OPSEC SECURITY INTERNET MONITORING B2B MONITORING FOR KAREN MILLEN - RETAIL FRAUD CONFERENCE

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OpSec Security Internet Monitoring
 B2B Monitoring for Karen Millen
              presented
                    t d to
                        t

        Retail Fraud Conference

              14 April 2011
What are B2B Platforms?
•   Business to Business exchanges where large quantities of goods are sold at deep
    discounts. Hundreds of B2B platforms exist and are mostly based in the Far East,
    India and Russia
•   The most popular examples include: Alibaba.com, DHGate.com, TradeTang
•   The goods are usually manufactured in China and exported globally in small
    quantities
         titi (100
               (100-500
                    500 pcs)) to
                              t eBay
                                 B vendors
                                       d    in
                                            i Europe
                                               E       and
                                                         d North
                                                           N th AAmerica
                                                                      i
The scale of the counterfeit problem

•   The number of seizures increased by 34% in 2010 to 19,959 from 14,841 in 2009
•   The number of seizures in Express Consignment / Mail facilities increased by 42%
    due to:
     – Continued growth of websites selling counterfeit/pirate merchandise
     – Consumers seeking lower priced goods due to economic downturn
•   Footwear Consumer Electronics and Apparel were the top 3 commodities seized
    Footwear,
•   China and Hong Kong accounted for 80% of the source countries for seizures

Source: 2010 IPR Seizure Statistics published by US Customs and Border Protection
I t
Internet
       t Distribution
         Di t ib ti & Sales
                      S l Model
                            M d l

                         Distribution

                Traders & Dropshippers   Brick & Mortar     B2C            B2C
 Manufacturer                            Retailers          Retail Sites   Auctions

                                                  Spam
Unauthorized                                      Network
Manufacturer          B2B
                      Trade Boards

                                     B2C
                                     Auctions
                                                                                      4
Project Overview for Karen Millen
    Period:          Since February 2011
    General Focus:   Counterfeits
    Products:        Clothes, handbags, shoes
    Platforms:       DHgate
                     Tradekey
                     Tradetang
                     Alibaba
    Scope:           Identifying listings for possible counterfeits
                     Taking action on those listings including de-listing the item
                     Monitoring previously infringing sellers or suspect sellers for
                     repeat activity

5
DHGate: Top Seller conniefox
                                                                 Conniefox =
                                                                 Dongguan
                                                                    gg     Elysemod
                                                                             y
                                                                 Fashion Co.,Ltd

                                                                 Prices from $75.98 to
                                                                 $90.84, depending on
                                                                 quantity

                                               Member since: 06.08.2008
                                               Transactions: 1.603 since opening of
Address:                                       account
Dongguan Elysemod Fashion Co.,Ltd.             Business Type: Factory seller (seller
No 5 Renshou Street,Humen
No.5,Renshou Street Humen Town,Dongguan
                          Town Dongguan        produces
                                                  d      also
                                                          l H Home & G
                                                                     Garden
                                                                         d ititems,
City                                           Jewelry, Watches, Bags & Shoes)
Seller offers also KM infringing products on   Feedback: 92,4% positive
Alibaba => Further investigation on            Shipping:
                                                  pp g worldwide
conniefox recommended

6
Alibaba: Top Seller Guangzhou Tianyi

                         Address:
                         Guangzhou Tianyi Trade Ltd., Co.
                         Room 802, No.233,yaohuazhong
                         Street,sanyuanli Road ,Tangjing
                         Avenue Baiyun
                         Avenue,
                         510000 China, Province Guangdong
                         Phone: 86-20-15920328875
                         Fax: 86-20-88888888
                         Mobile: 15920328875
                         Gold Supplier on Alibaba

                         Business Type: Manufacturer,
                                                f
                         Trading Company
                         Supply Ability: 27.410.000 units
                         (March)
                         Shipping: worldwide
                         Specialized in: Apparel (e.g.
                         Moncler, Christian Louboutin)
                         ¾ 116 diff
                               differentt K
                                          Karen Mill
                                                Millen
                           dresses are offered
7
Tradekey: Top Seller - Esuns Trading
                                                    Prices: $98.00 (price is only
                                                    for minimum order,, for large
                                                                               g
                                                    quantities seller contact
                                                    necessary)

                                         Member since: November 2007
                                         Main Markets: worldwide
                                         Year Established: 2006
                                         B i
                                         Business    Type:
                                                     T       M
                                                             Manufacturing
                                                                  f t i
                                         Products: 18 different Karen Millen products
    Address:                             offered,
    Esuns Trading                        Seller offers onlyy Karen Millen brand
    Mr. David Tang                       Other Platforms: DHGate (3 Karen Millen
    Heguang Road, GuangZhou, Guangdong   products)
    510665 China
    Phone: 86-020-38795869

8
Tradetang: Top Seller -
                       clothing-whole-gstar

                                                       Image
                                                       taken
                                                       from
                                                       Karen
                                                       Millens
                                                       website

    Member since: 30.04.2010 (privat seller)
    Gold Supplier
    Transactions: 143 since opening of account
    Feedback: 98,5%
                  ,   positive
                      p        feedback
    Supply Ability: 600 units (March)
    Specialized in: Apparel
    Shipping: worldwide (except Italy ,South Africa)

9
What actions can be taken?

     • Provide platform to quickly remove & track infringements on B2C/B2B
       platforms
     • Obtain seller contact information
     • Perform link analysis to target high volume, aggressive sellers
     • Request suspension of Paypal, Western Union & MasterCard accounts of
       sellers
         ll    offering
                ff i counterfeit
                         t f it goods
                                   d
     • Facilitate collaboration among similar companies to reduce investigations
       costs & achieve a g greater impact
                                     p
     • Conduct test purchases to establish evidence for investigation & litigation
                                        g g sellers/sites to obtain monetary
     • Initiate demand letters to infringing                               y damages
                                                                                 g
     • Establish revenue loss quantification metrics
     • Provide metrics to reflect p
                                  program
                                     g    success and areas in need of
       improvement

10                                                                                     10
F further
For f th information,
            i f    ti
     please contact

           Julie Tomlinson
            S l Di
            Sales Director
                       t
  jtomlinson@opsecsecurity.co.uk
     Phone : +44 7918 714669
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