Seamless, site-wide wi-fi - For build-to-rent developments Hyperfast wi-fi throughout your site, built for home working, community connectivity ...
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Seamless, site-wide wi-fi For build-to-rent developments Hyperfast wi-fi throughout your site, built for home working, community connectivity, gaming, and TV streaming – all at the same time.
Contents Broadband connectivity
We’re Hyperoptic 4 is no longer a luxury,
Hyperoptic for build-to-rent 7 it’s a necessity.
How it works for developers 8
How it works for operators The technology is
& investors
How it works for residents
9
10
ready, our homes
How the magic happens 12 are not.
Quick and easy resident
activation 14 But, with your help, they will
Management Portal 15 be. We deliver full fibre cabling
Resident portal 16 all the way to your development,
Guest portal 17 bringing the connection needed
Helping you understand to function in a smarter,
your development 18 hyper-connected world.
A model that works for you 19
Enabling your IoT journey 20
Gold-standard customer care 22
Our engagement process 24 When the water went down at a
development in Leeds, they didn’t
FAQs 26
get any communication from tenants
for six hours. When the internet went
down, they had complaints from
tenants within two minutes.
Henry Pethybridge,
Director of WiredScore Home.
2 3
We’re Hyperoptic What’s
Hyperoptic is the UK’s hyperfast
hyperfast broadband supplier,
founded in 2011 to shake up and growing Aberdeen
the broadband market with
our full fibre connection. all over Dundee
We deliver gigabit-capable broadband
with average speeds of up to 900Mbps and
have thousands of 5-star customer reviews
the UK? Glasgow
We are.
on Trustpilot. Edinburgh
We work with hundreds of property owners, Newcastle
freeholders and developers, designing and
installing dedicated fibre infrastructure to new
buildings and existing developments, and
providing a market-leading connection that Middlesbrough
increases the attractiveness of each property.
Leeds
York
Liverpool
B
ringing
the future in over Sheffield
Lincoln
43 towns and cities nationwide Manchester
Nottingham
A to more than 400,000
vailable
Stoke-on-Trent
homes and businesses Birmingham Peterborough
Norwich
O target to reach 5 million
n Cheltenham
homes and businesses by 2024 Reading
Swansea
Swindon London
Cardiff Bristol Southampton
The UK’s first Taunton
residential gigabit
broadband Brighton
Hastings
provider Poole
Exeter
Plymouth
4 We’re rated Excellent 5
Hyperoptic for
build-to-rent
We help you deliver a 5-star experience
across your development that works for
everyone.
Our site-wide wi-fi gives your residents
access to hyperfast broadband, wherever
they are – from the car park to the roof
terrace. A hard-wired connection will also
be present in every individual dwelling, for
a seamless transition to gigabit-capable
broadband speeds at home.
And this is all delivered using their own
personal network – so you don’t have
to worry about security either.
6 7
How it works How it works for
for developers operators & investors
We already work with over 230 developer We deliver an unparalleled resident
partners across the country – so you’re in experience across your development
very safe hands. and support you every step of the way.
Attractive, flexible commercial models, Attractive, flexible commercial models,
balancing developer, operator and balancing developer, operator and investor
investor needs. needs.
Same-day connectivity guarantee – backed Empower additional revenue streams
up by cellular and point-to-point solutions. through resident upgrades and marketing
opportunities.
A dedicated deployment manager
and account manager to oversee your Simple and quick resident activation, through
installation journey. your dedicated management portal, available
before the resident even moves in.
Decided BTR isn’t right for your
development? No problem. A 5-star customer service team, available
24/7 to take the pressure off you.
Free, bespoke conceptual designs,
so you’ll be kept in the know by our GDPR-compliant data and footfall analytics
expert fibre and wi-fi design team. – with regular reporting available.
Future-proof infrastructure enabling your
journey into smart building technology
and IoT.
8 9
How it works
for residents
Your residents will have a seamless connected
experience across your development from a
5-star rated broadband provider.
Seamless, site-wide wi-fi all over the
development and any other sites you have.
Access to site-wide wi-fi from
the moment they move in.
Dedicated Account Management portal
to upgrade, downgrade and manage their
connection.
Security by design – including network
separation, WPA2 wi-fi encryption and
a firewall for every tenant.
The UK’s hyperfast broadband – with a
top package 12x faster than the national
average*.
Depending on your choice of baseline
speed, residents can choose to upgrade
to a higher speed and pay the difference.
*Broadband speed calculations: The UK’s average broadband speeds are 71.8Mbps for downloads and
14.2Mbps for uploads, compared to Hyperoptic’s top average speed of 900Mbps which is achieved
10 through a wired connection. Average speeds taken from Ofcom’s ‘UK Home Broadband Performance’ 11
measurement period May 2020.
How the magic happens
Site-wide wi-fi for build-to-rent explained.
A typical deployment
Our site-wide wi-fi is powered by a series of
Access Points, positioned throughout your
development. Our experienced design team ACC ES S P OI N T
will work with you throughout the design
process to ensure every inch of your site is
covered by the network.
Site-wide wi-fi
As residents roam around your development,
they’re connected to their own individual
network (or VLAN), which will continuously
search for and connect to the nearest
Access Point to provide the strongest signal.
This process is automatic, creating a seamless
experience in which a resident can move
throughout the development without
experiencing a disruption in their connection.
E XC HANGE
F IB RE
B ACK B O NE
12 13
Quick and easy Management Portal
resident activation
Onboard your tenants before they even move in. Onboarding through From the Management Portal, the building operator
the management portal can onboard tenants, initiate & manage connections,
Building operators can introduce with the tenant, welcome them and help your residents stay connected.
tenants to Hyperoptic via our to the network and provide
Operator adds new tenant details
Management Portal. The operator everything they need to access
to Management Portal.
simply adds the customer their new broadband connection Onboarding new tenants
information before they move in. from the moment they step Adding their details to trigger a
Hyperoptic will then get in touch across the site boundary. welcome communication from
Hyperoptic.
Check resident status
Tenant receives welcome You can see which services your
communication from Hyperoptic. residents are signed up to and
who is active.
Suspend tenants
If you know a tenant has moved
out, you can terminate all services
Tenant registers via the for the tenant.
My Account portal.
Reset passwords
If your residents are having issues
logging in, you can reset their
password for them.
Hyperoptic provide unique details
to access the service when they
arrive at the site.
14 15
Resident portal Guest portal
Got a community
From the resident management portal, Our guest portal allows visitors to event coming up?
This is the perfect
the resident can easily access their account get online quickly and efficiently. spot to advertise it.
details and manage their connection.
They’ll be able to upgrade their Guests can access the portal’s
service whenever they like via their landing page by visiting the wi-fi
Development
portal account. All they need to do settings on their device.
header image
is log in and choose their preferred
This page is fully customisable and
plan.
can be branded to match your
The tenant will automatically development. To register for the
receive confirmation and new billing free wi-fi service, the guest simply
details by email when they request needs to enter a few details and Development/
their upgrade. After validation, the accept the privacy policy. Operator logo
requested upgrade will be activated
This page is a great window into
immediately.
understanding who is spending time
We’ll work with the building operator at your development. In addition to
to ensure residents understand what analytics reporting (see page 18), the
upgrade options are available to portal has space for advertising the Registration details
them, with revenue share available various facilities or local amenities
on package upgrades. We’re also on or around your development.
on hand to support with marketing
materials if needed.
Advertising space
16 17
A model that
works for you
Attractive, flexible
commercial models, Operating contribution
Hyperoptic cover the cost of
balancing developer,
installing the infrastructure. You’ll
operator and investor have a slightly higher OPEX to pay
needs. but your upfront costs are minimal
– reducing your risk.
Our build-to-rent product allows
you to build site-wide wi-fi into
your service charge and generate
additional revenue from resident
upgrades.
We offer a range of flexible contract
lengths, contribution and operating
Helping you understand models that give you the flexibility
to choose whatever works for your
requirements.
your development We’ll work with you to understand
the best model for your
development needs. Upfront contribution
With GDPR-compliant usage data and footfall
You’ll make a CAPEX contribution to
analytics, provided to you in regular reports, we’ll have the infrastructure installed and
help you understand how your residents and guests pay a lower OPEX for the duration
of the contract.
are moving around your development.
Using our analytics portal, we All of which will give you valuable
can provide you with reports insight into who’s visiting your
by Operating System, device development, as well as how
manufacturer, resident trends, residents and guests are moving
session details and more. around and interacting with the
community you’ve built.
18 19Enabling your IoT journey
Site-wide wi-fi and Hyperoptic-deployed Access
Points across your development lay the foundations
for smart building and IoT systems within your
development.
The Ruckus IoT Suite enables
organisations to quickly realise
benefits from IoT investments by Smart 3rd Party IoT
bringing together all your IoT or
lighting Management
smart building technology into
one single point of view.
A typical Hyperoptic build-to-rent
deployment sees IoT-ready Access Space Environmental
Points, which are a key component Wi-fi Control IoT Control
utilisation controls Ruckus Virtual Ruckus IoT
of the Ruckus IOT suite, deployed SmartZone Controller
across the site as standard. Wi-fi Data Plane
This means you can benefit from IoT use cases
reduced infrastructure spend to for Building
support your IoT journey. Managers
Temperature Connected
control security
Leak
Hyperoptic Hyperoptic Hyperoptic
detection Access Point Access Point Access Point
20 21Gold-standard customer care
Your residents have access to our 24/7 Customer Service Team,
taking the pressure off your own internal resource. We’re rated Great value, slick set up and
5-stars on Trustpilot. high performance. Such a night-
and-day contrast to other ISPs,
that I found myself wondering
Better than Virgin, BT and Sky combined*… why everyone couldn’t do this.
Mike, Trustpilot
TalkTalk Sky Virgin Media BT
(Removed from Trustpilot) (Removed from Trustpilot)
Excellent Average Bad Bad Bad
4,271 reviews 47,499 reviews 4,827 reviews 8,321 reviews 5,395 reviews
Quickest setup ever, mainly
due to our new building
already having the Hyperoptic
infrastructure in place, however
the sign up took minutes.
No hassle, no hunting
around the small print.
Ricci, Trustpilot
We’re available by
phone, email, live
chat or social media
whenever your residents
need us and our team
22 23
*based on ratings taken from Trustpilot website as of January 2021. is award-winning.Our engagement process
Our engagement process takes the hassle out
of the design and execution of installation.
1 2 3 4
Preliminary phase Design phase Construction phase Support phase
We’ll gather objectives and requirements We’ll present our proposal for installation, The ADM will be your single point of contact We’ll hand over all ‘as-constructed’
for your site and conduct preliminary based on your plans. The developed design will for any on-site and/or technical support information and project closure
studies to establish whether the project be a body of documents which will form the through installation and onto go-live. procedures.
is viable. basis of the contract: They’ll liaise with the contractor’s This will include our ongoing
Once agreed, we’ll ask you to send your A wayleave supervisors to discuss any design, support and maintenance of
site plan and Openreach drawings to operational or health and safety concerns. the delivered infrastructure and
An installation agreement
your dedicated Account Manager. Once The ADM will agree with you a schedule engagement with our residents.
Once these have been signed, the design team
we have these, we’ll produce a full site of work prior to commencing any
will complete an on-site hand-over to one of
design at no cost to you. installation activities.
our Area Delivery Managers (ADM).
24 25FAQs What is PIA?
Hyperoptic is collaborating on projects with over
You might be wondering
how and why we can access
200 house builders, social housing providers and
Openreach ducts and councils. When we can come together, we can
chambers? The answer is the deploy full fibre remarkably quickly and at no cost
PIA or Physical Infrastructure to them. Let’s continue to tear down these barriers
Access. to the benefit of all.
This regulation provides What is an installation
access to existing duct agreement? Dana Tobak CBE, CEO of Hyperoptic
and pole infrastructure,
Once we have a wayleave
within Openreach’s physical
agreement in place, we will
infrastructure.
ask you to sign an installation
As an established user of PIA, agreement.
Hyperoptic was one of the
This essential document details
What is site-wide first ISPs to take advantage of
everything about the design
this regulation that allows us
wi-fi? and installation plan for the site
to share infrastructure with
When we say site-wide wi-fi or building we’re working with
Openreach nationally.
we mean it. From car parks to you on.
roof terraces, your residents It will also detail the
will be able to seamlessly stay agreed rebate, the service
connected. We’ll position to be provided, roles and
access points across your responsibilities and contact
development and site boundary information for all parties
so that every inch is covered involved.
by the network. What is a wayleave?
To give us permission to install
our network and equipment
onto your site we need have a
wayleave agreement in place.
It’s essentially an agreement
permitting Hyperoptic to access
your privately owned land to
carry out works. Whether you’re
a developer, registered provider,
local authority or landlord,
we need a signed wayleave
before we can install our fibre
broadband.
26 27Ready to speak to our build-to-rent experts?
Tell us about your site or portfolio and we’ll be in touch
to discuss your requirements.
Pick up the phone to your dedicated Account Manager
or visit hyperoptic.com/property/build-to-rent today.
Hyperoptic Ltd Kings House 174 Hammersmith Road London W6 7JP
+44 333 332 1111 support@hyperoptic.com www.hyperoptic.comYou can also read
