P&G and Ninja Van win 2020 Top Awards at the 4th IDC Digital Transformation Awards Singapore
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P&G and Ninja Van win 2020 Top Awards at the 4th IDC Digital Transformation
Awards Singapore
SATS and seven other companies also recognized by IDC for
excellence in their digital transformation (DX) efforts
th
SINGAPORE, October 6 , 2020 – IDC Asia/Pacific
announced today that P&G and Ninja Van are the 2020
Digital Transformer and 2020 Digital Disruptor respectively
at this year’s IDC Digital Transformation Awards (DXa)
Singapore 2020. Now on its fourth year, IDC’s DX Awards
celebrates the tech-enabled resilience of enterprises as
they reimagine their business in the new normal. This year’s
DX champions were chosen based on their successful
implementation of digital initiatives that address new
customer requirements, development of new capabilities,
deployment of new critical infrastructure, and pursuit of new
industry ecosystems.
Other winners for Singapore include Commune, DHL
Express Asia Pacific, NTUC Income, OCBC, SATS, Singtel,
and United Overseas Bank (UOB). These organizations
distinguished themselves from other nominees displaying the
best planning and implementation of digital transformation
(DX) initiatives across five DX dimensions.
Figure 1
- 1-Figure 1: 2020 Singapore IDC
Digital Transformation Awards
Winners
"This year, we saw an
unprecedented crisis disrupt the
world as we know it. Despite all
these challenges, we saw how
technology kept many businesses
in the region going, building
resiliency against the uncertainty
of each day. We now know that
pace of digital transformation
has been accelerated many
times over, and this has been
instrumental in the recovery of
markets across Asia/Pacific. When
we launched our awards program
earlier in 2020, we called on
organizations which are preparing
themselves for the demands of
the emerging digital economy,
guided by the CEO’s agenda
of new customer requirements,
capabilities, critical infrastructure,
- 2-and industry ecosystems. These
winning leaders and organizations
from Singapore have shown
that the spirit of innovation
can persist against all odds -
they are champions of digital
transformation, ready for what the
Next Normal could bring," says
Sandra Ng, Group Vice President
for ICT Practice at IDC Asia/
Pacific.
These are the top winners of
the 2020 Singapore IDC Digital
Transformation Awards, and the
outstanding digital transformation
initiatives that distinguished them:
• P&G Digital Brand and Consumer Transformation
Asia Pacific Middle East & Africa (AMA) named as
Singapore DXa’s 2020 Digital Transformer:
P&G has been at the forefront of
leveraging digital transformation
across Asia Pacific, the Middle
East and Africa (AMA). Key end-
to-end disruption areas have
been in consumer, customer,
brand building, and supply
chain with use of state-of-the-art
technologies of cloud, big data,
IoT and data science to bring forth
new business models. Amid a very
competitive consumer packaged
goods (CPG) landscape, P&G
has been investing strategically
on digitalization across the value
chain to fuel its growth and drive
productivity. P&G’s Data Strategy
Disruption and Digital Consumer
Transformation strategy for growth
and value spans five key pillars
of P&G Superiority Vectors to
grow the category and serve its
- 3-consumers through consistent
brand innovation: Superior
Product, Superior Packaging,
Superior Communication,
Superior Retail Execution, and
Superior Consumer/Customer
Value Equation. An agile digital
transformation approach to
innovating and scaling fast to
105 markets has enabled P&G to
scale best technical capabilities
and models while protecting
systems with the best security and
stewardship operations.
• Ninja Van named as 2020 Digital Disruptor for
Singapore:
Using algorithms for route
optimization, Ninja Van has
disrupted the traditional delivery
model, allowing drivers to save
fuel and deliver online purchases
into the hands of customers in
a timely manner. With demand
for delivery services fluctuating
from country to country, Ninja
Van analyzes historical data
using a cloud solution for capacity
planning, allowing the organization
to hire more drivers during holiday
seasons to ensure on-time delivery
for its customers. Ninja Van can
operate under a pay-as-you-go,
per-second billing scheme and
has flexibility in using computing
resources. For instance, with the
collection of hundreds of gigabytes
of data daily – from driver location
data generated by the Ninja
Driver app to click tracking on the
website – Ninja Van can easily run
- 4-analyses and forecast manpower
demand.
• Joshua Koh of Commune named as 2020 DX CEO
for Singapore for Commune in Motion:
Joshua Koh's vision for digital
transformation was born out
of the desire to revolutionize a
traditional furniture industry e.g.
to pave a new way for technology
to be integrated. Under his
leadership, Commune in Motion
was developed which consists
of two main parts – an enhanced
cloud-based customer relationship
management (CRM) system and
an augmented reality (AR) app.
• Lim Khiang Tong, Executive Vice President and
Head of Group Operations & Technology of OCBC
named as 2020 DX Leader for Singapore:
In support of the overall OCBC
Group's Digital strategy, Khiang
Tong established the Operations
and Technology (O&T) Digital
Transformation strategy with the
objectives of increasing agility,
enhancing flexibility in delivering
value-added products and
services, and achieving superior
customer experience through a
high-performing digital workforce.
• NTUC Income named as 2020 DX Gamechanger
for Singapore courtesy of its Critical Illness Pay-
Per-Trip (CIPPT) initiative:
Critical Illness Pay-Per-Trip
(CIPPT) is Southeast Asia’s first
stackable insurance proposition,
which NTUC Income launched
in collaboration with GrabInsure,
- 5-Grab’s insurance arm, in August
2019. It reimagines the way
insurance is accessed, engaged,
purchased, and used. This product
is designed to make Critical Illness
(CI) protection more accessible
to Grab driver-partners. Workers
of the gig economy such as Grab
drivers see the value of insurance
protection but are hindered by a
lack of affordable options that offer
flexibility in premium payment and
coverage.
• SATS named as Singapore DXa’s 2020
Information Visionary and Omni-Experience
Innovator for its Artificial Intelligence-assisted
Decision-Making System (AIDeMS) initiative:
To provide relevant information
such as the proximity of the arrival
and departure gates, possible
airport restrictions, and return flight
details to airport personnel, SATS
introduced AIDeMS, an Artificial
Intelligence (AI)-assisted decision-
making tool to facilitate decision-
making by processing different
data streams, using historical data,
and providing recommendations.
• Singtel named as Singapore’s 2020 Operating
Model Master for its Singtel Operating Model
Transformation Program:
In 2019, it launched the Singtel
Operating Model Transformation
Programme (SOMTP) to transform
the organization’s operating model
for developing and enhancing its
digital products and services. It
provides the framework for the
development of innovative digital
business models and ecosystems,
- 6-and in doing so, enables Singtel to
penetrate new markets.
• United Overseas Bank named as 2020 Talent
Accelerator for Singapore for UOB Enterprise Data
and Analytics Transformation:
UOB's Enterprise Data and
Analytics Transformation strategy
is accelerating the adoption and
usage of data and analytics to
drive business transformation
across UOB Group. Underpinning
the Bank's strategy is its holistic
approach that focuses on
enhancing people and data
capabilities, processes, and
technology. In 2019, UOB's Data
Management Office and the
Bank's Human Resources function
created a Group-wide learning
and development programme
called Better U to help the bank’s
more than 26,000 employees
deepen their digital and data
skills. Better U is the first in-
house designed digital, data, and
soft skills training programme
to receive accreditation by the
Institute of Banking and Finance
Singapore. UOB is also a leader
in nurturing a pipeline of future
talent in data analytics through
traineeships and scholarships,
such as the Master of Science in
Accounting (Data and Analytics)
scholarship at the Singapore
Management University.
• DHL Express Asia Pacific named as recipient
of the 2020 Special Awardee for Resiliency in
Singapore for its Every Employee Counts program:
- 7-DHL Express Asia Pacific has
approximately 900 facilities located
across more than 36 countries
and territories. To respond to
the COVID-19 pandemic, DHL
Express Asia Pacific quickly
enacted its situation and business
continuity plan for its 6,000+ staff
from contact centers, commercial,
IT, finance, and management to
allow them to work from home
seamlessly and effectively. By
imbibing the spirit of unity and
collaboration, all of DHL Express
Asia Pacific's personnel were
supported through additional
mobile unit allocation, regular
check-ups and meetings, and
data package allowances, among
others, in the new teleworking
arrangement. Moreover, it
established a crisis management
team that is carefully monitoring
the situation and working closely
with local and national authorities.
IDC’s DX Awards follows a two-
phased approach to determine
country and regional winners.
Each nomination is evaluated
by a team of local and regional
IDC analysts against a standard
assessment framework based on
IDC’s DX taxonomy. All country
winners will qualify for the regional
competition to be decided by a
panel of judges comprised of IDC
analysts, industry practitioners,
thought leaders, and academia
around the globe.
All the winning Singapore digital
transformation projects were
- 8-selected as part of almost 1300
high-quality entries received
from more than 640 end-user
organizations across Asia/Pacific.
Country winners will then be pitted
other country winners for the same
category to ultimately determine
the region’s best of the best.
The regional winners will be
rd
announced on the 23 of October
2020 in IDC Arena, IDC’s new
integrated content hub that takes
IDC thought leadership events
online, and exclusive analyst
essential guidance videos on-
demand. To get a preview of this
game-changing virtual events
platform for the ICT industry,
click HERE. For more information
on IDC DX Awards, please visit
www.idcdxawards.com.
IDC defines Digital Transformation
(DX) as the approach where
organizations drive changes
in their business models
and business ecosystems
rd
by leveraging 3 Platform
technologies (e.g. Cloud, Mobile,
Big Data/Analytics, Social and
IoT) and competencies. IDC's
Asia/Pacific Digital Transformation
Strategies research program
studies the transformation efforts
of organizations across five critical
dimensions (leadership, omni-
experience, data, operating model,
and worksource) in their use of
3rd Platform technologies. This
program examines organizations'
maturity, key market trends,
competitive landscape, and end-
- 9-user buying behavior from an
IT and LOB standpoint. Users
can expect both quantitative
data and qualitative insights as
well as strategies for revenue
growth in the marketplace. By
combining both supply and
demand perspectives, this
research helps vendors identify
key areas of growth across
countries and industries. To learn
more about IDC’s Asia/Pacific
Digital Transformation Strategies
and research, visit HERE.
For more information about IDC
DX Awards, contact Celeste
Narvaez cnarvaez@idc.com or
Paula Jalosjos pjalosjos@idc.com.
For media inquiries, contact Tessa
Rago trago@idc.com or Alvin
Afuang aafuang@idc.com.
- Ends -
About IDC
International Data Corporation
(IDC) is the premier global
provider of market intelligence,
advisory services, and events
for the information technology,
telecommunications, and
consumer technology markets.
With more than 1,100 analysts
worldwide, IDC offers global,
regional, and local expertise
on technology and industry
opportunities and trends in over
110 countries. IDC's analysis and
insight helps IT professionals,
business executives, and the
investment community to make
fact-based technology decisions
- 10-and to achieve their key business
objectives. Founded in 1964, IDC
is a wholly-owned subsidiary of
International Data Group (IDG),
the world's leading media, data
and marketing services company.
To learn more about IDC, please
visit www.idc.com. Follow IDC on
Twitter at @IDC.
IDC is a subsidiary of IDG, the world’s leading technology
media, research, and events company. Additional information
can be found at www.idc.com. All product and company
names may be trademarks or registered trademarks of their
respective holders.
For more information contact:
Theresa Rago
trago@idc.com
+65 9159 3053
Celeste Narvaez
cnarvaez@idc.com
+632 478 7260
Alvin Afuang
aafuang@idc.com
+63917 7974586
Paula Jalosjos
pjalosjos@idc.com
+63917 7940770
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