INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group

Page created by Travis Knight
 
CONTINUE READING
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
INSIGHT ON CITY MANAGEMENT
                                                                                      Perspective from Ahmedabad, Gujarat, INDIA.

Hon'ble Chief Minister Gujarat State, Shri Narendra Modi travelling in Bus of BRTS.

      Celebration of International Kite Festival 2010 at Sabarmati River Front.

  There is a simple and sweet harmony between the people and
                     the city of Ahmedabad.
      A continuous partnership and synergy that is possible
   because of the sensitivity and responsiveness on both sides.
        A recognition and acceptance of a shared vision
 and the willingness to accept the challenges and responsibilities.

                  That makes the city what it is today.
                     And will become tomorrow.

  Ahmedabad Municipal Corporation                                                     Ahmedabad Municipal Corporation
  Address: Sardar Patel Bhavan, Danapith, Ahmedabad-380001.
   Website: www.egovamc.com • Email: info@egovamc.com                                                    I.P. Gautam
                                                                                                    Municipal Commissioner
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
AHMEDABAD
     India
                 The City of its' Citizens
                 Ahmedabad with an enterprising population of 5.5 million is the seventh largest city in India and the second
                 biggest trade centre in the western region. As the commercial capital of Gujarat state, it acts as the powerful
                 growth engine for economic prosperity. The rapid modern development of the city is in complete harmony
                 with its rich legacy of magnificent architecture and cultural heritage.

                 Ahmedabad was the epicenter of the freedom movement of India with Mahatma Gandhi making Sabarmati
                 Ashram his base in the city. It was from here that he started his famous Dandi salt march that paved the way
                 for the liberation of several more nations across the world later.

                 Today Ahmedabad is a major economic centre of India with commerce, industry and services that cater to
                 national and global business and also has world class educational institutions including IIM, NID, CEPT,
                 MICA, NIFT, NIRMA.

                 Ahmedabad has always been a city of its people.
                 Empowered and participatory.
                 With visionary leaders and active citizens.
                 Of continuous public-private partnership.
                 Of offering a high quality of life.

                 It is the story of successful city management.
                 To be shared.

Ahmedabad City   Ahmedabad: City Profile
                 • Seventh largest City in India
                 • Second biggest trade center of Western India
                 • Commercial Capital &
                 • Growth Engine of Gujarat State

                   Population       5.5 million
                   Area             466 sq. km

                 Gandhi Ashram

                                                                                                                                   1
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
URBAN MANAGEMENT
                                                                  Ahmedabad Municipal Corporation utilizes the power of modern technology and resource management to
                                                                  continuously deliver excellent services and the fruits of development to all its citizens. AMC has adopted
                                                                  several innovative strategies and adopted successful best practices from across the world in its mission to
    Key Services Provided by                                      make Ahmedabad one of the most eco-friendly and citizen friendly cities.
    Ahmedabad Municipal Corporation (AMC)
    •   Water Supply                                              Several bold initiatives have already resulted in widening the reach of services to make them more inclusive
    •   Sewerage                                                  and also be available to the urban poor in the fields of health, education, infrastructure, sanitation and
    •   Construction & Maintenance of Roads, Bridges, Fly-overs   vocations.
    •   Solid Waste Management
    •   Fire Prevention & Ambulance Service
    •   Health and Medical Services
    •   Disaster Management
    •   Town Planning
    •   Medical Education                                                                           URBAN GOVERNANCE
    •   Primary Education
    •   City Transport                                                               Urban Governance is in AMC is based around 8 basic tenets
    •   Parks and Gardens                                                                                       Financial
    •   Zoo                                                                                                    Management
    •   Swimming Pools                                                                 Initiatives:- PPP                              Budgetary Reform
    •   Libraries & Gymnasium
    •   Basic Services to Urban Poor

    Service Level
    • Administrative Zone
    • No. of Wards
                                     6
                                     55
                                                                          Initiatives :                        Urban                                   Infrastructure Creation/
    • Water Supply                   870 MLD
                                                                          Out sourcing
                                                                                                             Governance                                Project Management
    • Sewerage Discharge             700 MLD
    • Water Treatment Plants         3
    • Water Distribution Stations    122
    • Sewage Treatment Plants        4
    • Sewage Pumping Stations        42                                              Human Resources/                                      Addressing the
    • Total Road Length              1873 Km.                                        Capacity Building                                     Needs of Urban Poor
                                                                                                              E- Governance
    • Water Distribution Network     3191 Km.
    • Sewerage Network               1921 Km.                                      Ahmedabad has performed well on all the above parameters
    • Daily generation MSW           2319 MT
    Population Coverage:
      • Water supply                 85%
      • Drainage                     82%                          Urban Governance in the Ahmedabad context
                                                                  • City Governance at Ahmedabad (AMC) has taken a number of unique and path breaking initiatives in
                                                                    all key areas of urban governance
                                                                  • Large number of initiatives are already successfully implemented with encouraging results. Further
                                                                    initiatives are in the process.
                                                                  • Many initiatives include private sector participation through relatively complex bidding, concession
                                                                    and risk sharing arrangements.
                                                                  • Overall, initiatives have led to higher level of services to citizens, with far reaching economic,
                                                                    environmental and quality of life implications
                                                                  • Reach of services to Urban Poor focused in the areas of Education, Health, Sanitation, Water Supply
                                                                    & Roads

                                                                     It was possible to create this high impact owing largely to speed of implementation, careful
                                                                     choice of intervention areas, and partnering with private sector to develop an
                                                                     appropriately skilled urban services contracting industry

2                                                                                                                                                                                 3
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
INFRASTRUCTURE PROJECTS
                                                                        Planning and successful implementation of infrastructure projects to bring in greater efficiency and facilities
                                                                        to the people is a critical strategy and an ongoing process at AMC. Care is taken to ensure that the reach is all
                                                                        inclusive and the performance achieved is consistently high to improve quality of life at all levels.
                                                                        The range covers water supply, sewage, transport network, solid waste management, housing and slum
                                                                        networking for urban poor, health care and hospital management, BRTS, and multipurpose development
                                                                        projects like Sabarmati Riverfront Development Project and Kankaria Lake Project etc.

                                                                        Visible Infrastructure Projects
    Janmarg                                  Bus Rapid Transit System   •   Strengthening water supply system to cover 100% of city area & to provide 140 liters per capita per day by 2011
                                                                        •   Projects to cover 100% of city area under sewerage network including treatment by 2011
                                                                        •   Provision/laying of 607 km of Strom Water Drainage pipeline to be completed by 2010
                                                                        •   22 Bridges, Underpasses and Flyovers across the city
                                                                            (08 completed, rest by July 2010)
                                                                        •   Solid Waste Management- Sanitary Landfill Site
                                                                        •   Networking of Infrastructure for Chawls and Slums
                                                                        •   Housing for Urban Poor
                                                                        •   Strengthening of Hospital Services & Medical Education
                                                                            ( 02 Medical colleges, 01 Dental College, 01 Physiotherapy College)
                                                                        •   E- Governance
                                                                            (26 City Civic Centres functional, All 55 wards to have City Civic Centres by May 2010)
                                                                        •   Bus Rapid Transit System
    Flyovers across the city                 Bus Rapid Transit System   •   Kankaria Lakefront Development Project
                                                                        •   Sabarmati Riverfront Development Project

                                                                        Capacity Building at AMC
                                                                        Training of Elected Wing & Officers                          Recruitment of Professionals
                                                                        • A capsule course on Urban management at                    • Professional qualifications for appointment of
                                                                          Singapore & Malaysia for all 129 councillors in 2007         middle level officers introduced e.g. MBA, CA,
                                                                        • The policy making body of AMC the Standing                   ICWA, qualifications.
                                                                          Committee attended Urban Forum IV at Nanjing               • Assistant Managers with above qualifications
                                                                          & studied project management at Shanghai &
                                                                          Beijing in 2008                                              recruited in 1996, 1999, 2004 and 2006. In all, 110
                                                                        • Approx 120 class I & II officers have attended               professionals inducted.
                                                                          capsule courses on various facets of City                  • Vacant posts – almost 2500 of technical staff such
                               Kankaria Lakefront Development Project     Governance at IIMA, ASCI, and other leading                  as engineering, sanitation, and town planning
                                                                          institutes in INDIA                                          personnel filled up through a major drive.
                                                                        • Workshops and training programmes for the                  • Recruitment at lower level optimised.
                                                                          Chairmen & Deputy Chairmen of various sub
                                                                          committees of AMC in India & abroad

4                                                                                                                                                                                             5
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
FINANCIAL MANAGEMENT
    Innovative and successful financial management is a typical feature of Gujarat, both in private and public         • Zonal Decentralized Accounting & Payment System • Simplification of Pre-audit System
    organizations. AMC has taken numerous path breaking measures to utilize excellent finance management as a          • Direct payments to Vendors & Suppliers through
    vital resource for city development. Its achievements are reflected in the high ratings it received from reputed     • ECS (Electronic clearance System) • RTGS to Bank A/C in 24 hrs
    agencies. It is a pioneer in the issue of bonds that got tremendous investor response. AMC also got the            • Payment for utilities - Fixed Nature Payment System
    national award for best financial management system.                                                               • Accrual Based Accounting System • Computerized Billing System
                                                                                                                       • Balance Sheet for year 2007- 08
    AMC continuously undertakes reforms for higher efficiency and better value. Use of latest technology and
                                                                                                                         • Asset valuation • Bank Reconciliation • Fund based Account entries
    best practices ensure optimum performance and service levels. Steps like greater
    financial powers to individual elected members makes development more people oriented and much faster.
    Other reforms include professional asset valuation and transparent and speedy payment systems through
    ECS/RTGS to suppliers and contractors. The results are reflected in growth in the positive parameters and
                                                                                                                       Prioritization of Capital Investments & Ward-wise Budgeting
    reduction in delays and hurdles. In water supply, charges have been shifted to usage rather than a flat fee thus   • Earlier Capital investment prioritized only by few office bearers of elected wing traditionally
    bringing in higher revenues and also optimizing use of this precious resource.                                     • In 2003-04, fund allocation decentralized to zonal level
                                                                                                                       • Prioritization at zonal level took 8-10 months and hence all works pushed to next financial year
                                                                                                                       • Prioritization assigned to ward committees
    Achievements                                                                                                       • System of assigning work/project code introduced
    • AA(so) Rating from CRISIL since 1997                                                                             • 95% of the works having project code on execution path in the same year of budgeting
    • AA+ Rating from CARE – since 2005                                                                                Result:
    • Issuance of 4 successful series of Bond                                                                          Prioritization of capital investment democratized in true sense to a ward councilor instead of leaving it to
      1998 - Rs. 100 cr                                                                                                the needs and ideas of few heavyweights in the elected wing of ULB
      2000 - Rs. 100 cr ( Tax Free Status)
      2002 - Rs. 58 cr ( Tax Free Status)
      2005 - Rs. 100 cr ( Tax Free Status)                                                                             Asset Valuation
    • 2009 - Bond proposed for Rs 150 cr                                                                               • Collection of asset related data
    • National Award by CRISIL for “ Best Financial Management System”                                                   i.e. year of purchase/construction, value & area etc. from user department
    • Provisional balance sheet as on 31-3-2007                                                                        • Listing & analyzing the Asset
    • Employee Satisfaction:-                                                                                          • Valuation of asset done on the basis of Actual cost of purchase/construction
                           st
      • Salary Payment – 1 day of Month                                                                                • SOR taken where construction cost not available.
      • Retirement Benefit – on the day of Retirement                                                                  • Valuation strategy adopted as per the guidelines of ICAI & Accounting norms for
                                                                                                                         ULB used by UD, New Delhi
                                                                                                                       • Depreciation calculated as per the guidelines.
                         CORPORATION - REVENUE SOURCES
                         Tax Sources : Constitute 29 % of AMC’s Income                                                 All Payments by ECS/RTGS/PAY Orders
                         • General tax – Levied on both Residential and Non-Residential properties : Approx.           • To bring in transparency in speedy payments and to minimize human interface,
                           21% of Revenue Income                                                                         new payment system since 2005
                         • Water tax & Conservancy tax : 60% of General tax                                            • Payments to All Contractors & suppliers through ECS/RTGS directly in their bank accounts.

                         Non Tax Sources
                         • Grants from the State Govt in lieu of Octroi                                                Payment through ECS/RTGS
                         • Grant from the State Govt. for Primary Education & others.
                         • Returns from Municipal Property                                                              Year                 No. of Transactions            Amount
                         • Charges and Fees for various services                                                                                                            (Rs. in Crore)
                                                                                                                        2005-06                      17014                  158.76
                         Reforms since 2007                                                                             2006-07                      21715                  298.06
                         • Ward wise Budget System (Ward Committee)
                         • Expenditure Tracking System & Project Monitoring Systems through                             2007-08                      28244                  806.92
                           booking of Exp. for Proposed Work & Allocation of Work Code                                  2008-09                      27837                  1262.12

6                                                                                                                                                                                                                                     7
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
Gains from Reforms – A Perspective                                                                                                                                                       WATER SUPPLY
                                  Rev. Surplus
     700
                                                                                                                                                                                             Strengthening of Water Distribution
     600
                                                                612.16                                                                                                                       System to cover 100% area by Dec2010
                                                       478.71
     500

                                                                                  Rs. in Crore
     400
                                              416.7
                                                                                                                                                                                             Distribution
                                  280.02
     300                                                                                                                                                                                       •   Water Distribution stations(2006) ......................................69
                     201.50                                                                           Particulars      05-06    06-07     07-08 08-09       09-10       10-11
     200                                                                                                                                                                                       •   New Water Stations Commissioned (2006-09) ................23
           128.03                                                                                     Rev.Inc.         902.38   1196.04   1400.90 1517.05   2010.90     2327.07
     100
                                                                                                                                                                                               •   Under Construction .............................................................19
                                                                                                      Rev. Exp.        622.36   779.34    915.81 904.89     1183.07     1251.00
                                                                                                      Rev. Surplus     280.02   416.70    485.09 612.16     827.83      1076.07
                                                                                                                                                                                               •   Stations in new merged Area (New West Zone)..............30
       0
           03-04     04-05        05-06       06-07    07-08       08-09
                                                                                                      Cap. Exp.        173.56   360.66    493.84 1028.46    1800.86     2060.00
                                                                                                                                                                                               •   Under planning for newly merged Eastern area ..............21

                                                                           Capital Expenditure
                                                                                                                                                                                             Water Supply System augmentation planned
                                                                                                                                                                                             for the need upto 2021 @ capacity of 1535 MLD
    2500
                                                                                                                                                                                                                                                                                         CAPACITY

                                                                                                                                                                              Rs. in Crore
                                                                                                                                                                  2050.00
    2000
                                                                                                                                                        1800.88
                                                                                                                                                                                               • Narmada Canal.................................................................315 mld
    1500                                                                                                                                                                                       • Intakewell-I & II ..............................................................450 mld
    1000
                                                                                                                                    1031.18
                                                                                                                                                                                               • Frenchwell(7nos)..............................................................135 mld                 Water Supply :
     500
            136.14        69.94             65.37
                                                       243.39
                                                                         190.28                   181.99
                                                                                                              360.65       493.86                                                              • Borewell(387 Nos) ...........................................................160 mld                  Infrastructure
      0                                                                                                                                                                                        • Jaspur ( Narmada Canal).................................................275 mld
           2000-01     2000-02             2000-03    2000-04        2000-05                     2000-06     2000-07      2000-08     2000-09 2000-10RB 2000-11(B)                             • Raska ( Under Construction) .........................................200 mld                          • No. of Water
                                                                                                                                                                                               ----------------------------------------------------------------------------------                        Distribution Stations
                                                                                                                                                                                               Total .......................................................................................1535 mld     122
                        Generating Financial Resources through User Charges                                                                                                                                                                                                                            • U/G Tanks storage
                        • AMC has charted new territory by proposing a new method of cost recovery                                                                                                                                                                                                       capacity in 780 mld
                        • AMC has proposed a two new taxes in its budget for the year 2008-09 as follows:                                                                                    Sewage Treatment                                                                                          • Overhead Tanks 108
                                                                                                                                                                                               • Sewage Network ...............................................................1523Km                    (35 million litres)
                           • Water Tax • Conservancy and Sewerage Tax                                                                                                                          • Sewage Pumping Stations ...............................................43 Nos
                                                                                                                                                         INCOME
                                                                                                                                                                                                                                                                                                       • Trunk mains &
                                                                                                                                              YEAR       (RS. crore)                           • Treatment Capacity:                                                                                     supply lines 227 km
                        • Earlier the Water Tax was charged at flat fees with                                                                                                                          Existing Capacity ......................................................670 mld
                          few slabs depending on the area of property.                                                                                                                                                                                                                                 • Distribution network
                                                                                                                                              2006-07         12                                       Projects Under Execution.......................................95 mld                             2964 km
                          This method was yielding negligible income as follows:                                                                                                                       Project Under Execution.........................................310 mld
                                                                                                                                              2007-08         15
                                                                                                                                                                                                                                                                                                       • Per capita
                                                                                                                                                                                                       by AUDA                                                                                           water supply
                                                                                                                                                                                             ---------------------------------------------------------------------------------------                     137 lpcd
                        • In keeping with the JNNURM principles of charging users, AMC has proposed                                                                                                     TOTAL                                                                 1075 MLD
                          a simple formula for these taxes whereby both taxes would be charged at the rate
                          of 30% of the property tax.
                        • Move expected to allow generation of much large quantum of funds as seen below

                                  Year                   General                                    % of Water Tax,                        Revenue from
                                                      (Property) Tax                                Conservancy &                     Water Tax, Conservancy
                                                                                                     Sewerage Tax                        & Sewerage Tax
                              2008-09                           220                                        30% + 30%                                    132
                              2009-10                           300                                        30% + 30%                                    180
                              2010-11                           350                                        30% + 30%                                    210

8                                                                                                                                                                                                                                                                                                                                9
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
E-GOVERNANCE                                                                                                         BASIC SERVICES TO URBAN POOR
     An Initiative for Easy Governance                                                                                    The urban poor form a large and important section of any city. It is a challenge and also an opportunity to make
     In keeping with its vision of excellence in citizen services, AMC has set up a full fledged e-governance system      them productive and included in the mainstream. They live in slums and chawls and often work in the streets with
     that enables online access and accountability. The 2 mbps leased line with the back up of 1300 computers on          very little facilities. AMC looks at them as citizens who deserve service and inputs to make their lives better.
     WAN covers 26 civic centres and 55 wards in 6 zones of the city. Applications, information, complaints,
     status tracking, RTI, etc. are all now available at the click of the mouse through the internet access facility to   Many activities that address basic issues are being tackled by AMC in an organized and professional manner.
     the people. It is an indication of AMC being willing to be transparent and answerable to the citizens in a time      For improving their living conditions projects like slum networking in existing areas in which they are
     frame. AMC has been given a national award for its performance in this service.                                      provided both physical and community infrastructure have contributed to raising their environment. Some
                                                                                                                          of these are in partnership with NGOs under the PPP model.
                                                                                                                          New housing has also been given to the urban poor to enable them to have a fresh start for their families
                                                                                                                          under state and central schemes.
                                                                                                                          AMC's initiatives go beyond housing to include preparing them for job opportunities through vocational
                                                                                                                          training. With a plan to cover over 20,000 youth in 15 centres(?) in 6 months, the program has already
                                                                                                                          achieved more than 92% placement from among over 8000 persons.
                                                                                                                          All city streets have always been major livelihood places for the urban poor. AMC has a very positive attitude
                                                                                                                          on this issue and has worked out a plan for their resettlement that is in harmony with peoples' comfort. It also
                                                                                                                          has made public transport wider and more affordable.
                                                                                                                          The achievements of AMC's efforts have found recognition in receiving the Dubai International Award 2006
                                                                                                                          for Best Practices to Improve the Living Environment.

                                                                             City Civic Centre

                      Visit us at: www.egovamc.com                                                                        Mainstreaming Urban Poor                                               In-situ
                                                                             Applications                                 AMC’s Multi-pronged                                                     Slum
                                                                               •   Property Tax                           Partnership Approach                                                Improvement
                                                        26 City Civic          •   Vehicle Tax
       Zone Offices(6)                                   Centers to
           Ward                                        be extended to
                                                                               •   Building Plan Approval                                                            Housing                                                 New
         Offices(55)                                   55 centres one          •   Issuance of Birth & Death
                                                                                   Certificates
                                                                                                                                                                  Land-Sharing &                                            Public
                                                        in each ward
                                                                               •   Registration of Birth and                                                           PPP                                                 Housing
                                                                                   Death
                                                                               •   Shops and Establishment
                                                                                                                                                                                          Create Choices for
                                                                                   Licenses                                                                                                  Urban Poor
                                                                               •   Registration of Complaints                                                                             Multiple solutions
                                                                                   – Ward level connectivity                                                                                  Multiple
                                                                               •   Online Tenders                                                                                            Dimensions
                                                                               •   Hawker License                                                                   Affordable
                                Head office
                                                                               •   Restaurant License                                                               Transport
                                                                                                                                                                                                                        Livelihood
                                Civic Centre +
                           Central Monitoring Centre                           •   Right to Information                                                               Safer                                             Generation
                                 (Main Server)
                                                                                                                                                                    Transport                                           Programme
           Internet
            Global                                         Banks                                                                                                                                                         UMEED
            Access
                                                                                                                                                                                              Street Vendor
                                                                                                                                                                                               Integration
              All offices will be connected via 2 Mbps lease line
      plus ISDN for back up line. (Network of 1600 Computers on WAN)

10                                                                                                                                                                                                                                           11
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
Slums & Chawls
     * 33% of the total population is living in slums and chawls.
     Type of                      No of                        No. of             Population
     Dwelling                     Locations                    Units              --
     SLUMS                        710                          1,76,754           8,83,770
     Extnd Area                   82                           33,849             1,52,468                                 AWARD
     CHAWLS                       958                          1,49,022           7,45,110                                 Dubai International Award 2006
     -----------------------------------------------------------------------------------------                             for Best Practices to
     Total                        1,750                        3,59,625           17,81,348                                Improve the Living Environment

     Slum Networking Project
     Physical Development:
     •
     •
         Individual Water Supply
         Under Ground Sewerage                                    Street Light
                                                                                                         HOUSING FOR URBAN POOR
                                                                 Water Supply
     •   Individual Toilets & Pay and use Facilities           Individual Toilets

     •   Solid Waste Disposal Service
                                                              Waste Management
                                                               Drainage Facility
                                                                                                         New Public Housing                                                          Amenities being provided
     •   Storm Water Drains
                                                                Tree Plantation
                                                                 Road Facility                           Innovative Technology for Building Construction.                            • Systematic Drainage Line
     •   Internal Roads and Paving                                                                       AMC/AUDA adopted a new type of housing                                      • Water Supply Network & Storage
     •   Street Lighting                                                                                 construction technology using                                               • Compound Wall
     •   Plantation                                                                                      Aluminum alloy shuttering/ MESCON Technology.                               • Internal Road Network
                                                                                                                                                                                     • Paver Block in Parking
                                                                                                         Advantages:
                                                                                                                                                                                       Area & Plinth Protection
     Social & Economic Development:                                                                      • Monolithic Construction- good finish
                                                                                                                                                                                     • Street Lighting
     •   Neighborhood, Women and Youth groups                                                            • No need to plaster walls.
                                                                                                                                                                                     • Tree Plantation
     •   Mobilizing Micro Finance                                                                        • High speed of construction –2 days per floor
     •   Education - Children and Illiterate adults                                                                                                                                  • Social Infrastructure
                                                                                                         • Geometrical Accuracy
     •   Mother and Child care                                                                           • Leak-proof joint less construction
     •   Income Generating Activities                                                                    • Multi Hazard Resistant

                                                                                                                              W1             V          1
                                                                                                                                                                    House for Urban Poor

                                                                                                                                                  0.4
                                                                                                                                          W.C.          V   2
                                                                                                                                         0.90 x                               House for Urban Poor

                                                                                                                OTTA
                                                                                                                 TTA
                                                                                                                           KITCHEN       0.90    BATH

                                                                                                                                                                2
                                                                                                                                            D2   0.90x
                                                                                                                          2.10 X 1.90            1.50                   3
                                                                                                                                        .91x.90 D2
                                                                                                                W1                                                  W
                                                                                                                                            D1
                                                                                                                                                                              Area
                                                                                                                                        D
                                                                                                                                                                              BUILT-UP AREA = 36.5 SQM
                                                                                                                                                                              CARPET AREA = 26.77 SQM
                                                                                                                       3.00 x 3.00            3.00 x 3.00
                                                                                                                        BED RM.             DRAWING RM.                       Actual Cost Including Tender Premium and
                                                                                                                                                                              Price Escalation is Rs. 2,55,000/-
                                                                                                                                                                              Actual Beneficiary Contribution is Rs. 66,900/-
                                                                                                                                            D                                 No. of Houses under construction: 34,000
                                                           Before                                After            1.58

                                                                          MADRASI NI CHALI

12                                                                                                                                                                                                                              13
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
LOCATION MAP SHOWING VARIOUS SITES OF
                                                                                                      Recruiters of Ummeed
     CONSTRUCTION OF HOUSING FOR THE URBAN POOR

                                       UMMEED
          The Youth Employability Skills Development Programme
      Goal: To train 20,000 poor and vulnerable youth for job employment in 15 urban centers in
                                  Gujarat over a period of 6 months
     Objective: Facilitate young adults, especially women; from economically weak and disadvantaged
     sections an opportunity to assimilate into the competitive job market and to help them acquire
      the required livelihood and social skills in an environment of learning and mentoring that is
                    responsive to the individual’s emotional and developmental needs.

14                                                                                                                           15
INSIGHT ON CITY MANAGEMENT - Perspective from Ahmedabad, Gujarat, INDIA - World Bank Group
Complaint Registration through SMS
     OUTSOURCING
     One of the major innovation practices across the world to save time, money and efforts has been the concept    AMC – CUSTOMER CARE CENTRE
     of outsourcing. AMC follows this but judiciously and selectively, only in areas where there is clear value     • Started in august-2008 in the new west zone
     addition without losing control or quality pf services. It has done limited outsourcing for waste collection   • Aim is to improve effectiveness of municipal service
     including that of door to door garbage, operation and maintenance of ater and sewage plants, street poles,       delivery system.
     fountains and gardens, hiring of eco-friendly CNG transport etc. The effect has been substantial savings and   • works online by using software called “Smart Serve”
     lesser allocation of AMC's resources.                                                                          • More than 3000 complains registered in 9 months.
                                                                                                                      Call (Complaint) Registration Process

     Services Outsourced                                                                                                                                              CALL
                                                                                                                                                                   ALLOCATION
          No.    Services                                                                Annual Exp.                  • Citizen calls on                                                    • Field officer calls
                                                                                                                        contact centre with            • System automatically                 contact center or sends
                                                                                         (Rs. in lacs)
                                                                                                                        problem and location             allocates to field officer           SMS on call completion
          1      Secondary waste collection system                                             500.00                   reference                        thro' SMS                          • Contact center agent closes
                 (Container lifting operation)-50%work outsourcing                                                                                     • SMS contains all details             the call and SMS is send to
                                                                                                                      • System generates auto            related to problem type,
          2      Door to Door Garbage collection                                                1310.00                 call tracking reference                                               citizen confirming closure
                                                                                                                                                         location, resolution time            of call or status of call
          3      O & M pf Pirana and Vasna sewage treatment plant                                 72.00                 number for citizen               and any other particulars
          4      O & M of 12 Sewerage pumping station                                             96.00                                                  as may be required
          5      O & M of 8 jetting machine ( sewer clearing machine)                             80.00                         CALL LOGGING                                                              CALL CLOSURE
          6      O & M of water treatment plant                                                  120.00
          7      O & M of water distribution station                                             100.00
          8      City Transpot service- Hiring of CNG operated new                              6564.00
                 regular, mini and low floor buses on per k.m. basis
                 (208 mini + 290 regular + 50 low floor buses)                                                      National Urban Health Mission
                                                                                                                    Proposal for up gradation of health services submitted under NUHM.
          9      O & M 0f 84000 street light's pole                                              536.00
                                                                                                                    • Total 17 CHC,100 UHC, 86 sub centres proposed.
          10     O & M of 64 fountains                                                            37.00             • Total budget for 4 years Rs 320 crores.
          11     Development and Manintainance of 47 Traffic circle on PPP                                          • Current year 2009-10 the Govt has alloted Rs 13.95 crore for AMC under NUHM.

                                                                                                                    Door to Door Epidemic Survey
                                                                                                                                Mosquito Breeding Elimination                            Entomological Monitoring
     SERVICES                                                                                                                 (intra-domestic Campaign 2006-09)                           Larval Indices 2006-09
     To make services more accessible and accountable AMC has started the SMS complaints facility for all            Month             Houses         Breeding               Year     Inspected    Container Breteau House
     citizens who can send their complaints through the simple device of SMS. Set up in 2008, it has helped in                         Surveyed       Eliminated                      Houses       Index     Index Index
     registering and resolving issues of the people speedily and efficiently.                                        2006              40,22,032      1,22,005               2006       52,295        9       15      13
                                                                                                                     2007^             1,66,30,188    2,40,715               2007     5,18,499        5        6       6
     In the public health area, AMC carries out regular door to door surveys to keep track and prevent malaria,
                                                                                                                     2008*             1,99,71,930    2,25,547               2008     6,09,450        2        4       3
     dengue and other such diseases. The prevalence of the disease was much lesser because of the proactive steps
     taken. In the western region vector borne diseases were contained to a large extent.                            2009**            2,50,79,844    2,44,445               2009     6,22,445        2        2       3
                                                                                                                     Extensive (whole city) intra-domestic campaign          Breteau index < 10 indicates low potential of
                                                                                                                     through RCH link workers-                               dengue transmission
                                                                                                                     ^ 08 rounds in 2007 , * 10 rounds in 2008 &
                                                                                                                     ** 14 rounds in 2009

16                                                                                                                                                                                                                           17
Urban Health Centers                                                                                             AMC has undertaken several projects that have a wide impact on the city's development and quality of
                                                                                                                      services.
     No of Urban Health Centres: 57 ( One in each Ward)
     Activities                                                                                                       BRTS (Bus Rapid Transport System)
     • Registration of birth and death
                                                                                                                      Aptly called 'Janmarg', or 'the way of the people', BRTS is the optimum solution to the major issues of safe,
     • Registration ofeligible couples & giving
                                                                                                                      efficient and affordable urban transport. Operating on a dedicated lane, the BRTS has already established itself as
       family planning services for
                                                                                                                      the preferred mode of transport for numerous commuters.
       • Permanent methods of family planning
                                                                                                                      User friendly and comfortable buses that are also eco-friendly, are a part of the service that includes comfortable
       • Spacing methods of family planning
                                                                                                                      bus stops with digital display, centralized monitoring automatic
     • Registration of antenatal mothers giving all - antenatal,
                                                                                                                      e ticketing etc.
       natal & post natal services.
       Identification of high risk antenatal mothers &
       giving them referral services
     • General OPD for all primary Health Problems                                                                    Scope and Implementation
     • Distribution of Vitamin A & Iron folic acid tablets                                                            The city government, Ahmedabad Municipal Corporation (AMC) is the lead agency for planning and
     • Implementation of National Health Programmes                                                                   implementation of BRT system in Ahmedabad. The Ahmedabad Urban Development Authority (AUDA), City
     • Revised National TB control programme (RNTCP)                                                                  Traffic Police, Gujarat Infrastructure Development Board (GIDB) and the State Urban Development
     • National Leprosy elimination programme                                                                         Department support the plan implementation. A special purpose vehicle, The Ahmedabad Janmarg Limited
     • School Health programme                                                                                        (AJL) has been created under the companies Act to manage BRTS. The Centre for Environment Planning and
     • Vector Born disease control programme (NVBDCP).                                                                Technology (CEPT) is the technical consultant for the project.
     • Control of reproductive tract infection (RTI) & sexual Transmitted infection (STI)
     • Notification & control of infectious diseases                                                                  The project will be implemented in two phases:
     • Health education by ‘Mamta’ day programme & ‘Save Girl Child’                                                  Phase I corridor (58kms)                                                         Bus Stations
                                                                                                                                                                                                       38m long 3m wide median bus
     • Laboratory facilities                                                                                          •   RTO to Pirana 12.5km                                                         stations, closed with necessary access
     • Vaccination                                                                                                    •   Narol to Naroda 13.5km                                                       controls, at level boarding-alighting,
       • On every Monday, Wednesday & Friday at centre                                                                •   Pirana Danilimda Narol & Maninagar 12.2km                                    off-board ticketing system,        IT
       • On every Tuesday, Thursday & Saturday in the field at fixed places on fixed day by which                     •   Bhavsar Hostel Wadaj Dudheshwar Prem Darwaza 5km                             enabled & Passenger Information
         beneficiaries of all slum areas & all beneficiaries of Anganwadis of the ward are covered for                                                                                                 System, security systems &
                                                                                                                      •   Shahalam Geeta mandir Sarangpur Soni ni chali 6.6km                          pedestrian crossings and Easy access
         vaccination                                                                                                                                                                                   for physically challenged have been
     • Surveillance
       • Neonatal tetanus, polio, measles, Diphtheria, T.B. Leprosy, Cataract cases & Blindness control
                                                                                                                      Phase II Corridor (30.5kms)                                                      designed for BRTS.
                                                                                                                      •   RTO Chandkheda 6.6 km                                                        Fare Collection Systems
       • Identification of infant death, maternal deaths & their causes                                                                                                                                Electronic Fare Collection, Off-
     • Creating atmosphere Motivating for institutional deliveries by implementation of Chiranjivi                    •   AEC Sola 3.1 km
                                                                                                                                                                                                       board ticketing, integrated with
       yojana & Janani suraksha yojana.                                                                               •   Soni ni chali Odhav - 3.6 kms                                                AMTS, distance based fare have
                                                                                                                      •   Nehrunagar Astodia 6.2 km                                                    been planned.
                                                                                                                      •   Shivranjani Bopal 6.5 km
                                                                                                                                                                                                       Intelligent Transportation
                    Public Transport Interventions                                                                    •   Kalupur darwaza Naroda gam 8.5 km
                                                                                                                                                                                                       System
                    Public transport can be a boon or bane of city life. AMC has initiated and implemented            •   Kalupur elevated corridor 4.5 km                                             Extensive application of Intelligent
                    many steps in a comprehensive strategic plan to make it eco-friendly and citizen friendly.                                                                                         Transportation System (ITS) has
                    The focus on CNG fuel has resulted in reduced air pollution and better environment even           Outcome/ Key Achievements                                                        been planned for:
                                                                                                                                                                                                       • Operations Control
                    as the strength of the buses f;eet has gone up from 560 to 1010. Over and above this              • The construction of road infrastructure of below listed corridos of            • Electronic Fare Collection
                    some battery operated buses run on select short routes and all school buses are converted           Phase I of Ahmedabad BRTS is in process                                        • Real-time Passenger Information
                    to CNG.                                                                                             • RTO to Pirana 12.5km                                                           System
                                                                                                                        • Narol to Naroda 13.5km                                                       • Traffic Management through
                    Lake Development                                                                                    • Pirana Danilimda Narol & Maninagar 12.2km
                                                                                                                                                                                                         Area Traffic Control System
                                                                                                                                                                                                         (ATCS)
                    Over time climatic changes and neglect made many of Ahmedabad's lakes dry and polluted.           • The phase I of the project will be operational by August 2009
                    AMC saw an opportunity to revitalize and energize the potential of the lakes to ensure water      • The entire project is expected to complete by 2011
                    conservation and environment improvement. It has a comprehensive lake networking project
                    that will raise ground water levels and help in optimizing use of this precious and dwindling
                    resource.
                    The project will help control the flood conditions that sporadically and suddenly occur.

                    At the same time one of the city's landmarks, Kankariya lake that has been a tourist attraction
                    for many centuries has been given a massive makeover that makes it today a major center of
                    environmental delight and entertainment centre for the people. The lake has become a vibrant
                    centre for events and activities of culture and entertainment for families

18                                                                                                                                                                                                                                              19
Construction of 22 Bridges                  Solid Waste Management
     Construction of Ring Road (76 km) -PPP mode   Sanitary Landfill Site & Transfer Stations

20                                                                                              21
The SRFD Project is expected to generate major city level benefits. Some of these are briefly discussed below:
     SABARMATI RIVER FRONT DEVELOPMENT                                                                                             1. An 'icon' for the city of Ahmedabad
     Since time immemorial, river valleys have been the cradle of civilization and many great cities have been developed           The well developed riverfront will be a new icon, which would become a major tourist attraction thereby bringing
     around the banks of great rivers. Rivers lend a strong identity to cities and the quality of riverfront development is very   investments in the area of hotels, entertainment, and food courts, etc.
     often a strong indicator of how developed a city is in terms of its quality of life and urban infrastructure. Riverfront      The facelift to conserve the monuments of heritage importance viz. Gandhi Ashram, Dandi Bridge, Fort wall & Manek
     development is also one of the main methods of revitalizing a city and has been successfully implemented in Western           Burj, Baba Lauli Mosque, Saptarshi Ghat etc would attract international tourists visiting India. AMC is planning to
     countries.                                                                                                                    conserve the historical gates/ monuments such as Delhi Darwaza, Astodia Darwza, Teen Darwaza and Bhadra Fort.
     The city of Ahmedabad, located on the banks of the river Sabarmati, is the largest city in the State of Gujarat. The          2. Environmental improvement
     Sabarmati River has served as Gujarat's lifeline for ages. It has been a major source for drinking water and non-formal          • Recharge of the ground water aquifers of the city
     recreation for the city of Ahmedabad.                                                                                            • Diversion of the Sewer ensuring clean water in the river
                                                                                                                                   3. Green Coverage
     Why River Front Development ?
     Since long time the Sabarmati River has been subjected to severe pressure and abuse owing to the fast pace of urban and       4. City level recreational spaces
     industrial growth of the city. The Sabarmati is a major source of water for the city due to the regular release of water      5. Elimination of flood hazard
     from the Dharoi Dam and subsequently from Narmada Canal at upstream. However, for years, the riverfront remained              6. Strengthening of the transportation network of the city
     neglected. It's potential to provide city level social infrastructure and recreation facilities was untapped.
     Sewage contaminated the storm water out-falls and the dumping of industrial waste posed a major health and                    7. Relocation and rehabilitation of slums
     environmental hazard in the river. The slums located along the riverbed have always been a major impediment to                The slum relocation and rehabilitation component of the Project will result in the transformation of slums affected by
     efficient management of monsoon floods in the river.                                                                          the Project. Affected households will be provided with new housing units. AMC is in the process of drafting a novel
     It has long been acknowledged that appropriate development of the riverfront can turn the river into a major asset,           housing scheme for people from economical weaker section.
     which can improve the quality of environment & life in Ahmedabad, improve the efficiency of its infrastructure,               8. Provision for the informal markets
     conserve the places of heritage importance, and create an opportunity for recreation / hospitality industry in the city.      The SRFD Project will strengthen, upgrade the informal markets (Gurjari and Phool Bazar), which are of economic
                                                                                                                                   importance to the poor and developed in an unorganized manner. All the informal markets will be developed on
     Scope and Implementation                                                                                                      elevated land and have a planned layout with semi permanent stalls, plinths and facilities such as parking spaces, water
                                                                                                                                   supply and public toilets.
     In May 1997, the Ahmedabad Municipal Corporation (AMC) established the Sabarmati River Front Development
     Corporation Limited (SRFDCL) to develop the riverfront. In 2004, the land of riverbed (162.80 ha) was transferred to          9. Commercial Hub
     AMC for execution of Riverfront Project through SRFDCL and thereafter an action plan has been prepared to expedite            Creation of commercial areas is planned on certain areas of reclaimed land both on East and West Banks. The
     the execution of the project, which is being regularly monitored by the State Government. The total estimated cost of         development of sky rocketing multi storied towers/ buildings in this commercial hub will bring in a new skyline for the
     the project is INR 11.51 billion. The funding of this project is being done through equity contribution of AMC and a          city on riverbank
     loan of INR 5.50 billion from Housing and Urban Development Corporation Limited (HUDCO).                                      Outcome/ Key Achievements
     1. Perennial Water Body (10.6 km long)                                                                                        The entire project is anticipated to complete by March 2011. The current status of the project is as under:
     The ambitious project involves creating embankments and developing a 10.6 km stretch of river front along both sides          • The large portion of diaphragm wall in the riverbed is almost completed. It is anticipated to fully complete by
     of the river, from upstream of Subhash Bridge to Vasna Barrage. This stretch of 10.6 km of Sabarmati River would                September 2009
     become a perennial water body after completion of the River Front Development Project.                                        • The retaining wall is under construction with above 60% of work in progress and anticipated to complete by
                                                                                                                                     December 2009
     2. Land Use of reclaimed Land (162 ha)                                                                                        • The inceptor sewers, to divert the sewage of the entire district to the two sewage treatment plants, have been already
     The main considerations in allocating land uses were: existing land uses along the river; extent, location and                  laid out with work of pumping station under progress and anticipated to complete by March 2010
     configuration of reclaimed land available; potential for development; the structural road network and form of the city;       • The rising pipeline from Vasana Barrage to Sewerage Treatment Plant has already been completed
     bridges proposed in the Ahmedabad Development Plan and, the possibility of providing adequate infrastructure.                 • The other supporting infrastructure including Under Passes; Drainage; Water Supply; Road, Footpath & Surface
     The proposed land use of the reclaimed land along the riverbanks from Subhash Bridge to Vasna Barrage would be as               Water Drainage and Electrical works will commence in September 2009 and anticipated to complete by March 2011
     under-mentioned:

                             S.N.     Proposed Land Uses                      Area (Ha)           (%) of the Total Area
                             1        Roads                                     46.45                      28.53
                             2        Gardens                                   42.80                      26.29
                             3        Promenades                                9.80                       6.02
                             4        Relocation Sites                          15.48                      9.50
                             5        Informal Markets                          5.86                       3.60
                             6        Commercial Areas (to be sold)             22.15                      13.61
                             7        Residential Areas (to be sold)            12.47                      7.66
                             8        Public Utilities                          0.77                       0.47
                             9        Extension of Public Facilities            0.94                       0.58
                             10       Residual/Unallocated                      6.08                       3.74
                                      Total                                     162.80                     100

22                                                                                                                                                                                                                                                            23
Sabarmati Riverfront - Futuristic View                   National Awards

                                                        Govt. of India's National Award -2009,
                                              for Best Mass Transit System- Janmarg- BRTS, Ahmedabad.

                                              Govt. of India's National Awards for e Governance 2008-09
                                              Exemplary Horizontal Transfer of ICT-based Best Practice
                                                               Category- GOLD Award

24
You can also read