UNITED INDIA INSURANCE CO. LTD - United India ...
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TENDER FOR SUPPLY OF CISCO WEBEX LICENSES
Tender No – 000100/HO IT/RFP/439/2020-2021, DATED 11.01.2021
UNITED INDIA INSURANCE CO. LTD
INFORMATION TECHNOLOGY DEPARTMENT
NALANDA
# 19,4th Lane
Uthamar Gandhi Salai
(Nungambakkam High Road)
Chennai – 600034
CIN : U93090TN1938GOI000108Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
CONTENTS
1 CHECK LIST 2
2 DEFINITION OF TERMS USED IN THIS DOCUMENT 3
3 BID SCHEDULE 3
4 INSTRUCTIONS / GUIDELINES TO BIDDERS 4
5 ONLINE SUBMISSION 4
6 TENDER FEE 4
7 THE COMPANY RESERVES THE RIGHT TO 5
8 REJECTION OF TENDERS 5
9 VALIDITY OF TENDERS 5
10 PUBLIC PROCUREMENT POLICY ON MICRO AND SMALL ENTERPRISES (MSES) 5
11 SCOPE OF WORK 6
12 PRICE 7
13 LIQUIDATED DAMAGES 7
14 PAYMENT TERMS 7
15 ORDER CANCELLATION 7
16 COMPLIANCE OF TECHNICAL SPECIFICATION 8
17 FOCRE MAJEURE 8
18 ROYALTIES AND PATENTS 8
19 REPEAT ORDER 9
20 OTHER TERMS AND CONDITIONS 9
21 LIMITATION OF LIABILITY 9
22 ARBITRATION 9
ANNEXURE 1: COMMERCIAL BID FORMAT 10
ANNEXURE 2: NIL DEVIATION FORMAT 12
ANNEXURE 3: MANUFACTURERS AUTHORISATION FORM 13
ANNEXURE 4: BID SECURITY DECLARATION 14
INSTRUCTION TO BIDDERS 15
1Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
1) CHECKLIST
The following items must be checked before the online bid is submitted:
1. Payment of ₹2,000/- (Rupees Two thousand only) – electronic credit only, towards non-
refundable form fee.
2. Eligibility Criteria and Commercial Bids are prepared in accordance with the RFP
document.
3. Eligibility Criteria Response with all relevant annexures duly seal and signed by authorised
signatory.
4. Commercial bid.
5. Manufacturers Authorisation Form to be submitted.
6. Digitally signed RFP document should be uploaded in Technical Bid.
7. Prices are quoted in Indian Rupees (INR) only.
8. All relevant certifications, audit reports, etc. are enclosed to support claims made in the
Bid in relevant covers.
Any queries relating to the process of online bid submission or queries relating to e-Nivida Portal,
in general, may be directed to the 24x7 e-Nivida Helpdesk.
The contact number for the helpdesk is Gagan (8448288987/89/eprochelpdesk.01@gmail.com),
Ambika (8448288988/94/eprochelpdesk.02@gmail.com), Retnajith (9355030607), Sanjeet
(8882495599), Rahul Singh (8448288982), Amit (9355030624), Abhishek Kumar
(9355030617), Tariq (9355030608)
2Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
2) DEFINITION OF TERMS USED IN THIS DOCUMENT
Company/UIIC/purchaser United India Insurance Company Limited
Is a company, which participates in the tender and submits
Vendor its proposal
Successful Bidder / Service A company, which, after the complete evaluation process,
Provider (SP) gets the Letter of Acceptance
OEM Original Equipment Manufacturer
3) BID SCHEDULE
Release Date of Tender 11.01.2021
Last Date of Tender submission 18.01.2021 at 11:30 AM
Tender Document Fee (Non-Refundable) ₹ 2,000/-
The Chief Manager
Information Technology Department
Address for Communication Second Floor, United India Insurance Co. Ltd
& NALANDA
Submission of Bids # 19,4th Lane
Uthamar Gandhi Salai
(Nungambakkam High Road)
Chennai – 600034
E-Mail ID for communication uiiclicenses@uiic.co.in
3Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
4) INSTRUCTIONS / GUIDELINES TO BIDDERS:
The Tender offer should be submitted online only.
United India Insurance Co. Ltd. invites bids for the Supply of Cisco Webex Licenses.
Tender Bidding Methodology: 'Single Stage Online submission & Two stage online opening'
[Prequalification & Commercial Bid].
The bidding process is completely online. Bidders are requested to submit all documents
online as detailed in this RFP. Bidders should submit hard copy if demanded or a
clarification is sought in this regard.
5) ONLINE SUBMISSION
The bidders can access the documents in the UIIC e-tendering portal
https://uiic.enivida.com
Bidders can avail the service of the e-tendering service provider for registering
themselves, accessing tender documents, and completing the tender submission
formalities. The service provider will provide all necessary assistance to bidders for online
bidding.
For further instructions regarding submission of bids online, the bidders shall visit the e-
tender portal (https://uiic.enivida.com).
The relevant tender documents can be purchased/downloaded from the e-tendering site
with the bidders authorized user credentials.
The bidders should mandatorily fill in all relevant details as per the requested form in the
e-tendering portal in all three sections i.e., Prequalification, Technical Bid & Commercial
Bid and all relevant scanned copies to be attached.
ONLINE DOCUMENTS TO BE SUBMITTED
The bidders should mandatorily attach below scanned copies of the following documents
in the respective sections.
PREQUALIFICATION DOCUMENTS (ONLINE SUBMISSION - SCANNED DOCUMENTS):
i. RFP Document Fee submission proof.
ii. Statement of Nil Deviations as per Annexure -2
iii. MAF as per Annexure -3
iv. Bid Security Declaration as per Annexure -4
v. Copy of this RFP duly signed and stamped as token of acceptance of all
the terms and conditions of this tender.
FINANCIAL DOCUMENTS (ONLINE SUBMISSION – SCANNED DOCUMENT):
i. Commercial Bid to be submitted as per Annexure-1.
6) TENDER FEE
A non-refundable tender document fee of ₹2,000/- (Rupees Two Thousand Only) shall be
remitted through NEFT at least two days prior to the tender submission date to the below
account:
Beneficiary Name United India Insurance Company Ltd.
IFSC Code INDB0000007
Account No 200999095210000100ITTender
Bank Details Indusind Bank
4Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
Remarks TENDER_FEE_WEBEX
The vendor shall provide commercial quote as per the format given in Annexure 1.
7) THE COMPANY/PURCHASER/UIIC RESERVES THE RIGHT TO:
• Accept / Reject any of the Tenders.
• Revise the quantities at the time of placing the order.
• Add, Modify, Relax or waive any of the conditions stipulated in the tender specification
wherever deemed necessary.
• Reject any or all the tenders without assigning any reason thereof.
• Award contracts to one or more bidders for the item/s covered by this tender.
8) REJECTION OF TENDERS:
The tender is liable to be rejected interalia:
If it is not in conformity with the instructions mentioned herein,
If it is not accompanied by the requisite proof of tender document fee paid.
If it is not properly signed by the bidder.
If it is received after the expiry of the due date and time.
If it is evasive or incomplete including non-furnishing the required documents.
If it is quoted for period less than the validity of tender.
If it is received from any blacklisted bidder or whose past experience is not satisfactory.
9) VALIDITY OF TENDERS:
Tenders should be valid for acceptance for a period of 30 (Thirty) days from the date of
opening of the Bid. Offers with lesser validity period would be rejected.
10) PUBLIC PROCUREMENT POLICY ON MICRO AND SMALL ENTERPRISES
(MSES)
UIIC is governed by provisions of the Public Procurement Policy for Micro and Small
Enterprises (MSEs) as circulated by The Ministry of MSME, GoI. The policy details are
available on the website www.dcmsme.gov.in
These provisions shall be applicable to Micro and Small Enterprises (MSEs) registered
with District Industries Centres or Khadi and Village Industries Commission or Khadi and
Village Industries Board or Coir Board or National Small Industries Corporation or
Directorate of Handicrafts and Handloom or any other body specified by Ministry of
Micro, Small and Medium Enterprises (MSMEs).
Such MSEs would be entitled for exemption from furnishing tender fee and earnest
money deposit (EMD). In case of any issue on the subject matter, the MSE‟s may
approach the tender inviting authority to resolve their grievances.
Agencies/ Bidders desirous of availing exemptions/ preference under above provisions
should submit a copy of proof of Registration as MSEs/ and ownership of the same by
SC/ST along with the tender/RFP.
The bidder to note that, splitting of order would not be applicable in this tender
---OOO---
5Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
SECTION II
11) SCOPE OF WORK:
Below is the broad scope of work but not limited to:
Cisco WebEx - (Cap 200) + CMR + Toll Users Named Users Plus International
i. Quantity – 20.
ii. Meeting Center (Cap 200) License empowered with the capability to host /
manage a 200 participant capacity meetings with content share & video.
iii. Network Based Recording (WebEx site at 10 GB).
iv. Call Back option should be available.
v. Webex assistance required.
vi. CMR – Cisco Collaboration Meeting Room (Cloud Video Software license) – to
host 20 party Video meetings, with interoperability to add various Video
endpoints to the meeting (Laptop, VC Room System, iPad, Tab).
vii. Built-in VoIP: Option to join using integrated computer audio.
viii. 24/7 Global assistance with toll free & email support available from within
major countries across 3 regions (US, EMEA & APAC).
ix. Unlimited audio conferencing services with call back for India and 71 countries
& Unlimited toll number access for 45 countries (Integrated Audio
conferencing service from Cisco).
x. 20 named user license (Concurrent hosts).
xi. 1 user will be designated site administrator.
xii. Microsite – „uiic.webex.com‟.
xiii. The above features are indicative and bidder has to quote for both the
product licenses (cisco meeting center licenses & cisco suite licenses) as
mentioned in the commercial bid – Annexure 1.
6Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
SECTION II
PART – B (TERMS & CONDITIONS)
12) PRICE
The price shall be all inclusive of Ex-factory price per unit, packing, forwarding, freight, transit
insurance, Excise duty, GST, other duties, if any, including delivery.
There shall be no escalation in the prices once the prices are fixed and agreed to by the Company
and the vendors. But, any benefit arising out of any subsequent reduction in the prices due to
reduction in duty & taxes after the prices are fixed and before the delivery should be passed on to
the Purchaser/Company.
13) LIQUIDATED DAMAGES
The delivery time for the Paper License/License made available for download from the Cisco
website login within a timeframe of maximum 01 week from the date of purchase order.
In the event of delayed delivery i.e. delivery after the expiry of the delivery period, the vendor
shall be liable to pay a penalty at a percentage on the order value, subject to a maximum of 5%
(five percent) as detailed below.
@ 1% for the first week;
@ 2.5% for the second week; and
@ 5% for the third week and above.
For the purpose of this clause, part of the week is considered as a full week.
After the delivery is made, if it is discovered that the items supplied are not according to our
specification, such supply would be rejected at the supplier‟s cost.
14) PAYMENT TERMS
100% payment on submission of Proof of Entitlement of SnS and within 30 days from the receipt of
Invoice
15) ORDER CANCELLATION
If the vendor fails to deliver the Proof of Entitlement of SnS within the stipulated time schedule or
the extended date communicated by the Company, it will be a breach of contract.
The Company shall have the right to relax or waive or alter any of the provisions of the tender
document.
7Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
16) COMPLIANCE OF TECHNICAL SPECIFICATIONS
If the tenderer wishes to depart from the Technical Specification in any respect he shall draw the
attention to such points of departure explaining fully the reasons thereof and furnish separately. If
there are no deviations, the tenderer has to compulsorily furnish NIL deviation statement. If the
same not provided then the requirements of the Technical Specification will be deemed to have
been accepted in every respect. The Company reserves the right to accept / reject any or all of
the deviations shown by the Tenderer. The Company shall have the right to relax or waive or alter
any of the provisions of the tender document.
17) FORCE MAJEURE
Neither the Vendor nor the Purchaser shall be liable to the other for the delay in or failure of their
respective obligations under this Agreement/tender caused by occurrences beyond the control of
Vendor or Purchaser (as the case may be) due to fire, floods, acts of the Public enemy, war,
insurrections, riots, sabotage, any law, statute or ordinance, order, action or regulations of the
Government or any compliance therewith similar to the above. Either party shall promptly notify
the other of the commencement and cessation of such contingency and prove that such is beyond
their control and affects the fulfilment of their obligations under this Agreement adversely and if
such contingency continues beyond a period of sixty days, the Purchaser may at his option
terminate this contract by giving 10 days‟ notice in writing to the Vendor.
The respective obligations of the parties shall be extended for the period of Force Majeure
provided notices as required above are given in time and the contingency established if so
required by the other party.
18) ROYALTIES AND PATENTS
The vendor shall indemnify the purchaser against all third party claims of infringement of patent,
trademark or industrial design rights arising from use of the Goods/software, or any part thereof
in India.
The supplier shall, at their own expense, defend and indemnify the Company against all third
party claims or infringement of intellectual property rights, including Patent, trademark, trade
secret or industrial design rights arising from use of the products or any part thereof in India or
abroad.
The supplier shall expeditiously extinguish any such claims and shall have full rights to defend
itself there from. If the purchaser is required to pay compensation to a third party resulting from
such infringement, the supplier shall be fully responsible for, including all expenses and court and
legal fees.
8Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
19) REPEAT ORDER
UIIC reserves the right to place order for additional licenses of the software/ optional items, at
same rates and terms & conditions during a period of six months from the date of acceptance of
purchases order by the bidder. No additional cost whatsoever other than the cost contracted
would be paid.
In case of any change in tax rates, the currently prevailing tax rates will be applicable while
placing repeat orders.
20) OTHER TERMS AND CONDITIONS
Notwithstanding anything contained herein above, in case of any dispute, claim and legal action
arising out of this tender, the parties shall be subject to the jurisdiction of courts at Chennai,
India only.
21) LIMITATION OF LIABILITY
The limitation of liability on any default of vendor will not be more than the purchase order value
of products.
Notwithstanding anything to the contrary elsewhere contained in this or any other contract
between the parties, neither party shall, in any event, be liable for:
i) any indirect , special, punitive, exemplary, speculative or consequential damages, including,
but not limited to, any loss of use, loss of data, business interruption, and loss of income or
profits, irrespective of whether it had an advance notice of the possibility of any such damages, or
ii) Damages relating to any claim that arose more than one year before institution of adversarial
proceedings thereon.
22) ARBITRATION
All disputes/differences of any kind whatsoever arising out of or in connection with this
tender shall be resolved by Arbitration.
The place of arbitration shall be city of Chennai only.
---OOO---
9Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
ANNEXURE1- COMMERCIAL BID FORMAT
Ref. No: 000100/HO IT/RFP/439/2020-2021, dated. 11.01.2021
Total Price
QTY Unit Price Duration TAX
S.NO DESCRIPTION (INR)
(%)
Cisco Webex
1 Meeting center 20 01 Year
Licenses
Cisco Webex
2 Meeting center 20 03 Years
Licenses
Cisco Webex Suite 01 Year
3 20
Licenses
Cisco Webex Suite 03 Years
4 20
Licenses
Note: Price quoted shall be inclusive of all taxes, delivery and other additional charges, if any.
It is the discretion of the company to place the order with the bidder for any of the above
components individually during the bid validity period.
----OOO-----
10Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
ANNEXURE 2 - STATEMENT OF NIL DEVIATIONS
(To be submitted in the Bidder's letterhead)
[To be uploaded in Pre-qualification document section of e-Nivida portal]
Ref. No: 000100/HO IT/RFP/439/2020-2021, dated. 11.01.2021
To
The Chief Manager
Information Technology Department,
United India Insurance Company Limited.,
No. 19 4th Lane, Nungambakkam High Rd,
Chennai, Tamil Nadu 600034.
Re: Your RFP Ref. No: 000100/HO IT/RFP/439/2020-2021
Dear Sir,
There are no deviations (nil deviations) from the terms and conditions of the tender. All the terms
and conditions of the tender are acceptable to us.
Yours faithfully,
(Authorized Signatory of Bidder)
Date:
(Company Seal)
11Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
ANNEXURE 3 – MANUFACTURERS AUTHROISATION FORM
(To be submitted in the Bidder's letterhead)
[To be uploaded in Pre-qualification document section of e-Nivida portal]
Ref. No: 000100/HO IT/RFP/439/2020-2021 dated. 11.01.2021
To
The Chief Manager
Information Technology Department,
United India Insurance Company Limited.,
No. 19 4th Lane, Nungambakkam High Rd,
Chennai, Tamil Nadu 600034.
Re: Your RFP Ref. No: 000100/HO IT/RFP/439/2020-2021
Dear Sir/Madam,
We having our registered office at are an established and reputed
manufacturer of do hereby authorise M/s _________________ (Name and
address of the Partner) to offer their quotation, negotiate and conclude the contract with you
against the above invitation for tender offer.
We hereby extend our full guarantee and warranty as per terms and conditions of the tender and
the contract for the solution, products/equipment and services offered against this invitation for
tender offer by the above firm and will extend technical support and updates / upgrades if
contracted by the bidder.
We also confirm that we will ensure all product upgrades (including software upgrades and new
product feature releases) are provided by M/s …………………………….. for all the products quoted for
and supplied to UIIC during the product warranty period.
We also confirm that we will ensure all product upgrades (including software upgrades and new
product feature releases) are provided by M/s …………………………….. for all the products quoted for
and supplied to UIIC during the product warranty period.
Such Products as UIIC may opt to purchase from the Supplier, provided, that this option shall
not relieve the Supplier of any warranty obligations under the Contract; and
Yours faithfully,
(Authorized Signatory of Bidder)
Date:
(Company Seal)
12Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
ANNEXURE 4 – BID SECURITY DECLARATION
(To be submitted in the Bidder's letterhead)
[To be uploaded in Pre-qualification document section of e-Nivida portal]
Ref. 000100/HO IT/RFP/439/2020-2021, dated. 11.01.2021
To
The Chief Manager
Information Technology Department
United India Insurance Co. Ltd.
Head Office NALANDA,
# 19,4th Lane
Uthamar Gandhi Salai, (Nungambakkam High Road)
Chennai – 600034
Re: RFP Ref. 000100/HO IT/RFP/439/2020-2021 – “Tender for Supply of Cisco Webex Licenses”
I/We understand that, according to your conditions, bids must be supported by a Bid Securing
Declaration.
I/We accept that I/We will be disqualified from bidding any future contract with you including RFP
Ref. 000100/HO IT/RFP/xxx/2020-2021 and will also be blacklisted from the date of notification if
I am /We are in a breach of any obligation under the bid conditions, because I/We
1. have withdrawn/modified/amended, impairs or derogates from the tender, my/our Bid during
the period of bid validity specified in the form of Bid; or
2. having been notified of the acceptance of our Bid by the purchaser during the period of bid
validity
(i) fail or refuse to execute the contract, if required,
c. Have put any deviation, onerous / extraneous condition, assumption or exclusion on
requirements, payment terms, integrity pact, SLAs, Scope, sizing and the terms and conditions as
mentioned in the said RFP including all corrigendum/amendment floated by United India Insurance
Co. Ltd. pertaining to renewal of RHEL License Subscriptions.
I/We understand this Bid Securing Declaration shall cease to be valid if I am/we are not the
successful Bidder, upon the earlier of (i) the receipt of your notification of the name of the
successful Bidder; or (ii) thirty days after the expiration of the validity of my/our Bid.
Name :___________________________
Designation : ___________________________
Date : ___________________________
Signature : ___________________________
Company Seal
13Ref.No: 000100/HO IT/RFP/439/2020-2021
---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
INSTRUCTION TO BIDDERS
The bidders are required to submit soft copies of their bid electronically on the e-Nivida
Portal using valid Digital Signature Certificates. Below mentioned instructions are meant to
guide the bidders for registration on the e-Nivida Portal, prepare their bids in accordance with
the requirements and submit their bids online on the e-Nivida Portal. For more information
bidders may visit the UIIC e-Nivida Portal (https://uiic.enivida.com/).
1. REGISTRATION PROCESS ON ONLINE PORTAL
a) Bidders to enroll on the e-Procurement module of the portal
https://uiic.enivida.com/ by clicking on the link “Bidder Enrolment”.
b) The bidders to choose a unique username and assign a password for their accounts.
Bidders are advised to register their valid email address and mobile numbers as part
of the registration process. This would be used for any communication from the e-
Nivida Portal.
c) Bidders to register upon enrolment, with their valid Digital Signature Certificate
(Class III Certificates with signing and Encryption key) issued by any Certifying
Authority recognized by CCA India with their profile.
d) Only one valid DSC should be registered by a bidder. Please note that the bidders
are responsible to ensure that they do not lend their DSCs to others which may lead
to misuse.
e) Bidder then logs in to the site through the secured log-in by entering their user
ID/password and the password of the DSC / e-Token.
2. TENDER DOCUMENTS SEARCH
a) Various built-in options are available in the e-Nivida Portal like Department name,
Tender category, estimated value, Date, other keywords, etc. to search for a tender
published on the Online Portal.
b) Once the bidders have selected the tenders they are interested in, they may
download the required documents/tender schedules. These tenders can be moved
to the respective „Interested tenders‟ folder.
c) The bidder should make a note of the unique Tender No assigned to each tender, in
case they want to obtain any clarification/help from the Helpdesk.
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---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
3. BID PREPARATION
a) Bidder should take into account any corrigendum published on the tender document
before submitting their bids.
b) Please go through the tender advertisement and the tender document carefully to
understand the documents required to be submitted as part of the bid.
c) Please note the number of covers in which the bid documents have to be submitted,
the number of documents - including the names and content of each of the
document that needs to be submitted. Any deviations from these may lead to
rejection of the bid.
d) Bidder, in advance, should get ready the bid documents to be submitted as
indicated in the tender document/schedule and generally, they can be in
PDF/XLSX/PNG, etc. formats.
4. BID SUBMISSION
a) Bidder to log into the site well in advance for bid submission so that he/she uploads
the bid in time i.e. on or before the bid submission time. Bidder will be responsible
for any delay due to other issues.
b) The bidder to digitally sign and upload the required bid documents one by one as
indicated in the tender document.
c) Bidders to note that they should necessarily submit their financial bids in the
prescribed format given by department and no other format is acceptable.
d) The server time (which is displayed on the bidders‟ dashboard) will be considered as
the standard time for referencing the deadlines for submission of the bids by the
bidders, the opening of bids, etc. The bidders should follow this time during bid
submission.
e) All the documents being submitted by the bidders would be encrypted using PKI
encryption techniques to ensure the secrecy of the data, which cannot be viewed by
unauthorized persons until the time of bid opening.
f) The uploaded tender documents become readable only after the tender opening by
the authorized bid openers.
g) Upon the successful and timely submission of bids, the portal will give a successful
bid submission message & a bid summary will be displayed with the bid no. and the
date & time of submission of the bid with all other relevant details.
h) The off-line tender shall not be accepted and no request in this regard will be
entertained whatsoever.
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---------------------------------------------------------------------------------------------------- RFP for
Supply of Cisco Webex Licenses
5. AMENDMENT OF BID DOCUMENT
At any time prior to the deadline for submission of proposals, the department reserve
the right to add/modify/delete any portion of this document by the issuance of a
Corrigendum, which would be published on the website and will also be made available
to the all the Bidder who has been issued the tender document. The Corrigendum shall
be binding on all bidders and will form part of the bid documents.
6. ASSISTANCE TO BIDDERS
a) Any queries relating to the tender document and the terms and conditions contained
therein should be addressed to the Tender Inviting Authority for a tender or the
relevant contact person indicated in the tender.
b) Any queries relating to the process of online bid submission or queries relating to e-
Nivida Portal, in general, may be directed to the 24x7 e-Nivida Helpdesk. The
contact number for the helpdesk is Gagan
(8448288987/89/eprochelpdesk.01@gmail.com), Ambika
(8448288988/94/eprochelpdesk.02@gmail.com), Retnajith (9355030607),
Sanjeet (8882495599), Rahul Singh (8448288982), Amit (9355030624), Abhishek
Kumar (9355030617), Tariq (9355030608)
7. The tender inviting authority has the right to cancel this e-tender or extend the due date
of receipt of the bid(s).
8. The bid should be submitted through e-Nivida portal (https://uiic.enivida.com/) only.
END OF RFP
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