Community Report Q4 2020 - Elexicon Energy
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Community Report
Q 4 2020
Photo credit: City of Belleville
BE LLE VILLE : COMMUN I T Y R EPO R T
Q4 2020
System Reliability
More than 169,000 homes and businesses in the communities we serve depend on a steady supply
of electricity to power their lives. Elexicon Energy takes service reliability very seriously, and continues
to monitor and mitigate any trends to ensure system reliability.
The average number of hours that power to The average number of times that power to
a customer was interrupted in Q4 2020 was a customer was interrupted in Q4 2020 was
0.70 compared to 0.94 in Q4 2019. 1.01 compared to 0.57 in Q4 2019.
TO P TH R E E R E A SO N S FO R TO P TH R E E R E A SO N S FO R
O U TAG E D U R ATI O N I N Q3 2 0 2 0 : O U TAG E S I N Q3 2 0 2 0 :
1. Loss of supply: 1. Defective equipment:
25,395 hrs compared to 39 outages compared to
Zero hrs in Q4 2019 46 outages in Q4 2019
2. Foreign interference*: 2. Foreign interference:
7,937 hrs compared to 20 outages compared to
493 hrs in Q4 2019 16 outages in Q4 2019
3. Scheduled outage: 3. Scheduled outage:
1,185 hrs compared to 19 outages compared to
244 hrs in Q4 2019 11 outages in Q4 2019
TOTA L O U TAG E D U R ATI O N TOTA L N U M B E R
I N C USTO MER HO U RS: O F O U TA G E S :
38,034 hrs in Q4 2020 104 in Q4 2020
16,904 hrs in Q4 2019 90 in Q4 2019
* The Ontario Energy Board describes foreign interference as interruptions beyond the control of the distributor
such as those caused by animals, vehicles, dig-ins, vandalism, sabotage and and other foreign interference.
2 Our power is response-ability
BE LLE VILLE : COMMUN I T Y R EPO R T
Q4 2020
Corporate Social Responsibility
CO R P O R ATE G I V I N G PRO G R A M U PDATE : R EC E NT S P O N SO R S H I PS :
• 2020 Budget: $37,215 • Belleville Police Service
• Amount spent to date: $37,215 • Gleaners Foodbank (Quinte) Inc.
• Quinte Humane Society
• Volunteer & Information Quinte
“ Thank you to Elexicon Energy and to the City of Belleville | Municipal Government
for helping us during COVID times to start our new online store. Also, to Mayor
Mitch Panciuk, for your ongoing support for our shelter and the animals in our care.”
– Quinte Humane Society
Field Operations
• Completed: Construction on Bell Boulevard
and Northeast Industrial Park to allow for
system expansion.
• Completed: New switchgears installed at
the shopping plaza at 170 North Front
Street to provide increased system reliability.
3 Our power is response-ability
BE LLE VILLE : COMMUN I T Y R EPO R T
Q4 2020
Communications
• DSP: In early October, Elexicon Energy launched a survey to help
build the company's 2021-2026 Distribution System Plan (DSP).
Customer input and feedback will ensure the investments the
company makes meets the needs of its customers and the
communities it serves.
• Customer newsletter: The winter issue of Elexicon Energy’s semi-
annual customer newsletter, the illuminator, started mailing on
December 15. Customers registered for eBill (paperless billing)
receive an electronic copy in their inbox.
• Website redesign: A digital creative agency has been selected to
provide expertise and support a website redesign. The agency will
build on Elexicon Energy's existing landing page and dissolve the
legacy Veridian Connections and Whitby Hydro websites.
• Fraud prevention: Scammers continue to target
hydro consumers during the pandemic, posing as
utility representatives, threatening disconnection
and offering rebates. Elexicon Energy is issuing
regular reminders to customers to look out for
scams and steps to take if they suspect they are
being contacted by a scammer.
• Operations Centre: Land purchase with the City
of Belleville for a future Operations Centre.
4 Our power is response-ability
BE LLE VILLE : COMMUN I T Y R EPO R T
Q4 2020
Industry News
• In early October, the Electricity Distributors Association (EDA) released Charging Ahead: EDA
Position Paper on Electrified Transportation. The paper provides position statements on
transportation electrification and the role that electric utilities can play.
• New electricity prices for households and small businesses came into effect on November 1 under
the Regulated Price Plan.
• On December 7, the Auditor General released her Value-for-Money Audit of the Electrical Safety
Authority (ESA). The report contains 25 recommendations and 50 action items to address audit
findings. The ESA agreed to all of the recommendations.
• The Independent Electricity System Operator released
details on new Save on Energy programs launching the
week of January 4, 2021. There new framework focuses
on cost-effectively meeting the needs of Ontario’s
electricity system by continuing to provide opportunities
for those who need them most, including commercial,
industrial, on-reserve First Nations and income-eligible
electricity consumers.
• The EDA released the winter issue of their quarterly
magazine, The Distributor – Powering Local
Communities and Economies.
• The Ontario government has introduced a new
streamlined Energy Affordability Program for
households struggling to pay their electricity bills.
5 Our power is response-ability
BE LLE VILLE : COMMUN I T Y R EPO R T
Q4 2020
Customer Service
• A bill redesign project is on track to be completed by January 2021. The new bill statement will make it
easy for customers to compare their monthly electricity consumption, understand their usage and learn
about the cost of supplying power.
• The merging of legacy Veridian Connections and Whitby Hydro databases into one Customer
Information System is on track to be completed by January 2021.
• On October 13, Elexicon Energy and hydro utilities across the province began accepting election forms
from residential and small business customers requesting to switch from Time-of-Use to Tiered prices,
effective November 1, 2020.
• Elexicon Energy continues to accept applications for the residential
COVID-19 Energy Assistance Program (CEAP) and COVID-19
Energy Assistance Program for Small Business (CEAP-SB).
• Elexicon Energy and utilities across the province are banned from
disconnecting residential customers for non-payment, from
November 15 to April 30. Electricity distributors, however, can
continue to charge late payment fees on past due amounts during
the winter disconnection ban period. Elexicon Energy is encouraging
customers to contact us to learn about extended bill payment
options and financial assistance programs.
Contact
Have a question or require more information, email communications@elexiconenergy.com.
6 Our power is response-ability
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