SPECIALEDITION | FALL/WINTER2019 - WSPC
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YEARS Special Edition | Fall/Winter 2019
FEATURED INSIDE
CONTENTS
Upcoming Events................ 4
WSPC Leadership
News and Views.................. 5
Member Spotlight............. 13
Member Events..................16
The Bob Dominguez
Achievement Awards........ 20
Member Benefits.............. 34
Legislative
News and Views................ 42
INTRODUCING THE DYNAMIC WOMEN OF WSPC PAGE 11
WSPC MEMBER RECEPTION AND AWARD CEREMONY PAGE 16
WSPC
12585 SW 68th Ave, Suite A
Tigard, OR 97223
THE BOB DOMINGUEZ ACHIEVEMENT AWARD PAGE 20
2 Fall/Winter 2019 / News Magazine
FROM THE EDITORS
Inspiration and Dedication
for Independent Pharmacy
W e hope you enjoy the inspiring ideas in this special edition of the WSPC News
Magazine. Inside, you will find highlights of the WSPC Member Reception and
Award Ceremony, as well as The Bob Dominguez Achievement Award highlights,
nominees, and this year’s winner. All the nominees are pharmacies that consistently go
above and beyond to deliver and innovate patient care in their communities. They are
also involved in advocacy by engaging their legislative body, and they take an active role
in networking to inspire beneficial change for independent pharmacy.
Here is a special news flash for pharmacy owners: WSPC recently refreshed your NCPA
membership for performing members. Now is a critical time for independent pharmacies
to get involved and take action. Take advantage of all the services NCPA offers—including
state and federal advocacy work. Visit www.NCPAnet.org to get involved today and make
a difference!
Warm regards,
“Never doubt that
a small group
of thoughtful,
Sheila Matthews
committed citizens Co-Editor WSPC News Magazine
can change the EVP, Generics and Member Services, WSPC
world; indeed, it’s
the only thing that
ever has.”
Margaret Mead Erica Willson
Co-Editor WSPC News Magazine
Senior Marketing Director, WSPC
Jerry Van Pevenage, RPh
Co-Editor WSPC News Magazine
EVP Information Technology and
Member Communication, WSPC
Fall/Winter 2019 / News Magazine 3
UPCOMING EVENTS
Check Out These Upcoming Industry Events
n October 5–6, 2019
OSPA Annual Convention & Trade Show
OHSU Robertson Life Science Building, Portland, OR
https://oregonpharmacy.org/event/ospa-annual-convention-
trade-show/
n October 24–25, 2019
NCPA Advanced LTC Marketing Seminar: Turning
Facility Challenges into Pharmacy Opportunities
NCPA Convention: San Diego Convention Center,
San Diego, CA
www.ncpanet.org/meetings/advanced-ltc-pharmacy-
marketing-seminar
n September 14–15, 2019
n October 24–26, 2019 House of Delegates
NCPA Pharmacy Ownership Workshop Sheraton Grand Sacramento Hotel,
NCPA Convention: San Diego Convention Center, Sacramento, CA
http://cpha.com/governance/house-of-delegates
San Diego, CA
www.ncpanet.org/meetings/ownership-workshop
The House of Delegates serves as
n October 25, 2019 the Association’s policy-setting body.
NCPA Enhanced Services Boot Camp These policies, which are established
NCPA Convention: San Diego Convention Center,
by delegates who serve in the House of
San Diego, CA
www.ncpanet.org/meetings/enhanced-services-boot-camp Delegates, guide CPhA in discussions
with the legislature, Board of Pharmacy,
n October 26–29, 2019 Department of Health Care Services,
NCPA’s 2019 Annual Convention and Expo and any other government agencies.
San Diego Convention Center, San Diego, CA c Involvement in this aspect of the
https://convention.ncpanet.org Association’s business provides members
with an opportunity to have their voice
n March 20–23, 2020 heard and ensures that CPhA policy
APhA2020: APhA Annual Meeting & Exposition accurately reflects the collective view of
Gaylord National Resort & Convention Center, California pharmacists.
National Harbor, MD
www.aphameeting.org
4 Fall/Winter 2019 / News Magazine
WSPC LEADERSHIP NEWS AND VIEWS
Keeping Independent Pharmacy Independent
John Bruce, PharmD
President and CEO, WSPC personify the title of “outstanding independent
pharmacy” and we like to illustrate a few of them
while knowing we are made up of many. This year,
to honor the legacy and achievements of one of our
N ow that the dog days of summer have passed, we
look forward to the magnificent colors of autumn
leaves and wonder what the upcoming winter’s
co-founders, Bob Dominguez, WSPC presented the
inaugural Bob Dominguez Achievement Award. This
award was presented at the WSPC reception held
weather will bring. As pharmacists, managers, and during the Good Neighbor Pharmacy®1 ThoughtSpot
owners we will continue to offer the highest quality 2019 exhibition in Las Vegas, Nevada.
care and professionalism—regardless of the season.
There is much to accomplish and WSPC is an aid to There were six finalists that represented an outstanding
both your ears and eyes. As you read through this independent pharmacy: Jasmine Basrai of Hallers
Special Edition issue of our News Magazine, we Pharmacy in Fremont, California; Kerri Okamura
showcase our membership accomplishments and some of KTA Stores in Hawaii; the team at The Medicine
of the solutions that WSPC has to offer. Man Pharmacy Group in Idaho; Dutch Atchley of
Ojai Pharmacy in Ojai, California; Mindy Sherman
We were all disappointed when the new CMS of Sherman’s Apothecary in Salinas, California; and
regulations did not address the punitive effects of the Trenton Jenks of The Prescription Pad in Fruitland,
pharmacy DIR fees. WSPC continues this fight through Idaho. The winner of this inaugural presentation
our association with NCPA. We have signed on to a is the team at The Medicine Man Pharmacy Group
letter to Senators Grassley (R-IA) and Wyden (D-OR) in Idaho—a well-deserved honor, as they represent
asking that the Senate Finance Committee address the the entire membership of WSPC. Congratulations
pharmacy DIR fees in the drug pricing legislation the gentlemen!
committee is working on. This is a daunting task, but
we are continuing to pursue every avenue to achieve a I would like to acknowledge all our members who put
favorable outcome of relief. their trust and faith in everyone on our leadership
teams. We do not take this responsibility lightly and
One of our new and exciting projects to focus on will continue to fight for your rights. That’s why
keeping independent pharmacies independent is our WSPC is also an acronym for a Well-Served Pharmacy
buy-and-sell solution that we have branded as Heritage Community.
Rx. This will provide a private and confidential way
for pharmacy owners to seek assistance in buying Respectfully,
and selling their pharmacy. See page 6 for more John Bruce, PharmD
information. President and CEO, WSPC
The WSPC mission is to provide outstanding
independent pharmacies with a competitive edge. Good Neighbor Pharmacy® is a registered trademark of
1
WSPC believes that all who have joined our cooperative AmerisourceBergen Drug Corporation in the United States.
Fall/Winter 2019 / News Magazine 5
WSPC LEADERSHIP NEWS AND VIEWS
Heritage Rx: Focused on Success
for Community Pharmacy Ownership
A re you thinking of buying, selling, or starting
a pharmacy? WSPC is proud to announce the
launch of Heritage Rx—our new pharmacy ownership
or more pharmacies. With nearly 23,000 independent
pharmacies nationally, WSPC believes in the future of
community pharmacy. WSPC can help you thrive as a
solution. Heritage Rx’s goal is supporting pharmacy pharmacy owner by knowing what to expect along the
success through ownership and future pharmacist- way. Helping to find financing is just one example. The
entrepreneurs, which they achieve by connecting average start-up pharmacy can require anywhere from
buyers and sellers of independent retail pharmacies.
The footprint of independent pharmacy is ever 27 percent of pharmacy owners
evolving, and the Heritage Rx solution is rooted in
own two or more pharmacies.
our core values of keeping community pharmacy
and health care alive. Since community pharmacy is
an early point-of-care for our patients, maintaining
this access is critical to our communities. Buying and
selling a pharmacy is more successful with a strong $880,000 to $1.8 million, and, according to a Texas
partner that can provide guidance and direction to Tech University School of Pharmacy report, inventory
help navigate through the entire process. alone can take up to 68 percent of the budget. WSPC
works with preferred financial partners and contacts
to help establish a line of credit and to offer advice
A start-up pharmacy can during the process.
require anywhere from
Selling and buying a pharmacy takes time and
$880,000 to $1.8 million, and patience. Working with Heritage Rx resources and
inventory alone can take up to advisors to establish goals early can increase pharmacy
value, and they will help you find quality buyers by
68 percent of the budget.
being strategic in preparation. We recommend starting
your process one to five years in advance to prevent
being pushed into a fire sale. Business considerations
for pharmacy transition include key information
All communication and interaction related to Heritage regarding operations, financial, and legal matters to
Rx is kept confidential, and there is no fee for this both buyers and sellers.
service. Heritage Rx resources are available to advise
you through the evaluation process and provide Our point of contact is Jerry Van Pevenage, RPh, EVP
recommendations to increase the value of your store. of IT and Member Communications. Jerry owned and
operated a community pharmacy for 45 years. With
If you are looking to expand or start a pharmacy, deep industry expertise to draw upon, he understands
we have industry contacts and a repository of the complexities of pharmacy ownership, and he can
pharmacy owners who can help. According to NCPA, connect you to pharmacy resources to help make the
approximately 27 percent of pharmacy owners own two transition more successful.
6 Fall/Winter 2019 / News Magazine
Are You Thinking of Buying or
Selling a Pharmacy?
Community
Pharmacy
Ownership
Be Successful with the Help of Your
Professional Business Partner
844-977-2498
HeritageRx@WSPCRx.com
www.WSPCRx.com
No Fees and Total Confidentiality
WSPC LEADERSHIP NEWS AND VIEWS
Planting the Seed of a Cooperative Success:
The Legacy of Mike Douglas, RPh
By Jerry Van Pevenage, RPh
M ichael “Mike” Douglas is a co-founder of the Tri-
State Pharmacy Coalition, now named WSPC. He
was also a Good Neighbor Pharmacy National Advisor
Mike Douglas, RPh
and the former owner of Mike’s Medical Pharmacy in
Newberg, Oregon.
Mike was born and raised in Newberg, where he
met his wife LaWauna and raised their four children.
Mike was active in high school sports and is an avid
hunter. He has always been active in his community.
After graduation in 1965 from the School of Pharmacy
at Oregon State University and the ROTC program,
Mike entered the military as a Captain. He and
LaWauna were stationed in Germany, where their first
child, Laurie, was born. Mike began work at Thrifty
Drug Store in McMinnville when he returned home to
“Thank you, Mike, for the positive Oregon. During this time, the owners of Thrifty joined
influence you have had on my life and a group of stores and learned how to buy in bulk in
order to receive rebates from purchases, which had
practice. Thank you for the countless
not been done in the past. This is where Mike first
hours you have dedicated to our learned about the power of collective bargaining.
profession and for your vision and
support of Good Neighbor Pharmacy In 1970, Mike and LaWauna opened Mike’s Medical
and independent pharmacy practice. Pharmacy in Newberg. In the ’90s, they purchased a
larger building nearby, where their retail section could
Thank you for the many years of be increased. More space also allowed for a closed-
dedicated service to WSPC and the door section, in which prescriptions could be filled for
foundation of leadership you have laid local nursing home businesses and for Springbrook,
for others to follow.” an alcohol and drug treatment center where Mike also
lectured regularly. Mike participated in the teaching
program of both Oregon State University and Pacific
University School of Pharmacy to help students
understand the complexity of a pharmacy environment
Kevin DeMass
and the relationship between patient and pharmacist.
Chairman of the Board, WSPC 2019
Interns were assigned to Mike’s Medical Pharmacy
from both schools on a regular basis.
8 Fall/Winter 2019 / News Magazine
plan to help independent pharmacies become more
profitable. They wanted to combine Bob’s business
knowledge and expertise in financial cost of goods of
drug companies together with Mike’s knowledge of
nonprofit buying groups. In addition, Mike’s connection
with other family-owned pharmacies in the region,
and as a Good Neighbor Pharmacy National Advisor,
provided the opportunity to create an outstanding
independent pharmacy cooperative.
Mike paid Bob one dollar to begin the cooperative
Mike Douglas, RPh, at Mike’s Medical Pharmacy, business model. With some legal guidance and Bob’s
Newberg, Oregon
expertise, they soon brought in Jay Robinson, CPA, and
pharmacy owners Jerry Van Pevenage, Jeff Harder, and
Dave Morio. Bob and Mike’s goal was to help family-
Mike is a long-time advocate for independent owned pharmacies be successful.
community pharmacies. He served as President of the
Oregon State Pharmacy Association and as President Through the leadership of Mike Douglas and Bob
of the Newberg Chamber of Commerce. Mike was Dominguez, the Tri-States Pharmacy Coalition has
honored in 2013 as an icon of his profession by grown from a handful of pharmacies in three states to
Oregon State University’s School of Pharmacy for all hundreds of pharmacies and is now known as WSPC.
his contributions.
Mike’s contribution in establishing WSPC and sharing
Mike’s Medical Pharmacy in Newberg was the beginning his leadership skills as WSPC Chairman of the Board
of WSPC. Bob Dominguez and Mike met to discuss a will always be appreciated. n
Fall/Winter 2019 / News Magazine 9
WSPC LEADERSHIP NEWS AND VIEWS
Welcome New WSPC Team Members
P roviding human resource and administrative
support to staff, management, and executives,
Karen joins the WSPC team with over 20 years of
experience. While working for AmerisourceBergen,
she helped recruit, onboard, and implement associate
benefits. She enjoys building relationships and seeing
her team members succeed. As a people person, Karen Karen Carpenter
enjoys planning events and meetings where she sees Administrative Coordinator
the value of developing relationships and connecting
people. She has strong family ties to health care and
the wholesale industry.
Much of Karen’s spare time is spent with her family and
grandchildren, as well as mastering the art of cookie
decorating. She also utilizes her administrative and
people skills by volunteering for her local hospice. n
M argaret comes to WSPC with experience and
education in analytics including SQL, Python,
and advanced Excel. After completing her Bachelor’s
degree in Psychology, Margaret continued on to earn
her Master’s in Business Analytics. Her technical pro-
ficiencies have improved organizational processes
Margaret Mapalo throughout her career, resulting in financial savings
Data Analyst and increased time efficiency. Margaret has previously
worked in retail allocation, improving efficiencies and
providing actionable data-driven insights that have in-
creased revenue and minimized labor costs.
Margaret is a huge proponent of supporting small
businesses and is dedicated to upholding WSPC’s mission
to provide outstanding independent pharmacies with
a competitive edge. She is eager to support WSPC and
its members to cultivate a lasting presence in a
competitive market.
When Margaret isn’t digging into data she enjoys
knitting, cooking, and resistance training. n
10 Fall/Winter 2019 / News MagazineWSPC LEADERSHIP NEWS AND VIEWS
Introducing the Dynamic Women of WSPC
By Erica Willson
Back left: Melissa Ellis, Senior Business Development Consultant; Karen Carpenter, Administrative Coordinator; Deanna Bush, SVP,
Chief Operating Officer; and Victoria Maurino, Senior Account Director. Front left: Erica Willson, Senior Marketing Director; Karina
Paavola, Account Manager; and Krissy Jeffares, Account Manager Not shown: Margaret Mapalo, Data Analyst, and Sheila Matthews,
EVP Member Services and Generics
F rom the seedling of an idea, to an active, dynamic
membership, WSPC is celebrating ten years of
cooperative excellence. The organization now has a
expert industry knowledge provides members with
competitive pricing and industry insight as she supports
all member services operations.
team that stretches from the beaches of Hawaii to the
North Pole of Alaska, across the plains of Kansas to the There is a trait the women of WSPC all share, that
rays of Florida, and back to the California coast. Within is, being dynamic. Victoria Maurino, Senior Account
this short span of ten years, WSPC has developed a Director, leads the account management team with
support team that includes a professional group of over six years’ working with independent pharmacy
successful women. owners and draw upon her experience and knowledge
of AmerisourceBergen and Good Neighbor Pharmacy
The women of WSPC represent all sectors of business programs. Together with Karina Paavola, Account
and industry, from an executive generics specialist Manager, and Krissy Jeffares, Account Manager, WSPC
to a dedicated independent pharmacy advocate. members have increased business support. Victoria
Every day, your pharmacy sees the benefit of Sheila says “WSPC members see the value we provide with
Matthews, EVP, Generics and Member Services. Her our consistent communication, including the monthly
Fall/Winter 2019 / News Magazine 11Four in every ten
U.S. businesses are
woman-owned,
growing 58 percent
from 2007 to 2018
rebate stretch and WSPC solutions to help members
develop business strategies. Our team also knows Good
Neighbor Pharmacy programs and has key relationships In 2017–18, the first
that set our expertise apart.”
professional degrees in
Both Karina and Krissy are road warriors, demonstrating pharmacy were awarded:
the value of having WSPC dedicated account managers
to assist members in the field. They use monthly reports 62% to females
compiled by Margaret Mapalo, Data Analyst, in order
to identify new business opportunities. Margaret’s
skills help project and target business expansion as
well as strategies for territory management. In the fall of 2018,
Melissa Ellis, Senior Business Development Consultant, women accounted for
is on the forefront of community pharmacy and works
to grow our membership. With 38 years of experience,
54.4% full-time graduate
she has deep understanding of independent pharmacy Ph.D. and M.S. program
and what is essential for success in the industry.
Marketing and business go hand-in-hand for me, Erica students
Willson, Senior Marketing Director. I create resources
and coordinate communication to support the WSPC
mission and team.
Leading our team is Deanna Bush, SVP/Chief Operating The face of WSPC has changed and adapted to better
Officer. Her industry experience and knowledge— represent the spirit of entrepreneurial independent
including managed care, PBMs, and her work with pharmacy. Four in every ten U.S. businesses are woman-
wholesale buying groups—helps guide WSPC forward owned, growing 58 percent from 2007 to 2018. This
to the future of independent pharmacy. Deanna also shift is represented in the team WSPC has created to
fosters WSPC success by creating a team environment. champion membership. Along with their teammates,
Karen Carpenter, Administrative Coordinator, plans and the women of WSPC support and represent our mission
carries out WSPC activities, new member onboarding, of providing outstanding independent pharmacies
and human resource management. with a competitive edge. n
12 Fall/Winter 2019 / News MagazineMEMBER SPOTLIGHT
WSPC Extends a Warm Welcome
to the Following Pharmacies:
Ashland Drug
Ashland, OR
Owners: Chris and Brandy Hernandez
C hris and Brandy Hernandez are
the proud new owners of Ashland
Drug. They purchased Ashland Drug
on February 15th, 2019 from Mark
and Sandy after being partners since
2015. Chris and Brandy are pleased
to continue the tradition of Ashland
Drug as a family-owned and operated
business. Brandy and Chris Hernandez, Owners; Clara Welsh, Clerk;
Jackie Wagner, Clerk; and our newest Pharmacist Lynne
Chris and Brandy met while Chris was Workman, PharmD
working at Ashland Drug. Brandy was
born and raised in Ashland. They now
raise their four children in the same community and the kids participate in many of Ashland’s
different clubs and sports. Chris is proud to call Ashland Drug his generational dream and is happy
he will be able to provide an opportunity for his kids.
The phrase “locally owned, locally loved” resonates with Chris and the Ashland community. They are
proud to be Ashland’s only independent drugstore where the community advocates for the success
of its local businesses. When it comes to compounding, the pharmacy’s focus is on women’s health.
Their retail space caters to tourists with a large gift selection and provides one-stop shopping to
the community. Chris and his family’s plans for the future include a focus on preventative health in
schools and sports, to support the small town that they love
Fall/Winter 2019 / News Magazine 13MEMBER SPOTLIGHT
Travis Schimmer,
PharmD; Casey
Burt’s Pharmacy Bernardin, Pharm
Moorpark, CA Tech; and Miranda
Owner: Robbie Leark, PharmD Torrent, Clerk
With the opening of his newest pharmacy, Burt’s
Pharmacy Moorpark, Robert “Robbie” Leark, PharmD,
now owns five pharmacies in Ventura County. Robbie,
who joined WSPC as a regional leader in 2013. He
got his start in independent pharmacy at age 16 as a
delivery driver. He went on to learn every aspect of this, each location offers different services based on
ownership while attending the University of La Verne the community they serve and size of the store.
and USC School of Pharmacy. Robbie was selected to
pilot a program with USC School of Pharmacy and Robbie says “Our job is to fill a void or need for our
AmerisourceBergen to keep independent pharmacy community. If the community doesn’t support you,
thriving. He has served on the board of CPhA Academy you’re out of business. You have to get out into your
of Pharmacy Owners since 2013. community and listen to what is needed.”
Robbie services five communities in Southern Pharmacy manager of Burt’s Pharmacy Moorpark,
California through Burt’s Pharmacy Newbury Park, Travis Schimmer, PharmD, shared the same ideas
Plaza Pharmacy in Thousand Oaks, Burt’s Pharmacy about community. Travis says “Our goal is to offer
Westlake Village, Cabrillo Pharmacy in Ventura, and exceptional service through this pharmacy.” He went
Burt’s Pharmacy Moorpark, his newest location. to school and lives in Moorpark, so he believes strongly
in serving his local community.
Robbie noticed that the Moorpark community did
not have an independent pharmacy to service their With the opening of this new location, Robbie is
needs. He believes that it is important to find what is excited for the future of his stores and independent
missing in a community and fill that gap. Because of pharmacy as a whole!
RYSA Pharmacy 101
King City, CA
Owners: Mersede and Shahid Rana, RPh
B oth Shahid and Mersede are excited about the opportunity to
serve the local community and grow the business by providing
personal service. They opened their doors during the summer of 2019.
The pharmacy provides immunizations and a wide range of medical
supplies. RYSA is focused on workflow and clinical management tools
to help save time processing prescriptions and focus the team on
providing better health care outcomes.
Full-service RYSA Pharmacy provides wound care supplies,
wheelchairs, walkers, respiratory care products, orthopedic braces
and supports, children’s and specialty vitamins, and compression and
diabetic stockings. The patient is always their top priority.
14 Fall/Winter 2019 / News MagazineMEMBER SPOTLIGHT
Grace Pharmacy
El Paso, TX
Owner: Gilbert Ough, RPh
Patients and customers rave about Grace Pharmacy in
El Paso, Texas. By providing great service and personal
attention, owner Gilbert Ough, RPh, is always working
hard to please his customers. Gilbert has been in
business for 14 years and moved into his own building
four years ago. Like most pharmacists, he enjoys the Pharmacy! Thank you for your great friendly service!!”
on-going opportunity to help his patients and the
community, and that dedication can be seen in Grace “I love this pharmacy! Gil and Pam are fantastic, know
Pharmacy’s online reviews: me by name, and I never have to wait more than five
minutes for a prescription. Always welcomed with
“Best pharmacy I’ve ever been too! Excellent service smiles and my kids get free lollipops. Great place,
provided each and every time! My family and I love Grace great people, and even greater service!”
Tekoa Pharmacy
Tekoa, WA
Owner: Jessica Sperber While attending college at EWU, Jessica started
working part-time at Tekoa Pharmacy in 2014, moving
G rowing up in a small community, Jessica Sperber
was given the opportunity to join a pilot program
in High School that introduced her to independent
to full-time after graduation. In 2017, she was given
the opportunity to purchase the business from Patty.
With her family’s roots in the community and the
pharmacy. This program provided a shadowing personal connection with her customers she knew by
experience, as well as training for a pharmacy tech name, it just made sense to jump on the offer!
license. She actually shadowed and worked at Jack’s
Pharmacy—another WSPC Member—in Saint Maries, Jessica has big plans for the pharmacy, but for now she
Idaho! Jessica went on to get her pharmacy tech license is focused on getting the hang of running a business.
as well as a Bachelor’s Degree in Biology and a minor She is also working on growing Patty’s project, a
in chemistry from Eastern Washington University. traveling service that offers schools and other businesses
convenient access to immunizations. Her
Jessica Sperber,
favorite thing about Tekoa Pharmacy is
Pharm Tech; Patty being able to help and serve the local
Primmer, RPh; and community, which has a population of 800,
Becky Buergel, as well as the surrounding areas. Jessica
Front-end Manager wants everyone who walks through the
door to feel as though they are family and
that they are able to come to the pharmacy
for all their needs. In her spare time, she
enjoys going camping and boating with
her family.
We also want to extend a warm welcome the new owners of West Main Drug in Medford, Oregon.
Fall/Winter 2019 / News Magazine 15MEMBER EVENTS
WSPC Member Reception and Award Ceremony
during ThoughtSpot 2019
By Kevin DeMass, RPh
Kevin DeMass, RPh
President/CEO Apothecary Shoppe, Inc.,
Good Neighbor Pharmacy National Group in Idaho; Dutch Atchley of Ojai Pharmacy
Advisor, and WSPC Chairman
in Ojai, California; Mindy Sherman of Sherman’s
of the Board
Apothecary in Salinas, California; and Trenton Jenks
of The Prescription Pad in Fruitland, Idaho.
J ust when you thought the WSPC Member Rec-
eption at ThoughtSpot couldn’t get any better…
Boom! The bar has been raised again!
This year’s winner of the Bob Dominguez Achievement
Award was The Medicine Man Pharmacy Group, located
in Idaho. Congratulations to all the nominees for their
outstanding patient care and the many contributions
On behalf of the operations team and members of and services they provide to their communities.
the board, I would like to personally thank all of our
members who attended our WSPC Member Reception Congratulations to the lucky winners of this year’s
and Award Ceremony during the AmerisourceBergen, raffle drawing, which were selected randomly
Good Neighbor Pharmacy, ThoughtSpot 2019, in Las from a hat by Deanna Bush, SVP/Chief Operating
Vegas, Nevada, July 24–27, 2019. Officer. Dutch Atchley, owner of Ojai Rexall, in Ojai,
California, won a Bose Bluetooth home speaker. Chris
Thank you to our friends and partners in executive Hernandez, owner of Ashland Drug, in Ashland,
leadership roles at AmerisourceBergen, led by Bob Oregon, won Beat Bluetooth wireless headphones.
Mauch, who stopped by the reception to support Joe Amspoker, Marketing and Client Relations
WSPC and our members. Thank you to all the sales Director at Paulsen’s Pharmacy in Portland, Oregon,
executives, PSAO staff, support staff, and suppliers won a GoPro HERO7. Thank you to everyone who
from our industry for stopping by to shake hands with participated in this year’s raffle.
members and cultivate relationships for the future. A
special thank you to Doug Hoey, RPh, CEO NCPA for the All of our members who submitted pictures of their
ongoing advocacy support you and your organization staff and pharmacy deserve a round of applause. Our
provide! Thank you to the operations team at WSPC member slide show was projected larger than life
for planning and executing a remarkable event. for all members and visitors to enjoy, thanks to Erica
Willson. I, for one, found a few remodeling ideas
John Bruce, President and CEO, presented the very while looking at your various stores!
first Bob Dominguez Achievement Award. Six
outstanding pharmacies were nominated for this Thank you to all of our members for your
distinguished award from our membership base. The continuous support of WSPC as we continue to
nominees include: Jasmine Basrai of Hallers Pharmacy provide outstanding independent pharmacies with
in Fremont, California; Kerri Okamura of KTA Stores a competitive edge. See you next year in Orlando,
in Hawaii; the team at The Medicine Man Pharmacy Florida for ThoughtSpot 2020!
16 Fall/Winter 2019 / News MagazineMEMBER EVENTS
2019 WSPC Reception
and Achievement Award Celebration
Winner of the Bose Home Speaker: Dutch Atchley, Winner of the Beats Winner of the GoPro:
PharmD, Owner Ojai Rexall (center) with Drug; Deanna Wireless Headphone: Joe Chris Hernandez owner
Bush, SVP, Chief Operating Officer, WSPC; and Kevin Amspoker, Marketing and Ashland Drug
DeMass, RPh, WSPC Chairman of the Board Client Relations Director at
Paulsen’s Pharmacy
Gary Basrai, RPh; Jasmine Basrai; Dirk White, RPh; Rich Tremonte, EVP & President, Community & Specialty
Byron Yoshino, PRh Pharmacy, ABC; Deanna Bush, SVP/Chief Operating
Officer, WSPC; John Bruce, PharmD, President and CEO,
WSPC; Bob Mauch, EVP & Group President, ABC; Kevin
Demass, PRh, Chairman of the Board, WSPC
Fall/Winter 2019 / News Magazine 17Kevin Lohmeyer, Sr. Manager of Kim Duffy, Medicine Man West, and
Strategic Accounts; Bill Rowley, Sasha Juenemann, Advertising Manager,
Director Strategic Accounts Good Neighbor Pharmacy, ABC
Geo Rafferty, President Corporate Partnership Pablo Gadda, Guitarist
Program, ABC; Rich Tremonte, EVP & President, Extraordinaire
Community & Specialty Pharmacy, ABC
Road Warriors Krissy Jeffares, Chocolate Fountain and hors d’oeuvre
Account Manger, WSPC;
Karina Paavola, Account Manager, WSPC
18 Fall/Winter 2019 / News MagazineMEMBER EVENTS
90th Annual New Mexico Pharmacy Association
(NMPhA) Convention
By Tim Cooper, Business Development, WSPC
C elebrating the 90th Annual New Mexico
Pharmacy Association (NMPhA) Convention
is a time-honored tradition. With 260 registered
attendees, the convention, which took place June
22–23 in Albuquerque, is a strong network of fellow
pharmacists, educators, and industry experts. The
NMPhA convention directs its activity toward two
basic areas: professional services and government
affairs representation.
The convention was jam-packed, with continuing
educational opportunities, a golf tournament, guest
speakers, a vendor show, committee meetings, and
an awards ceremony. At the Sunday awards ceremony
luncheon, I presented The Legend of Pharmacy Award.
This award is given to a family member or close friend
of a deceased pharmacist whose life was defined by
their legendary pharmacy care or the advancement of Tim Cooper and Chris O’Lear of WSPC
pharmacy. I have been active in the association and working the booth at NMPhA annual
have presented the award for the last 14 years. This convention, Albuquerque, NM
year’s recipient was Frances Blair and to accept the
award was her close friend, Irene Gray.
Pharmacists from all areas of practice, as well as
other health care professionals, attend the NMPhA
convention to network and for the continuing
education opportunities. Attendees include:
community pharmacists; independent pharmacy
owners; consultant pharmacists; Chief Pharmacists;
hospital pharmacists; professors and students from
UNM College of Pharmacy; Pharmacist Clinicians; New
Mexico Board of Pharmacy members, drug inspectors,
and staff; Certified Nurse Practitioners; Certified Nurse
Midwives; Physician Assistants; Certified Pharmacy
Technicians (CPhT); and Pharmacy Technicians.
Tim Cooper presenting the Legend of Pharmacy award
If you’re interested in NMPhA, please call
for Francis Blair to her close friend, Irene Gray
1.800.464.8729 or email Julie Weston at
jweston@nmpharmacy.org.
Fall/Winter 2019 / News Magazine 19In honor of Bob Dominguez, WSPC is recognizing outstanding
community pharmacy and giving a spotlight to members who lead
the charge. Every day, pharmacies are on the front lines of community
care. They are defined by their ability to go above and beyond to assist
their patients, be better business owners, help their communities, and
provide innovative pharmacy care.
Please help recognize the pharmacies and people who consistently
demonstrate the Bob Dominguez legacy.
Kurt Ginter, GVP, Buying Groups
and Key Accounts, ABC; Deanna
Bush, SVP/Chief Operating
Officer, WSPC; Brian Nightengale,
SVP, Community and Specialty
and President, Good Neighbor
Pharmacy; Don Smith of Medicine
Man Group; Barry Feeley of
Medicine Man Group; John Bruce,
President and CEO, WSPC; and
Andy Porto, SVP, Field Sales
Community and Specialty
20 Fall/Winter 2019 / News Magazine2019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Announcing the Bob Dominguez Achievement Award Winner…
The Medicine Man Group of Idaho!
The Medicine Man Stores covers North Idaho
like a security blanket
By Mike Maltais
I f any competitor has plans to out-market The
Medicine Man Pharmacy Group, they had better be
a very early riser and prepared to miss dinner. This
ten-store group of Good Neighbor Pharmacy stores
covering northern Idaho has its fingers on the pulse
of its communities and customers like few others do.
Medicine Man is continually finding innovative ways
to be a valuable conduit of information and advice to
its followers.
It’s no easy assignment to catch up with Medicine Man
founder and mentor Brian Jorgenson. He is always
somewhere, giving a hand to various causes from
hospice facilities to veteran’s groups.
Don Smith, RPh, and Barry Feeley, RPh, accepting the
Brian walked away from a chain store career to start
Bob Dominguez Achievement Award on behalf of The
his first pharmacy—known as Medicine Man Ironwood
Medicine Man Group
in Coeur d’Alene– in 1983. Since that time, he has
mentored a half-dozen entrepreneurs who now own
and operate Medicine Man pharmacies of their own. Brian, Barry, and Don formed The Medicine Man
Group to keep the store on point for purposes of name
Barry Feely signed on with Jorgenson’s first store and recognition and marketing.
now owns Medicine Man North in Coeur d’Alene, two
in Hayden and one in Athol. Don’s employee, Bridget Hanna rides herd on Medicine
Man’s marketing program, a “community-based and
Don Smith interned at Medicine Man after graduating client-driven strategy,” says Bridget, “to simply better
University of Montana and now owns Medicine Man understand and support our community.”
West and Southwest in Post Falls and another in
Rathdrum. The campaign hits all the local hot buttons through
a combination of social media savvy and down-home
Michelle Duhon has the Medicine Man in Sand Point, appeal designed to keep clients interested as well
and Shane and Aimee Stuermer, both University of as informed. A recent boat giveaway rewarded a
Montana pharmacy grads, opened Medicine Man Hayden couple with a 14-foot boat, EZ load trailer,
Bonners Ferry in 2012. and a 2.3hp motor. As a guest speaker, Barry discussed
Fall/Winter 2019 / News Magazine 212019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Barry Feely, PRh, and Bridget Hanna, Marketing Manager, staff an event booth The Medicine Man team on Red Shirt Friday
The Medicine Man’s marketing at the Good Neighbor The Medicine Man stores also support the non-
Pharmacy ThoughtSpot 2019 Conference in Las Vegas profit Hospice of North Idaho and Kootenai Humane
last July. Society. Medicine Man staff wear RED T-shirts every
Friday from Memorial Day through Veterans Day to
A common thread being actively involved and Remember Everyone Deployed. T-shirt sales proceeds
supporting worthy causes runs throughout The are donated to the VFW.
Medicine Man ethic, tying each store to its community
and patients. The Medicine Man has a drug take-back program
for unused or expired medications and provide
A few examples of The Medicine Man community animal compounding for veterinarians at www.
outreach: medman4pets.com.
n Barry sponsors 16 wash stations at August North Visitors to the Medicine Man website—www.
Idaho State Fair. medmanpharmacy.com—or main Facebook page
will find a wealth of quick info spots and videos by
n Brian hosts Wounded Warrior Project camps. store pharmacists and staff discussing a range of
topics including:
n Don sponsors a “Wine, Stein & Dine” fundraiser
benefiting the Post Fall Education Foundation. n Compounding
n Medicare Part D
n Shane and Aimee Stuermer support the Fry n Immunizations
Healthcare Foundation Festival of Heart benefitting n MedPAX medication management
Boundary Community Hospital. n Brown bag Services
n Diabetes clinics
22 Fall/Winter 2019 / News Magazine2019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Don is excited about a new point-of-care opportunity
that was just approved by the Idaho Board of
Pharmacy. The new rule, effective July 1, allows
pharmacists to prescribe 20 different categories of
medications to treat minor conditions. “It allows
pharmacies with protocols in place to diagnose and
prescribe treatment,” said Don. “So far we can help
with urinary tract infections, strep throat, flu—it’s
cutting edge.”
The Medicine Man is now in seven Super 1 Foods
with an agreement to add sites to future stores.
“We’re holding our own with the big chains,” Don
said.
Don Smith, right, congratulates the winners of a boat, motor,
The Medicine Man Stores have their patients covered
and trailer in a Medicine Man giveaway
like a security blanket through-out northern Idaho.
nt Model REGISTER NOW!
harmacy Payme
ing the P ncpa.org/convention
Chang
JOIN US FOR THE
NCPA 2019 ANNUAL
CONVENTION
October 26-29, 2019
San Diego Convention Center
Fall/Winter 2019 / News Magazine 232019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Bob Dominguez Achievement Award Nominee
Big Island Pharmacist Makes Her Mark on Paradise
By Mike Maltais
I f pharmacist Kerri Okamura of KTA has her way—and
don’t bet against her—the entire island of Hawaii
will eventually be immunized as part of her vision
to promote the health and well-being of Big Island
residents. As Director of Pharmacy Operations for
KTA Super Stores, Kerri identified the immunization
program she established in 2007 as her most important
and one that her team has been expanding every year
for more than ten years.
“We do more than 100 worksite immunization clinics
a year,” said Kerri, explaining the innovative approach
that takes her wellness message to the market. “It’s a
win-win for the employer, the employee, and us. They
are always grateful that we come to them; it makes it Kerri Okamura, left, administers a vaccination to an
convenient to get immunized and it helps us get out employee at one of KTA’s many worksite immunization clinics
into the community.”
Kerri and her team administered more than 7,000 the company as a staff pharmacist following her
immunizations last year. Dedication such as this won graduation in 1995. By 2006, she was the Director of
Kerri the 2013 National Immunization Champion Pharmacy Operations, overseeing four KTA pharmacy
Award for an individual practitioner from the American locations around the perimeter of the island including
Pharmacists Association (APhA). Immunizations are Kamuela, Keauhou, and Waikoloa Village. The stores
just one of several projects Kerri is championing for are located roughly an hour and a half apart and
her Big Island client base. Others include diabetes while Kerri keeps her staff current on new programs,
management, opioid treatment, Hepatitis B education, products, and policies, she relies on her managers to
senior wellness, and more. run their locations.
With more than a century of history behind it, KTA “I’m lucky because my managers are really good,”
Super Stores, founded in 1916, is a local chain of says Kerri. “I have a great team in place and try
seven family-owned stores around the island that still not to micromanage.” As part of the efforts to build
operate under the founder’s philosophy to “humbly community relationships she encourages her pharmacy
serve the people of our community.” managers to participate in local community events so
people will get to know them.
Kerri served as an intern with KTA Puainako while
attending college at Purdue University and joined In October 2016, she established a Diabetes Self-
24 Fall/Winter 2019 / News Magazine2019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Management Program in partnership with the East
Hawaii Independent Physicians Association (EHIPA)
and in January 2018 a Diabetes Prevention Program.
Kerri placed team pharmacist Dayna Wong-Otis in
charge of the KTA diabetes program.
Kerri understands the ongoing challenge to get patients
to enroll in wellness classes and to get providers
to refer patients to classes. And there are many
options available where health-oriented education is
concerned. Kerri would know, because she initiated
many of them. Kerri’s team also prepared a presentation
to raise public awareness about Hepatitis B.
As a member of the State of Hawaii Opioid Task Force,
KTA Puainako’s Pharmacy Manager Megan Arbles, left,
Kerri recognizes that opioid addiction has emerged
inoculates an employee at a jobsite
as the most pressing community health issue facing
Hawaii residents today. The Hawaii Fire Department
approached KTA to train its first responders in the Kerri’s list of professional affiliations and offices rivals
proper use of Naloxone, the go-to medication used to that of the numerous awards she has received over
reverse the overdose effects of opioids. Her pharmacists the past two decades. She is a former president of
also trained 37 law enforcement officers in the use of HPhA, for which she was named the 2008 Leadership
Naloxone. Earlier this year, KTA Puainako pharmacy Award winner and 2009 Pharmacist of the Year, and
manager Arbles participated in an HFD video for is the current chairperson of the Hawaii State Board
senior citizens which addresses the danger of opioids. of Pharmacy. She is a CPESN Lead Luminary, WSPC
“Lots of seniors are at risk,” Kerri says. Regional Leader, and AmerisourceBergen Elevate
Advisory Board member.
Under Kerri’s guidance, KTA is an active participant in
the Blue Zones Project—a community-wide wellness In 2015, the Hawaii Pharmacists Association (HPhA)
initiative to help provide a higher-quality of life for awarded Kerri the 2015 Bowl of Hygeia in recognition
island residents while lowering health care costs of her outstanding record of civic leadership to the
through improved productivity. Recently, Hawaii community. She serves on the Dean’s Advisory Board
added its 100th Blue Zones Approved Worksite to its for the Daniel K. Inouye College of Pharmacy at the
roster of members. University of Hawaii where she was Preceptor of the
Year in 2008. She was also American Cancer Society
Kerri and KTA engage a long list of community partners Volunteer of the Year in 2011 and that same year won
in a continuing effort to meet the ever-changing needs of the Good Neighbor Pharmacy Caring for the Community
a diverse and dynamic client base. She is a member of the Award.
East Hawaii Community Pharmacy Network that strives
to find and fill gaps in health care services. Kerri formed Kerri has proven to be a strategic and effective point-
partnerships with Hamakua-Kahala Health Center and person in the ongoing campaign to bring the latest and
with North Hawaii Hospice and Hospice of Hilo, which best developments of preventative care and treatment
includes delivery to the Pohai Malama Care Center. to her island paradise.
Fall/Winter 2019 / News Magazine 252019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Bob Dominguez Achievement Award Nominee
Empathy, Accuracy, and Timeliness
are Haller’s Trademarks
By Mike Maltais
E mpathy. Accuracy. Timely. These are the guiding
principles of Haller’s Group of Pharmacies that
serve East Bay communities through their nine stores
Jasmine Basrai,
COO Haller’s
in Salinas, Gilroy, and Fremont, California. Jasmine Pharmacies
Basrai, Chief Operating Officer, oversees Haller’s
range of services and products including hospice care,
compounding, retail services, medical equipment,
340B services, Medicare Part D consulting, and home
delivery. The message on the store answering service
even offers to deliver patient prescriptions to the
parking lot.
Founded in 1957 by Walt and Lenna Belle Haller, the www.hallerspharmacy.com, notes that he also opened
network of stores started out with the purchase of a his store at all hours of the night to fill prescriptions if
small Rexall pharmacy in Newark, California. a doctor called.
Walt kept his business open every day of the year— Haller’s trademark dedication continues through
even Christmas—because, as he would frequently say, Jasmine’s innovative management style. She
“Sick people don’t have holidays.” The store’s website, has implemented health fairs and wellness days,
encouraging staff at all Haller’s store sites to become
involved at their local community level. When Jasmine
attends trade shows, like the Pharmacy Development
Services (PDS) show in Florida or the DME show in Las
Vegas, she often takes staff members along to broaden
their exposure.
Jasmine introduced monitoring and compliance
procedures at each store location so she and the store
staff can evaluate performance, service, and sales
levels on a daily, weekly, or monthly basis.
Haller’s Pharmacy supports the annual HERS Breast Cancer While she has revamped the business marketing
Foundation Walk and Gala. Karla Harper, Melina Ortiz Torres
approach to appeal to both providers and customers,
and Farah Khan, staff the Haller’s booth at the event.
Jasmine says Haller’s most effective sales and
26 Fall/Winter 2019 / News Magazine2019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
marketing people are its employees.
They offer Medicare Part D prescription plan
consultations and low-cost medications through the
340B drug discount program. With everything from
compounding to pet care, Haller’s proactive preventive
care extends to immunizations, flu, and strep testing;
diabetes screening and treatment; and wellness
counseling.
Gary Basrai, RPh Jasmine Basrai, COO and Congressman and
Jasmine is particularly excited about working with former 2020 Democratic Presidential candidate Eric Swalwell
AmerisourceBergen’s SOCI social media. discuss community pharmacy and challenges with PBMs
Fall/Winter 2019 / News Magazine 272019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
The 2017 Thomas fire
threatened Ojai, California
Bob Dominguez Achievement Award Nominee
Dutch Atchley Keeps Ojai Rexall
Ready for Emergencies
By Mike Maltais
D utch Atchley is prepared for emergencies because
he has experienced several. As the owner of Ojai
Rexall in Ojai, California, Dutch has experienced
Today, Ojai Rexall, an
independent Good Neighbor
Pharmacy, is a key fixture in
flood, earthquake, and, most recently, wildfire and a community that is trying
has learned the value of being prepared for whatever to recover from the ravages
comes next. of the 2017 Thomas fire
that nearly consumed the
“I have all the backup systems,” says Dutch. “Generators, town on its way to burning
supplies, a van to load everything.” nearly 300,000 acres in
Ventura and Santa Barbara
As natives of Ojai, a city of about 8,000 residents in counties in Southern
Ventura County, Dutch and Diane Atchley purchased California. Dutch Atchley, PharmD
Ojai Rexall in 1990 from the previous owner, who
Dutch calls his mentor and for whom he worked before During the Thomas crisis, the local hospital received
he bought the business. so many patients and requests for medications it
28 Fall/Winter 2019 / News Magazine2019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Dutch supports the Ojai Valley Community Hospital
Foundation and local health events like the American
Heart Association’s Heart and Sole (named for Sole
Park) 5K and 10K runs. He participates in wellness
clinics and is involved with community efforts that
raise money for fire victims.
Dutch donates medications to a local group of
caregivers who travel to the island of Roatán in the
Caribbean to provide medical services to the poor
Nancy and Sharon stayed to help keep Ojai Rexall’s doors inhabitants. He has been asked to go along.
open during the Thomas fire
“They really need a pharmacist there,” says Dutch.
contacted Dutch to take the patient calls first to help “Last year I was able to supply them with medications
triage. “That took a lot of pressure off the hospital,” through AmerisourceBergen that were otherwise
Dutch says. unavailable.”
When the fire was threatening the town, Dutch and two For the time being, Dutch has his hands full helping
employees stayed to keep the pharmacy doors open his community with the long, slow road to recovery.
so people could still access needed medications. “We
were also dealing with many out-of-area patients who “I learned from being on the Red Cross Board,” he
could not get critical medications,” Dutch recalled. says. “We have to depend upon ourselves.”
Fall/Winter 2019 / News Magazine 292019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Bob Dominguez Achievement Award Nominee
The Prescription Pad: Independent Pharmacy
is Multi-State Success
By Mike Maltais
T renton Jenks, the owner of The Prescription
Pad, an independent Good Neighbor Pharmacy in
Fruitland, Idaho, is not one to let a little thing like a
Trenton Jenks,
PharmD, BCGP
major river serve as a boundary to business. That’s
why many of his customers come from across the river
in Oregon, increasing his client base by multiples over
his hometown.
An innovative networker, Trenton has applied his
outside-the-box approach to both professional and
client relationships. Working with a hospital CEO, he
started a program called Patient Bed Side where he
and staff delivered medications to patient bedsides as
a convenience to confined patients.
Every Valentine’s Day, Prescription Pad
staff distribute 350 roses to the women
in physicians’ offices and vet clinics. “The
first year it was so popular the men asked
where their gift was,” says Trenton. “They
now include Big Hunk candy bars.”
The Prescription Pad sets up some two
dozen immunization clinics a year at
schools, sporting events, companies and
other locations to promote vaccinations
against flu, shingles and other illnesses.
In 2015, Trenton joined with an Eagle
Scout and established a local MedSafe
station—a medication safe-disposal site
where patients can safely drop off unused
The Prescription Pad Team or expired medications, which are then
sent to a disposal site in Houston, Texas.
30 Fall/Winter 2019 / News Magazine2019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
The Pet Patient Board at the pharmacy works in and dosage.
conjunction with veterinarians and assists with
medications for local pets. The pharmacy’s mission says: “As your trusted
community pharmacy, we affirm health, wellness, and
When the Treasure Valley Community College lost all life through legendary customer service and quality
four members of their nursing program faculty, leaving education.”
the department understaffed, Trenton stepped in with
an offer to teach a pharmacy class to help fill the void. A phrase from the company website, www.rxpadonline.
He also teaches classes at the College of Western Idaho. com, might best sum up Trenton’s approach to business:
“We do things a bit differently, and that’s the way we
Trenton supports the local hospice facilities in the belief like it!”
that all hospices need a pharmacy. He even devised a
way to profit share with a pharmacy benefit manager
(PBM) and make hospice profitable.
He is a member of Chamber of Commerce member
for Malheur County, Payette County, and Fruitland, Elevating healthcare’s most accessaible provider.
a WSPC Regional Leader, and current member of the
Acquire new patients
NHPCO Steering Committee for Pharmacists. He also Once people understand the value
volunteers for the Fruitland Spring Fair. you provide above and beyond filling
prescriptions, they are hooked. So how do
you get the word out to a new generation
The Prescription Pad is a member of the Professional of consumers who grew up with the chains
and big boxes? Use pharmacy software
Compounding Centers of America which ensures that to meet them where they are — online.
quality ingredients are combined to exacting strength
Engage current customers
Your personal touch is your superpower
The pharmacy’s mission
when it comes to motivating patients
to adhere to their medications and
take steps to improve their health. With
says: “As your trusted
software, you can take pharmacy patient
engagement to a whole new level,
whether through secure text or video,
community pharmacy, or online patient portal technology.
we affirm health, wellness,
and life through legendary
Collaborate with prescribers
Your role as a pharmacist is expanding,
customer service and
and relationships with physicians and other
healthcare providers are even more critical.
So how do you use software to break down
quality education.”
barriers, making communication and
collaboration simple, seamless, and secure?
For more information call (866) MYUPDOX
Fall/Winter 2019 / News Magazine 312019
RECOGNIZING OUTSTANDING COMMUNITY PHARMACY
Bob Dominguez Achievement Award Nominee
Sherman’s Apothecary: A Helping Hand
When Needed
By Mike Maltais
A pharmacy’s awareness of special needs and circum-
stances—one that truly knows its customers—
is a valuable asset for the community. In the case of
With a significant number of Fort Ord military
personnel living near the pharmacy, owners Jeff and
Mindy Sherman offered no-cost credit accounts to
Sherman’s Apothecary Pharmacy in Salinas, California, furloughed workers who were not required to pay for
this became apparent when the federal government prescriptions until their paychecks were restored.
failed to re-authorize funding from December 22, 2018,
through Jan. 25, 2019, and furloughed approximately “Someone’s health should not be a victim during the
350,000 employees for 35 days. shutdown,” the owners said. This strongly sets an
independent pharmacy apart from a
chain pharmacy’s ability to care for
the unique needs of its community.
The Sherman’s are Salinas Valley
residents who have been serving
the Salinas-Monterey communities
for more than 30 years. Both Jeff
and Mindy are PharmD graduates
of the University of the Pacific in
Stockton, California. Jeff manages
the business while Mindy’s focus is
outreach services.
Mindy is an HRT specialist with
a client base that spans three
counties. She provides seminars
and one-on-one consultations at
the pharmacy, and also conducts
a twice-weekly Coumadin clinic
in the cardiology department at
Natividad Hospital. “I work under
cardiologist protocols which
Jeff Sherman, PharmD, and Mindy Sherman, PharmD, with Remington and Bentley allow the pharmacist to monitor
compliance and provide therapeutic
32 Fall/Winter 2019 / News MagazineYou can also read
