YOUR GUIDE TO COVID-19 IN MELBOURNE - SPECIAL EDITION - City of Melbourne
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YO U R C I T Y O F M E L B O U R N E M A G A Z I N E APRIL 2020 SPECIAL EDITION YOUR GUIDE TO COVID-19 IN MELBOURNE • HOW TO HELP STOP THE SPREAD • TOP TIPS FOR WELLBEING • SUPPORTING LOCAL BUSINESSES MELBOURNE.VIC.GOV.AU
CONTENTS LORD MAYOR’S MESSAGE
02 LORD MAYOR’S MESSAGE
03 MEET OUR CHIEF
MEDICAL OFFICER
Read our interview with Dr Ines Rio
04 OUR ECONOMIC
SUPPORT PACKAGE
Find out how we’re supporting
city businesses
07 YOUR GUIDE TO COVID-19
IN MELBOURNE
Learn how you can help stop
the spread
Lord Mayor Sally Capp in Hosier Lane
11 8 WAYS TO ENJOY
MELBOURNE FROM HOME
Highlights from the What’s On The health and wellbeing of our The City of Melbourne is doing what we
Melbourne blog community is paramount. As we face can. We have announced a support package
the biggest public health challenge of that includes waiving certain fees, halving
12 COMMUNITY FACILITIES our time, I want to reassure you that rent for tenants in Council-owned buildings,
AND SERVICES developing a rates hardship policy,
looking after our community is at the
partnering with Spotless to offer work
Get an update on the temporary heart of all our decision-making. around the city to casual staff who have lost
changes we’ve made their jobs, hosting a virtual Business Support
The City of Melbourne is committed to
Summit, and offering small business grants.
15 COUNCIL INFORMATION
supporting all residents and businesses by
delivering essential services and helping The speed and strength of the city’s
combat the spread of COVID-19. economic recovery will depend on how
Every Councillor and City of Melbourne well we can support and save businesses
staff member is committed to doing through this period.
whatever we can to help our community
Being caring and creative are two of
get through this unprecedented time.
Melbourne’s greatest strengths – and
We have established a COVID-19 Taskforce we will need both to get through the
to implement the advice and actions from coronavirus pandemic.
the Victorian Government and the National
We showed the depth of our support for
Cabinet for COVID-19 across our operations.
others during the state’s recent bushfire crisis.
We know this is a stressful time – so We naturally come together during tough
ensuring we continue to deliver for the times to lend a helping hand. Now is the time
community and look after those most to continue and expand that tradition of being
The City of Melbourne respectfully acknowledges at-risk has never been more important. a caring community that puts people first.
the Traditional Owners of the land, the Boon
Wurrung and Woiwurrung (Wurundjeri) peoples of You can count on us to continue to deliver Every one of us can take steps to help stop
the Kulin Nation and pays respect to their Elders, services such as waste and recycling; the spread of this virus in our community.
past and present. For the Kulin Nation, Melbourne support for the elderly, isolated and at-risk;
The easiest and most effective way to
has always been an important meeting place for children’s services; homelessness services
events of social, educational, sporting and cultural
protect yourself and your family is to wash
and animal management. It’s what we’re
significance. Today we are proud to say that your hands regularly and cover your mouth
here to do, and we won’t let you down.
Melbourne is a significant gathering place for all and nose with your elbow when coughing
Aboriginal and Torres Strait Islander peoples. We’re continuing to deliver meals and in- or sneezing. It’s easy and it works.
home support services to frail older people.
The advice on COVID-19 is changing quickly.
More than 600 people rely on these
Please visit the Department of Health and
support services.
Information and events in this publication are current Human Service’s COVID-19 hub for health
at the time of printing. Subsequent changes may occur.
City of Melbourne does not guarantee that this publication
While we must adhere to the most up-to- information at dhhs.vic.gov.au/coronavirus
is without flaw or wholly appropriate for your purposes. date health advice, I urge all Melburnians
It and its employees expressly disclaim any liability, for any We will endeavour to keep you updated as
to support each other and our business
loss or damage, whether direct or consequential, suffered we work through what this means for our
by any person as the result of or arising from reliance on any community.
information contained in the publication. community. Information on City of Melbourne
The measures taken to slow the spread of services will be updated on our website at
© All applicable copyrights reserved for City of Melbourne.
Except for any uses permitted under the Copyright Act 1968
the virus are hitting our local economy hard. melbourne.vic.gov.au/coronavirus
(Cth), no part of this publication may be reproduced in any
manner or in any medium (whether electronic or otherwise) Without our ongoing support many Please take care of yourself and each other
without the express permission of City of Melbourne. businesses will be forced to close and during this challenging time.
locals will lose their jobs.
About 80 per cent of our city’s 16,000
Cover: We will all be spending
more time at home as we reduce
businesses are small businesses. These are
our movements to help stop the sole operators, family operations and
spread of COVID-19. small firms with just a few employees.
Real people are being severely impacted. Lord Mayor Sally Capp
2 MELBOURNE.VIC.GOV.AU
YOUR CITY OF MELBOURNE MAGAZINE
FOLLOWING
THE BEST
ADVICE ON
COVID-19
Meet Dr Ines Rio, a GP, heath adviser, If you are concerned, call your GP or the 7 Consider wiping down frequently
Chair of North Western Melbourne national Coronavirus Health Information touched surfaces such as desks,
Private Health Network and the City Line on 1800 020 080 for advice. keyboards, phones and car steering
of Melbourne’s Medical Health Officer. wheels with antiseptic wipes.
How can people protect themselves from
What does your role at the City of COVID-19? 8 Remember to get your annual seasonal
Melbourne involve? At this stage, the best way to protect influenza vaccine when it is available.
I assist Council with medical and public health yourself, your family and your colleagues is
to pay attention to respiratory and personal Should we be wearing face masks?
advice across a number of service areas.
good hygiene: There is no reason for healthy members
This includes immunisation, maternal and of the general public to wear face masks
child health, family services, occupational 1 Wash your hands well and regularly at present.
health and safety, public health and wellbeing, after visiting the toilet, before preparing
emergency management and any acute and eating food, and after touching The Victorian Department of Health
issues that arise such as novel coronavirus equipment. It is sometimes easier to and Human Services and the Australian
(COVID-19) planning and staff education. use hand sanitiser. Government Department of Health do not
currently recommend face masks and as
What is the City of Melbourne doing to 2 Cough and sneeze into your elbow or there is a limited supply they need to be
respond to COVID-19? cover your mouth and nose with a tissue kept for at-risk settings. Stay up-to-date
The City of Melbourne has activated and dispose of the tissue into a bin – with the latest advice on this.
its pandemic plan alongside business always wash your hands afterwards.
Where can I find more information?
continuity planning. 3 Try not to touch your face. This is
The situation with COVID-19 is changing daily.
We’re liaising closely across City of because one way to become infected
For more information and to keep up-to-date
Melbourne services and with the Victorian is to transfer virus from a contaminated
on the latest on COVID-19, please refer to the
Government, with regular weekly meetings surface to your hand to the face or
Victorian Department of Health and Human
taking place since the start of February. mouth by touching.
Services website: dhhs.vic.gov.au
We’re regularly sharing communications 4 Stay home where you can and practice
Also refer to the City of Melbourne’s novel
from the Victorian Department of Health and ‘social distancing’ with people not from
coronavirus (COVID-19) webpage for
Human Services to businesses and residents. your regular household. This means:
information and updates about disruptions
• keep up-to-date and follow the latest or changes to services provided within
We’re also providing communication and government guidance on public the municipality: melbourne.vic.gov.au/
education to keep staff well and ensure the gatherings, and attendance at work coronavirus
organisation’s work continues. and study
This includes infection control, business • only go out of your home for
continuity planning and staff illness essential tasks
protocols and advice. • keep a distance of at least 1.5 metres
Influenza vaccinations have also been between you and other people
arranged for our staff to provide added • minimise contact with people,
protection against the upcoming flu season. especially those at higher risk such
as older people and people with
What are the symptoms of COVID-19?
pre-existing health conditions
The infection is largely like other respiratory
• avoid non-required physical contact
infections, so common symptoms include
such as shaking hands
fever, coughing, shortness of breath, sore
throat and fatigue. 5 It’s also best not to share towels or
other personal items.
The situation is changing daily. However, at
this time in Victoria, unless you are at risk 6 Work from home where possible and
(if you have been overseas or in contact certainly stay at home (and call your
with someone with known COVID-19), these doctor) if you are unwell. Dr Ines Rio, our Medical Health Officer
symptoms are unlikely to be due to COVID-19.
MELBOURNE APRIL 2020 3
OUR RESPONSE
ECONOMIC SUPPORT FOR CITY
WORKERS AND BUSINESSES
Melbourne businesses are the Deputy Lord Mayor Arron Wood said: Local businesses play a vital role in
lifeblood of our city. ‘We recognise that cash flow management Melbourne’s economic prosperity. About
will be a pressing issue for small businesses 80 per cent of these are small businesses.
To keep Melburnians in jobs and to support in the coming weeks and months.’
city businesses affected by COVID-19, we ‘These are sole operators, family operations
‘We’re developing an investment package and small firms with just a few employees.
have announced an initial local economic
to provide direct support to businesses.’ They are Melburnians who have taken a
support package valued at more than
$10 million. The package includes grants for small and risk to turn their idea into a livelihood
medium sized businesses, rent and rate relief, and provide work for others. Real people
This support will help businesses and
one-on-one advice through our COVID-19 will be severely impacted,’ the Lord
workers affected by the emergency
Business Concierge Hotline and much more. Mayor said.
measures, which include social distancing
and closure of non-essential businesses. We will also host a virtual Business Support ‘I am asking Melburnians to be considerate
Summit to share information about the of the huge challenges being faced by local
crisis, the support available from all levels businesses.
of government, and build resilience, mental
health and wellbeing. ‘The speed and strength of the city’s
economic recovery will depend on how
‘This Support Summit is about bringing
well we can support and save businesses
together all levels of government to create
through this period.
a plan of action to support our city’s $100
billion economy,’ Lord Mayor Sally Capp said. ‘Being caring and creative are two of
‘Melbourne is facing one of its greatest Melbourne’s greatest strengths – and
challenges and our business communities are we will need both to get through the
suffering. It is vital that we all work together coronavirus pandemic.’
and plan a way forward as we tackle a
problem which could last for months.
PRACTICAL WAYS TO
‘We are in constant close contact at SUPPORT MELBOURNE’S
both the state and federal levels as the
coronavirus situation continues to change. SMALL BUSINESSES
We must continue to cooperate effectively • Purchase home-delivery meals from
if we are to ride out this crisis.’ local restaurants.
• Shop local online.
COVID-19 BUSINESS • Purchase fresh produce from Queen
CONCIERGE HOTLINE Victoria Market.
• Search for City of Melbourne on
Has your business been affected by
Spotify to discover music created
coronavirus? To get one-on-one advice
by local artists.
and support, call 9658 9658 and press
1 for business. Find out more on page 6. Turn to page 11 for more tips.
4 READ ONLINE AT MAGAZINE.MELBOURNE.VIC.GOV.AU
YOUR CITY OF MELBOURNE MAGAZINE
SUPPORT AT A GLANCE
The City of Melbourne, the Victorian
Government and Australian Government GET THE LATEST NEWS
have moved quickly to put in place
The Australian Government has released You can also send a WhatsApp message
support for Australian people, workers
an official app with the information you to 0400 253 787 and follow the
and businesses impacted by COVID-19.
need to know about coronavirus. Search instructions to receive the latest news.
Here is a quick snapshot of some of the ‘Coronavirus Australia’ in the Apple App
support announced. Store and on Google Play.
CITY OF MELBOURNE STATE GOVERNMENT AUSTRALIAN GOVERNMENT
We have announced a local economic support The Victorian Government has announced The Australian Government is injecting at
package valued at more than $10 million. an economic survival package worth at least least $320 billion into the economy.
$1.7 billion.
Our support includes: The support includes:
The support includes:
$5 million in grants for small to medium Refunding 2019-20 payroll tax for A $130 billion JobKeeper program to help
sized businesses, including: businesses with annual taxable wages of up employers keep workers on the payroll.
• Grants of up to $10,000 (matched to $3 million, supporting 24,000 businesses Businesses that have been significantly
dollar-for-dollar) to fund capital works and up to 400,000 workers, and deferral of affected by COVID-19 can claim a fortnightly
associated with producing income, such payroll tax for the first three months of the payment of $1500 per eligible employee for
as purchasing equipment and remodeling 2020-21 financial year up to six months.
premises
A $500 million Business Support Fund to Tax-free cash flow boost for employers,
• Grants of up to $5000 for costs support the hardest-hit sectors, including providing cash payments to businesses that
associated with online and e-commerce hospitality, tourism, accommodation, arts, pay salary and wages with an aggregated
activities, including websites, apps and entertainment and retail annual turnover under $50 million
digital promotion
$500 million to establish a Working for A 50 per cent loan guarantee scheme for
• Grants of up to $2000 for training and
Victoria Fund to find employment for small to medium enterprises to support new
professional development opportunities
workers who have lost their jobs short-term unsecured loans to meet cash
that will enhance worker capability to
flow needs
better prepare for return-to-business
activities
$2 million in grants of up to $4000 for $437 million to support our health system Temporary relief for financially distressed
individual artists or small arts organisations to during this unprecedented time businesses to avoid unnecessary insolvency,
develop new work, or for digital presentation and assistance from the Australian Taxation
of artistic works and performances Office
A trader support package for Queen Victoria Waiving of 2020 liquor licence fees for $4 billion for a Household Cash Payment,
Market’s more than 600 small businesses affected venues and small businesses offering a one-off $750 stimulus payment to
including rent relief and a range of additional 6.5 million lower-income Australians, including
measures people receiving family tax benefits or
JobKeeper payments, and pensioners
Temporary suspension of fees such as street Land tax payment deferral options for An increase in the instant asset write-off
trading and outdoor dining area permits. Food eligible small businesses threshold from $30,000 to $150,000,
businesses will be able to apply for a reduced and expanding access to include more
registration fee under our Hardship Policy. businesses
Halving of rent for eligible tenants in Rent relief for eligible commercial tenants in An Apprentice Fund offering wage
Council-owned properties government buildings assistance of up to $7000 per quarter for
small businesses with fewer than 20 full-
time workers
Opportunities to defer, reduce or waive rates Fast-tracking of outstanding supplier A 15-month investment incentive to support
for property owners experiencing genuine invoices, small business mentoring, and economic growth over the short term,
financial hardship – call 9658 9658 to industry-specific voucher programs by accelerating depreciation deductions
discuss your individual circumstances for businesses with turnover of less than
$500 million
One-on-one advice and support through Provision of information and support for Individuals affected by COVID-19 can
our expanded COVID-19 Business Concierge businesses through Business Victoria’s apply to access up to $10,000 of their
Hotline (call 9658 9658 and press 1 for hotline (call 13 22 15) superannuation in 2019-20 and a further
business) $10,000 in 2020-21
For more information on For more information on Victorian For more information on Australian
City of Melbourne support, visit Government support, visit Business Victoria Government support, visit
melbourne.vic.gov.au/business at business.vic.gov.au or call 13 22 15. treasury.gov.au/coronavirus
Please note that the information in this magazine is correct at time of print (1 April 2020). As the situation is changing regularly, please check each
source carefully for up-to-date details. This magazine is for information only, and does not constitute financial or legal advice.
MELBOURNE APRIL 2020 5
COVID-19 BUSINESS CONCIERGE
HOTLINE FOR CITY OF
MELBOURNE BUSINESSES
Our new COVID-19 Business Fees for some permits will be waived and Councillor Susan Riley, Chair of the Small
Concierge Hotline is now available businesses can apply for direct grants to Business, Retail and Hospitality portfolio,
to help small businesses and help keep them trading. said support was essential for small
organisations access support services businesses and organisations in affected
industries such as retail, hospitality,
and important business information. ‘The newly expanded tourism, arts and entertainment.
Lord Mayor Sally Capp said the Business Business Concierge ‘Small businesses make up 80 per cent
Concierge Hotline will provide one-on-
one advice and support to Melbourne
service is a dedicated of Melbourne’s business community
and contribute significantly to the city’s
businesses affected by COVID-19. team of people here at economic prosperity. These businesses are
‘We’ve launched a dedicated phone line the City of Melbourne the heartbeat of our city and play a vital
role in Melbourne’s economic prosperity,’
so small businesses can call in and find out
important information about what support
who can speak with Cr Riley said.
is available and how to access our services,’ small business owners ‘The social distancing measures put in place
the Lord Mayor said.
directly, offer mentoring to prioritise health and safety are extremely
important, but they are also having an
‘The newly expanded Business Concierge
service is a dedicated team of people here
and help people through effect on our local businesses.
at the City of Melbourne who can speak the process to apply ‘We have a critical window of opportunity
with small business owners directly, offer
mentoring and help people through the
for support.’ to support local businesses through the
next few months so that where possible we
process to apply for support. can reduce the economic impacts of the
‘We will also have an outreach program with virus and prepare Melbourne’s economy
Business Concierges visiting small businesses. GET IN TOUCH for future recovery.’
Social distancing measures will be in place Our Business Concierge Hotline is here
while providing in-person support. for all businesses affected by COVID-19. FOR MORE INFORMATION, VISIT
Simply phone 9658 9658 and press 1 melbourne.vic.gov.au/business
‘It’s a very challenging time so we’re
for business.
offering streamlined assistance to help
businesses through this difficult period.’
Our Business Concierge Hotline is here for all businesses affected by COVID-19
6 READ ONLINE AT MAGAZINE.MELBOURNE.VIC.GOV.AU
Your guide to COVID-19 IN MELBOURNE
Staying at home at this time will help stop the spread of COVID-19 and protect vulnerable people
Your guide to
COVID-19 IN MELBOURNE
Victoria is currently in a state of crisis And remember, it is our ability and To help reduce the spread and protect
following an announcement by our willingness to change our habits quickly those who are most at risk, it is important
Premier Daniel Andrews in March. and effectively that will help us get through that you take the recommended steps to
these important and challenging times. protect yourself and others.
As such it is important all Melburnians,
and indeed all Victorians, play a role in What is COVID-19? What are the symptoms of COVID-19?
preventing the spread of coronavirus COVID-19 is a respiratory illness caused by The symptoms of COVID-19 are similar to
(COVID-19) within our community. a new virus. those of other colds and flus and include:
The City of Melbourne has long-established fever, sore throat, cough, fatigue and
How does it spread? difficulty breathing.
plans and processes in place to respond
to pandemics or outbreaks, and to ensure The virus can spread through: While coronavirus is of concern, it is
we can continue to provide essential • close contact with an infectious person important to remember that most people
community services during these times. (including in the 24 hours before they displaying these symptoms are likely
But there are also many things people in started showing symptoms) suffering with a cold or other respiratory
the community can do to help limit the illness – not coronavirus.
spread. This includes: • contact with droplets from an infected
person’s cough or sneeze How can I protect myself and others?
• good personal hygiene
Experience internationally shows that there
• social distancing • touching objects or surfaces (like
is potential for thousands of cases in a
doorknobs or tables) that have cough or
• staying healthy population as big as Victoria’s.
sneeze droplets from an infected person,
• supporting each other. and then touching your mouth or face. Successful control measures adopted
by all of us working together to avoid
Read on to find out more about what these COVID-19 is a new disease, so there is transmission of the virus could delay the
measures mean, how we can all help each no existing immunity in our community. peak and significantly reduce the number
other in times of need and limit the spread This means that COVID-19 is able to spread of people who get sick.
of COVID-19 in our community. widely and quickly.
To prevent the spread of the virus, practise
good hygiene and social distancing.
Good personal hygiene Staying healthy confirmed infection, and then touching
Everyone must practise good personal In addition to good personal hygiene your own mouth or face.
hygiene to protect against infection and measures, it’s important to stay well, The more space between you and others,
prevent the virus spreading. by adopting a healthy lifestyle. the less the risk of exposure to the virus
Good hygiene includes: • eat a healthy diet, including fresh fruit and that it will spread.
and vegetables Social distancing in the home means
• wash your hands often with soap and
water, for at least 20 seconds, including • go to bed early to get plenty of rest you should:
before and after eating, after going to • continue to exercise where possible • practise good hand, sneeze and cough
the toilet and after blowing your nose • drink plenty of water hygiene
(a generous lather helps to kill germs) • regularly disinfect frequently touched
• limit your consumption of alcohol and,
• cover coughs and sneezes with your elbow if you are a smoker, get support to quit surfaces, such as tables, benches and
or a tissue, then dispose of the tissue in a doorknobs
• vaccinate when possible.
bin and wash your hands thoroughly • increase ventilation in the home by opening
Social distancing: What does it mean? windows or adjusting air conditioning
• dispose of tissues properly
Social distancing means less contact • visit shops sparingly and buy more goods
• use alcohol-based hand sanitisers between you and other people to reduce the and services online
• regularly clean and disinfect frequently spread of germs, to stop or slow the spread • avoid non-essential outings and travel,
touched surfaces, such as tables, light of highly infectious diseases like COVID-19. in line with government advice.
switches and doorknobs Everyone must maintain a physical distance Social distancing in a home where people
of 1.5 metres from another person, as well are sick means you should do the following
• clean and sanitise frequently used
as washing hands regularly and practicing in addition to the measures outlined above:
objects such as mobiles, keys and wallets
good hygiene.
• care for the sick person in a single room
• if you are sick, avoid any contact with Social distancing is important because if possible
others COVID-19 is most likely to spread from
• keep the number of carers to a minimum
• during this period, you must stay more person to person through:
• keep the door to the sick person’s room
than 1.5 metres away from other people. • direct close contact with a person while closed and, if possible, a window open
they are infectious or in the 24 hours
These simple, common-sense actions help • both the sick person and the people
before their symptoms appear
reduce risk to you and to others. They will caring for them should wear a surgical
help to slow the spread of disease in the • close contact with a person who has a mask when they are in the same room
community – and you can use them every confirmed infection who coughs or sneezes
• protect other vulnerable family members,
day – in your home, workplace, and while • by touching objects or surfaces (such as such as people over 65 years, or people
out in public. door handles or tables) contaminated by with a chronic illness, including, if practical,
a cough or sneeze from a person with a finding alternative accommodation.
Wash your hands thoroughly with soap and
water for 20 seconds
Prioritise your wellbeing when you are When you can’t wash your hands,
working from home use hand sanitiser Get fresh food and essentials delivered
Sources: health.gov.au and dhhs.vic.gov.au
YOUR GUIDE TO COVID-19 IN MELBOURNE CONTINUED
Social distancing in public means you should: Anecdotal evidence suggests • all children over 6 months and all adults
neighbourhood social media networks
• sanitise your hands whenever possible, • women who are planning a pregnancy
in Australia have experienced a surge in
including when you enter or leave a
membership and activity recently. • people who live or work in aged care
buildling
Now is the time to see if there is a homes or long-term facilities
• use tap-and-pay rather than handling neighbourhood group for your area, or
• people experiencing homelessness, and
cash even set up a Facebook or WhatsApp
those who care for them
group for your family, the people in your
• try to travel at quiet times and avoid crowds
street, or for those living on the same floor • healthcare workers
• public transport workers and taxi drivers of your apartment building.
• people who live or work in the same
should open vehicle windows where Reaching out to those living alone (by household as someone who is at high risk
possible, and regularly clean and disinfect social media, phone, or even a nice personal of serious disease from influenza
surfaces that are regularly touched. note), and letting them know you’re there
is a great way to reduce any fear and • people who work in early childhood
Limits on social gatherings:
uncertainty they may be experiencing. education and care
• There should be no non-essential Just knowing your neighbours are there • people who work in the chicken or pig
gatherings of people at this time, for you can go a long way towards making industries, if there is an outbreak of bird
including in or around the home. elderly, isolated and vulnerable people feel flu or swine flu
• Follow current government guidelines for less alone.
• people who are travelling overseas.
events such as weddings and funerals.
Get your flu jab
You can get your vaccine from a range of
If you are sick: It’s still important to get the influenza vaccination providers. Local GPs generally
vaccine this autumn. It will not protect give vaccines. In addition, you can get
• Stay at home. Reducing your contact
against COVID-19, but common seasonal vaccines at some pharmacies, through
with others is the most important thing
flus are still a risk this year. local council or community health clinics,
you can do.
By getting vaccinated against influenza, aged care facilities, school and work based
• Phone your doctor or the COVID-19 you can also help protect other people, immunisation programs.
hotline on 1800 675 398 if you think especially people who are too sick or too Contact your preferred vaccination provider
you need medical attention. There is young to be vaccinated. The more people to ask about the specific vaccines they can
also a self-assessment tool available on who are vaccinated in your community, the provide, or find out about immunisation
the Department of Health and Human less likely the disease will spread. programs offered by the City of Melbourne
Services website: dhhs.vic.gov.au/
Influenza is a very contagious infection at melbourne.vic.gov.au/immunisation
coronavirus-self-assessment
of the airways. It is especially serious for
If you have COVID-19 babies, people over 65 years of age and
pregnant women.
If you have been diagnosed with COVID-19, WHERE CAN I GET
you must go straight home. Do not visit Who should get immunised?
the supermarket or pharmacy to pick
MORE INFORMATION?
• Aboriginal and Torres Strait Islander The situation is changing daily.
up essentials on your way home, have people aged 6 months and over, for
someone else do it for you. Then stay at For more information and to keep
free under the National Immunisation up to date on the latest on COVID-19,
home to prevent the virus spreading to Program (NIP)
other people. This is called self-isolation. visit trusted sources such as
• people aged 6 months or over who have health.gov.au, dhhs.vic.gov.au and
You might also be asked to stay at home if
medical conditions that mean they have a melbourne.vic.gov.au/coronavirus
you may have been exposed to the virus,
but do not yet have a confirmed case. higher risk of getting serious disease, for You can also call the National
free under the NIP Coronavirus Health Information Line on
Staying at home means you:
1800 020 080. It operates 24 hours a
• pregnant women at any stage of
• do not go to public places such as work, day, seven days a week. If you require
pregnancy, for free under the NIP
school, shopping centres, childcare or translating or interpreting services,
university • people aged 65 years or over, for free call 131 450.
under the NIP
• ask someone to get food and other
necessities for you and leave them at
your front door
• do not let visitors in — only people who
usually live with you should be in your
home.
If you need to go out to seek medical
attention, wear a surgical mask (if you
have one) to protect others.
You should stay in touch with your family
and friends by phone and online.
Get connected: supporting each
other at home
We are all spending more time at home as
we reduce our movements to help limit the
spread of COVID-19.
As public concern about COVID-19
deepens, social networks, both virtual Check in on your friends, family and neighbours by phone, social media or a even a nice, personal note
and real, are becoming more important.
Sources: health.gov.au and dhhs.vic.gov.auYOUR CITY OF MELBOURNE MAGAZINE
Photo: Melbourne Symphony Orchestra
8 WAYS TO ENJOY
MELBOURNE FROM HOME
Watch composer and soprano Deborah Cheetham AO and the Melbourne Symphony Orchestra perform ‘Eumeralla: a war requiem for peace’ online
Stay in touch with the foodie and 2 Get a 10-pack of fresh, nutritious 7 Get your nature fix by live-streaming
cultural delights you love about meals from Poked or choose their care Melbourne Zoo’s cutest residents, from
Melbourne, even while you stay at home package, which comes complete with penguins to baby snow leopards, then
to help stop the spread of COVID-19. meals, desserts from Cupcake Central wander through a virtual Royal Botanic
and free board games. Gardens.
Eating in is replacing eating out for 3 Order bread, cheese, fresh produce and 8 Expand your mind by exploring the
now so, for the latest updates about other pantry essentials from Spring amazing collections of the National
businesses offering home-delivered meals Street Grocer’s virtual deli. Gallery of Victoria and Melbourne Museum
and pantry essentials, browse What’s online, or listen to a free online concert
On Melbourne’s tasty blogs at 4 Choose from miso glazed tofu salad,
presented by Melbourne Symphony
whatsonblog.melbourne.vic.gov.au red velvet lamingtons, gnocchi with
Orchestra or Melbourne Recital Centre.
pulled pork ragu and more, home-
The blogs also list many online cultural delivered from the Atlantic Group.
experiences you can enjoy for free, and IMPORTANT
local retailers that will deliver to your door. Cultural experiences and retail Please note due to current circumstances,
There’s so much to discover, so check back businesses may have different opening
5 Have a ‘crafternoon’ with a delivery of
regularly for updates. hours, change their offerings, or close or
art supplies from Dean’s Art, creative
kits for little ones from Stranger Than run out of stock at short notice. Check
Here’s a sample of what’s on offer.
Paradise and learn-to-knit kits from online with each business for the latest
Home-delivered meals and Morris and Sons. information. If you order meals, check
pantry supplies individual delivery apps for contactless
6 Catch up on your reading by ordering delivery arrangements.
1 Let King & Godfree in Carlton be your titles from Melbourne’s iconic
temporary nonna. Order fresh pasta, bookstores, such as Books for Cooks,
eggplant parmigiana, hearty meatballs Wayward Books, Metropolis Books FOR MORE INFORMATION, VISIT
and more. and Readings. whatsonblog.melbourne.vic.gov.au
Photo: Zoos Victoria
Get favourite meals home-delivered Live-stream Melbourne Zoo Order art supplies online
MELBOURNE APRIL 2020 11NEED TO KNOW
FACILITIES AND SERVICES
WHAT’S STILL OPEN,
AND WHAT’S ON HOLD
The safety of our communities, ‘Our organisation has done a significant
customers and staff is our top priority amount of planning to ensure crucial
as we work to help stop the spread services to the community are not severely
of COVID-19. impacted by this pandemic.
‘We will do everything possible to continue
A taskforce has been established at Town
to deliver essential services such as waste
Hall to implement the advice and actions
and recycling, services to older people,
from the Victorian Government and the
children’s services, homelessness services
National Cabinet for COVID-19 across our
and animal management.’
operations.
A number of Council’s non-essential
We’ve acted promptly on government
services have been closed temporarily to
advice to close certain facilities and
help reduce the spread of the virus in the
services, and will continue to deliver
community.
essential services, while following the
latest health and safety guidelines. ‘Our libraries, recreation and cultural
Lord Mayor Sally Capp said many of centres are important community meeting
Council’s services perform an essential places so this is not a decision we take
public health function so it is important lightly,’ the Lord Mayor said.
they continue.
‘Melbourne must remain a caring city that IMPORTANT
lends a helping hand during tough times. The following information about
We know that this is a stressful time – so suspended services and closed facilities
ensuring we continue to deliver for the is correct at time of print, but things are
community and look after those most at changing quickly.
risk has never been more important,’ the
For an up-to-date list of frequently
Lord Mayor said.
asked questions, including closures and
adjustments to services, visit
melbourne.vic.gov.au/coronavirus Our libraries offer many online resources
Aged care services are continuing Rubbish collection will continue as normal
12 READ ONLINE AT MAGAZINE.MELBOURNE.VIC.GOV.AUYOUR CITY OF MELBOURNE MAGAZINE
WHICH CITY OF MELBOURNE WHICH CITY OF MELBOURNE Neighbourhood houses
FACILITIES AND SERVICES FACILITIES HAVE CLOSED All neighbourhood centres and
REMAIN OPEN? FOR NOW? neighbourhood houses are temporarily
Planning, building, waste and recycling Melbourne Town Hall and other Council closed to the public, though some
and animal management will continue buildings will be closed to the general programs and services usually run at
to operate as normal. public until further notice. neighbourhood houses will run remotely.
Arts and cultural venues Connect with your local neighbourhood
Aged care support services, meals
house by phone, email or social media for
and community groups Meat Market, Signal, ArtPlay and Arts more information.
In-home services including domestic House are closed until further notice
assistance, home maintenance, meals, Parks, gardens, basketball courts,
Libraries playgrounds and equipment
personal care, respite, and individual
social support are continuing. City Library in Flinders Lane, Kathleen Syme
All playgrounds, basketball courts and
Library and Community Centre in Carlton,
Our teams are asking COVID-19 skate parks are closed for now. Our 480
Library at The Dock in Docklands, East
screening questions to ensure the hectares of parks and gardens are still
Melbourne, North Melbourne and Southbank
health and safety of our clients, open for essential daily exercise, but all
libraries are closed until further notice.
community and staff. outdoor fitness equipment is closed.
You can continue to access library
Please remember to maintain 1.5 metres
Childcare facilities collections online, using your library
distance from other people when
All Council’s childcare facilities will membership number. This includes
exercising and avoid gathering in groups.
continue to operate as usual at this time. thousands of free e-books, audiobooks,
e-magazines and learning resources. Pools and recreation centres
Childcare is considered an essential
If you don’t have a library Melbourne City Baths, Kensington
community service. Advice from the
membership you can sign up at Recreation Centre, Carlton Baths, North
Victorian Government is that all essential
melbourne.vic.gov.au/libraries Melbourne Recreation Centre and The
services remain operational for now.
Venny are now closed until further notice.
The City of Melbourne will continue You will not be fined for books due back
during the closure, and reservations will Your membership will automatically be
to heed the advice of the Chief Health
be held until our libraries re-open. placed on free suspension during this time
Officer and the Department of Health
that we are closed, so you won’t be charged.
and Human Services as the situation
Maternal and child health
evolves. Visitor services
All our maternal and child centres are closed
All City of Melbourne visitor centres are
Queen Victoria Market to the public. We will replace face-to-face
closed, and the visitor services offered
Queen Victoria Market remains open for home visits and centre appointments with
by our red coat ambassadors have been
fresh fruit and vegetables, meat and fish, telephone or electronic consultations.
suspended, until further notice.
deli items, dairy, bread, eggs and other If you have an existing appointment,
key essentials. maternal and child health staff will More information and the latest
The market is open on Tuesdays and contact you to offer and consultation updates on City of Melbourne
Thursday to Sunday. When visiting the via phone, FaceTime or Skype. services can be found at
market, only shop for what you need Please phone 9340 1444 or email melbourne.vic.gov.au/
and maintain social distancing. mchbookings@melbourne.vic.gov.au coronavirus
if you have any questions.
For more information, visit qvm.com.au
Queen Victoria Market remains open Childcare facilities are operating as normal at this time
MELBOURNE APRIL 2020 13TOP 5 TIPS FOR WELLBEING
DURING SOCIAL DISTANCING
1 Discover the superpowers of your Your local community gardens may still
library card have excess produce to share through
non-contact drop-offs, so get online to find
Enjoy free access to e-books, audiobooks, local groups, or grow your own produce in
magazines, newspapers, music, your garden or pots.
documentaries and films online using your
library card during the temporary closure 3 Stay connected
of our libraries, and year-round.
Prolonged periods of social isolation are
You can also tune in to our podcasts for unsettling for most people, and some will
book tips, research the history of your house, feel this more than others. Be sure to check
browse through our online kid’s corner, in with family and friends regularly by
and study or refine a skill through free and phone or online.
unlimited access to courses on Lynda.com
Now is the time for Melburnians to show
If you’re not a library member, sign up their community spirit. If you know of
online at melbourne.vic.gov.au/libraries isolated or vulnerable neighbours, be sure
to check on them too. A friendly note or an
2 Eat a rainbow offer of assistance can work wonders.
Plant-based foods of bright and varied
4 Get creative with exercise
colours offer the highest amounts of
nutrients and antioxidants, so eat plenty To exercise at home, why not try an online
of fresh, seasonal fruit and vegetables, and video session, and throw a ball for your
avoid processed foods that are high in fat, pets to keep the whole family moving.
sodium and sugar.
Keep your body moving
Our trainers will post exercise videos and
tips on our Melbourne City Baths, Carlton
Baths and North Melbourne Recreation
Centre Facebook pages, to help you keep
fit at home.
They also suggest activities like juggling
while standing on one leg, or throwing and
catching a ball against a wall with your
Eat fresh fruit and vegetables non-dominant hand, to keep your brain and
body active.
5 Care for your mental health
While it’s important to be well-informed
about what’s going on in the world and
follow current government guidelines, it’s
easy to feel overwhelmed by news about
COVID-19.
Make sure you’re only getting information
from trusted sources and switch off to
give yourself time to relax and recharge.
Whether you cook, meditate, do yoga,
dance around the living room or call a
friend – do what nourishes you.
If you need support, contact Beyond
Blue on 1300 22 4636 for short-term
counselling and referrals, or Lifeline on
Exercise with your furry friend Spend time looking after your plants
13 11 14 for 24-hour crisis support and
suicide prevention services.
14 READ ONLINE AT MAGAZINE.MELBOURNE.VIC.GOV.AUYOUR CITY OF MELBOURNE MAGAZINE
A MESSAGE TO OUR COMMUNITY
As we face into the biggest public health
challenge we’ve ever experienced, the City
of Melbourne is here to reassure you that the
health and wellbeing of our community is at
the heart of all our decision making.
This is an unprecedented time and we are
committed to supporting all residents and
businesses by delivering essential services,
and helping combat the spread of COVID-19.
We are urging everyone to adhere to the
advice from health authorities to help keep
our community as safe as possible.
You can count on us to continue to deliver
services such as waste and recycling;
support for the elderly, isolated and at-risk;
children’s services; homelessness services
and animal management. It’s what we’re here
to do, and we won’t let you down.
To the businesses within the City of
Melbourne, we have established a COVID-19
Business Concierge Hotline to provide
information and advise you about available
support – call 9658 9658 and press 1 to
access this service.
For the latest on how we’re supporting you
and the community in these fast-changing
times, visit melbourne.vic.gov.au COUNCIL AND COMMITTEE MEETINGS
Take care, stay healthy, and look out for To stay up-to-date with the latest advice on how to access council and committee meetings
each other. in coming months, please visit melbourne.vic.gov.au/aboutcouncil
Melbourne City Council
YOUR COUNCIL
The Right Honourable Deputy Lord Mayor
Lord Mayor Sally Capp Arron Wood
Portfolio Chair, Major Projects Portfolio Chair, Finance and
and Major Events Governance
9658 9658 Deputy Chair, Environment
lordmayor@melbourne.vic.gov.au 9658 9658 Postal address for all councillors
arron.wood@melbourne.vic.gov.au City of Melbourne,
GPO Box 1603, Melbourne VIC 3001
Cr Nicolas Frances Gilley MBE Cr Kevin Louey Cr Susan Riley
Portfolio Chair, Transport and Portfolio Chair, Prosperous City Portfolio Chair, Small Business,
Aboriginal City Retail and Hospitality
9658 9170
Deputy Chair, Prosperous City,
9658 9038 kevin.louey@melbourne.vic.gov.au
Major Events
nicolas.francesgilley@
melbourne.vic.gov.au 9658 9636
susan.riley@melbourne.vic.gov.au
Cr Rohan Leppert Cr Cathy Oke Cr Beverley Pinder
Portfolio Chair, Arts, Culture and Portfolio Chair, Environment Portfolio Chair, People City
Heritage Deputy Chair, Aboriginal City, Deputy Chair, International
Deputy Chair, Transport and Finance Engagement,
Planning and Governance Small Business, Retail and
Hospitality
9658 9051 9658 9086
9658 9056
rohan.leppert@melbourne.vic. cathy.oke@melbourne.vic.gov.au
gov.au beverley.pinder@melbourne.vic.
gov.au
Cr Philip Le Liu Cr Nicholas Reece Cr Jackie Watts OAM
Portfolio Chair, International Portfolio Chair, Planning Portfolio Chair, Knowledge City
Engagement Deputy Chair, Major Projects Deputy Chair, People City
Deputy Chair, Arts, Culture and 9658 9704 9658 8580
Heritage, Knowledge City
nicholas.reece@melbourne.vic.gov.au jackie.watts@melbourne.vic.gov.au
9658 9630
philip.leliu@melbourne.vic.
gov.au
MELBOURNE APRIL 2020 15OUR RESPONSE
CITY CLEANING
SERVICES EXPANDED
A cleaning blitz is underway across ‘This is a challenging time for everybody. Melbourne to respond to this challenge
the city in a bid to improve cleanliness Now more than ever it’s important that and improve health and wellbeing.’
to help combat COVID-19 and bolster we get the essential services right,’ the The expanded activities build on regular
community confidence. Lord Mayor said. services we provide year-round like
‘Not only will we be undertaking more rubbish collection, recycling and street
The City of Melbourne has ramped
work to help keep our streets clean, cleaning. The City of Melbourne invests
up cleaning services, with a focus on
additional cleaning and sanitisation $13.6 million a year in cleaning contracts
sanitisation, cleaning frequently touched
is a very practical way for the City of and almost $1 million in graffiti removal.
surfaces, removing litter and increasing
street sweeping.
Recent activities include high-pressure
cleans of street furniture. New soap
dispensers have been installed in toilet
blocks in our busiest public parks.
We’ve also increased the frequency
of cleaning our public toilets.
The deep cleans we’ve stepped up
include sanitising drinking fountains
and high-pressure hot washing of toilets,
bin surrounds and barbecues.
‘This is a crucial time to maintain
cleanliness both for public health and
public confidence,’ Lord Mayor Sally
Capp said. ‘Extra cleaning regimes
will help reduce the risk of the virus
spreading.
‘We’re making sure Melbourne is
thoroughly cleaned, and we’re focussing
on priority areas.’
The Lord Mayor said the City of
Melbourne is conscious of community We are increasing cleaning services across the city
concerns during this time.
CONTACT POSTAL ADDRESS INTERPRETER SERVICES
melbourne.vic.gov.au/contactus City of Melbourne We cater for people of all backgrounds.
03 9658 9658 GPO Box 1603 Please call 03 9280 0726.
Melbourne VIC 3000
NATIONAL RELAY SERVICE
Teletypewriter (TTY) users phone FEEDBACK
13 36 77 then ask for 03 9658 9658 To provide feedback, contact the
Speak & Listen users phone City of Melbourne or email
1300 555 727 then ask for 03 9658 9658 melbournemag@melbourne.vic.gov.au
IN PERSON ONLINE VERSION
Please note that the Melbourne Town Hall The news around COVID-19 is changing
administration building at 120 Swanston daily. For our latest stories, read and
Street is currently closed to the public due subscribe to Melbourne magazine online at
to COVID-19. Please check online or phone magazine.melbourne.vic.gov.au
us for updates.
AUDIO VERSION
CONNECT To hear an audio version of Melbourne
magazine, visit the Melbourne Library
facebook.com/cityofmelbourne
Service on SoundCloud or contact
twitter.com/cityofmelbourne Vision Australia on
printaccess@visionaustralia.org
instagram.com/cityofmelbourne or 02 9334 3524.
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