RETAIL Key features of the sector in Spain 2016-2017 - CBRE

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RETAIL Key features of the sector in Spain 2016-2017 - CBRE
Key features
     of the

RETAIL
sector in Spain
   ANNUAL REPORT

  2016-2017
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
Contents
Introduction
  4

01                 02                                03                           04                            05                       06
Economic           The Digital Transformation        Retailers                    High Street                   Main Shopping            Shopping Centre Investment
Backdrop           in the Retail sector                                                                         Centre Indicators        and Development

               6                                10                           22                            32                       54                               60

                   E-Commerce                   12   Fashion                 23   Madrid                   33                            Investment in Europe        61
                   In-store digitalisation      16   Speciality Retail and        Barcelona                39                            Shopping Centre and
                   Digital tools: Shopping           Accessories             27   Other cities             42                            Retail Park                 62
                   Centres                      18   Cosmetics and Beauty    28   High Street Investment   48                            Shopping Centre
                   Digital tools: High Street   20   Luxury & Premium        29                                                          Development and
                                                                                                                                         Renovation of Stock         68
                                                     Food & Beverage         30
                                                                                                                                         The Shopping
                                                                                                                                         Centre of tomorrow          71

                                                                                                                                                          Contents   3
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
Introduction
                               Two key trends are shaping the retail sector. Firstly, sustained                       High Street
                               economic growth is driving retail sales and attracting new                             Demand for high street units remains strong, although there are less opportunities
                                                                                                                      for growth in prime areas following the frenetic activity in recent years. This is
                               international brands to Spain, and secondly the digital                                evident from the slightly reduced number of lettings and the expansion of some
                               revolution is altering traditional retail concepts, forcing all                        high streets. The number of out-of-town retailers opening stores in the city centre
                               players to either adapt to this new digital world or risk getting                      is also on the up. Retailers such as Kiabi, Media Markt, Leroy Merlin and IKEA are
                               left behind.                                                                           looking to counterbalance the e-commerce surge and increase their market share.
                                                                                                                      The positive outlook is attracting many new international retailers to the Spanish
                                                                                                                      market, with 2016 seeing almost 30 new international entrants debut in the
                                                                                                                      country’s retail market.
                               Digital transformation of the retail sector
                               As the economy continues to grow, the digital revolution is gaining traction and       Main shopping centre indicators
                               technology is affecting evermore areas of the retail sector. E-commerce is becoming    The shopping centre sector registered yet another solid year in 2016. In the
                               an increasingly popular sales channel, accounting for €24,000 million every year       portfolio of shopping centres that forms CBRE’s index, footfall climbed by
 Gonzalo Senra,                and growing by more than 20% in recent years. However, it still only represents        2.5% and sales increased by 1.5% y-o-y. In addition, the average shopping
National Director -            4% of total retail sales, which is considerably lower than levels seen in other        centre occupancy rate rose to 93.5% in Q1 2017.
Retail CBRE Spain              countries and proof that there is significant growth potential for this segment.
                                                                                                                      The improving backdrop for shopping centres can be seen in the results presented
                               Consumers increasingly distinguish less between online and offline channels, and       by owners, with net revenue growing thanks to higher rents and occupancy rates,
                               their new habits are driving retailers to focus on both channels at the same time,     as well as less temporary rental discounts and other non-recoverable expenses.
                               thereby creating a new ‘phygital’ order. Bricks and mortar stores are consumer’s
                               favourite shopping format, but it is increasingly difficult to draw people away from   Shopping centre investment and development
                               the comfort of their homes. Retailers are therefore opening large flagships stores     The shopping centre investment market has been firing on all cylinders
                               to entice people in. These are stores that are focused on the shopping experience,     for the last three years, registering a record investment volume of €3,000
                               increasing the range of services on offer and installing new technology such as OSS,   million last year, largely thanks to the Socimi Merlin Properties’ acquisition of
                               Locatus and Geoblink, the latter also allowing them to personalise their marketing     Metrovacesa.
                               strategies.
                                                                                                                      Continued strong investor demand has put downward pressure on yields, which
                               Retailers                                                                              have tightened to 4.25% for top prime products. This year is once again seeing a
                               Upbeat consumption levels are spurring retailers to implement ambitious expansion      large number of sales, with investors showing a renewed interest in retail parks,
                               plans, both in terms of High Street and Shopping Centres. Sales activity in the        although investment volumes are not expected to top last year’s record figure.
                               Fashion segment has eased off compared to previous years, however other sectors,
                               such as Accessories, Sportswear and Cosmetics are thriving. Food & Beverage is         Shopping centre development is picking up, with new centres now increasingly
                               another sector that is flourishing, driven by the arrival of new concepts and          aiming to become places that people visit not just to shop, but to socialise with
                               more professional operators, with sales up 6.2% y-o-y.                                 friends and family.

3.6%                                    24,000 M€                                       29                            2.5%                                     93.5%                                      3,000 M€
Retail sale growth in 2016              Volume of e-commerce sales                      New international brand       Shopping centre footfall growth          Average shopping centre                    Shopping centre
                                        in Spain                                        entrants to Spain                                                      occupancy rate Q1 2017                     investment 2016

  4    Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                                   Introducción   5
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
01                                                                                         At the beginning of 2017, yearly forecasts projected a more
                                                                                           modest economic growth rate, however the economy remains
                                                                                           strong and GDP growth forecasts have since been revised
                                                                                           up to 3.1%. This rate would keep Spain as one of the fastest

Economic                                                                                   expanding economies in the EU, where average growth stands at
                                                                                           around 1.9%.

backdrop
                                                                                           GDP GROWTH IN EUROPE AND SPAIN
                                                                                           Annual Growth %
                                                                                             5,0
                                                                                             4,0
                                                                                             3,0
                                                                                             2,0

                                                     In 2016, Spain’s economy                1,0

                                                     exceeded all expectations,                0
                                                                                            (1,0)
                                                     overcoming issues both at home (a      (2,0)
                                                     caretaker government) and abroad       (3,0)

                                                     (Brexit, stock market fluctuations,    (4,0)

                                                     etc.), to post year-end GDP growth     (5,0)
                                                                                                 2005   2006    2007    2008   2009   2010   2011   2012   2013   2014      2015   2016   2017   2018   2019   2020
                                                     of 3.2%. Low interest rates, job                                                   Eurozone GDP          Spanish GDP
                                                     creation and price stability were
                                                                                            Source: Oxford Economics.
                                                     all key to achieving this growth.
                                                     Growth in the rest of the Eurozone
                                                                                           In 2016, 414,000 jobs were created in Spain, a very positive
                                                     was far more muted, reaching just     figure that drove the unemployment rate down to 18.6%
                                                                                                                                                                             In 2016

                                                                                                                                                                             414,000
                                                     1.8%.                                 by the end of the year. Over the last three years, the
                                                                                           unemployment rate has dropped by six points, a very positive
                                                                                           result even though a large share of the employment created
                                                                                           was temporary. Unemployment is expected to continue falling in
                                                                                           2017 as jobs continue to be created, and is projected to hit circa                jobs were created
                                                                                           18.1% by the end of the year.
                                                                                                                                                                             in Spain

6   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                            Economic backdrop   7
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
RETAIL SALES IN EUROPE AND SPAIN                                                                                                     NUMBER OF OVERSEAS TOURISTS IN SPAIN
Annual Growth %                                                                                                                      Number of tourists in millions
     6,0                                                                                                                             80

    4,0

    2,0                                                                                                                              70

      0
                                                                                                                                     60
   (2,0)

   (4,0)
                                                                                                                                     50
   (6,0)

   (8,0)                                                                                                                             40
  (10,0)
       2005    2006     2007     2008     2009     2010    2011   2012   2013     2014     2015   2016   2017   2018   2019   2020
                                                                                                                                     30
                            Retail sales in the Eurozone                 Retail Sales in Spain                                             2002     2003   2004   2005   2006   2007   2008   2009   2010   2011   2012   2013   2014    2015   2016

Source: Oxford Economics.                                                                                                              Source: Frontur.

                                     Sales are benefitting from the recovery in Consumer Confidence
                                     levels, which following the financial crisis, and despite fluctuating
                                     considerably in 2016, are now back up at very healthy levels. As
                                     a result, retail sales performed very well last year, rising by
                                         3.6% and comfortably outstripping the 3.0% registered in
                                                 2015. Although the Fashion sector suffered somewhat
                                                             in terms of sales in 2016, other retail sectors
                                                                  saw significant upturns in revenue. 2017
                                                                    forecasts suggest that retail sales growth
                                                                    will ease slightly across the board, to
                                                                   come in at between 2.0% and 2.5%.

                                                                                                                                     Tourism is another factor that is driving up sales, with 2016
                                                                                                                                     registering another record year in terms of the number of
                                                                                                                                     tourist arrivals, with no less than 75.6 million tourists deciding to
                                                                    Retail sales grew                                                visit Spain, up 11% y-o-y. With tourist figures for the Easter holidays

                                                                    3.6%
                                                                                                                                     this year hitting an all-time record, all signs suggest that 2017
                                                                                                                                     could be another record-breaking year.

                                                                                                                                     Between 2014 and a large part of 2016, prices entered a slight
                                                                                                                                     deflationary environment, however this barely had any negative
                                                                    in 2016                                                          knock-on effects thanks to the strength of the Spanish economy.
                                                                                                                                     The CPI then returned to positive territory in the second half
                                                                                                                                     of 2016, with inflation ending the year at 1.6% on the back of
                                                                                                                                     rising energy prices. Inflation is not expected to turn negative again
                                                                                                                                     this year and is forecast to move between 1% and 2%.

  8    Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                                                    Economic backdrop   9
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
02                                                                                           In the retail sector, the transformation ranges from the
                                                                                              unstoppable rise of e-commerce to the increasing use
                                                                                              of new technology, designed to combine the best of
                                                                                              the physical and digital worlds to create a new order

 The digital                                                                                  known as “phygital”. In other words, technology is
                                                                                              now at the service of bricks and mortar stores in order

 transformation                                                                               to offer customers experiences that the online channel
                                                                                              cannot offer.

 in the Retail                                                                                Shopping centres are also moving towards the
                                                                                              omichannel system thanks to new digital platforms
 sector                                                                                       that allow them to develop the e-commerce business
                                                                                              to complement physical sales. With the creation of its
                                                                                              Omnichannel Sales System, CBRE is a pioneer in this
                                                                                              field.

                                                                                              This technology also allows retailers to get to know
                                                                                              their customers and their habits better thanks to Big
                                                      The so-called 4th Industrial            Data analytics. The new tools available allow them
                                                      revolution, driven by the speed         to offer customers a more personalised service and
                                                                                              gives them access to the key data required to make
                                                      and depth of recent technological       informed decisions, such as footfall, sales, etc.
                                                      advances, is transforming all sectors
                                                                                              In short, retailers are facing a whole range of
                                                      and retail is no different.             challenges, with the omnichannel system right at the
                                                                                              heart of the sector’s transformation.

10   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                       The digital transformation in the Retail sector   11
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
E-Commerce
                             E-commerce continues to surge in Spain, and is starting to form                    E-commerce includes many sectors and services (travel,
                             a key part of the retail backdrop. In 2015, e-commerce revenue                     theatre tickets, F&B, etc..), with the retail business only
                             stood at over €20,000 million, whilst forecasts for 2016 suggest                   accounting for a third of total revenue. This said, retail
                             that this figure could hit circa €24,000 million, equating to a 20%                e-commerce is a rapidly growing category, with online sales
                             increase for the fourth consecutive year. In terms of revenue,                     in segments such as Fashion and Accessories already
                             these figures place Spain fourth in the European Union                             accounting for a notable 10% of its segment’s total.
                             ranking, ahead of Italy, but a long way from the UK, Germany
                             and France.

                                                                                                                WEIGHTING OF E-COMMERCE IN RETAIL SALES IN SPAIN BY SECTOR
                             E-COMMERCE IN SPAIN                                                                % TOTAL SALES
                             Volume in € millions

                             30.000                                                                       30%   12%
                                                                                                                                                                                10,3%
                             25.000                                                                       25%   10%                                               9,2%
                             20.000                                                                       20%    8%

                             15.000                                                                       15%
                                                                                                                 6%

                             10.000                                                                       10%
                                                                                                                 4%       3,5%
                              5.000                                                                       5%
                                                                                                                 2%
                                  0                                                                       0%                                     0,7%
                                      2009     2010    2011    2012   2013      2014        2015   2016
                                                                                                                 0%
                                                 E-Commerce volume.       Annual var. (%)                                 Retail                  Food            Clothing      Footwear and
                                                                                                                                                                               Leather Goods

                            Source: CNMC                                                                        Source: CBRE based on CNMC and INE data.

                                                                                                                In other sectors, e-commerce is growing at a much slower
                                                                                                                pace. For example, in sectors such as Food and Furniture
                                                                                                                & Household Goods, online sales represent just 1% of total
                                                                                                                sales volume given that the complex logistics involved makes
                                                                                                                the online sales channel more difficult in these segments.
                                                                                                                Combining all segments, e-commerce accounts for almost
                                                                                                                4% of total retail sales in Spain, a long way behind
                                                                                                                countries such as the USA and the UK, which lead the way in
                                                                                                                terms of e-commerce and where circa 15% of their total sales
                                                                                                                come from this channel.

                                                                                                                Foodstuff is the largest retail segment (representing
                                                                                                                almost 35% of total sales in Spain), meaning there is great
                                                                                                                potential to explore the online channel.

12   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                              The digital transformation in the Retail sector   13
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
WEIGHTING OF E-COMMERCE IN RETAL
SALES BY COUNTRY

                                                 17%        14%
                                                                                   9%
                   15%                    9%

                                         3,5%                           3%
                                                                                           • United Kingdom
                                                                                           • United States
                                                                                           • Germany
                                                                                           • France
                                                                                           • Europe
                                                                                           • Spain
                                                                                           • Italy

Source: Centre for European Retail, CBRE Spain

                                                                                                                                                                                                                                     mazon Go - Seattle,
                                                                                                                                                                                                                                    A
                                      However, Food logistics present a            campaign has forced the hand of                                                                                                                  USA.
                                      challenge whether the goods are              traditional retailers who now have           The US giant is omnipresent. By revenue, it holds the number 10
                                      perishable or not, and major super           no choice but to improve their online        spot in the world’s retail sales ranking, and is considering taking
                                      and hypermarket operators confess to         sales services. Speed of delivery is also    the plunge and moving into the physical world in order to compete
                                      losing money with the online channel.        gaining importance in other segments         directly with stores of its own. However, this process is no mean
                                      Although the online sales channel            and is even turning into a competitive       feat and pure online players are notorious for suffering problems
                                      helps to establish new customer loyalty,     advantage in segments such as Fashion        and delays when trying to make this move. It also requires a
                                      retailers in this sector do not view it as   for example.                                 high investment; the online world is met with the harsh reality
                                      an absolute priority, feeling happier with                                                that in the physical world the best retail units do not tend to be
                                      home delivery from their local stores.       However, Amazon’s innovation is not          available.
                                      This has opened the door to pure online      confined to the online world, and it is
                                      players such as Ulabox, LaDespensa.          also busy developing initiatives for the     For these retailers, repeating the same process across
                                      com and Delsuper, that have taken            physical world. In Seattle, the city where   multiple countries would be a very slow and costly
                                      advantage of a niche in the market.          the company was originally founded, it       process. For precisely this reason, the most ambitious
                                                                                   is in the process of trialling its Amazon    pure online players are looking into the possibility
                                      However, Amazon is the company               Go supermarket, where customers              of buying up chains that already have stores in
                                      that has really taken the Food               buy their goods without having to            operation to make it easier for them to expand in the

                                                                                                                                                                                                                3.5%
                                      online market by storm, and after            go through the checkout: in-store            bricks and mortar world. In fact, the online fashion
                                      rolling out its non-perishable goods         sensors recognise both the product           retailer Zalando has already acquired the sportswear
                                      line in 2015, it extended its offer to       and the client and automatically             retailer Kickz that owns 15 physical stores in Germany.
                                      include fresh goods in 2016. New             charge the amount to the customer’s          The company Ali Baba has created strategic partnerships
                                      urban storage facilities in Madrid and       account. In Spain, it has already            with several retail chains in China in order to expand its business
                                      Barcelona provide it with the flexibility    launched its Amazon Dash service,            beyond the online channel and increase its offline footprint. This              E-commerce represents
                                      it needs to be able to offer its Prime       a Wi-Fi connected device that allows         trend clearly highlights that high-street retailers are not the only            less than 4% of retail sales
                                      Now service which guarantees delivery        customers to purchase household              players that must integrate omnichannel strategies into their
                                      within two hours. Amazon’s aggressive        products at the mere push of a button.       business plans, so too must online players.
                                                                                                                                                                                                                in Spain

14      Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                  The digital transformation in the Retail sector   15
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
The idea that bricks and mortar stores were at risk of extinction is
                               In-store digitalisation                                               now a distant memory, with it becoming ever more clear that what
                                                                                                     customers really want is the best of both worlds; the ability to switch
                               High-street retailers are responding to the demands of e-commerce     between the different sales channels with maximum ease. The
                               by improving their stores and their onmichannel processes and         “connected consumer” opts for the “on” and “off” as and when
                               introducing digital technology in order to provide them with a        they choose, thus forcing brands to ensure that both channels
                               competitive advantage. A survey completed by CBRE among               complement each other, thereby creating a new order known as
                               retailers reveals how an increasing number are focusing on            “phygital”. In this process, the physical store is reclaiming its core role,
                               technology as a way of both improving the customer experience         as the channel that allows customers to see, touch and try or try on
                               and getting to know them better. According to the survey, 78% of      goods, as well as the one that offers face-to-face customer service.
                               retailers promote the store on social media, 53% offer in-store Wi-
                               Fi and 34% are installing in-store interactive devices.               Consumers naturally tend to use the internet as a complementary
                                                                                                     channel and are carrying out an increasing number of searches
                                                                                                     and purchases online, as well as managing an increasing number
                                                                                                                                                                                                        edia Markt Digital Store -
                                                                                                                                                                                                       M
                                                                                                     of other affairs on the internet. As a result, customers optimise                                 Avinguda Diagonal, Barcelona.
                                                                                                     their in-store visits as much as possible, making less visits,
                                                                                                     but increasing their dwell time.
WHICH TECHNOLOGIES ARE RETAILERS INSTALLING OR GOING
TO INSTALL SOON IN THEIR STORES?                                                                     Against this backdrop, customers are now demanding enhanced
                                                                                                     in-store experiences that make their trips worthwhile. Retailers
                                                                                                     are responding to this demand by opening spectacular flagship
Interactive                                                                                          stores, which not only offer a greater range of stock, but also serve
displays                                                                                             as an authentic shop window for new technological and digital
                                                                                                     services. The latest stores opened for example by Massimo Dutti
34%                                                                                                  in Barcelona and Mango in Madrid, offer smart fitting rooms,
                                                                                                     smart mirrors, easy checkouts and Click&Collect services, which all
                                                                                                     improve the customer experience and the store’s interaction with
                                                                                                     them; thus improving their omnichannel offering.

In-store Wi-Fi
                                                                                                     An important aspect of using technology is that it allows
53%                                                                                                  customers to be segmented, helping the business to offer a more
                                                                                                     personalised and unique service. A clear example of this is the
                                                                                                     new travel agency Pangea in Madrid, that has opened a macro-
                                                                                                     store focused on providing each and every customer with a high-
Promote the store                                                                                    end service and an à la carte experience, offering both personal
on social networks                                                                                   advisors and cutting-edge digital technology.
78%
                                                                                                     Consumers are exposed to a rapidly growing amount of digital
                                                                                                     marketing, receiving a never-ending stream of publicity messages.
Shopper analysis                                                                                     Therefore, personalised marketing strategies are the best way of
                                                                                                     catching the customer’s attention, standing out and establishing
31%                                                                                                  greater customer loyalty. Interaction via social media is one of
                                                                                                     the main priorities on retailers’ technology agendas. As well as
                                                                                                     personalising messages, new technological advances such as
NFC/RFID
                                                                                                     3D-printing and the Internet of Things will allow retailers to
19%                                                                                                  personalise products themselves, moving towards what will be one
          Beacons
                                                                                                     of the key goals for the retail sector in the future: make the customer
          9%                                                                                         feel that the product has been designed specifically for them.

16     Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                The digital transformation in the Retail sector   17
RETAIL Key features of the sector in Spain 2016-2017 - CBRE
Digital tools: Shopping Centres

                              All these trends are changing how shopping centres operate, and
                              their management is becoming more strategic and specialist,
                              requiring closer collaboration between all the parties involved:
                              property managers, owners and retailers.

                              Technology is key to achieving this close collaboration, whether it
                              is establishing new channels of communication with customers or
                              digitally analysing their purchasing habits.

                              One of the remaining challenges is to incorporate
                              e-commerce and omnichannel strategies into shopping
                              centres. Shopping centres have been noted for their absence in the
                              rise in e-commerce, which has focused on retailers and products.
                              However, offering multiple brands in one single location creating
                              a strong attraction, combined with management capacity have
                              always been shopping centres’ fortes; and these are also great
                              strengths when it comes to the omnichannel system.

                              IN ORDER TO COMBINE THE BEST                 that are on sale in other marketplaces     move into line with the omnichannel          both in terms of sales and customer
                              OF THE PHYSICAL AND DIGITAL                  and different to the products that can     system, just as retailers have had to do.    communication. Franchises also benefit
                              WORLDS, CBRE has developed a                 be found at the shopping centre.           As well as increasing the possibilities      from the fact that OSS online sales are
                              platform that optimises shopping                                                        of digital analytics, the management         registered directly to the individual
                              centres’ strengths. The Omnichannel          Unlike traditional e-commerce, OSS         team’s communication with                    stores themselves and not to the
                              Sales System (OSS), offers shopping          strengthens the shopping centre’s          customers will also change,                  retail brand as a whole.
                              centre retailers one single website for      brand, placing the focus on the            becoming more integrated, with a
                              online sales. It is a marketplace that       retailers rather than the products. The    clear focus on combining the different       The OSS initiative is a clear example
                              is designed to offer consumers the           app offers multiple advantages to all      sales channels.                              of an innovative solution that responds
                              possibility of buying online products        concerned parties, shopping centres,                                                    to society’s current-day demands.

OSS
                              from all the retailers present in a          retailers and consumers alike.             Installing OSS can also encourage            Consumers require omnichannel
                              shopping centre and selecting the                                                       retailers that have not yet “gone digital”   solutions that cover increasingly broader
                              delivery method that best suits them.        It places shopping centres at              to take the plunge. The sales of many        spectrums, and systems such as OSS
                                                                           the heart of the e-commerce                small retailers depend on the shopping       will be key to remaining competitive
Offers shopping               The key objective of OSS is to fully         process, just at the moment when           centre’s footfall, as they create little     in this new climate, where the barriers
centre retailers              integrate all sales channels and             online sales are starting to take off in   impact on the internet given they lack a     separating the on and offline worlds are
                              available delivery options, thereby          Spain. Although part of the system is      strong brand identity.                       becoming increasingly blurred.
one single website            offering an omnichannel system that is       managed by a specialist company, the
for online sales              so broad, that no sales opportunities        shopping centres involved will without     A system such as OSS, that is driven
                              need be missed. To offer the broadest        doubt need to change their business        by the strong brand identity of the
                              omnichannel spectrum possible, the           mentality. Their management teams will     shopping centre, can create better
                              platform is also able to offer products      also have to adjust their processes and    opportunities for this type of retailer,

 18   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                          The digital transformation in the Retail sector   19
Digital tools: High Street
                                                                                                     Driven by digitalisation, a growing number of companies on the
                                                                                                     market are now supplying statistical data. This data ranges from
                                                                                                     analysis of the existing retail supply to consumer patterns among
                                                                                                     certain sectors of the public, allowing trends to be mapped out
                                                                                                     in an exercise known as location intelligence in the marketing
                                                                                                     world. A company new to this field is the Dutch consultancy firm
                                                                                                     Locatus, which has rolled out its retail database and cartography
                                                                                                     services in Spain via a geomapping tool. With its overseas
                                                                                                     expansion, Locatus follows in retailers’ footsteps, moving towards a
                                                                                                     more global model to fulfil the increasing need to analyse cities all
                                                                                                     over the world.

                                                                                                     The advances in Big Data have also spurred the development
                                                                                                     and use of digital analytics systems that analyse consumer
                                                                                                     patterns. Among the many service companies that have emerged,
                                                                                                     Geoblink is particularly noteworthy, which benefits from BBVA as
                                                                                                     a source of information and thereby has access to real spending
                                                                                                     statistics. The use of Big Data is a step forward in analysing
                                                                                                     consumer behaviour, although it is clear that it is early days for this
                                                                                                     data analysing process and it still needs to be further refined.

                                                                                                     The new data analysis tools are without doubt becoming
                                                                                                     indispensable when it comes to helping retailers
                                                                                                     ensure successful decision-making. In a
                                                                                                     changing world, data management allows
                                                                                                     retailers to gain a real insight into current
                             Whilst the shopping centre sector has been relying on the analysis      High Street trends, anticipate future trends
                             of statistical data in order to make informed decisions for years       and in turn define appropriate strategies
                             on end, the High Street sector has been far less pro-active in this
                             regard. Business decisions are still often based on the experience
                             and intuition of experts, with the limited statistical data available
                             for the Spanish High Street sector playing a little or non-existent
                             role in the decision-making process. The scarcity of sales data is
                             a good example of the High Street market’s lack of maturity
                             when compared to other sectors such as Shopping Centres.

                             The absence of asset management and the independent nature of
                             the retail units have always made it difficult to develop these types
                                                                                                                                      Geomapping
                             of statistics. However, the High Street market is gradually becoming                                    Digitalisation is driving new analytics tools,
                             a more professionalised sector, boasting an increasing number of
                                                                                                                                     which take Geomapping and the use of Dig
                             international retailers operating in Spain and a growing demand
                             for statistical data such as footfall and sales. Managing and                                           Data to the next level
                             displaying the sector’s data is also becoming a critical part
                             of retail advisory services, with retailers increasingly operating in
                             market niches.

20   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                             The digital transformation in the Retail sector   21
03                                                                 Fashion
                                                                     In 2016, the retail sector as a whole grew by a significant 3.6%,
                                                                     explaining why retailers are expanding at such a strong pace.

  Retailers                                                          However, the Fashion sector saw uneven growth in 2016. The
                                                                     main fashion retailers performed well, with Inditex heading
                                                                     up the ranking and registering an average growth of 6% across
                                                                     all of its brands in 2016. Primark also saw a significant jump in
                                                                     sales (+17%) partly thanks to the opening of its store on Gran Vía,
                                                                     Madrid, whilst sales at H&M experienced more muted growth in
                                                                     2016 (+2%). However, other retailers saw figures dip, with some
                                                                     brands, such as C&A and Desigual, suffering losses and currently
                                                                     in the process of being restructured. Fashion is one of the most
                                                                     competitive areas in retail, with low-cost retailers such as Primark
                                                                     putting a particular strain on the mass-market segment. If a retailer
                                                                     does not sell, the consequences can be severe, as was the case for
                                                                     Blanco and Caramelo, who were forced to close down after being
                                                                     unable to sustain the frenetic expansion implemented during the

                                                                                                                                             3.6%
                                                                     economic boom years.

                                                                     In 2016, once the segment’s leaders
                                                                     wound down their level of expansion
                                                                     activity, the year saw less high street                                 retail sector growth
                                                                     fashion retailers expanding their networks                              as a whole
                                                                     than in 2015. Just a handful of flagship
                                                                     stores were opened in 2016, Barcelona only
                                                                     saw Zara (Plaza Catalunya - Barcelona),
                                                                     Massimo Dutti (Passeig de Gràcia), Terranova
                                                                     (Boters) open new stores in units with over 2,000
                                                                     sqm of floor space. In 2017 H&M opened a new
                                                                     store in Barcelona (Passeig de Gràcia) and Zara
                                                                     and Mango both opened new stores in Madrid, in
                                                                     Nuevos Ministerios and Serrano respectively.

                                                                     In addition, as a result of signing fewer major
                                                                     lettings in 2016, the weighting of fashion retailers in terms of the
                                                                     number of high street space taken dropped from 52% in 2015
                                                                     to 42% in 2016. The highest percentage of lettings were signed
                                                                     with smaller retailers such as Guess, IKKS, Brownie, Renatta &
                                                                     Go and Oysho, meaning that fashion demand is centring more
                                                                     on smaller retailers rather than flagship stores. In 2016, 78% of
                                                                     lettings signed were for retail units of less than 300 sqm.

Terranova - Boters, Barcelona

22   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                  Retailers   23
HIGH STREET LETTINGS BY SIZE OF RETAIL UNIT                                                                     Nevada also saw the Italian brand Alcott debut in Spain, opening
Nº of transactions                                                                                              a 3,000 sqm store as part of its ambitious expansion plan. The
                                                                                                                Inditex group has been largely focusing on refurbishing its stores,
  45                                                                                                            redesigning their formats and updating their overall image.
  40                                                                                                            Lefties was one of Inditex’s best-performing brands, opening new
  35
                                                                                                                stores in Nevada and in Barcelona’s Diagonal Mar and Gloriès
                                                                                                                shopping centres.

                                                                                                                                                                                            42%
  30

  25                                                                                                            We would also note French retailer Kiabi, which opened new stores
  20                                                                                                            in some shopping centres such as Parquesur (Leganés), Fan Mallorca
                                                                                                                Shopping and Diagonal Mar as part of its new plan to open in
  15                                                                                                            inner-city locations. It will soon open its first prime high street store   Weighting of fashion
  10                                                                                                            on Passeig de Gràcia. Other traditional retail park operators are
                                                                                                                also following this trend to open new stores in inner-city locations.
                                                                                                                                                                                            retailers in high street
    5
                                                                                                                In 2016 for example, Media Markt opened a store in the centre               lettings
    0                                                                                                           of Barcelona and is due to open a 2,500 sqm flagship store in
            0-100 sqm        101-300 sqm       301-500 sqm       501-800 sqm    801-1.500 sqm      >1.500 sqm
                                                                                                                Plaza del Carmen, just 100 m from Madrid’s Gran Vía in 2017.
                                                                                                                Leroy Merlin and IKEA have also adopted this strategy, with IKEA
                                                                                                                recently opening its first ever urban format store under the brand
                                                                                                                “IKEA Temporary” on Madrid’s Calle Serrano.
                                        2014             2015            2016

Source: CBRE.

                                New openings
                                The slowdown in activity among major players has opened up
                                a window of opportunity for new brands to enter the market, as
                                although these brands are keen to enter the Spanish market, they
                                generally have slower decision-making processes than established
                                retailers. Uniqlo has already confirmed its plans to open a store
                                on Barcelona’s Passeig de Gracia in 2017, whilst brands such as
                                Topshop and Victoria Secret are also looking into the possibility
                                of opening flagship stores. What’s more, newcomers to the market
                                such as OVS, Urban Outfitters and Terranova could look to
                                further establish their position by opening new stores, capitalising
                                on the high vacancy rate in large retail units.

                                Major fashion chains recorded better results in their shopping
                                centre stores than in their high street stores. Primark, for example
                                opened mega-stores in two new shopping centres; Nevada (Armilla
                                - Granada) and Fan Mallorca Shopping (Coll d’en Rabassa).

  Zara - Plaza Catalunya, Barcelona.                                                                             Ikea - Serrano, Madrid.

24      Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                      Retailers   25
Speciality Retail and
                                                                     Accessories
                                                                     The reduced expansion of fashion retailers is being offset by other
                                                                     segments such as Speciality Retail and Accessories, which have
                                                                     been rapidly expanding. The Accessories segment was the most
                                                                     active, even more so than in 2015, with several brands opening
                                                                     stores in prime areas. Retailers such as Parfois, Aristocrazy,
                                                                     Rimowa, Carpisa and Apodemia were the most active players.

                                                                     The Sports Fashion segment continues to register robust
                                                                     growth, with its sales in Spain coming in at €4,525 million
                                                                     in 2016, 6.5% up on the previous year. The Sports Footwear
                                                                     segment is also thriving thanks to the popularity of trainers, which
                                                                     currently account for over 26% of worldwide shoe sales. Many new
                                                                     international entrants such as AW Lab, Snipes, JD Sport and
                                                                     Size? have taken the market by storm and are now competing
                                                                     against manufacturers themselves such as Nike, Puma and Adidas.
                                                                     In 2016, Size? opened a flagship store on Madrid’s Gran Vía, and
                                                                     it recently opened another store in the Puerto Venecia shopping
                                                                     centre. Traditional retailers such as Sprinter and Forum are also
                                                                     benefitting from the sector’s growth and are both implementing
                                                                     expansion strategies and modernising their store formats.

H&M - Passeig de Gràcia, Barcelona.                                                                                                        Adidas - Gran Vía, Madrid.

26   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                     Retailers   27
Cosmetics and Beauty                                                     Luxury & Premium
                             Another segment which is positively thriving is the Personal Care        The Luxury segment is the only sector to have barely seen any
                             segment, especially the low-cost makeup segment where growth is          expansion activity in 2016, remaining very stagnant worldwide.
                             in full-swing. The Spanish market is particularly attractive for these   Madrid saw just one significant entrant, namely DSquared2 which
                             types of retailers, considering that Spaniards spend an average of       took up a unit on Madrid’s Calle Ortega y Gasset on a stretch close
                             €139 per person/year on perfume and cosmetics, which is above            to the Castellana. Although revenues in Spain’s Luxury segment
                             the European average (€120). In fact, Spain is ranked fourth in the      have not dropped, in general the sector is taking a long time to
                             European Union in terms of average spend in relation to income           recover from the sharp drop in the number of Russian tourists and
                             per capita, ahead of large economies such as the UK, France and          the slight decline in the number of Chinese visitors. The outlook for
                             Germany.                                                                 2017 is more optimistic, with demand for prime retail units from                        Patrizia Pepe -
                                                                                                                                                                                               Claudio Coello, Madrid.
                                                                                                      luxury retailers swelling.

                                                                                                      The segment is also having to face the challenges posed by
                                                                                                      e-commerce and omnichannel strategies. Many luxury retailers
                                                                                                      have barely invested at all in online channels, continuing to rely on
                                                                                                      their customers’ loyalty and focusing on protecting the exclusivity of
                                                                                                      their brands and their pricing policies. However, this approach does
                                                                                                      not wash with new generations who are looking for an immediate
                                                                                                      response when they buy and want to be kept continually up-to-
                                                                                                      date on store news and promotions via social media. Major luxury
                                                                                                      brands are now realising that they are not immune to the threat of
                                                                                                      e-commerce and have started to integrate new retail models into
                                                                                                      their strategies adjust to the new consumer.

                                                                                                      In contrast, the Premium segment is flourishing, with numerous
                                                                                                      retailers expanding. In comparison to the Luxury segment, it offers
                                                                                                      more affordable selective products to a younger and broader
                                                                                                      target market and is proving to be a real hit, especially in Madrid’s
                                                                                                      Salamanca district, where Premium retailers line its narrow streets,
                                                                                                      particularly on Calle Claudio Coello.

Nyx - Cucurulla,
 Barcelona.                  Millennials are particularly receptive to publicity posted on
                             Facebook, something which beauty product brands are well aware
                             of and which they use as a means to break into the market. The                                                                            Demand in the
                             brand Nyx, which is currently implementing a very ambitious
                             expansion plan in Spain, serves as a prime example of how to kick-
                             start trends and interact with potential customers via social media.
                                                                                                                                                                       Luxury
                             Other brands which are also very active include Kiehl’s (also                                                                             segment is growing and letting
                             owned by L’Oréal), Rituals and Lush.                                                                                                      activity is expected to pick up
                                                                                                                                                                       in 2017

28   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                       Retailers   29
However, consumers are more                 a backdrop where low-cost (which
                                   Food & Beverage                                                             demanding than ever before and the          triumphed during the economic crisis)
                                                                                                               gastro-world is turning into a Leisure      is no longer the only winning formula.
                                   One sector that is beginning to pick up following the financial             sector in its own right, evident from
                                   crisis is the Food & Beverage segment. Both established and new             the amount of food-related prime            The “quick service” concept is rapidly
                                   F&B operators are immersed in strong growth plans as Spaniards              time TV programmes and specialised          gaining popularity. These restaurants
                                   once again begin to spend money on eating out. According to                 gourmet-trips for tourists. This interest   offer quality fast food that can be
                                   figures published by the National Statistics Institute (INE), Food          in gourmet experiences has given rise       enjoyed in a pleasant environment.
                                   & Beverage revenue climbed by 6.2% in 2016, up from 4.5% in                 to extremely successful formulas such       TGB and the new-look Pan’s &
                                   2015.                                                                       as Madrid’s exclusive Platea, located       Company are some of the most
                                                                                                               in a former theatre, and traditional        active operators in the segment. The
                                                                                                               food markets that have been converted       American burger chain Five Guys has
RISING REVENUES IN THE SPANISH FOOD & BEVERAGE SECTOR
                                                                                                               into gourmet markets such as the            also debuted on the Spanish market,
Annual Growth %
                                                                                                               Mercado San Miguel. This multi gastro-      opening its first restaurant in Madrid on
     8                                                                                                         space trend is extending to other           the most prime stretch of Gran Vía.
                                                                                                               Spanish cities (such as Puerta Cinegia
     6
                                                                                                               Gastronómica in Zaragoza) and               The US-born “casual dining”
     4                                                                                                         has even reached shopping centres           concept is also sparking interest,
                                                                                                               (such as the Dining Experience, which       offering affordable sit-down
     2
                                                                                                               Unibail-Rodamco is rolling out in 6 of      dining in an informal setting.
     0                                                                                                         its shopping centres).                      Goiko Grill and Ribs are active
                                                                                                                                                           players in this segment, while the
    (2)                                                                                                        The arrival of more professional            American chain NBA Café has
    (4)                                                                                                        operators and the development of            opened its first branch in Europe
                                                                                                               various restaurant subsectors is proof      on Barcelona’s Las Ramblas.
    (6)
                                                                                                               that clients are looking for an improved    Meanwhile, Wagamama
    (8)                                                                                                        level of quality and service. Consumers     which specialises in Asian
                                                                                                               new demands are giving rise to new          cuisine, recently opened its first

                                                                                                                                                                                                       6.2%
  (10)
          2009         2010           2011          2012          2013       2014         2015          2016
                                                                                                               concepts and established brands             restaurants in Madrid, operated
                                                                                                               are renewing their image, against           by Spain’s Grupo Vips.
Source: INE.

                                                                                                                                                                                                       Food & Beverage
                                                                                                                                                                                                       sales grew 6.2%
                                                                                                                                                                                                       in 2016.

  Wagamama - Calle Génova, Madrid.                                                                              NBA Café - Las Ramblas, Barcelona.

30         Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                      Retailers   31
04                                                                    Madrid
                                                                        2016 was another busy year for retailers in terms of lettings in
                                                                        Madrid, although take-up did not reach the levels hit in 2014 and

  High Street                                                           2015, several retailers let units in main high street locations.

                                                                        Gran Vía, Fuencarral and Serrano were the most sought-after
                                                                        locations in the capital, although fewer prime lettings were signed
                                                                        compared to previous years, largely due to the lack of available
                                                                        units. No space exceeding 1,800 sqm was signed, after leading
                                                                        retailers such as Zara and H&M took the gas off their expansion
                                                                        plans. Most retailers looking to expand took space of 300
                                                                        sqm and below.

                                                                        DISTRIBUTION OF LETTINGS ON MADRID’S
                                                                        PRIME HIGH STREETS

                                                                                                     Ortega y Gasset

                                                                                           Serrano
                                                                                                     4%
                                                                                           9%                               Gran Vía
                                                                                                                            30%

                                                                         Goya
                                                                         13%

                                                                                                      Fuencarral
                                                                                                      44%

Zara - Paseo de la Castellana, Madrid.
                                                                     Source: CBRE, 2016.

32   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                           High Street   33
Madrid now equals Barcelona as an           streets. Calle Fuencarral is the go-to
                             international high street destination,      hub for retailers with a young target           RENTAL LEVELS ON MADRID’S PRIME HIGH STREETS
                             with several new international brands       market, with sports fashion, trainers
                             debuting in the Spanish capital             and cosmetics retailers experiencing                    120           120            110
                             over recent years. In 2016, 19              strong growth in this market segment.                                                                 85
                             international entrants took space in        It is attracting both new brands and                    140           140            150
                             the capital, notably Five Guys, Size?       established retailers that are fiercely                                                             150                           75
                             and DSquared2, while Barcelona              competing for the available units. Calle                160           160            180                                          80
                             recorded 18, with Victoria’s Secret and     Goya has become an authentic mass-                                                                  150              50
                                                                                                                                                                                                          135
                             Terranova heading up the list.              market destination, with several new                                                                                 65
                                                                         fashion chains replacing traditional                    240           240            240                             85
                                                                                                                                                                             220
                             For several years Calle Fuencarral          businesses. It has also seen increased                                                                                           185
                                                                                                                                                                                             150                               35
                             and Calle Goya have been                    interest in its central stretch, where it was                                                                                                         40
                             generating heightened interest              previously weak.                                        300           300            270                                                              50
                                                                                                                                                                             250                          250                  65
                             and seen high levels of letting activity.                                                                                                                       200
                             The lack of available units has driven      In the Salamanca district, we would                                                                                                                   85
                             rental prices up considerably on these      particularly note the recent opening            Preciados       Gran Vía       Serrano     Ortega y Gasset   Goya         Fuencarral       Princesa

Mango - Serrano,                                                                                                              < 100 sqm            101-300 sqm       301-500 sqm       501-800 sqm             801-1.500 sqm
 Madrid.

                                                                                                                         Source: CBRE.

                                                                                                                         of Mango’s 2,000 sqm flagship store at Calle Serrano 60. As a
                                                                                                                         result of the lack of available units and increased rental prices,
                                                                                                                         many retailers are turning to adjacent streets such as Calle
                                                                                                                         Hermosilla, Ayala, Jorge Juan and Claudio Coello which have
                                                                                                                         seen demand spike considerably and have significantly increased
                                                                                                                         their retail supply. Calle Claudio Coello particularly stands
                                                                                                                         out, having become incredibly popular and welcomed
                                                                                                                         a long list of international retailers from the Medium and
                                                                                                                         Premium segments.

                                                                                                                         In contrast, activity in the Luxury segment pretty much ground
                                                                                                                         to halt in 2016, with Calle Ortega y Gasset and the
                                                                                                                         luxury stretches of Calle Serrano seeing virtually no
                                                                                                                         new openings. However, the green shoots of
                                                                                                                         recovery started to emerge in the first half
                                                                                                                         of 2017, with the Italian fashion retailer

                                                                                                                                                                                                                19
                                                                                                                         Pinko for example, announcing its plans
                                                                                                                         to open its first store in Madrid on Calle
                                                                                                                         Serrano. Calle Princesa, one of Madrid’s
                                                                                                                         long-standing prime high streets, had lost
                                                                                                                         significant ground over the last few years,                                            New international
                                                                                                                         seeing very few lettings                                                               brand entrants in
                                                                                                                         However, in 2016, it bolstered its Fashion                                             Madrid
                                                                                                                         and Accessories supply and even extended
                                                                                                                         its retail stretches. In 2016, brands such as
                                                                                                                         Inspiral, Apodemia, Top Queen and The
                                                                                                                         Body Shop took space on this waning hub.

34   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                                                  High Street   35
Calle Orense is now a firm target on                                 High Street rents rose in 2016, albeit to a lesser extent than in
                                                 retailers’ radars, seeing several new                                2015 and the top prime high streets registered average increases
                                                 openings such as Decathlon City, Primor,                             of around 6%. The upward pressure on prices from demand was
                                                 which replaced Massimo Dutti after it                                so intense in some streets, especially along the pedestrianised
                                                 moved to a larger unit on the same street                            stretch of Calle Fuencarral, that rental hikes even doubled this
                                                 and Bershka, which replaced Zara. The                                figure in some cases.
                                               future Azca regeneration project is expected to
                                                 improve access routes to the area, as well as                        Since the beginning of 2017, prime rents have once again started

6%
                                                   its connection with Calle Orense. With the                         to climb, and according to forecasts, over the remainder of the year
                                                      opening of its new flagship store next to                       they will comfortably exceed the increases registered in 2016.
                                                        El Corte Inglés in Nuevos Ministerios,                                                                                                uma - Fuencarral,
                                                                                                                                                                                             P
                                                                                                                                                                                             Madrid.
                                                          Zara got in ahead of the competition
High Street                                                 to secure a prime position on what
rents registered                                              should become another of Madrid’s
                                                              key strategic retail hubs.
average increases
of around 6%
in 2016. Larger
climbs are
expected for                                                                                       he Body Shop -
                                                                                                  T
2017                                                                                              Princesa, Madrid.

36   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                     High Street   37
Barcelona
                                                                     As in Madrid, demand for high street retail units in Barcelona
                                                                     remains upbeat. El Passeig de Gràcia and Portal de l’Àngel are
                                                                     traditionally the most sought-after high streets, however the most
                                                                     highly anticipated opening of 2016 was seen in the heart of
                                                                     Barcelona’s tourist area, Plaza Catalunya, where Zara opened a
                                                                     3,600 sqm flagship store. There are several buildings still due to be
                                                                     converted to retail use on Plaza de Catalunya, hence it will no
                                                                     longer be simply an area full of passers-by and will become
                                                                     an attractive go-to hub for retailers looking to open flagship
                                                                     stores.

                                                                     Passeig de Gràcia is home to the most noteworthy trends, with many
                                                                     market leaders opening flagship stores in landmark buildings. In
                                                                     2016, Massimo Dutti opened a flagship store at number 96 in the
                                                                     unit formerly occupied by Vinçons, however, where the road meets
                                                                     Gran Vía de los Corts Catalans is where an unprecedented number
                                                                     of fashion retailers are opening stores. In February, H&M opened
                                                                     a flagship store in the Vitalicio building (at number 11), Zara is
                                                                     currently renovating its megastore on the corner opposite and
                                                                     Uniqlo has chosen the same spot to open its first Spanish store.
                                                                     With three of the top five fashion retailers now present on this stretch
                                                                     of the street, the battle is now on. What’s more, to further increase
                                                                     competition, there are other projects underway very nearby that will
                                                                     without doubt further establish this stretch as a go-to retail hub.

                                                                     DISTRIBUTION OF LETTINGS ON BARCELONA’S
                                                                     PRIME HIGH STREETS
                                                                                              Ramblas
                                                                                              5%                     Diagonal
                                                                                                                     18%

                                                                     Rambla de
                                                                     Catalunya
                                                                     31%
                                                                                                                                       Passeig de
                                                                                                                                       Gràcia
                                                                                                                                       10%

                                                                                                                                    Pelai
                                                                                                                                    10%
Oysho - Ramblas, Barcelona.                                                  Portal de
                                                                              L’Angel
                                                                                                               Portaferrissa
                                                                              8%
                                                                                                               18%

38   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                             High Street   39
The area to the south of Plaza              Hema have also opened stores in this          RENTAL LEVELS ON BARCELONA’S PRIME HIGH STREETS
                             Catalunya also saw heightened letting       area.
                             activity, particularly noting Terranova’s                                                         100
                             opening of its first Spanish store at       During the past few years, Las Ramblas
                                                                                                                                           95
                             the end of 2016 in a 2,000 sqm              has gradually established itself as a                 130
                             building on Calle Boters, which             mass-market shopping destination, with                           120
                             helped to bolster the retail offering       the opening of Zara’s new store in Plaza              170
                                                                                                                                                           50
                             to the southern-most end of Avenida         Catalunya further increasing footfall on                         160
                                                                                                                                                           70
                             Portal de l’Àngel where it meets Calle      this hub. As Portal de l’Àngel is a very                                                                      60
                                                                                                                                                                         55
                             Portaferrissa. Nyx, JD Sport and            short street with reduced availability, Las           240                     100                             80
                                                                                                                                          200                            70
H&M - Passeig de Gràcia,                                                                                                                                                                         30
 Barcelona.                                                              Ramblas has become a very attractive                                                            90
                                                                                                                                                                                       95
                                                                                                                                                                                                  40            25
                                                                                                                                                       150
                                                                         second option thanks to its high footfall.                                                                               60            40
                                                                                                                                                                                      120
                                                                         Its upper stretch marks the end the                   300                                      110                                     55
                                                                                                                                                                                                  90
                                                                                                                                          250                                                                   65
                                                                         pedestrianised retail area comprising                                         200                            160
                                                                                                                                                                        140                      120          100
                                                                         Plaza Catalunya, Portal de l’Àngel and
                                                                         Portaferrissa, with both Oysho and             Portal de  Passeig de      Pelai        Portaferrissa Las Ramblas  Rambla de     Diagonal
                                                                         Levi’s opening stores here in 2016.             L’Angel     Gràcia                                                Catalunya
                                                                                                                             < 100 sqm       101-300 sqm        301-500 sqm       501-800 sqm       801-1.500 sqm
                                                                         etailers have also shown strong interest
                                                                                                                       Source: CBRE.
                                                                         in Avenida Diagonal. Since the streets
                                                                         pavements were widened just over a
                                                                         year ago, it has seen footfall spike by       As in Madrid, high street rents in Barcelona edged up
                                                                                                                                                                                                                Prime rents
                                                                         25%, according to counts completed            slightly over the course of 2016. The top prime areas saw
                                                                                                                                                                                                                climbed

                                                                                                                                                                                                               5%
                                                                         by CBRE. These improvements have              rents rise by 5%, marginally less than in Madrid. This year,
                                                                         also put Diagonal on retailers’ radar,        rents are once again being driven up as retailers continue to
                                                                         thus renewing the street’s supply in the      significantly grow their estates and show interest in the
                                                                         process. Parfois, Rituals and Oysho           best prime high street locations. As a result rents are
                                                                         were just three of the names to open          forecast to sharply rise once again on Barcelona’s                                       in 2016 and are
                                                                         new branches in 2016, with more               prime high streets this year.                                                            expected to rise
                                                                         expected for 2017.
                                                                                                                                                                                                                sharply this year

                                                                            assimo Dutti -
                                                                           M
                                                                           Passeig de Gràcia,
                                                                           Barcelona.

40   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                                            High Street   41
Other cities
Thanks to rising sales figures and growing consumer                   Valencia                                     Bilbao
confidence, interest in taking up high street retail units has
heightened, with retailers adopting more ambitious expansion          Valencia’s prime high street area            In Bilbao, Calle Gran Vía remains           In contrast, the City Council’s
plans and broadening their scope to include other Spanish             resembles a “T” formed by Calle              the go-to prime location for major          moratorium on Food & Beverage
cities.                                                               Colón, the main high street, Calle Don       retailers, followed by the pedestrianised   establishments kept operators in this
                                                                      Juan de Austria and Calle Jorge Juan.        stretch of Calle Ercilla. However, the      sector on hold during 2016. The
                                                                      The main hub is complemented by two          lack of available units on Bilbao’s         improving tourism backdrop and the rise
                                                                      other areas: firstly, Paseo Ruzafa, Calle    prime high streets has forced retailers     of the gastro-culture among Spaniards
                                                                      Ruzafa and Calle Játiva, and secondly,       that are unable to wait to create new       will attract Food & Beverage brands
                                                                      Calle San Vicente which leads towards        retail hubs.                                that do not operate in Bilbao, but are
                                                                      Plaza de la Reina. Valencia’s prime                                                      already present in other Spanish cities. A
                                                                      retail area is traditionally renowned for    The most commonly selected streets          more varied and diversified gastronomic
                                                                      its relatively stable rents and specialist   are those that lie perpendicular to         offering that complements the existing
                                                                      retailers.                                   Gran Vía, between Plaza Moyúa and           supply in the city and its surroundings is
                                                                                                                   Plaza Circular. The most significant        required to satisfy this new demand.
                                                                      The impending arrival of Primark             arrivals in 2016 were Snipes on Gran
                                                                      to Calle Ruzafa is expected to create        Vía and New Balance, Bag and                The city’s retail offering is set to
                                                                      a new buzzing hub and this has               Sabon NYC on Ercilla (prime areas).         be transformed over the course of
                                                                      already started to change retailers’         Barbour also opened its first store on      2017 and 2018. Firstly, Zara plans to
                                                                      perception of Calle Colón. Retailers         Calle Iparraguirre and Bobbi Brown          open a new flagship store and secondly,
                                                                      have traditionally sought stores on the      and Jo Malone on the adjacent Calle         Primark will debut in the city at Gran
                                                                      odd-numbered side of the street to take      Rodríguez Arias. Fashion brands             Vía 1, a player which will undoubtedly
                                                                      advantage of the footfall generated          continue to lead this expansion,            raise footfall in and around Plaza
                                                                      by the various El Corte Inglés stores,       followed by Accessories and Speciality      Circular, which despite being a very
                                                                      however, today retailers are becoming        Retail such as Sports and Cosmetics.        busy area, lacks a strong retail supply.
                                                                      more concerned with how close they
                                                                      will be to the future Primark store,
                                                                      especially mass-market retailers.

                                                                      In addition to these strategic
                                                                      relocations, 2016 saw many retailers
                                                                      reposition to flagship stores, such as
                                                                      Mango and Pull & Bear on Calle
                                                                      Colón. Demand from retailers
                                                                      remains upbeat, whilst the decision of
                                                                      some retailers to relocate has freed
                                                                      up several units and allowed new
                                                                      retailers to enter the market, such as
                                                                      Douglas, Orange, Nyx and Lush
                                                                      which have all opened stores on Calle
                                                                      Colón itself. Other significant entrants
                                                                      include Rituals on Calle San Vicente
                                                                      and Inspiral and Urban Dressing on
                                                                      Calle Juan de Austria.

 Pepe Jeans - Jorge Juan, Valencia.                                                                                 New Balance - Ercilla, Bilbao.

42    Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                         High Street   43
Palma de Mallorca                                                                         Zaragoza
                              In Palma’s high street market, demand        Multiópticas group to Avenida Jaime III      Zaragoza’s high street area is formed        The city is firmly in the sights of brands
                              for retail units remained strong             and Paseo del Borne.                         by Paseo de la Independencia,                looking to expand, given its size and
                              throughout 2016, driven by retail                                                         Calle Alfonso and Calle Damas/               catchment area. In 2016, the city’s
                              sales that jumped 7.3% in 2016, the          Prime rents are now trending                 San Ignacio de Loyola and is the             high streets have welcomed retailers
                              highest growth registered in Spain.          upwards at a more modest pace;               go-to area for major national and            such as Café Noir (opening its first
                              This said, lettings in prime areas fell by   after jumping 11% in 2015, they              international retailers in the city. Since   store in Spain), Liu. Jo, B-Kover, Ribs,
                              40%, partly due to the rapid decline in      edged up just 4% in 2016 with a              Zara announced its plans to open a           and those previously mentioned in the
                              available units and partly to the caution    similar performances expected for            flagship store in the San Ignacio de         San Ignacio de Loyola area.
                              being exercised by retailers, who are        2017. Rental increases are largely           Loyola area (where the street meets
                              becoming increasingly selective and          confined to the most sought-after            Calle Damas) in 2015, this high street       We are also seeing increased retailer
                              now paying more attention to the effort      streets and stretches, such as Calle         has seen one of the highest levels of        activity in nearby areas such as León
                              rates that they are prepared to take on      San Miguel, which is the most coveted,       letting activity and has regained the        XIII, Coso, Cesar Augusto, San Miguel
                                                                           especially the stretch between the San       status that it enjoyed before the onset      and Calle Cádiz/Cinco de Marzo, with
                              Fashion is the segment that continues        Miguel church and the Plaza Mayor.           of the economic crisis. Proof of this are    the number of new openings rising,
                              to expand the most, as shown by              Paseo del Borne remains the most             the stores opened by Decathlon City,         although the retailer profile in these
                              the recent IKKS, Guess and Oysho             expensive high street in terms of rents,     Tramas + and IKKS. The payment of            areas is mostly local or national.
                              openings. However, we would                  although its retailer rotation rate is low   key-money has even started to re-
                              particularly highlight the surge seen        due to the lack of available retail units.   emerge in some lettings.                     Despite rising activity levels, we do
                              in the Beauty and Optical segments.                                                                                                    not anticipate any rental increases,
                              Clear examples of their success are          Avenida Jaime III has regained its           It is becoming increasingly difficult to     a factor which may well continue
                              the opening of cosmetics brand               mantle as the street with the highest        find available retail units in the prime     to both favour the rapid take-up of
                              Flormar’s first store in Mallorca on         rotation in the city and the highest         areas of Zaragoza.                           available supply and spur investment
                              Calle San Miguel and the arrival of the      number of lettings involving key                                                          deals.
                                                                           money; it accounted for over half
                                                                           of lettings in which the existing
                                                                           tenants requested compensation for
                                                                           terminating their lease agreements
                                                                           early.

Oysho - Paseo del Borne, Palma de Mallorca.                                                                              IKKS - San Ignacio de Loyola, Zaragoza.

44   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                                High Street   45
Seville                                                                 Málaga
                                Seville’s main high street hub, comprising Calle O’Donnell,             Extending the trend seen in recent years, retailer demand continues
                                Calle Velázquez and Calle Tetuán, is currently in great demand          to rise and is centred on the top prime areas in Malaga. As a
                                from retailers and this has pushed up rental prices. However,           result, the area comprising Calle Marqués de Larios, Plaza de
                                the low rate of retailer rotation in these units and their layout are   la Constitución, Calle Nueva, as well as the first stretch of Calle
                                barriers-to-entry for new retailers to the prime area. The Avenida      Granada, has become highly sought-after and this, combined with
                                de la Constitución is becoming an established high street hub,          the end of rent-controlled leases, is increasing the rate of tenant
                                particularly for restaurants thanks to a town planning policy geared    rotation and pushing up rents; in Calle Larios, for example, rents of
                                to promoting increased footfall of both shoppers and tourists.          up to €230 per sqm/month have been signed.
                                                                                                        Even so, there is a lack of retail units of over 300 sqm, a size which
                                The increased demand in O’Donnell, Velázquez and Tetuán,                is greatly sought-after by the main brands.
                                combined with the consolidation of Avenida de la Constitución
                                for the above-mentioned reasons, have increased the number              In terms of renewing the supply in the city centre, we would
                                of pedestrians passing through the Plaza Nueva, which in turn           highlight the entry of NYX and Tous, and the relocation of Bimba
                                has created a large retail hub, commencing in the Plaza de la           y Lola on Calle Larios, as well as the opening of Decathlon City
                                Encarnación.                                                            on Calle Nueva.

                                Meanwhile, Calle Sierpes has become a great opportunity for             The structure of the centre itself is also changing, following the
                                retailers yet to open a store in the city. Average prices here remain   completion of the works along Alameda Principal and with the
                                stable, and there are some properties undergoing refurbishment          plans to pedestrianise other secondary streets such as Carretería-
                                which will offer large enough spaces to house major brands. This        Alamos and Calle Victoria. These changes will further enhance the
                                street is the main secondary high street in the city.                   existing synergy between tourism and retail.

Avenida de la Constitución, Sevilla.                                                                     NYX - Marqués de Larios, Málaga.

46   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                               High Street   47
High Street Investment
                             High Street investment remains upbeat, as in recent years, with the
                                                                                                             High demand has further exacerbated the consistent
                                                                                                             lack of prime product, with secondary
                                                                                                                                                                                     85%
                                                                                                                                                                                     Madrid and Barcelona
                             total investment volume reaching €800 million in 2016. Madrid                   locations that offer less aggressive yields                             comprise 85% of total
                             and Barcelona are still the top two markets in Spain, accounting                moving onto investors’ radars. Investor
                             for 85% of total investment between them. However, there is a                   interest is largely focused on units where
                                                                                                                                                                                     portfolio investments.
                             burgeoning demand among private and institutional investors in                  tenants have recently signed a lease, given
                             other Spanish cities, especially the tourist hotspots.                          that if the lease is signed at market rent, the
                                                                                                             property offers a stable long-term investment.

                                                                                                             Another popular alternative is the acquisition of
                             RETAIL HIGH STREET INVESTMENT
                                                                                                             bank-owned retail units, as although they are not
                             Investment in Millions €
                                                                                                             usually prime properties, they often come with attractive
                            1000                                                                             letting terms and conditions.
                             900
                             800                                                                             In recent years, the number of value-add acquisitions has also
                                                                                                             spiked. Today, this is the product that can offer the highest capital
                             700
                                                                                                             gains, thanks to the value uplift potential that can be achieved via
                             600                                                                             refurbishment, extension or change of use. Monthisa’s acquisition
                             500                                                                             on the Paseo de la Castellana in autumn 2016 is a prime example
                             400                                                                             of a company completing a value-add deal.
                                                                                                                                                                                              arclays - Plaza de Colón,
                                                                                                                                                                                             B
                             300                                                                                                                                                             Madrid.
                             200
                             100
                                0
                                     2012             2013             2014   2015         2016    2017 T1

                                     Primark Building. Gran Vía, 22.

                             Source: CBRE.

                             In recent years, a large number of international institutional
                             investors have turned to the Spanish market, some investing
                             heavily, such as the US investor Hines, which has acquired four
                             prime retail units in Madrid and Barcelona in just over a year.
                             Investors with this profile are the main players when it
                             comes to flagship stores, which require €20 million plus
                             investments. The High Street investment market is changing in
                             2017, with several insurance companies breaking onto the scene
                             and competing for large prime properties.

                             However, the lion’s share of high street retail units are smaller
                             in size, and therefore do not generate interest among large
                             investment funds. As a result, the market remains dominated
                             by private Spanish investors and family offices, looking to
                             complete smaller-scale acquisitions, mostly €10 million and
                             below.

48   Key features of the Retail sector in Spain | 2016-2017 | CBRE                                                                                                                                     High Street   49
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