BRIDGING 2020 - Towards the Achievement of Functional Zero - Calgary Homeless Foundation
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BRIDGING
Towards the Achievement
of Functional Zero
2020
Report On Progress
2020
Report On Progress
Table of Contents
The Annual Canadian Homelessness Data Sharing Initiative Message From Leadership .........................................................................................................4
COVID-19: A System level Response ......................................................................................5
Parting Thoughts From Our Outgoing CEO ....................................................................6
Our Board .............................................................................................................................................6
WHAT CAN WE LEARN IF PEOPLE FIRST ....................................................................................................................................7
WE START SHARING DATA No One Left Behind: The Rough Sleepers Pilot .....................................................8
ACROSS PROJECTS? Going Deeper With Front-Line Training .....................................................................8
In May each year, researchers from Road Show Presentations ...................................................................................................9
across Canada gather in Calgary to Moving On & Up With the Graduated Housing Program .................................9
discuss the data they are collecting Client Action Committee .....................................................................................................10
to support various projects related
to homelessness. We have learned Youth Advisory Table .............................................................................................................10
that our data can and should be HOME FOR EVERYONE .................................................................................................................11
shared to support new, better The Year in Review ..................................................................................................................12
and more impactful analysis. How
can we use our collective data to DATA AND KNOWLEDGE ............................................................................................................14
produce better, more accurate Treaty 7 Research .....................................................................................................................15
results to inform the allocation of
Data & Learning Revolution ...............................................................................................16
resources and end homelessness in
our communities? Cost Effectiveness Study .....................................................................................................16
AGILE CHSSC PLANNING .............................................................................................................17
In short, how can we use our
3 Year Strategic Blueprint....................................................................................................18
data to make a difference?
Next Steps: Our Strategic Direction for 2020/21 .....................................................19
ECOSYSTEM INTEGRATION ........................................................................................................20
Keynote Speakers: A New Alberta Homelessness Strategy.......................................................................21
STRATEGIC INVESTMENT & EMPOWERING CALGARIANS .......................................22
Dr. Gabrielle Lindstrom (nee Weasel Head) - Assistant Professor in Indigenous Studies
with the Department of Humanities, Faculty of Arts, Mount Royal University Financial Report .......................................................................................................................23
The Power of Philanthropic Partnerships .................................................................24
Dan O’Flaherty - Professor of Economics at Columbia University Many Thanks ...............................................................................................................................26
May 2021
3
2020
Report On Progress
adaptive capacity; continuing to grow CHF’s knowledge
Message From Leadership
Further integrating an Indigenous
and understanding of Indigenous world views, and
Lens initiating the transformational shift in data culture with
the CHSSC to better harness data and evidence.
We are continuously creating opportunities for staff and
board exposure to Indigenous culture and truth to foster In summary, 2019/20 was the next step on our journey
Dear stakeholders, employees and clients, As we lean more heavily on technology infrastructure,
greater self-awareness, such as the incorporation of to transform CHSSC into an agile, responsive system that
security remains our top concern. We held a tabletop
Talking Circles into staff town halls and incorporating oral places the client at the centre of our services. This year
The unprecedented environment of COVID-19 marks a exercise to develop a formal Business Continuity and
submissions into our Request for Proposal process. Using held some tough choices, and we have some challenges
testing time for our sector. As with previous challenges, Disaster Recovery Plan and completed a cybersecurity
Indigenous ownership, control, access and possession ahead, but we continue to show up, every day, for the
we continue to be agile and evolve with what is demanded review, implementing key recommendations, training
(OCAP®) principles, we completed the second year of sake of our mission and for those we serve.
of us: to create a responsive system that supports and clickthrough tests with staff.
the unique needs of Calgary’s most vulnerable. research into understanding the flow between Treaty 7
First Nations and CHSSC. This knowledge will be shared We would like to thank our colleagues, partner agencies,
Enhancing performance and with the community over the coming year to help inform front-line staff, volunteers, donors and clients for their
We are no strangers to challenging circumstances. Our
sector is made up of individuals who support those solidifying trust with improved enhancements, prevention efforts and responses to continued dedication and trust. This support is vital as
Indigenous homelessness in Calgary. we continue our journey towards a better Calgary, with
experiencing trauma every day. To continue our work indicators proven outcomes for all stakeholders, and ultimately, a
through a time of collective trauma exemplifies the
home for everyone in Calgary.
resiliency and adaptability we have been collectively We expanded our sector logic model to add system key Shaping a new future
building for decades. It is this resiliency and adaptability performance indicators (KPIs) to our measures of success,
Gail Boehm, Gerald Chipeur,
that turns intentions into results. and our enhanced evaluation of outcomes with updated Over the coming year, the first year of CHF’s next 3-Year
Acting CEO Board Chair
KPIs aim to continuously earn community trust. We’ve Strategic Blueprint, CHF will take multiple actions to
In this report, we look back on our previous year’s goals made ourselves more agile with the development of our advance these themes, including: implementing new
and elaborate on how we are shaping this organization, Continuous Learning and Evaluation Framework to technology infrastructure for data analytics; inspiring
its capabilities, and solutions to fulfill our role as system better understand outcomes and initiated 12 program Ecosystem shared accountability and investment
level leader of Calgary’s Homeless-Serving System of evaluation projects to assess the effectiveness and in achieving Functional Zero and responding to the
Care (CHSSC) and to respond to its ever-changing needs scalability of CHSSC programs. To enable more COVID-19 pandemic; enhancing CHF’s organizational
in line with our enduring mission to end homelessness effective outcomes for these programs, we developed
in Calgary. a decision-making framework to facilitate funding
allocation decisions.
COVID-19:
The final year of our 5 Year Strategic
Blueprint: promises delivered Fulfilling our role as a CHSSC System
Level Leader
Board, staff, and leadership engaged in the development
of our new 3 Year Strategic Blueprint, approved by the
Board of Directors in December 2019. We vetted high-level
strategies with key community stakeholders, including
System level collaboration was a rallying cry for us this
year. We engaged with the 7 Cities on Housing and
Homelessness to develop a strategic framework toward
A System level Response
The pressure COVID-19 placed on and addiction issues combined medical components of Calgary’s
government funders, funded agencies, and the urban ending homelessness for the Ministry of Community and our sector and its clients is palpable. with financial insecurity and the first isolation centre for up to
Indigenous community. Social Services, and are working with a cross-ministerial Those at risk of homelessness are in inability to self-quarantine and 100 individuals experiencing
team to develop a new plan for ending homelessness a precarious position in an already maintain physical distance. Fear homelessness. Other immediate
Implementing new technology in Alberta. Advanced research collaborations with the overburdened health and housing of becoming ill has forced some crisis response tactics include
University of Calgary School of Public Policy to cross- system. Average rent has increased individuals to avoid shelters and flexible funding agreements with
infrastructure to harness data and reference Calgary Police Services, Alberta Health and 1.7% to $1,181, which continues sleep outside. In response, CHF service providers to stabilize the
evidence Children’s Services data with Housing First data will allow to remain unaffordable for at-risk has been coordinating multiple sector and to respond to immediate
us to better identify other system level insights. and vulnerable Calgarians. Just over stakeholder groups to remove health and safety needs of clients
To support our backbone obligation as the CHSSC Systems one in five Canadians now live in barriers to testing, bolster staffing and front-line service providers. This
Planner, we designed, selected, and implemented Our philosophical shift to applied research led to the households reporting difficulty and resources to CHSSC service includes shelter needs, additional
automated Homeless Management Information development of a research framework to advance new meeting financial obligations, and providers, and implement diversion cleaning and security programs,
System data flow, implemented a data warehouse, and studies of and for CHSSC, including a peer-reviewed study as a result of COVID-19 shutdowns, and housing placement strategies screening, mental health, staffing
began to utilize business intelligence reporting tools. on public systems savings of Housing First programming. 3 million Canadians lost their jobs to alleviate the strain on Calgary’s and food supports. In collaboration
We developed a new data quality strategy focusing and millions more had reduced shelter system while continuing to with government and community
on more comprehensive and automated data quality We continued to host Connectivity Breakfasts and other hours. Calgary’s unemployment house vulnerable Calgarians. partners, CHF has provided
checks, reducing 75% of data errors. The implementation collectives to engage key stakeholders to collaborate rate increased sharply to 10.8% and leadership in adapting public
of Microsoft Teams has enhanced our collaboration on Functional Zero1 objectives. Our efforts to build Alberta’s unemployment rate was In response to the COVID-19 health measures to help prevent
internally and enabled more efficient remote work relationships with key government stakeholders 13.4% by the end of April. pandemic, CHF partnered with the the spread of the COVID-19 virus
processes. We employed a new financial software system helped bridge gaps between public systems impacting provincial Ministry of Community into and within Calgary’s homeless
resulting in enhanced automation, as well as detailed homelessness. Calgary’s homeless population is and Social Services, Alberta Health population and CHSSC, ultimately
reporting tracking – all creating efficiencies in payments considered as high risk due to a Services Calgary Region, the City protecting all Albertans from
to funded agencies. variety of vulnerabilities, including of Calgary, frontline agencies the pandemic.
the potential for pre-existing and shelters to operationalize
physical health, mental health, and project manage the non-
1. For the definition of Functional Zero see Page 18
4 5
Parting Thoughts From PEOPLE
Our Outgoing CEO First
leadership, systems thinking and design. But more
6 years ago, I accepted the role of
work is required. Each of us being in the right place at
President and CEO of the Calgary the right time, needs to bring our best work forward
Homeless Foundation. I did so with while supporting and trusting others to do the same.
By my stepping side, space has now been created for
an unwavering degree of passion,
CHF’s next CEO and community leader, to leverage,
commitment, and belief that ending advance and build upon our collective strengths, to
homelessness is possible. This innovate, to influence further transformation, and to
compel greater impact.
remains true today.
Together, we will end homelessness in our community
Fortified by local research evidence, knowledge gained,
and extraordinary collective community successes
Sincerely,
achieved, it is evidenced that by caring for our most
Of primary consideration for any future
vulnerable- those experiencing homelessness- we are
Diana Krecsy RN, BN, ME.d.
creating, sustaining, and fostering the
wellbeing of our entire Calgary community.
It has been a privilege to serve in community as CHFs
Forever committed to the mission and to helping ALL
efforts, Calgary’s Homeless-Serving System
CEO. CHF and the Calgary Homeless Serving System of
Care (CHSSC) have been nationally and internationally
recognized, as exemplars of evidenced informed
people, through transformative leadership
of Care must remain grounded in a people-
first approach. This means that we must
continually remind ourselves that while
we exist to serve those most vulnerable,
Our Board we must also be mindful of all who are
Gail Boehm – Acting CEO, Calgary Homeless Foundation (Ex-Officio)
Gerald Chipeur - Partner, Miller Thomson LLP (Chair)
Peter Stratton – Principal, MPD Consulting
Leslie Weekes – Partner, Carscallen LLP (Public Policy Committee
involved in our efforts to prevent and end
Ellen Dungen - President, EMD Consulting Ltd. (Vice Chair)
Jeff Boyd – Regional President, Alberta & Territories, RBC Royal Bank
Chair)
Krista J. White – Community Volunteer homelessness in our city.
Luana Comin-Sartor – General Manager, Finance & Planning,
Major Projects and Functions, Suncor Energy Evan Woolley – Councillor, Ward 8, The City of Calgary
Kellie Donohue – Principal, Kellie Donohue Consulting
Patricia Kaiser – Vice President, Corporate Development, Bowen Honorary Members:
Group (Governance & HR Committee Chair) Brian O’Leary
John McCarthy – President, Sustained Balance Consulting (Public John Currie
Policy Committee Chair) Stephanie Felesky
Scott McElligott – Investment Counsellor, Manulife Private Wealth
(Board Philanthropy Committee Chair)
Carey Mogdan – COO and Senior VP Operations, Inova Geophysical
Matt Mura – Partner, Ernst & Young LLP (Audit & Risk Management
Committee Chair)
Leigh-Anne Palter – Management Consultant, Deloitte
Stephanie Prior – Partner, Ernst & Young LLP
David Ross – President, SAIT Polytechnic
Shilpa Sharma – Vice President, Analytics and Operations, Trillium
Advisory Group
6
2020
Report On Progress
No One Left Behind: Road Show Presentations:
The Rough Sleepers Pilot Accelerating success by aligning system experiences
The issue: The response: The issue: The response:
Individuals who feel vulnerable accessing shelters individuals who have accessed an emergency shelter The crossover that occurs between the health system Unique and collaborative information sessions to inform
– including women, LGBTQ youth, and couples who for at least one year are normally prioritized in CHSSC and the homeless-serving system of care is deep. People Alberta Health Services (AHS) partners and the CHSSC
are separated in emergency shelters – often resort to triage to receive placement in housing programs. From experiencing homelessness are vulnerable to health about each other. Five AHS audiences presented and
sleeping outside year round, including during the sub- December to February, outreach teams met with rough challenges and often face barriers to quality healthcare. learned from CHSSC partners.
zero temperatures of winter. sleepers to place them in earmarked spaces and out of As a result, we needed to bridge knowledge gaps and
the cold. promote cooperation between the health system and
Calgary’s Homeless-Serving System of Care.
The result: Partners:
The result: Partners:
5 youth and 23 adults were successfully entered into a YW Intensive Case Management Outreach Team, Alpha
housing program. House DOAP Teams, Calgary Bylaw Services, Connect The process for referring individuals in hospital to SORce, AHS Regional Housing, CAA, AHS Community
2 Care, and the Coordinated Access and Assessment the CHSSC and CHF-funded housing programs was Rounds, AHS Managers Meeting, Sunridge Mental Health
team at SORCe streamlined. Practices to divert individuals from the and Addictions, Peter Lougheed Centre Social Work
CHSSC and to create plans more suitable to their Services, Safeworks
needs were increased.
Going Deeper With
Front-Line Training
The issue:
TRAINING TOPICS INCLUDE:
Moving On & Up
In a 2019 survey, front-line staff in our funded agencies With the Graduated Housing Program
requested advanced training to support their work with • Trainings from Crisis & Trauma Resources Institute
individuals with complex needs. (CTRI), to support front line staff work with clients
who are experiencing addictions and mental illnesses The issue: The response:
• The Attachment and Trauma Treatment Centre
The response: for Healing (ATTCH) - a two day training on trauma Clients who are living independently and ready to The CHF-funded CUPS Graduated Housing Program
and attachment assessment for front line staff. graduate beyond intensive case management programs (GHP) offers a rent subsidy to qualified individuals.
CHF provided 65 training opportunities for 2,191
• Training by Westside Harm Reduction: “Harm required ongoing access to moderate support in order They connect clients to employment or government
attendees, working with Toronto’s Crisis & Trauma
Reduction and Substance Use: Strategies to Engage to maintain housing stability and pursue personal goals. income support and enrich their lives through the
Resources Institute and the Attachment and Trauma
with People Using Stimulants & Signs and Symptoms employment, education and training programs. On
Treatment Centre for Healing, as well as Calgary’s
of Psychosis” site and online courses include First Aid and CPR classes,
Westside Harm Reduction and more.
• Training by Canadian Alliance to End computer literacy, food-service certifications, and high
Homelessness: “Effective and Ethical Documentation, school upgrading.
The result: Charting, and Note Writing” and “Effective Team Leader
Practices”
2,191 participants accessed 40 returning and 25 new • Integrative trauma and wellness treatments to calm The result: Partners:
training sessions. the mind, brain, and body
48 individuals graduated from the program, with all CUPS Calgary, Prospect, SAIT, Momentum, Catholic
clients expected to graduate by December 2023. 113 Family Service
CAPACITY BUILDING THROUGH TRAINING PROGRAMS ADMINISTERED IN 2019/20:
65UNIQUE TRAININGS 2,191TRAINEES
are active in the program as of the end of March 2020.
8 9
Client Action Committee HOME
For Everyone
A Client Action Committee (CAC) meeting is an Foundation also graciously supported a program
experience worth taking in. Enter the room and you’ll evaluation of the Homeless Charter.
see the Tim Hortons carafe that lives in the corner beside
a stack of paper cups and the occasional box of Timbits. The training educates staff about the Charter and
“Scottish” John will ask you about yourself, offer you a teaches them how to reference it in a practical way,
seat and invite you to be part of an inside joke that will so they can uphold
be repeated the next time you meet. Hilary, in a confident the rights and dignity “The Charter, in
rasp that hints at her South England roots, will tell you of their clients based conjunction with
about her latest research on the intersection between on an understanding CHF, has informed
the experience of homelessness and sexual orientation, of the physical, my organization in
which she began after completing her Working with social, and emotional the area of policy.
Homeless Populations Certificate at the University of impact of trauma on Having a specific
Calgary. Nigel will give you his hot take on US politics, and their lives. policy means greater
why you need to be aware of the protections enshrined consistency of
in the Homeless Charter of Rights. He’ll also reveal his This year the CAC also service.”
latest anime drawings on his laptop – the same laptop hosted the fifth annual
from which he runs Homeless Voices YYC, an advocacy Longest Night of the - Frontline staff
blog covering issues that matter to Calgary’s vulnerable. Year, a night where the
community honours those
The CAC is a group of individuals who are experiencing whose lives have been lost to homelessness. The CAC is
or have experienced homelessness. They offer their pursuing a permanent memorial and is seeking an artist
experience and expertise to CHF and the broader to design the concept based on the winning submission
homeless-serving system of care. from the design competition last year. CHF is proud to
contribute $20,000 to the project. The City of Calgary
This year, the Alberta Human Rights Commission contributed the land, and the Beltline Community
provided a grant to CHF and the CAC to continue work Investment Fund has also contributed $45,000, in addition
n ow
promoting the Charter in the community through free, to the $7,290 raised by the CAC.
, w e k
ation
first-of-their-kind training modules for service providers
and system partners, such as Alberta Health Services, “I always say that homelessness is a community,” says Nigel.
s F o u n d u sing
Calgary Police Services, and University of Calgary Social “These are human lives we are talking about.” He says he
m e l e s t o h o
r y Ho c tly in
Work students. They also presented to delegates at the looks forward to the day when the community has a
Canadian Alliance to End Homelessness conference place to mourn and remember, and a future where no
At C a l g a o v e d i r e h a ve
on how to create a CAC in other cities. The Maytree names are added to the memorial.
e ca n m pe o p l e
t a n y o n t . W h e n out
tha t s u p p or o rr y a b
h t h e righ e r h a ve to w es
w i t o lo n g t b e c o m
Youth Advisory Table hou s in g , th ey n
ic n e ed .A s a r e s u lt, i
o n tr ib u ted
The Youth Advisory Table (YAT) experiencing homelessness, along The Youth Advisory Table gives us that
e e t in g a bas is s u e s that c n t he
has a similar purpose to the CAC with youth-serving agencies in the crucial lens from the perspective of m solv e th e ssn e s s i
and offers guidance to the sector sector. Thanks to a donation from young people with lived experience in
s ib l e to h o m e l e
from the perspective of youth University of Calgary’s Haskayne homelessness and keeps us tethered
pos e r i e n c e of
exp
experiencing homelessness. YAT Commerce Undergraduate Society, to the real need in the City of Calgary,”
to their
members, who range from ages 14 the 50 youth who attended the says Shane Rempel, a CHF System
to 25, provide valuable insights that barbeque received a drawstring Planner.
influence policy, improve services, bag filled with essential care
r s t p l a c e.
and raise awareness about youth
homelessness in Calgary.
items: facecloth, toiletries, and
hygiene products.
The 2018 Point In Time Count
revealed that approximately fi
11 per cent of the 2,911 people
This year, they hosted a barbeque “As we shape policy and design experiencing homelessness are
in Inglewood to raise awareness programs to serve youth in need, we under 18, and a further seven per
about the YAT and to bring must ensure our ears are open to cent are aged 18 to 24, classifying
together the community of youth those who we are serving – the youth. them as youth.
10
2020
Report On Progress
IN 2019/20 CHF FUNDED:
The Year in Review
52 22
2019/20
Calgary Homeless Foundation (CHF) is a registered charity coordination, and funding to address gaps and define PROGRAMS IN AGENCIES
with a vision and mission to end homelessness in our best practices to improve outcomes and optimize client
city. As neutral and effective stewards of funding, CHF
invests in community and in Calgary’s Homeless-Serving
System of Care (CHSSC) to achieve desired outcomes
success. CHF leads with a collective impact framework and
is committed to moving forward in partnership with all
orders of government, public systems, homeless-serving
735 BY POPULATION:
and impacts (population, program, system) in a cost-
effective manner. Providing System Level Leadership to
agencies, the private sector, faith-based communities,
foundations, and all Calgarians, to achieve Functional
RESIDENTS PLACED IN HOUSING*
479
SINGLES
CHSSC, CHF leverages research, data, system planning, Zero2 homelessness in Calgary.
2,258 BY POPULATION:
196
FAMILIES
HOUSING SPACES WITH SUPPORT
1,650
SINGLES
= 20
60
YOUTH
438 BY ETHNICITY:
FAMILIES
170 47%
EUROPEAN 42% 11%
YOUTH
DESCENT INDIGENOUS DIVERSE
= 50 BY HOUSING PROGRAM :
ASSERTIVE
13 COMMUNITY
TREATMENT
BY HOUSING PROGRAM :
43 OTHER
96 ADAPTIVE CASE
MANAGEMENT
ASSERTIVE 44 ADAPTIVE CASE
MANAGEMENT
185 COMMUNITY
PLACE-BASED
166
TREATMENT
SUPPORTIVE
PLACE-BASED HOUSING
337 SUPPORTIVE
HOUSING 469 SUPPORTIVE
HOUSING
1,640 SUPPORTIVE
HOUSING
PRIMARY RESIDENCE GENDER: IMMIGRATION STATUS:
PRIOR TO INTAKE:
CURRENT HOUSING STABILITY RATE : PUBLIC SYSTEM USAGE REDUCTION: EMERGENCY SHELTER������������� 37% FEMALE���������������������������� 44% CANADIAN CITIZEN���������������������� 95%
OTHER ������������������������������������������������� 36% MALE ���������������������������������� 55% PERMANENT RESIDENT �������������� 4%
COUCH SURFING��������������������������� 16% SPECTRUM��������������������������� 1% OTHER��������������������������������������������������������� 1%
94% 50% OUTSIDE������������������������������������������������� 11%
2. For the definition of Functional Zero see Page 18
12 13
2020
DATA
Report On Progress
Treaty 7 Research
And Knowledge
• The landscape of Indigenous
What influences the
Despite an overall reduction in homelessness is marked
flow of people between homelessness in Calgary and a in Calgary by scarcity and
Treaty 7 communities general improvement in the city’s competition for funds; a growth
capacity to serve Indigenous clients, of Indigenous service institutions
and Calgary’s
Indigenous over-representation in in recent decades; and poor
Homeless-Serving homelessness persists. coordination between, and even
System of Care? within jurisdictions.
Key findings of the
We are closer to answering this Recommendations include actions
research include:
Achieving Calg question, thanks to a generous five- for CHF, the City of Calgary, Treaty
ary Homeless year donation from Jenny Belzberg 7 communities, and the federal
Foundation’s
• Indigenous homelessness is
data and re and the Belzberg family to support government, and encompass
about more than a physical
search vision applied homelessness research. education, training, policy,
structure; it is a condition that and dialogue.
intentional ap requires an 2019/20 saw the unfolding of our
encompasses world views,
proach that le first major Belzberg Research project.
and it continues to be affected The final papers will be compiled
verages d ata
by colonialism.
to find solut CHF contracted four researchers into a single volume which we will
ions to spec with expertise in Indigenous
• Factors on reserve that may
formally launch together with Treaty
ific concerns studies, housing policy, public policy, 7 partners in 2020.
then utilizing , economics, and political science to
push people from Treaty 7
this informat study the homelessness of people
into homelessness in Calgary The surrounding Treaty 7 Nations
decisions and ion to make from Treaty 7 in Calgary.
include poor housing conditions,
lack of sufficient housing,
have been closely engaged in the
guide day-to- unemployment, gang activity
research, and CHF looks forward
improve progr day work to They examined this central to enhancing these partnerships
and violence. as we develop programs that more
ams and pract
question from the perspectives of
effectively address the well-known
ices in Calgary’s
housing, income assistance, and
Homeless-Ser
• These are exacerbated by a overrepresentation of Indigenous
jurisdictional barriers. The research
ving System o
notable lack of affordable, people in homelessness.
was first framed in Treaty 7 world
f Care.
appropriate Indigenous housing
views, and an engagement strategy
options, the high cost of housing, Watch the CHF website for the
guided the researchers in working
and unscrupulous landlords. full report, summaries of findings
with the communities to ensure
Using data to in joint ownership. and recommendations, and
form research CHF’s next steps in addressing
informs practic (which in turn Indigenous homelessness.
e) enables CHF
interventions t to better tailor
hat meet the n
clients and ass eeds of diverse
ess the efficac
of services to y and efficienc
enhance clien y
t outcomes.
Left: The research project was formally launched
with a ceremony at the Grey Eagle Resort &
Casino on May 16, 2019. L to R: Allan Moscovitch
(later replaced by Nick Falvo), Gabrielle
Lindstrom, Steve Pomeroy, Jodi Bruhn, and
Research Assistant Pearl Yellow Old Woman
15
Data & Learning Revolution AGILE
CHSSC
CHF has unveiled a revolutionary CHF shares knowledge about
Measurement
approach to collecting and practices across the CHSSC through
understanding data that will allow our Communities of Learning. We
• How we measure program
us to be more responsive and will create cohorts that will meet
Planning
success
sensitive to the needs of people regularly to discuss a specific
experiencing homelessness. issue and introduce reflective
CHF will re-examine the criteria
practices, so that agency staff
it uses to monitor the success
The Continuous Learning and across the homeless-serving sector
of the programs it funds, while
Evaluation Framework changes have an opportunity to reflect on
introducing system effectiveness
how we gather, use, and share data and share their experiences.
indicators. These broader metrics
drawn from the network of agencies
are the first of their kind, because
that comprise Calgary’s Homeless- Sense-Making
they measure the achievements
Serving System of Care (CHSSC).
of the entire CHSSC, particularly
those relating to client well being Every six to eight weeks, cohorts
While we excel at promoting learning will produce learning bulletins,
and health.
across the homeless-serving sector, or short communications sharing
how we approach quantitative data, their insight on a specific issue.
• How we process data
or numbers, can create a culture
of competition and doesn’t capture
the true effect a program has on a
person’s life. The three core values
The Homeless Management
Information System (HMIS) collects
On the data front, we will use
a tool called system mapping Maintaining faster and leaner cycles of
data on who is experiencing to understand the connections
of how CHF will approach evaluation
and learning include accountability,
homelessness and accessing the
system of care. Data processing
between different entities in the
CHSSC, and outcome harvesting
development will require a system planning
approach with neutral system planner
innovation and strategy, and this – a technique used by the
will become automated, reducing
framework will explicitly support the United Nations in international
the likelihood of human error,
collective capacity and integration of development – to collect data
organizations to drive the integration and
and making it easier to share
the ecosystem. about the effect of the CHSSC and
information across agencies.
its programs on the community.
coordination efforts among both Calgary’s
To address these challenges, this
framework wil focus on three pillars: Opening Learning
Over the course of 2020/21, we will
Measurement, Open Learning
Homeless-Serving System of Care, and public
implement the framework to better
and Sense-Making. • How we improve learning
learn and lift our work internally
across the homelessness
and externally.
systems partners such as Health and Justice.
sector
Cost Effectiveness Study This kind of agile system planning is more than
CHF has funded a study to explore the cost-effectiveness of $105 million for the 2018-19 fiscal year. In addition,
of Housing First in Canada, strengthening its advocacy
for the model and encouraging governments to
$12,240 is saved each year when an individual does
not use a shelter. setting targets and monitoring performance -
it requires lead system planner organizations
take action.
Returns are also higher when there is a triage process
The Cost Savings of Housing First in a Non-Experimental that prioritizes individuals who frequently use public
Setting is the first study to use observational data to
examine the amount the Canadian public system saves
systems, rather than randomly assigning individuals to
housing programs. to develop nimble and iterative approaches
and continual improvement.
by utilizing Housing First programs. The data, drawn
from CHF’s Homeless Management Information System, The Housing First model increases housing stability
covers a period of four years. for people who are chronically homeless. Economic
evaluations like this study are one tool among many
Researchers Jadidzadeh, Falvo, and Dutton estimate that offer powerful insight into the effectiveness of the
that for each dollar spent on a Housing First program, approach, helping CHF advocate for our compassionate
between $1.17 - $2.84 is saved in hospital and ER visits and humane approach.
and interactions with the police, resulting in a savings
16
2020
Report On Progress
3-Year Strategic Blueprint Next Steps:
Calgary Homeless Foundation’s (CHF) 3-year Strategic consideration of the environment in which we operate. Our Strategic Directions for 2020/21
Blueprint for fiscal 2021- 2023 (3YSB) was developed While we have made tremendous progress over the past
through a multi-stage engagement with our Board, 10 years towards reducing, and ending homelessness,
our staff, and Community members, and provides a our environment continues to change and apply both
framework that can be adapted to respond to an ever- direct and indirect pressure on the CHSSC and those that IMPLEMENT NEW TECHNOLOGY INFRASTRUCTURE
changing landscape. This 3SYB, along with our vision,
mission, core values, and annual business plans, will
guide our work over the next three years.
are at risk of, or experiencing homelessness. Current
headwinds include COVID-19 and the sustained economic
downturn in Calgary, government fiscal constraints in
ministries such as Community & Social Services, Seniors
1 TO ADVANCE THE EFFECTIVENESS AND
EFFICIENCY OF CALGARY’S HOMELESS-SERVING
SYSTEM OF CARE
In 2015 we developed our first strategic blueprint, which and Housing, and Children’s Services, and an increase
ran from fiscal 2015 – 2020 (5YSB), and defined our vision, in opioid and methamphetamine use.
mission, and core values and our role as the system
planner for Calgary’s Homeless-Serving System of Care All of these trends will increase the demand for
(CHSSC). It also incorporated our role as implementer services.
of Calgary’s 10 year Plan to End Homelessness (Calgary’s
2
Plan) that concluded in 2018. Our mandate, given the environment and the CHSSC INSPIRE ECOSYSTEM SHARED
consultation process, has evolved. Our role is to provide ACCOUNTABILITY AND INVESTMENT IN
At the conclusion of Calgary’s Plan, we led a consultation system level leadership to the CHSSC in order to facilitate
process with Community to identify key accomplishments ecosystem coordination with public systems and progress ACHIEVING FUNCTIONAL ZERO
(Our Living Legacy: Calgary’s 10 Year Plan to End toward the achievement of a Functional Zero end to
Homelessness Collective Impact Report (Nov 2018)) and homelessness in Calgary.
determined the strategic directives necessary to move
Calgary forward in Together to Zero: Charting Calgary’s To meet this evolved mandate, we identified the
Path to the End of Homelessness (Dec 2018). strategic shifts necessary for the organization, and
an overall goal for the 3YSB that: ENHANCE OUR ORGANIZATIONAL
Together to Zero set the intention for the next phase of
3
work and is driven by our sector’s public value statement: ADAPTIVE CAPACITY (PEOPLE,
At the completion of 36 months,
PROCESS, CULTURE)
CHF’s capacity will support the
Together, we will achieve Functional TO THRIVE IN A
Ecosystem’s achievement of
Zero homelessness in Calgary and in CHANGING WORLD
Functional Zero.
doing so, we will improve the quality
of life for individuals, families and
communities. CONTINUE TO GROW
CHF KNOWLEDGE AND
4
Functional Zero is the new
direction determined by UNDERSTANDING OF INDIGENOUS
community, and refers to reaching WORLD VIEWS AND TAKE ACTIONS
a point where there are enough
services, housing, and emergency
TOWARDS BECOMING A BETTER
shelter beds for everyone who ALLY OF INDIGENOUS PEOPLES
needs them. Functional Zero
demarcates the achievement of
an Ecosystem balance between
the CHSSC and across all public
systems (i.e. Health, Justice,
INITIATE TRANSFORMATIONAL SHIFT IN DATA CULTURE
5
Seniors and Housing, Children’s
Services, etc.) such that the WITH/IN CALGARY’S HOMELESS-SERVING SYSTEM OF
necessary resources are in place CARE TO COLLECTIVELY HARNESS THE POWER OF
to meet the needs of vulnerable
people, and that homelessness,
RIGOUR AND THE POTENTIAL OF EVIDENCE
when it occurs, is a rare, brief,
and non-recurring event.
No strategy is complete without a
18 192020
ECOSYSTEM
Report On Progress
A New Alberta
Homelessness Strategy
Integration In 2019, CHF partnered with the 7 Cities on Housing solutions to support more seamless coordination
and Homelessness: Edmonton, Calgary, Medicine Hat, and data integration between the 7 cities’ homeless
Lethbridge, Red Deer, Grand Prairie, and Wood Buffalo, management information systems and the primary
(7 Cities), in the creation of a refreshed strategy to end public systems.
homelessness in Alberta. While it is not completed yet,
working in collaboration we have laid the necessary Person-Centered
groundwork and strategic values that will guide the We need to explore a culture of innovation with the voice
province towards an end to homelessness. of people with lived experience at its core. Embedding
their input at key points in the program development-
How does the province need to optimize our collaborative delivery continuum will enable Alberta to better meet
efforts moving forward to end homelessness in Alberta? the needs of individuals experiencing homelessness,
and the people who care for them.
In examining the answer to this question, the 7 Cities
took a values-based approach and grounded itself in
the following: Governance and Leadership
Governments’ trust and enabling approach to local
leadership through the Community Based Organization
Strategic Coordination and and Community Entity models has been a critical factor in
Leadership: Alberta’s success over the past decade. The Government
of Alberta must continue to support directions that
The Spectrum Approach – Person-centered develop system planning approaches appropriate to
homelessness solutions grounded in a spectrum of solving complex social issues at a local level in a cost-
services. If an Albertan reaches out for help, there should effective and efficient manner.
be no wrong door to receive and support them.
Geographic Lens
Community-Driven Decision Making – A collective Homelessness must continue to be examined and
impact model where local systems leadership collaborates understood not only within the broader macro-context,
No single agency, system or service with lived experience, homeless-serving agencies, and
local business.
but also within the unique differentiators of rural, local,
and municipal contexts.
can end homelessness alone. It’s no Operational Execution: Accountability (Shared)
longer sustainable to care solely about Evidence-Based – Continuous learning and subsequent
agile adjustment must be informed by evidence-based,
No single agency, system or service can end homelessness
alone. To achieve transformational change, we must drive
for shared accountability and identify ways to coordinate
one’s own municipal or organizational data-driven decisions. at the ecosystem and strategic level as well as the service
delivery level.
mandate and associated initiatives. To
Leveraging Resources – As system planners focus on
root causes and respond to symptoms within the local
homeless-serving systems of care, public systems need System Planning
achieve transformational change, we to examine horizontal strategies and solutions based on
shared outcomes.
A system planning approach with neutral system planner
organizations to drive integration and coordination efforts
among the homeless-serving systems of care and public
must drive for shared accountability From these values, 7 Strategic Directives were created
to drive Alberta towards an end to homelessness in
system partners such as Health and Justice is required
to maintain faster, leaner cycles of development.
and identify ways to coordinate within our province:
Horizontal Strategic Planning
the ecosystem at a political, strategic, Coordination of Data Management
We know that our capacity to end homelessness relies on
To move system planning forward, efforts to enhance
coordinated service delivery are critical, and this includes
having better visibility into all components within the
and service delivery level.
greater data integration between our homeless systems
of care and primary public systems such as Children’s system, and appropriate information sharing around
Services, Health, and Justice. We need to develop new shared outcomes.
212020
STRATEGIC
Report On Progress
Financial Report
Investment & A SUCCESSFUL YEAR OF CHF STEWARDSHIP
Ending March 31, 2020, revenues were just over $61 million and expenses were $57 million. Surplus was generated
Empowering
due to the receipt of emergecy COVID-19 funding at the end of the year. These funds were spent for COVID-19
response in the first two months of 2020/21.
Calgarians FUNDING SOURCES:
68% GOVERNMENT OF ALBERTA $ 41,337,442
20% GOVERNMENT OF CANADA $ 12,345,728
11% DONATIONS & GRANTS $ 6,977,769
1% INVESTMENT INCOME $ 417,726
TOTAL:
$ 61,078,665
En d in g ho m el es sn es s re q ui
re s th e
en ga ge m en t of al l C al ga ri an
s, ea ch FUNDING USES:
contributing in a manner that fits th
eir capacity. 90%
SYSTEM PROGRAMS
$ 52,064,646
By lending public support and en
DISBURSEMENTS (EXTERNAL)
couraging 10% ADMINISTRATION (INTERNAL) $ 4,959,767
community action on homelessn
ess, many
have contributed to the successe
s we’ve had
over the past year. TOTAL:
$ 57,024,413
232020
Report On Progress
The Power of Philanthropic
The gift of a home David and Leslie Bissett
is not only life changing – it is lifesaving. We know have provided generous support as the lead
now, more than ever, that housing is vital for health. We contributor to a new building in downtown Calgary,
Partnerships
are grateful that the Visionary Homebuilders understand in addition to philanthropic funding for Murray’s House in
the significance of a home and are dedicated to making South Calgary.
home a reality for Calgarians who need it most. Their
collective contribution of $15.4 million to CHF through The Bissett build – the first midrise and concrete build for
the RESOLVE Campaign has made it possible to open housing partner HomeSpace Society – is an impressive
No matter what form their support lives in communities that support a better place to live for our fellow 153 doors to date for Calgarians who now have a place testament to the power of philanthropic gifts and their
takes – from the Trail Blazer them. Where they can live with citizens experiencing homelessness. to call home. ability to leverage resources from various levels of
Breakfast, annual and monthly hope for the future. Over the past The partnerships featured here are government and other donors.
donations, to investments in special year, CHF has been the grateful all innovative in their own right: some Over the course of the past six years, six buildings funded
projects such as applied research – beneficiary of several unique donor are longstanding, and some are new; by Visionary Homebuilders have opened. The Bissetts’ donation to CHF through the RESOLVE
every donor helps us get closer to a partnerships, each one born out of a some are visible and some operate Campaign was complemented with philanthropic support
world that provides the opportunity desire to combine creative thinking behind the scenes. But all of them • Stepping Stone Manor, Cedarglen Living Inc. from Suncor Energy Foundation, funds from the
for all people to live safe, healthy with a sincere desire to make Calgary make a difference. • Providence House, Morrison Homes Government of Canada (through the Canada Mortgage
• Aurora on the Park, StreetSide Developments: A and Housing Corporation) and a land donation from
Country Song Helps Calgarians Experiencing Homelessness Qualico Company the City of Calgary.
• Prelude in Radisson Heights, Shane Homes Ltd.
In 2019, CHF became the beneficiary of the proceeds The band held a reveal party for the song and music and NUOVO by Shane Homes
from a new song by Backroad Traveler Band. video in May 2019, donating all proceeds to CHF. CHF • The Maple, Homes by Avi Group of Companies
continues to receive all proceeds form the sale of the • The Clayton, Jayman BUILT
The song, called “A Day in the Country,” honours the song on iTunes, Spotify, Google Play Music and Deezer.
band’s love for chuckwagon races, and features the voice Additional buildings are currently under construction
of the late Joe Carbury, a renowned sports announcer in and slated to open later this year.
Western Canada and a Calgary Stampede chuckwagon
race caller for 45 years. • The Triveri House, Calbridge Homes
• The James House, Cardel Lifestyles and Logel
“We approached the family and asked for permission to Homes
use his audio, which they were honoured to give us,” singer
Sandy McRae says. The audio comes from the last races HomeSpace Society, CHF’s housing partner, is securing
Carbury called in 2007. additional sites for future builds, made possible by
Hopewell Residential Limited Partnership, Brookfield Above:
When the band learned that Carbury’s daughter, Coleen Residential Properties Inc. and ALBI Luxury by Former CHF
Hutton, was CHF’s Director of Human Resources, they Brookfield Residential.
President and
CEO, Diana
chose to donate all proceeds from the song to CHF. Krecsy (left)
and RESOLVE
“Being able to include Joe Carbury and his family – it just Thank you to the Visionary Homebuilders for their Campaign
made the song,” McRae says. unwavering dedication to ending homelessness in Cabinet
CHF Development Manager Teresa Hiser (left) and Director of HR Coleen Hutton member,
(Right) with Backroad Traveler Band’s Sandy McRae and Harold Fast our city. Stephanie
Felesky (right)
join David and
Leslie Bissett
(center) at
The downtown building at 933 5th Ave SW is slated to open
A virtual groundbreaking December 2020.
the opening
of Murray’s
for a new building called “The James House” in House in 2017
Hillhurst was held in September 2019. The house,
which is scheduled to open in September 2020, was
named by Visionary Homebuilder, Logel Homes and greengate Garden Centres and CHF
Cardel Lifestyles, in loving memory of Genevieve growing hope together since 2003
and James Logel, the parents of Tim Logel, President
and CEO of Logel Homes and President and Co- During the holiday season, greengate rallies their
Founder of Cardel Lifestyles. customers to provide winter wear, toiletries and
grocery gift cards. In the spring, it sells Hope for
This development was made possible through the Humanity roses and donates the proceeds to CHF.
RESOLVE Campaign by Logel Homes and Cardel
Above: Ryan
Ockey, President Lifestyles, with a joint commitment from the “We would never have been able to do all that we do without
& CEO, Cardel Government of Canada (via the Canada Mortgage and community support,” Harington Telford, Vice-President
Homes, Alan
Norris, RESOLVE Housing Corporation) and the Government of Alberta, of Marketing at greengate, says, citing it as a reason
Campaign Chair, and support from the City of Calgary. greengate continues to support CHF. He adds, “As long as
and Tim Logel,
President & CEO
Left: James and
we work together and do the best we can, we will all be ok.”
of Logel Homes
Genevieve Logel’s
family legacy Members of the greengate team celebrate another contribution to CHF.
24 252020
Report On Progress
The Ken Hoehn Dale Luchuck Paul Protze Laszlo Sipeki Morganna Ulmer
Many Thanks
Sandy Moreland
Gallery
Jonathan & Michael & Denis & Moira Small City Stockings Sean Ulmer
Steven Kennedy Laura Lytton Barbara Morin Proulx
Karen Smee United Way of
Daniel Kenney Douglas MacInnes Liz Morrison Darmaine Quillao Calgary & Area
Alison & Matthew
Colleen Kenny Donna Mack Richard Morrison Habib Qureshi Smith United Way
of the Alberta
Mohammed Jane MacKinnon Jenny Morrow Nafee Rashid Arthur Smith
While government funding is paramount to CHF’s strategy to integrate and Khusheim
Peter MacKinnon Walter & Jessie Rayquest Betty Ann Smith
Capital Region
United Way Toronto
strengthen Calgary’s Homeless-Serving System of care, private philanthropy Yvette Kind
Gord & Deb
Moscovitz Holdings Ltd.
Daine Smith & York Region
Carrie Kitchen MacPherson
is crucial as well. We all have a role to play in ending homelessness, and Sohail Mulla RBC Phillips, Hager
& North Investment Jessamyn Smith University of Calgary
Theresa Klassen Deepak Maharaj Timothy Mullane Counsel Inc. University of
Calgary Homeless Foundation donors are doing their part. Jamie Kleinsteuber R. Dennis Maher Michael Mund
Marilyn Smith
Calgary - Commerce
RBC Royal Bank Nancy Smith Undergraduate
Ronald Kneebone Andrew Major Warjan Mundi Shirley Reid Society
Michael Aasen Boardwalk REIT Nicole Chassie Myriam Dickner Schaefer Helcim Inc. Nell Smith
Limited Partnership John & Sherrill Manulife Private Matt Mura Joan Reidulff Yetunde Uwaifo
Mohamed Cristina Cheetham Peter & Louise Brenna Fischer Robert Henley Knight Wealth Unni Soelberg-
Abdelhady Gail Boehm Dimmell Helen Murray Rick Balbi Claridge Natalie Vacha
Glen Cherney Elvis Floreani Frederick Henry Evelyn Ko Mardon Fund at
Accessible Housing Ievgenii Bogutskyi Lisa & Dan Disley James & Carla Architect Ltd. Sponsor Energy Jonathan van Heyst
Ray Cheung Johnny Fong Debi Hind Calgary Foundation
Society Calgary Gary & Kathleen Murray Hillary Rideout
Diana Bond DLA Piper Koehler Barbara Markman Adrian Stanca Gijs van Rooijen
Hussain Akbar Ron Cheung (Canada) LLP Lucille Forrest Teresa Hiser & Sharilyn Nagina
Kyle Boon Brian Mangold Tyler Rietze James Stanford VanderLeek Law
Gerald Chipeur Fortitudine Diana & Richard Arlene Marshall
Alberta Human Donald Terry Krecsy Lynne Nash Alan Rivait
Michael Borm Consulting Group Bernadette Ho Craig Marshall Judith & Cedric Varico Charitable
Rights Commission Hartman Chu Swystun Charitable Al-Noor Nathoo Stapleton
Fund at Calgary Pat Krishnamoorthy Phyllis & Chris Robb Foundation
Alex & Wendy Gillian Bowles Fortune Industries Kyle Hodges Rhiannon &
Erika Cianfrone Foundation Mihail Neagu Paul Stedman Abhishek Vatsa
Campbell Flow Richard Fournier Jelena Hogan Gregory & Brett Marshall Stuart Robbins
Sean Brett
Through Fund at Citizen Dental Megan Donnelly Alexa Kudar Debra Nelson Nancy-Lynn John Vautour
Hygiene Philip Fozard Carol Ann Hogarth Ross Martin Michael Rodrigue
Calgary Foundation Leon Browder Stevenson
Kellie Donohue Peter Kwan Chad Neufeld Jerome Villarin
Maria Civitarese Trevor Frankiw Jennie Hollings W. Earl Martin Rogers
Jody Alexander John & Ann Jill Stewart
Brownlee Doug Drennan Augustine Kyei Doug Neufeld Barbara Vinsome
Ralph & Heather Qingmin Fu Colleen Holmes Richard Mask Blaine Roth
Aligned Business Steve Lafleur Joel Strachan
Direction Ltd. Barbara & Michael Clark Ellen Dungen Simon Mawson Demian Newman Colin Russell Ranee Vito
Brydges Calvin Gagnier Nicole Holoboff Cathy Strand
Closer to Home Jordan Dupuis Andrea Landriault Joseph Ng Michael Wald
Doug Anderson Laura Garzon Rachel Hop The Maytree SAIT Polytechnic
Ezra Bunn Community Mary Lang Foundation Peter & Penelope
John & Judy Nanika Easy Cedric Nicholson Wasif Saleem Stratton Patti Wang
Services Society Mark Giesbrecht Keith Hopper
Anderson Lara Burgess Bruce Edgelow Doris Lange M. Ann McCaig NOVA Chemicals
Sharon Cockton Grant Sales Marusia Streng Sheila & Martin
Jesse Burns Gillespie Horizon Housing Corporation Wares
Sarah Andrews Heather Edwards Personnel Ltd. Society Andrew Lapinas John McCarthy
Kathy Cole Patricia Salt Aven Strohschein
Andree Ansell E. Matthew Caddel Adele Laramee Brian McColl Brian Nuttall Patricia Watson
Electronic Recycling Gail Gislason The Hotchkiss Gregory & Diane Strome
Tracee Collins Association Oliver Family
Regine Aragones Calgary Board of Family Foundation Joe Laratta Bob McCrae Jennifer Sande Seonaid Watson
Education - Olympic Katelyn Comeau Etienne Godel Foundation Robert Stuart
ATB Financial Douglas & Daryl Hovius Stephanie Larden Scott McElligott Garnet Scaman Mary Webster
Heights School Audrey Elliott Ian Gordon Dianne Ollerenshaw Sharon Stuart-
Comfort & Stuff
ATCO Electric - Calgary Chamber Imports Kathleen Hovland Allison Larkin Jason McIntyre Joanne Schaefer Scholefield Peggy Wedderburn
Mary Ellis James Gottselig Douglas Olson
Distribution of Commerce John Howard Lori Weller
Luana Comin-Sartor Donald G. Gow Stephen Latta McMan Calgary Kathy & Matthew Pooja Subnis
ATCO Gas Chris Elmquist Juma Omary Schamber
Calgary Foundation & Lorna Earl Shuaining Hu & Area The Welty Family
Edmee Comstock M. Shirley & Utkarsh Subnis
Susan Audibert EMD Consulting Ltd. Iain Laurie Ontracks Consulting Dana Schindelka Foundation
Calgary Parking Ryan Grant Ian Hudson Marilyn & Donald
Nigel Cones McMillan Suncor Energy Inc.
Karolee Bahr Authority Katie Emond Johanne Lavoie Tayo Samuel Oroniyi Derek Schlenker Judy West
ConocoPhillips Greengate Garden Joan Hudson Todd Surbey
Calgary Stampede Encana Corporation Centres Ltd. Joanne McPhee Tom Oystrick Patrick Wetter
The Barb Bayer Canada Philip Hunt Edward Lawrence Susanne Schmid
Foundation Jeanine & Earle Ken Switala
Calgary Urban Wayne & Justine Eng Robert Grindley Josh Leacock Leigh-Anne Palter Robert Scott Timothy Wheaton
Project Society Sean Conroy Mohamed Hussein McVicar Chris Szelewski
John & Brenda Baker Marianne Engel Harold Gruman Seema Parmar Erika Winkfein
Mark Cooper Coleen Hutton Leaders Donald Meades Brad Seamans
Weston Baker Callow & Associates International Zeynep Tanca
Management Edwin & Bert Enns Doris Gunnell Rakesh Patel Samuel Seatt Joan Winwood
David & Maureen Paul Ingle Executive Search Lea Meadows & TELUS Corporation
Clint Balla Consultants Inc. Corry Michal Erben L. Lee & Lorraine Jeremy Mortis Gregory & Linda Andrew Wiswell
Inn from the Cold LEAF Environmental Burke Settee
Wayne Barkauskas Canada Mortgage Guyn Pauling The Tenaquip
Emily Corsale Rania Eshak Products Inc. Alka Merlin Mike & Linda Shaikh Foundation Wizardworks Web
and Housing James & Joanne INOVA Systems PayPal Giving Design Inc.
Debbie Barnie Corporation Krista Cossar Mateen Eshraghi Corporation Hannah Leddy Jeff Meyer
Halterman Fund Canada Shane Homes Kerry Ternes
Douglas Beamer Jacob Cote Marie Espina Linda Wolfe
Canadian Deborah Halvorsen Noreen Irvine Arthur Lee Robert & Michele Larry & Lynn Pearce Shilpa Sharma Teshmont
William & Sandra Association of Michaleski Consultants LP Mary Lynne Wonfor
Benjamin Crews Grand Estrada J. W. McConnell Deb Lee Sidney Pedersen The SHARP
Beamer Business Students Aubrey Hanson
& Colin Pellegrin Family Foundation James Midwinter Foundation Andrea Thiessen Michael Wong
Rob Evans William Lee Alf Peneycad
Leigh Beaton Canadian Pacific Lynne Harrison
Railway Company Chuck Critchley Anthony Janicki Daniel Mikita Maria & Stephen Nandini Thogarapalli Wendy Wong
Lisa Evren Tony Lefebre PepsiCo
John & Janet Beattie Roger Cross Francia Harvonen Shaw
Canyon Plumbing James Fairweather James Jarrell Miles Davison LLP Jennifer Thompson Evan Woolley
Brenda & Robin Brent Legate Art Petrenko
Madison Beblow & Heating Ltd. Diana Cunningham Yasmin Jaswal Miller Thomson LLP Azra Shivji Terese Wright
Kenneth & Harwig Jean-Simon Lemay Julianna Tkachuk
Anne & Israel Capital Region Jonathan Phillips Cheryl Shore
Lorene Cunningham Patricia Farn Taha Javaid Lee & Lynda Miller Lois & Rodney Dana Yee
Belenkie Housing Corporation Richard & Lois John & Linda Li Stephanie Phillips Alexander Shysh Tomlinson
Cristine Currah Harold & Haskayne (In honour Gary Johnson Catherine Milley Tamara Yee
Mel Belich Helen Cashman Pamela Fast of Tim Hearn) Ting Li (In Honour of Stephanie Phung
Antonina D’Abadie Roland Jonas Clarice Siebens Jennifer Tozser Kun Yeung
Jenny Belzberg Bernice & Brian & Stephanie Michael Hauer Phil & Harriet Libin Reginald R. Milley)
Meghan Pick Sarala Silver Nghia Tran
Richard Cass Kira Dawidowski Felesky Linda Juse Frederick &
Edel Benary Ian Hawkins Susan Light MINT Projects
Mark Pitcher Silvera Housing TransCanada Patricia Young
Colin Catley Jonathan & Thomas & Patricia Kaiser
Benevity Community Allison Dawrant Tobin Hayward Shih Chen Lin Brent Miyagishima for Seniors PipeLines Limited
Deborah Fellows Poelzer Family Katherine Young
Impact Fund Cenovus Energy Inc. Rajan Kaushal Hazel Moch Foundation Fund at
Sarath Dayala Timothy & David Lindenbach Mylène Simard Anne Treadwell YWCA of Calgary
Ramesh Bhamidipati Debbie Ferguson Calgary Foundation
Inderjit Chahar Susan Hearn Christine & Modern Niagara
Ary de Jong Randall Keller Lohnes Family Parminder Singh Helen Tubrett Safa Zaki
Atriya & Arunima Ruth Ferry Fund at Calgary Group Inc. Bev Polsky
Frances Chapman Heartprints -
Bhattacharya Michelle Den Hoed Mark Kelly Foundation Priti Singh Rijad Tursunovic David & Leanne
Jo-Anne Fielding KIDS for a Cause Kimberly Molloy Stephanie Prior
Charities Aid Foundation Zanutto
Bishop & Foundation Shirley Deneka Amber Kelsey Andrew Love & Sinopec Daylight TWT Group Inc.
Rebecca Fiissel Clinton Mooney Jason Proche Energy Inc.
McKenzie LLP of Canada Alison Taylor Love Justyna Zwarych
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