • After VIP’s and rev pax deplane, LB and Prem await RB at end of hockey salute assembly. Gift exchange captured by YVR photographer • Prem party, LB party & RB party driven to Fairmont Hotel entrance 44
Plan B – Heavy Rain • RB and talent proceed to door 4R and open it for photo shoot. 45
Plan B – Photo Orientation 46
Plan B – Photo Taking Area 47
Airside Access to Jet Bridge at Gate 64 48
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