SUPERVALU AND CENTRA Musgrave Learning - Musgrave Learning Academy
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Musgrave Learning
Academy
CAREERS IN
SUPERVALU
AND CENTRA
ACCREDITED PROGRAMMES 2019/2020
ACCREDITATION PATHWAY
LEVEL PROGRAMMES “FOODIE” PROGRAMMES
FOR ALL
TU Dublin (Technological
8 University Dublin)
BSc. (Hon) Strategic
Retail Management - Level 8
TU DUBLIN
7 BSc. (Ord)
Retail
Management
- Level 7
INSPIRE HR TU DUBLIN TU DUBLIN CERTIFICATE IN RETAIL FOOD OPERATIONS
TU DUBLIN TU DUBLIN
6 Special
purpose
Higher
BSc. (Ord)
Certificate
CPD
BSc. (Ord)
Diploma in
CIT
TU–DUBLIN
LEVEL 6
Retail Retail BSc. (Ord)
BAKERY CIT Retail Management
DELICATESSEN CIT
Award in Retail Professional
Management Management SPECIAL PURPOSE - Level 7SPECIAL PURPOSE
- Level 6 Practice Butchery
- Level 7 - Level 7 AWARD – LEVEL 6 AWARD - LEVEL 6
– Level 6 - Level 6 IN BAKERY & PASTRY IN DELICATESSEN
FISHMONGER HEALTH &
BUTCHERY
TU DUBLIN TRAINING TUWINES
DUBLIN TU
WELLNESS
DUBLIN
5 ACBI
BSc. (Ord)
TU DUBLIN
BIM ACCREDITED* WSET
APPRENTICESHIP BSc. (Ord) Retail
BSc. (Ord)
LEVEL ITEC
BSc.LEVEL
(Ord) 5
Retail
MAJOR - LEVEL 5 3 (LEVEL
Retail
5 ON CERTIFICATE
Retail
Management
Management TBC SPECIAL NFQ)
Management Management
HEALTHY
AWARD - Level 7
--LEVEL
Level 75 PURPOSE AWARD - Level 7 - Level 7&
EATING
WELL BEING
INSPIRE
4 INSPIRE
Team Leader
TU DUBLIN
Manager
BSc. (Ord)
TUWINES
DUBLIN
BSc.
SPIRITS
(Ord)
&
Special
Special Retail WSET Retail
LEVEL
Purpose
Purpose Award Management 2Management
(LEVEL 4 ON
Award
– Level 4 - Level 7 - Level
NFQ) 7
– Level 4
2
FOREWORD
We are delighted to introduce our 2019/2020 Careers in SuperValu & Centra Brochure which
details our Accredited Learning Pathway. Our offering of accredited programmes has grown
even bigger this year. These programmes are bespoke and only available to the employees of
SuperValu & Centra. We have formed strong partnerships with TU Dublin (formerly DIT), CIT,
IINH, ILM, etb, The Wine Academy of Ireland & BIM. We are delighted to be able to offer the
majority of these programmes nationwide.
September 2019 will see the exciting launch of our new 4 Year Bsc (Hons) Strategic Retail
Management Degree through TU Dublin which is available exclusively to our stores.
Flexibility is built into this 4-year degree programme, whereby participants can choose to
graduate after two years with a Higher Certificate in Retail Practice (equivalent to the current
diploma); three years with an Ordinary Degree or four years with an Honours Degree.
Note: This replaces our current diploma & degree programme.
New also are the IILM accredited INSPIRE Programmes which include a Level 4 Team Leader
Award, Level 4 Manager Award & Level 6 HR Award. These short programmes are ideal for
junior managers & HR people commencing their career or learning journey.
We are also launching a new ACBI Butchery Apprenticeship for Junior Butchers in Dublin
this Summer and we will follow this up with launches in Cork & Galway in the coming months.
This new apprenticeship enables us to develop new butchers for our stores. We will continue
to offer the Diploma in Butchery through TU Dublin which is suitable for more experienced
butchers. The Diploma will enhance the operational expertise of your Butcher, but it will
also equip them with expertise in areas such as product display, cookery and customer
engagement.
There are also our bespoke programmes in Bakery & Deli in conjunction with CIT. The
Professional Bakery Module is 12 days in length and offers learners the opportunity to
develop skills and knowledge required to work in a professional retail bakery environment.
The Delicatessen Food Service module is also 12 days and introduces the learners to a wide
range of commodities. If you complete both the Bakery & Deli Programmes learners will
qualify for a Certificate in Retail Food Operations.
We will be partnering with the Wine Academy of Ireland to bring you both WSET Wine
Appreciation Level 4 and WSET Wine Appreciation Level 5. We also offer an IINH Certificate
in the Provision of In-Store Health & Nutrition Advice / ITEC Level 5 – Health & Wellbeing.
If you would like to nominate a member of your team for any of these programmes, please
follow the booking instructions on the last page.
We would like to thank you for your continued support of these programmes and we look
forward to continuing the journey together towards developing our people to be the very best
there are in grocery retailing. We encourage you to make the most of these programmes as a
means of ‘growing our own talent’ in retail and retaining quality ‘foodies’ and managers in our
stores.
Kind Regards,
Anne Rigney
Head of Behavioural Change & Retailer Development
3
WHAT OUR GRADUATES SAY!
The Musgrave/DIT degree
whilst challenging has been extremely rewarding in both my professional
and personal development. The structure of the degree is specifically designed for busy
retail managers and the demanding retail environment they serve the modules helped me to
shape and develop my leadership style and assisted my journey greatly from manager to leader.
The greatest benefit of the course for me was the development of my ability to think critically
and strategically about the market I operate in today and will do in the future
and how best to maximise the opportunities.
Robert Ward
I completed the
DIT Butchery Course in 2018. Since then I feel so
confident in dealing with customers, ordering stock and
coming up with new ideas to drive sales and margin in our
Butchery Department. I found my tutors very helpful and would
recommend this course if you would like to further
your career.
Ann Marie Maguire
I recently completed the
Professional Bakery courses in CIT in 2018. As manager of a centra store
I felt I needed to be more informed and educated about the fresh food side of the business.
As much as I need to delegate and empower charge hands I also needed to empower myself as
a manager to challenge and improve the departments to drive the business forward. There was
much more content covered in the courses than I anticipated. The ideas and knowledge shared and
discussed by course colleagues and course instructors was invaluable. One of the reasons I enrolled in
the courses was to have the knowledge and know how to challenge my team to improve
the business. After completion of the courses I achieved this, but I also was much
more appreciative and understanding of the work load & time frames
involved in those departments.
Eoin O’Donoghue
Before commencing
the programme I held a trainee manager position in store.
As a trainee manager I knew that to develop myself further, to become
a store manager I needed to understand the theoretical aspects that comes with
the responsibilities of being a manager and I felt this was the right programme for
me. This programme helped me understand my role and equipped me with tools to
become a better manager. It developed my personal leadership skills which gave me the
ability to influence my team in a positive and effective way to the store. I would highly
recommend the DIT Diploma in Retail Management programme to any upcoming
trainee managers in my opinion it felt like the missing link between
my role as a trainee manager and becoming a
store manager.
Fiona O’Keeffe
From completing the
Bakery course in CIT in 2018, I can only say good things about it.
This course offered a depth of learning to the processes involved in scratch baking.
As I work in a bakery, I had knowledge of production and ingredients but having this course
provided me with the knowledge as to why we do certain things. This in turn provided me with the
skills and knowledge to bring back to my bakery and work with a greater sense of confidence. CIT
provided all the resources and equipment that we would need in order to aid our learning,
from practical implementation as far as written notes. In reflection I feel very privileged to
have been able to complete this course and I would be very interested in
completing more in the future.
Gemma Linehan
4
2018 CIT ENDORSEMENTS
“…
to talk learned
have more to the bake
“I now take home
e a s to what I readily now w rs
y id e” have le
so man d try in stor , on th arned ith
an rValu so far
S u p e Murph e course”
Ryan’s allock y’s Sup
Kilm Castle erV
townb alu,
ere
“I find the course very
interesting, at times
it can be demanding
but that shows in the
finished product and
is worthwhile …we get
to use a high skill level
that I can bring back
to my bakery in work
that will enhance all the
products available to
our customers”
Quish’s SuperValu,
Tramore
“Good for
ment “Delighte
r advance d
my ca e
re
m p any” with the co
with th e co SuperValu urse”
perValu, Rathgar
Ryan’s Su
Grange
“learned something “learned more creative
different every class… ways of looking at food as I
different knife skills, did not eat either cheese or
different food and what salami before… how to use
goes with different stock that is coming near
flavours” sell by date i.e. make soup”
“learned to
think outside the box
when it comes to food…
how to make your food
look fresh”
“learned
preparing and displaying “learned
food, flavours, cheeses and
a lot of different aspects
slicing and chopping… I also
to cooking”
learned to fillet a fish and
make fish pies”
QUESTIONS….QUESTIONS!
QUESTION: I have an employee who works on the shop floor and has shown interest in working in
the Bakery, would she be suitable for the CIT Bakery Programme?
ANSWER: The CIT Bakery Programme is for employees who are new to the Bakery so it would be
a great Programme for this employee. It would give her the skills and confidence to work in the
Bakery and she would be ready as a replacement if a role were to come up. In the meantime, while
doing this programme she could get good experience in the Bakery covering holidays.
QUESTION: I have an employee who has been working in the Deli for just under two years and he
is very good and I want to see him progress within this department. Is there any suitable 3rd Level
programmes for him?
ANSWER: We would recommend the CIT Special Purpose Award in Delicatessen Food Service. It
is aimed at anyone working in or intending to work in the Deli. It will help your more experienced
employee to further improve their Skills, knowledge & creativity. On completion of this programme,
he will have gained a Level 6 Special Purpose Award in Delicatessen Food Services.
QUESTION: As an employer, what responsibilities do I have regarding fees?
ANSWER: It is important to be up front about the costs involved with the employee who is about
to embark on the programme. Employers generally pay the course fees, but this is down to the
employer’s personal choice. Please refer to the Educational Assistance Policy which is in the HR
section of the Retailer Toolkit.
It is the responsibility of the learner to attend all modules and keep up to date with assignments &
exams.
QUESTION: I can’t see the 2 Year Diploma Programme on the schedule and I want to send two
employees to the programme in September?
ANSWER: The Diploma Programme is now called the ‘Higher Cert in Retail Practice’ under the
framework of our new Honours Degree Programme (page18). The Higher Certificate in Retail
Practice is the same programme and is the equivalent to the Diploma, it takes 2 years and is covering
the same material with the same number of days out of store.
QUESTION: My Trainee Manager completed the Diploma in Retail Management back in 2011 and
wants to progress to a Store Manager position in time. He is now ready to continue with his studies,
what would be a good next step for him?
ANSWER: Good timing! We are delighted to have launched our new TU Dublin Honours Degree
in Strategic Retail Management. This trainee manager can now attend Year 3 of the Degree and
graduate after 1 year with an Ordinary degree or 2 years with an Honours degree.
* Year 3 of this TU Dublin Degree programme is now available to book on the Musgrave Learning
Academy.
QUESTION: Are the CIT Programmes only available in Cork?
ANSWER: The CIT programmes have so far ran in Cork, Dublin & Athlone and we will run them in
different locations if there is interest.
6
CONTENTS
FOODIE PROGAMMES
W.S.E.T WINE APPRECIATION (LEVEL 4) 08
W.S.E.T WINE APPRECIATION (LEVEL 5) 09
IINH CERTIFICATE IN THE PROVISION OF IN STORE 10
HEALTH & NUTRITION ADVICE ITEC (LEVEL 5)
CERTIFICATE IN CRAFT BUTCHERY QQI LEVEL 5, MAJOR AWARD 11
(NATIONAL CRAFT BUTCHERY APPRENTICESHIP)
DIT DIPLOMA IN PROFESSIONAL BUTCHERY (LEVEL 6) 12
CIT SPECIAL PURPOSE AWARD IN BAKERY (LEVEL 6) 13
CIT SPECIAL PURPOSE AWARD IN FOOD DELICATESSEN FOOD SERVICE 14
PROGRAMMES FOR ALL
INSPIRE PROGRAMME – TEAM LEADER 15
(ILM Leadership and Teamskills Award-Level 4)
INSPIRE PROGRAMME – MANAGER 16
(ILM Leadership and Teamskills Certificate Level 5)
INSPIRE PROGRAMME – HUMAN RESOURCES 17
(ILM Leadership and Teamskills Certificate- Level 6)
HIGHER CERTIFICATE IN RETAIL MANAGEMENT (Level 6) 18
BSc (Ordinary) RETAIL MANAGEMENT (Level 7) 18
BSc (Hons) STRATEGIC RETAIL MANAGEMENT (Level 8) 18
BOOKING & CONTACT
BOOKING 19
CONTACT 20
7
W.S.E.T WINE APPRECIATION
(LEVEL 4)
This course is suitable for those already employed in the
drinks industry / retail environment who want to further their
knowledge of world wines. This course may also be of interest
to those who would like a more in-depth understanding of
wine & not currently working in the sector. This is a 3-day
course and the class consists’ of both wine tutorials and
practical tasting. All tasting & exam equipment is supplied
(WSET Book pack, Exam Paper, glassware, spittoons)
TARGET AUDIENCE
This course is suitable for anyone wishing to broaden their knowledge of wines. You will learn
about the major grape varieties & wine styles from the key wine producing countries of the
world, the main spirits categories and understand the factors that influence the style, quality
and price.
DURATION
3 days
TOPICS COVERED INCLUDE
• Key Black grape varieties
• Key White grape varieties
• Food and Wine Matching
• Wine Producing Regions of the World
• Sparkling Wines
• Sweet and Fortified Wines
• How to Taste, Storage etc., Label Terminology
WHAT WILL I BE ABLE TO DO AFTER THE COURSE?
• Taste and describe wines using the WSET Systematic Approach to Tasting
• A guide to the key considerations when matching food and wine successfully
• Learn the correct way to store and serve wine and recognise common faults found in wines
• A guide to sensible drinking and social responsibility
• Learn how to decode and understand labels (labelling)
• Study the factors influencing the style, quality and price of wine in the vineyard and winery
WHAT DIFFERENCE WILL THE COURSE MAKE? (WHEN I IMPLEMENT THE LEARNING?)
• Ability to interact with consumers in store
• Structured tastings in store
• Accredited course qualifications
• Improved Mystery Shopper Results
TRAINER
Mary Gaynor, Wine Academy of Ireland
COST
€460pp
DATES & LOCATION
Cork – Oct 2nd, 9th & 16th
HOW TO BOOK
Log on to the Musgrave Learning Academy to book your place on this course
http://musgrave.learnskills.ie
8
W.S.E.T WINE APPRECIATION
(LEVEL 5)
TARGET AUDIENCE
This qualification is open to students who hold the WSET Level 2 Award in Wine & Spirits.
TOPICS COVERED INCLUDE
The aim of the course is to provide detailed analysis of the principal wines and spirits of the
world. Students will benefit from in-depth tastings where they will learn to identify product
styles and quality
DURATION
6 days
SUBJECTS COVERED
• Viticulture
• Vinification
• Matching Food & Wine
• Labelling Regulations
• Wine Storage, Maturation & Bottling
• Information and Advice for Customers and Staff
WINES
• Bordeaux, South West France, Burgundy & Alsace
• Loire Valley & Rhone
• Italy, Spain & Portugal
• Germany, Central & Eastern Europe
• South Africa
• Australia & New Zealand
• North America
• South America
• Sparkling Wines, Fortified & Liqueur Wines
• Spirits & Liqueurs
COST
€800
EXAM
• 50 Multiple Choice Questions
• Questions paper requiring short written answers
• Blind Tasting of Two Wines – Evaluation Quality, Style & Price
WHAT WILL I BE ABLE TO DO AFTER
You will be able to give advice to Customers, train staff in their stores, conduct tastings for staff
and customers. You should be able to write short wine articles for local paper about Supervalu
wines and special offers.
TRAINER
May Gaynor, Wine Academy of Ireland
BOOKING
Please contact Learning1@musgrave.ie to register your interest in this programme.
9
IINH CERTIFICATE IN THE
PROVISION OF IN STORE HEALTH
& NUTRITION ADVICE
ITEC (LEVEL 5)
HEALTH & WELLBEING
Partnering with the Irish Institute of Nutrition and Health, we have developed this programme
to help provide participants with a good overall knowledge on health & nutrition. This will mean
they are able to provide customers with the correct information and are confident to approach
them to offer advice. This will help drive sales and importantly will help to ensure the store is
in line with European guidelines (whilst there is currently no legislation covering this area, it is
expected that this area will become more regulated in the near future and so it is important
that stores are prepared. In addition, this programme will train individuals in the appropriate use
of a customer care protocol which helps to determine when to refer a customer to a third party
e.g. a medical professional. This programme is an ITEC level 5 (the equivalent of a level 5 against
the National Framework of Qualifications).
TARGET AUDIENCE
This programme is aimed at those leading the Health & Wellness section of the store or anyone
with an interest in Health & Nutrition who wishes to develop their knowledge and expertise.
Attendees must have previously attended the IINH 2-day Introduction to Health & Nutrition (or
equivalent)
DURATION
6 days (3 x 2 days)
COST
€1,100
TOPICS INCLUDE
Unit 1: The role & sources of nutrients required for a balanced diet to maintain good health
• Function of protein, fats/lipids, carbohydrates, roughage/fibre, water, vitamins and
minerals
• in the diet; identification of examples in common food sources
• How nutrients may be affected by cooking, food processing and environmental pollutants
• What constitutes a balanced diet
• The importance and benefits of eating regularly
• Effect of nutritional imbalance on health & wellbeing
• Metabolism, basal metabolic rate and units of energy
• Sports nutrition
• Basic rules / guidelines to food labelling
Unit 2: Providing general information on healthy eating
• Establishing the customer’s eating habits & lifestyle as relevant
• General information to maintain health & well-being
• Planning healthy eating & lifestyle changes
• Referral procedures (to GP, counsellor, complementary therapist etc.)
• Customer care protocol
• Role-playing typical customer scenarios
BOOKING
Please contact Learning1@musgrave.ie to register your interest in this programme.
10CERTIFICATE IN CRAFT BUTCHERY
QQI LEVEL 5, MAJOR AWARD
(NATIONAL CRAFT BUTCHERY
APPRENTICESHIP)
We are delighted to confirm that working with the Association of Craft Butchers of Ireland
(ACBI) we are launching a National Craft Butchery Apprenticeship. This is a free programme
which upon successful completion will result in the employee being awarded with a Level 5
Major Award.
80% of the programme is on the job learning, so stores must have a suitable Mentor (Trainer)
in place. The Mentor must have a minimum of 3 years relevant experience as a Butcher and/
or a Level 5 Qualification as Butcher. The Mentor must complete a 1-day Workplace Mentoring
Programme and the store must be approved as suitable by the ETB (primary focus is on Health
& Safety and equipment)
Stores must pay the Apprentice Butcher whilst on the programme and release them to attend
training. 80% of the programme is on-job training and the Apprentice Butcher must attend
approximately 20% off-job training. Please note there is an initial large block of off-Job training.
Thereafter, training typically is run in blocks of 2 days. For programmes outside Dublin, most
off-job training will run in either Cork or Galway, with a small number of days in the Teagasc
facilities in Dublin.
Apprentices will be trained to cut, prepare, package and present meat products; and ultimately
will gain the range of skills, knowledge and competencies required by a Craft Butcher. Subjects
covered:
Introduction to ICT Manufacturing Meat Products
Health, Safety and Food Safety & Practical Meat Cutting
Hygiene
Industrial Skills Animal Welfare
Meat & Meat Products Food Preparation for Craft Butchers
Customer Service and Sales Marketing Practice
Retail Display in Craft Butchery
Entrepreneurial Skills
Capstone Module
The Butchery Apprenticeship will commence in Dublin in the Summer for up to 12 People; and
in Cork and Galway in the coming months.
BOOKING
Please contact Learning1@musgrave.ie to register your interest in this programme.
11DIT DIPLOMA IN PROFESSIONAL
BUTCHERY (LEVEL 6)
This unique programme is the first of its kind in Ireland and aims to
develop the skills and competencies of butchers. The programme will
develop participants’ knowledge of meat including beef, lamb, pork &
bacon, poultry and fish. Students will also gain a greater understanding
of the supply chain, nutrition, managing margin and waste, food
preparation and presentation. Participants will also develop skills
in cookery and they will complete a number of business modules,
developing their financial and legal knowledge and enhancing their
skills in marketing, sales and customer service.
The programme runs over 3 semesters (12- 18 months) and is delivered in an extremely
practical manner, incorporating skills training and supplier visits. Participants will be required
to complete a portfolio throughout the programme which will consist of a number of practical
work-based projects. When applying for the programme an In-store Mentor must be assigned to
each student. This ideally should be a more senior Butcher or an Owner/Manager with butchery
knowledge. A half day induction session will be held with the Mentors before the programme
begins to outline their role and responsibilities throughout the duration of the programme.
TARGET AUDIENCE
This programme is suitable for Junior Butchers with a minimum of three months experience
working at the meat counter.
COST
€3,000
DURATION
12-18 months (2 Day Modules – 24 Days in total) It will start September 2019.
SUBJECTS COVERED ARE AS FOLLOWS
Semester 1 Semester 2 Semester 3
Induction & Farm to Fork Meat Operations 2 Finance for Butchers
Introduction to Butchery Value Added Produce Business Skills for Butchers
Skills and Introduction to New
Product Development
Meat Operations 1 Artisan Butchery Management Skills
Meat Operations 3 Portfolio Submission Customer Service & Sales
WHAT WILL I BE ABLE TO DO AFTER THE COURSE?
• Understand all key aspects of running a meat counter –from product preparation,
product management and product display
• Understand all key aspects of the meat supply chain (from farm to fork)
• Confidently cut meat as per customer requirements
• Confidently advise customers on all aspects of red meat, fish, poultry, pork and bacon
• Manage margin and minimise waste at the meat counter
• Ensure that business is compliant with all H&S and Food Safety requirements
BOOK
Please visit the Musgrave Learning Academy http://musgrave.learnskills.ie to book a place on
this programme. Learners will be required to completed a more detailed application form for
the college.
12CIT SPECIAL PURPOSE AWARD
IN BAKERY 12 DAY PROGRAMME
(LEVEL 6)
We are delighted to confirm we are continuing to evolve and run our
new Bakery training programme in conjunction with Cork Institute
of Technology. Successful participants will receive a Special Purpose
Award from CIT. This programme has been described by one retailer
as “having taken the witch-craft out of bakery”. It has been developed
with input from retailers and we believe will help to address the skill
gap in this important area. We will run this for the first time ever in
Athlone starting in Q1, 2019
TARGET AUDIENCE
New Bakers or those interested in becoming Bakers. Applicants may be required to undergo a
short interview.
DURATION
The programme will run over 12 days (either 1 day a week from 1 to 8pm for 12 weeks or this
• 100% attendance is required
• Students will be expected to practice what they have learned in class during the week
OBJECTIVES
• Develop individuals with little or no bakery skills or knowledge into competent Bakers
• Provide a recognised qualification in Bakery and so attract individuals to work in this area
CONTENT
The programme has been designed specifically for Bakers in SuperValu and Centra scratch and
semi scratch bakeries. It will cover the fundamentals of baking bread (Yeasted, Specialty, French,
Rolls, Health; Rustic; Sodas and Scones), pastries (including Danish pastries and croissants), tarts,
cakes including roulades, sponges etc.
The programme will be hands on with most of the time being spent demonstrating and
practicing baking. Focus will particularly be given to:
• Recipe knowledge • Selecting ingredients
• Weighing & measuring • Mixing & dividing
• Moulding & shaping • Tinning & traying up
• Retarding & proving • Preparing ovens
• Finishing • Decanting from tins
• Handling finished product • Fermenting
• Resting • Trouble shooting problems
• Consistency • Margin, Waste, Yield
ASSESSMENT
Assessment will primarily be based on performance in class, a practical skills evaluation and
there will also be two short tests.
COST
€1,050 per person (€950 course fees & €100 Uniforms & Equipment)
VENUE
Cork Institute of Technology (September 2019) We will run this programme in different locations
if there is interest.
NOTE
Due to extremely strict HACCP codes of practice in the college, participants will not be permitted
to wear any make up and must be clean shaven (beard nets are not sufficient)
BOOKING
Please visit the Musgrave Learning Academy http://musgrave.learnskills.ie to book a place on
this programme. Learners will be required to complete a more detailed application form for the
college.
*On completion of both the Bakery & Deli programmes, learners will qualify for a Certificate in
Retail Operations.
13CIT SPECIAL PURPOSE AWARD
IN FOOD DELICATESSEN FOOD
SERVICE (12 DAY PROGRAMME)
Recent years have seen an explosion in the number of specialist food outlets around the country,
reflecting our nations continuing interest in food. By improving the skills and knowledge of
those working in our Delicatessens we will improve the customer experience and drive sales. In
conjunction with our retailers and Cork Institute of Technology we have developed a bespoke
Delicatessen Food Service programme. It will help to address the skills gap in this important
area and by providing a recognized qualification will assist in attracting and re tailing talented
individuals. The programme equips individuals with knowledge of a wide range of Delicatessen
products and will introduce them to the skills required to produce ready to go foods for the deli.
Successful participants will receive a 10 credit Special Purpose Award from CIT.
TARGET AUDIENCE
This programme is aimed at anyone working or intending to work in the Delicatessen. It will
develop individuals with little or no Delicatessen skills or knowledge into competent Delicatessen
Assistant and will help those more experienced participate to further improve their skills and
knowledge. Applicants may be required to participant in a short interview.
DURATION
The programme will run over 12 days (either 1 day a week from 1 to 8pm for 12 weeks or this may
be run in blocks of 2 days – this will depend on the individual course location)
• 100% attendance is required
• Students will be expected to practise what they have learned in class during the week
• Assessment will be based on performance in class, plus a practical skills evaluation and a
short answer test at the end of the programme
ASSESSMENT
Assessment will primarily be based on performance in class, a practical skills evaluation and there
will also be two short tests.
WHAT WILL I BE ABLE TO DO AFTER THE COURSE?
• Demonstrate safe and professional food preparation, knife skills and use of kitchen equipment
• Produce a range of traditional and innovative nutritious products for the Deli
• Identify the quality credentials of Irish and continental cheese, antipasti and charcuterie
• Prepare, cook, portion and present a range of hot and cold main courses
• Apply principles in production planning, purchasing, HACCP and health & safet
CONTENT
This programme has been designed specifically for those working in the Delicatessen in Centra &
SuperValu stores. It will include:
• Correct use of Knives & kitchen equipment
• Personal & professional hygiene practices
• Salads, hors d’oeuvres, dressing, toppings and sauces used within the modern deli.
• Soups & sandwiches
• Cheese & antipasti
• Hot counter sales
• Origin & quality of ingredients
• Charcuterie
COST
€1,350 per person (€1250 course fees and € uniforms/ equipment
VENUE
Dublin (September 2019) We will run this programme in different locations if there is interest.
BOOKING
Please visit the Musgrave Learning Academy http://musgrave.learnskills.ie to book a place on this
programme. Learners will be required to complete a more detailed application form for the college.
*On completion of both the Bakery & Deli programmes, learners will qualify for a Certificate in
Retail Operations.
14INSPIRE PROGRAMME
– TEAM LEADER
(ILM Leadership and Teamskills
Award-Level 4)
This programme is designed in partnership with ILM. Whether you’re new to leadership or
experienced, ILM qualifications can help you fulfill your potential. As part of this qualification
free studying membership of the Institute of Leadership & Management is also available to
the learner. This qualification is ideal if you have management responsibilities within your role
and want to develop your abilities and leadership skills. The Programme consists of three
different modules and will run over a six-month period. Each module is practically link to the
role of a retailer. The duration of each module is one day. Learners are required to complete an
assignment throughout each module to validate the learnings of the content.
TARGET AUDIENCE
This programme is suitable for Managers, Trainee Managers and experienced supervisors.
DURATION
3 Days
TOPICS COVERED INCLUDE
• 90 Hour Leadership
• Margin Management
• Continuous Improvement
• Planning and Monitoring Work
WHAT WILL I BE ABLE TO DO AFTER THE COURSE
• Lead a Work team competently with the understanding of the difference
between leadership
• Management.
• Effectively apply all resources available to achieve business objectives
• Will know how to work with their team to evaluate options to make a decision and how
to plan, monitor and review the implementation of decision
WHAT DIFFERNCE WILL THE COURSE MAKE? (WHEN I IMPLEMENT THE LEARNING)
• Have the knowledge and tools to be competent lead managers across the full trading week
• Develop an understanding of the key profit’s drivers in your store
• Develop an understanding how to plan and allocate work
• Develop an understanding how to monitor a team’s performance against the plan
*This programme is currently in pilot and there will be more details to follow.
15INSPIRE PROGRAMME
– MANAGER
(ILM Leadership and Teamskills
Certificate Level 4)
This qualification is ideal if you have management responsibilities within your role and want
to develop your abilities and leadership skills. The Management Inspire Programme will help
you to develop the core knowledge and practical skills you need to manage, motivate and
inspire others as a modern leader. This Programme will enable you to explore what leadership
is and learn how the skills of leadership can significantly improve your skills as a manager.
The Programme consists of eight different modules and will run over a ten-month period.
Each module is practically link to the role of a retailer. The duration of each module is one day.
Learners are required to complete an assignment throughout each module to validate the
learnings of the content. This programme is awarded by ILM, who are the UK’s leading provider
of leadership, coaching and management qualifications and training.
TARGET AUDIENCE
Store Managers, Assistant Managers, Chargehands
DURATION
8 days
TOPICS COVERED INCLUDE
• Meeting Customer’s Needs
• Leading your Workteam
• Induction and Coaching in the Workplace
• Maintaining and Health and Safety Workplace
• Continuous Improvement
• Insights into Sales Growth & Margin Management
• Planning and Monitoring Work
WHAT WILL I BE ABLE TO DO AFTER THE COURSE?
• Lead a service culture within your store.
• Lead a Work team competently with the understanding of the difference between
leadership Management.
• All new colleagues will be fully immersed in the brand throughout their induction and
coached to deliver a consistent high standard.
• Build a sustainable long-term team, with a pipeline of talent that will lead to long-term
sustainability of the business.
WHAT DIFFERNCE WILL THE COURSE MAKE? (WHEN I IMPLEMENT THE LEARNING)
• Develop an understanding of satisfying customer requirements
• Have a greater understanding of the range of leadership styles, their benefits and
potential impact on individuals and performance
• Understand how to integrate new members in the team and know how to coach them
while helping colleagues to meet their full potential
• Develop an understanding of the tools available to drive sales in your store & key
profit drivers
• Develop an understanding how to plan and allocate work and to monitor a team’s
performance against the plan.
*This programme is currently in pilot and there will be more details to follow.
16INSPIRE PROGRAMME
– HUMAN RESOURCES
(ILM Leadership and Teamskills
Certificate- Level 6)
This ILM Certificate in HR provides existing managers an excellent opportunity to gain practical
competencies in the areas of managing and developing people and effective management
coaching and mentoring in an organisation environment. The programme is scheduled over 18
months and consists of six different units. Each unit is subject to an assignment that must be
completed by the participant. The programme is designed with a direct link to the competency
framework of a retail HR manager.
TARGET AUDIENCE
This programme is suitable for Store Managers, Assistant Managers, HR Managers
DURATION
7 Days
TOPICS COVERED INCLUDE
• Employee Relations and Legislation
• Learning and Development
• Grievance and Disciplinary
• Talent Resource Management
• Organisational design and development
• Employee Engagement
WHAT WILL I BE ABLE TO DO AFTER THE COURSE?
• Critically assess the suitability of a range of development vehicles to meet the needs of
individuals within the workplace
• Implement plans for the personal development of individuals in the workplace
• Implement the recruitment process in own area of responsibility, ensuring all procedures
are followed and necessary records are kept in line with legal & organisational requirements
• Be able to examine how levels of motivation can be improved to increase performance in
the workplace
WHAT DIFFERENCE WILL THE COURSE MAKE? (AFTER I IMPLEMENT THE LEARNINGS?)
• Develop an understanding of the benefits of personal development for both the
organisation and the individual
• Develop an understanding and ability to manage recruitment as required
• Develop the ability to be able to manage individual development as required
• Develop an understanding of employee legal rights
*This programme is currently in pilot and there will be more details to follow.
17OUR LOGO TU DUBLIN INTRODUCTION TO THE BRAND 4
BSc (Hons) Our Logo
STRATEGIC RETAIL
MANAGEMENT
We are excited to launch our new 4 Year Bsc
(Hons) Strategic Retail Management Degree
which is newly validated.
This is our master logo and should
be used on all TU Dublin pieces.
Flexibility is built into this 4-year degree programme, whereby participants can choose to
graduate after two years with a Higher Certificate in Retail Practice (which replaces and is
equivalent to the current diploma); after three years with an Ordinary Degree and after four
years with an Honours Degree.
Year 1 & 2 Higher Cert in Retail Practice (Level 6) 2 Years
– (equivalent to the current Diploma) - 12 Days Per Year
Year 3 BSc (Ordinary) Retail Management (Level 7) Circa 20 days per year
Year 4 Bsc (Hons) Strategic Retail Management Circa 20 days per year
(Level 8)
The programme(s) have been designed to make them practical to the student’s store and
modules have been updated to ensure relevance to the current and future retail environment.
Many assignments will ask the student to reflect on their organisation, ensuring not only
personal growth but improvements for the team and store.
Higher Certificate Retail Practice BSc. (Ord) BSc. (Hons) Strategic Retail
Retail Management Management
Year 1 Year 2 Consumer Behaviour (10) Dissertation/Consultancy
Project (20)
Professional Development (10) Business Strategy (10)
Sustainable Logistics & Strategic Management
Management Theory & Omni Channel SCM (10) (10)
Practice (10) Marketing (10)
Electronic Business (10) Retail Case Analysis (10)
Customer Relationship Business Law (10)
Management (10) Store Environment (10) Leadership (5)
Retail Operations in a Digital Customer Insights & Financial Management (10) Retail Analytics (5)
Environment (10) Decision Making (10)
Research Methods (5) Financial Strategy (5)
Introduction to Information Human Resource
Technology (10) Management (10) Retail Location Analysis (5) Omni Channel Marketing
II (5)
Fresh Food Strategy & Retail Accounting II (5)
Operations (5) 1 year Part time programme 1 year Part time programme
following Higher Certificate following BSc. (Ord)
Retail Accounting I (5) Economics (5)
Note: We will commence Year 1 of the programme in September 2019. We will also commence
a Year 3 class for those who have already completed the Diploma in Retail Management or
an equivalent and wish to continue on to the Bsc (Ord) in Retail Management & Bsc (Hons) in
Strategic Retail Management
COST
€1800 per annum
LOCATION
TU Dublin (Aungier Street, Dublin)
BOOKING
Please visit the Musgrave Learning Academy http://musgrave.learnskills.ie to book a place on this
programme. Learners will be required to complete a more detailed application form for the college.
18CONTENTS
Booking Details
Courses commence on: See each course page for details.
Application Submission deadlines are Friday July 12th.
If employees are interested, please contact your Store/
HR Manager for details to enrol.
MUSGRAVE LEARNING ACADEMY (MLA) ONLINE BOOKING
INSTRUCTIONS
Step 1: Managers – Authorise Enrolment of Candidate
1. Go to the MLA: http://musgrave.learnskills.ie/
2. Login using your Username (email) and Password
3. Register your candidate onto the MLA
a. Do this by clicking on Add User, enter name, email address & role
– update.
4. Go to New Booking
5. Select the Candidate’s name by ticking the box to the left of their name.
(The search box can assist if you enter part of the Candidates’ name)
6. Select the Course by ticking the box to the left of the course name.
(The search box can assist if you enter DIT)
7. Click Book Now
8. The candidate will receive an email to say they have been enrolled
to the course.
Step 2: Candidates – Fill and Submit Application Form
1. You will Receive an Email notifying you of enrolment and MLA Log
in details.
2. Login to the MLA using link/login & password received.
3. Click on My Courses
4. On the navigation tab you will see the course Code and Name click
on this.
5. You are now in to the Application Section.
6. Double click on the Application and Fill Out required sections and
Submit
7. Please upload a Photo.
8. Your application will go to DIT who will be in touch with
commencement detail
19Retail Excellence Academy Accredited & 3rd Level
Programmes 2019/2020
CONTACT US
Anne Rigney
Head of Behavioural Change & Retailer Development
Tel: 021 4803304
E-mail: annerigney@musgrave.ie
Orla Farrell
SuperValu Learning & Development Manager
Tel: 021 4803395
E-mail: orla.farrell@musgrave.ie
Laura Murphy
Centra Learning & Development Manager
Tel: 021 4803458
E-mail: laurad@musgrave.ie
Denise Cronin
eLearning Specialist
Tel: 021-4803110
E-mail: denise.cronin@musgrave.ie
Anne Marie Lynch
Learning & Development Administrator
Tel: 021-4803460
annmarie.lynch@musgrave.ie
Deirdre Coskeran
Learning & Development Administrator
021-4803210
deirdre.coskeran@musgrave.ieYou can also read
