Windows 7 to 10 Moving from -

Windows 7 to 10 Moving from -
Moving from
 7 to 10
Windows 7 to 10 Moving from -
Welcome                                                              What’s inside
Windows 7 is one of the most                                         this guide?
successful operating systems (OS)
that Microsoft has produced but,                                     What’s happening to Windows 7?
                                                                     Find out why Windows 7 support is
from January 2020, a decade after
                                                                     ending and what you need to do
its launch, Microsoft is ending                                      page 4
consumer support, so anyone who
has a Windows 7 computer will need                                   Windows 10 – what’s new?
to start making plans for what to                                    Discover how Windows 10 compares
do next. If you’re affected, there’s                                 to Windows 7
no need to panic. The easy solution                                  page 6
is to switch to Windows 10, either
                                                                     Is my PC too old for Windows 10?
by upgrading your existing PC
                                                                     If your PC won’t run Windows 10, now
or by purchasing a new one. And                                      might be a good time to buy a new one
the good news is that Windows 10                                     page 8
will feel instantly familiar to seasoned
Windows 7 users, while offering                                      How to upgrade from Windows 7
all the advantages of a modern                                       to Windows 10
operating system. Windows 10                                         Learn how to prepare for and carry
is also easy to use, more secure                                     out the upgrade procedure
                                                                     page 10
and will remain fully supported by
Microsoft for many years to come.                                    Fix Windows 10 upgrade problems
                                                                     We show you how to fix common
                                                                     issues with upgrades
                                                                     page 12

                                                                     Get started with Windows 10
© Which? Ltd 2019 This guide has been produced for general           Now you’ve upgraded, it’s time to get
information and interest only. Which? makes every effort to
ensure that the information in the guide is correct, but we          to know Microsoft’s latest OS
cannot guarantee that it is 100% free of inaccuracies, errors
and omissions. We are not responsible for ensuring that the          page 14
advice given in this guide is suitable for your purposes, or for
any financial loss or loss of data that may be incurred as a
result of following the advice. This is an independent
publication and is not affiliated with, or authorised, sponsored     Jargon buster
or approved by the companies it refers to. The guide may not
be reproduced, stored in a retrieval system, transmitted in any      Technical terms explained
form or otherwise made available to third parties without the
written permission of Which? Ltd. Commercial use of the guide
                                                                     page 16
is not permitted. You can enquire about using Which? content
by emailing

Acknowledgements: This guide contains screenshots which
remain the property of Microsoft (front cover, pages 5, 8, 10–15).

2                                                                              3
Windows 7 to 10 Moving from -
What’s happening to Windows 7?
Microsoft is calling time on Windows 7 soon, but what does this mean
and how will it affect you? We answer your questions

Q    What’s happening
     to Windows 7?
                                  or providing the security
                                  updates needed to patch          Q     What are the
                                                                         main features

A   On 14 January 2020,
    Microsoft will end its
support and updates for
                                  any vulnerabilities and flaws
                                  that are identified. So if
                                  you continue to use your
                                                                   of Windows 10?

                                                                   A     Windows 10 has dozens
                                                                         of new features. Here
consumer editions of              Windows 7 PC after this          are a few highlights:
Windows 7.                        date, there’s a much greater     ■ Built-in security, including

Q       Why is Microsoft
                                  risk that hackers or malware
                                  could gain unauthorised
                                                                   antivirus protection, with
                                                                   Windows Security
                                                                                                       Some older PCs use a
                                                                                                    32-bit system, whereas         Q      How much does
                                                                                                                                          Windows 10 cost?
                                                                                                                                                                   run the upgrade first
                                                                                                                                                                   before having to buy –

        ending Windows 7?
        Most software is
        subject to a fixed
                                  access to your system,
                                  personal data and files.
                                                                   ■ Pre-installed apps (small
                                                                   programs) for photos, music,
                                                                   email and more
                                                                                                    newer ones tend to use
                                                                                                    a 64-bit system. Windows
                                                                                                    10 is available for both
                                                                                                                                   A     For a limited time
                                                                                                                                         after launch Microsoft
                                                                                                                                   offered Windows 10 as a free
                                                                                                                                                                   if it completes and you
                                                                                                                                                                   receive no prompts to enter
                                                                                                                                                                   a licence key, you shouldn’t
‘product lifecycle’ that begins
when the software is released     Q    What do I need
                                       to do?
                                                                   ■ A redesigned Start menu
                                                                   ■ A simpler Settings app
                                                                                                    types of system, but you’ll
                                                                                                    need to make sure you get
                                                                                                                                   upgrade from Windows 7.
                                                                                                                                   Unfortunately, that offer has
                                                                                                                                                                   need to buy. Purchase
                                                                                                                                                                   directly from Microsoft,
and lasts throughout a set
period (anything from three
to 10 years), during which
                                  A    In order to stay safe
                                       you have two choices:
                                  upgrade your computer to
                                                                   ■ A new web browser –
                                                                   Microsoft Edge
                                                                   ■ A built-in, voice-controlled
                                                                                                    the correct version for your
                                                                                                    computer’s system type.
                                                                                                    You can find out whether
                                                                                                                                   now ended, so you might
                                                                                                                                   find you have to pay for
                                                                                                                                   Windows 10. You can
                                                                                                                                                                   rather than a third-party
                                                                                                                                                                   seller, to avoid getting a
                                                                                                                                                                   licence that doesn’t work.
the software is supported         Windows 10 (see pages            digital assistant – Cortana      your computer is 32-bit        purchase it directly from
by updates. Windows 7             10–11 for more), or buy a        ■ Regular feature updates –      or 64-bit by clicking Start,   Microsoft at
has reached the end of            new PC with Windows 10           Windows 10 receives new          right-clicking Computer        en-gb/store/b/windows.            SHOULD I WAIT FOR
its lifecycle, so Microsoft is    (see pages 8–9).                 features from Microsoft          and selecting Properties       Windows 10 Home is £119.99        WINDOWS 11?
retiring it. You can read more                                     every year.                      – look under System type       and Windows 10 Pro is             No. Windows 10 is the
about Windows lifecycles
at         Q       Should I upgrade to
                                          Windows 8.1 or 10?
                                                                   Q      What edition of
                                                                                                    (see screenshot, below).       £219.99. However, you can         ‘last version’, so there
                                                                                                                                                                     will never be a Windows

en-gb/help/13853/                        Microsoft currently              Windows 10 do I need?                                                                      11. With Windows 10, the
                                                                                                                                                                     idea is that the operating
windows-lifecycle-fact-sheet.            supports two versions
                                  of Windows: 8.1 and 10.          A      As with previous
                                                                          versions of Microsoft’s
                                                                                                                                                                     system is supplied as
                                                                                                                                                                     an ongoing service,

Q      What does this
       mean for you?
                                  However, there is arguably
                                  little point in upgrading to
                                                                   operating system, there are
                                                                   several editions of Windows
                                                                                                                                                                     rather than a one-off
                                                                                                                                                                     purchase with a finite

A     If you have a Windows
      7 PC it won’t suddenly
stop working on 14 January
                                  Windows 8.1, since its product
                                  lifecycle ends on 10 January
                                  2023, whereas Microsoft
                                                                   10 available. The most
                                                                   relevant for home users
                                                                   is likely to be Windows 10
                                                                                                                                                                     lifecycle. This means that
                                                                                                                                                                     Windows 10 will keep
                                                                                                                                                                     going indefinitely and
                                                                                                                                                                     you will continue
2020, but it will become far      promises to continue             Home. Windows 10 Pro has
                                                                                                                                                                     to receive updates,
less safe to use, because         supporting Windows 10            some additional features,
                                                                                                                                                                     as long as you keep
Microsoft will no longer be       on your PC as long as you        but these are mostly geared                                                                       your PC up to date.
supporting the software           keep the software up to date.    towards business users.

4                                                                                                                                                             5
Windows 7 to 10 Moving from -
Windows 10 – what’s new?                                                                            Apps and programs
                                                                                                    Windows 10 apps are like mini programs,
                                                                                                                                                    The Edge browser
                                                                                                                                                    Windows 10 debuts Microsoft’s new web
Windows 10 may look different to Windows 7 and offer lots of                                        similar to those on mobile devices such as      browser, Edge (see screenshot, below). The
new features but, thankfully, Microsoft’s latest operating system                                   smartphones and tablets. The OS comes           most recent version includes extensions –
                                                                                                    with several apps built in – Music, Mail,       tools that add functions to the browser such
will feel reassuringly familiar
                                                                                                    Calculator – but you can download others        as ad blockers and password managers.
The Start menu and desktop                         The Settings app                                 via the Microsoft Store app, some of which         Development of Internet Explorer has
Microsoft experimented with dropping               One major change is how you access many          are free. Apps are usually simple to use        ended, but Internet Explorer 11 is supported
the Start menu in the Windows 8 operating          of your PC’s settings. In Windows 7 these        and safer than traditional programs, as         under Windows 10 and the older browser is
system, but it proved unpopular. Windows 10        were accessed via the Control Panel, but in      they can’t access important system files.       still available – click Start, type iexplore and
uses a more traditional desktop, with a Start      Windows 10 most everyday system settings            Windows 10 can run traditional PC            press Enter to launch it. You can also install
button in the bottom left-hand corner of the       and tools have moved to the Settings app         programs and applications as well as            other browsers, such as Chrome or Firefox.
screen and a Start menu that pops up when          – just click Start then the Settings cog icon,   new-style apps, though some older Windows
clicked to provide access to programs and          or search for ‘settings’.                        7 programs might suffer compatibility issues.
files. On the left is an alphabetical list of         In the Settings app you’ll find sections
installed programs, while on the right you can     for System, Devices, Network & Internet,         Updates
arrange shortcuts to apps and files, including     Personalisation, Apps, Accounts, Ease            In Windows 7 you can choose which
‘live’ tiles that display constantly updated       of Access, Update & Security and more.           updates to install or switch some off
information such as news headlines and             Each section is divided into subsections         altogether – though it’s unsafe to do so.
weather. If you start typing the program you       that can be navigated using the left-hand        In Windows 10, updates are compulsory           Windows Security
want, the Start menu will automatically find it.   pane – the settings are in the main part         (see screenshots, below). For installation,     Windows 7 includes Defender – a built-in
                                                   of the window on the right. To check for         see The Settings app, left.                     firewall and security tool – but this only
                                                   Windows updates, click Update & Security,           Microsoft issues security updates and        protects your PC against specific types of
 Windows 7
                                                   then Windows Update on the left and              fixes on an ongoing basis, some of which        malware, so a separate antivirus program is
                                                   scroll through the options on the right.         require you to restart your PC. In addition,    needed for complete protection. In Windows
                                                                                                    Microsoft issues major updates to Windows       10, however, Windows Security works like a
                                                                                                    10 twice a year – usually in spring and         full antivirus program, watching for malware
                                                                                                    autumn. These update the operating system       all the time, so it’s possible to use Windows
                                                                                                    to the latest version and bring lots of new     10 without installing any third-party security
                                                                                                    features and improvements.                      protection. If you prefer, you can install an
                                                                                                                                                    alternative antivirus tool – some third-party
                                                     Windows 7                                                                                      security products provide additional features,
                                                                                                                                 Windows 7          such as password management tools.
  Windows 10
                                                     Windows 10

                                                                                                                                                      FIND OUT MORE
                                                                                                                                                      We test both free and paid-for security
                                                                                                                                Windows 10            software to find out which offer the
                                                                                                                                                      best protection. If you have access to
                                                                                                                                                      our site, you can see the Best Buys at

6                                                                                                                                                                 7
Windows 7 to 10 Moving from -
Is my PC too old for Windows 10?                                                                 ■ Many newer computers are designed
                                                                                                 for Windows 10’s features, such as a
                                                                                                                                                   help speed up start-up times and extend
                                                                                                                                                   battery life. The downside is they are
                                                                                                 touch-sensitive screen to support Windows         more expensive per GB of storage.
It’s not worth upgrading to Windows                                                              Ink handwriting and annotation abilities.         ■ Screen size
10 if your current PC isn’t up to it.                                                            ■ A new PC will be under warranty and             With a laptop’s screen, bigger isn’t always
We help you work out if your PC                                                                  will last for many years, whereas your old        better – smaller screens often allow for longer
will support Windows 10, or if you                                                               machine could develop a hardware fault            battery life and more portability. Check the
need to buy a new one                                                                            that requires costly repairs.                     resolution, too – cheaper laptops might have
                                                                                                 ■ Upgrading to Windows 10 costs £119.99,          lower-resolution screens, which can make
What does my computer need to                                                                    but some cheaper computers cost little            your display feel cramped.
upgrade to Windows 10?                                                                           more than that – you can get a decent             ■ Hybrids
To upgrade a Windows 7 PC to Windows 10, it                                                      budget model for £150–£200.                       The line between laptops and tablets is
should meet these requirements (although if it                                                                                                     becoming increasingly blurred. Many
only meets the most basic requirements it may                                                    How to buy a new laptop                           laptops have touchscreens and detachable
be slow to use when Windows 10 is installed):                                                    If you decide to go for a new computer,           keyboards, allowing you to use them like
                                                                                                 here are some features to look out for:           a tablet. A hybrid combines the portability
■ 1GHz or faster processor                                                                                                                         of a tablet with the functionality of a laptop.
■ 1GB of Ram for 32-bit PCs, or 2GB of Ram                                                       ■ Processor
for 64-bit PCs                                                                                   The clock speed of the processor, measured        For more advice on buying the best laptop,
■ 16GB free hard-drive space for 32-bit                                                          in gigahertz (GHz), governs the laptop’s          visit
PCs, or 32GB for 64-bit PCs                                                                      performance. But these days other factors,
■ A display with 800x600 pixels or greater         FIND OUT MORE                                 including how many cores the processor has,       Should I buy a desktop PC instead?
resolution                                         If you’re in the market for a new PC          also play an important part. Many processors      A desktop PC is essentially a more traditional
                                                   and have access to our site, you can          now come in dual- or quad-core form,              ‘tower’-style computer, although they come
Check your current PC’s processor and Ram          read our expert reviews of the latest         doubling or quadrupling their power.              in various shapes and sizes, including more
by clicking Start, right-clicking Computer and     models at              ■ Memory (Ram)                                    discreet mini PCs and stylish all-in-one
                                                   reviews to find the best model for
selecting Properties. To find out how much                                                       Ram is your laptop’s short-term memory,           models. Desktop PCs tend to be more
                                                   your budget and requirements.
available hard-drive space you have, click                                                       which stores information while you’re using       customisable and upgradable. They’re
Start > Computer, then check your C:\ drive.                                                     it. The amount of Ram it has determines           often a little cheaper than laptops, too. You
Right-click anywhere on your desktop and         Should I buy a new PC instead?                  how many different tasks it can accomplish        can also keep costs down by reusing your
select Screen resolution to find out your        Even if your current PC meets or exceeds        at one time.                                      current computer’s accessories, such as a
current display’s resolution (see below).        these requirements, you might still be better   ■ Hard drive                                      keyboard, mouse or monitor.
                                                 off buying a new computer. Here are some        Your laptop’s hard drive provides long-term
                                                 key considerations:                             memory for your files and software. Its size is
                                                                                                 measured in gigabytes (GB) or terabytes (TB).
                                                                                                                                                     RECYCLE YOUR OLD COMPUTER
                                                 ■ If your PC is old – perhaps more than eight   Check how much storage you’re currently
                                                                                                                                                     If you’re buying a new PC you’ll need to
                                                 years old – it might struggle to run Windows    using to ensure your new laptop exceeds that.
                                                                                                                                                     consider what to do with your old one. You
                                                 10 smoothly, taking a long time to start up     ■ Solid state drive (SSD)                           can recycle old computers, but you’ll need
                                                 or perform tasks.                               Many laptops have a solid state drive or a          to make sure you’ve removed all trace of
                                                 ■ The older your computer, the more likely      hybrid SSD/hard disk drive. SSDs work like          your personal data first. Learn more at
                                                 you are to encounter compatibility problems     hard drives but there are no moving parts 
                                                 with Windows 10.                                so they’re more reliable. They’re faster,

8                                                                                                                                                              9
Windows 7 to 10 Moving from -
How to upgrade from                                                                               4   Start the upgrade procedure
                                                                                                       The precise method for launching
                                                                                                                                                   Cortana, Windows 10’s built-in
                                                                                                                                                 voice-controlled digital assistant, will

Windows 7 to Windows 10                                                                           Windows 10 installer will depend on the
                                                                                                  format in which you purchased it. If you
                                                                                                                                                 read these options aloud and, if you
                                                                                                                                                 have a microphone attached to your
                                                                                                  bought it as a DVD or USB, insert the disk     PC, you can make your selections using
Installing a new version of Windows is a little time-consuming, but it                            or drive into your PC and the installer        your voice. Alternatively, you can disable
needn’t be stressful or complicated if you prepare properly and follow                            should launch automatically. If you got        voice control by clicking the microphone
the instructions step by step                                                                     a download from Microsoft’s online             icon at the bottom of the screen.
                                                                                                  store, double-click the downloaded file.

1   Get Windows 10
   Before you buy Windows 10, make sure
your current PC meets Microsoft’s system
                                                   3   Tidy up
                                                         It’s worth doing some housekeeping
                                                   before you upgrade your PC. Make sure
                                                                                                     The installer will check for updates and
                                                                                                  run a compatibility check on your PC’s
                                                                                                  hardware and software – if any issues are
requirements for the upgrade (see page 8           you get the latest updates, make room          found, you will see a message flagging
for more on this). You’ll also need to ensure      for Windows 10 and clear out any junk          this (see pages 12–13 for compatibility
you get the correct edition of Windows 10          or unwanted files.                             and upgrade problems). Choose to Keep
for your needs and for your PC (see page 5).          First, click Start > Control Panel >        personal files and apps, then click Install.
                                                   System and Security > Windows Update >

2   Back up
     Before you start, back up your PC so you
can restore everything should anything go
                                                   Check for updates and install any available
                                                   updates. Next, click Start > Control Panel >
                                                   Uninstall a program and work through the                                                      7   Finish up
                                                                                                                                                     Work through any remaining steps,
wrong. We recommend using Windows 7’s              list, clicking on any programs you no longer                                                  selecting your preferred setup options.
built-in tools to create a system image, which     need, then click Uninstall.                                                                   To enable Cortana you must give permission
is a backup of your entire hard drive. For this       You can remove junk and temporary                                                          for Microsoft to collect certain data and your
you’ll need an external USB hard drive large       files by clicking Start, typing Disk Cleanup                                                  PC usage, including your location, search
enough to take the contents of your hard           and pressing Enter. Click Cleanup system                                                      history and calendar details. If you prefer
drive – to check, click Start > Computer, then
right-click the icon for C: drive and select
Properties. Look under Used space – you’ll
                                                   files, then tick the boxes next to the items
                                                   in the Files to delete list and click OK >
                                                   Delete Files.
                                                                                                  5   Wait while the upgrade is carried out
                                                                                                       You’ll see a progress screen, then
                                                                                                  your PC will restart and display the Windows
                                                                                                                                                 not to share this data, click Decline when
                                                                                                                                                 asked to opt out. You’ll then have a short wait
                                                                                                                                                 while Windows configures your PC, before
need a USB drive with this amount or more.                                                        10 logo. It might seem like the upgrade        you are greeted by the Windows 10 desktop.
Plug this in, then click Start > Control Panel >                                                  has frozen, but it’s working away in the
System and Security > Back up and restore >                                                       background, so leave your computer
Create a system image. Follow the steps,                                                          alone. Your computer will restart more           ROLLBACK TO WINDOWS 7
selecting your external drive from the On a                                                       than once as the installer carries out the       After upgrading to Windows 10 you can
hard disk dropdown menu when prompted.                                                            upgrade. The process usually takes               revert to Windows 7 should you need to
                                                                                                  between 30 minutes and an hour.                  retrieve a file (after January 2020 you
                                                                                                                                                   should then upgrade again). In Windows
                                                                                                                                                   10, click Start > Settings > Recovery, then
                                                                                                  6   Select your initial settings
                                                                                                       Eventually, you should see a screen
                                                                                                  asking you to complete setup by making a
                                                                                                                                                   click Get started under Go back to
                                                                                                                                                   Windows 7 and follow the steps. You can
                                                                                                                                                   do this for up to 30 days after upgrading.
                                                                                                  few choices. Select United Kingdom for your      You can also use the system image backup
                                                                                                  location and keyboard layout if prompted,        you made in step 1 to restore your PC.
                                                                                                  for example (see screenshot, right).

10                                                                                                                                                           11
Windows 7 to 10 Moving from -
Fix Windows 10                                                                                     My files open with the wrong programs
                                                                                                   When you double-click a file – an MP3 music
                                                                                                                                                    list. Click the category of device you’re having
                                                                                                                                                    problems with – for example, click Display

upgrade problems                                                                                   file or JPG photo, for example – Windows
                                                                                                   opens the file in its associated program.
                                                                                                                                                    adaptors if the issue is your screen. Now
                                                                                                                                                    right-click the device listed and select Update
                                                                                                   The trouble is, Windows 10 often changes         driver, then click Search automatically for
With any luck your upgrade will have gone smoothly but,                                            the associated programs to common file           updated driver software. If Windows can’t find
if you’re having problems, don’t worry – there are easy ways                                       types, so when you double-click the file it      a more up-to-date driver for your hardware,
to solve most common issues                                                                        opens in an alien program – often one of         visit the manufacturer’s website to find one
                                                                                                   Microsoft’s own built-in apps, such as Groove    yourself – most hardware manufacturers
I get an error message when                     My programs no longer work                         Music – instead of the one you’re expecting.     provide these via the Downloads or Support
I try to upgrade to Windows 10                  in Windows 10                                          Click Start > Settings > Apps > Default      section of their website.
If the upgrade fails, freezing and displaying   If you’re using older programs under Windows       apps. Click the icon under the category
error messages, don’t panic: there are a        10, compatibility issues could prevent them        you want to change – Music, for example –
few things you can try. First, make sure        running correctly – or even at all. If so, click   and a list of alternative programs and apps
you have enough free space on your hard         Start, type compat and press Enter. Click          you have installed will be displayed. Click
drive – you should have at least 16GB           Next to see if Windows 10 can detect the           the program you want to switch to; for
spare. If not, move some files to external      problem automatically. If the program in           instance, we’re switching from Groove
drives and uninstall programs (see page 10).    question is listed on the next screen, click       Music to Windows Media Player.
    Check your hard drive for errors, too.      to select it, then click Next. Otherwise, click
Open Computer, then right-click your            Not Listed > Next > Browse and look for the
C: drive and select Properties. Click the       exe file of the program – you should find it in
Tools tab, then click Check now > Start >       the C:\Program Files folder. Click Next, then
Schedule disk check and restart your PC.        select Try recommended settings. If this
Any errors should be fixed automatically.       doesn’t help, run the tool again and select
    When your computer restarts, unplug         Troubleshoot program for more options.
any extra hardware – printers, external
drives and USB sticks, for example – then
run Windows Update several times until
you’re sure there are no more updates
to install. Finally, restart your PC and try                                                       My hardware doesn’t work properly
upgrading to Windows 10 again.                                                                     after the upgrade
                                                                                                   As with software, it’s possible that hardware
                                                                                                   (like your screen or printer) designed to work
                                                                                                   with Windows 7 might cause problems after
                                                                                                   upgrading to Windows 10. You could, for
                                                                                                   example, find that your screen is skewing          GET MORE HELP
                                                  DID YOU KNOW?                                    or displaying in an oddly stretched manner,        As a Which? Tech member you can get
                                                                                                   or that you have no sound. External devices        expert technical support and buying
                                                  If your PC is experiencing a problem, try
                                                                                                                                                      advice for computers, printers, tablets,
                                                  Windows 10’s troubleshooting tools to fix        might not work properly, either – you could
                                                                                                                                                      smartphones, TVs, broadband and more.
                                                  problems automatically. Click Start, type        have problems printing. Updating drivers           To email us visit
                                                  trouble, then click the Troubleshooting
                                                                                                   should resolve these issues; right-click Start     and click on Ask our experts directly.
                                                  settings link.
                                                                                                   and select Device Manager from the pop-up

12                                                                                                                                                              13
Windows 7 to 10 Moving from -
Get started with Windows 10                                                                    Using File Explorer
                                                                                               Open File Explorer from its taskbar icon
                                                                                                                                                needing your attention. Individual security
                                                                                                                                                tools appear on the left – click one to see
                                                                                               to browse all the files on your hard drive.      its settings and options. For example, if you
Whether you’ve upgraded to Windows 10 or bought a new PC,
                                                                                               By default, it shows the Quick access view,      want to scan your PC for malware, click Virus
it’s time to find out how Microsoft’s latest operating system works.                           with frequently used folders at the top          & threat protection, then click Scan now.
Here we explore how to sign in, browse programs and files and                                  and recent files at the bottom. For a more
find your way around                                                                           traditional view of your PC’s drives and         Using the Microsoft Store
                                                                                               user folders, click This PC on the left. If      The Microsoft Store is a built-in app that
Setting up an account                           Using the taskbar                              you’d prefer this view permanently, click        allows you to buy and download apps,
Unlike Windows 7, users can sign in to          The taskbar runs along the bottom of the       View > Options and select This PC from the       games, movies, TV shows and more. You
Windows 10 with a Microsoft account,            screen. On the left is the Start button and    Open File Explorer to menu, then click OK.       can access it via the taskbar icon if you
which will allow you to access a number of      Search bar. The circular icon next to the                                                       are signed in with a Microsoft account.
Microsoft services, including       Search bar is the Cortana button. Click                                                         Click the Search icon to find something
webmail, Xbox and OneDrive online storage.      this to ask Cortana a question or change                                                        by keyword or browse by category by
If you don’t have a Microsoft account, you      the digital assistant’s settings. The icon                                                      clicking the headings at the top.
can sign up for one at       to the right is the Task View button. Click
com. If you prefer to sign in with an offline   this to view all the program windows                                                            Uninstall apps and programs
account, click Start > Settings > Accounts,     currently open and your Timeline –                                                              Click Start > Settings > Apps. Click any apps
then click Sign in with a local account         which lists your recent activity.                                                               or programs you no longer want and click
instead and follow the steps.                      By default, there will be shortcuts                                                          Uninstall > Uninstall to remove them. You
                                                for Edge, File Explorer and the Microsoft                                                       can also uninstall software by right-clicking
Using the Start menu                            Store on the taskbar. You can add further      Using Windows Security                           on its icon in the Start menu list and
To customise the Start menu, scroll through     useful shortcuts by opening a program          In a recent Windows 10 update, Microsoft         selecting Uninstall > Uninstall.
the apps and programs on the left until         – WordPad, for example – then right-           consolidated all its built-in security tools
you find one for which you want a shortcut.     clicking its taskbar icon and selecting        into a new app called Windows Security,
Right-click and select Pin to Start – a tile    Pin to taskbar.                                which can be accessed by clicking the shield
for the program will appear in the right-hand      On the right of the taskbar is the          icon in the notification area (on the right of
pane. You can rearrange the tiles by clicking   Notification area, which shows the date,       the taskbar) or selecting Windows Security
and dragging them. Right-clicking a tile        time, volume controls (the speaker icon)       from the Start menu app list. The app opens
gives more options – such as resizing it        and icons for other programs that run          on a Security at a glance screen (below),
or switching the Live Tile function (where      in the background, such as anti-virus          showing your PC’s status and any issues
it displays live information) on or off.        software – click the up arrow to see
                                                more. Click the speech bubble icon on
                                                the far right to reveal recent notifications
                                                and shortcuts to useful settings.

                                                                                                                                                  FIND OUT MORE
                                                                                                                                                  For more expert tips, tricks and tutorials
                                                                                                                                                  on how to use Windows 10, as well as
                                                                                                                                                  simple solutions to other technology
                                                                                                                                                  problems, visit our Tech Support site at

14                                                                                                                                                            15
Windows 7 to 10 Moving from -
Jargon                           ■ GHz (gigahertz)
                                 A measurement of
                                                                  such as Windows on a
                                                                  PC or Android and iOS

buster                           processing speed
                                 ■ Graphical user
                                                                  on mobile devices
                                                                  ■ Password manager
                                 interface (GUI) The way          A tool that can securely
■ 32-bit/64-bit Older            you control programs using       manage and generate
computers run on 32-bit          buttons on-screen along with     passwords and logins
systems, while newer PCs         a mouse and keyboard             ■ Ram Your computer’s
run on 64-bit systems            ■ Hacker Criminals who           temporary ‘working’
■ Antivirus Software that        use vulnerabilities to gain      storage area
scans for viruses and other      access to devices and data       ■ Resolution The amount
malware, and removes them        ■ Hard drive A computer’s        of detail in an image or
from your computer               permanent storage. Files         displayed on a screen,
■ App (Short for application).   and programs are all kept        measured in pixels
A small program installed on     on the internal hard drive,      ■ Software A general
mobile devices and newer         external hard drives can         term for programs and
versions of Windows.             be used for backup               applications that run on
■ Back up Making copies          ■ Hardware The physical          computers
of your files to keep them       parts of a computer and          ■ SSD A newer type of
safe in the event that the       related devices, such as a       storage device, like a hard
originals are lost, destroyed    hard drive, monitor, printer     drive but faster and with
or stolen                        and mouse                        no moving parts
■ Digital assistant              ■ High definition A              ■ System image A type
A voice-controlled computer      high-quality video, clearer      of backup that takes a
system, such as Cortana          than older, ‘Standard            snapshot of your entire
on Windows 10, Alexa on          definition’ (SD) video           hard drive, rather than
Amazon Echo devices or           ■ Hybrid device A device         just specific files
Siri on Apple products           that can work in two different   ■ TB (terabyte) A
■ Driver A small piece of        ways, such as a laptop that      measurement of storage
software that allows hardware    can be used as a tablet          space: 1,000 gigabytes (GB)
to interact with your computer   ■ JPG A type of image file       ■ USB A commonly used
■ Extensions Small tools         (pronounced ‘J-Peg’)             interface for connecting
that can add extra functions     ■ Malware An umbrella            external devices
to a web browser, such as        term for viruses, Trojans,       ■ Virus A malicious
an ad blocker                    ransomware and other             program that spreads from
■ Firewall A security system     malicious programs               computer to computer
that blocks incoming and         ■ MP3 A type of audio file       ■ Web browser
outgoing connections that        ■ Operating system               The software you use
may harm your computer           The core software that           to browse websites, such
■ GB (gigabyte) A                provides a user interface        as Edge in Windows 10.
measurement of storage           by which people can              Other examples are Chrome,
space: 1,000 megabytes (MB)      interact with their device,      Firefox or Internet Explorer

Windows 7 to 10 Moving from -
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