Assessment Report - Care Certification International

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Assessment Report - Care Certification International
Date: 14 November to 14 November

 Assessment
 Report                                                           2018
[Disclaimer: The audit report has been generated to reflect the compliance of the company
toward the MSPO standard and every criterion’s have been in every effort taken to ensure
the accuracy of the assessment and reporting produced. As the assessment is been carried
                                                                                            MSPO 253O:2013
out based on sampling, certain areas or processes may not be able to verified on its
                                                                                            Part 4
compliances. ]

 Company name                     Sime Darby Plantations Sdn. Bhd.
                                  Bukit Puteri Palm Oil Mill – SOU 10
 Address                          K/B31, Sungai Koyan, 27650 Raub, Pahang Darul
                                  Makmur. Malaysia.
 Report no                        MS18SM0040
 Status of audit                  Surveillance If surveillance No.1

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 CCI-QP-07-07A
Assessment Report - Care Certification International
Thank you for your trustful cooperation during our audit of your organization. This report has been prepared of
every effort to ensure the accuracy of the information recorded. The assessment is based on sampling on the
records, practice, documents and personnel, therefore the final results of the assessment is of representative
towards the system implementation of the organization. This report may generated to record as much of the
system implementation information but may still limited due to the sampling .This report details the assessment
results including strengths, opportunities, and weaknesses. These results were presented to your management at
the closing meeting of the audit. You can use these results to improve the effectiveness of your management
system. We look forward to continuing our partnership towards sustainable business success. This report has been
prepared in compliance to the ISO 17021:2011 requirements.

To ensure the next assessment will be carry out in compliance to the ISO 17021:2011, please remember to
immediately notify CARE Certification International about any significant change to your company at any point of
time. Together we will then coordinate appropriate measures to maintain your current certification. Such
circumstances include, for example, changes relating to the legal, commercial, organizational status or ownership,
organization and management (e.g. key managerial, decision making or technical staff), contact address and sites,
scope of operations under the certified management system, and major changes to the management system and
processes. Together we CARE and will then ensure the smoothness of the upcoming assessment. Thank you for
your persistence of support.

                Signed for on behalf of CCI                     Signed for on behalf of client
Sign

                                                                Name :
                                                                IC :
Name            Mohammad Hafizuddin Bin Rossley                 Company stamp
Date            14/11/2018
Email           admin@cciglobe.com
Fax no          038073 2688

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CCI-QP-07-07A
Section A                  General Information
General
Audit objectives                                            To verify that the system initial implementation is in accordance
                                                            to requirements of the standard adopted.
                                                            To verify that the system implementation is continuously in
                                                            accordance to the requirements of the standards adopted.
                                                            To verify that the system implementation is continuously after
                                                            and in third years of implementation is in accordance to the
                                                            standards adopted.
                                                            Other, (please specify)
Integrate Assessment                                        No
Issue of certificate                                        Yes

Scope of Certification
Scope of certification in English                           The provision of Fresh Fruits Bunch (FFB) processing by palm oil
                                                            mill
Requirement not being applicable                            nil
Justification                                               nil
Other language than above                                   No
Changes from Previous registration                          No
Extension/changes of scope date                             NA

Contact Details
Management Representative                                   En Amirul Akmal Daud
Alternate contacts                                          En Hazrul bin Zulkefli
Management Representative contact no.                       +6012-5896199
E-mail address                                              hazrul.zulkifli@simedarbyplantation.com
Fax Number                                                  +(603) 7848 4363
Fixed Line Number                                           +(603)78484366
NO OF GROUP MEMBERS                                         1

Section B                Previous Audit Result
The result of the last audit system have been reviewed, in particular to ensure appropriate correction and
corrective action has been implemented to address any nonconformities identified. This review has concluded
that:
        No nonconformities have been raised during last assessment.
        Any nonconformities identified during last previous audit have been corrected and the corrective action continuous
        to be effective.
        The management system has not adequately addressed non conformity identified during                  previous audit
        activities and the specific issue has been re-defined in the nonconformity section of this report.

Section C                Conclusion

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CCI-QP-07-07A
The audit team conducted a process based audit focusing on significant aspects/risk objectives required by
the standard(s). The audit methodology used is based on 3P which were People, Paper and Practice.
The audit team concludes and express
    CONGRATULATION and has
    CONGRATULATION however some processes need to address non-compliance(s) but others has
    SORRY and the organization has not established and maintained its management system in line with the
    requirements of the standard and

    demonstrated
    not demonstrated
the ability of the system to systematically achieved agreed requirements within the scope of the
organizations.

Base on the record, there is/are        NIL   unresolved issue.
Therefore the audit team recommends that based on the results of this audit and the system's
demonstrated state of development and maturity, management system certification be:
    Granted (initial certification or recertification)
    Granted upon the acceptance of the noncompliance(s)
    Continued (surveillance)
    Continued (surveillance) upon the acceptance of the noncompliance(s)
    Withheld
    suspend until satisfactory corrective action(s) is completed
    Others (please specify)

Note :
The assessment and recommendation for the initial or continue was based on random samples and therefore
nonconformities may exist which have not been identified. All the pages should be attached if the organization wishes to
copy and delivered to the interested party.

Section D             (For Recertification only)

1        The company has demonstrated effective implementation and maintenance/improvement on its            Yes     No
         management system
2        The internal audit program has been fully implemented and demonstrates its effectiveness as a       Yes     No
         tool for maintaining and improving the management system.
3        The management review process demonstrates its capability to ensure the continuing suitability,     Yes     No
         adequacy and effectiveness of the management system
3        The management review process demonstrates its capability to ensure the continuing suitability,     Yes     No
         adequacy and effectiveness of the management system
4        Throughout the audit process, the management system demonstrates overall conformance with           Yes     No
         the requirements of the audit standard

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CCI-QP-07-07A
Section E              Auditor and Auditees Names

CCI Assessors                           Attendance during opening and closing meeting

Team leader                             Name                                    Designation

Mohamad Hafizuddin                      As per Appendix 1
Team member
Badrul Hisham
Johari Kasim
Trainee auditor

NA
Observer

Section F            Audit Process Matrix
Next Audit Matrix (legend “         ” plan to cover & covered, “       ” for uncover)
                     Planned month & year                    11/2018      11/2019   11/2020   11/2021   11/2021

Internal Audits

Stakeholder consultation / survey

Use of logo

Follow-up from previous audit finding

4.1 Management Commitment & Responsibility
4.1.1 MSPO Policy
4.1.2 Internal audit
4.1.3 Management Review
4.1.4 Continual Improvement
4.2 Transparency
4.2.1 Transparency of information and documents relevant
to MSPO requirements
4.2.2 Transparent method of communication and
consultation
4.2.3 Traceability
4.3 Compliance to legal requirements
4.3.1 Regulatory requirements

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CCI-QP-07-07A
4.3.2 Land use rights
4.3.3 Customary land rights
4.4 Social responsibility, health, safety and employment condition
4.4.1 Social impact assessment (SIA)
4.4.2 Complaints and grievances
4.4.3 Commitment to contribute to local sustainable
development
4.4.4   Employees safety and health
4.4.5   Employment conditions
4.4.6   Training and competency
4.5 Environment, natural resources, biodiversity and ecosystem services
4.5.1 Environmental management plan
4.5.2 Efficiency of energy use and use of renewable energy
4.5.3 Waste management and disposal
4.5.4   Reduction of pollution and emission including
green house gas
4.5.5   Natural water resources
4.6 Best Practices
4.6.1 Mill management
4.6.2 Economic and financial viability plan
4.6.3 Transparent and fair price dealing
4.6.4 Contractor

Assessment man days for the next assessment : 3 md. Recertification: 3
Note: Recertification should be carry out minimum 2 months prior to the expiry of the certificate

Section G               Audit Note
Summary of Area Audited
  BUSINESS AREAS                  DETAILS OF AUDITED SUMMARY
Auditor               Date                                Time
HF                    14/11/2018                          9.30
Opening Meeting
    a) introduction of the participants, including an outline of their roles;
    b) confirmation of the scope of certification;
    c) confirmation of the audit plan (including type and scope of audit, objectives and criteria), any
        changes, and other relevant arrangements with the client, such as the date and time for the
        closing meeting, interim meetings between the audit team and the client's management;
    d) confirmation of formal communication channels between the audit team and the client;
    e) confirmation that the resources and facilities needed by the audit team are available;
    f) confirmation of matters relating to confidentiality;
    g) confirmation of relevant work safety, emergency and security procedures for the audit team;
    h) confirmation of the availability, roles and identities of any guides and observers;
    i) the method of reporting, including any grading of audit findings;
    j) information about the conditions under which the audit may be premature terminated;
    k) confirmation that the audit team leader and audit team representing the certification body is
        responsible for the audit and shall be in control of executing the audit plan including audit
        activities and audit trails;
    l) confirmation of the status of findings of the previous review or audit, if applicable;

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CCI-QP-07-07A
m) methods and procedures to be used to conduct the audit based on sampling;
    n) confirmation of the language to be used during the audit;
    o) confirmation that, during the audit, the client will be kept informed of audit progress and any
       concerns;
    p) opportunity for the client to ask questions.

Closing Meeting
    a) informing the client that the audit evidence collected was based on a sample of the information;
        thereby introducing an element of uncertainty
    b) the method and timeframe of reporting, including any grading of audit findings;
    c) the certification body's process for handling nonconformities including any consequences relating
        to the status of the client's certification;
    d) the timeframe for the client to present a plan for correction and corrective action for any
        nonconformities identified during the audit;
    e) the certification body's post audit activities;
    f) information about the complaint handling and appeal processes.
    g) Any diverging opinion that are not resolved.
    h) opportunity for the client to ask questions.
                                             Executive Summary
The audit was based on the MSPO2503:2013 Part 4 Standard, procedure and and applicable
requirements. There is 4 NC and 1 OFI been raise during the last year audit for 2nd stage assessment audit
conducted on 9-11/10/2018 and found all the NC were closed accordingly and the evidence is adequate.

The audit were done one whole day with total mandays for audit at Bukit Puteri POM is four (3) mandays for
this surveillance 1 audit.

The audit was lead by Mr Mohamad Hafizuddin who are have almost 8 years in the sustainable certification
and other management system certification such as RSPO, ISCC, ISO 14001, ISO9001 etc and also
attended the MSPO Lead Assessor Course conducted by SIRIM. Co auditor is Mr Johari Kasim who are
experienced in the RSPO and ISCC Certification for almost 7 years and attended the MSPO Lead Assessor
Course conducted by SIRIM. Co auditor is MR Badrul Hisham Bin Hj Baharin who are having experince in
palm oil industry for almost 8 years and attended the MSPO Lead Assessor conducted by SIRIM.

                                                 Audit Summary
 Principle 1: Management Commitment & Responsibility
Sighted management establish 16 policy towards sustainability policy. Communication of the policy sighted
done by display at the notice board, briefing during MSPO awareness training and explain the policy to the
stakeholder during the stakeholder meeting. Sighted 6 Project for Continual Improvement Programs as
sighted in Kaizen Charter:
1. To install staircase and platform for water pipeline strainer cleaning and maintenance works. This
programs give an improvement on safety during the mill operations
2. To reduce oil loss at raw effluent to FFB from 0.60 to 0.50- The potential benefit is saving the cost
RM150, 000
3. To increase yearly sales revenue of scrap iron from RM0 to RM25,000.00
4. To increase mill utilization from 40% to 50%
5. To improve safety during conveyor crossing
6. To improve safety during CPO dispatch
Bukit Puteri POM establish the procedure for internal audit and already done the Internal Audit on as per
email Internal Audit notification. Bukit Puteri POM conducted the MRM on 22/03/2018 chaired by
Chairman, the agenda is cover all the MSPO Principle matters such as Employee Safety & Environmental,
Employee Condition, Continual Improvement, CAR Status etc.

Principle 2: Transparency
Generally, Bukit Puteri Palm Oil Mill communicate the information with stakeholders and public through
meeting with stakeholders. The mill management annually organize get together with local communities as
part of promoting MSPO requirements as per SOP (Pihak Berkepentingan). The recent meeting was held on
22 March 2018. For every issue raised the Mill management has prepared management plan on social
impact assessment. Bukit Puteri POM has established procedure for stakeholder (SOP: Stakeholder
Procedure) and Complaints Procedure. Records of complaints and grievances were implemented by
Complaints Form for Stakeholder/supplier and Internal. So far nil complaint were receive and been
recorded.

Principle 3: Compliance to legal requirements
During audit sighted Bukit Puteri POM is had establish the list of legal requirement and verified the

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CCI-QP-07-07A
evaluation assessment is had been done for the compliance legal requirement assessment. All the
requirements evaluated if there is ammendment or additional legal requirement.
Noted the mill land title is belong to Sime Darby Plantation Berhad Bhd under the below lot#
(Borang 11BK)
H.S.(D)/H.S.(M) No: HSD 30
No lot: PT 856
Luas Lot: 2000 Ekar

Verified the land titile terms :
i. Syarat-syarat nyata - Tiada
ii. Sekatan -sekatan kepentingan - Tiada
Principle 4: Social responsibility, health, safety and employment condition
1) Social
Noted Bukit Puteri POM conducted the Stakeholder Meeting on 22/03/2018 with involvement from the
stakeholders such as Ketua Kampung, smallholders, sister estate, contractor, supplier etc. Bukit Puteri
POM establish the Management Plan On Social Impact Assessment from the feedback collected during the
Stakeholder Consultation. Bukit Puteri POM establish the Prosedur Aduan for dealing with complaints and
grievances. All stakeholder are freely to request the Complaint Form from the Mill Management and submit
by insert to the Complaint Box in front of the mill's guard house. The communities surrounding was aware
with the complaint procedure and briefed was done in the stakeholder consultation and most of the mill
workers are from the local communities. No complaintreceived and been verified during this assessmnet of
audit.

2) Health & Safety
Policy was established and endorsed by the Chairman of company which shown the committed from top
management toward implementation of safety & health in working area. Bukit Puteri POM establish the
Safety Plan which has planned for Safety Training & briefing, OSH Committee meeting, Chemical Handling
etc. HIRARC for mill operation such as laboratory, loading ramp, sterilizer, threshing etc. was established in
order to assess the risk in order to provide the control for the medium and higher risk level. Verified the
HIRARC and required PPE such as hand glove, ear plug, safety shoe, safety helmet etc. were implemented
as in HIRARC.
3) Employee condition
Social and Humanity management Policy were sighted displayed at the strategic area such as notice board,
guard post and conducted a briefing during row call to Bukit Puteri POM employees. The stakeholder also
been explained on the policies available during the stakeholder meeting. Refer to Social and Human Right,
has mentioned of no discrimination allowed and to provide equal opportunity regardless of race, colour, sex,
nationality etc. The company seek to maintain a workplace free from discrimination. Verified the employee
pay slip and found the calculation of the OT and basic salary was comply with the minimum standards with
sufficient employee contract agreement. This discrimination-free was further strengthened by an employee
representative during interviews with the staff .

Principle 5:Environment, natural resources, biodiversity and ecosystem services
Sighted management establish Environmental Policy on January 2015 and approved by the Managing
Director. Communication of the policy sighted done by display at the notice board, briefing during MSPO
awareness training to employee and explain the policy to the stakeholder during the stakeholder meeting.
Bukit Puteri POM has identified environmental objective in Environmental Management & Improvement
Plan to comply with Environmental Quality Act 1974, specifically in Scheduled waste regulation 2005 and
Environmental Quality Act. Other are to create clearer and cleaner environment by making continuous
improvement, practice conservation of natural resources and promote environmental awareness among all
employees & third parties for better working environment.
Jabor POM establish the Environmental Impact Assessment and identified the aspect & impact of mill
operation to the environment. Jabor POM establish the comprehensive assessment report of water usage
as per Water Management Plan for FY 2018.

Principle 6: Best practices
Bukit Puteri POM establish the SOP for mill operation were properly documented. Verified the Bukit Puteri
POM year 2018 budget as per Capital Expenditure Budget For Year 2017/2018 consist of budget for
buildings, electrical, plant & machinery, water supply, office equipment and furniture & fittings and Budget
Mill Processing Cost Summary For Financial Year 2018 consist of maintenance & repair, general machinery
etc. The price rate of the FFB was calculated consistently as per MPOB rate . The contract agreement with
contractors is fairly price dealing and agreed by both party.

As a conclusion verified the mill ahd maintain the management system in according to compliance of MSPO
2530:2013 part 4. For this period of review there is only 1 Observation of findings.

                                           Stakeholder Consultation

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For this period of review there is no stakeholder consultation been conducted due to surveillance audit.

                                               Introduction
1. Location of the mill

 NAME OF MILL                        LOCATION                            COORDINATE
 Bukit Puteri Oil Mill               Peti Surat 31, Sungai Koyan,        N 04° 12’ 09” , E 101°51’ 45”
                                     27650, Raub, Pahang.

2. Approximate tonnage certified per year

 NAME OF MILL                        CPO                                 PK
 Bukit Puteri Oil Mill               10,107.33                           6459

3. Location of the supply base

 NAME                                  LOCATION
 Bukit Puteri Estate                   Peti Surat 31, Sungai Koyan, 27650, Raub, Pahang.
 Green Agro Pyramid Business           Lot No. 48444, Along Jalan Tambun, 31400, Kinta, Perak.
 Trading
 Noor Azlan Bin Kasmani                Kampung Keledek, Bukit Betong, 27200, Kuala Lipis,
                                       Pahang.
 Pertiwi Palms Sdn Bhd                 Sungai Tempuai, Mukin Batu Yon, 25350, Lipis, Pahang.
 CK Teik Enterprise Sdn Bhd            Lot 1312, Petak 2, Jalan Bukit Kukus, Mukim Lunas,
                                       09000, Kulim, Kedah.

4. Statistic of the supply base

 NAME                                ESTIMATE TONNES
                                     FFB/YEAR

 Bukit Puteri Estate                 48,410.79
 Green Agro Pyramid Business         1,800
 Trading
 Noor Azlan Bin Kasmani              3,600
 Pertiwi Palms Sdn Bhd               10,800
 CK Teik Enterprise Sdn Bhd          1,800

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Audit Checklist

 P1: Management Commitment & Responsibility

 Criterion 1      Malaysian Sustainable Palm Oil (MSPO) Policy
 Indicator        Requirement                          Findings
 4.1.1.1          A policy for the implementation of MSPO shall be established

 BUKIT PUTERI POM
 The management has established sustainable policy as sign by Sime Dary Managing Director on January
 2015. As sighted 16 Policy towards Sustainability
 I.    Safety & Health Management Policy
 II. Quality Management Policy
 III. Social & Humanity Management Policy
 IV. Corporate Policy Statement
 V. Polisi Keselamatan Makanan
 VI. Polisi Perlindungan Orang Utan
 VII. Polisi Perlindungan Kanak-Kanak
 VIII. Polisi Lean Six Sigma
 IX. Polisi Perlindungan Cerun & Sungai
 X. Environmental Managemenet Policy
 XI. Polisi Sosial
 XII. Polisi Alam Sekitar & Kepelbagaian Biologi
 XIII. Polisi Keselamatan & Kesihatan Pekerjaan
 XIV. Polisi Jantina
 XV. Polisi Karbon
 XVI. Polisi Kualiti
 Verified the policy had been display in office general board.Verified the policy had been brief to all
 employees, contractors and FFB suppliers during the MSPO Awareness Training dated 8/10/2018
 4.1.1.2         The policy shall also emphasize commitment to continual improvement with the objective
                 of improving the milling operation.
 SIME DARBY BUKIT PUTERI POM
 The management has established a Polisi Lean Six Sigma as policy to emphasize on the engagement and
 commitment to
 produce sustainable palm oil with the objective of improving the
 milling and estate operation for continual improvement to be implemented on the estate operation
 Continual Improvement Programs as sighted in Kaizen Charter:
 i) To install staircase and platform for water pipeline strainer cleaning and maintenance works. This
 programs give an improvement on safety during the mill operations
 ii) To reduce oil loss at raw effluent to FFB from 0.60 to 0.50- The potential benefit is saving the cost
 RM150, 000.
 Criterion 2       Internal Audit
 Indicator         Requirement                             Findings
 4.1.2.1          Internal audit shall be planned and conducted regularly to determine the strong and weak
                  points and potential area for further improvement.

 SIME DARBY BUKIT PUTERI POM
 Sighted the internal audit programmed in the “Program Internal Audit and Proposed Assessment Plan for
 SOU 10: Bukit Puteri Plan Dated 21 March 2018. The internal audit was conducted on 21 March 2018
 as sighted in internal audit plan. The assessment was conducted by Mr Hazrul Zulkifli and Mr Selvarani
 Ayeri. Seen the assessment covers requirements needed by the MSPO scheme and estate best practices
 which are result with 3 Major nonconformances had been raised.
 1) Found that, there is no training has been conducted for COBC Training and Whistle Blowing Training
 2) Sighted the latest contract (1/12/2017-31/12/2018) for Pertiwi Palms Sdn Bhd
 (PC/1217/FFB01115L) and Noor Azlan Bin Kasmani (P/C1217/FFN01114L) are not sign and stamp
 3) 1 Permanent Standard Threshold Shift (PSTS) cases reported to DOSH through JKKP 7 by the mill
 management in June 2017 as stipulated in NADOPOD Regulation 2004
 4.1.2.2         The internal audit procedures and audit results shall be documented and evaluated,
                 followed by the identification of strengths and root causes of nonconformities, in order to
                 implement the necessary corrective action

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SIME DARBY BUKIT PUTERI POM
 The internal audit was conducted on 21 March 2018 as sighted in internal audit plan. The assessment
 was conducted by Mr Hazrul Zulkifli and Mr Selvarani Ayeri. Seen the assessment covers requirements
 needed by the MSPO scheme and estate best practices which are result with 3 Major nonconformances
 had been raised.
 4) Found that, there is no training has been conducted for COBC Training and Whistle Blowing Training
 5) Sighted the latest contract (1/12/2017-31/12/2018) for Pertiwi Palms Sdn Bhd
 (PC/1217/FFB01115L) and Noor Azlan Bin Kasmani (P/C1217/FFN01114L) are not sign and stamp
 6) 1 Permanent Standard Threshold Shift (PSTS) cases reported to DOSH through JKKP 7 by the mill
 management in June 2017 as stipulated in NADOPOD Regulation 2004
 4.1.2.3        Report shall be made available to the management for their review.

 BUKIT PUTERI POM
 The findings from internal audit were responded by the estate management during the “Management
 Review” of SOU Bukit Puteri RSPO & MSPO Internal audit on 22 March 2018. The audit findings, root
 cause and corrective action plan for internal audit findings has been discussed and reviewed during the
 meeting.

 Criterion 3    Management Review
 Indicator      Requirement                             Findings
 4.1.3.1        The management shall periodically review the continuous suitability, adequacy and
                effectiveness of the requirements for effective implementation of MSPO and decide on
                any changes, improvement and modification.
 BUKIT PUTERI POM
 Sighted the MRM dated on 22 March 2018 at estate’s office attended by 4 staff including estate manager.
 The management has conducted the staff and management meetings once per months. Last staff
 meetings were conducted on 15 Sept 2018 attended by 10 staff including POM Manager En Mohd
 Aerman Bin Ahmad. The minutes seen included of review Mill & Cost Performance, issue related to staff,
 and reviews on OSH matters.
 Criterion 4    Continual improvement
 Indicator      Requirement                           Findings
 4.1.4.1        The action plan for continual improvement shall be based on consideration of the main
                social and environmental impact and opportunities for the company.

 BUKIT PUTERI POM
 Sighted 6 Project for Continual Improvement Programs as sighted in Kaizen Charter:
 1. To install staircase and platform for water pipeline strainer cleaning and maintenance works. This
 programs give an improvement on safety during the mill operations
 2. To reduce oil loss at raw effluent to FFB from 0.60 to 0.50- The potential benefit is saving the cost
 RM150, 000
 3. To increase yearly sales revenue of scrap iron from RM0 to RM25,000.00
 4. To increase mill utilization from 40% to 50%
 5. To improve safety during conveyor crossing
 6. To improve safety during CPO dispatch
 4.1.4.2        The company shall establish a system to improve practices in line with new information
                and techniques, and for disseminating this information throughout the workforce.

 BUKIT PUTERI POM
 -The SEMUA 2.0 as part of solution for data capture of Mandore and FFB recorder FFB count to send to mill
 as part utilizing digital technologies to digitize data at source and automate data flow.
 - The training of SEMUA 2.0 is being provided on-going basis by the Sime Darby HQ Support Team.

 P2:   Transparency
 Criterion 1    Transparency of information and documents relevant to MSPO requirements
 Indicator      Requirement                             Findings
 4.2.1.1        The management shall communicate adequate information to other stakeholders on
                environmental, social and legal issues relevant to sustainable practices in the relevant
                languages and form.

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BUKIT PUTERI POM
 Communication the information with stakeholders and public through meeting with stakeholders. The
 lasts stakeholders meeting was conducted on 22March 2018 which combined with Bukit Puteri Estate
 stakeholders meetings. The meeting were attend by 24 attendee including District Health Officer Mr Mohd
 Isham Ilias, Pejabat Kesihatan Lipis, District Labour Department Officer, Mr Mohd Khairi B. Siran and Head
 Village RTP Sungai Ular and Kg Keledek.
 The management has maintained a complaint and grievance log book that was established for tracking of
 external and internal complaint from stakeholders.
 4.2.1.2         Management documents shall be publicly available, except where this is prevented by
                 commercial confidentiality or where disclosure of information would result in negative
                 environmental or social outcomes.

 BUKIT PUTERI POM
 Sighted in the “Sustainable Plantation Management System” manual date 01/11/2008, section
 “Documentation & Communication”- Clause 3.2, where appropriate information on sustainable activities
 will be made available to the general public/ stakeholders through yearly annual reports, circular,
 agreements, Sime Darby website and other publications. Specific request for information from interested
 parties shall be channeled to the PSQM, Communication Department and Legal Department of Sime
 Darby
 Criterion 2      Transparent method of communication and consultation
 Indicator        Requirement                             Findings
 4.2.2.1          Procedures shall be established for consultation and communication with the relevant
                  stakeholders
 BUKIT PUTERI POM
 There is a flow chart titled dated 1/11/2018 “ Sustainable Plantation Management System” – for Internal
 {Appendix 5.5.3.1} and external { Appendix 5.5.3.2} established for communicating and reporting of EMS,
 OHS and social issues with relevant stakeholders. Sighted complaint and grievances log book that been
 documented accordingly.
 - The lasts stakeholders meeting was conducted on 22March 2018 which combined with Bukit Puteri
 Estate stakeholders meetings. The meeting were attend by 24 attendee including District Health Officer Mr
 Mohd Isham Ilias, Pejabat Kesihatan Lipis, District Labour Department Officer, Mr Mohd Khairi B. Siran
 and Head Village RTP Sungai Ular and Kg Kelede.
 Some issues had been raised during the meetings such as:
 i) The CPO transporter from Bukit Puteri POM to Refineries Mill request confirmation from POM regarding
 misleading weight from POM and Refineries Mill. .
 ii) District Health Officer requests corporation from BPOM and BPE to submit data regarding new staff and
 general workers.
 4.2.2.2          A management official shall nominated officials at the operating unit responsible for
                  issues related to indicator 1 (4.2.2.1)

 BUKIT PUTERI POM
 - En Khairul Shahrin Bin Mohd Yusof, POM Assistant Manager II has been nominated as officer to
 responsible to communication and consulation with the local communities and other interested parties.
 Sighted appointment letter date on 17 July 2017.
 4.2.2.3        List of stakeholders, records of all consultation and communication and records of action
                taken in response to input from stakeholders should be properly maintained.

 BUKIT PUTERI POM
 The POM Management had maintained as per document list of stakeholders for FY 2018/19 consist of 17
 contractors, 22 suppliers, 4 local communities, 27 government agencies and others. The last meetings
 was on 22 March 2018, sighted the attendance record attached with the minutes of meeting.
 Criterion 3    Traceability
 Indicator      Requirement                              Findings
 4.2.3.1        The management shall commit itself to implement and maintain the requirements for
                traceability and shall establish a standard operating procedure for traceability.

 BUKIT PUTERI POM
 The estate has implemented SOP for Tracebility Doc No: Appendix 15, dated May 2016 and SOP on
 Sustainable Supply Chain and Traceability SD/SDP/PSQM/001 dated 01/3/15 as to provide guideline to
 establish sustainable supply chain and traceability for FFB. Data capturing {bunch counting / grading} is
 done using conventional way of manual recording using bunch counter that link to “SEMUA 2.0’ System.
 This is a mobile solution for data capture of Mandore and FFB recorder FFB count, utilizing digital
 technologies to digitize data at source and automate data flow.
 4.2.3.2        The management shall conduct regular inspections on compliance with the established
                traceability system

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CCI-QP-07-07A
BUKIT PUTERI POM
 - The mill assistant management holds the responsibility on regular inspection, whereby the effectiveness
 of monitoring seen captured in the internal audit by PSQM. Aside there is also daily routine visit by the
 manager and annually visit by sustainability team members
 4.2.3.3         The management should identify and assign suitable employees to implement and
                 maintain the traceability system

 BUKIT PUTERI POM
 The management has appointed Mr Khairul Shahrin Bin Mohd Yusof, POM Assistant Manager ii for Bukit
 Puteri POM as officer to responsibility to maintain the traceability system. As sighted appoint letter date
 17/07/2017. As per required performs to follows:
 I.    Daily implementation of the MQMS
 II. Maintence of MQMS Manual and other documents (Review, Amendments and Update)
 III. Maintenance of the records, to ensure is controlled as per procedure
 IV. Calibaration of test equipments
 V. Overall in charge to ensure product dispatched by Estate meets customer requirements
 VI. Responsible for OSH, Environmentl and Quality Aspects
 VII. Records keeping for 10 years
 VIII. Monitor compliance and update change regulatory requirements.
 IX. Others related issues with regards to ISCC/RSPO/MSPO
 4.2.3.4         Records of storage, sales, delivery or transportation of crude palm oil shall be maintained.
 BUKIT PUTERI POM
 -All data recorded as per SOP such as Date, Name of Supplier, Vehicle Number, Time In, Block, FFB Quality
 and Signature of Driver. The amount of FFB processed was crosschecked against the amount received.
 - The record of CPO Storage was recorded on the Daily Production Summary Report. As per date
 14.11.2018 Total 869.176 Mt.
 - Record of Sales CPO had been record on Dispatched (Buyer’s and Group Mills) as per date 14.11.2018
 Total: 503.580 Mt
 - Record of FFB Received:
 i) Ticket No: 98942
 Supplier: E297-E-Bukit Puteri
 D.O No: 117027
 Date 10/11/2018
 Net Weight: 5540kg
 ii) Ticket No: 98782
 Suppler: Noor Azlan Bin Kasmani
 D.O No: 0234
 Date 7/11/2018
 Net Wieght: 7290kg
 - Record of CPO Dispatch:
 Ticket No:003687
 Customer: SDP NURI-Sime Darby Plantation Berhad
 Do No: 3301
 Vehicele No: NDH6109
 Date: 10/11/2018
 Nett Weight: 38680kg
 Contract No: S/CCE/1810/CPO00107D
 - Record of PK Dispatch:
 Ticket No: 003600
 Customer: Lee Oil Mills- Lee Oil Mills Sdn Bhd
 Do No: 1351
 Vehicle No: CDJ8855
 Date: 13/8/2018
 Nett Weight: 35120kg
 Contract No: S/CCE/1808/PK0093
 P3: Compliance to legal requirements

 Criterion 1    Regulatory requirements
 Indicator      Requirement                             Findings
 4.3.1.1.       All operations are in compliance with the applicable local, state, national and ratified
                international laws and regulations

 BUKIT PUTERI POM
 The management has establish SOP - Legal Requirement Register dated on 10/12/2008 . As mention in
 procedure at least once a year or when there are changes in the legislation and/or other requirements
 assessment of compliance should be evaluate.

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CCI-QP-07-07A
Verified during the audit, list of license and Permit related to the mill :
 DOE License: Lesen Premis Minyak Kelapa Sawit Mentah:
 No Lesen: 004160
 Date Expired: 30 Jun 2019
 Syarat Nyata DOE:
 ii. Fire Certificate - Akta Perkidmatan Bomba 1998. The certificate already expired on 10 Jan 2018.
 Sighted the management has made a progress on renewal the fire certificate.
 iii) Calibrate been conducted on 27 Feb 2018
 v. MPOB License no : 536632004000 started 1 March 2018 until 28/02/2019
 1) Sell and Transfer PK,CPO SPO
 2) Buy and Transfer FFB
 3) Store PK,CPO, SPO
 4) Mengilang FFB
 iv) Lesen Penggunaan Sumber Air:
 No Lesen: SWUL/LPSA/106/2018
 Expired Date on 31/12/2018
 v) Lesen Bagi Pepasangan Persendirian
 Akta Bekalan Elektrik 1990:
 No Lesen: 2018/02552
 Expired Date: 19/09/2019
 List of Certificate of Fitness:
 1) Water Softener No.3-PH PMT 3077- 5/2/2019
 2) Empire Water Tube Boiler: -PH PMD 66- 5/2/2019
 3) Air Receeiver- PH PMT 2290- 5/2/2019
 4) Air Recevier –PH PMT 3639- 5/2/2019
 4.3.1.2           The management shall list all laws applicable to their operations in a legal requirements
                   register
 BUKIT PUTERI POM
 -Documented procedure has been established and implemented; refer to Estate/Mill Quality Management
 System, Level 2: Standard Operating Manual, Appendix 5.2.4: Procedure for Legal and Other
 Requirements dated 10 December 2008.
 List of applicable legal and other requirements was made available during the assessment and compiled
 in the QSHE/04/5.2.4 folder.
 All the legal and other requirements were register accordingly in the
 legal requirement register including FM (Steam Boiler and UPV) (Amendment) Regulation 2017. The
 evaluation was last carried out on 14/07/2018 by Assistant
 Manager and approved by Estate Manager.
 As to date, Bukit Puteri POM had complied with all the applicable local, state, national and ratified
 international laws and regulations.
 4.3.1.3           The legal requirements register shall be updated as and when there are any new
                   amendments or any new regulations coming into force.

 BUKIT PUTERI POM
 The LORR seen last reviewed and updated on 14/07/2018 by the Mr Khairul Shahrin and approved POM
 Manager. There is SOP Manual [Appendix 5.2.4a] that guides the operating units on how to monitor the
 progress of applicable law and regulations. The Group Sustainability Team [PSQM] will update the estates
 if there are any changes in the legal requirements.
 Observation: Since the POM is engage Auxiliary Police, the Police Act 1967 Seksyen 47-50 and
 Undang-Undang Negeri Pahang Enakmen 5 Enakmen Sumber Air 2007 for water abstracting has yet been
 listed on LOR to be monitor and reviewed by the management.
 4.3.1.4         The management should assign a person responsible to monitor compliance and to track
                 and update the changes in regulatory requirements.

 BUKIT PUTERI POM
 -Sighted management appoint Mr Khairul Shahrin Bin Mohd Yusof, Assistant Manager Bukit Puteri Palm
 Oil Mill date 1 July 2017
 Function as follow:
 I.   Ensuring LRR up to date and amend any new regulation coming into force.
 II. Documenting and issuing of document and report
 III. Monitoring compliance and track update and changes in regulatory requirements.
 Criterion 2     Land used right
 Indicator       Requirement                          Findings
 4.3.2.1         The management shall ensure that their oil palm milling activities do not diminish the land
                 use rights of other users

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BUKIT PUTERI POM
 Land title indicates the lands belonging to the Sime Darby. Sighted a sample of land title:
 (Borang 11BK)
 H.S.(D)/H.S.(M) No: HSD 30
 No lot: PT 856
 Luas Lot: 2000 Ekar
 4.3.2.2         The management shall provide documents showing legal ownership or lease, history of
                 land tenure and the actual use of the land.

 BUKIT PUTERI POM
 Land title indicates the lands belonging to the Sime Darby. Sighted a sample of land title:
 (Borang 11BK)
 H.S.(D)/H.S.(M) No: HSD 30
 No lot: PT 856
 Luas Lot: 2000 Ekar
 4.3.2.3         Legal perimeter boundary markers should be clearly demarcated and visibly maintained
                 on the ground where practicable.

 BUKIT PUTERI POM
 Sighted the mill boundary markers by the fencing surrounding the mill area

 4.3.2.4        Where there are, or have been, disputes, documented proof of legal acquisition of land
                title and fair compensation that have been or are being made to previous owners and
                occupants; shall be made available and that these should have been accepted with free
                prior informed consent (FPIC).

 As to date, no land disputes issue been recorded.

 Criterion 3    Customary rights
 Indicator      Requirement                           Findings
 4.3.3.1        Where lands are encumbered by customary rights, the company shall demonstrate that
                these rights are understood and are not being threatened or reduced.

 No customary rights

 4.3.3.2       Maps of an appropriate scale showing extent of recognized customary rights shall be
               made available
 No customary rights

 4.3.3.3        Negotiation and FPIC shall be recorded and copies of negotiated agreements should be
                made available.

 No customary rights

 P4:   Social responsibility, health, safety and employment condition

 Criterion 1    Social impact Assessment (SIA)
 Indicator      Requirement                            Findings
 4.4.1.1        Social impacts should be identified and plans are implemented to mitigate the negative
                impacts and promote the positive ones

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CCI-QP-07-07A
Social Impact Assessment has been conducted by the team, lead by Social & Environment Projects Unit
 PSQM Department. Assessment date 17th - 18th September 2015.
 There are sighted a few feedbacks from Local communities, sample below:
 a) To provide better and save school transportation for mill and estate workers' children.
 b) To perform fogging activity at housing complex area.
 c) To provide quality PPE to workers.

 Internal and External stakeholder meeting has been conducted accordingly latest by 06/04/2017.

 Sighted the Management Plan on Social Impact Assessment FY 2018, dated 06/07/2018. Seen the area
 of concern, action plan, person in-charge and date of completion.
 Criterion 2    Complaints and grievances
 Indicator      Requirement                             Findings
 4.4.2.1        A system for dealing with complaints and grievances shall be established and
                documented

 Internal and external communication procedure was available.
 Sighted the complaint book at the office lobby. No complaint from stakeholders at this time of review.
 Sighted the Buku Laporan Kerosakan Rumah Pekerja - all issues were handle properly.

 4.4.2.2        The system shall be able to resolve disputes in an effective, timely and appropriate
                manner that is accepted by all parties.
 Acknowledgement of the decision by both parties in complaints and grievances procedure.
 Sighted respond to the complaint were stated in the procedure will takes within 24 month

 4.4.2.3        A complaint form should be made available at the premises, where employees and
                affected stakeholders can make a complaint.

 Complaint book are sighted in the office lobby.

 4.4.2.4        Employees and the surrounding communities should be made aware that complaints or
                suggestions can be made any time
 All stakeholders were freely to write their complaint the mill management thru complaint book and submit
 the issues.
 The communities surrounding was aware with the complaint procedure and explanation was done during
 the stakeholder consultation and most of the mill workers are from the local communities.

 4.4.2.5        Complaints and resolutions for the last 24 months shall be documented and made
                available to affected stakeholders upon request.
 Sighted the record of complaint were maintained since 2015 until today. As at year 2018 no complaint
 receive from the relevant stakeholder..

 Criterion 3    Commitment to contribute to local sustainable development
 Indicator      Requirement                               Findings
 4.4.3.1        Palm oil mill should contribute to local development in consultation with the local
                communities. Where the mills in an integral part of plantation, such contribution to local
                community development may be regarded as a joint effort by the mill and the plantation.

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CCI-QP-07-07A
Sighted record of CSR activity for 2018 are available. Example;
 1. Donation to SK Kampung Keledek for sport activities, dated 26/04/2018.
 2. Donation to SK (FELDA) Sungai Koyan for sport karnival, dated 02/02/2018.

 Criterion 4    Employees safety and health
 Indicator      Requirement                            Findings
 4.4.4.1        An occupational safety and health policy and plan shall be documented, effectively
                communicated and implemented

 Occupational Safety Policy sighted in document dated on January 2015.
 ESH Plan for FY2017/2018.That include in few area as example: 12 Area.
 1. ESH Risk management.
 2. ESH Structure.
 3. Incident reporting
 4. Health and Hygiene monitoring

 4.4.4.2        The occupational safety and health plan shall cover the following:
 a) A safety and health policy, which is communicated and implemented
 •    OSH Policy date on January 2015.
 •    Communication on the Policy sighted in document Training plan and ESH Plan.
 •    HIRARC has been conducted based working station example Loading Ramp.
 •    Boiler use.
 •    Operating machine

 There is one minor accident has been reported for year 2018, dated 05/07/2018. The worker is given one
 day MC only. The mill did the fresher on their SOP to their workers and put more safety signage’s at risk
 place.
 OSH Meeting has been conducted every 3 months,
 Last conducted in 27/08/2018.
 Verified the meeting agenda and list of attendance.
 b) The risks of all operations shall be assessed and documented

 Verified the HIRARC for mill operation such as laboratory, loading ramp, sterilizer, threshing etc. The
 HIRARC was reviewed on 17/11/2018 for 4 areas which is; Grinding machine, cutting machine, welding
 set and gas cutting torch.

 c) An awareness and training programme which includes the following requirements for employees
 exposed to pesticides:
    i) all employees involved shall be adequately trained on safe working practices; and
    ii) all precautions attached to products shall be properly observed and applied.

 ii. Sighted the relevant awareness training had been included in the ESH program for year 2017/18.
 Sighted training for Chemical Safety Training had been conducted dated on 28/12/2018 - Kursus
 Rawatan Air Mentah conducted by chemical supplier named NAKO. Seen the attendance list.

 ii. Sighted MSDS and Chemical handling procedure were in place at the Chemical store.

 d) The management shall provide the appropriate personal protective equipment (PPE) at the place of
 work to cover all potentially hazardous operations as identified in the risk assessment and control such
 as Hazard Identification, Risk Assessment and Risk Control (HIRARC).

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CCI-QP-07-07A
Record for PPE Distribution are available.
 All potential area has been identified according to the HIRARC.

 e) The management shall establish Standard Operating Procedure for handling of chemicals to ensure
 proper and safe handling and storage in accordance to Occupational Safety Health (Classification
 Packaging and Labeling) Regulation 1997 and Occupational Safety Health (Use and Standard of
 Exposure of Chemical Hazardous to Health) Regulation 2000.

 Verified document on procedure Chemical Safety Management. Sighted during site visit at chemical store
 the pictorial work instruction for chemical handling and SDS were in place.

 f) The management shall appoint responsible person(s) for workers' safety and health. The appointed
 person(s) of trust must have knowledge and access to latest national regulations and collective
 agreements.

 Verified the safety and health committee organisation chart and noted the secretary of the OSH
 Committee will responsible for any safety issue for the company. Sighted the appointment letter for all the
 committee members were dated on 21/3/2018.

 g) The management shall conduct regular two-way communication with their employees where issues
 affecting their business such as employee's health, safety and welfare are discussed openly. Records
 from such meetings are kept and the concerns of the employees and any remedial actions taken are
 recorded.

 Safety and health committee are available. That has been conducted quarterly basis as per OSHA 1994.

 h) Accident and emergency procedures shall exist and instructions shall be clearly understood by all
 employees.

 Emergency preparedness and response procedure are available.

 i) Employees trained in First Aid should be present at all field operations. A First Aid Kit equipped with
 approved contents should be available at each worksite

 Sighted the first aid training certificate conducted by Academy of Safety and Emergency Care on
 22/2/2018. Total participant who attend the training is 4 (involves laboratory, electrical man, mandore
 etc). Seen the certificate of training for Lydiyawati Binti Abu Bakar.
 j) Records shall be kept of all accidents and be reviewed periodically at quarterly intervals.
 There are no accident has been reported in 2017-2018.

 Criterion 5    Employment conditions
 Indicator      Requirement                             Findings
 4.4.5.1        The management shall establish policy on good social practices regarding human rights in
                respect of industrial harmony. The policy shall be signed by the top management and
                effectively communicated to the employees

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CCI-QP-07-07A
Sighted management established Social Policy and gender Policy dated November 2015 and approved by
 MD. The policy content included below:
 a) comply with all labor law and regulation
 b) Implement fair and reasonable working contract and requirement
 c) To respect the employees’ rights to associate and join unions
 d) To provide reasonable wages that meet living requirement

 Communication of the policy sighted done by display at the notice board, briefing on policy to the
 stakeholder during the stakeholder meeting.
 4.4.5.2       The management shall not engage in or support discriminatory practices and shall provide
               equal opportunity and treatment regardless of race, colour, sex, religion, political opinion,
               nationality, social origin or any other distinguishing characteristics.
 Refer to Social Policy and Gender Policy had mentioned no discrimination on race, gender, nationality,
 religion and political view. The company seek to maintain a workplace free from discrimination.

 4.4.5.3          Management shall ensure that employees’ pay and conditions meet legal or industry
                  minimum standards and as per agreed Collective Agreements. The living wage should be
                  sufficient to meet basic needs and provide some discretionary income based on minimum
                  wage.

 Verified the employee pay slip and found the calculation of the OT and basic salary was complying with the
 minimum standards. Samples below;
 1- Mohd Hishamudin - Salary date Oct 2018. Gross salary RM1,507.57
 2- Zuriami Taha - Salary date Oct 2018. Gross salary RM1,246.16
 3- Mohamad Taufik - Salary date Oct 2018. Gross salary 1,717.23
 4.4.5.4        Management should ensure employees of contractors are paid based on legal or industry
                minimum standards according to the employment contract agreed between the contractor
                and his employee
 Verified the contract agreement and found sufficient and the payment salary of contractor employee were
 according minimum wages standard requirement.

 4.4.5.5          The management shall establish records that provide an accurate overview of the
                  employees (including seasonal workers and subcontracted workers on the premises). The
                  records should contain full names, gender, date of birth, date of entry, a job description,
                  wage and the period of employment.

 Verified the list of the employee data from Mill & Foreign Workers Particular were recorded in the system
 SAP and sighted the data contain name, gender, date of birth, date of entry, job description and wage rate.

 4.4.5.6          All employees shall be provided with fair contracts that have been signed by both
                  employee and employer. A copy of employment contract is available for each and every
                  employee indicated in the employment records
 As per 4.4.5.4

 4.4.5.7          The management shall establish a time recording system that makes working hours and
                  overtime transparent for both employees and employer.

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CCI-QP-07-07A
Time records of employee is based on the Punch Card and the salary calculation by System SAP. Verified
 the salary calculation as per 4.4.5.3 and found accurate with the system calculation.

 4.4.5.8        The working hours and breaks of each individual employee as indicated in the time
                records shall comply with legal regulations and collective agreements. Overtime shall be
                mutually agreed and shall always be compensated at the rate applicable and shall meet
                the applicable legal requirement
 Verified the record of working hours were generated through punch card and be manually key by the clerk
 in to the SAP system. Verified records of payslip of employee , the payment of OT were as per employment
 act and collective agreement.

 4.4.5.9        Wages and overtime payment documented on the pay slips shall be in line with legal
                regulations and collective agreements

 Verified the pay slip and punch card working time records and found the calculation is sufficient as per
 legal regulation.

 4.4.5.10       Other forms of social benefits should be offered by the employer to employees, their
                families or the community such as incentives for good work performance, bonus payment,
                professional development, medical care and health provisions

 Refer to employment contract as below:
 Section 5: Housing provided free by employer.

 Section 12: Employer will provide the healthcare facility and provide medical benefit to the employee

 Section 11: Foreign Workers Compensation Scheme Policy provided by the Employer Deceased in the
 event of any employee dies in the cause of his employment

 4.4.5.11       In cases where on-site living quarters are provided, these quarters shall be habitable and
                have basic amenities and facilities.

 Site visit at the workers' quarters and found all the basic amenities and facilities was provided sufficiently
 such as electricity and fresh water. Noted the employee quarters for mill and estate are located in same
 area. However the mill quarter managed by POM management itself.

 4.4.5.12       The management shall establish a policy and provide guidelines to prevent all forms of
                sexual harassment and violence at the workplace
 POM establish the gender Policy dated November 2018 and the guideline are as per Gender committee
 handbook first edition year 2014.

 4.4.5.13       The management shall respect the right of all employees to form or join trade union and
                allow workers own representative(s) to facilitate collective bargaining in accordance with
                applicable laws and regulations. Employees shall be given the freedom to join a trade
                union relevant to the industry or to organize themselves for collective bargaining.
                Employees shall have the right to organize and negotiate their work conditions. Employees
                exercising this right should not be discriminated against or suffer repercussions.

  Palm Oil Mill show the respect the right of employees to join the trade union as per Social Policy dated
 November 2018 and verified total employees who join trade union under NUPW (14 employee) and
 AMESU (13 employee). Sighted the records of latest minutes meeting of NUPW dated on 02/04/2018

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CCI-QP-07-07A
4.4.5.14       Children and young persons shall not be employed or exploited. The minimum age shall
                comply with local, state and national legislation. Work by children and young persons is
                acceptable on family farms, under adult supervision, and when not interfering with their
                education. They shall not be exposed to hazardous working conditions.

 Verified the in the employee recorded in the SAP system NIL under age workers work in the premise.

 Criterion 6    Training and competency
 Indicator      Requirement                            Findings
 4.5.6.1        All employees, contractors and relevant smallholders are appropriately trained. A training
                programme (appropriate to the scale of the organization) that includes regular
                assessment of training needs and documentation, including records of training shall be
                kept.

 Verified the Training Matrix for all employee for year 2018 and listed Training requirement for mill as per
 sample below:
 a) OSH Act & regulations awareness
 b) SOP for all mill sections
 c) RSPO supply chain certification standard
 4.5.6.2         Training needs of individual employees shall be identified prior to the planning and
                 implementation of the training programmes in order to provide the specific skill and
                 competency required to all employees based on their job description.

 Verified the Training Record and attendance list as below:
 a) SOP Training (reception, oil room, press, kernel plant) dated 03/10/2018 conducted mill supervisor.
 b) Induction Training for new workers (COBC, Policies) dated 03/10/2018 conducted by Q&C Engineer.
 c) MSPO Awareness training dated 02/10/2018 .

 4.4.6.3        A continuous training programme should be planned and implemented to ensure that all
                employees are well trained in their job function and responsibility, in accordance to the
                documented training procedure.

 Verified the Training Plan for Year 2018 and listed 27 planned training such as Act & Regulation, SOP
 Training, MSPO Awareness etc.

 P5 Environment, natural resources, biodiversity and ecosystem services
 Criterion 1 Environmental management plan
 Indicator   Requirement                             Findings
 4.5.1.1     An environmental policy and management plan in compliance with the relevant country
             and state environmental laws shall be developed, effectively communicated and
             implemented.

 Sighted management establish Environmental Policy dated January 2015 and approved by managing
 director.

 Communication of the policy sighted done by display at the notice board, briefing during Policy & COBC
 awareness training to employee dated 3/10/2018 .

 4.5.1.2        The environmental management plan shall cover the following:
                 a) An environmental policy and objectives.
                 b) The aspects and impacts analysis of all operations

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CCI-QP-07-07A
POM has identified environmental objective in Environmental Management Programme For Financial year
 2018:
 i) To ensure final discharge below 100mg/lBOD
 ii) To ensure boiler smoke density reading operate below ringelman chart no.2

 POM KKS Bukit Puteri establish the Environmental Impact Assessment and identified the aspect & impact
 of mill operation to the environment. Sample of the impact as below:
 a) Station: Laboratory
 Activity: Operation laboratory
 Env. Aspect: Waste disposal
 Impact: Create land contamination and community impact, Reduce impact of business impact.
 b) Station: Effluent Treatment Plant
 Activity: Treatment of effluent.
 Env. Aspect: Release to air
 Impact: Create global warning, air pollution, unpleasant working environment impact.
 c) Station: Clarification
 Activity: Maintenance of sludge pit pumps and pipes
 Env. Aspect: spillage
 Impact: Create impact Land contamination and unpleasant working environment.
 4.5.1.3          An environmental improvement plan to mitigate the negative impacts and to promote the
                  positive ones, shall be developed, effectively implemented and monitored.

 POM establish the Continual Improvement in Environment Management & Improvement Plan dated
 9/07/2018

 sample of the program as per below:
 i. Water pollution - disludging work for ETP Pond By Using Geotube Method
 ii. Air pollution - monitoring and maintenance on multi-dust cyclone system
 iii. High water usage - eliminate water wastage with dry cleaning
 - Rectify oil water leaking
 iv. High boiler consumption - rectify steam leakages
 - motor capacitor bank installation

 The progress of monitoring status of implemetation were still in progress.

 Pollutions preventive management plan 2018 dated on 9/7/2018 were cover pollution source contribute
 area as per sample below :
 i. Linesite/housing
 ii. Laboratory
 iii. Main store, chemical store, schedule waste store
 iv. genset/diesel store
 v. workshop
 vi. Transport
 vii. Effluent
 viii. Emmission
 4.5.1.4          A programme to promote the positive impacts should be included in the continual
                  improvement plan
 As per 4.5.1.3

 4.5.1.5          An awareness and training programme shall be established and implemented to ensure
                  that all employees understand the policy and objectives of the environmental
                  management and improvement plans and are working towards achieving the objectives.
 Refer to the Training Record and sighted sufficient training related to environment and sample as below:
 i. Esh Training
 ii. SOP Training for water treatment plant
 iii. SOP Training for Chemical handling
 iv. Training in Schedule waste handling

 4.5.1.6          Management shall organize regular meetings with employees where their concerns about
                  environmental quality are discussed

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CCI-QP-07-07A
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