Accessible Ballarat Guide - City of Ballarat
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Accessible Ballarat
Guide
Table of contents
Shopping and entertainment 4
Attractions 6
Dining 14
Accommodation 19
Public Amenities 25
The City of Ballarat respectfully acknowledges the
Wadawurrung and Dja Dja Wurrung people – traditional
custodians of the land on which we live and work.
2
Accessible Tourism in Ballarat
Ballarat continues to have a The city offers a wide range
strong commitment to providing a of activities and experiences
high level of accessible facilities for people with a disability,
including accommodation, cafes including adaptive sporting
and restaurants, play spaces, opportunities.
gardens, attractions, and sport
The following information is
and recreation venues.
provided courtesy of inclusive
In addition, the city’s facilities are tourism advocate TravAbility and
scalable which allows the region is based on a 2019 audit of a
to cater for larger groups of selection of Ballarat properties.
travellers with a disability and/or Please check with the operator/s
sporting groups or major events. in advance to ensure your
requirements are met.
Useful contact numbers
City of Ballarat: 5320 5500
CDC Ballarat: 5331 7777
V/Line: 1800 800 007
Ballarat Taxis: 131 008
TTY: 9619 2727
Emergency: 000
3
Shopping and entertainment
Stockland Wendouree Central Square
Corner of Norman Street and 18 Armstrong Street South,
Gillies Street, Wendouree Ballarat
Single-level shopping centre Three-level shopping centre
Wide level access to all stores Key entrances via Myer
Disabled parking close to on Sturt Street, via Target
entrances on Doveton Street, and
via a long sloping ramp in
Accessible toilets, parents’ Armstrong Street
room and sensory quiet room
Escalators and lifts to access
Adult change room with a full each level
area hoist and the toilet is a
left-hand transfer against the Accessible toilet on the
wall ground floor
Motorised scooters and
wheelchairs available at no
cost from Centre Management Bridge Mall
Sturt Street, Ballarat
Centre website contains full
accessibility information Flat and accessible throughout
Accessible toilet in Alfred
Walk with push button entry
and locking, left-hand transfer
and side rails
Accessible parking in both
Little Bridge Street and Curtis
Street
4
Shopping and entertainment
Showbiz Cinema Accessible toilet on the
Delacombe Town Centre ground floor with side and
rear handrails and a padded
Single level throughout backrest
Entry via ramp Open captions available
Open captions available Sensory-friendly films and cry
Audio description sessions baby sessions
Lighter and quieter sessions
Accessible toilets Overwrought Gallery
Accessible seating 3409 Midland Highway,
Blampied
Entry to the shop through
wide doorway. The shop is
well laid out with clear space
throughout
Outdoor garden is flat with
fine hard packed crushed
rock pathways. Clear space
between all exhibits
Picnic table on the terrace
outside the showroom and
Regent Cinemas in the garden with one open
49 Lydiard Street North, side allowing wheelchair
Ballarat users to sit forward-facing at
the tables
Full wheelchair access
throughout and designated Toilet facility with a wide
wheelchair positions in each doorway and wide internal
cinema space. Peninsula type toilet
with 38cm high seat, no
All levels serviced by an handrails
elevator (including Gold Class)
5
Attractions
Mars Stadium
725 Creswick Road, Ballarat
Adjoins the North Ballarat A portable Marveloo Adult
Sports Club Changing Facility inside the
gate services the stadium’s
Designated disabled parking major events
in the sports club car park
On the eastern side of the
Variety of seating options for ground, in front of a grass
patrons with a disability hill, is a series of ground level
In front of the sports club is a accessible seating locations.
raised section that caters for They are located between
wheelchair patrons and single groups of four fixed seats and
accompanying guest. These would suit families or groups
seats are elevated and access The western stand has
is gained either through the designated disability seating
sports club or a ramp inside locations that are raised with
the gate ramp access. Each location
Accessible toilets inside the has two companion seats
gate and within the sports Disabled toilet facilities at the
club western stand
6
Attractions
Ballarat Aquatic
and Lifestyle Centre
Prince of Wales Recreation
Reserve, Gillies Street North,
Art Gallery of Ballarat Lake Gardens
40 Lydiard Street North,
Disabled parking at the front
Ballarat
and side of building
Level entry from Lydiard Street 50-metre and multipurpose
via self-opening doors pools with ramped entry
Accessible toilet on the Portable hoist available for
ground floor use in any pool
Hearing augmentation Three pool wheelchairs, four
equipment is available accessible toilets and shower
Small elevator services the facilities, and a full Adult
two levels Changing Facility with table
and ceiling hoist
Large power wheelchairs and
mobility scooters may require Hearing augmentation
the service elevator to gain equipment available
access to the second level Cafe has full ramped access
All spaces are large and easy
to navigate
7
Attractions
Ballarat Botanical Gardens
114 Gillies Street North,
Lake Wendouree
Disabled parking at both ends Seating provided at regular
of the garden. The parking intervals throughout the
bays at the Nursery Drive garden, as are wheelchair-
end have an extended area accessible drinking fountains
behind them making them Accessible toilets at both ends
suitable for rear loading vans of the garden adjacent to the
The terrain is flat, making disabled parking areas
it easily accessible to The Ballarat Botanical
wheelchair and mobility Gardens features sensory
device users as well as slow gardens
walkers
Path surfaces are either
asphalt or fine, hard packed
red gravel
8
Attractions
Ballarat Wildlife Park
250 Fussell Street, Ballarat East
Designated disabled parking The lower entry to the reptile
spaces to the left of the main house gives access to the
entry crocodile viewing area
Car park is gravel and a Accessible toilet located
sealed path leads to the ticket behind the cafe in the reptile
box house. It contains a left-hand
transfer toilet with side and
The path to the right (after rear bars, baby change table
entry) is gently sloping to the and basin with a lever mixer
koala observation area tap
The pathway beyond the The cafe area (in the entry
koala area is steeper and is building) is accessed by
best accessed via the lower a wooden ramp. The
ramp door swings out and can
All exhibits provide good be difficult to open while
viewing over low walls, remaining on the platform
transparent fencing or glass Ample room in the cafe and a
panels choice of seating
9
Attractions
Sovereign Hill
Bradshaw Street, Ballarat
Entry to the main building Disabled parking bays in
and ticket office is via a ramp front of the main building
at the front of the building Wooden bridges give access
Road and pathways through to the boardwalk between
the site are gravel. The each set of steps. Most of
surface is fine with aggregate the shops have wide level
of less than 13mm and is doorways
hard packed Accessible toilets are located
All the paths are step-free behind the photographic
studio, in the United States
Main Street is a gentle slope Hotel, next to the Fire
until the red brick chimney at Brigade, next to the main
the mine tour office, where theatre in the entrance
the slope increases building and at the cafe
On the edges of Main Street Accessibility information
are bluestone gutters. A including Auslan, Social
boardwalk is in front of the Scripts and a downloadable
shops on both sides of the PDF map available on the
road Sovereign Hill website
10Attractions
Kryal Castle
121 Forbes Road, Warrenheip
Designated accessible car All buildings and exhibits
parking close to the entrance have wide level doorways
with good maneuvering
Double gates give level
internally. One exception
access to the grounds,
is the Story of Kryal room,
however these are only
which has a 150mm step
available on request or by
that is only suitable for
appointment
ambulant visitors
The attraction’s surface is
paved stone throughout and The Tower, Wizard’s
relatively smooth, making Workroom and The Dungeon
it navigable by wheelchair are all multi-level buildings,
users or visitors using with only the ground floor
mobility devices of each building being
accessible
The tournament arena has
good accessible viewing The Abbey Tavern function
around the perimeter centre has level entry and
wheelchair access to the
Ramps available to The Ale dancefloor
House and The Village Shop
11Attractions
Creswick Woollen Mills
Railway Parade, Creswick
The entire mill building area is
a flat concrete floor
All of the corridors are wide Victoria Park Inclusive
and easy to navigate Play Space
Fonts on displays are large Oak Avenue, Newington
and easy to read The site features sealed
All displays are positioned at pathways throughout,
one metre or less ramps to play equipment,
Broad mesh fencing gives a and a variety of activities
good view of the equipment, for all abilities including a
regardless of eye height large range of play panels
for children with cognitive
Retail area is well laid out abilities
with multiple level displays
The playground includes both
Accessible toilet with side and accessible toilets and an Adult
rear grab rails and a padded Changing Place with a full
backrest located off the main service hoist
entrance
Accessible picnic facilities
Animal feeding area has throughout and accessible
ramp access drinking fountains
12Attractions
Eureka Centre
102 Stawell Street South, Ballarat East
Designated accessible The upper level of the 140-
parking in the main car park seat theatre is accessible
opposite the centre from opposite reception.
Inside there is a large area
A gently sloping concrete for wheelchair users. The
path leads to the centre lower level is also accessible
Entry to the foyer is through and four seats at either side
a wide self-opening door of the theatre in the front
row are removable to allow
A ramp leads to the lower
for wheelchair seating. The
level exhibition space
theatre is also equipped with
Accessible toilet on the hearing augmentation
upper level opposite
reception with side and rear The displays and cafe have
grab rails and a padded good circulation space
back rest
13Dining
Kittelty’s at the Hydrant Food Hall
Art Gallery of Ballarat 3 McKenzie Street, Ballarat
40 Lydiard Street North, Access to the cafe is difficult
Ballarat due to the pathway. The
The front door is a heritage approach is narrow with
entry with a narrow door clearance between the
and three steps power poles and walls
being 810mm
Accessible entry is available
via the art gallery foyer after Roadway to the sidewalk
10am requires negotiation of a
bluestone curb
The interior is compact with
best accessible seating for a The cafe’s front door is
wheelchair, mobility device electronically operated with
user and parents with prams push buttons inside and
inside the gallery entrance outside the building
Fully accessible bathroom
with left-hand transfer, side
Lola at The Provincial Hotel and rear handrails, padded
121 Lydiard Street North, backrest, and handbasin
Ballarat with a lever mixer tap
Accessible parking in the
car park off Ararat Street Fika
Accessible entry off Ararat 36A Doveton Street North,
Street Ballarat
Two accessible toilets with The entrance is level and
side and back rails and a wide
backrest Ample room to access the
counter and a choice of
seating
No accessible toilet
14Dining
The Lake View Hotel The Yacht Club
22 Wendouree Parade, 18 Wendouree Parade, Lake
Lake Wendouree Wendouree
Entry is through the wide Two disabled parking bays
main door at the front of the club and
access from a short, level path
Both the bar and bistro are
spacious and provide room Accessible toilet is available
to move easily on the outside of the building.
There is a combined toilet and
All tables have movable accessible shower with a fold-
chairs down seat off the entry foyer
Accessible toilet facility with The interior has a full bar
side and rear handrails and and dining with space to
a padded backrest negotiate the full length
Alfresco dining available Access to the outside area
on the footpath is through wide double doors
with level entry
Chairs are movable allowing
Boatshed Restaurant a choice of dining options
27A Wendouree Parade,
Lake Wendouree
Both internal and outside Saigon Allee
dining areas are open with 30 Armstrong Street North,
ample room Ballarat
The tables and chairs in both
locations are accessible for Open design with a large
wheelchair users and people door, level street entry and
using mobility devices spacious interior
Toilet facilities are limited Moveable seating providing
with a male and female a choice of seating options
non-accessible facility No accessible toilet
15Dining
Cafe Sidra Golden City Hotel
321 High Street, Learmonth 427 Sturt Street, Ballarat
Cafe entry is through a large All areas are well laid out
door with level entry from with easy access and a wide
the footpath choice of seating
Internally, the cafe is Chairs are easily removed
spacious with a large choice to suit wheelchair patrons
of seating areas including
Accessible toilet off the
the back veranda
bistro area with side and
The lower garden/function rear handrails, lever basin
area is accessible from a tap, and a baby change
gate at the side of the cafe table
The surface in the garden Outside dining area has
is fine, hard packed gravel open-ended tables suiting
wheelchair patrons
Accessible toilet is available
off the verandah First floor function venue
is not accessible
The Western Hotel
1221 Sturt Street, Ballarat Hop Temple
Rear of 24-28 Armstrong Street
The layout is open with North, Ballarat
easily movable chairs and
The design is open and it
a wide range of seating
can be entered either through
options
the side door or, when open,
An accessible toilet is large double doors that open
available and there is an directly on to the lane
accessible car park located
Accessible toilet with side
in a private parking area at
and rear bars and a padded
the rear of the hotel
backrest
16Dining
The Lane
(part of The George Hotel)
27 Lydiard Street North,
Ballarat
The floor is tile and polished
concrete
Public areas are all
accessible with one
accessible toilet located
on the ground floor
The bar and main dining
areas are spacious and
easy to move around with
a variety of seating options
Craig’s Royal Hotel
10 Lydiard Street South,
Zambrero
Ballarat
22 Armstrong Street North,
The hotel has a lift to service Ballarat
the first and second floors
Open plan with ample room
The lounge and gallery have for people using wheelchairs
a tiled floor or mobility devices
The tables and chairs are all Large gaps between the
movable, giving options for tables make it an ideal
wheelchair patrons location for parents with
The wine bar has a short prams
pile carpet floor and the Accessible toilet with
tables and chairs are side and rear rails and
movable a backrest
Accessible toilet in the
gaming room which services
the entire hotel
17Dining
The Forge Pizzeria and Accessible toilet with side
Housey Housey and rear handrails, hand
14 and 12 Armstrong Street basin with a level mixer tap,
North, Ballarat and a sloping mirror
Function space Housey
The Forge is accessed Housey is accessed via
through a wide level door a large doorway from
The interior is spacious, Armstrong Street or via
allowing for easy navigation The Forge
The furniture is also movable, The space is open with
allowing for flexible seating furniture arranged as
allocation required
Curbside dining space with The integrated sound and
level access and movable lighting system allows control
furniture of sound and light by zone
and provides a hearing loop
Accessible bathroom is
shared with The Forge
18Accommodation
The George Hotel BIG4 Ballarat Goldfields
27 Lydiard St North, Ballarat Holiday Park
108 Clayton Street, Ballarat
Accessible entry to the hotel
is via The Lane Two fully self-contained
accessible family cabins,
One accessible room with a each with a full roll-in
queen and single bed. Both shower/wet room
beds provide under bed
clearance for a patient hoist Wide doorways give access
to the master bedroom and
The room also has a roll-in the bunk bedroom
shower and a fixed shower
seat The cabins cater for up
to six people
A large parking bay is
Heritage on Lydiard provided next to the cabins.
15 Lydiard Street North, The bays are long and
Ballarat will accommodate a rear
loading van or a car and
One room with a queen trailer
bed with 100mm clearance
There is also an accessible
under the bed
bathroom in the main
The room has a roll-in amenities block
shower and fixed shower
The site is flat with asphalt
seat
pathways throughout
There is a lounge area and
writing desk that provides
knee clearance
Power points can be difficult
so bringing a desktop board
is recommended
19Accommodation
Ballarat Primavera Three portable shower chairs
213 Daylesford Road, Ballarat available on request
The house consists of four Large living areas consisting
spacious rooms, each with of a kitchen/ dining area,
an ensuite. Can be rented lounge and a second dining
as a whole building or by area
individual rooms There is also an indoor lap
Purpose-built bathroom pool (not fully accessible),
consists of an accessible toilet gymnasium, lock-up garage
with handrails at the side and and outdoor dining area
back and a padded backrest The property provides direct
Bathroom is large with ample access to the Yarrowee Trail
wheelchair space and the Ballarat Information
Centre has a TrailRider all-
Handbasin has a level mixer terrain wheelchair which can
tap and clear space below it be borrowed for the duration
Shower is equipped with a of a stay
fold-down shower seat and
an easy to reach lever mixer
tap
The bathroom is accessible
from the main hall or the
bedroom and can be used
as an ensuite or communal
bathroom
The additional three
bedrooms are all very
spacious and all have large
bathrooms. They are not
equipped with toilet bars or
shower chairs, but may be
suitable for some people
with a disability
20Accommodation
The Provincial Hotel A brick path/ramp leads to
121 Lydiard Street North, reception
Ballarat The hotel restaurant is behind
Two two-bedroom accessible the reception counter, which
apartments with separate has a lower height bench
living areas, a kitchen and with knee clearance at the
dining area side
The master bedroom features Accessible toilet off the
a deluxe king size bed with servery
an oversized ensuite and the Disabled parking outside the
second bedroom features accommodation wing
deluxe twin beds
The hotel has two accessible
The main bathroom is fully units with full roll-in shower
accessible with a roll-in
shower, generous fold-down There is a third unit with the
shower chair and easy to same facilities but it also has
reach controls. It also has an adjoining room for
a fully accessible toilet with a carer or family member
handrails and backrest plus The toilets have side and rear
a full-sized spa bath rails with a padded backrest.
Each unit has a private
outdoor deck with ramped
Sovereign Hill Hotel access
Magpie Street, Ballarat
Ramped brick pathways give
Sits on the same site as access to the full hotel site
Sovereign Hill with an
The easiest access to
entrance off Magpie Street
Sovereign Hill is gained by
Designated disabled parking driving down to the main
space at reception entry and parking in the
disabled bays provided
21Accommodation
Cave Hill Creek
110 The Glut Road, Raglan
Main buildings are all Communal accessible toilet
wheelchair accessible with that services the lodge
large level entry doors The amenities block has a full
wet room/roll-in shower with
The Lake View Lodge’s
a large fold-down seat and
ensuite rooms all have
detachable shower rose
single beds that allow for
wheelchair transfer This property is geared
to groups and camps
Group accommodation
with a variety of outdoor
facility that can host up to
experiences. It has tailored
140 people
those experiences to
The glamping village has one cater for people with
tent with full ramped access. a disability, including
The bedding configuration climbing, bushwalking with
can be changed to suit a TrailRider, canoeing and
customer needs team-building experiences
The glamping village is Programs are tailored to
serviced by an amenities the group’s needs, with
block adjacent to the equipment brought in to
accessible tent suit the group
22Accommodation
RACV Goldfields The public spaces are all
1500 Midland Highway, open and easy to navigate
Creswick
The main dining room has
Six designated disabled ramped access next to the
parking spaces either side of window
the main entry
The resort has full
The entry is flat and wide
conference facilities with
with a spacious foyer and
another accessible toilet in
reception desk. There is an
the conference wing
accessible toilet located off
the main reception area Hearing loops can be
Five accessible rooms all provided as part of a
adjoin a standard room conference package
making the resort suitable The resort has a small pool.
for families or travellers with There is no lift access into
a disability bringing carer the pool however there is
support stepped access into the
Each accessible room has a shallow section and then
queen bed and two single into the main pool
beds The resort adjoins a network
The combination of rooms of off-road cycle trails.
makes this resort suitable for There is a fully lockable bike
teams or large groups storage area that has ample
Bathrooms have a full roll-in room for the storage of
shower/toilet area with side handcycles. The resort also
bars and a bath provides trailer storage
Rooms have a balcony with
ramps over the sliding door
sill
23Accommodation
Sovereign Park Motor Inn The hotel has three
223 Main Road, Ballarat conference rooms, two of
which are fully accessible
One fully accessible room
(queen bed and a single bed) There is an accessible toilet
adjacent the conference
The bathroom is a full wet facility
room
The shower has a removable Bell Tower Inn
shower rose, grab rails and 1845 Sturt Street, Alfredton
portable shower chair, and
the toilet has a side grab rail Two accessible rooms, each
with a queen bed and a
Parking is available outside single bed
the unit with a short but steep
ramp up the curb Bathrooms have handrails
near the toilet and shower
Entry to the unit is level
Showers are walk-in and
There are steps into reception shower chairs are available
so guests should call on
arrival and paperwork will be Ramps are available into the
brought out rooms, reception area and
restaurant
The accessible entry into the
restaurant is at the far end of Parking is available in front
the building off the public car of the rooms
park
There is a ramp to self-
opening double doors to
give access to the bar and
restaurant
An accessible toilet facility
is located in the main dining
room
24Public Amenities
Ballarat Town Hall
(Ballarat Information Centre and Changing Places restroom)
225 Sturt Street, Ballarat
The Ballarat Information These facilities are accessed
Centre is located at the after hours with a MLAK key
rear of Town Hall (parking The Visitor Centre can be
available off Bath Lane) accessed from the rear of
It has an Adult Change the Town Hall through self-
Room with full service hoist opening doors and is well
and a non-peninsular toilet. laid out with easy access to
It is situated near Sturt Street brochures and staff
and Ballarat’s main dining Access to the Town Hall’s
precinct upper level is via a lift in the
foyer
25Public Amenities
Ballarat Train Station
Lydiard Street North, Ballarat
The train station has The accessible toilet has
easy access from the bus been upgraded to new
exchange and from the drop standards. The existing toilet
off points height, handrails and basin
are compliant
The bus exchange has full
TGSI tiles leading to the Access to the second
main platform and into the platform is via the
ticket office pedestrian crossing over the
rail tracks in Lydiard Street
The ticket and information
windows are equipped
with hearing loops and
communication cards
26Disability services
For information about disability services in the Ballarat area, phone
the Commonwealth Respite and Carelink Centre on 1800 052 222.
For people with a hearing impairment, dial 1800 555 677 using
your TTY then ask for 1800 052 222 through the National Relay
Service.
Adult Changing Facilities/Places
A state-of-the-art Adult Changing Facility, including hoist equipment
and a height-adjustable change bench, is available at the back
of the Ballarat Town Hall in Bath Lane. Users are to provide their
own hoist slings. Other Adult Changing Facilities are available at
Stockland Wendouree and the Ballarat Aquatic and Lifestyle Centre.
Adult Changing Places are located at the Victoria Park Inclusive Play
Space, Ballarat Sports Events Centre, and Mars Stadium (portable
Marveloo).
Public bus service
CDC Ballarat provides fully accessible, air-conditioned, low floor
buses. The buses can be lowered to the kerb and a ramp provided to
accommodate wheelchairs, strollers, walking frames and some small
scooters. For bus timetables and maps, visit cdcvictoria.com.au
Public Transport Victoria’s Access Travel Pass and Scooter and
Wheelchair Travel Pass are accepted on this public transport service.
For details, www.ptv.vic.gov.au
27Ballarat Information Centre, Town Hall, 225 Sturt Street
1800 446 633 | visitballarat.com.auYou can also read
